13,259 Customer Support jobs in India

Job Title: Customer Service Executive – International Process

Location: Noida Sector 135

Salary - Fresher - 4 LPA/ Experienced - 5.3 LPA

Job Type: Full-time

Shift Timings: Night Shift / Rotational Shifts (as per international time zones)

Industry: BPO / KPO / ITES

Job Summary:

We are looking for a dynamic and customer-focused individual to join our international customer service team. As a Customer Service Executive, you will be responsible for resolving queries from global clients via calls ensuring a high level of customer satisfaction and professionalism.

Key Responsibilities:

• Handle inbound/outbound calls from international customers (primarily US/UK/AUS).
• Address customer queries, complaints, and provide appropriate solutions in a timely manner.
• Maintain accurate records of customer interactions and follow-up actions.
• Meet or exceed performance metrics (AHT, CSAT, FCR, etc.).
• Escalate unresolved issues to higher authorities when required.
• Stay updated with product knowledge, system updates, and standard procedures.
• Adhere to company policies and quality standards at all times.

Key Requirements:

• Education: Minimum HSC / Graduate in any discipline.
• Experience: 0-3 years in an international voice or non-voice process (freshers with excellent communication skills can apply).
• Communication Skills: Excellent verbal and written English communication is a must.
• Willingness to work in night shifts and rotational shifts.
• Good computer skills (MS Office, email, CRM tools).
• Ability to handle pressure and multitask effectively.
• Customer-focused with a problem-solving attitude.

Position: Customer Support Specialist

Location: India (Remote)

Employment Type: Full-Time

Schedule: Monday to Friday, Day Shift

Experience: 2+ Years in Customer Support, Helpdesk, or Client Success

Company Description

Scry AI is a research-led enterprise AI company that builds intelligent platforms to drive efficiency, insight, and compliance. Our platforms Collatio®, Auriga®, and Concentio® streamline complex workflows by automating data extraction, validation, reconciliation, and delivering real-time intelligence.

We are seeking a Customer Support Specialist to provide high-quality support to our clients, ensuring the timely resolution of issues, smooth onboarding, and long-term customer satisfaction. This role combines communication skills, problem-solving ability, and familiarity with AI-driven support tools.

Role Overview

As a Customer Support Specialist, you will be the first point of contact for clients, helping resolve queries, troubleshoot issues, and provide product guidance.

You will serve as a subject matter expert (SME) for Scry AI’s solutions such as Collatio® – Intelligent Document Processing, Auriga® – Knowledge Assistant, and Concentio® – Edge AI, assisting clients in effectively using our platforms.

This role requires both customer service expertise and the ability to leverage AI tools to deliver proactive, data-driven, and empathetic support.

Key Responsibilities

Customer Support & Issue Resolution

• Respond to customer queries via email, chat, and calls in a timely and professional manner.
• Troubleshoot technical/product issues and escalate when required.
• Document support tickets, resolutions, and follow-ups in the CRM/helpdesk system.

• Product Guidance & Training
• Assist clients with product setup, onboarding, and feature adoption.
• Create help articles, FAQs, and knowledge base entries to improve self-service.
• Conduct product walkthroughs and training sessions for users.

AI-Driven Support (SME Role)

• Leverage Auriga® to provide context-aware answers and quick resolutions.
• Use Collatio® to extract relevant information from client documents during support cases.
• Track support analytics (response times, resolution rates, CSAT) to identify improvement areas.

Customer Success & Feedback

• Ensure customer satisfaction (CSAT/NPS) by delivering consistent and empathetic support.
• Capture customer feedback and share with product teams for enhancements.
• Proactively identify adoption barriers and recommend solutions.

Required Qualifications & Skills

• 2+ years of experience in customer support, client success, or technical support roles.
• Strong communication skills with fluency in English (additional languages a plus).
• Familiarity with helpdesk/CRM systems (e.g., Zendesk, Freshdesk, HubSpot).
• Basic technical troubleshooting and product demo skills.
• Strong problem-solving, patience, and customer-first mindset.
• Experience with AI-driven or SaaS product support preferred.

