151 Healthcare jobs in Hyderabad

**Description**
**Who is USP?**
The U.S. Pharmacopeial Convention (USP) is an independent scientific organization that collaborates with the world's top authorities in health and science to develop quality standards for medicines, dietary supplements, and food ingredients. USP's fundamental belief that Equity = Excellence manifests in our core value of Passion for Quality through our more than 1,300 hard-working professionals across twenty global locations to deliver the mission to strengthen the supply of safe, quality medicines and supplements worldwide.
At USP, we value inclusivity for all. We recognize the importance of building an organizational culture with meaningful opportunities for mentorship and professional growth. From the standards we create, the partnerships we build, and the conversations we foster, we affirm the value of Diversity, Equity, Inclusion, and Belonging in building a world where everyone can be confident of quality in health and healthcare.
USP is proud to be an equal employment opportunity employer (EEOE) and affirmative action employer. We are committed to creating an inclusive environment in all aspects of our work-an environment where every employee feels fully empowered and valued irrespective of, but not limited to, race, ethnicity, physical and mental abilities, education, religion, gender identity, and expression, life experience, sexual orientation, country of origin, regional differences, work experience, and family status. We are committed to working with and providing reasonable accommodation to individuals with disabilities.
**Brief Job Overview**
This is supervisory position responsible to Plan, Implement, and Coordinate the Policies and Procedures surrounding the Environment, Health and Safety of UPS India Facilities & Personnel. A role where proactiveness is a key requirement and incumbent is expected to handle Environment, Health and Safety related requirements for India Sites in coordination with Global EHS. The incumbent will be also responsible for driving initiatives on Environment, Sustainability & Governance (ESG) for the organization.
**How will YOU create impact here at USP?**
+ **Environment, Health, and Safety**
+ Contribute to organizational team efforts in developing strategies, policies, and plans. Monitor organizational performance to ensure EHS policy objectives are achieved.
+ Implement Environment, Health and Safety systems and best practices
+ Develop local EHS policies and ensure compliance with all approved company SOPs.
+ Conduct the Industrial Hygiene study and implement control mechanisms to prevent from potential health hazards in workplace.
+ Work closely with Heads of Departments and other stakeholders to enhance EHS practices.
+ Plan and execute safety promotional activities to raise awareness and foster a culture of safety.
+ Engage with line management to identify areas for safety improvements.
+ Ensure all near misses and incidents are reported and thoroughly investigated. Implement Corrective and Preventive Actions (CAPA) and share lessons learned.
+ Ensure the availability of health, welfare, emergency, and rehabilitation services.
+ Conduct EHS internal audits, mock drills, and facilitate external audits. Implement recommendations for improvements.
+ Monitor and ensure the Occupational Health Centre and ambulance services.
+ Conduct workplace monitoring and thermography study as per defined frequency
+ Monitor and ensure all fire protection systems are always operational and ready.
+ Implement robust work permit systems and monitoring its effectiveness.
+ Record daily, weekly and monthly EHS parameters in appropriate forms.
+ **Environment, Sustainability & Governance (ESG)**
+ Collaborate with the Global EHS Manager to gather necessary information on ESG matters.
+ Take initiatives on ESG matters to improve the score of sites.
+ **Compliance, Regulatory & HQ Interactions**
+ Liaison with Statutory Bodies (through approved consultants) e.g. Pollution Control Board, Fire Department, Atomic Regulatory Board and Other statutory bodies on Safety & Environment.
+ Ensure timely submission of environmental monitoring reports to statutory authorities.
+ Keep all regulatory approvals, agreements, and licenses up-to-date.
+ Develop, conduct, and implement EHS due diligence, audit, and risk reporting.
+ Ensure all site operations comply with local regulations and the policies/standards of USP India and HQ.
+ **Education & Training**
+ Conduct regular training for employees and contract staff to increase EHS awareness, including effective Emergency Response Procedures and mock drills.
+ Encourage practical, on-the-job training and continuous knowledge acquisition through external training and seminars.
In this role at USP, you contribute to USP's public health mission of increasing equitable access to high-quality, safe medicine and improving global health through public standards and related programs. In addition, as part of our commitment to our employees, Global, People, and Culture, in partnership with the Equity Office, regularly invests in the professional development of all people managers. This includes training in inclusive management styles and other competencies necessary to ensure engaged and productive work environments.
