940 Outsourcing jobs in India

Job Title:
Voice Process Executive (Fresher)

Experience:
Freshers

Shift: Night

Employment Type:
Full-time

Job Description:

We are hiring freshers for our Voice Process team to handle customer calls, answer queries, and provide excellent customer support.

Key Responsibilities:

• Handle inbound/outbound customer calls professionally.
• Resolve basic queries, provide information, and escalate issues when required.
• Maintain call logs and update CRM systems accurately.
• Meet daily/weekly call quality and productivity targets.

Required Skills:

• Good verbal communication skills (English language).
• Active listening and problem-solving abilities.
• Basic computer skills and typing speed.
• Willingness to work in rotational shifts.

Education:

• Minimum 12th Pass / Graduate (any stream).

Job Title:
Recruitment Manager – BPO Hiring

Location:
Gurgaon, Haryana

Industry:
Recruitment / Staffing

Employment Type:
Full-time

About the Role

We are seeking an experienced and dynamic
Recruitment Manager
with a strong background in
BPO and volume hiring
to join our growing recruitment firm. The ideal candidate will lead end-to-end recruitment operations, drive high-volume mandates, manage client relationships, and lead a team of recruiters to meet hiring targets efficiently.

Key Responsibilities

• End-to-End Recruitment:
  Manage the complete recruitment cycle for BPO hiring — sourcing, screening, interviewing, shortlisting, and client coordination.
• Client Management:
  Act as a single point of contact for client communication, understanding hiring requirements and ensuring timely delivery.
• Team Leadership:
  Lead and mentor a team of recruiters to achieve individual and team hiring targets.
• Sourcing Strategy:
  Develop and execute innovative sourcing strategies through job portals, social media, referrals, and direct outreach.
• Process Management:
  Ensure adherence to client SLAs, TATs, and quality parameters.
• Market Insights:
  Track market trends, competitor activities, and salary benchmarks to provide actionable insights to clients.
• Reporting:
  Prepare and present weekly/monthly hiring dashboards, progress reports, and pipeline updates.

Key Requirements

• Education:
  Graduate or Postgraduate in any discipline (MBA in HR preferred).
• Experience:
  Minimum
  8-10 years
  in recruitment with at least
  5+ years in BPO hiring
  and
  team management experience
  .
• Skills:
• Strong knowledge of bulk and volume hiring.
• Excellent communication, client-handling, and negotiation skills.
• Ability to manage multiple mandates under tight deadlines.
• Proficiency in MS Excel and recruitment portals (Naukri, Shine, LinkedIn, etc.).
• Location Preference:
  Candidates based in or willing to relocate to Gurgaon.

What We Offer

• Competitive salary with performance-based incentives.
• Opportunity to work with leading BPO and ITES clients.
• Career growth in a fast-paced recruitment environment.
• Collaborative team culture with strong leadership support.

Company Description

At Shine Projects, we believe that learning should lead to earning. We offer over 100+ industry-relevant courses and workshops designed to bridge the gap between education and employment. We provide practical learning and job placement support for recent graduates, working professionals, and career shifters. Our comprehensive approach includes skill development through live and recorded training programs, real-time job assistance, internships, and live projects to enhance resumes. Join us to upskill with purpose and land opportunities in various industries such as BFSI, BPO, IT, marketing, and manufacturing.

Role Description

This is a full-time hybrid role for a Business Process Outsourcing Manager located in Bengaluru, with some work from home being acceptable. The Business Process Outsourcing Manager will be responsible for overseeing and managing business processes, analyzing and improving workflows, communicating with clients, and coordinating with the financial operations team. The individual will develop and implement outsourcing strategies, ensuring quality and efficiency in service delivery. This role involves close collaboration with multiple stakeholders to drive successful project outcomes.

Qualifications

• Experience in managing Business Processes and Outsourcing
• Strong Analytical Skills and ability to improve workflows
• Excellent Communication skills to interact with clients and team members
• Knowledge of Finance to coordinate with financial operations
• Proven leadership skills and ability to work in a hybrid work environment
• Ability to work independently and collaboratively with a team
• Previous experience in a similar role is preferred
• Bachelor's degree in Business Administration, Finance, or related field

Company Description

Buisness Consultant is a financial services company based out of Somerville, Texas. With a focus on delivering high-quality consultancy solutions, we help clients navigate financial challenges and enhance their strategic decision-making processes. Our expert team offers customized services aimed at driving growth and efficiency for businesses.

