1,362 Itsm jobs in India

Position : ServiceNow - ITSM Developer

Job Summary:

The candidate should be an engineering graduate/postgraduate from reputed institute and worked in IT software development related streams. This role will be responsible for working with business stakeholders to analyse and review detailed business and technical requirements and develop, implement technical solutions using the Service Now platform –ITSM related modules. The ideal candidate has analytical skills, thinks "outside the box", and is naturally curious, highly collaborative, and has a passion for tackling complex data-centric problems.

Job Description:

•Develop, Test, Configure, and integrate modules from ServiceNow with a focus on all ITSM modules - Incident, Request, Problem, Change, Knowledge, Portal, Flow Designer, CSDM.

•Capture requirements from Business stakeholders & SMEs through demonstrations and workshops.

•Co-ordinate with internal/external stakeholders for development of user stories, configurations and get it delivered on agreed timeline

•Develop custom software/app solutions as required through scripting and software development

•Manage BAU tasks.

•Provide value-based assessments and workshops to help the maximize business results from ServiceNow software

Profile Description:

•At least 3-5 years of ServiceNow ITSM, custom app development experience, configuring ServiceNow ITSM modules, Portal, front-end.

•Hands-on developer experience in ITSM, Scoped Application design, Workflow or Flow Designer, Integration Hub, B2B integrations.

•Deep understanding of REST, WSDL, JSON and ability to integrate with other third-party applications, data sources.

•Develop & manage application code, user interfaces, and integration components.

•Create and maintain necessary development documentation- technical design, developer notes, user manual etc.

•Manages data with Tables, CMDB, Import Sets, and Update Sets.

•Creates Workflow activities and approvals, Incident Form, Service Catalog / Service Requests, Approval flows, Service Portal Pages, Widgets, UI Macros - Complex catalog development.

•Expertise in configuring UI Actions/UI Policy/ ACL/Client Scripts, Business Rules, Inbound Actions. Macros etc. CSS based UX/UI design & development, using Angular based Client-side & Server-side scripts, JavaScript, AJAX, HTML, CSS, JSON Web technologies.

•Configure Performance Analytics, Reporting & Dashboards.

Desired Credentials / Knowledge:

•ServiceNow CIS-ITSM, CSA, CAD, or any other mainline certification (any two)

•NOW Platform Development(must)

•ITIL v4 Certified(optional)

Position : ServiceNow - ITSM Developer

Job Summary:

The candidate should be an engineering graduate/postgraduate from reputed institute and worked in IT software development related streams. This role will be responsible for working with business stakeholders to analyse and review detailed business and technical requirements and develop, implement technical solutions using the Service Now platform –ITSM related modules. The ideal candidate has analytical skills, thinks "outside the box", and is naturally curious, highly collaborative, and has a passion for tackling complex data-centric problems.

Job Description:

•Develop, Test, Configure, and integrate modules from ServiceNow with a focus on all ITSM modules - Incident, Request, Problem, Change, Knowledge, Portal, Flow Designer, CSDM.

•Capture requirements from Business stakeholders & SMEs through demonstrations and workshops.

•Co-ordinate with internal/external stakeholders for development of user stories, configurations and get it delivered on agreed timeline

•Develop custom software/app solutions as required through scripting and software development

•Manage BAU tasks.

•Provide value-based assessments and workshops to help the maximize business results from ServiceNow software

Profile Description:

•At least 3-5 years of ServiceNow ITSM, custom app development experience, configuring ServiceNow ITSM modules, Portal, front-end.

•Hands-on developer experience in ITSM, Scoped Application design, Workflow or Flow Designer, Integration Hub, B2B integrations.

•Deep understanding of REST, WSDL, JSON and ability to integrate with other third-party applications, data sources.

•Develop & manage application code, user interfaces, and integration components.

•Create and maintain necessary development documentation- technical design, developer notes, user manual etc.

•Manages data with Tables, CMDB, Import Sets, and Update Sets.

•Creates Workflow activities and approvals, Incident Form, Service Catalog / Service Requests, Approval flows, Service Portal Pages, Widgets, UI Macros - Complex catalog development.

•Expertise in configuring UI Actions/UI Policy/ ACL/Client Scripts, Business Rules, Inbound Actions. Macros etc. CSS based UX/UI design & development, using Angular based Client-side & Server-side scripts, JavaScript, AJAX, HTML, CSS, JSON Web technologies.

•Configure Performance Analytics, Reporting & Dashboards.

