8,861 Quality Analyst jobs in India

**Calling all innovators - find your future at Fiserv.**
We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day - quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we're involved. If you want to make an impact on a global scale, come make a difference at Fiserv.
**Job Title**
Specialist, Statistical Analysis
**What does a successful Specialist, Statistical Analysis do at Fiserv?**
Fiserv is looking for a talented specialist who plays a crucial role in an organization by leveraging their skills and expertise to extract valuable insights from data, enabling data-driven decision-making and contributing to the organization's success. Using product knowledge, subject matter expertise and technical skills, you will provide the highest level of service to resolve the client/customer's issues.
**What you will do:**
+ Drive new business engagements with clients and grow existing client engagements.
+ Liaison with the client to understand business problem, processes, and implementation challenge.
+ Leverage data to analyze the business unit function, identify the business drivers and recommend strategy and future course of actions.
+ Manage end to end delivery including requirement gathering, solution design and business recommendation. Work closely with statisticians to develop solution framework - Identify statistical techniques, implementation mechanism, tracking campaigns and pilots.
+ Conceptualize modeling framework, define data requirement, create predictive variables and co-ordinate model implementation with other business partners, and create experimental designs to understand drivers of business performance.
+ Should have domain expertise in the banking and risk domain to shape the solution framework and developing business strategies to drive incremental value to the business.
+ Should have expertise in advanced statistical techniques to validate the model outcomes generated by the statisticians and align it with the business needs and implementation plan.
+ Develop analytics proof of concepts on emerging trends in banking areas to develop new analytical products for Fiserv.
+ Collaborate with the model development team to provide feedback and recommendations for model improvements based on validation results.
+ Communicate validation findings and recommendations to stakeholders in a clear and concise manner, both verbally and through written reports or presentations.
**What you will need to have:**
+ Bachelor's degree in Statistics/mathematics or equivalent qualification.
+ 5-8 years of experience in solving business problems by applying advanced statistics.
+ Expertise in developing business presentations.
+ Strong analytical and problem-solving skills.
+ Excellent communication skills, both verbal and written.
**What would be great to have:**
+ Proficiency in programming languages such as Python, R, or SAS, and experience with relevant libraries and frameworks (e.g., TensorFlow, PyTorch, scikit-learn).
+ Solid understanding hypothesis testing, and validation methodologies.
+ Experience with data manipulation, feature engineering, and data preprocessing techniques.
+ Excellent communication skills, with the ability to convey technical concepts to non-technical stakeholders effectively.
+ Experience with data visualization tools and techniques to present validation results in a clear and meaningful way.
Thank you for considering employment with Fiserv. Please:
+ Apply using your legal name
+ Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).
**Our commitment to Diversity and Inclusion:**
Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law.
**Note to agencies:**
Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.
**Warning about fake job posts:**
Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.

You deserve to do what you love, and love what you do – a career that works as hard for you as you do. At Fiserv, we are more than 40,000 #FiservProud innovators delivering superior value for our clients through leading technology, targeted innovation and excellence in everything we do. You have choices – if you strive to be a part of a team driven to create with purpose, now is your chance to Find your Forward with Fiserv.

Responsibilities

Requisition ID R-10353347 Date posted 08/19/2025 End Date 09/01/2025 City Bengaluru State/Region Karnataka Country India Location Type Onsite

Calling all innovators – find your future at Fiserv.

We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title

Advisor, Statistical Analysis

Job Posting Title: Tech Lead, Statistical Analysis

What does a successful Tech Lead, Statistical Analysis do at Fiserv?

Fiserv is looking for a talented analytical advisor who plays a crucial role in helping clients make informed decisions based on data-driven insights. Fiserv offers a range of solutions for financial institutions, businesses, and merchants, analytics advisors contribute to the success of these solutions by providing expert guidance on utilizing data effectively. Using product knowledge, subject matter expertise and technical skills, he will provide the highest level of service to resolve the client/customer's issues.

What you will do:

Create comprehensive strategies to proactively identify and mitigate potential challenges and opportunities. Collaborate with cross-functional teams to ensure alignment with company objectives.

