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Let me tell you about the role

Castrol India is currently uses Turfview (be spoke) Distributor Management system management to capture all the secondary sales transaction. In addition, it has a series of other key applications which make up our wider transaction system.  This system will many such API’s interfaces with Customer and other bp system. 
This role will look after deliveries across to support and deliver high quality of customer-focused environment.  
This role is responsible to work closely with business users understand business requirements, eliciting, defining, coordinate with vendor and to ensure that I&E delivers solution that successfully meet those needs, and that our customers experience is positive, and expectations are met.  
Monitor vendor performance (important metric), SLA and budgets.
Need to work closely with business users and ensure system should be compliance as per the Audit requirement. 
BP is a diverse and inclusive workplace.  We are proud of our fairness, equal opportunity and meritocracy which allows our employees to reach their full potential.

The role will be accountable for:

• Focus on operational integrity, assuring operational compliance with architectural and security standards, as well as compliance and policy controls refined by Strategy, Digital Security or other relevant Regulatory, Legal and Compliance functions.
• Ensure development, testing, operations and ongoing improvements to digital products
• Lead development of operational procedures and work instructions, enable to successfully implement maintenance duties, and Change Requests
• Collaborate extensively with technology teams to resolve complex incidents, requests and problems, and will act as technical advisors on major digital projects
• Assure the safe application and adoption of new and changed technology into the environment, working with customers to ensure requirements are met and respond to escalation where needed
• Carry out administrative tasks as needed by bp’s service management processes and Tools (e.g. SNOW, ADO, etc.)

What you will deliver

Reviewing and verifying project documents and participating in product related activities, identifying any risks and vulnerabilities.

The role will be accountable for:
• Focus on operational integrity, assuring operational compliance with architectural and security standards, as well as compliance and policy controls refined by Strategy, Digital Security or other relevant Regulatory, Legal and Compliance functions.
• Ensure development, testing, operations and ongoing improvements to digital products
• Lead development of operational procedures and work instructions, enable to successfully execute maintenance duties, and Change Requests
• Collaborate extensively with technology teams to resolve complex incidents, requests and problems, and will act as technical advisors on major digital projects
• Assure the safe application and adoption of new and changed technology into the environment, working with customers to ensure requirements are met and respond to escalation where needed
• Carry out administrative tasks as needed by bp’s service management processes and Tools (e.g. SNOW, ADO, etc.)
• Domain & technical knowledge
o Sound understanding of DMS system (Distributor Management System)
o Problem solving
o Good understanding of Cloud environment (Azure, AWS), Oracle and SQL database.
o Good understanding of API’s integration (REST APIs,  XML, Python, Java, JSON etc)
o Experience with agile development tools such as Azure DevOps.
o Experience in tools for managing requirements, for example, ADO, SharePoint, Visio etc
o Track record of good interpersonal, written, and verbal communications skills
o Ability to work within a virtual global team environment, self-motivated to work with limited supervision
o Exposure of Statutory compliance and Audit requirement
o Vendor Contract management, KPI tacking, SLA, budget etc.
- Knowledge of ERP (JD Edwards) will be an added advantage.
- Knowledge of latest technologies automation tools like Automation Anywhere, AI/ML, Customer - Relationship Management (CRM), Salesforce, API Designer will be an added advantage.

What you will need to be successful (experience and qualifications)

• Formal qualifications constituting university degrees, examination certificates that confirm a level of educational attainment or licenses. (A Bachelor's (or higher) degree, preferably in Computer Science, MIS/I, )
• ITIL Qualification desirable but not required 
• Prior experience working in an IT support role within a FGMG environment
• Good understanding of DMS (Distributor Management system) 
• Work creatively and analytically in a problem-solving environment
• Good change management skills and delivery assurance experience
• Can resolve conflicting ideas and demands to provide clarity and establish priorities that aligns with business objectives 
• The ability to deliver a message effectively and concisely at all levels, on both a technical and a business level
• Track record of good interpersonal, written, and verbal communications skills
•  Ideally experience with agile development tools such as Azure DevOps and Jira
• Domain & technical knowledge
o Sound understanding of DMS system (Distributor Management System)
o Problem solving
o Good understanding of Cloud environment (Azure, AWS), Oracle and SQL database.
o Good understanding of API’s integration (REST APIs,  XML, Python, Java, JSON etc)
o Experience with agile development tools such as Azure DevOps.
o Experience in tools for managing requirements, for example, ADO, SharePoint, Visio etc
o Track record of good interpersonal, written, and verbal communications skills
o Ability to work within a virtual global team environment, self-motivated to work with limited supervision
o Exposure of Statutory compliance and Audit requirement
o Vendor Contract management, KPI tacking, SLA, budget etc.