**Who is USP Looking For?**
The successful candidate will have a demonstrated understanding of our mission, commitment to excellence through inclusive and equitable behaviors and practices, ability to quickly build credibility with stakeholders, along with the following competencies and experience:
+ Minimum 15 Years of experience in Environment, Health and Safety field.
+ Bachelor's degree in chemistry, Environmental Science, Occupational Health, Industrial Safety, or a related field.
+ Pharma GMP/QMS Exposures and experience will be an added advantage.
+ Experience in ISO Certifications
+ Self motivated, result oriented, team player and should have ability to multi task.
+ Minimum 3 years of experience in supervisory level.
**Additional Desired Preferences**
Desired preferences are to showcase any additional preferred levels of expertise to perform the role. Reminder: any items listed in this section are not requirements nor disqualifies for candidate consideration.
+ Proven track record of delivering successful results.
+ Certification in Industrial safety is an advantage
+ Strong interpersonal skills with the ability to collaborate effectively with a diverse range of employees and customers.
+ Capable of managing multiple priorities in a dynamic and fast-paced environment.
+ Very good written and verbal communication skills.
+ Flexible with working hours, including participation in the Emergency Response Team to provide 24/7 support during emergency situations.
**Supervisory Responsibilities**
Yes, the incumbent may have 1 or 2 team members reporting into.
**Benefits**
USP provides the benefits to protect yourself and your family today and tomorrow. From company-paid time off and comprehensive healthcare options to retirement savings, you can have peace of mind that your personal and financial well-being is protected.
**Job Category** Administrative
**Job Type** Full-Time

**Job Summary**
We are seeking a skilled Medical Coding Specialist with 2 to 3 years of experience in healthcare products and medical coding. The candidate will work in a hybrid model primarily during the day shift. This role involves ensuring accurate coding of medical records contributing to the efficiency and accuracy of healthcare data management and supporting the companys mission to enhance healthcare services.
**Responsibilities**
+ Ensure accurate coding of medical records to maintain data integrity and compliance with healthcare regulations.
+ Collaborate with healthcare professionals to verify and clarify coding information for accuracy.
+ Analyze medical records and assign appropriate codes to diagnoses and procedures.
+ Maintain up-to-date knowledge of coding guidelines and industry standards.
+ Provide support in the development and implementation of coding policies and procedures.
+ Review and resolve coding discrepancies to ensure accurate billing and reimbursement.
+ Participate in quality assurance activities to improve coding accuracy and efficiency.
+ Assist in training and mentoring junior coding staff as needed.
+ Utilize healthcare software to input and manage coded data efficiently.
+ Communicate effectively with team members and other departments to ensure seamless workflow.
+ Contribute to the development of reports and presentations on coding activities and outcomes.
+ Support the companys mission by ensuring high-quality coding that enhances patient care and operational efficiency.
+ Work independently and collaboratively in a hybrid work environment to meet project deadlines. Qualifications
+ Possess a strong understanding of healthcare products and medical coding principles.
+ Demonstrate proficiency in using healthcare software and coding tools.
+ Have excellent analytical skills to interpret medical records accurately.
+ Exhibit strong communication skills to collaborate with healthcare professionals.
+ Show attention to detail to ensure coding accuracy and compliance.
+ Be adaptable to changes in coding guidelines and industry standards.
+ Display a commitment to continuous learning and professional development.
**Certifications Required**
Certified Professional Coder (CPC) or Certified Coding Specialist (CCS)
Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

**Let's do this. Let's change the world. Join an incredible team that's redefining Amgen's patient support programs. In this vital role, you will be helping to shape the future of our Patient Access & Reimbursement (PAR) Hub Learning and Development team, which includes key functions that support both Quality and Training. This is a unique and impactful opportunity to contribute to Amgen's first internally managed hubs with a global footprint. You'll gain valuable exposure to our portfolio of products while playing a critical role in shaping a best-in-class Hub Learning and Development program that drives excellence and innovation across our patient support services.**
**Amgen is an organization with a powerful sense of purpose toward our mission: to serve patients. Within Patient Access, we will provide you the capabilities, resources, and rewards of an enterprise, entrepreneurialism and verve that marked our early days as a biotechnology pioneer.**
**This role will report to the Associate Director of Call Center Operations and be responsible for:**
**The strategic elements outlined above, which include responsibilities for helping to shape a best-in-class Hub program through enhanced ways of working that take advantage of a global footprint**
**Accelerating critical business processes, solving business challenges, and ultimately delivering for more patients**
**Lead the reportable event quality check processes for the Amgen SupportPlus and Tezspire Together Patient Support Programs (PSPs)**
**Assume cross-functional collaboration with the U.S.-based Hub Operations, Safety, PV, and Compliance team**
**Strengthen synergies across quality and training in partnership with the U.S-based Learning and Development Senior Manager**
**Provide leadership of subject matter expertise in the technical writing requirements that support the updates for hub resource materials**
**Play a key role in shaping best practices in PAR HUB operations space with an eye toward industry standards in an ever-evolving landscape.**
**Basic Qualifications:**
+ Doctorate degree/ Master's/ Bachelor's in Science with 12+ years in Pharma /Biotech domain and with atleast 5 yrs of Patient access experience.