Oversee and analyze large datasets to identify patterns, trends, and anomalies. Utilize statistical modeling, machine learning algorithms, and data visualization tools to gain actionable insights and drive data-driven decision-making.

 Evaluate and optimize systems and technologies. Implement improvements to enhance the accuracy and efficiency of data analysis.

Develop and maintain regular reports on key metrics, trends, and insights. Present findings to stakeholders, recommending appropriate actions based on analysis.

Stay abreast of the latest trends, tools, and technologies in your field. Identify opportunities to enhance existing processes and methodologies, driving continuous improvement within the team.

Ensure Compliance and Best Practices: Ensure that all activities align with industry regulations and company policies. Collaborate with relevant teams to address any potential issues.

What you will need to have:

Bachelor’s or master’s degree in a relevant field such as Data Science, Statistics, Computer Science, or a related discipline.

Proven experience (typically 8-10 years) in analytics.

Strong analytical skills with expertise in data manipulation, statistical analysis, and machine learning techniques.

Proficiency in programming languages such as Python, R, or SQL.

Experience with data visualization tools (e.g., Tableau, Power BI) for presenting insights to stakeholders.

Excellent leadership and communication skills, with the ability to inspire and motivate a team.

What would be great to have:

Proficiency in programming languages such as Python, R, or SAS, and experience with relevant libraries and frameworks (e.g., TensorFlow, Py-Torch, scikit-learn).

Solid understanding of hypothesis testing, and validation methodologies.

Experience with data manipulation, feature engineering, and data preprocessing techniques.

Excellent communication skills, with the ability to convey technical concepts to non-technical stakeholders effectively.

Experience with data visualization tools and techniques to present validation results in a clear and meaningful way.

Apply using your legal name

Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

Our commitment to Diversity and Inclusion:

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law. 

Note to agencies:

Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.

Warning about fake job posts:

Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.

You deserve to do what you love, and love what you do – a career that works as hard for you as you do. At Fiserv, we are more than 40,000 #FiservProud innovators delivering superior value for our clients through leading technology, targeted innovation and excellence in everything we do. You have choices – if you strive to be a part of a team driven to create with purpose, now is your chance to Find your Forward with Fiserv.

Responsibilities

Requisition ID R-10353492 Date posted 08/19/2025 End Date 09/01/2025 City Bengaluru State/Region Karnataka Country India Location Type Onsite

Calling all innovators – find your future at Fiserv.

We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title

Specialist, Statistical Analysis

What does a successful Specialist, Statistical Analysis do at Fiserv?

Fiserv is looking for a talented specialist who plays a crucial role in an organization by leveraging their skills and expertise to extract valuable insights from data, enabling data-driven decision-making and contributing to the organization's success. Using product knowledge, subject matter expertise and technical skills, you will provide the highest level of service to resolve the client/customer's issues.

What you will do:

Drive new business engagements with clients and grow existing client engagements.

Liaison with the client to understand business problem, processes, and implementation challenge.

Leverage data to analyze the business unit function, identify the business drivers and recommend strategy and future course of actions.

Manage end to end delivery including requirement gathering, solution design and business recommendation. Work closely with statisticians to develop solution framework - Identify statistical techniques, implementation mechanism, tracking campaigns and pilots.

Conceptualize modeling framework, define data requirement, create predictive variables and co-ordinate model implementation with other business partners, and create experimental designs to understand drivers of business performance.

Should have domain expertise in the banking and risk domain to shape the solution framework and developing business strategies to drive incremental value to the business.

Should have expertise in advanced statistical techniques to validate the model outcomes generated by the statisticians and align it with the business needs and implementation plan.

Develop analytics proof of concepts on emerging trends in banking areas to develop new analytical products for Fiserv.

Collaborate with the model development team to provide feedback and recommendations for model improvements based on validation results.

Communicate validation findings and recommendations to stakeholders in a clear and concise manner, both verbally and through written reports or presentations.

What you will need to have:

Bachelor’s degree in Statistics/mathematics or equivalent qualification.