- Knowledge of ERP (JD Edwards) will be an added advantage.
- Knowledge of latest technologies automation tools like Automation Anywhere, AI/ML, Customer Relationship Management (CRM) and Business Intelligence (BI), MuleSoft API Designer, ETL Tools will be an added advantage.

Travel Requirement:

Negligible travel should be expected with this role

Relocation Assistance:

This role is eligible for relocation within country

Remote Type:

This position is not available for remote working

Skills:

Legal Disclaimer:

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, socioeconomic status, neurodiversity/neurocognitive functioning, veteran status or disability status. Individuals with an accessibility need may request an adjustment/accommodation related to bp’s recruiting process (e.g., accessing the job application, completing required assessments, participating in telephone screenings or interviews, etc.). If you would like to request an adjustment/accommodation related to the recruitment process, please contact us .

If you are selected for a position and depending upon your role, your employment may be contingent upon adherence to local policy. This may include pre-placement drug screening, medical review of physical fitness for the role, and background checks.

Are you passionate about cloud computing, obsessed with customer experience, and driven to resolve complex issues under pressure? Do you thrive in high-stakes, live environments and want to play a pivotal role in ensuring the reliability of Microsoft's cloud platform? If so, the Azure Customer Experience (CXP) team has the opportunity for you.
Microsoft Azure is one of the most exciting and strategic products at Microsoft-powering mission-critical workloads for enterprises, governments, and startups around the world. Azure delivers on-demand, hyper-scale infrastructure and platforms via Microsoft's global data centers, enabling customers to build, host, and scale their applications with confidence.
The Customer Reliability Engineering (CRE) team within Azure CXP is a top-level pillar of Azure Engineering responsible for world-class live-site management, customer reliability engagements, modern customer-first experiences for scale, and drives deep customer insights and empathy into the broader Azure Engineering organization. Our "no dead-end's" philosophy ensures that every customer, regardless of size or scale, can realize their full potential through the Microsoft Cloud
We are seeking decisive and experienced Service Engineers with proven incident and crisis management experience. These engineers will manage Live Site issues, drive Problem Management, and enhance customer reliability.
The ideal candidate will possess deep technical expertise in Azure Core Services and their intricate interdependencies, coupled with a proven ability to manage complex, highly available services on a scale. As the single point of command and control during high-severity incidents, you will orchestrate cross-functional engineering, operations, and communications to swiftly restore services, minimize impact, and safeguard the trust of our global customer base
You will work closely with Customers, First Parties, Customer Support, Livesite, and Engineering teams to deliver critical, customer-facing features. Success in this role requires the ability to influence and collaborate across many Azure servicing teams to ensure customer needs are met. You'll be surrounded by elite developers, data scientists, and customer-obsessed engineers who care deeply about continuous improvement and resilient cloud operations.
In addition, this role includes on-call responsibilities for managing and resolving complex multi-service outages. It requires the ability to remain effective under pressure, apply broad technical and analytical skills, and coordinate seamlessly with internal service teams and stakeholders?Strong communication?skills-both written and verbal-are essential. You will also lead the evolution of Azure's Incident Management practice through Post-Incident Reviews, process development, and system automation. By?leveraging?telemetry and metrics, you will?identify?and drive platform-wide improvements with global impact?You'll?be the single point of command and control during high-severity incidents, orchestrating cross-functional engineering, operations, and communications to minimize impact, restore services quickly, and protect the trust of our global customer base?
This role offers a unique opportunity to make immediate impact, improve systems at scale.
**Responsibilities**
To be successful in this role, you must have a great track record of customer compassion, an engineering mindset, an innate aptitude for agility, and technical excellence in software engineering. Collaborate closely with Engineering/PM to ensure the availability, performance of Live Site and the satisfaction of our customers
+ Manage high-severity incidents (SEV0/SEV1/SEV2) across Azure services, serving as the single point of accountability to ensure rapid detection, triage, resolution, and customer communication.
+ Act as the central authority during live site incidents, driving real-time decision-making and coordination across Engineering, Support, PM, Communications, and Field teams.
