125 Insurance jobs in Delhi

Company Description

We suggest you enter details here.

Role Description

This is a full-time on-site role for a Call Center Customer Service Representative located in South Delhi, India. The Call Center Customer Service Representative will be responsible for handling inbound and outbound calls, addressing customer inquiries, resolving issues, and ensuring customer satisfaction. Daily tasks include answering customer queries, providing product and service information, troubleshooting problems, maintaining customer records, and escalating complex cases to relevant departments.

Qualifications

• Proficiency in Customer Service, Customer Support, and ensuring Customer Satisfaction
• Experience in handling Customer Experience and interacting with Customer Service Representatives
• Strong communication and interpersonal skills
• Ability to work in a fast-paced environment
• Problem-solving and conflict resolution skills
• High school diploma or equivalent; a Bachelor's degree is a plus
• Experience in the healthcare industry is advantageous

The Insurance Partner Manager, Global Shared Services (GSS) is a DVP role reporting to GSS Governance and Transformation Lead and supporting the team based out of India for all matters related to governance, talent management and strategy aligned to various Liberty Mutual Insurance(LMI) Insurance (Finance and Underwriting) engagements spread across geographies. The team oversees the execution of the overall Enterprise wide outsourcing workstream and serves as a single point of contact for Home office and Regions.

Ideal candidates should:

10+ years of work experience in Insurance / Reinsurance Operations, Governance, Transition and BPO management role in the P&C domain, spread across various departments in the Insurance value chain like Underwriting and Finance (SME in at least one of the areas)

Higher education in P&C Insurance (i.e., MBA, ACII, CPCU or FIII) is preferred.

Have considerable experience in working in an offshore-onshore environment, with multiple stakeholders spread across geographies.

Have organizational and multi-tasking skills with strong stakeholder management (CXO level) & cross-functional influencing skills.

Be able to work independently and in a team environment while balancing creative problem-solving with concrete business needs.

Have a strategic and tactical business judgment and maintain a sense of urgency to execute quickly and efficiently.

Be self-motivated, takes initiative and has the ability to effectively organize, multi-task and prioritize a wide array of initiatives.

Be a creative problem-solver who is naturally curious.

Have aptitude for innovation, high integrity, and ethics.

Be flexible to work across time zones to support global teams as necessary.

Be open to travel across international locations to support business requirements as necessary.

The ideal candidate will also have a deep understanding of Liberty’s culture & business operations to drive consistent expectations and the highest quality delivery standards from strategic partners to support business and functional transformation programs in an onshore/offshore environment.

This role shall entail working closely with the Internal Stakeholders and the Strategic Vendor Partner(s).

Responsibilities include but are not limited to:

1. Governance Governance Framework - Maintaining a strong governance framework including MBRs, QBRs and Townhalls. This is to facilitate performance management, feedback mechanism and effective communication between LM stakeholders and their offshore teams.
2. Performance Management - Ensure robust tracking of progress including performance monitoring of the offshore delivery and building action plans around deficiencies.
3. Liaising with internal stakeholders and strategic vendor partner(s) eventually leading to fostering of closer working relationships
4. Internal Audit – Ensure correct invoicing, transformation benefits delivered, and operational efficiencies and quality delivered by the vendors in line with the MSA/SOW (contractual agreements)

1. Talent Management Managing Development Program (DP): Design and help run a training engine to cater to different kinds of skillsets spread across P&C domains.
2. Staffing and Hiring needs - Help offshore team staff for ongoing requirements and backfill for positions as and when team members leave
3. People and Engagement - Rewards and recognition framework (R&R activities & joint calendar)

1. Strategy and Transition Management Support business identification/opportunities in the global markets related to outsourcing, feasibility analysis and set-up.
2. Proactively find out bottlenecks in account and delivery management and effectively communicating them to stakeholders. The incumbent would also be expected to lend a hand as and when required to help offshore team tide over challenges.
3. Support offshore transitions and project management. Provide consultancy to offshore/onshore managers to drive successful transitions and offshoring benefits.

Qualifications:

Master’s in business administration fom Top Tier Institute. Higher education in P&C Insurance (i.e., MBA, ACII, CPCU or FIII) is preferred.