Desired Credentials / Knowledge:

•ServiceNow CIS-ITSM, CSA, CAD, or any other mainline certification (any two)

•NOW Platform Development(must)

•ITIL v4 Certified(optional)

Position : ServiceNow - ITSM Developer

Job Summary:

The candidate should be an engineering graduate/postgraduate from reputed institute and worked in IT software development related streams. This role will be responsible for working with business stakeholders to analyse and review detailed business and technical requirements and develop, implement technical solutions using the Service Now platform –ITSM related modules. The ideal candidate has analytical skills, thinks "outside the box", and is naturally curious, highly collaborative, and has a passion for tackling complex data-centric problems.

Job Description:

•Develop, Test, Configure, and integrate modules from ServiceNow with a focus on all ITSM modules - Incident, Request, Problem, Change, Knowledge, Portal, Flow Designer, CSDM.

•Capture requirements from Business stakeholders & SMEs through demonstrations and workshops.

•Co-ordinate with internal/external stakeholders for development of user stories, configurations and get it delivered on agreed timeline

•Develop custom software/app solutions as required through scripting and software development

•Manage BAU tasks.

•Provide value-based assessments and workshops to help the maximize business results from ServiceNow software

Profile Description:

•At least 3-5 years of ServiceNow ITSM, custom app development experience, configuring ServiceNow ITSM modules, Portal, front-end.

•Hands-on developer experience in ITSM, Scoped Application design, Workflow or Flow Designer, Integration Hub, B2B integrations.

•Deep understanding of REST, WSDL, JSON and ability to integrate with other third-party applications, data sources.

•Develop & manage application code, user interfaces, and integration components.

•Create and maintain necessary development documentation- technical design, developer notes, user manual etc.

•Manages data with Tables, CMDB, Import Sets, and Update Sets.

•Creates Workflow activities and approvals, Incident Form, Service Catalog / Service Requests, Approval flows, Service Portal Pages, Widgets, UI Macros - Complex catalog development.

•Expertise in configuring UI Actions/UI Policy/ ACL/Client Scripts, Business Rules, Inbound Actions. Macros etc. CSS based UX/UI design & development, using Angular based Client-side & Server-side scripts, JavaScript, AJAX, HTML, CSS, JSON Web technologies.

•Configure Performance Analytics, Reporting & Dashboards.

Desired Credentials / Knowledge:

•ServiceNow CIS-ITSM, CSA, CAD, or any other mainline certification (any two)

•NOW Platform Development(must)

•ITIL v4 Certified(optional)

Key Responsibilities
Responsibilities
 · Act with decisive confidence and exercise influence over a wide range of individuals at all levels of business and technical leadership
 · Ensure incidents are fully documented both during and after the incident, including gathering and recording the full incident timeline of events
 · Collaborate with multiple teams across business and technology to ensure processes are in compliance with guidelines
 · Produce documents that outline incident protocols such as how to handle cybersecurity threats

Production Support 
 · Prioritize incidents according to their urgency and impact to the business and escalate (technical and/or hierarchical) as needed
 · Engage team, partners and stakeholders appropriately to ensure full collaboration, multiple viewpoints and full transparency
 · Maintain a professional demeanor and attitude while being assertive when leading an incident investigation
 · Apply technical acumen to ask the right questions, collect the responses, set actions based on information, and to follow-up with probing questions if the response does not fit the situation
 · Establish and manage goals, reporting needs, key performance indicators / early indicators and dashboards for measurement of operation success
 · Ensure operational readiness thru effective handoff of technologies and services into production
 · Develop and/or oversee development of configurations, monitoring procedures and break/fix documentation
 · Collaborate on system health evaluations to address performance issues and establish action plans
 · Drive proliferation of existing technology investments and capabilities to enable business efficiencies
 · Escalation point with vendors or users on current product capabilities and enhancement requests
 · Escalation contact for assigned incident & problem workgroups. 
 · Monitor and perform routine performance/service-level audits to ensure optimal utilization. 
 · Accountable for scheduled and unscheduled operational maintenance tasks.
 · Ensure escalation processes in place and utilized. 
 · Collaborate with technical teams, business partners, and vendors to advocate for assigned services/technologies, ensuring stable operations/production environment. 
 · Coordinate efforts of support teams (internal and/or vendor) to drive service restoration targets. 
 · Liaise with technology teams to develop corrective action or workarounds to resolve incidents

Leadership
- Provide oversight and leadership to technology operations team 
- Delegate and prioritize work to ensure effective execution of team/function deliverables
- Ensure knowledge transfer and cross-training of team to effectively support the business
- Develop and maintain a high-performing team through effective hiring, vendor partner management, coaching and performance management
- Develop, manage and champion policies and standards.