+ Participate in the on-call rotation.
+ Provide calm, decisive leadership in crisis situations, escalating as needed to senior leadership.
+ Promote a customer-first culture by prioritizing availability, reliability, and platform trust in every response.
+ Contribute inanalyzing customer-impacting signals from telemetry, support cases, and feedback to identify root causes, drive incident reviews (RCAs/PIRs), and implement preventative service improvements.
+ Contribute to Azure platform improvementsby incorporating learnings from live site events and customer feedback, ensuring improved reliability, observability, and supportability.
+ Collaborate closely with Engineering and Product teams to influence and implement service resiliency enhancements, auto-remediation tools, and customer-centric mitigation strategies.
+ Identify and advocate for customer self-service capabilities, improved documentation, and scalable solutions that empower customers to resolve common issues independently.
+ Contribute to the development and adoption of incident response playbooks, mitigation levers, and operational frameworks aligned to real-world support scenarios and strategic customer needs
+ Contribute to the design of next-generation architecture for cloud infrastructure services with a focus on reliability and strategic customer support outcomes.
+ Build and maintain cross-functional partnerships, ensuring alignment across engineering, business, and support organizations.
+ Be data-driven and results-focused, using metrics to evaluate incident response effectiveness and platform health.
+ Apply engineering mindset to operational challenges, balancing agility, scalability, and technical quality in collaboration with peers
+ Demonstrate strong collaboration and results-focused execution under pressure while working closely with other teams.
**Qualifications**
**Required Qualifications**
+ 5+ years' proven expertise in mission-critical cloud operations, high-severity incident response, SRE, or large-scale systems engineering on hyperscale platforms like Azure, AWS, or GCP.
+ Must have?Service Engineering experience in?a 24 x 7 x 365 enterprise environments?
+ Exceptional command-and-control communication skills-able to drive clarity and direction with customers - internal Microsoft stake holders and?third-party?vendors during ambiguity and chaos.
+ Deep understanding of cloud architecture patterns, microservices, and containerization.
+ Demonstrated ability to make decisions quickly, under pressure, and with limited data-without compromising long-term reliability.
+ Familiarity with monitoring and observability tools (e.g., Grafana,Prometheus, Datadog, Splunk, New Relic).
+ Contribute to Implement observability frameworks to proactively detect performance bottlenecks.
+ Strong knowledge of CI/CD pipelines, container orchestration (Kubernetes, Docker), and infrastructure as code (Terraform, ARM, Bicep).
+ Familiarity with AI/ML frameworks and cloud AI services.
+ Experience implementing AI-driven monitoring, alerting, and remediation systems
+ Fluency in one or more automation languages (PowerShell,?Python, CLI etc.)?
+ Understanding ITIL or other incident management frameworks is a must.
+ Understand?High Availability, Disaster Recovery, Business Continuity, Performance Tuning
+ Demonstrates?strategic thinking, quantitative and analytical skills, team leadership, and collaboration?
+ Excellent problem resolution, judgment, negotiating and?decision-making?skills
+ Desired?Strong knowledge of Windows Platform?or Linux, developer tools and?ability?to diagnose and debug user code
+ Effectively manage and prioritize multiple tasks in accordance with high level objectives/projects?
+ Excellent communication skill (written + verbal) in **English** , especially in high-pressure scenarios.
+ Ability to communicate with a variety of audiences; including high-profile customers, executive management, and engineering teams.
+ Experience with Azure, AWS, or GCP core services and their interdependence.
+ Bachelor's or master's degree in computer science, Information Technologyor equivalent experience
**Preferred Qualifications**
+ 8+ Years of demonstrated experience as an Incident Commander or Crisis Manager for critical, high-severity incidentsin high-availability, distributed environments.
+ Experience with SRE (Site Reliability Engineering) principles and practices.
+ Exposure to chaos engineering, fault injection, or high availability architecture.
+ AI/ML Experience: (Beginner to Intermediate)
+ Familiarity with how AI/ML models are integrated into cloud infrastructure and their potential failure modes.
+ Experience using AI-powered tools for incident analysis, log correlation, or predictive alerting.
+ An understanding of the challenges and risks associated with AI/ML systems in a production environment.
+ Certifications:
+ Relevant cloud certifications (e.g., AWS Certified DevOps Engineer, Azure Solutions Architect, GCP Professional Cloud Architect).
+ Certifications in ITIL, SRE, or other relevant frameworks.
Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations ( .