Our Ideal Candidate

• Is empathetic, resourceful, and proactive in resolving client issues.
• Enjoys working with technology and can simplify complex solutions for users.
• Thrives in a fast-paced environment while maintaining attention to detail.
• Sees customer feedback as an opportunity to continuously improve.

Tip for Candidates

If you want to be part of building the future of AI-powered customer experience and client success, follow our page and stay updated on opportunities to grow with us.

We’re looking for a Customer Support Specialist to provide email and chat support for merchants using our Shopify SEO app. The role involves troubleshooting customer issues, guiding merchants on app features and Shopify settings, and ensuring that every interaction is clear, friendly, and professional.

You will also collaborate with developers to escalate technical issues, document solutions, and turn common questions into easy-to-understand help center articles and FAQs. This position requires empathy, strong written communication, and a solid understanding of how Shopify apps and themes work, along with basic knowledge of technical SEO.

Responsibilities :

• Provide timely, empathetic, and accurate support via email and chat.

• Troubleshoot app functionality, theme compatibility, and setup issues.

• Collaborate with developers to reproduce and escalate technical problems.

• Write and maintain help articles, FAQs, and knowledge base documentation.

• Translate technical concepts into clear, user-friendly explanations.

• Collect feedback from merchants and share insights with the product team.

Requirements :

• 1–2 years of experience in customer support, ideally for a SaaS or Shopify app.

• Basic understanding of Shopify stores, themes, and apps.

• Familiarity with SEO fundamentals and structured data.

• Excellent written English and communication skills.

• Strong problem-solving and troubleshooting abilities.

• Ability to manage multiple conversations and prioritize effectively.

Nice to Have :

• Experience with Shopify app ecosystem or e-commerce platforms.

• Prior work with knowledge base management or technical documentation.

• Hands-on knowledge of schema markup, IndexNow, or other SEO protocols.

Company Description

HappyLocate, established in 2016, simplifies employee relocations across 16,000+ pin codes with advanced technology and customized solutions. From house shifting and pet relocation to office moves and house search assistance, HappyLocate ensures efficient management from planning to post-move support. Join our growing list of satisfied customers and experience reliable services. For more details, visit:

Role Description

This is a full-time, on-site role for a Customer Success position located in Bengaluru. The Customer Success role involves ensuring customer satisfaction, providing support, and addressing inquiries and issues promptly. Day-to-day tasks include maintaining customer relationships, offering exceptional service, and utilizing analytical skills to resolve customer concerns effectively.

Qualifications

• Exceptional Customer Satisfaction and Customer Service skills
• Strong Customer Support and Communication skills
• Excellent Analytical Skills
• Proficiency in resolving customer concerns efficiently
• Experience in customer success or a similar role
• Bachelor's degree in Business, Marketing, or a related field

Job Title : Customer Service Executive - Domestic Voice Process

Job Location : Ameerpet

Job Description : As a Customer Service Executive in our domestic voice process, you will interact with customers over the phone to resolve their issues to their satisfaction

You are expected to accurately understand the customer's problems, follow established procedures to resolve them, and communicate effectively.

You will be dealing with customers from all over India, and we pride ourselves on delivering top-notch customer service, which is why we seek the best professionals in the industry.

Required Skills :

1. Languages : Fluent in 1. English, Telugu and Hindi
2. Typing Speed : Minimum 25 WPM.
3. Education : Any (10+2, Diploma, Degree); BE/B.Tech & PG are not eligible (unless they have BPO exp)
4. Experience :

• Freshers with 0-11 months experience.
• BPO experience only will be considered for candidates with up to 2 years of experience.

1. Other Requirements : Must be able to travel independently; no transportation allowance provided. Relieving letters & payslips are mandatory for experienced candidates.

