4,252 Quality Analyst jobs in India

Quality Analyst

Mumbai, Maharashtra Concentrix

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Job Description

Job Title:
Quality Analyst
Job Description
The Quality Evaluator is a temporary assignment or training role (aligned w/the Agent CL11) responsible for monitoring and evaluating inbound and/or outbound calls and other customer contact methods (e.g. email, chat) for accuracy and adherence to established quality standards. This position assists in the output of assessing quality standards and providing insight to customers to contribute to program performance improvements.
**Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations.**
**Role and Key Responsibilities:**
**Report results of evaluations to appropriate Quality/Operations stakeholders (Quality Leadership Supervisor and Account Management) on a weekly and monthly basis.**
**Achieve departmental productivity requirements (e.g. number of calls/chats monitored per month on schedule etc.). Facilitate and/or participate in calibration sessions with Quality Leadership, staff.**
**Facilitate remote call monitoring sessions as needed. Maintain forms and definitions documents. Participate in performance improving task force with Account Management and clients.**
**Participate in internal quality audits (e.g. periodic audits of all key customer related processes to determine process control and efficiencies) and recommend changes. Demonstrate mastery and comprehension of client's quality standards.**
**Facilitate program specific internal & external calibration sessions. Participate in program management monitoring sessions. Demonstrate proficiency with respect to the client specific sales/service process.**
**Maintain current understanding of program strategies while process monitoring Proficiency in use of Quality reporting databases. Support management focus on review of key drivers, metrics and operational processes (including Training) that drive Balanced Scorecard and account profitability goals.**
**Work closely with the Quality Supervisor & Manager on analysis and process improvement initiatives.**
**Key skills & knowledge:**
**Proficiency with various software applications programs including e-mail messaging applications Microsoft Word and Excel**
**Experience in managing international voice clients preferably in Banking/Insurance/Healthcare**
**Effective oral and written communication skills**
**Broad understanding of client conformance measures**
**Process Improvement knowledge/analytical skills- preferred**
**Educational Qualification** **: Graduation**
**Disclaimer:-**
**'Neither Concentrix nor any authorized 3rd party who assist with our recruitment process, ever ask candidates for 'recruitment', 'processing' or any other kind of fees in exchange for offer letters from Concentrix. Offer letters and other recruiting correspondence from Concentrix are printed on Concentrix letter head with authentic signatures of appropriate Concentrix authorities.**
Location:
IND Mumbai - Malad West Paradigm Towers Mindspace
Language Requirements:
Time Type:
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Quality Analyst

Pune, Maharashtra Concentrix

Posted 1 day ago

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Job Description

Job Title:
Quality Analyst
Job Description
The Quality Evaluator is a temporary assignment or training role (aligned w/the Agent CL11) responsible for monitoring and evaluating inbound and/or outbound calls and other customer contact methods (e.g. email, chat) for accuracy and adherence to established quality standards. This position assists in the output of assessing quality standards and providing insight to customers to contribute to program performance improvements.
**Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations.**
**Role and Key Responsibilities:**
**Report results of evaluations to appropriate Quality/Operations stakeholders (Quality Leadership Supervisor and Account Management) on a weekly and monthly basis.**
**Achieve departmental productivity requirements (e.g. number of calls/chats monitored per month on schedule etc.). Facilitate and/or participate in calibration sessions with Quality Leadership, staff.**
**Facilitate remote call monitoring sessions as needed. Maintain forms and definitions documents. Participate in performance improving task force with Account Management and clients.**
**Participate in internal quality audits (e.g. periodic audits of all key customer related processes to determine process control and efficiencies) and recommend changes. Demonstrate mastery and comprehension of client's quality standards.**
**Facilitate program specific internal & external calibration sessions. Participate in program management monitoring sessions. Demonstrate proficiency with respect to the client specific sales/service process.**
**Maintain current understanding of program strategies while process monitoring Proficiency in use of Quality reporting databases. Support management focus on review of key drivers, metrics and operational processes (including Training) that drive Balanced Scorecard and account profitability goals.**
**Work closely with the Quality Supervisor & Manager on analysis and process improvement initiatives.**
**Key skills & knowledge:**
**Proficiency with various software applications programs including e-mail messaging applications Microsoft Word and Excel**
**Experience in managing international voice clients preferably in Banking/Insurance/Healthcare**
**Effective oral and written communication skills**
**Broad understanding of client conformance measures**
**Process Improvement knowledge/analytical skills- preferred**
**Educational Qualification** **: Graduation**
**Disclaimer:-**
**'Neither Concentrix nor any authorized 3rd party who assist with our recruitment process, ever ask candidates for 'recruitment', 'processing' or any other kind of fees in exchange for offer letters from Concentrix. Offer letters and other recruiting correspondence from Concentrix are printed on Concentrix letter head with authentic signatures of appropriate Concentrix authorities.**
Location:
IND Mumbai - Malad West Paradigm Towers Mindspace
Language Requirements:
Time Type:
**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (
This advertiser has chosen not to accept applicants from your region.