• 10+ years of relevant work experience in Insurance Industry (preferably P&C). Experience in end-to-end offshore Insurance / Reinsurance F&A, Finance Operations and Underwriting life cycle management.
• Preference of female candidate
• 5+ years of experience in people, project, transformation, governance and program management
• Strong MS Office Skills - Story Boarding using MS PowerPoint
• Hands on experience in tools such as Advance Excel, SQL, R, Python and Visualization Platforms such as Power BI would be an added advantage.
• History of excellence in academics and personal achievements
• Proven experience in working with / managing cross-functional teams.
• Excellent organizational, analytical and time management skills
• Excellent interpersonal, communication, presentation, negotiation skills with strong influencing and persuasive talents

Benefits:

We value your hard work, integrity and commitment to positive change. In return for your service, it’s our privilege to offer you benefits and rewards that support your life and well-being. To learn more about our benefit offerings please speak to our Local Talent Advisor.

Other Local Benefits*

Group Mediclaim Insurance cover: Hospitalization expenses shall be covered for Self, Parents (in-laws for female employees only), Spouse and up to 2 dependent children on a family floater basis.

Group Life Insurance cover: In the unfortunate event of death on account of an accident or natural causes, an employee's nominee shall be eligible for an insurance cover equivalent to 3 times that of your TEC.

Group Personal Accident Insurance cover: The policy covers an employee in the event of bodily injury due to an accident. The policy also covers temporary disability and permanent disability due to an accident.

Flexi-pay components: LVI offers an option to choose from Flexi-pay components. Amounts opted under the Flexi-pay will be a part of your TEC and will be adjusted from your Consolidated allowance.

Gratuity: Shall be payable in accordance to the Payment of Gratuity Act 1972

The above benefits are subject to management review. The company reserves the right to append / delete any of the clauses / provisions mentioned above as it may deem appropriate from time to time.

Overview:

At Liberty Mutual, we give motivated, accomplished professionals the opportunity to help us redefine what insurance means; to work for a global leader with a deep sense of humanity and a focus on improving and protecting everyday lives. We create an inspired, collaborative environment, where people can take ownership of their work; push breakthrough ideas; and feel confident that their contributions will be valued, and their growth championed.

We’re dedicated to doing the right thing for our employees, because we know that their fulfilment and success leads us to great places. Life. Happiness. Innovation. Impact. Advancement. Whatever their pursuit, talented people find their path at Liberty Mutual.

Primary Location: Hybrid model - Noida (Delhi NCR)

Travel : Global 5-10%

Schedule: Full-time

Salary: Industry Leading

Education Level: Master’s in business administration fom Top Tier Institute. Higher education in P&C Insurance (i.e., MBA, ACII, CPCU or FIII) is preferred.

Claims Executive

Job Description:

Key Responsibilities:

• Receive and review claim submissions from distributors, retailers, and sales staff.

• Validate claims against schemes, offers, and company policies.

• Ensure all supporting documents (invoices, credit notes, approvals) are accurate and complete.

• Process approved claims in the system within defined turnaround times (TATs).

• Coordinate with sales, finance, and commercial teams for claim clarifications or approvals.

• Communicate claim status updates to stakeholders (approve/reject/query).

• Maintain proper documentation and records for audit and compliance purposes.

• Highlight discrepancies or frequent claim issues and suggest process improvements.

• Support periodic claim reconciliations and generate related MIS reports.

• Assist in automation initiatives for claim processing and tracking.

Key Skills Required:

Required Skills:

• 2 - 3 years of experience in trade claim processing, sales operations, or finance support.

• Familiarity with general trade operations, distributor/retailer ecosystem, and trade schemes.

• Good knowledge of Advance Excel, PowerPoint & ERP etc. preferred.

• Strong attention to detail and numerical accuracy.

• Good communication and coordination skills.

• Ability to manage multiple claims and meet deadlines

Location:

Delhi

We are looking for a Non EB insurance manager for an Insurance Broking firm based in Delhi.

Job Role:

∙Overseeing underwriting & placements for assigned corporates.

To prepare RFQ and arrange the same from various insurance companies.

Placement of policy and after placement servicing including looking after claims Addition and deletion of employees in non EB Policies.

Preparing various reports required by the government Scrutinising claims

To service various corporates for claims and enrolment.

Coordinate agenda and prepared high-level notes and actions for team members

Manage all customer interactions, handling clients courteously to enhance satisfaction

Skill & other Requirements:

Education – Graduate/Post graduate in any stream

Additional qualifications in Insurance stream would be preferable

Sound product knowledge across all products – Property, Fire, Engineering

Ability to work independently and comfortable in engaging with CXOs of corporates

Self-driven, enthusiastic person with hunger to make it big.