• Freshers: 2.2 LPA CTC – Fixed CTC Non-Negotiable
• Experience (1-2 yrs): 2.25 LPA CTC †Fixed CTC Non-Negotiable

Key Responsibilities :

1. Handle 100 to 150 calls per day, adjusting for call flow, especially during weekends and peak seasons.
2. Provide excellent customer service by resolving customer issues effectively.
3. During training period, Nesting the shift timings are as follows:

• For women work from office (WFO): 8:00 AM †:30 PM
• For men work from office (WFO): 8:00 AM †0:30 PM

4.Post-training, shift timings will be adjusted based on business needs:

• For women working from home (WFH): 6:00AM †:30PM.
• For men working from home (WFH): 9-hour Shift will be assigned based on business requirement.

5.Work 6 days a week, with a rotational week off.

6.Attend office every two months for connect sessions or fun activities while working from home.

7.Work from home will be provided only based on performance after 3months.

Training :

• A comprehensive 3-month training program, including OJT & Nesting (2 months production period).
• During the training period, you will be provided with a desktop and headset.
• Based on performance after the training, you will be given the work from home.

Additional Information :

• No leaves the first 3 months.
• Must work on public holidays; compensatory off will be provided later.
• Candidates should be ready to work on rotational shifts and adapt to changing business needs.

Apply Now on

Greetings from Teleperformance!

Hiring for Customer Service - Voice Process - Day Shift - Banking Process

Looking for immediate joiners

On Role: Customer Service associate - Handling the banking related queries of the customers via calls

Freshers & experienced can apply

Mandatory: Speaking in Good English + Hindi

Qualification: Any Degree (UG & PG) can apply

Day Shifts only

6 days working

Salary for both Freshers & experienced - 25K CTC + Attractive Incentives

Work Location: Ambit IT Park, Ambattur, Chennai.

IF YOU ARE INTERESTED IN THIS JOB PLEASE SEND YOUR RESUME IN WHATSAPP HR SUNDARI

Customer Support Executive

Excellent Communication (English)

Location - Mumbai, Malad

Experience - freshers to 2 years

Rotational Shifts 24*7

2 Weekly offs

Handling customers over calls

• Respond to customer inquiries and resolve issues promptly and professionally via multiple channels (phone, email, chat).
• Provide technical assistance and product guidance to users.
• Troubleshoot and diagnose customer problems, offering effective solutions.
• Escalate complex issues to senior support staff or relevant departments.
• Maintain accurate customer records and document all interactions.
• Gather customer feedback and report common issues or trends.
• Contribute to the development of FAQs and support documentation.
• Ensure a high level of customer satisfaction through efficient and empathetic service.
• Collaborate with team members on shared tasks and projects.
• Meet or exceed individual and team performance metrics.

• High school diploma or equivalent; some college coursework preferred.
• Previous experience in customer service or technical support is a strong advantage.
• Excellent verbal and written communication skills.
• Strong active listening and problem-solving abilities.
• Patience and a customer-centric attitude.
• Ability to multitask and manage time effectively.
• Proficiency with CRM software and helpdesk ticketing systems.
• Familiarity with common operating systems and software applications.
• Ability to work effectively both independently and as part of a hybrid team.

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Provide accurate information about products and services.
• Troubleshoot customer issues and provide effective solutions.
• Escalate complex problems to appropriate internal teams.
• Maintain detailed records of customer interactions and transactions.
• Identify and suggest improvements to customer service processes.
• Build rapport and strong relationships with customers.
• Ensure customer satisfaction and retention.
• Follow communication guidelines and company policies.
• Assist in training new support team members.

• High school diploma or equivalent; Associate's or Bachelor's degree is a plus.
• Proven experience in a customer service or support role.
• Excellent communication, listening, and interpersonal skills.
• Strong problem-solving and analytical abilities.
• Ability to multitask and manage time effectively.
• Proficiency with customer support software and tools.
• Patience, empathy, and a customer-first attitude.
• Ability to work collaboratively in a team environment.
• Knowledge of basic computer systems and applications.