Explore numerous help desk positions, focusing on technical support and customer service roles. These jobs involve troubleshooting technical issues, answering queries, and ensuring customer satisfaction. Opportunities exist for individuals with strong communication skills and a knack for problem-solving. These positions are crucial for maintaining smooth operations and providing essential support to end-users.515 Help Desk jobs in India
Senior Oracle EBS Technical Application Support
Karnataka, Karnataka
Trigent Software Private Limited
Job Viewed
Job Description
Required Skills & Experience:
10+ years of experience in Oracle EBS Application Support, with a focus on
PL/SQL, Oracle Forms, and Reports.
Strong expertise in Oracle EBS R12 modules such as Order Management & Planning
modules
In-depth knowledge of Oracle Database (11g/12c/19c), including performance tuning
and debugging.
Hands-on experience in customizing and developing Oracle Forms, Reports, and
Workflows.
Experience with Oracle APIs, Interfaces, and Concurrent Programs.
Strong troubleshooting skills to resolve application issues efficiently.
Strong Knowledge of Unix/Linux shell scripting
Familiarity with Oracle Applications Framework (OAF), BI Publisher, and Web ADI
is advantageous.
Excellent communication and problem-solving skills with the ability to interact with
business users and technical teams.
Preferred Qualifications:
Oracle EBS R12 Technical Certification is a plus.
Prior experience in managing system upgrades and patching
10+ years of experience in Oracle EBS Application Support, with a focus on
PL/SQL, Oracle Forms, and Reports.
Strong expertise in Oracle EBS R12 modules such as Order Management & Planning
modules
In-depth knowledge of Oracle Database (11g/12c/19c), including performance tuning
and debugging.
Hands-on experience in customizing and developing Oracle Forms, Reports, and
Workflows.
Experience with Oracle APIs, Interfaces, and Concurrent Programs.
Strong troubleshooting skills to resolve application issues efficiently.
Strong Knowledge of Unix/Linux shell scripting
Familiarity with Oracle Applications Framework (OAF), BI Publisher, and Web ADI
is advantageous.
Excellent communication and problem-solving skills with the ability to interact with
business users and technical teams.
Preferred Qualifications:
Oracle EBS R12 Technical Certification is a plus.
Prior experience in managing system upgrades and patching
This advertiser has chosen not to accept applicants from your region.
Job No Longer Available
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Help Desk
Pune, Maharashtra
Sanpurple Inc
Posted today
Job Viewed
Job Description
**Help desk**
**Experience**: 2-3 years in customer service, incl. calling. **Must be fluent in Marathi and Advance Excel.**
**Responsibilities**:
Handle 80-90 calls/day, troubleshoot issues, maintain records, collaborate with teams.
**Requirements**:
- Ability to work in a fast-paced environment.
- **Strong communication specifically Marathi.**:
- **Proficiency with Advance excel is a must have skill.**:
- problem-solving skills.
Location : Magarpatta (Pune)
Pay: ₹18,000.00 - ₹20,000.00 per month
Shift:
- Day shift
Application Question(s):
- Are u proficient in Advance Excel - YES OR NO
**Education**:
- Bachelor's (preferred)
**Experience**:
- Help desk: 2 years (required)
**Language**:
- Marathi (required)
Work Location: In person
**Experience**: 2-3 years in customer service, incl. calling. **Must be fluent in Marathi and Advance Excel.**
**Responsibilities**:
Handle 80-90 calls/day, troubleshoot issues, maintain records, collaborate with teams.
**Requirements**:
- Ability to work in a fast-paced environment.
- **Strong communication specifically Marathi.**:
- **Proficiency with Advance excel is a must have skill.**:
- problem-solving skills.
Location : Magarpatta (Pune)
Pay: ₹18,000.00 - ₹20,000.00 per month
Shift:
- Day shift
Application Question(s):
- Are u proficient in Advance Excel - YES OR NO
**Education**:
- Bachelor's (preferred)
**Experience**:
- Help desk: 2 years (required)
**Language**:
- Marathi (required)
Work Location: In person
This advertiser has chosen not to accept applicants from your region.