Quality Analyst

Kolkata, West Bengal Concentrix

Posted 1 day ago

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Job Description

Job Title:
Quality Analyst
Job Description
The Sr Quality Evaluator is responsible for monitoring and evaluating inbound and/or outbound calls and other customer contact methods (e.g. email, chat) for accuracy and adherence to established quality standards. This position assists in the output of assessing quality standards, provide insight to customers to contribute to program performance improvements.
Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations
Role and Key responsibilities:
+ Monitors, evaluates and / or audits a sampling of inbound and/or outbound calls and other contact methods including chat and email
+ Meet departmental productivity requirements (e.g. number of calls monitored per month, number of emails evaluated, etc.) and reports results of evaluations to appropriate Business stakeholders (Quality Leadership, Delivery Team, Client, Account Management, and Resource Unit partners)
+ Participate in calibration and call listening sessions with Quality staff, Delivery, and clients to ensure scoring consistency and best practice implementation
+ Participate in internal quality audits (e.g. periodic audits of existing processes to determine process control and efficiencies) designed to improve overall contact quality and recommend changes
+ Maintain strong program knowledge base; basic understanding of client products, services and/or program strategies
+ Participate in quality task forces with Business stakeholders (Quality Leadership, Operations, Client, Account Management, and Resource Unit partners); complete phone time to keep current on programs (as applicable)
+ Contribute to maintaining forms and legends documents
+ Support management focus on review of key drivers, metrics and operational processes (including Training) that drive Balanced Scorecards and count profitability goals
Key Skills and knowledge:
+ Strong attention to detail.
+ Self-starter, sense of urgency and works well under pressure.
+ Demonstrated ability to multi-task and meet timelines of deliverables.
+ Proficient in Microsoft Office.
+ Strong communication skills, both written and verbal.
Qualification : Graduation
Disclaimer:
'Neither Concentrix nor any authorized 3rd party who assist with our recruitment process, ever ask candidates for 'recruitment', 'processing' or any other kind of fees in exchange for offer letters from Concentrix. Offer letters and other recruiting correspondence from Concentrix are printed on Concentrix letter head with authentic signatures of appropriate Concentrix authorities.'
Location:
IND Kolkata - Unitech Hitech, Blk A, Tower AI, 4th Flr
Language Requirements:
Time Type:
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This advertiser has chosen not to accept applicants from your region.

Quality Analyst

Noida, Uttar Pradesh SkillSauce

Posted 3 days ago

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Job Description

Job Title: Quality Analyst (QA Engineer)

Experience: 1+ Years

Location: Noida

Employment Type: Full-Time


About the Role

We are looking for a highly motivated Quality Analyst with a minimum of 1 year of experience in manual and automated testing. The ideal candidate will have strong hands-on skills in TypeScript, Selenium, Cypress , and API testing , with a keen eye for quality assurance procedures and methodologies. You’ll work closely with developers, product managers, and other stakeholders to ensure the highest product quality and performance.