5-8 years of experience in solving business problems by applying advanced statistics.

Expertise in developing business presentations.

Strong analytical and problem-solving skills.

Excellent communication skills, both verbal and written.

What would be great to have:

Proficiency in programming languages such as Python, R, or SAS, and experience with relevant libraries and frameworks (e.g., TensorFlow, PyTorch, scikit-learn).

Solid understanding hypothesis testing, and validation methodologies.

Experience with data manipulation, feature engineering, and data preprocessing techniques.

Excellent communication skills, with the ability to convey technical concepts to non-technical stakeholders effectively.

Experience with data visualization tools and techniques to present validation results in a clear and meaningful way.

Apply using your legal name

Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

Our commitment to Diversity and Inclusion:

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law. 

Note to agencies:

Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.

Warning about fake job posts:

Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.

**Before you apply to a job, select your language preference from the options available at the top right of this page.**
Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow-people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.
**Job Description:**
**The Software Quality Engineer executes Information Services (I.S.) Quality Assurance (QA) processes with moderate guidance. He/She identifies problems, generates alternatives, and recommends solutions within defined processes. This position documents the progress of assigned tasks to ensure objectives are met. He/She collaborates effectively with QA team members, application developers, software vendors, consultants, user communities, and test environment technical support staff in the execution of testing procedures. This position supports testing efforts of small to medium complexity. The Software Quality Engineer is knowledgeable of the key processes and technology within the business functions he/she supports.**
**Responsibilities**
**Understand Requirement and Design, build and execute Test Plan, Scenario and Cases**
**Defect tracking and Documentation**
**Collaborate with cross-functional team to understand new features**
**Perform testing in Multiple Browsers**
**Perform testing in Multiple time-zones.**
**Continuously discover, evaluate, and implement new technologies to maximize testing efficiency.**
**Technical Experience**
**4-8 years of total experience.**
**Must be able to work independently without hand holding in Agile/Scrum environment.**
**Work with functional teams to analyze and identify test cases, identify test data requirements.**
**Interact with application teams to discuss scope, framework tailoring and design**
**Write Test Plans and Test Strategies.**
**Hands on experience using tools such as Selenium web driver with C#, Soap UI for API testing.**
**Experience of development of Playwright framework from scratch.**
**Hands on in Azure Devops and Agile methodologies.**
**Execute scripts developed for applications in multiple browsers (CBT) and platforms.**
**Generate execution reports, customized reports, analyzes failures and implement fixes as needed**
**Support maintenance of the automation scripts as needed to comply with application changes**
**Should be able to understand the requirement and design test procedures and test cases for automated software testing.**
**Should be able Design automated test scripts that are reusable.**
**Ensure all automated testing related activities are carried out as per the standards defined by the company.**
**Coordinate with program and development management teams in product development lifecycle to conform end user product and quality requirements and shipment schedule.**
**Analyze performance test requirements and develop test plans and debug to understand test objective requirements.**
**Handle performance testing and present results for validating and analysis to Project Teams.**
**Answer technical issues to resolve and follow up.**
**Prepare software defect tracking and report entire project release status to stakeholders.**
**Technical Competencies**
**Required**
**Manual & Automation Testing**
**Web Service, restful service, Web API testing, Core C#, JSON, JavaScript, PL/SQL, SQL Server, Playwright**
**Database concepts and query writing.**
**JUnit, Playwright, Soap UI for API testing.**
**Test Plans and Test Strategies.**
**Hands on in JIRA/Azure DevOPS, Agile methodologies**
**Characteristics**
**Ability to operate in a fast-paced environment with a sense of urgency and accountability.**
**Strong analytical and problem-solving skills**
**Proactive and flexible at work**
**Good interpersonal and team building skills**
**Passionate about continual learning**
**High energy and attention to details**
**Must be self-starter, technically proficient to independently handle assigned tasks**
**Excellent oral and written communication skills in English**
**Qualification**
**Required**
**BE/B. Tech/MCA or equivalent degree with good academic record**
**Desired**
**Certification in Testing (one or more) will be a plus like ISTQB**
**Employee Type:**
Permanent
UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.

