167 Human Resources jobs in Agra

Job Title: HR InternCompany: ZafifyLocation: RemoteWorking Days: Monday to SaturdayTimings: 10:00 AM to 6:00 PMAbout the RoleWe’re looking for a proactive HR Intern to support our recruitment and HR operations. This internship offers hands-on exposure to real-time HR practices in a dynamic and fast-paced environment.CompensationThis is a completely unpaid internship for the full 3-month duration. Exceptional performers may be considered for a paid role after successful completion.Key ResponsibilitiesAssist in scheduling and conducting interviewsSupport recruitment activities (sourcing, screening, maintaining candidate database)Build and maintain relationships with candidatesContribute to day-to-day HR operationsWhat We’re Looking ForGood communication and interpersonal skillsEagerness to learn and grow in the HR fieldProactive attitude and ability to work independentlyWhat You’ll GainPractical HR experience in a growing organizationOpportunity to develop recruitment and talent management skillsStrong potential for a full-time opportunity after the internshipHow to ApplySend your resume to with the subject line: “Application for HR Intern”Kick-start your HR journey with Zafify!

Job Description: Automotive Customer Service RepresentativeLocation: Remote (North American Hours)Desired Skills and Experience:Education: Bachelor's degree in EngineeringRequired Experience: 1+ year experience in Automobile Spare Parts / Automobile E-commerce (preferred)Key Duties and Responsibilities:Manage daily customer requests through a shared mailbox and provide member support across multiple channels.Ensure customer satisfaction by addressing complaints and inquiries promptly.Conduct product sales and process returns and related requests.Identify and assess customers' needs to achieve satisfaction.Handle customer complaints, provide appropriate solutions and alternatives within time limits, and follow up to ensure resolution.Maintain records of customer interactions, comments, and complaints.Provide feedback to management regarding customer issues, concerns, and emerging trends.Adhere to communication procedures, guidelines, and policies.Collaborate with a team of Customer Service Representatives and other departments to find appropriate solutions to problems.Develop and document knowledge into useful content.Continuously enhance knowledge of products and services.Achieve or surpass performance targets.Participate in training and development programs to enhance customer service skills and knowledge.Requirements and Skills:Demonstrated experience in customer service.Automotive repair, parts, and component knowledge (required).Technical or engineering experience.Proficiency in English.Strong analytical and problem-solving abilities to diagnose problems and propose effective solutions.Ability to multitask, prioritize tasks, and manage time efficiently.Maintain a positive, empathetic, and professional demeanor with customers.Customer-centered approach with adaptability to various customer personalities.Teamwork skills for working with team members and other departments.Ability to work remotely in shifts aligned with market operational hours.Digital literacy.Willingness to achieve goals and pursue self-improvement.Capability to perform effectively under pressure.Ability to work North American working hours.Join Newparts, Inc., an innovative automotive e-commerce retailer, and help us provide outstanding customer service. Apply today to be part of our remote team!

Job Summary:We are seeking a dynamic and experienced Human Resources (HR) Manager to oversee all aspects of our HR operations. The HR Manager will be responsible for developing and implementing HR strategies and initiatives aligned with the overall business objectives. This role involves managing recruitment, employee relations, performance management, compliance, and fostering a positive workplace culture.Key Responsibilities:Oversee day-to-day HR operations including recruitment, onboarding, payroll, compliance, and benefits.Develop and implement HR policies and procedures in compliance with labor laws and organizational goals.Manage the full recruitment cycle including job postings, interviews, hiring, and onboarding.Support current and future business needs through the development, engagement, motivation, and retention of staff.Bridge management and employee relations by addressing demands, grievances, or other issues.Manage performance review processes and work with department heads on performance improvement plans.Organize training and development initiatives to support employee growth.Ensure legal compliance by monitoring and implementing applicable HR federal and state requirements.Maintain HR records and reports in compliance with audit and data privacy standards.Promote a positive and inclusive workplace culture.Required Qualifications:Bachelor’s degree in Human Resources, Business Administration, or related field.Strong knowledge of labor laws and HR best practices.Excellent interpersonal, negotiation, and conflict-resolution skills.Proficiency in HRIS systems and Microsoft Office Suite.Strong organizational and time management skills.Preferred Qualifications:Master’s degree in HR or a related field.HR certifications such as SHRM-CP, SHRM-SCP, PHR, or SPHR.Experience in a fast-paced or startup environment.Familiarity with payroll systems and employee engagement tools.