CTC Offered upto 10 LPA

• Analyze and evaluate complex commercial insurance applications, including property, casualty, and specialty lines.
• Assess risks associated with potential policyholders by reviewing financial statements, loss history, operational procedures, and industry-specific hazards.
• Determine appropriate coverage terms, conditions, limits, and pricing to ensure profitability and competitiveness.
• Develop and maintain strong relationships with brokers and agents, acting as a primary point of contact for underwriting inquiries.
• Interpret and apply company underwriting guidelines, regulatory requirements, and market best practices.
• Make independent and informed decisions on risk acceptance, rejection, or referral.
• Collaborate with claims, actuarial, and legal departments on complex cases and policy issues.
• Monitor assigned book of business for profitability, identify trends, and recommend corrective actions.
• Stay current with changes in the insurance market, regulatory environment, and emerging risks.
• Provide guidance and mentorship to junior underwriters and support staff.
• Utilize underwriting systems and tools to process applications, manage policies, and document decisions.
• Actively participate in virtual team meetings and contribute to a collaborative remote work environment.

• Bachelor's degree in Business, Finance, Economics, or a related field.
• Minimum of 6 years of experience in insurance underwriting, with a significant focus on Commercial Lines.
• Proven ability to underwrite a variety of commercial risks accurately and efficiently.
• In-depth knowledge of commercial insurance products, policy wordings, and regulatory frameworks.
• Strong analytical, critical thinking, and problem-solving skills.
• Excellent decision-making capabilities and risk assessment abilities.
• Proficiency in underwriting software and Microsoft Office Suite.
• Strong written and verbal communication skills, essential for remote collaboration with brokers and internal teams.
• Ability to work independently, manage time effectively, and meet deadlines in a remote setting.
• Relevant professional designations (e.g., CPCU, AU) are highly preferred.

• Analyzing insurance proposals for various general insurance lines (e.g., property, casualty, auto) to assess risks and potential exposures.
• Determining the eligibility of applicants and setting accurate premium rates based on risk factors and market conditions.
• Developing and implementing underwriting guidelines and procedures to ensure consistency and compliance.
• Working closely with insurance agents and brokers to gather necessary information and provide guidance on underwriting requirements.
• Reviewing and approving or rejecting insurance applications based on established underwriting criteria.
• Monitoring the performance of the underwriting portfolio and identifying trends or potential issues.
• Staying informed about industry developments, regulatory changes, and new product offerings.
• Providing training and mentorship to junior underwriters.
• Collaborating with claims and actuarial departments to refine underwriting strategies.

• Investigate insurance claims by gathering information, interviewing claimants and witnesses, and reviewing policy details.
• Analyze policy coverage and assess liability and damages for all types of claims.
• Negotiate settlements with claimants and legal representatives to resolve claims in a timely and cost-effective manner.
• Prepare detailed claim reports, documentation, and recommendations for claim resolution.
• Ensure compliance with all state and federal regulations governing insurance claims handling.
• Maintain accurate and up-to-date claim files in the company's claims management system.
• Communicate effectively with policyholders, agents, legal counsel, and other stakeholders throughout the claims process.
• Identify potential fraud and escalate suspicious claims for further investigation.
• Stay current with industry trends, legal developments, and best practices in claims adjusting.

• Bachelor's degree in Business Administration, Finance, or a related field.
• Minimum of 5 years of experience in insurance claims adjusting, with a strong understanding of various insurance lines (e.g., auto, property, liability).
• Relevant insurance licenses and certifications are highly desirable.
• Exceptional analytical, investigative, and problem-solving skills.
• Excellent negotiation and communication abilities, both written and verbal.
• Proficiency in claims management software and Microsoft Office Suite.
• Ability to work independently and manage a caseload effectively in a remote setting.
• Strong ethical compass and commitment to fair claims handling.
• Proven ability to manage time efficiently and meet deadlines.

• Investigate, evaluate, and settle complex property insurance claims.
• Conduct thorough on-site inspections and assess property damage.
• Interpret insurance policies and determine coverage for claims.
• Negotiate settlements with policyholders and their representatives.
• Prepare detailed reports on claim investigations, findings, and recommendations.
• Identify and investigate potential insurance fraud.
• Maintain accurate and up-to-date claim files.
• Collaborate with internal and external stakeholders, including legal counsel and contractors.
• Mentor and guide junior claims adjusters.
• Ensure compliance with regulatory requirements and company policies.

• Bachelor's degree in a relevant field (e.g., Business, Finance, Engineering).
• Professional certifications in claims adjusting are highly desirable.
• Minimum of 7 years of experience in property insurance claims adjusting.
• In-depth knowledge of property construction, building materials, and damage assessment techniques.
• Strong understanding of insurance policy language and claims handling procedures.
• Excellent negotiation, communication, and interpersonal skills.
• Proven analytical and problem-solving abilities.
• Ability to manage a caseload effectively and meet deadlines.
• Proficiency in claims management software and Microsoft Office Suite.