0
Help Desk
Ahmedabad, Gujarat
Cercle Complet Private Limited
Posted today
Job Viewed
Job Description
1. Customer Service Focus: Help customers with a positive attitude.
2. Effective Communication: Use clear, simple language.
3. Active Listening: Understand the customer's issue fully.
4. Problem-Solving Skills: Be methodical in finding solutions.
5. Time Management: Resolve issues promptly and efficiently.
6. Patience and Empathy: Stay calm and empathetic with customers.
7. Documentation: Keep detailed records of issues and solutions.
8. Follow-Up: Ensure the issue is fully resolved with a follow-up.
9. Team Collaboration: Work well with other departments for complex issues.
10. Continuous Learning: Keep up with new technologies and tools.
**Job Types**: Full-time, Part-time
Pay: ₹15,000.00 - ₹20,000.00 per month
Work Location: In person
2. Effective Communication: Use clear, simple language.
3. Active Listening: Understand the customer's issue fully.
4. Problem-Solving Skills: Be methodical in finding solutions.
5. Time Management: Resolve issues promptly and efficiently.
6. Patience and Empathy: Stay calm and empathetic with customers.
7. Documentation: Keep detailed records of issues and solutions.
8. Follow-Up: Ensure the issue is fully resolved with a follow-up.
9. Team Collaboration: Work well with other departments for complex issues.
10. Continuous Learning: Keep up with new technologies and tools.
**Job Types**: Full-time, Part-time
Pay: ₹15,000.00 - ₹20,000.00 per month
Work Location: In person
This advertiser has chosen not to accept applicants from your region.
1
Help Desk
Bengaluru, Karnataka
Janitri Innovations Private Limited
Posted today
Job Viewed
Job Description
**Job Title**: Help Desk Executive
**Location**: 27th Main Road, HSR Layout, Bangalore
**Job Summary**:
We are seeking a **Help Desk Executive** to provide first-level IT and administrative support within the organization. The role involves responding to technical queries, maintaining internal tools, and assisting with administrative tasks. You will play a key role in ensuring that the company's IT systems and administrative functions run smoothly, while also providing support to the HR and Admin teams.
**Key Responsibilities**:
- **Technical Support**:
- Provide first-line support for IT hardware and software issues (e.g., computer systems, printers, networks).
- Resolve common technical problems such as password resets, printer setup, network connectivity, etc.
- **Internal Tools Support**:
- Maintain and provide support for internal tools, including the company’s **CRM** and **HR systems**.
- Assist employees with queries regarding internal systems, troubleshooting access, and resolving functionality issues.
- Coordinate with relevant teams to ensure smooth operations of these tools and escalate technical issues if required.
- **HR Department Support**:
- Assist the **HR department** by helping with tasks such as updating **attendance records**, managing employee queries related to time tracking, and leave management systems.
- Support the onboarding process by setting up workstations and granting new employees access to necessary tools and systems.
- **Administrative Support**:
- Assist in maintaining **administrative documentation** and keeping records up-to-date.
- Provide support with managing and maintaining the organization’s **asset records**, including computers, office equipment, and other resources.
- Ensure proper record-keeping for company assets, including tracking, allocation, and updates to inventory lists.
- **System Maintenance**:
- Assist in maintaining IT systems and equipment, including installing software, updating systems, and troubleshooting equipment issues.
- Monitor the health and performance of systems and escalate any potential risks or issues.
- **User Assistance & Training**:
- Help new employees set up workstations, including configuring software and ensuring access to necessary systems.
- Assist users with basic troubleshooting for office equipment such as projectors, teleconferencing systems, and printers.
- **Documentation & Reporting**:
- Maintain detailed logs of all technical issues, troubleshooting steps, and resolutions.