Are you passionate about cloud computing, obsessed with customer experience, and skilled at translating complex technical issues into clear, transparent communication? Do you thrive in high-stakes, fast-paced environments and want to play a pivotal role in how Microsoft shows up for customers during moments that matter most? If so, the Azure Customer Experience (CXP) team has the opportunity for you.
Microsoft Azure is one of the most exciting and strategic products at Microsoft-powering mission-critical workloads for enterprises, governments, and startups around the world. Azure delivers on-demand, hyper-scale infrastructure and platforms via Microsoft's global data centers, enabling customers to build, host, and scale their applications with confidence.
The Customer Reliability Engineering (CRE) team within Azure CXP is a top-level pillar of Azure Engineering responsible for world-class live-site management, customer reliability engagements, and modern customer-first experiences at scale. Our "no dead-ends" philosophy ensures that every customer, regardless of size or scale, can realize their full potential through the Microsoft Cloud.
We are seeking a decisive, detail-oriented Customer Communications Manager who will serve as the customer's voice and advocate during high-severity incidents across Microsoft Azure. You will work closely with incident managers, engineering responders, and field stakeholders to shape and deliver clear, timely, and action-oriented communications during outages, security events, service retirements, and other high-impact scenarios.
This is a critical, customer-facing role requiring exceptional writing skills, calm leadership during ambiguity, and a passion for building customer trust through transparency and clarity. You'll work at the intersection of customer support, technical operations, and communications-and you'll help shape how Microsoft communicates during crises, preemptively and retrospectively.
**Responsibilities**
To be successful in this role, you must bring customer empathy, crisp communication instincts, and the ability to lead with clarity under pressure. You will:
+ Serve as the primary author and approver of customer-facing communications during service incidents (SEV0/SEV1/SEV2), coordinating across Engineering, Support, PM, and Field.
+ Ensure every message to customers reflects transparency, empathy, and actionability, even in high-pressure and fast-moving environments.
+ Actively partner with Incident Commanders to stay synchronized on technical developments and customer impact during live-site events.
+ Review telemetry, support signals, and field input to guide communication strategy and tailor messaging to affected audiences.
+ Participate in the on-call rotation as a Customer Communications Lead, contributing to a 24/7 response model.
+ Contribute to Post-Incident Reviews (PIRs) by documenting impact, customer experience themes, and communication effectiveness.
+ Work with tooling and platform teams to enhance the automation and targeting of service notifications, especially in Azure Service Health.
+ Champion communication best practices, including ETA consistency, mitigation clarity, and consistent updates throughout the incident lifecycle.
+ Help build communication playbooks and scalable frameworks for maintenance and retirement events.
+ Partner with product, support, and engineering teams to identify improvements in customer readiness and self-serve guidance.
**Qualifications**
Required Qualifications
+ 1-4 years of experience in cloud operations, technical communications, incident response, or SRE roles in platforms like Azure, AWS, or GCP.
+ Must have enterprise in a 24×7×365 enterprise environment.
+ Exceptional written communication skills-able to distill complex technical topics into clear, concise, and customer-appropriate language under pressure.
+ Strong cross-team collaboration skills-able to align stakeholders and drive messaging consensus across Engineering, Comms, Support, and Field.
+ Demonstrated ability to make quick decisions and prioritize customer needs during ambiguity and chaos.
+ Understanding of incident management frameworks (e.g., ITIL) and customer communication strategies during high-impact events.
+ Strategic thinking and a customer-first mindset; able to advocate for improvements in platform transparency and experience.
+ Excellent problem-solving, judgment, and decision-making skills.
+ BS/BA in Communications, History, English, Engineering, Computer Science, or equivalent experience.
Preferred Qualifications
+ Some familiarity with service health platforms and tooling for communicating incident status at scale (e.g., Azure Service Health, SHP, ICET, Status Page).
+ 3+ years experience managing or leading customer communications for high-severity incidents or outages.
+ Prior experience as an Incident Commander, Crisis Comms Manager, or Live Site Engineering lead.
+ Familiarity with cloud resiliency patterns, failover models, and recovery scenarios.
+ Experience with AI/ML-based tooling for incident detection, log correlation, or predictive alerting is a plus.
+ Certifications in cloud technologies (Azure, AWS, GCP), ITIL, or SRE frameworks are desirable.
Every day, our customers stake their business and reputation on our cloud. You can help #AzCXP provide the clarity and confidence they need during moments of uncertainty. Join us in shaping the voice of Microsoft Azure in the eyes of the world.
#azcre #cxpcomms #azreliability
Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations ( .

**Job Family:** Electrification & Automation
**Req ID:** 471200
Siemens limited - Smart Infrastructure - Electrification and Automation - Customer Services - Field Services & Power AcademyMode of employment: Full timeWhat are my responsibilities?1. Service Engineer - Installation, Testing & Commissioning, Maintenance, Troubleshooting2. Excellent proficiency in LV & MV AIS & GIS Products, Relay3. Proficiency in Protection & Automation will addon advantage4. Responsibility will include 80-90% travellingWhat do I need to qualify for this job?- B.E. - Electrical / Electronics/ Mechanical- 5+ years' experience in Electrical systems - Must have good communication skills

**Job Family:** Buildings
**Req ID:** 467073
We're enhancing the way we live and work by intelligently connecting energy systems, buildings and industries!Smart infrastructure from Siemens makes the world a more connected and caring place - where resources are valued, where impact on the world is considered, where sustainable energy is delivered reliably and efficiently. It provides the flexible infrastructure to allow society to evolve and respond to changing conditions. Technology and the ingenuity of people come together to be at one with our environments and to care for our world. We do this from the macro to the micro level, from physical products, components and systems to connected, cloud-based digital offerings and services. Siemens offers a broad portfolio of grid control and automation; low- and medium-voltage power distribution, switching and control; and building automation, fire safety and security, HVAC control and energy solutions. Responsible for both software and hardware of building management systems (BMS), Fire Alarm System, ACS, CCTVKnowledge of HVAC and system integrations including Fire Alarm, Access Control, CCTV Systems5+ years of relevant experience of IBMS service works. Familiar with Niagara system, PLC , DDC and had experience of HVAC control programming & ELV systemsPractical experience in participating in and completing a few building automation engineering projects with Siemens productPlan, coordinate, and schedule service works, including the coordination among contractors and other professionals.Lead and communicate technical information with customers.Design and Generation of BOQs for IBMS and doing actual site surveys and collecting data on field.Designing the IO Summary, Rough Preparation of GA & Wiring Diagrams, System Architecture.Designing control logics for DDC Programming and designing and editing graphics templates.Identify and troubleshoot problems that may arise during the design, development, and implementation of BMS service works.Execution of service small extension, upgradation, migration jobs.Fulfilling service tasks, installation, and maintenance of the IBMS Systems, also for other collateral products, according to the manufacturer's instructions.Working accurately by following the processes and procedures.Reporting of activities and customer on-site visits.Planning PPM activities as per scheduleAssuring an efficient management of the spare parts and materials, including bringing them on time from the customer to be returned and the accurate completion of the technical forms required for return.Resolving customer issues and escalating them, when needed, informing Service Manager of complaints.Timely collection of payments.This role is based in Hyderabad, where you'll get the chance to work with teams impacting entire cities, countries - and the shape of things to come.Make your mark in our exciting world of SiemensWe're Siemens. A collection of over 379,000 minds building the future, one day at a time in over 200 countries. We're dedicated to equality and we welcome applications that reflect the diversity of the communities we work in across Gender, LGBTQ+, Abilities & Ethnicity. All employment decisions at Siemens are based on qualifications, merit and business need. Bring your curiosity and imagination, and help us shape tomorrow.Find out more about Smart Infrastructure at: and about Siemens careers at:

