108 Itsm jobs in India

**Req ID:**
NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.
We are currently seeking a Helpdesk Associate - ITSM to join our team in Bangalore, Karnātaka (IN-KA), India (IN).
+ Coordination with customers and other stakeholders to obtain required information and facilitate request for change processing
+ Data collection and analysis
+ Adherence to standardized documentation requirements and procedures
+ Manages change requests, ensuring changes follow defined process and comply with requirements
+ Assists in the review of schedule of changes to identify time, conflicts, and risks associated with requested change
+ Assists in the monitoring, review, and approval of change requests to ensure they meet the established completion criteria and processes
+ Maintain change log, change schedule, history, and documentation for network changes utilizing authorized tracking and documentation tools
+ Represents the changes in CAB meetings to get the changes approved
+ Work in a fast-paced environment with ability to turn items around in a quick manner
+ Perform, oversee, and maintain a high volume of change tickets and their status on a daily basis
+ Liaise with all necessary parties to coordinate change approvals
+ Maintains procedures, policies and other documentation relating to Change Management, making use of the knowledgebase module within ServiceNow.
+ Ensures defined change management processes are adhered to and where appropriate implements options to address non-conformance
+ Produce reports related to Change Requests on a daily basis
**Requirement:**
+ Must have a minimum of 2 years of professional experience
+ Experience in ITSM tool, Service Now experience would be a plus
+ Excellent communication skills
+ Basic understanding of networks and devices
+ Bachelor's degree or equivalent experience
+ ITIL Foundation Certification would be a plus
+ Ability to understand and adhere to policies, processes, and procedures
+ Demonstrated self-starter with ability to independently resolve problems
+ Ability to maintain a professional and courteous manner in difficult situations
+ Ability to maintain high quality work to manage multiple critical projects
+ Ability to perform and participate in a team oriented environment
+ Ability to communicate effectively with a diverse group of users, both oral and written
+ Excellent customer service skills and demeanor
+ Flexible to work in 24/7 environment
**About NTT DATA**
NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.com ( possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client's needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, .
**_NTT DATA endeavors to make_** **_ **_accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at_** **_ **_._** **_This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here ( . If you'd like more information on your EEO rights under the law, please click here ( . For Pay Transparency information, please click here ( ._**

**Req ID:**
NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.
We are currently seeking a Helpdesk Associate - ITSM to join our team in Bangalore, Karnātaka (IN-KA), India (IN).
+ Coordination with customers and other stakeholders to obtain required information and facilitate request for change processing
+ Data collection and analysis
+ Adherence to standardized documentation requirements and procedures
+ Manages change requests, ensuring changes follow defined process and comply with requirements
+ Assists in the review of schedule of changes to identify time, conflicts, and risks associated with requested change
+ Assists in the monitoring, review, and approval of change requests to ensure they meet the established completion criteria and processes
+ Maintain change log, change schedule, history, and documentation for network changes utilizing authorized tracking and documentation tools
+ Represents the changes in CAB meetings to get the changes approved
+ Work in a fast-paced environment with ability to turn items around in a quick manner
+ Perform, oversee, and maintain a high volume of change tickets and their status on a daily basis
+ Liaise with all necessary parties to coordinate change approvals
+ Maintains procedures, policies and other documentation relating to Change Management, making use of the knowledgebase module within ServiceNow.
+ Ensures defined change management processes are adhered to and where appropriate implements options to address non-conformance
+ Produce reports related to Change Requests on a daily basis
**Requirement:**
+ Must have a minimum of 2 years of professional experience
+ Experience in ITSM tool, Service Now experience would be a plus
+ Excellent communication skills
+ Basic understanding of networks and devices
+ Bachelor's degree or equivalent experience
+ ITIL Foundation Certification would be a plus
+ Ability to understand and adhere to policies, processes, and procedures
+ Demonstrated self-starter with ability to independently resolve problems
+ Ability to maintain a professional and courteous manner in difficult situations
+ Ability to maintain high quality work to manage multiple critical projects
+ Ability to perform and participate in a team oriented environment
+ Ability to communicate effectively with a diverse group of users, both oral and written
+ Excellent customer service skills and demeanor
+ Flexible to work in 24/7 environment
**About NTT DATA**
NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.com ( possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client's needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, .
**_NTT DATA endeavors to make_** **_ **_accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at_** **_ **_._** **_This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here ( . If you'd like more information on your EEO rights under the law, please click here ( . For Pay Transparency information, please click here ( ._**

Location: Chennai/Hyderabad/Pune/Bengaluru

Roles & Responsibilities

• Minimum 4 years in ServiceNow Development
• Minimum 2 years working as developer or lead in ITSM module development
• Good to know ServiceNow Integration, Service portal, CMDB
• Should know ServiceNow Core concepts, client and server-side concepts
• ServiceNow CAD or CSA certified
• Good in communication
• Must have Knowledge in ServiceNow ITIL module
• Must know ServiceNow platform fundamentals like instance cloning, upgrade, transactions, plugins etc.
• Fine to work during US overlapping hours, (12PM IST to 10PM IST)

TCS has been a great pioneer in feeding the fire of young techies like you. We are a global leader in the technology arena and there’s nothing that can stop us from growing together.

What we are looking for

Role: Servicenow ITSM

Experience Range: 4 – 10 Years

Location: Chennai/ Hyderabad / Delhi / Bangalore

Must Have:

• Hands on experience on Inbound actions client scripts, UI Policies, Business rules, UI actions, Import sets, Transform Maps, Notifications, script Includes
• Hands on Experience on flow designer or Workflows
• Worke don Agile methodology
• Good Knowledge on Integrations SOAP or REST
• Root cause analysis for any production support
• Scripting experience is mandatory to have
• Must Have : ITSM, Service Catalog, Knowledge, Incident, Change Problem

Good to Have:

Minimum 2 mandate details are mandate with two or 3 liners

• GRC/ ITOM/ ITBM

Essential:

• Develop or enhance existing ITSM modules.
• Participating in and handling Incident escalation calls

Minimum Qualification:

•15 years of full-time education

•Minimum percentile of 50% in 10th, 12th, UG & PG (if applicable)

Job Summary and Responsibilities

• Strong understanding and knowledge in ITIL Processes
• Design and develop solutions within ServiceNow environment to include modifications of applications, Forms , Workflows/Flows and interfaces supporting ITIL customers
• Develop and configure Business Rules, UI Policies, UI Actions, Client Scripts ,Script Includes, Widgets
• Develop and configure Notifications , UI Pages, UI Macros, ACLs, Transform Maps and other core concepts
• Develop standards , process and support and maintenance of existing environment
• Develop use-case scenarios for Testing
• Assist with analyzing and converting business requirements to system requirements
• Work with stakeholders to design testing strategies for development, QA and UAT environments
• Working knowledge of ServiceNow release upgrade process for implementation
• Experience with full suite of ITSM modules including Incident, Request, Problem, Change, Case Management, Service Portal
• Integrate ServiceNow applications with third applications using REST/SOAP APIs
• Experience working with Javascript, JSON, AJAX, HTML, XML, Angular with advance scripting capabilities
• Require strong debugging and troubleshooting skills
• To be proficient in understanding end to end deployment process

Qualifications:

• Bachelor’s degree in Engineering, Computer Science, or related branch
• 6+ years overall work experience with 5+ years’ relevant experience with ServiceNow developing core ITSM modules including Incident, Problem, Change, Case ,Agent Workspace
• ServiceNow Developer Certifications preferably CSA, CAD
• ITIL v4 certification
• Strong verbal and written communication skills , proven technical leadership.

ServiceNow ITSM Developer_Full-Time_Pune

Job title: ServiceNow ITSM Developer

Location: Pune

Job Type: Full-Time

Experience: 4-8 Years

Job Description:

• With 3-5 years of experience in ServiceNow development, seeking an experienced individual
• Proficiency with ServiceNow development, such as scripting, workflows, and integrations.
• Experience with software development methodologies such as Agile or Waterfall is desirable.
• Gain familiarity with IT Service Management (ITSM ), Integration, CSM and IT Operations Management (ITOM) processes.

Key responsibilities:

• Developing, configuring, and customizing the ServiceNow platform to fit business requirements.
• Collaborating with cross-functional teams to identify and prioritize business requirements
• Writing clean, efficient, and maintainable code requires expertise to achieve.
• Code reviews and quality control checks should be undertaken as part of every project to guarantee maximum efficiency and productivity.
• Debugging and fixing technical problems
• Producing and running test cases to guarantee software quality.
• Documenting code and application functionality
• Staying abreast of emerging trends and technologies in ServiceNow development ensures your success.

Education Requirements:

• Graduation/Post-Graduation in Computer Science, Engineering, or a related field is necessary.
• Proven problem-solving and analytical abilities
• Excellent communication and collaboration skills

Capability to work both independently and collaboratively

CERTIFICATIONS:

High-level ITSM qualification (e.g., ITIL, ISO2000, COBIT) 

EXPERIENCE:

Minimum 4+ Years experience in implementation of ITSM (Ivanti)

RESPONSIBILITIES (INCLUDES ALL TASKS):

• Understand business objectives and organizational requirements for Service Management (SM) and assess existing support organization structure, capabilities, processes, and tools against them
• Lead workshops with key stakeholders across dialogic to document current-state of processes, define future-state requirements, and produce functional specifications
• Ensure that SM policies and processes are documented for distribution to clients
• Implementation of Service Management Tools at Customer place
• Perform after implementation support for Service Management
• Help transform business and technical requirements into implementation plans. document requirements, develop functional specifications, maintain architecture / integration documentation

TECHNICAL SKILLS /COMPETENCIES:

OPTIONAL

• Strong proven experience in IT Service Management implementations
• Experience with Enterprise Service Management components such as Service Catalog, Change/Incident/Problem Management, Asset Management, CMDB, Knowledge, Event Management, etc.
• Good understanding of IT service processes and technologies in line with ITIL best practice.
• Experience in SQL Server installation, configuration and reports development using SSRS.
• Create and implement workflows, business rules, client scripts, data imports and exports on Ivanti Service Manager
• Organize and prioritize development effort, interfacing with vendors and management and coordinate with additional administrators
• Experience with documenting policies and procedures
• High-level ITSM qualification with ITIL intermediate certification and desirable to have ISO2000, COBI

SOFT SKILLS:

MANDATORY

• Positive attitude, committed to delivering great work
• Navigates difficult and/or complex situations, maintain focus and brings clarity
• Communicates confidently and effectively at all levels of management, including executives
• Challenges established thinking and working practices
• Managed third-party professional services

Welcome to Alphanext, a leading provider of talent solutions headquartered in London, with operational bases in Pune and Indore. With a strong focus on the global technology community, we are dedicated to connecting exceptional talent with innovative organisations around the world.

Job Description

Position Overview:

We are seeking a skilled and experienced ServiceNow Service Portfolio Management (SPM) Specialist to join our dynamic ServiceNow team. The successful candidate will play a pivotal role in designing, implementing, and optimizing our ServiceNow SPM solutions to ensure effective service portfolio management, alignment with business objectives, and overall improvement in service delivery.

Responsibilities:

ServiceNow SPM Implementation:

Lead the design, configuration, and implementation of ServiceNow SPM modules to meet organizational requirements.

Collaborate with stakeholders to understand business needs and translate them into effective SPM solutions.

Service Portfolio Design and Optimization:

Define and maintain a comprehensive service portfolio, including services, offerings, and associated components.

Continuously assess and optimize the service portfolio to align with changing business needs and industry best practices.

Alignment with Business Objectives:

Work closely with business stakeholders to understand strategic goals and ensure that the service portfolio aligns with organizational objectives.

Provide recommendations for improvements and new service offerings based on business requirements.

Governance and Compliance:

Establish and enforce governance processes for service portfolio management.

Ensure compliance with industry standards, regulatory requirements, and internal policies related to service portfolio practices.

Collaboration with ITSM Teams:

Collaborate with other ServiceNow modules, such as IT Service Management (ITSM) and IT Asset Management (ITAM), to ensure seamless integration and data consistency across the platform.

Reporting and Analysis:

Develop and maintain reports and dashboards to provide insights into the performance and health of the service portfolio.

Use analytics to identify areas for improvement and optimize service offerings.

User Training and Support:

Conduct training sessions for end-users and stakeholders on ServiceNow SPM functionalities.

Provide ongoing support and troubleshooting assistance to ensure the effective use of SPM capabilities.

Qualifications:

Bachelor's degree in Information Technology, Computer Science, or a related field.

Proven experience in designing, implementing, and maintaining ServiceNow SPM or ITBM or PPM solutions.

ServiceNow Certified Implementation Specialist in Service Portfolio Management (CIS-SPM) certification is highly desirable.

Strong understanding of IT Service Management (ITSM) processes and best practices.

Excellent analytical and problem-solving skills with a keen attention to detail.

Effective communication skills and ability to collaborate with cross-functional teams.

Experience in governance, risk management, and compliance related to service portfolio management.

**Job Summary**
We are seeking a IRM Senior Developer with 10 to 13 years of experience to join our team. The ideal candidate will have expertise in ServiceNow Integration and a background in Property & Casualty Insurance is a plus. This hybrid role requires a proactive individual who can drive infrastructure development projects ensuring seamless integration and optimal performance.
**Responsibilities**
Implementation of ServiceNows Policy and Compliance modules including Policy Management Issue Management Policy Exception Management Remediation Tasks and Control Library.
Smart assessments to enhance the process of conducting and managing risk assessments
ServiceNow Integration
Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.