- Create and update knowledge base articles or user guides for common issues.
- Report recurring issues or trends to the IT team for further investigation.
**Skills & Qualifications**:
- Minimum 1-2 years of experience in a help desk, technical support
- Basic networking knowledge (e.g., routers, switches, Wi-Fi troubleshooting).
- Experience with maintaining and supporting internal tools (e.g., CRM, HR systems).
- Strong organizational skills for managing administrative documentation and asset records.
- Excellent communication and interpersonal skills, with the ability to explain technical concepts to non-technical users.
- Experience with help desk or ticketing systems is a plus.
**Preferred Qualifications**:
- Certification in IT support or customer service (e.g., CompTIA A+, ITIL) is an advantage.
- Familiarity with remote support tools and techniques.
Pay: ₹20,000.00 per month
Shift:
- Day shift
Work Days:
- Monday to Friday
**Education**:
- Diploma (required)
**Experience**:
- total work: 1 year (required)
**Language**:
- Kannada (required)
Work Location: In person
Expected Start Date: 23/12/2024
**Location**: 27th Main Road, HSR Layout, Bangalore
**Job Summary**:
We are seeking a **Help Desk Executive** to provide first-level IT and administrative support within the organization. The role involves responding to technical queries, maintaining internal tools, and assisting with administrative tasks. You will play a key role in ensuring that the company's IT systems and administrative functions run smoothly, while also providing support to the HR and Admin teams.
**Key Responsibilities**:
- **Technical Support**:
- Provide first-line support for IT hardware and software issues (e.g., computer systems, printers, networks).
- Resolve common technical problems such as password resets, printer setup, network connectivity, etc.
- **Internal Tools Support**:
- Maintain and provide support for internal tools, including the company’s **CRM** and **HR systems**.
- Assist employees with queries regarding internal systems, troubleshooting access, and resolving functionality issues.
- Coordinate with relevant teams to ensure smooth operations of these tools and escalate technical issues if required.
- **HR Department Support**:
- Assist the **HR department** by helping with tasks such as updating **attendance records**, managing employee queries related to time tracking, and leave management systems.
- Support the onboarding process by setting up workstations and granting new employees access to necessary tools and systems.
- **Administrative Support**:
- Assist in maintaining **administrative documentation** and keeping records up-to-date.
- Provide support with managing and maintaining the organization’s **asset records**, including computers, office equipment, and other resources.
- Ensure proper record-keeping for company assets, including tracking, allocation, and updates to inventory lists.
- **System Maintenance**:
- Assist in maintaining IT systems and equipment, including installing software, updating systems, and troubleshooting equipment issues.
- Monitor the health and performance of systems and escalate any potential risks or issues.
- **User Assistance & Training**:
- Help new employees set up workstations, including configuring software and ensuring access to necessary systems.
- Assist users with basic troubleshooting for office equipment such as projectors, teleconferencing systems, and printers.
- **Documentation & Reporting**:
- Maintain detailed logs of all technical issues, troubleshooting steps, and resolutions.
- Create and update knowledge base articles or user guides for common issues.
- Report recurring issues or trends to the IT team for further investigation.
**Skills & Qualifications**:
- Minimum 1-2 years of experience in a help desk, technical support
- Basic networking knowledge (e.g., routers, switches, Wi-Fi troubleshooting).
- Experience with maintaining and supporting internal tools (e.g., CRM, HR systems).
- Strong organizational skills for managing administrative documentation and asset records.
- Excellent communication and interpersonal skills, with the ability to explain technical concepts to non-technical users.
- Experience with help desk or ticketing systems is a plus.
**Preferred Qualifications**:
- Certification in IT support or customer service (e.g., CompTIA A+, ITIL) is an advantage.
- Familiarity with remote support tools and techniques.
Pay: ₹20,000.00 per month
Shift:
- Day shift
Work Days:
- Monday to Friday
**Education**:
- Diploma (required)
**Experience**:
- total work: 1 year (required)
**Language**:
- Kannada (required)
Work Location: In person
Expected Start Date: 23/12/2024
This advertiser has chosen not to accept applicants from your region.