+ Previous supervisory or leadership experience preferred
+ Understanding of call center training, quality, audit and compliance standards
+ In depth knowledge of reimbursement, patient assistance programs, database elements and functionality; operational policies and processes
+ Dynamic individual who can work across multiple teams to identify quality issues and quickly resolve them.
**Critical Success Factors** **:**
+ Experience leading or being a member of a cross-functional project team
+ Experience critically evaluating process and establishing creative solutions
+ Excellent communication skills, including interpersonal skills to foster collaboration and success in a highly matrixed environment; strong oral/written presentation skills
+ Demonstrated success as a team leader with strong team management skills
+ Strong project management skills, lead and manage projects from concept to completion in a matrix and, at times, ambiguous environment
+ Demonstrated self-starter, ability to work under limited supervision and coordinate multiple projects in a detail-oriented environment
+ Experience working with key internal or external partners, establishing, communicating and managing teams to timelines and project targets
+ Quick learner, proactive, takes initiative, goal oriented and results driven.
**Amgen is an Equal Opportunity employer and will consider you without regard to your race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.**
**We will ensure that individuals with disabilities are provided with reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request an accommodation.**

**JOIN AMGEN'S MISSION OF SERVING PATIENTS**
At Amgen, if you feel like you're part of something bigger, it's because you are. Our shared mission-to serve patients living with serious illnesses-drives all that we do.
Since 1980, we've helped pioneer the world of biotech in our fight against the world's toughest diseases. With our focus on four therapeutic areas -Oncology, Inflammation, General Medicine, and Rare Disease- we reach millions of patients each year. As a member of the Amgen team, you'll help make a lasting impact on the lives of patients as we research, manufacture, and deliver innovative medicines to help people live longer, fuller happier lives.
Our award-winning culture is collaborative, innovative, and science based. If you have a passion for challenges and the opportunities that lay within them, you'll thrive as part of the Amgen team. Join us and transform the lives of patients while transforming your career.
**Associate Vice President, Clinical Data Management**
**Live**
**What you will do**
Let's do this. Let's change the world. The Associate Vice President, Clinical Data Management is a member of the Global Development Operations (GDO) leadership team and is a strategic partner to the R&D organization.
**The AVP will lead Amgen's Clinical Data Management function within GDO, ensuring the highest quality of clinical data collection, processing, and analysis to support regulatory submissions and clinical development programs. This role is responsible for the strategic direction, leadership, and operational oversight of data management processes supporting clinical trials across all therapeutic areas and phases.**
This AVP will collaborate closely with cross-functional teams including clinical operations, biostatistics, regulatory affairs, and quality to drive data integrity and compliance with global regulatory standards.
The role requires a visionary leader with deep expertise in CDM and a proven ability to scale and lead global teams in a complex matrix environment.
**Responsibilities:**
+ **Develop and drive the global data management strategy in alignment with clinical development objectives and corporate goals.**
+ **Provide strategic and operational leadership to the Clinical Data Management (CDM) function across all clinical programs and phases.**
+ **Lead innovation initiatives, including the implementation of development integration programs and the adoption of cutting-edge technologies to enhance data workflows.**
+ Represent Clinical Data Management in executive leadership discussions, regulatory interactions, and industry forums.
+ Establish and enforce robust clinical data governance models, policies, and risk mitigation strategies to ensure quality and compliance.
+ **Make final decisions regarding standard operating procedures (SOPs), CDM best practices, and process optimization.**
+ Engage key stakeholders and ensure timely resolution on critical data integrity and regulatory compliance issues.
+ Serve as the primary CDM representative during regulatory inspections and audits, with responsibility for final decisions on findings, responses, and corrective actions.
+ Influence cross-functional clinical development, operational, and regulatory strategies through data-driven insights and analytics.
+ Partner closely with Clinical Program Operations, Regulatory, Biostatistics, and R&D to ensure seamless integration and alignment of clinical data.
+ Build and maintain strategic relationships with CROs, vendors, regulatory authorities, and industry organizations to advance CDM excellence.
+ Influence internal leadership and functional partners to promote data-driven decision-making across clinical programs.
+ Lead audit readiness efforts and promote a culture of continuous improvement and compliance within the CDM function.
+ Implement protocols and tools to ensure data security, integrity, and risk management across all platforms and studies.
+ Optimize staffing, outsourcing strategies, and technology investments to improve cost-efficiency, scalability, and delivery timelines.
**Win**
**What we expect of you**
We are all different, yet we all use our unique contributions to serve patients. The candidate we seek is an experienced leader with the following qualifications.
**Basic Qualifications:**
+ **Bachelor's or master's degree with 25+ years of data management experience AND**
+ **10 to 15 years of managerial experience directly managing people and/or leadership experience leading teams, projects, programs or directing the allocation of resources**
**Preferred Qualifications:**
+ Experience within clinical data management, regulatory compliance, and strategic leadership within a pharmaceutical, biotech, or CRO environment.
+ **Expertise in GCP, ICH, FDA, EMA regulations, data governance, and clinical trial data standards (CDISC, SDTM).**
+ Experience within cross-functional collaborations, leadership, and strategic planning skills, ensuring operational excellence and compliance while driving innovation in data management to support Amgen's global clinical development efforts.
+ Expertise in AI/ML-driven data management solutions, automation, and advanced analytics.
+ **Understanding of clinical data standards (CDISC, SDTM, ADaM).**
+ **Experience leading regulatory submissions, including NDA/BLA/MAA filings and advisory committee interactions**
+ Proven ability to drive organizational change, optimize processes, and implement lean principles in clinical data management.
+ Cross-functional collaboration experience with clinical operations, regulatory affairs, biostatistics, and R&D teams.
+ **Experience managing FSP relationships and technology implementations (EDC, CTMS, RWD/RWE).**
+ **Knowledge of emerging trends in digital health, data governance, and data privacy regulations (GDPR, HIPAA).**
+ Familiarity with decentralized trial models and digital health technologies.
They will also embody the Amgen leadership attributes which are:
+ **Inspire:** Create a connected, inclusive, and inspiring work environment that empowers talent to thrive
+ **Accelerate:** Enable speed that matches the urgency of patient needs by encouraging progress over perfection
+ **Integrate:** Connect the dots to amplify the collective power of Amgen to drive results for patients, staff, and shareholders
+ **Adapt:** Lead through change by adapting to an ever-changing environment and defining a clear course of action to deliver results
**Thrive**
**What you can expect of us**
As we work to develop treatments that take care of others, we also work to care for your professional and personal growth and well-being. From our competitive benefits to our collaborative culture, we'll support your journey every step of the way.
As an organization dedicated to improving the quality of life for people around the world, Amgen fosters an inclusive environment of diverse, ethical, committed and highly accomplished people who respect each other and live the Amgen values to continue advancing science to serve patients. Together, we compete in the fight against serious disease.
Amgen is an Equal Opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or any other basis protected by applicable law.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
Amgen does not have an application deadline for this position; we will continue accepting applications until we receive a sufficient number or select a candidate for the position.

Join Amgen's Mission of Serving Patients
At Amgen, if you feel like you're part of something bigger, it's because you are. Our shared mission-to serve patients living with serious illnesses-drives all that we do.
Since 1980, we've helped pioneer the world of biotech in our fight against the world's toughest diseases. With our focus on four therapeutic areas -Oncology, Inflammation, General Medicine, and Rare Disease- we reach millions of patients each year. As a member of the Amgen team, you'll help make a lasting impact on the lives of patients as we research, manufacture, and deliver innovative medicines to help people live longer, fuller happier lives.
Our award-winning culture is collaborative, innovative, and science based. If you have a passion for challenges and the opportunities that lay within them, you'll thrive as part of the Amgen team. Join us and transform the lives of patients while transforming your career.
**Senior Manager - Clinical Data Hub Team**
**What you will do**
Let's do this. Let's change the world. In this vital role you will lead an Agile product squad and responsible for defining the vision & strategy and implementation for a range of Clinical Data products supporting Amgen Clinical Trial Design & Analytics. You will collaborate closely with statisticians, data scientists, data engineers, and AI/ ML engineers teams to understand business needs, identify system enhancements, and drive system implementation projects. Your extensive experience in business analysis, system design, and project management will enable you to deliver innovative and effective technology products.
**Roles & Responsibilities** :
+ Define and communicate the product feature vision, including both technical / architectural features and enablement, and end-user features, ensuring alignment with business objectives across multiple solution collaborator groups
+ Create, prioritize, and maintain the feature backlog, ensuring that it reflects the needs of the business and collaborators
+ Collaborate with collaborators to gather and document product requirements, user stories, and acceptance criteria
+ Work closely with the business teams, Scrum Master and development team to plan and implement sprints, ensuring that the highest priority features are delivered
+ Oversee the day-to-day management of technology platforms, ensuring that they meet performance, security, and availability requirements
+ Ensure that platforms comply with security standards, regulatory requirements, and organizational policies
+ Assure that AIN team is successfully creating robust written materials, including product documentation, product backlog and user stories, and creating other need artifacts to assure efficient and effective coordination across time zones.
+ Oversee the resolution of service-related incidents and problems, ensuring minimal impact on business operations
+ Maintains in-depth knowledge of clinical development business domains with an emphasis in data assets and data pipelines, as well as an understanding of the multi-functional dependencies.
+ Analyze customer feedback and support data to identify pain points and opportunities for product improvement
**What we expect of you**
We are all different, yet we all use our unique contributions to serve patients.
**Basic Qualifications:**
+ Doctorate degree / Master's degree / Bachelor's degree and 12 to 17 years of experience in Computer Science, IT or related field of experience
+ A solid foundation in modern software design and engineering practices and business analysis. Proven experience in undemanding and gather business requirements and delivered insight, and achieved concrete business outcome.
+ Technical Proficiency: Good understanding of the following technologies: Python, R, AI/ML frameworks, relational databases/data modeling, AWS services ( EC2, S3, Lambda, ECS, IAM), Docker and CI/CD/Gitlab, Apache/Databricks,
+ Expert understanding and experience of clinical development process within Life Sciences (global clinical trial data sources, SDTM & AdaM, end-to-end clinical data design and analysis pipeline, clinical data security and governance)
+ Experience in Agile product development as a participating member of a scrum team and related ceremonies and processes
+ Ability to collaborate with data scientists and data engineers to deliver functional business requirements as well defining product roadmap.
+ High learning agility, demonstrated ability of quickly grasp ever changing technology and clinical development domain knowledge and applied to the project work.
+ Strong communications skills in writing, speaking, presenting and time management skills.
**Preferred Qualifications:**
+ Training or education degree in Computer Science, Biology, or Chemistry.
+ Experience with Clinical Data and CDISC (SDTM and ADaM) standard
**Soft Skills:**
+ Excellent analytical and troubleshooting skills
+ Deep intellectual curiosity, particularly about data patterns, and learning about business processes and "life of the user"
+ Highest degree of initiative and self-motivation
+ Strong verbal and written communication skills, including presentation of varied audiences through complex technical/business topics
+ Confidence in leading teams through prioritization and sequencing discussions, including managing collaborator expectations
+ Ability to work effectively with global, virtual teams, specifically including leveraging of tools and artifacts to assure clear and efficient collaboration across time zones
+ Ability to manage multiple priorities successfully
+ Team-oriented, with a focus on achieving team goals
+ Strong problem solving, analytical skills;
+ Ability to learn quickly and retain and synthesize complex information from diverse sources
**What you can expect of us**
As we work to develop treatments that take care of others, we also work to care for your professional and personal growth and well-being. From our competitive benefits to our collaborative culture, we'll support your journey every step of the way.
In addition to the base salary, Amgen offers competitive and comprehensive Total Rewards Plans that are aligned with local industry standards.
**Apply now and make a lasting impact with the Amgen team.**
**careers.amgen.com**
As an organization dedicated to improving the quality of life for people around the world, Amgen fosters an inclusive environment of diverse, ethical, committed and highly accomplished people who respect each other and live the Amgen values to continue advancing science to serve patients. Together, we compete in the fight against serious disease.
Amgen is an Equal Opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or any other basis protected by applicable law.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

**Join Amgen's Mission of Serving Patients**
At Amgen, if you feel like you're part of something bigger, it's because you are. Our shared mission-to serve patients living with serious illnesses-drives all that we do.
Since 1980, we've helped pioneer the world of biotech in our fight against the world's toughest diseases. With our focus on four therapeutic areas -Oncology, Inflammation, General Medicine, and Rare Disease- we reach millions of patients each year. As a member of the Amgen team, you'll help make a lasting impact on the lives of patients as we research, manufacture, and deliver innovative medicines to help people live longer, fuller happier lives.
Our award-winning culture is collaborative, innovative, and science based. If you have a passion for challenges and the opportunities that lay within them, you'll thrive as part of the Amgen team. Join us and transform the lives of patients while transforming your career.
**Case Management QA Vendor Sr Associate**
**What you will do**
Support interactions with business partners (license partners) and vendors for all case intake and processing activities. Vendor oversight of all case intake and processing activities and case quality including analysis and reporting of trends in quality measures. Ensure vendor compliance with approved processes and training requirements. Submission of all individual case safety reports to FDA/EMA, business partners (license partners), and vendors. Act as US/EU local safety office and FDA/EMA point of contact for safety reporting. Provide audit & external inspection support.
+ Assist in assuring quality of Individual Case Safety Report (ICSR) processing globally for clinical trial and post-market cases processed by vendors
+ Ensure Vendors deliver high quality cases through metric management meet all worldwide regulatory authority requirements
+ Provide vendors with resources and training to perform their role
+ Analysis and communication of case Quality Control results
+ Responsible for escalation of case related issues from vendor(s)
+ Providing audit/inspection support for case management related activities, including liaising with vendors to provide support as applicable
+ Undertaking activities delegated by the Qualified Person for Pharmacovigilance (QPPV) as detailed in the PV System Master File and maintain a state of inspection readiness
+ May assist with Periodic Aggregate Safety Reports (PASR) processes and associated metrics throughout the product lifecycle as applicable
+ Other duties related to the position as necessary as defined in Standard Operating Procedures or as requested by their supervisor · Work within the Quality Management System framework including all applicable training and controlled documentation governing Pharmacovigilance processes
+ Ensure vendor case processing timelines for AE intake, triage and submission are met
+ Perform retrospective quality assurance of vendor processed cases
+ Day-to-day vendor management issues
+ Interact with other local safety offices as applicable
+ Support on-boarding and off-boarding of vendor staff
+ Attend management meetings with vendors
+ Support analysis of QC trends
+ Support generating, communicating, and archiving of reports of QC findings
+ Support audits of CAPAs and other actions/recommendations for ICSR quality related measures
+ Perform case review as required
+ Generate and distribute performance metrics (retro QA / Case correction)
+ Support analysis of QC trends including actions/recommendations
**What we expect of you**
We are all different, yet we all use our unique contributions to serve patients. The (vital attribute) professional we seek is a (type of person) with these qualifications.
**Basic Qualifications:**
+ Master's degree and 3 years of directly related experience (OR)
+ Bachelor's degree and 5 years of directly related experience (OR)
+ Associate's degree and 10 years of directly related experience (OR)
+ High school diploma / GED and 12 years of directly related experience (AND)
+ Previous experience directly managing teams, projects, programs or directing the allocation of resources
**Preferred Skills:**
+ Understanding of global regulatory requirements for pharmacovigilance
+ Proficiency in safety case processing
+ Expertise in all aspects of case intake and processing in multiple global safety databases
+ Experience in supporting inspections or internal audits
+ Communication skills and attention to detail
+ Microsoft Suite: Word, Excel, PowerPoint, Project, Outlook
**What you can expect of us**
As we work to develop treatments that take care of others, we also work to care for your professional and personal growth and well-being. From our competitive benefits to our collaborative culture, we'll support your journey every step of the way.
In addition to the base salary, Amgen offers competitive and comprehensive Total Rewards Plans that are aligned with local industry standards.
**Apply now**
**for a career that defies imagination**
Objects in your future are closer than they appear. Join us.
**careers.amgen.com**
As an organization dedicated to improving the quality of life for people around the world, Amgen fosters an inclusive environment of diverse, ethical, committed and highly accomplished people who respect each other and live the Amgen values to continue advancing science to serve patients. Together, we compete in the fight against serious disease.
Amgen is an Equal Opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or any other basis protected by applicable law.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Description
An AHS Specialist within the Account Health Support team acts as the primary interface between Amazon and our third-party business partners (Sellers). We obsess over providing world-class support to Sellers, selling on the Amazon platform. We strive to predict the Seller's needs before they recognize they may have a problem, and provide solutions to help our third-party business partners better serve the customers.
Key job responsibilities
- Provides prompt and efficient service to Amazon Sellers, including the appropriate escalation of Sellers' issues in a contact center environment.
- Liaises with other departments as required to resolve Seller's issues and questions.
- Maintains a positive and professional demeanor always portraying the company in a positive light while effectively managing sensitive issues.
- Demonstrates excellent time-management skills and the ability to work independently while using departmental resources, policies and procedures.
- Contributes to a positive team environment and proactively aids team members with difficult contacts as needed.
- Maintains acceptable performance metrics such as quality, productivity, first contact resolution, and attendance.
- Actively seeks solutions through logical reasoning and data interpretation skills and identifies trends, also liaises though appropriate channels including improvement suggestions.
A day in the life
As an AHS Specialist you will engage in frequent written and verbal communication with Sellers, Department management, Risk analysts and other company associates to accomplish your goals. You will interact with our third-party Sellers by phone and email with the objective to coach and assist them with account health related topics. Up to 80% of your day will be handling inbound and outbound phone contacts. Provides prompt and efficient service to Amazon Sellers, including the appropriate escalation of Sellers' issues in a contact center environment.
Basic Qualifications
- Business proficient fluency in both written and verbal Spanish & English language.
- Education: Graduation or equivalent.
- Flexibility to work various shifts, including potentially working one weekend day, full weekends, or alternative start-end times.
- Ability to compose a grammatically correct, concise and accurate written and verbal response.
- 12 months in a customer service environment, preferably within a contact center.
- Strong soft skills with the ability to effectively communicate for win-win solutions.
- Demonstrated ability to deal with ambiguity and embrace constant changes with flexibility and good grace.
- Ability to maintain high levels of confidentiality and data security standards.
- Flexibility to work during bank holidays and peak period.
- History of teamwork and willingness to roll up one's sleeves to get the job done. Fun to work with.
Preferred Qualifications
- Interpersonal skills, with the ability to communicate complex transaction issues correctly and clearly to both internal and external customers.
- Clear, crisp, and proactive documentation of operational procedures required to tackle known risk related patterns.
- Problem solving skills having demonstrated ability to recognize non-obvious patterns and analyze problems logically.
- Self-disciplined, diligent, proactive and detail oriented impacting time management and organizational skills.
- Proven ability to work in fast paced; dynamic environments where decisions are made without compromising on customer experience and financial losses.
- Teammate capable of learning and sharing knowledge in global environment.
- Demonstrate flexibility to work overtime hours as per business requirement.
- Desired skill-sets include MS Office Applications: Excel and Internet Explorer/Mozilla Firefox.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

Description
Amazon.com strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - Amazon.com continues to grow and evolve as a world-class e-commerce platform. The Manager within the Account Health Support (AHS) team acts as the primary interface between Amazon and our third-party business partners (Sellers). We obsess over providing world-class support to Sellers selling on the Amazon platform. We strive to predict the Seller's needs before they recognize they may have a problem, and provide solutions to assist our third-party business partners better serve their customers.
The ideal candidate for this position has a good record of customer obsession, a passion for employee development and a keen interest in process improvement. This candidate would be solution focused, passionate about people management, driven to nurture a culture of innovation and reinforce the value of the Amazon leadership principles. Other key requirements include multi-tasking ability, inclusivity, good interpersonal skills, coaching in a toward culture and being tenacious, enthusiastic, and an effective team player.
This position requires a candidate who has a good technical and analytical aptitude, business acumen, exceptional organizational, people and process management, an inquisitive nature and the ability to stay focused and keep up with our continuous and fast-paced growth while motivating others to meet the daily challenges of an extremely timeline-driven environment. They are comfortable in a fast-paced, high-energy environment and will display creative and analytical problem-solving skills with an unrelenting passion for providing an good experience to our Selling Partners. In addition to this, they are passionate about employee selection, development, and retention.
Key job responsibilities
- Lead and manage a team of AHS team managers; responsible for the overall direction and performance of the teams.
- Ability to set the vision, direction, and culture of the team by managing individual and team performance expectations and goals.
- Manage the career growth and development of the AHS team by driving focus on Amazon's Leadership Principles.
- Set a high-quality bar and continuously reinforce a culture of quality and innovation.
- Set a high hiring and performance bar and drive performance management strategy, create mechanisms to measure and benchmark talent at various levels in the function.
- Manage workflow, handle escalations, and proactively engage resources to address issues and effectively delegate workload across the leadership team.
- Advise on risk mitigation strategies and control mechanisms to prevent fraud, abuse, and other operational risks that negatively impact Amazon, our partners, and our customers.
- Support risk reporting, as well as oversight and escalation mechanisms, to ensure key risks are addressed through mitigation or risk acceptance at appropriate levels.
- Prepare and deliver business reviews to the management team regarding emerging risks, status of risk assessments, and control performance.
A day in the life
Managers on the Account Health Support team are responsible for maintaining high standards, ensuring expansion and long-term success of the program. They're responsible for ensuring timely and efficient services to our Selling Partners by optimizing team productivity, upholding perfect Selling Partner interactions whilst adhering to the AHS program, compliance and processes. In addition to this, responsibilities for the role include leading worldwide initiatives, effectively collaborating with stakeholders and delivering a high level of input and engagement across all verticals within AHS. AHS Managers play an instrumental part in the long-term success of the program and the larger goal of upholding a high standard of trust between Selling Partners and Amazon.
Basic Qualifications
- 6+ years of operational and/or retail management experience
- Experience interpreting data to make business recommendations
- Bachelor's Degree.
- Good presentation skills and ability to drive team performance.
- Good verbal and written communication skills.
- Demonstrated ability in managing reporting and analysis.
- Program and Project Management.
- A sound sense of business judgement and decision making.
- Good interpersonal skills.
- Fun to work with!
Preferred Qualifications
- Demonstrated ability in developing and implementing new strategies and procedures.
- Lean and Six Sigma Competencies.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

Description
The AWS Industries team is committed to helping industry customers enable their digital transformation journeys. Our primary goal is to meet customers in their cloud journeys and work backwards from their industry-specific needs to transform their businesses and industries. Our team focuses on business outcomes and industry use cases on behalf of our customers, whether that is how we build products and solutions, how we sell, how we deliver, or how we partner.
As an Amazon Web Services (AWS) Solutions Architect in AWS Industries Healthcare and Life Sciences (HCLS) segment, you are responsible for partnering with our most valuable customers to design cloud architectures utilizing AWS services. You have technical depth, business aptitude, and the ability to lead in-depth technology discussions, articulating the business value of the AWS platform and services. Effective communication and interpersonal skills are required for engaging and influence Enterprise Architects, Technical Architects, Cloud Architects, Directors, VP's and CXOs.
You will partner some of the worlds largest companies, to craft highly scalable, flexible and resilient cloud architectures that address customer business problems and accelerate the adoption of AWS services. In collaboration with account managers, you will assist in driving growth across a small set of global customers in your defined country. As a trusted customer advocate, the solutions architect will help organizations understand best practices around advanced cloud-based solutions, and how to migrate existing workloads to the cloud. You will have the opportunity to help shape and execute a strategy to build mind-share and broad use of AWS within enterprise customers. The ability to connect technology with measurable business value is critical to a solutions architect. You should also have a demonstrated ability to think strategically about business, products, and technical challenges.
Key job responsibilities
· Ensure success in building and migrating applications, software and services on the AWS platform
· In partnership with the account management team, formulate and execute a strategy
· Educate customers of all sizes on the value proposition of AWS, and participate in deep architectural discussions to ensure solutions are designed for successful deployment in the cloud
· Conduct one-to-few and one-to-many training sessions to transfer knowledge to customers considering or already using AWS
· Capture and share best-practice knowledge amongst the AWS solutions architect community
· Author or otherwise contribute to AWS customer-facing publications such as whitepapers
· Build deep relationships with senior technical individuals within customers to enable them to be cloud advocates
· Act as a technical liaison between customers, service engineering teams and support
About the team
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.
Why AWS?
Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Inclusive Team Culture
AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do.
Mentorship & Career Growth
We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve.
Basic Qualifications
- Bachelor's degree in computer science, engineering, mathematics or equivalent
- Experience within specific technology domain areas (e.g. software development, cloud computing, systems engineering, infrastructure, security, networking, data & analytics).
- Experience in design, implementation, or consulting in applications and infrastructures
- Experience communicating across technical and non-technical audiences, including executive level stakeholders or clients
- Knowledge of AWS services, market segments, customer base and industry verticals
Preferred Qualifications
- Cloud Technology Certification (such as Solutions Architecture, Cloud Security Professional or Cloud DevOps Engineering)
- Experience in infrastructure architecture, database architecture and networking
- Experience migrating or transforming legacy customer solutions to the cloud
- Familiarity with common AI/ML and GenAI lifecycles, data lakes and data analytics solutions
- Familiarity with common AI/ML and GenAI lifecycles, data lakes and data analytics solutions
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.