Operational Requirements
- Provide insight into operational requirements / needs and funding conversations. 
- Participate in the annual budget and project planning process. 
- Review and approve vendor/supplier invoices, as applicable, to ensure services provided/business activity translates accurately to spend.
- Work with finance and business management teams to manage overall operational finance plan for voice & contact center technologies.
- Manage all business as usual changes work requests thru Service Catalog, critique volumes and trends on an ongoing basis. Respond to escalations and SLA misses
- Maintain Online knowledge cases for both users and technical support personal

Vendor & Service Level Management
- Primary day-to-day liaison with suppliers and vendors for assigned portfolio(s) of applications/services. 

Required Qualifications
· Bachelor's degree in Computer Science or similar field; or equivalent work experience. 
 · 10 to 18 years of relevant experience required. 
 · Understanding of ITIL - Change, Incident, Problem, Knowledge Management
 · Strong analytic skills including ability to identify patterns and potential issues 
 · Situation management and decision-making skills 
 · Exceptional written and verbal communication skills.
 · Ability to multi-task and remain calm in critical situations
 · Detail oriented
 

Preferred Qualifications
· Certifications preferred: ITIL Foundation Certification
 · Previous experience in a Critical/Major Incident Management role
 · Experience working with the following tools: MS Office, ServiceNow, Power BI, JIRA, Confluence
 · Experience with event correlation and interpretation, utilizing various monitoring tools (Dynatrace, SumoLogic)
 · Solid understanding of business functional areas, systems, and capabilities
 · Solid understanding of basic infrastructure design and operation
 · Experience supporting applications within the Financial Services industry (e.g. broker-dealer, asset management, insurance, etc.).
 

About Our Company
Ameriprise India LLP has been providing client based financial solutions to help clients plan and achieve their financial objectives for 125 years. We are a U.S. based financial planning company headquartered in Minneapolis with a global presence. The firm’s focus areas include Asset Management and Advice, Retirement Planning and Insurance Protection. Be part of an inclusive, collaborative culture that rewards you for your contributions and work with other talented individuals who share your passion for doing great work. You’ll also have plenty of opportunities to make your mark at the office and a difference in your community. So if you're talented, driven and want to work for a strong ethical company that cares, take the next step and create a career at Ameriprise India LLP.

Ameriprise India LLP is an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, genetic information, age, sexual orientation, gender identity, disability, veteran status, marital status, family status or any other basis prohibited by law.

Full-Time/Part-Time

Timings

India Business Unit

Job Family Group

Key Responsibilities
Responsibilities
 · Act with decisive confidence and exercise influence over a wide range of individuals at all levels of business and technical leadership
 · Ensure incidents are fully documented both during and after the incident, including gathering and recording the full incident timeline of events
 · Collaborate with multiple teams across business and technology to ensure processes are in compliance with guidelines
 · Produce documents that outline incident protocols such as how to handle cybersecurity threats

Production Support 
 · Prioritize incidents according to their urgency and impact to the business and escalate (technical and/or hierarchical) as needed
 · Engage team, partners and stakeholders appropriately to ensure full collaboration, multiple viewpoints and full transparency
 · Maintain a professional demeanor and attitude while being assertive when leading an incident investigation
 · Apply technical acumen to ask the right questions, collect the responses, set actions based on information, and to follow-up with probing questions if the response does not fit the situation
 · Establish and manage goals, reporting needs, key performance indicators / early indicators and dashboards for measurement of operation success
 · Ensure operational readiness thru effective handoff of technologies and services into production
 · Develop and/or oversee development of configurations, monitoring procedures and break/fix documentation
 · Collaborate on system health evaluations to address performance issues and establish action plans
 · Drive proliferation of existing technology investments and capabilities to enable business efficiencies
 · Escalation point with vendors or users on current product capabilities and enhancement requests
 · Escalation contact for assigned incident & problem workgroups. 
 · Monitor and perform routine performance/service-level audits to ensure optimal utilization. 
 · Accountable for scheduled and unscheduled operational maintenance tasks.
 · Ensure escalation processes in place and utilized. 
 · Collaborate with technical teams, business partners, and vendors to advocate for assigned services/technologies, ensuring stable operations/production environment. 
 · Coordinate efforts of support teams (internal and/or vendor) to drive service restoration targets. 
 · Liaise with technology teams to develop corrective action or workarounds to resolve incidents

Leadership
- Provide oversight and leadership to technology operations team 
- Delegate and prioritize work to ensure effective execution of team/function deliverables
- Ensure knowledge transfer and cross-training of team to effectively support the business
- Develop and maintain a high-performing team through effective hiring, vendor partner management, coaching and performance management
- Develop, manage and champion policies and standards.