2
IT Help Desk /Technical Help Desk
Bhopal, Madhya Pradesh
Qtek Systems
Posted today
Job Viewed
Job Description
Description
:
Eligibility:
This advertiser has chosen not to accept applicants from your region.
3
IT Help Desk /Technical Help Desk
Qtek Systems
Posted today
Job Viewed
Job Description
Description
:
Eligibility:
This advertiser has chosen not to accept applicants from your region.
4
Help Desk Representative
Mumbai, Maharashtra
NCR Atleos
Posted today
Job Viewed
Job Description
**About NCR Atleos**
NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe.
TITLE **: Help Desk Representative (II)**
GRADE **: 7**
**Position Summary & Key Areas of Responsibility**
+ Position requires the ability to act as single point of contact for NCR Atleos Financial customers with Incident Management Services
+ 7x24 monitoring of customer's ATM/ABM network across Canada, which includes six different time zones
+ Accountable for continuously receiving and handling high volumes of customer calls
+ Responsible for service requests from customers and resolution of problems; Generate daily and weekly incident reports; Review incident history to determine recurring faults
+ Determine alert priority based on documented processes and guidelines
+ Use tools to remotely access customer equipment to diagnose and resolve customer problems
+ Document, verify and make appropriate corrections to the incident record and customer profile; Updates work orders and provides status information
+ Escalate customer problems both internally and externally, as required and according to defined escalation paths
+ Acquire and maintain current knowledge of relevant product offerings and support policies
+ Participate in special projects as assigned to continuously improve processes, tools, systems and organization
+ Enhance and develop quality support methods and communication skills through coaching, feedback, and other developmental approaches
+ Work with Support Specialists to coordinate and quickly resolve customer issues; provide regular updates to customers as efforts for resolution progress
+ Contribute as a team member; participate in objective setting, performance management, reward and recognition programs
+ Requires rotation in work hours involving weekends and holidays
**Basic Qualifications**
+ Bachelor's degree
+ Bilingual (English/French)
+ The candidate will have an aptitude for providing positive customer service and good communication skills (written & spoken)
+ Knowledge of Automated Banking Machines (ATM/ABM)
+ Keyboard proficiency and understanding of Windows-based applications/tools
**Preferred Qualifications**
+ Previous experience in a Customer Support and/or Helpdesk environment
+ 1+ years of related experience
+ Self-driven and results oriented; Ability to work under pressure within flexible working hours
+ Communication skills: Ability to effectively communicate with customers while protecting the company's position, ability to gather, organize and present information in a focused and concise manner, ability to listen and foster open communication
Offers of employment are conditional upon passage of screening criteria applicable to the job.
**EEO Statement**
NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law.
**Statement to Third Party Agencies**
To ALL recruitment agencies: NCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Atleos employees, or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes.
NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe.