Role Description

This is a full-time, on-site role for a Business Process Outsourcing Manager based in Delhi, India. The Business Process Outsourcing Manager will oversee daily outsourcing operations, streamline business processes, manage client relationships, and ensure project goals are met efficiently. This role includes managing outsourcing contracts, negotiating terms, and ensuring compliance with regulatory requirements. The individual will also analyze business processes and recommend improvements.

Qualifications

• Experience in Business Processes and outsourcing management
• Strong Analytical Skills and Finance knowledge
• Excellent Communication skills
• Ability to work independently and manage teams effectively
• Bachelor's degree in Business Administration, Finance, or a related field
• Experience in project management is a plus

Company Description

MSPACE, established in India in January 2018, has completed over 2000 projects across the country. Specializing in invisible grilles, wall cushions, blind engines, and other luxurious interior products, MSPACE is nationally recognized as an imported and integrated solution provider. Our mission is to ensure safety and security for residential and commercial constructions through our high-quality products and services.

Role Description

This is a full-time, on-site role based in Hyderabad for a Business Process Outsourcing Manager. The Manager will be responsible for overseeing business processes, conducting financial analysis, and managing outsourcing operations. Daily tasks include coordinating with various departments, streamlining workflows, and ensuring compliance with company policies and regulations.

Qualifications

• Strong Business Process management skills
• Analytical Skills for data-driven decision-making
• Excellent Communication skills for effective collaboration
• Finance skills to manage budgeting and financial analysis
• Experience in Outsourcing management
• Bachelor's degree in Business Administration, Finance, or related field
• Ability to work on-site in Hyderabad
• Previous experience in the interior design or construction industry is a plus

Company Description

Barwings Hospitality - India is a hospitality company located in Mumbai, Maharashtra.

Role Description

This is a full-time on-site role for a Business Process Outsourcing Manager based in Mumbai. The Business Process Outsourcing Manager will be responsible for overseeing the outsourcing operations, managing relationships with outsourcing partners, and ensuring the efficiency and effectiveness of business processes. Day-to-day tasks include analyzing business processes, developing and implementing outsourcing strategies, coordinating with different departments, and ensuring compliance with financial and regulatory requirements.

Qualifications

• Strong understanding of Business Process and Outsourcing
• Excellent Analytical Skills and proficiency in Finance
• Exceptional Communication skills
• Ability to develop and manage outsourcing strategies
• Relevant experience in the hospitality industry is a plus
• Bachelor's degree in Business Administration, Finance, or related field

Company Overview

Wings Global Services is at the forefront of engineering innovation, specializing in the integration of automation within various industries including oil & gas, manufacturing, IT, and modern infrastructure. Headquartered in Mumbai, our company emphasizes operational excellence and future-ready engineering intellect through experiential learning, tailored to sector-specific needs. We are devoted to fostering collaborative growth and systemic optimization, aligning our expertise with industry leaders to redefine possibilities in a dynamic global landscape.

Job Overview

We are seeking a fresher for a full-time internship position in Mumbai, focusing on Business Process Outsourcing. The ideal candidate will have 0 to 1 year of work experience and will support our team in managing and optimizing business processes. This role is designed for those eager to learn and develop in a dynamic engineering services environment.

Qualifications and Skills

• Customer Relationship Management (CRM) (Mandatory skill) is essential for maintaining relationships and ensuring client satisfaction within our engineering solutions.
• Proficiency in using Process Automation Tools (Mandatory skill) is crucial for streamlining operations and driving efficiency across various projects.
• Knowledge in Data Analytics is required for analyzing trends and supporting data-driven decision-making in different cross-sector projects.
• Understanding Cloud Computing is essential to manage and optimize cloud resources for enhanced operational efficiency and scalability.
• Capability in Multichannel Communication is necessary for effective information dissemination and ensuring consistent messaging across platforms.
• Foreign Language Proficiency will be advantageous for communication in international contexts and managing multilingual projects.
• Quality Assurance skills are needed to uphold the standards of our solutions, ensuring excellence and precision in implementations.
• Experience with Workforce Management Software is essential to manage tasks, resources, and workforce allocation efficiently across dynamic projects.

Roles and Responsibilities

• Assist in managing and optimizing business processes, ensuring alignment with client objectives and company standards.
• Support the integration of process automation tools to enhance operational workflows and reduce manual interventions.
• Collaborate with cross-functional teams to identify process improvement opportunities and implement innovative solutions.
• Maintain comprehensive documentation of process workflows and changes, ensuring transparency and traceability.
• Engage in customer relationship management initiatives, contributing to client satisfaction and retention efforts.
• Participate in quality assurance processes to ensure the delivery of superior engineering solutions across projects.
• Contribute to the development and execution of strategic communication plans to support process updates and changes.
• Assist in data analytics activities to derive actionable insights and support business decision-making processes.