**Avant de postuler à un emploi, sélectionnez votre langue de préférence parmi les options disponibles en haut à droite de cette page.**
Découvrez votre prochaine opportunité au sein d'une organisation qui compte parmi les 500 plus importantes entreprises mondiales. Envisagez des opportunités innovantes, découvrez notre culture enrichissante et travaillez avec des équipes talentueuses qui vous poussent à vous développer chaque jour. Nous savons ce qu'il faut faire pour diriger UPS vers l'avenir : des personnes passionnées dotées d'une combinaison unique de compétences. Si vous avez les qualités, de la motivation, de l'autonomie ou le leadership pour diriger des équipes, il existe des postes adaptés à vos aspirations et à vos compétences d'aujourd'hui et de demain.
**Fiche de poste :**
**The Software Quality Engineer executes Information Services (I.S.) Quality Assurance (QA) processes with moderate guidance. He/She identifies problems, generates alternatives, and recommends solutions within defined processes. This position documents the progress of assigned tasks to ensure objectives are met. He/She collaborates effectively with QA team members, application developers, software vendors, consultants, user communities, and test environment technical support staff in the execution of testing procedures. This position supports testing efforts of small to medium complexity. The Software Quality Engineer is knowledgeable of the key processes and technology within the business functions he/she supports.**
**Responsibilities**
**Understand Requirement and Design, build and execute Test Plan, Scenario and Cases**
**Defect tracking and Documentation**
**Collaborate with cross-functional team to understand new features**
**Perform testing in Multiple Browsers**
**Perform testing in Multiple time-zones.**
**Continuously discover, evaluate, and implement new technologies to maximize testing efficiency.**
**Technical Experience**
**4-8 years of total experience.**
**Must be able to work independently without hand holding in Agile/Scrum environment.**
**Work with functional teams to analyze and identify test cases, identify test data requirements.**
**Interact with application teams to discuss scope, framework tailoring and design**
**Write Test Plans and Test Strategies.**
**Hands on experience using tools such as Selenium web driver with C#, Soap UI for API testing.**
**Experience of development of Playwright framework from scratch.**
**Hands on in Azure Devops and Agile methodologies.**
**Execute scripts developed for applications in multiple browsers (CBT) and platforms.**
**Generate execution reports, customized reports, analyzes failures and implement fixes as needed**
**Support maintenance of the automation scripts as needed to comply with application changes**
**Should be able to understand the requirement and design test procedures and test cases for automated software testing.**
**Should be able Design automated test scripts that are reusable.**
**Ensure all automated testing related activities are carried out as per the standards defined by the company.**
**Coordinate with program and development management teams in product development lifecycle to conform end user product and quality requirements and shipment schedule.**
**Analyze performance test requirements and develop test plans and debug to understand test objective requirements.**
**Handle performance testing and present results for validating and analysis to Project Teams.**
**Answer technical issues to resolve and follow up.**
**Prepare software defect tracking and report entire project release status to stakeholders.**
**Technical Competencies**
**Required**
**Manual & Automation Testing**
**Web Service, restful service, Web API testing, Core C#, JSON, JavaScript, PL/SQL, SQL Server, Playwright**
**Database concepts and query writing.**
**JUnit, Playwright, Soap UI for API testing.**
**Test Plans and Test Strategies.**
**Hands on in JIRA/Azure DevOPS, Agile methodologies**
**Characteristics**
**Ability to operate in a fast-paced environment with a sense of urgency and accountability.**
**Strong analytical and problem-solving skills**
**Proactive and flexible at work**
**Good interpersonal and team building skills**
**Passionate about continual learning**
**High energy and attention to details**
**Must be self-starter, technically proficient to independently handle assigned tasks**
**Excellent oral and written communication skills in English**
**Qualification**
**Required**
**BE/B. Tech/MCA or equivalent degree with good academic record**
**Desired**
**Certification in Testing (one or more) will be a plus like ISTQB**
**Type de contrat:**
en CDI
_Chez UPS, égalité des chances, traitement équitable et environnement de travail inclusif sont des valeurs clefs auxquelles nous sommes attachés._