Key Responsibilities
  • Design, develop, and execute test plans and test cases (manual and automated) based on requirements and specifications.
  • Perform API testing , functional , regression , integration , UI/UX , and performance testing .
  • Write and maintain automated test scripts using TypeScript , Selenium , and Cypress.
  • Detect, log, and track bugs using JIRA and maintain traceability through tools like Bitbucket .
  • Collaborate with the development team to reproduce issues and validate fixes.
  • Contribute to the continuous improvement of QA processes, tools, and methodologies.
  • Work in an Agile environment and participate in daily stand-ups, sprint planning, and retrospectives.
  • Communicate effectively with team members to identify root causes, solutions, and testing gaps.


Required Skills & Qualifications
  • 1+ years of experience in software testing with a focus on automation and API testing .
  • Proficiency in TypeScript , Selenium , and Cypress.
  • Experience in writing test cases and executing testing processes in Agile/Scrum environments.
  • Good understanding of QA methodologies , testing types (smoke, sanity, regression, functional, integration, etc.).
  • Working knowledge of JIRA , Bitbucket , and similar tools for bug tracking and version control.
  • Familiar with RESTful APIs and testing tools like Postman or Swagger .
  • Excellent problem-solving skills and the ability to quickly understand technical and product requirements.
  • Strong verbal and written communication skills .


Good to Have
  • Experience or knowledge of Cucumber , Junit , Gherkin , and Avocado frameworks.
  • Exposure to BDD/TDD environments.
  • ISTQB Certification or equivalent is a plus.


What We Offer
  • A collaborative and dynamic work environment
  • Opportunities to grow and take ownership of quality processes
  • Access to cutting-edge tools and technologies
  • Competitive compensation and benefits
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Quality Analyst

Delhi, Delhi VAYUZ Technologies

Posted 3 days ago

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Job Description

Key Responsibilities:

  • Design and execute comprehensive manual test cases for web and mobile applications.
  • Perform functional, regression, integration, and exploratory testing .
  • Collaborate with developers and product managers to understand feature requirements and ensure thorough test coverage.
  • Use tools such as JIRA for test case management, defect tracking, and reporting.
  • Actively participate in Agile/Scrum ceremonies, including sprint planning, daily stand-ups, and retrospectives.
  • Identify opportunities where automation can be gradually implemented.
  • Support basic automation initiatives under the guidance of senior automation engineers.
  • Document and report bugs effectively, including clear steps to reproduce and root cause analysis .
  • Work with team members to continuously improve QA processes and documentation standards.


Required Skills & Qualifications:

  • 4–5 years of experience in Software Testing , with a primary focus on manual testing .
  • Basic knowledge of automation tools such as Selenium , Postman , or Cypress .
  • Familiarity with test management and bug tracking tools like JIRA .
  • Solid understanding of SDLC and STLC , including test planning and execution.
  • Experience working within Agile/Scrum development environments.
  • Basic familiarity with version control systems such as Git is a plus.
  • Foundational knowledge of SQL for database-level testing.
  • Strong communication , analytical thinking , and problem-solving skills.
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Quality Analyst

Hyparz

Posted 3 days ago

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Job Description

Job Title: Quality Analyst - Mobile Application Testing

Location: 100% Remote

Experience Required: Minimum 3 years

Joining: Immediate


About Hyparz

Hyparz is a leading platform connecting businesses globally with top-notch remote software developers and IT talent. We are committed to delivering exceptional quality and creating solutions that make a difference. Join our dynamic team to work on cutting-edge projects with global clients.


Role Overview

We seek a skilled and detail-oriented Quality Analyst with a strong background in mobile application testing . The ideal candidate will ensure the highest quality standards of our mobile applications across multiple platforms (iOS and Android). As a key member of the QA team, you will be responsible for identifying bugs, improving testing processes, and ensuring a seamless user experience.