Operational Requirements
- Provide insight into operational requirements / needs and funding conversations. 
- Participate in the annual budget and project planning process. 
- Review and approve vendor/supplier invoices, as applicable, to ensure services provided/business activity translates accurately to spend.
- Work with finance and business management teams to manage overall operational finance plan for voice & contact center technologies.
- Manage all business as usual changes work requests thru Service Catalog, critique volumes and trends on an ongoing basis. Respond to escalations and SLA misses
- Maintain Online knowledge cases for both users and technical support personal

Vendor & Service Level Management
- Primary day-to-day liaison with suppliers and vendors for assigned portfolio(s) of applications/services. 

Required Qualifications
· Bachelor's degree in Computer Science or similar field; or equivalent work experience. 
 · 10 to 18 years of relevant experience required. 
 · Understanding of ITIL - Change, Incident, Problem, Knowledge Management
 · Strong analytic skills including ability to identify patterns and potential issues 
 · Situation management and decision-making skills 
 · Exceptional written and verbal communication skills.
 · Ability to multi-task and remain calm in critical situations
 · Detail oriented
 

Preferred Qualifications
· Certifications preferred: ITIL Foundation Certification
 · Previous experience in a Critical/Major Incident Management role
 · Experience working with the following tools: MS Office, ServiceNow, Power BI, JIRA, Confluence
 · Experience with event correlation and interpretation, utilizing various monitoring tools (Dynatrace, SumoLogic)
 · Solid understanding of business functional areas, systems, and capabilities
 · Solid understanding of basic infrastructure design and operation
 · Experience supporting applications within the Financial Services industry (e.g. broker-dealer, asset management, insurance, etc.).
 

About Our Company
Ameriprise India LLP has been providing client based financial solutions to help clients plan and achieve their financial objectives for 125 years. We are a U.S. based financial planning company headquartered in Minneapolis with a global presence. The firm’s focus areas include Asset Management and Advice, Retirement Planning and Insurance Protection. Be part of an inclusive, collaborative culture that rewards you for your contributions and work with other talented individuals who share your passion for doing great work. You’ll also have plenty of opportunities to make your mark at the office and a difference in your community. So if you're talented, driven and want to work for a strong ethical company that cares, take the next step and create a career at Ameriprise India LLP.

Ameriprise India LLP is an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, genetic information, age, sexual orientation, gender identity, disability, veteran status, marital status, family status or any other basis prohibited by law.

Full-Time/Part-Time

Timings

India Business Unit

Job Family Group

Key Responsibilities
Responsibilities
 · Act with decisive confidence and exercise influence over a wide range of individuals at all levels of business and technical leadership
 · Ensure incidents are fully documented both during and after the incident, including gathering and recording the full incident timeline of events
 · Collaborate with multiple teams across business and technology to ensure processes are in compliance with guidelines
 · Produce documents that outline incident protocols such as how to handle cybersecurity threats

Production Support 
 · Prioritize incidents according to their urgency and impact to the business and escalate (technical and/or hierarchical) as needed
 · Engage team, partners and stakeholders appropriately to ensure full collaboration, multiple viewpoints and full transparency
 · Maintain a professional demeanor and attitude while being assertive when leading an incident investigation
 · Apply technical acumen to ask the right questions, collect the responses, set actions based on information, and to follow-up with probing questions if the response does not fit the situation
 · Establish and manage goals, reporting needs, key performance indicators / early indicators and dashboards for measurement of operation success
 · Ensure operational readiness thru effective handoff of technologies and services into production
 · Develop and/or oversee development of configurations, monitoring procedures and break/fix documentation
 · Collaborate on system health evaluations to address performance issues and establish action plans
 · Drive proliferation of existing technology investments and capabilities to enable business efficiencies
 · Escalation point with vendors or users on current product capabilities and enhancement requests
 · Escalation contact for assigned incident & problem workgroups. 
 · Monitor and perform routine performance/service-level audits to ensure optimal utilization. 
 · Accountable for scheduled and unscheduled operational maintenance tasks.
 · Ensure escalation processes in place and utilized. 
 · Collaborate with technical teams, business partners, and vendors to advocate for assigned services/technologies, ensuring stable operations/production environment. 
 · Coordinate efforts of support teams (internal and/or vendor) to drive service restoration targets. 
 · Liaise with technology teams to develop corrective action or workarounds to resolve incidents

Leadership
- Provide oversight and leadership to technology operations team 
- Delegate and prioritize work to ensure effective execution of team/function deliverables
- Ensure knowledge transfer and cross-training of team to effectively support the business
- Develop and maintain a high-performing team through effective hiring, vendor partner management, coaching and performance management
- Develop, manage and champion policies and standards.

Operational Requirements
- Provide insight into operational requirements / needs and funding conversations. 
- Participate in the annual budget and project planning process. 
- Review and approve vendor/supplier invoices, as applicable, to ensure services provided/business activity translates accurately to spend.
- Work with finance and business management teams to manage overall operational finance plan for voice & contact center technologies.
- Manage all business as usual changes work requests thru Service Catalog, critique volumes and trends on an ongoing basis. Respond to escalations and SLA misses
- Maintain Online knowledge cases for both users and technical support personal

Vendor & Service Level Management
- Primary day-to-day liaison with suppliers and vendors for assigned portfolio(s) of applications/services. 

Required Qualifications
· Bachelor's degree in Computer Science or similar field; or equivalent work experience. 
 · 10 to 18 years of relevant experience required. 
 · Understanding of ITIL - Change, Incident, Problem, Knowledge Management
 · Strong analytic skills including ability to identify patterns and potential issues 
 · Situation management and decision-making skills 
 · Exceptional written and verbal communication skills.
 · Ability to multi-task and remain calm in critical situations
 · Detail oriented
 

Preferred Qualifications
· Certifications preferred: ITIL Foundation Certification
 · Previous experience in a Critical/Major Incident Management role
 · Experience working with the following tools: MS Office, ServiceNow, Power BI, JIRA, Confluence
 · Experience with event correlation and interpretation, utilizing various monitoring tools (Dynatrace, SumoLogic)
 · Solid understanding of business functional areas, systems, and capabilities
 · Solid understanding of basic infrastructure design and operation
 · Experience supporting applications within the Financial Services industry (e.g. broker-dealer, asset management, insurance, etc.).
 

About Our Company
Ameriprise India LLP has been providing client based financial solutions to help clients plan and achieve their financial objectives for 125 years. We are a U.S. based financial planning company headquartered in Minneapolis with a global presence. The firm’s focus areas include Asset Management and Advice, Retirement Planning and Insurance Protection. Be part of an inclusive, collaborative culture that rewards you for your contributions and work with other talented individuals who share your passion for doing great work. You’ll also have plenty of opportunities to make your mark at the office and a difference in your community. So if you're talented, driven and want to work for a strong ethical company that cares, take the next step and create a career at Ameriprise India LLP.

Ameriprise India LLP is an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, genetic information, age, sexual orientation, gender identity, disability, veteran status, marital status, family status or any other basis prohibited by law.

Full-Time/Part-Time

Timings

India Business Unit

Job Family Group

ITSM Administrator - JIRA ACP 120/420 Certified

ITSM Manager will manage a dynamic team of the engineers who provide support to the customers. This role will ensure the teams customer-friendly approach for resolving the O365/Azure technology related issues. Director role will also produce customer reports, including SLA reports and be responsible for seeing that all SLAs are met. This person will also provide leadership and drive team duties, including remote troubleshooting, documentation of customer interactions, and processing customer requests, to completion.

Required Administrative Experience:

JIRA Service Manager (Cloud)

Processing tickets, submitting tickets, creating tickets, ticket workflows, ticket
management
Change Management
Customer Onboarding

Experience Administering

Service Integration:

• Azue DevOps + MS Projects*
• Confluence
• Jira Work Management
• M365 TEAMS + MS Project + MS Visio
• Dynamics 365 Business Central (Projects*)
• Change Management Certification (e.g., Prosci).+
• Major Incident Management
• Atlassian Cloud Suite - 120/420)**

Strong knowledge of web based technologies
Incident Management, Problem Management, Service Request Management
Configuration Management
Agreement/Contract Management
Knowledge Management with Search Integration
Workflows & Automation Streams
Service Catalog
Extensive Service Desk Management Power BI Reports
Service Desk Agent Dashboards
Codeless Configuration
Business Rules
Advanced Access Control & Multi-tenancy
Time Entry
Automated Time Capture
Mobile Responsive
Business and Technical Services
SLA Management including Entitlements
Change notices
Approval Management
REQUIREMENTS:
Proficiency in CRM, Microsoft Office, Teams, SharePoint,

JIRA ACP 120/420 Certified

PowerApps (PL200+) & Power Automation Flows (Power Automate) PL400 (+)

Strong English Fluency: All team members must be fully fluent and have an excellent command of the
English language, both written and verbal. This is an absolute must for the role.

Minimum Education: University /BS + Microsoft Certs

Work history must show prior role experience (for which team building is required) :

• ITSM Analyst
• ITSM Service Manager
• ITSM Engineer
• ITSM Process Consultant
• ITSM Technical Consultant