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start **Caring. Connecting. Growing together.**
Clinical QE, Role is responsible for creating and executing quality test cases to validate the clinical and functional integrity of web-based software application, work closely with software developers, business analysts and clinical coding experts to ensure the team delivers high quality product within the expected delivery window. Person should be capable of identifying the defects early during the software development lifecycle.
Clinical QE, He/She will be responsible for creating and executing clinical & functional test cases for a software product which works as a claim processor/claim scrubber/Clinical Rule engine.
**Primary Responsibilities:**
+ Test case creation and execution
+ Testing new features being developed to make sure the product is functionally & clinically viable
+ Testing clinical rules/patterns being developed to ensure the rule correctly captures the essence of the sourced clinical/medical guidelines
+ Ensure the product is compliant to the US Healthcare system
+ Work closely with the Business Analysts, medical/clinical coding experts to clearly understand the business requirement of feature or rules and then co-ordinate with the software developers, other team members & stakeholders to ensure the feature being delivered is clinically and functionally accurate
+ Create testing environments with special focus on replicating client's environment during defect research and fix
+ Provide accurate and timely estimates for tasks
+ Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so
**Required Qualifications:**
+ Graduate degree or equivalent experience
+ Clinical QE, understanding of US Healthcare system with medical coding experience to perform clinical and functional testing, medical coder
+ Knowledge of Quality Engineering best practices
+ Knowledge of the Agile methodology for delivering software solutions
+ Working knowledge of Oracle & SQL DB. Should be an AI User leveraging AI tools like ChatGPT for generating content and answering queries
+ Good understanding of US Healthcare system
+ Proven good analytical skills and client like testing mindset
+ Proven excellent verbal & written communication skills, problem solving and troubleshooting skills with focus on accuracy and attention to details
+ Knowledge of AI User leveraging artificial intelligence tools to streamline business processes and boost productivity. This role involves using applications such as ChatGPT for generating content and answering queries
**Preferred Qualification:**
+ Experience in tools such as Rally, intellij, GITHUB and or other testing tools
_At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission._

**What you'll do:**
The Quality Engineer is responsible for Transition Quality, coordinating with Sending Site Quality team and deploying work instructions/procedures and associated process controls. Quality Engineer will be responsible for analyzing, implementing and coordinating scrap reduction and quality improvement projects. Will be responsible for FAI/PPAP.
- Implement new Quality System that meets internal, customer, and industry requirements.
- Apply quality engineering toolset to ensure manufacturing process capability, including use of FMEA, control plan, MSA, process validation techniques
- Identify organizational training needs and execute training on subjects relating to customer requirements
- Facilitate dialog with customers and internal Eaton team to understand and resolve potential product quality issues through Root Cause Corrective Action (RCCA)
- Handling on Calibration & CMM.
- Implements measures to improve inspection methods, equipment/tool performance, product quality, efficiency and morale.
- Execute other duties as assigned
- GD&T, Gauging, SPC, APQP,PPAP, MSA,RCCA, inspection techniques
- ISO 9001, AS9100, NADCAP quality assurance systems
- Strong analytical, project management, organizational, and time management skills
- Certified Internal Quality Auditor (AS9100) preferred
- Ability to communicate effectively with all levels of the organization, from production associates to the leadership team
- Demonstrated leadership skills
**Qualifications:**
Bachelor degree in mechanical, industrial, or aerospace engineering
5+ years of experience in Quality function in an aerospace industry
**Skills:**
+ Demonstrated command of: Machining, assembly, testing operations.
+ ISO 9001, AS9100, NADCAP quality assurance systems.
+ GD&T, Gauging, SPC, APQP,PPAP, MSA,RCCA, inspection techniques
+ FMEA, control plan, MSA, process validation techniques
+ MS office & MINITAB
+ Indian by National