TITLE **: Help Desk Representative (II)**
GRADE **: 7**
**Position Summary & Key Areas of Responsibility**
+ Position requires the ability to act as single point of contact for NCR Atleos Financial customers with Incident Management Services
+ 7x24 monitoring of customer's ATM/ABM network across Canada, which includes six different time zones
+ Accountable for continuously receiving and handling high volumes of customer calls
+ Responsible for service requests from customers and resolution of problems; Generate daily and weekly incident reports; Review incident history to determine recurring faults
+ Determine alert priority based on documented processes and guidelines
+ Use tools to remotely access customer equipment to diagnose and resolve customer problems
+ Document, verify and make appropriate corrections to the incident record and customer profile; Updates work orders and provides status information
+ Escalate customer problems both internally and externally, as required and according to defined escalation paths
+ Acquire and maintain current knowledge of relevant product offerings and support policies
+ Participate in special projects as assigned to continuously improve processes, tools, systems and organization
+ Enhance and develop quality support methods and communication skills through coaching, feedback, and other developmental approaches
+ Work with Support Specialists to coordinate and quickly resolve customer issues; provide regular updates to customers as efforts for resolution progress
+ Contribute as a team member; participate in objective setting, performance management, reward and recognition programs
+ Requires rotation in work hours involving weekends and holidays
**Basic Qualifications**
+ Bachelor's degree
+ Bilingual (English/French)
+ The candidate will have an aptitude for providing positive customer service and good communication skills (written & spoken)
+ Knowledge of Automated Banking Machines (ATM/ABM)
+ Keyboard proficiency and understanding of Windows-based applications/tools
**Preferred Qualifications**
+ Previous experience in a Customer Support and/or Helpdesk environment
+ 1+ years of related experience
+ Self-driven and results oriented; Ability to work under pressure within flexible working hours
+ Communication skills: Ability to effectively communicate with customers while protecting the company's position, ability to gather, organize and present information in a focused and concise manner, ability to listen and foster open communication
Offers of employment are conditional upon passage of screening criteria applicable to the job.
**EEO Statement**
NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law.
**Statement to Third Party Agencies**
To ALL recruitment agencies: NCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Atleos employees, or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes.
This advertiser has chosen not to accept applicants from your region.
5
EXECUTIVE - HELP DESK
EFS Facilities Services India Pvt. Ltd.
Posted today
Job Viewed
Job Description
This advertiser has chosen not to accept applicants from your region.
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6
Help Desk Analyst
Guwahati, Assam
Jio
Posted today
Job Viewed
Job Description
Company Overview
Jio is at the forefront of India's telecom revolution, serving over 400 million customers with an expansive portfolio of digital apps and services. As a leader in providing B2C and B2B solutions, Jio offers comprehensive 5G solutions and cloud-native platforms. With headquarters in Navi Mumbai and a workforce exceeding 10,001 employees, Jio continues to drive growth and innovation in the Media & Telecommunications industry.
Job Overview
Jio is seeking a Mid-Level Service Desk Engineer to join our team in Guwahati. The Service Desk Engineer will serve as the primary point of contact for users facing IT issues, providing 24/7 support. This role involves diagnosing and resolving technical problems, delivering prompt customer assistance, and ensuring adherence to service quality standards. The engineer will utilize various tools to manage tickets, document resolutions, and consistently strive to maintain high user satisfaction.
Key Skills & Competencies
Open to work in 24*7 shift environment.
- Receive, log, categorize and manage technical requests from the users via telephone, email, or a helpdesk system.
- Monitoring alerts - Performance, health, and security of computing systems, networks, and services to ensure they operate efficiently and securely (Performance Monitoring, Health and Availability Monitoring, Security Monitoring, Network Monitoring, Application Monitoring, Log Analysis, Alerting and Notification).
- Provide first-level resolutions to customer issue and promptly escalate unresolved queries to the next level of support.
- Take ownership of severity incidents and service requests ensuring response time, resolution, coordination, and resolution with the appropriate business teams.
- Manage and log all service requests (SR) from users via various channels (phone, email, portal). Categorize and prioritize service requests based on predefined criteria as per defined SLAs.
- Provide first-line investigation and diagnosis. Resolve those issues upon first contact when possible or escalate to higher-level support when necessary.
- Ensuring all faults are progressed & cleared within SLA as per defined targets and CSAT.
- Monitor the performance of IT services and contribute to reports on service desk performance and user satisfaction.
- Identify recurring problems and contribute to their resolution. Suggest improvements to the service desk process.
Key Skills and Competencies
Familiar with working on Windows, Linux, Networking & Cloud technologies.
Good command in Microsoft Excel and PowerPoint for reporting and presentations.
Excellent English communication and customer handling skills.
Proficiency in IT Service Management tools.
Knowledge of ITIL practices and methodologies.
This advertiser has chosen not to accept applicants from your region.
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