Responsibilities

  • Perform comprehensive testing of mobile applications across various devices, operating systems, and screen resolutions.
  • Create, maintain, and execute detailed test plans, test cases, and scripts.
  • Identify, document, and track bugs using industry-standard tools.
  • Collaborate with developers, designers, and project managers to resolve issues and ensure timely releases.
  • Conduct regression, usability, performance, and security testing.
  • Develop and implement automated testing frameworks (if applicable).
  • Ensure adherence to quality standards and continuous improvement of testing processes.
  • Stay updated with the latest mobile testing tools, techniques, and trends.


Qualifications and Skills

  • Minimum 3 years of experience in mobile application testing (iOS & Android).
  • Strong understanding of QA methodologies, tools, and processes.
  • Excellent analytical, problem-solving, and communication skills.
  • Ability to work in a 100% remote environment and manage tasks independently.


What We Offer

  • Fully remote work environment.
  • Competitive compensation and benefits.
  • Opportunities to work on cutting-edge projects with global clients.
  • A collaborative and inclusive culture that values innovation and professional growth.
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Quality Analyst

Gurugram, Uttar Pradesh HexaHealth

Posted 3 days ago

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Job Description

Job Title: Executive - Quality Analyst

Location: Sector - 14, Gurugram

Experience: 1-3 Years

Working Days: 5

Qualifications: Any Graduate (BTech/MTech/MCA preferred)


Position Overview:

We are seeking an Executive - Quality Analyst with experience to drive quality across the product lifecycle. The ideal candidate should be proficient in test automation, API testing, and QA tools, with strong analytical skills and attention to detail. Experience with SQL, Git, and Agile practices is a plus.


Key Responsibilities:

Quality Planning & Strategy: Define and implement QA plans and test strategies aligned with product and service objectives.

Automation & Efficiency: Lead automation efforts to improve test coverage, speed, and overall quality assurance processes.

Defect Management: Identify, track, and resolve defects through close collaboration with development teams.

Testing & Validation: Conduct thorough performance, regression, and functional testing to ensure product reliability.

Process Improvement & Reporting: Continuously enhance QA tools and workflows, ensuring compliance and delivering clear quality reports to stakeholders.


Skills we seek:

○ 1–3 years of QA experience with strong understanding of QA methodologies and best practices.

○ Proficient in automation tools, API testing, Jira, Postman/Swagger, and CRMs.

○ Basic knowledge of SQL and Git for testing and version control support.

○ Detail-oriented with strong analytical, problem-solving, and communication skills.


About HexaHealth:

At HexaHealth , we are building a platform that will help users choose the right hospital/surgeon for their surgical procedure. We are working towards building India's largest hospital network, and we will ensure a hassle-free experience for the patient at the hospital.


Website Link:

LinkedIn Link:

Careers Page Link:

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Quality Analyst

Procedure

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Job Description

We are looking for a curious developer to join our Test Engineering team at Procedure. We're a product development company established in early 2017. Before we dive into the job description, allow us to introduce ourselves.


Our team is a mixed bag. Of the smart and the hard workers. Of the organised and slightly chaotic. Of the early risers and the burners of the midnight oil. We appreciate diversity and truly like having differing perspectives in the room.


We pride ourselves on being early adopters of the latest tools, libraries, and frameworks while delivering business value all the time. People who work with us fall in love with their craft. We have changed the definition of "work" for them.


Here are some of our beliefs around work

  1. Work is only 1 part of your life and not your entire life. We treat it as such.
  2. Weekends are sacred and not to be messed around with. You won't be asked to work on one.
  3. Commuting is a waste of time . Working from home saves you additional time. Go crazy with it.
  4. Side gigs are welcome . We believe there are multiple avenues to learn and grow. Why restrict it to only work?
  5. Asynchronous by default . Synchronous communication is expensive, so we default to writing documents and literature to enable asynchronous communication.
  6. Good things come in pairs. Errors get halved. Productivity, ideas, and fun get doubled. Learning gets accelerated exponentially.
  7. Learning from mistakes. If you are not making mistakes and learning from them, you are not growing.