Job Title:
Quality Analyst
Job Description
**Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations.**
**Role and Key Responsibilities:**
**Report results of evaluations to appropriate Quality/Operations stakeholders (Quality Leadership Supervisor and Account Management) on a weekly and monthly basis.**
**Achieve departmental productivity requirements (e.g. number of calls/chats monitored per month on schedule etc.). Facilitate and/or participate in calibration sessions with Quality Leadership, staff.**
**Facilitate remote call monitoring sessions as needed. Maintain forms and definitions documents. Participate in performance improving task force with Account Management and clients.**
**Participate in internal quality audits (e.g. periodic audits of all key customer related processes to determine process control and efficiencies) and recommend changes. Demonstrate mastery and comprehension of client's quality standards.**
**Facilitate program specific internal & external calibration sessions. Participate in program management monitoring sessions. Demonstrate proficiency with respect to the client specific sales/service process.**
**Maintain current understanding of program strategies while process monitoring Proficiency in use of Quality reporting databases. Support management focus on review of key drivers, metrics and operational processes (including Training) that drive Balanced Scorecard and account profitability goals.**
**Work closely with the Quality Supervisor & Manager on analysis and process improvement initiatives.**
**Key skills & knowledge:**
**Proficiency with various software applications programs including e-mail messaging applications Microsoft Word and Excel**
**Experience in managing international voice clients preferably in Banking/Insurance/Healthcare**
**Effective oral and written communication skills**
**Broad understanding of client conformance measures**
**Process Improvement knowledge/analytical skills- preferred**
**Educational Qualification** **: Graduation**
**Disclaimer:-**
**'Neither Concentrix nor any authorized 3rd party who assist with our recruitment process, ever ask candidates for 'recruitment', 'processing' or any other kind of fees in exchange for offer letters from Concentrix. Offer letters and other recruiting correspondence from Concentrix are printed on Concentrix letter head with authentic signatures of appropriate Concentrix authorities.**
Location:
IND Mumbai - Malad West Paradigm Towers Mindspace
Language Requirements:
Time Type:
**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (

Job Title:
Quality Analyst
Job Description
**Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations.**
**Role and Key Responsibilities:**
**Report results of evaluations to appropriate Quality/Operations stakeholders (Quality Leadership Supervisor and Account Management) on a weekly and monthly basis.**
**Achieve departmental productivity requirements (e.g. number of calls/chats monitored per month on schedule etc.). Facilitate and/or participate in calibration sessions with Quality Leadership, staff.**
**Facilitate remote call monitoring sessions as needed. Maintain forms and definitions documents. Participate in performance improving task force with Account Management and clients.**
**Participate in internal quality audits (e.g. periodic audits of all key customer related processes to determine process control and efficiencies) and recommend changes. Demonstrate mastery and comprehension of client's quality standards.**
**Facilitate program specific internal & external calibration sessions. Participate in program management monitoring sessions. Demonstrate proficiency with respect to the client specific sales/service process.**
**Maintain current understanding of program strategies while process monitoring Proficiency in use of Quality reporting databases. Support management focus on review of key drivers, metrics and operational processes (including Training) that drive Balanced Scorecard and account profitability goals.**
**Work closely with the Quality Supervisor & Manager on analysis and process improvement initiatives.**
**Key skills & knowledge:**
**Proficiency with various software applications programs including e-mail messaging applications Microsoft Word and Excel**
**Experience in managing international voice clients preferably in Banking/Insurance/Healthcare**
**Effective oral and written communication skills**
**Broad understanding of client conformance measures**
**Process Improvement knowledge/analytical skills- preferred**
**Educational Qualification** **: Graduation**
**Disclaimer:-**
**'Neither Concentrix nor any authorized 3rd party who assist with our recruitment process, ever ask candidates for 'recruitment', 'processing' or any other kind of fees in exchange for offer letters from Concentrix. Offer letters and other recruiting correspondence from Concentrix are printed on Concentrix letter head with authentic signatures of appropriate Concentrix authorities.**
Location:
IND Mumbai - Malad West Paradigm Towers Mindspace
Language Requirements:
Time Type:
**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (