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Showing 27 Healthcare jobs in Mumbai

Manager Operation ( Health Care )

Mumbai, Maharashtra Sir H.N. Reliance Foundation Hospital & Research Centre

Posted 11 days ago

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Job Description

full-time

Healthcare Operations Manager is responsible for overseeing the daily operations of healthcare facilities to ensure efficient and high-quality service delivery.


Key Responsibilities:
  • Manage the day-to-day operations of the healthcare facility or units, ensuring smooth workflow across departments.
  • Supervise administrative and clinical support staff, including scheduling, performance reviews, and training.
  • Collaborate with medical staff to improve service quality, operational efficiency, and patient satisfaction.
  • Develop and implement policies, procedures, and best practices in line with regulatory and accreditation standards.
  • Monitor budgets, expenses, and financial performance to ensure cost-effective operations.
  • Oversee procurement, inventory, and maintenance of medical and administrative equipment.
  • Analyze key performance indicators (KPIs) and generate reports to support strategic decision-making.
  • Ensure compliance with health and safety regulations, licensing requirements, and data privacy laws (e.g., HIPAA).
  • Coordinate with IT, HR, and other departments to support integrated operations.
  • Lead or assist with audits, inspections, and accreditation processes.
Qualifications:
  • Bachelors degree in Healthcare Administration, Business Administration, or related field (required).
  • Masters degree (MHA, MBA, MPH) preferred.


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GM - Project (Civil & Interiors- Health Care )

Mumbai, Maharashtra Sir H.N. Reliance Foundation Hospital & Research Centre

Posted 16 days ago

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Job Description

full-time


About the Role:

We are seeking a dynamic and experienced General Manager Projects to lead large-scale civil and interior works . This leadership role demands strong technical expertise, cross-functional coordination, and executional excellence in high-end commercial and residential projects.


Key Responsibilities:

  • End-to-end project management for civil and interior works from planning to handover.
  • Drive execution excellence across multiple sites while adhering to quality, cost, and timeline benchmarks.
  • Collaborate with architects, consultants, vendors, and clients to ensure seamless coordination.
  • Lead and mentor project managers, engineers, and site teams.
  • Manage budgets, resources, procurement, and contract negotiations.
  • Ensure compliance with all statutory and safety regulations.
  • Implement best practices in project monitoring, reporting, and risk mitigation.


Job Description :

  • Project Planning & Execution
  • Lead and oversee all phases of project execution for civil and interior works.
  • Prepare and monitor project schedules, budgets, and resources.
  • Quality & Compliance
  • Ensure adherence to industry quality standards, safety protocols, and statutory regulations.
  • Conduct regular site inspections and audits.
  • Team & Vendor Management
  • Lead a multidisciplinary project team of engineers, architects, contractors, and vendors.
  • Review vendor performance and ensure timely delivery of materials and services.
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Senior BIM Technician - Public Health

Mumbai, Maharashtra WSP USA

Posted 3 days ago

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Job Description

WSP Is hiring for a Senior BIM technician with skills such as Bim Modeler, Navisworks, BIM360, Foul Water Drainage, Storm Drainage, Water Supply, Gas for Noida/ Bangalore location.
WSP is one of the world's leading professional services consulting firms. We are dedicated to our local communities and propelled by international brainpower. We are technical experts and strategic advisors including engineers, technicians, scientists, architects, planners, surveyors and environmental specialists, as well as other design, program and construction management professionals. We design lasting solutions in the Transportation & Infrastructure, Property & Buildings, Earth & Environment, Power & Energy, Resources and Industry sectors, as well as offering strategic advisory services. Our talented people around the globe engineer projects that will help societies grow for lifetimes to come.
With approximately **4,000 talented people** across 3 locations (Noida, Bengaluru & Mumbai offices) in India and more than **73,000 globally** , in 550 **offices across 40 countries** , we engineer projects that will help societies grow for lifetimes to come.
At "WSP" we draw on the diverse skills and capabilities of our employees globally to compete for the most exciting and complex projects across the world and bring the same level of expertise to our local communities. We are proud to be an international collective of innovative thinkers who work on the most complex problems. Unified under one strong brand, we use our local expertise, international reach and global scale to prepare our cities and environments for the future, connect communities and help societies thrive in built and natural ecosystems. True to our guiding principles, our business is built on four cornerstones: **Our People, Our Clients, Our Operational Excellence and Our Expertise.**
** are**
+ Passionate people doing purposeful and sustainable work that helps shape our communities and the future.
+ A collaborative team that thrives on challenges and unconventional thinking.
+ A network of experts channeling our curiosity into creating solutions for complex issues.
**_Inspired by diversity, driven by inclusion, we work with passion and purpose._**
**Working with Us**
At WSP, you can access our global scale, contribute to landmark projects and connect with the brightest minds in your field to do the best work of your life. You can embrace your curiosity in a culture that celebrates new ideas and diverse perspectives. You can experience a world of opportunity and the chance to shape a career as unique as you.
**Our Hybrid Working Module**
With us, you can operate in a flexible, agile, yet structured work environment and follow a Hybrid Work Model.
+ Maximize collaboration.
+ Maintain product quality and cultural integrity.
+ Balance community, collaboration, opportunity, productivity, and efficiency.
**Health, Safety and Wellbeing**
Our people are our greatest asset, and we prioritize a safe work environment. Health, safety, and wellbeing are integral to our culture, with each of us accountable for fostering a safe workplace through our "Making Health and Safety Personal" initiative. Our Zero Harm Vision drives us to reduce risks through innovative solutions, earning recognition for our global health and safety practices with the prestigious RoSPA Health and Safety Awards for six consecutive years.
**Inclusivity and Diversity**
WSP India is dedicated to fostering a sustainable and inclusive work environment where our greatest strength - Our People -feel valued, respected, and supported. We ensure an unbiased approach in hiring, promotion, and performance evaluation, regardless of age, gender identity, race, religion, sexual orientation, marital status, physical ability, education, social status, or cultural background.
**Imagine a better future for you and a better future for us all.**
Join our close-knit community of over 73,300 talented global professionals dedicated to making a positive impact. Together, we can make a difference in communities both near and far.
**With us, you can.**
**Apply today.**
**NOTICE TO THIRD PARTY AGENCIES:**
_WSP does not accept unsolicited resumes from recruiters, employment agencies, or other staffing services. Unsolicited resumes include any resume or hiring document sent to WSP in the absence of a signed Service Agreement where WSP has expressly requested recruitment/staffing services specific to the position at hand. Any unsolicited resumes, including those submitted to hiring managers or other business leaders, will become the property of WSP and WSP will have the right to hire that candidate without reservation - no fee or other compensation will be owed or paid to the recruiter, employment agency, or other staffing service._
To work as part of our Building Services Team to provide BIM and engineering support to the projects. The successful candidate's role will be as a BIM Engineer - Public Health & Fire Systems within the WSP India in our Noida / Bengaluru office producing BIM models and detailed engineering designs and construction drawings. You can expect to be working on several projects at any given time.
+ Grad or Diploma in Mechanical Engineering
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Safety & Health Spec/Advisor Job Details | Black & Veatch Family of Companies

Mumbai, Maharashtra Black & Veatch

Posted 3 days ago

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Job Description

**Safety & Health Spec/Advisor**
Date: Oct 8, 2025
Location:
Vikhroli, West Mumbai, MH, IN Pune, MH, IN
Company: Black & Veatch Family of Companies
We believe real value is powered by the unique skills and experiences of our professionals. The interchange of ideas from a diverse group of people gives our teams an expanded perspective and the ability to find better solutions for our clients.
**Req Id :**
**Job Title :** Safety & Health Spec/Advisor
**Business Unit sector :** CPL-BVOPS-SAFETY
**Department:** BVCPL CORPORATE SAFETY
**Work Location :** INMUMBAI2, INPUNE
**Opportunity Type** **:** Staff
**Full time/Part time :** Full-Time
**Job Summary**
This is mid-level project position, which is accountable for implementing and maintaining the Company's Safety and Health Procedures on a smaller, less complex project. Performs medium to high complexity tasks, and may act as a supervisor to other safety and health professionals.
**Key Responsibilities**
-Implements, administers and maintains project Drug and Alcohol Substance Abuse Program
-Develops and conducts employee safety and health training programs
-Conducts detailed site safety and health inspections
-Manages project security contracts, programs and policies
-Performs record keeping / filing functions
-Conducts incident and injury/illness investigations
-Writes detailed injury/illness reports
-Completes all appropriate company safety and health program documents
-Interfaces with clients and government officials
-Manages construction contractor safety and health program administration
-Administers project worker's compensation programs and procedures
-May act as on-site first aid and medical provider
-Provides supervision, training, development, and performance management of direct reports
-Develops and implements safety and industrial hygiene in consulting plans and studies
-Analyzes data generated by Safety and Health studies and compiles reports including findings and recommendations including administrative, emergency and PPE controls
-Supports continuous improvement efforts and the change management effects associated with the implementation of improvements .
#LI-SB1
**Management Responsibilities**
Acts as a project manager. Among responsibilities is management of a project team. The individual comprising this team may vary by project.
**Preferred Qualifications**
+ Years of work experience : 7-12 Years
+ Experience in EPC industry is mandatory.
+ Experience in Corporate & Site safety, conducting safety trainings, legal compliance, organizing meetings, proposal support, incident investigation, conducting safety inductions.
+ Supporting the Regional ESHS Manager- India & APAC
**Minimum Qualifications**
2+ years in a construction environment, 4+ years safety and health experience All applicants must be able to complete pre-employment onboarding requirements (if selected) which may include any/all of the following: criminal/civil background check, drug screen, and motor vehicle records search, in compliance with any applicable laws and regulations.
**Certifications**
First Aid, CPR, Drug testing certified, OSHA 500/501, Safety and Health Program Administration, OSHA 10 hour
**Work Environment/Physical Demands**
Physical Demands:
- Lift and carry heavy items weighing up to 50 pounds.
- Stand, Kneel, Bend, Stoop, Move, and Walk long distances in and around confined, cluttered places, and uneven areas.
- See and hear naturally or with correction.
- Full range of motion and flexibility consistent with requirements of the job duties.
- Requires using hands to handle, control, or feel objects, tools or controls according to a set procedure.
- Requires repetitive movement.
- May require work above 5 feet in height.
- Climb and maintain balance on steel framework, stairs, ladders and scaffolds.
- Work up to a 12 hour shift doing hard physical labor in varying temperature extremes and other outside conditions.
Work Environment:
- Typical construction site environment:
- Requires working in cramped work spaces and getting into awkward positions.
- Requires working in very hot (above 90 F degrees) or very cold (below 32F degrees) temperatures and exposure to inclement weather such as dust, wind, snow, rain, etc.
- Requires working in extremely bright or low lighting conditions
- Includes exposure to sounds and noise levels that are distracting or uncomfortable.
- Work around hazardous equipment.
- Typical office environment.
- This position is considered a safety sensitive position.
**Competencies**
Collaborates
Communicates effectively
Courage
Directs work
Instills trust
Interpersonal savvy
Organizational savvy
**Salary Plan**
CNS: Construction Services
**Job Grade**
015
BVH, Inc., its subsidiaries and its affiliated companies, complies with all Equal Employment Opportunity (EEO) affirmative action laws and regulations. Black & Veatch does not discriminate on the basis of age, race, religion, color, sex, national origin, marital status, genetic information, sexual orientation, gender Identity and expression, disability, veteran status, pregnancy status or other status protected by law.
By valuing diverse voices and perspectives, we cultivate an authentically inclusive environment for professionals and are able to provide innovative and effective solutions for clients.
**Job Segment:** Industrial Hygiene, Engineering
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Assistant Manager - Clinical

Mumbai, Maharashtra Fresenius Medical Care North America

Posted 3 days ago

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Job Description

+ Work as clinical Support - Providing demonstration, Post installation support, Clinical training and education to customer.
+ Keep oneself updated with the medical knowledge in the field of Dialysis & CRRT.
+ Create and execute training programs for the external customers.
+ Provide continues clinical training to Sales team and Resellers.
+ Develop and maintain relationships with key customers to adequately handle their clinical queries
+ Conduct CME (Continuous Medical Education) and planned monthly activities for key customers.
+ Demonstrate excellent customer service, collaborative, problem solving and skills.
+ Regular Travelwill be there, areas to be covered - whole Gujarat and MP and Chattisgarh
+ Reporting to Zonal Business Manager - West
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Senior Clinical Application Specialist - IGT

Mumbai, Maharashtra GE HealthCare

Posted 3 days ago

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Job Description

**Job Description Summary**
Responsible for providing formal technical and clinical support in Interventional Cardiology/Radiology/Neuro during the sales process within in a limited geographic region or limited industry/product segment. Responsibilities may include providing required pre-sale product demonstrations and post-sale installation, training and/or customer service activities and ongoing customer support, including on site clinical in-servicing and go-live support. May be required to play leadership role within local team.
**Job Description**
Essential Responsibilities
1. Provide technical and clinical leadership during sales process by demonstrating full range of product features including potential uses, product capabilities and benefits to customers as needed
2. Develop, coordinate and deliver product training to customers on software, application and/or equipment use, monitor customer installations within assigned territory/region to improve customer satisfaction and maintain customer relationships
3. Improve customer satisfaction and socket retention through continuing education on optimization of equipment utilization by customer
4. Support trade shows and professional conferences by performing product demonstration and promotion as well as customer training
5. Use market and product knowledge to assist sales team in developing sales, marketing and customer service strategies
6. Produce well-written post-training reports and provide regular feedback on customer satisfaction and needs.
Required Qualifications:
1. Required active professional clinical/technical certifications/registries necessary to scan live patients in a clinical setting
2. Demonstrated current basic clinical scanning proficiencies on current products/platforms
3. At least one of the following core experiences: Minimum of 5 years clinical/ technical experience following certification with demonstrated clinical/technical skill in specific areas or at least 3 years commercial applications/modality experience with demonstrated successes in high level customer interactions and sales scenarios
4. Proficiency in computer skills in Microsoft Office Suite products
5. Willingness to travel extensively within your specified geographic region as well as to nationwide sales meetings and tradeshows
6. To the extent you are applying for a position that requires you to operate a GE owned/leased, privately owned/leased or rental vehicle for company business, you must be willing to submit to a check of your driving record
7. Ability to communicate effectively using local language Quality Specific Goals
8.Master's or bachelor's degree is mandatory
Preferred Qualifications:
1. Master's or Bachelor's degree preferred in Cardiovascular Technology / Cathlab from a reputed University or Hospital. Experience in Electro Physiology (EP)will have an added advantage.
2. Strong leadership skills (respected by peers and leadership for contributions to the business)
3. Strong presentation skills (public speaking and lecture experience desired)
4. Demonstrated ability to understand and present complex material in understandable terms
5. Demonstrated interpersonal & communication skills (ability to effectively communicate, verbally and in writing, to external customers, global counterparts and to team members in other functional organizations)
6. Solid problem-solving skills (ability to manage and resolve conflict, communicate issues and propose solutions to both internal team members and external customers)
7. Proven professional business acumen (experience interfacing with both internal team members and external customers as a part of a solution-based sales process)
8. Self-motivated, willingness to take the initiative to identify opportunities for improvement and take actions to improve
9. Team oriented with a customer satisfaction mindset
10. Ability to multi-task effectively and manage multiple priorities at one time
11. Willingness to be flexible/adapt to changing work environments
12. Clinical experience in large hospital/university setting preferred
13. Advanced certification/registries desired
14. Five or more years of demonstrated clinical scanning skills in specific
15. Experience on all current GE products for which responsibilities cover
16. Experience within GE Clinical Applications or Clinical Marketing roles
17. Fluency in other relevant languages within territory
**Inclusion and Diversity**
GE Healthcare is an Equal Opportunity Employer where inclusion matters. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
We expect all employees to live and breathe our behaviors: to act with humility and build trust; lead with transparency; deliver with focus, and drive ownership - always with unyielding integrity.
Our **total rewards** are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you'd expect from an organization with global strength and scale, and you'll be surrounded by career opportunities in a culture that fosters care, collaboration and support.
Disclaimer: _GE HealthCare will never ask for payment to process documents, refer you to a third party to process applications or visas, or ask you to pay costs. Never send money to anyone suggesting they can provide employment with GE HealthCare._
#LI-MC1
#LI-Onsite
**Additional Information**
**Relocation Assistance Provided:** Yes
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Assistant Analyst - Health and Safety

Mumbai, Maharashtra WSP USA

Posted 3 days ago

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Job Description

The H&S Consultant will be responsible for the following deliverables within the Noida office location:
WSP is one of the world's leading professional services consulting firms. We are dedicated to our local communities and propelled by international brainpower. We are technical experts and strategic advisors including engineers, technicians, scientists, architects, planners, surveyors and environmental specialists, as well as other design, program and construction management professionals. We design lasting solutions in the Transportation & Infrastructure, Property & Buildings, Earth & Environment, Power & Energy, Resources and Industry sectors, as well as offering strategic advisory services. Our talented people around the globe engineer projects that will help societies grow for lifetimes to come.
With approximately **4,000 talented people** across 3 locations (Noida, Bengaluru & Mumbai offices) in India and more than **73,000 globally** , in 550 **offices across 40 countries** , we engineer projects that will help societies grow for lifetimes to come.
At "WSP" we draw on the diverse skills and capabilities of our employees globally to compete for the most exciting and complex projects across the world and bring the same level of expertise to our local communities. We are proud to be an international collective of innovative thinkers who work on the most complex problems. Unified under one strong brand, we use our local expertise, international reach and global scale to prepare our cities and environments for the future, connect communities and help societies thrive in built and natural ecosystems. True to our guiding principles, our business is built on four cornerstones: **Our People, Our Clients, Our Operational Excellence and Our Expertise.**
** are**
+ Passionate people doing purposeful and sustainable work that helps shape our communities and the future.
+ A collaborative team that thrives on challenges and unconventional thinking.
+ A network of experts channeling our curiosity into creating solutions for complex issues.
**_Inspired by diversity, driven by inclusion, we work with passion and purpose._**
**Working with Us**
At WSP, you can access our global scale, contribute to landmark projects and connect with the brightest minds in your field to do the best work of your life. You can embrace your curiosity in a culture that celebrates new ideas and diverse perspectives. You can experience a world of opportunity and the chance to shape a career as unique as you.
**Our Hybrid Working Module**
With us, you can operate in a flexible, agile, yet structured work environment and follow a Hybrid Work Model.
+ Maximize collaboration.
+ Maintain product quality and cultural integrity.
+ Balance community, collaboration, opportunity, productivity, and efficiency.
**Health, Safety and Wellbeing**
Our people are our greatest asset, and we prioritize a safe work environment. Health, safety, and wellbeing are integral to our culture, with each of us accountable for fostering a safe workplace through our "Making Health and Safety Personal" initiative. Our Zero Harm Vision drives us to reduce risks through innovative solutions, earning recognition for our global health and safety practices with the prestigious RoSPA Health and Safety Awards for six consecutive years.
**Inclusivity and Diversity**
WSP India is dedicated to fostering a sustainable and inclusive work environment where our greatest strength - Our People -feel valued, respected, and supported. We ensure an unbiased approach in hiring, promotion, and performance evaluation, regardless of age, gender identity, race, religion, sexual orientation, marital status, physical ability, education, social status, or cultural background.
**Imagine a better future for you and a better future for us all.**
Join our close-knit community of over 73,300 talented global professionals dedicated to making a positive impact. Together, we can make a difference in communities both near and far.
**With us, you can.**
**Apply today.**
**NOTICE TO THIRD PARTY AGENCIES:**
_WSP does not accept unsolicited resumes from recruiters, employment agencies, or other staffing services. Unsolicited resumes include any resume or hiring document sent to WSP in the absence of a signed Service Agreement where WSP has expressly requested recruitment/staffing services specific to the position at hand. Any unsolicited resumes, including those submitted to hiring managers or other business leaders, will become the property of WSP and WSP will have the right to hire that candidate without reservation - no fee or other compensation will be owed or paid to the recruiter, employment agency, or other staffing service._
Delivering Welcome induction to new employees.
Providing general support and assistance to the Head of H&S/H&S Advisor .
Assisting & carrying out all occupational Health & Safety duties under the guidance of the Head of H&S
Maintaining and coordinating in various training programs and follow up any actions required.
Reviewing and maintaining the First Aid kit provision at all W SP india offices.
Updating and issuance of Travel Consultant ies to all expats travelling to India. Handling the H&S Intranet page and H&S server, maintaining all documentation.
Perceiving issues raised by employees on iSMS, communicating with them, understanding the concern and coordinating with P&A and IT teams to get it reviewed and resolved.
Assist in internal /external audits Coordinate the local implementation of the India H&S strategy, H&S Management System in line with ISO 45001 and the Global Expectations for Managing Health & Safety.
Coordinate as directed by the head of H&s/H&S Advisor collaboratively with the internal teams and stakeholders to ensure the Health & Safety Management System is effectively implemented locally.
Assist in assessing the H&S training needs, plan & organize the necessary H&S training programs to cover the employees based in WSP India office.
Assist in Monitoring the H&S performance periodically and communicate to the Head of H&S .
Ensure emergency preparedness and response planning is up-to-date for the local emergencies and the arrangements for the expats and international travelers.
Support the internal teams and stakeholders to ensure compliance with all applicable legislation pertaining to health & safety.
Maintain our internal iSMS (Integrated Safety Management System - an online tool) for the incidents and observations statistics and other H&S related activities.
Ensure that the near misses and incidents areinvestigated and the findings and root causes are addressed appropriately to prevent recurrence and the key learnings are shared business-wide.
Assist in Performing Premises Risk Assessment and Premise Compliance Inspections at the defined frequency or as and when needed.
Support the business in local H&S related procurements to facilitate better execution of the H&S requirements within the business.
Ensure adequate information, advisories and notices on H&S matters are communicated to the local relevant groups on time through various means of communications.
Support the Head of H&S in implementing relevant occupational health & well-being programs in Bangalore .
Support the Head of H&S in all H&S promotional activities and campaigns within the Bangalore office.
Support the Head of H&S in executing H&S Projects to cater to the lead region requirements.
Graduate,NEBOSH / Diploma Safety
Occupational Health & Safety Management in an office environment,
H&S Management System (OHSAS 18001 / ISO 45001) implementation,
Basic knowledge on H&S Risk Assessments, Conducting H&S Inspections, Conducting H&S Training,
Coordinating with number of satkeholders
Good written and verbal communcaition skills
Profient in MS office tools
Internal Auditor for ISO 45001
BGV:
Employment with WSP India is subject to the successful completion of a background verification ("BGV") check conducted by a third-party agency appointed by WSP India.
Candidates are advised to ensure that all information provided during the recruitment process - including documents uploaded - is accurate and complete, both to WSP India and its BGV partner".
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Patient Care Exec @Home Care(Aviation/Hospitality)

Mumbai, Maharashtra Sir H.N. Reliance Foundation Hospital & Research Centre

Posted 24 days ago

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Job Description

full-time

Job Title: Patient Care Executive Home Care Department, preferable from Aviation or hospitality sector

Department: Hospital @Home / Home Care

Location: Charni Road, Mumbai

Reporting To: Manager Hospital @Home Services

Shift Timings: Rotational Shifts (Last shift ends at 10:00 PM)

Employment Type: Full-Time

Job Summary:

The Patient Care Executive will be responsible for executing and delivering a seamless patient experience for the Hospital @Home services. The role requires end-to-end coordination with patients, clinicians, and internal departments to ensure timely scheduling, communication, and service fulfillment. The incumbent will play a key role in representing the hospitals brand and ensuring adherence to service excellence standards.

Qualifications & Experience:

  • Full-time Graduate in any discipline (Healthcare, Hospitality, or Aviation preferred)
  • Minimum 1 year of relevant experience in a customer-facing role, preferably from the hospitality or aviation sector
  • Excellent verbal and written communication skills
  • Proficient in MS Office and basic hospital management systems
  • Willingness to work in rotational shifts including late evenings

Key Responsibilities:

1. Patient Experience & Service Coordination:

  • Execute the Patient Experience Service Delivery Model to ensure high-quality service across all touchpoints
  • Counsel patients and their families regarding service offerings , inclusions, exclusions, and answer all queries effectively
  • Represent the hospital brand and uphold its mission, vision, and values in every interaction

2. Scheduling & Communication:

  • Manage and monitor the scheduling of Hospital @Home appointments ensuring accuracy and timeliness
  • Ensure prompt communication of any appointment changes, cancellations, or delays via SMS, email, or calls with documented reasons
  • Provide accurate information and proper redirection to patients during service inquiries

3. Turnaround Time (TAT) & Escalation Management:

  • Monitor and ensure adherence to defined TATs for registration, billing, query resolution, and other KPIs
  • Maintain and update departmental dashboards and proactively flag delays or process deviations to the Manager
  • Escalate unresolved or complex issues appropriately while ensuring patient satisfaction

4. Billing & Documentation:

  • Verify bills and payment collection at the point of service; highlight discrepancies and share daily reports of incomplete transactions
  • Ensure scanning and uploading of all relevant documents in the EMR/billing system for compliance and audit trail
  • Maintain clear, complete, and accurate service records

5. Quality, Grooming & Protocol Adherence:

  • Ensure grooming, telephonic communication, and etiquette standards are followed as per hospital policy
  • Uphold protocols for handling patients and attendants/visitors with courtesy and professionalism
  • Continuously strive to meet and exceed Net Promoter Score (NPS) and patient satisfaction benchmarks

6. Shift Operations & Coverage:

  • Work across all three shifts to ensure 24/7 coverage and continuity of services for Hospital @Home clients
  • Maintain seamless handovers and communication between shifts to support uninterrupted care delivery

Key Competencies:

  • Service Orientation & Empathy
  • Communication & Interpersonal Skills
  • Attention to Detail & Time Management
  • Problem-Solving and Escalation Handling
  • Digital Literacy & Documentation Accuracy
  • Professionalism and Brand Representation


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Patient Experience Executive - HomeCare Department

Mumbai, Maharashtra Sir H.N. Reliance Foundation Hospital & Research Centre

Posted 16 days ago

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Job Description

full-time

Dear Candidate,

Greetings!

Sir H. N. Reliance Foundation Hospital and Research Centre is a state-of-the-art 345 bed multi-specialty tertiary care hospital, situated in South Mumbai, committed to make world class healthcare accessible to all.

We currently have openings for Patient Experience Executive HomeCare Department , details for the same are given below

Candidates Requirement: -

   Graduate from any field

   2-4 years experience, preferably in hospital / hospitality sector

   Knowledge of SAP & Cash Handling

   Good English & Hindi communication

Job Profile: -

Execute the Patient Experience Service Delivery Model for excellence across the assigned area

Ensure proper scheduling of the Hospital @Home appointments

Monitor and drive TAT of Hospital @Home registration & billing & patient query management as per SLA as well as other department specific dashboard indicators required from time to time by the Manager/Supervisor

Monitor cancelation and ensure prompt information convey to the patient/ family via SMS /Email/ Call with proper reasons within defined turn around time

Ensure proper counselling and directing the patient during Service enquiry and product details. Also ensure accuracy & promptness in patient query handling as well as escalation

Ensure service levels to meet patient / client satisfaction and Net Promoter Scores benchmarks defined from time to time at the Organizational level.

Work in all 3 shifts to attain continuity of services for Hospital @Home clients

Represent the brand in alignment with its mission, vision and value statements.

Review prescription or any other referred service advised and perform assessment of needs and explain applicable services from Hospital @Home. Explain inclusions and exclusions of the services clearly.

Ensure proper checking of bills and payment collection. Share the report of incomplete transactions with line manager on day to day basis at the end of the shift.

Scanning of the documents as required and uploading the same in EMR/bills for audit trail and records completion.

Ensure that standards for handling patient visitors/patient attendants as well as grooming and telephone etiquettes are being implemented as per Hospital norms.

In case, you are interested kindly send your updated profile on , along with the following details:

  • Contact details :
  • Current CTC:
  • Notice period:

You can refer this mail to your friends/colleagues. To know more about our hospital, please visit




Regards,

Human Resources,

Sir H. N. Reliance Foundation Hospital and Research Centre

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