Apart from work, we continually invest in growing you as a professional and a human.

  • Extensive Boot Camp - get to learn, regardless of your experience, about Data Structure and Algorithms, LLD, HLD, DevOps, frontend, backend, and/or test engineering.
  • Book club - broaden your horizons by picking up a book every month, and have fun doing so
  • P1, The Half Yearly Tech Conference - here's where we explore futuristic themes to keep you informed about what's happening in the tech space outside our office.
  • Internal Projects - where your craft, experiment, and learning take precedence over deadlines. Also, try out new technologies and domains.


Growth requires mentorship

We believe choosing a mentor is more important than choosing a company. We have more than a decade of experience in our respective fields, and will be mentoring you to become a better engineer and a coder. We will help you with domain expertise, product thinking, and problem-solving. Ask us how it has helped our ex-employees in their careers when you chat with us.


What's it like here

We love debating over languages and frameworks, and want someone who can bring their opinions to these discussions. We love reading/sharing articles, podcasts, and tech essays. If you are someone who loves tea or coffee, Marvel or DC, Peterson or Zizek, or even something eclectic, you will feel right at home. Continuous improvement is at the heart of everything we do at work & outside.


This sounds good. But what exactly will you work on?

Since we are a service company, you will have the advantage of working on a wide gamut of problems, technology & real-world world-wise. You will be involved in all stages of the product lifecycle. You'll never have to wonder why you are working on something because you'll always know it.


What are you currently working on?

We carefully select our clients. This is to ensure we are always indexed well on challenging work. They include indie entrepreneurs, Series B/C funded startups, and big corporates.

Some of the sectors we are working on

  • Healthtech
  • Edtech
  • Insurtech
  • Sportstech
  • Fintech
  • And much more!

Trust us, there's never a dull day at work.


Here's what we expect from you

  1. You love breaking things apart and have a high bar for the quality of products.
  2. You have good knowledge of manual testing and know various testing protocols.
  3. You can set up and maintain your test suite with exhaustive test coverage and detailed test cases.
  4. You want to get into automation testing, and for that, you have learned coding or have sparsely worked in automation.
  5. You aren't complacent about your skillset and have a hunger to learn more.
  6. You like to share your learnings with others.


If you have made it this far, I think we should have a chat. Hit apply!

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Quality Analyst

Gurugram, Uttar Pradesh Policybazaar.ae

Posted 8 days ago

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Job Description

Job Description

Job Title: Quality Analyst - (Call Audit)

Location: Gurgaon


Responsibilities:

● High performance delivery on all quality parameters.

● Audit calls, chats/email interactions on Product/process, Communication and soft skills parameters.

● Conduct audits and feedback for the targeted population with the objective of improving scores for training throughput or conversion.

● Data analysis and making designated reports/decks

● Participate in calibrations to ensure consistent scoring & feedback delivery approach.

● Communicate to heighten awareness and focus on importance of positive customer experience

● Make recommendations and drive process improvement.

● Reduce learning curve and help enhance product/process knowledge of new joiners.

● Ensure that internal policies, procedures, and compliance regulations are being followed

● Customer/Client Interactions by using process knowledge and highlighting key areas to work on

● Prepare TNA, publish and execute for 100% closure

● Real Time Support (Production/Live Support) on the floor as per the business requirement.


Desired Candidate Profile

Prior exp in handling Quality for Outbound Sales account

Must understand Audit & Coaching process

Excellent writing and comprehension skills

Extremely good verbal & written communications skills

Technical knowledge of English communication - sentence construction, grammar, punctuation etc.

Effective Presentation, Feedback & Coaching skills

Hands-on experience on MS Office; preferably on MS Excel and Power Point

Customer orientation and Customer Service Attitude

Effective problem-solving skills and Highly energetic & enthusiastic

Interpersonal skills and Teamwork

Ability to handle/analyze data to generate Quantitative and Qualitative analysis

Industry.

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Quality Analyst

Gurugram, Uttar Pradesh Real Time Data Services

Posted 8 days ago

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Job Description

Job Responsibilities:

  • Conduct regular audits of customer interactions, support tickets, and service requests.
  • Identify process gaps, customer pain points, and agent performance trends.
  • Collaborate with Ops Managers and Team Leads to share actionable feedback and drive improvements.
  • Monitor service KPIs like TAT, FCR, Repeat and CSAT, and contribute to service quality initiatives.
  • Help enhance our QA framework, audit sheets, and reporting mechanisms.
  • Support training needs through data-driven insights and trend reports.


Qualifications:

  • Bachelor’s degree
  • Minimum 2+ Years of experience in Quality Assurance, preferably in a cloud hosting, SaaS, or technical support environment.


Required Skills:

  • Strong understanding of cloud hosting operations, remote desktop environments, and customer support workflows.
  • Excellent analytical, observation, and communication skills.
  • Experience with audit tools, CRM/ticketing platforms (Zoho Desk).
  • Proactive attitude and a keen eye for process improvement.


About RTDS:

Founded in 2010, Real Time Data Services (RTDS) is a group of companies excelling in global information technology, specializing in Cloud Computing and Cloud Telephony. We empower businesses worldwide with technologically advanced solutions that streamline operations and enhance efficiency. Being a market leader, we've catered to 10,000+ clients across the globe, consistently guaranteeing exceptional services.

Our Mission:

To become the forefront of Tech Global Leaders in Cloud Computing by striving towards excellence in our robust products & services, providing a competitive edge to our customers.

Our Vision:

Our vision is to achieve excellence through continuous improvement, innovation, and integrity, driven by a results-oriented and collaborative approach.

Our Brands:

AceCloud:

AceCloud is a leading provider of high-performance, affordable cloud solutions for SMBs and enterprises. Its comprehensive suite of services includes:

  • Public Cloud
  • Private Cloud
  • Cloud GPUs
  • Kubernetes
  • Infrastructure as a Service (IaaS)
  • AWS Services

Ace Cloud is working closely with AWS for the SMB and Startup verticals PAN India. We specialize in Cloud Assessment, AWS Migration, Application & Database Modernization as well as Data Analytic, Machine Learning and AI. With a strong emphasis on innovation and customer satisfaction, Ace Cloud offers single-click deployment and 24/7 human support to ensure seamless operations for its clients. Learn more:

Ace Cloud Hosting:

Headquartered in Florida, USA, Ace Cloud Hosting is a leader in managed hosting with over 15 years of expertise in cloud-based technologies. Its services include:

  • Accounting/Tax Application Hosting,
  • Managed Security Services
  • Managed IT Services and
  • Hosted Virtual Desktop Solutions

Learn More:

Key Highlights:

Industry Experience: 15+ years in the industry serving over 8,000 clients globally with a team of 600+ employees

Data Center Partners: 10+ data center partners located across the USA, UK, and India

Strategic Partnerships:

  • Microsoft Direct Partner under the CSP Program.
  • Intuit Authorized Commercial Hosting Provider.
  • AWS Advanced Consulting Partner with Storage & SMB Competencies
  • VMware Enterprise Partner for Infrastructure & Desktop Virtualization solutions

Accreditations and Memberships:

  • ISO/IEC 27001:2022 Certified
  • Registered with NASSCOM
  • Member of the Internet Telephony Services Providers’ Association in the UK.

Awards and Recognitions:

  • Customer Service Department of the Year Stevie Award (2024)
  • CPA Practice Advisor Readers' Choice Awards (2023)
  • VMware Accelerating Cloud Provider Partner Award (2020)
  • K2 Quality Award for Customer Satisfaction (2019)
  • Great User Experience Award by FinancesOnline (2018)
  • User Favourite Award by Accountex USA (2016)


Contact Information

Website:

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