Job Title: Sr HR ManagerLocation: NoidaEmployment Type: Full-timeExperience Level: 11-15 years of relevant experienceJob Summary: We are looking for an experienced Senior HR Manager to drive HR operations, automation, organization restructuring, compliance and payroll. This role involves managing the employee lifecycle from onboarding to exit, addressing grievances, supporting performance management, and fostering a diverse and inclusive workplace. The ideal candidate will collaborate with leadership to deliver strategic HR solutions, ensure compliance with labor laws, and develop talent-focused programs to enhance engagement, retention, and growth. 1. Assigned Business Specific Activities:Be a strategic and operational partner to the leadership team.Ensure operational excellence towards HR ops focusing on the employee life cycle from onboarding to exit.Foster a diverse, open, transparent culture.Responsible to manage employee grievances and violations including disciplinary actions whenever required.Execute the end-to-end performance management process in collaboration with Managers, leadership & C&B Team.Manage stakeholder expectations and ensure regular connects.Manage processes associated with career development- goal setting, internal job rotation, performance enhancement program.Monthly reporting of HR dashboards and any adhoc business requirements of HR Metrics.Responsible for driving the employee engagement survey action.Assisting HR leader in various requirements. 2. HR Center of ExcellenceCurate customized solutions and programs aligned to business and HR objectives.Curate programs focusing on Talent Engagement, retention and development.Guide team and managers issues related to compliance, performance, behavior of the employees and provide support to HODs and Managers.Drive initiatives focused on diversity & inclusion at organization level. 3. Initiatives: Participate in company-wide initiatives- Employer branding, Employee Rewards, Events, and Engagement Initiatives.Support HR Head to drive the department-level strategic meetings.Manage the budget allocated for employee engagement, rewards and recognition related activities. 4. Compliance:Maintain and enforce compliance with local, state, and central labor laws.Oversee statutory compliance requirements such as PF, ESI, gratuity, and other regulatory obligations, conducting regular audits to ensure adherence.Develop and update HR policies and procedures, ensuring they align with best practices and regulatory requirements. Qualification:Regular MBA/Executive MBA in HR from a reputed university with a proven experience.11 to 15 years of progressive HR experience, with a focus on HR initiatives at a senior level.Proven experience in managing a team of minimum 2 members is mandatory.Strong knowledge of labor laws, payroll compliance, and HR best practices is essential.Exceptional communication, leadership, and interpersonal skills.Essential to have proficiency in HR Automation, AI Enabled tools, Payroll System, strategic initiative and MS Office Suite.

Job Title: Customer Service Representative (US Clients)Location: Remote, INDIATimings: 6:30 pm to 3:30 am IST (US Shift)Job OverviewWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. In this role, you will be the first point of contact for our US-based clients, providing exceptional support and ensuring a positive customer experience. You will handle inquiries, resolve issues, and maintain strong client relationships through professionalism, empathy, and clear communication.Key ResponsibilitiesServe as the primary contact for US clients via phone, email, and chat.Respond promptly to inquiries and provide accurate information about products, services, and policies.Resolve customer complaints efficiently while ensuring a positive customer experience.Maintain detailed records of client interactions, transactions, and feedback.Escalate complex issues to the appropriate department while ensuring timely resolution.Build and maintain strong relationships with clients by understanding their needs.Meet performance metrics related to response time, customer satisfaction, and issue resolution.Stay updated with company products, services, and industry knowledge to assist clients effectively.QualificationsBachelor’s degree or equivalent experience preferred.1–3 years of experience in customer service (experience with US clients preferred).Excellent verbal and written communication skills in English.Strong problem-solving abilities and attention to detail.Proficiency with CRM systems, ticketing tools, and MS Office/Google Workspace.Ability to work in a fast-paced environment and manage multiple tasks.Flexibility to work in US time zones.Preferred SkillsPrior experience in BPO, IT, Saa S, or US-based client support roles.Knowledge of customer success practices and client retention strategies.