**Job Family:** Buildings
**Req ID:** 467352
We're enhancing the way we live and work by intelligently connecting energy systems, buildings and industries!Smart infrastructure from Siemens makes the world a more connected and caring place - where resources are valued, where impact on the world is considered, where sustainable energy is delivered reliably and efficiently. It provides the flexible infrastructure to allow society to evolve and respond to changing conditions. Technology and the ingenuity of people come together to be at one with our environments and to care for our world. We do this from the macro to the micro level, from physical products, components and systems to connected, cloud-based digital offerings and services. Siemens offers a broad portfolio of grid control and automation; low- and medium-voltage power distribution, switching and control; and building automation, fire safety and security, HVAC control and energy solutions. Responsible for both software and hardware of building management systems (BMS), Fire Alarm System, ACS, CCTVKnowledge of HVAC and system integrations including Fire Alarm, Access Control, CCTV Systems5+ years of relevant experience of IBMS service works. Familiar with Niagara system, PLC , DDC and had experience of HVAC control programming & ELV systemsPractical experience in participating in and completing a few building automation engineering projects with Siemens productPlan, coordinate, and schedule service works, including the coordination among contractors and other professionals.Lead and communicate technical information with customers.Design and Generation of BOQs for IBMS and doing actual site surveys and collecting data on field.Designing the IO Summary, Rough Preparation of GA & Wiring Diagrams, System Architecture.Designing control logics for DDC Programming and designing and editing graphics templates.Identify and troubleshoot problems that may arise during the design, development, and implementation of BMS service works.Execution of service small extension, upgradation, migration jobs.Fulfilling service tasks, installation, and maintenance of the IBMS Systems, also for other collateral products, according to the manufacturer's instructions.Working accurately by following the processes and procedures.Reporting of activities and customer on-site visits.Planning PPM activities as per scheduleAssuring an efficient management of the spare parts and materials, including bringing them on time from the customer to be returned and the accurate completion of the technical forms required for return.Resolving customer issues and escalating them, when needed, informing Service Manager of complaints.Timely collection of paymentsThis role is based in Hyderabad, where you'll get the chance to work with teams impacting entire cities, countries - and the shape of things to come.Make your mark in our exciting world of SiemensWe're Siemens. A collection of over 379,000 minds building the future, one day at a time in over 200 countries. We're dedicated to equality and we welcome applications that reflect the diversity of the communities we work in across Gender, LGBTQ+, Abilities & Ethnicity. All employment decisions at Siemens are based on qualifications, merit and business need. Bring your curiosity and imagination, and help us shape tomorrow.Find out more about Smart Infrastructure at: and about Siemens careers at:

**Job Family:** Electrical Products
**Req ID:** 465445
We at Smart Infrastructure Division in Siemens Ltd. is one of the top tier global suppliers of products, systems, solutions, and services for the efficient, reliable, and intelligent transmission and distribution of electrical power. As the trusted partner for the development and extension of an efficient and reliable power infrastructure that industry and the portfolio they need.JOIN US! WE MAKE REAL WHAT MATTERS. THIS IS YOUR ROLE.Job description: -Candidate must have Sound knowledge of LV switchgear products, LV panels. At least 2-3 years of experience in service / Maintenance field of low voltage switchgear like, Air Circuit Breaker, MCCB, RCCB, Bimetallic Relay, Microprocessor Relay, soft starter, simocode is desirable.He must have experience in problem solving, making RCA and have strong knowledge on processes and basic knowledge on Electrical and electronics.Strong knowledge and practical hands-on experience of different Communication Protocol like Modbus, Profibus, Profinet is mandatory, integration with DSC and PLC.Ready to travel to customer site on short notice to attend the break down even at weekend, public holidays or as per customer's shut down planning and if required stay at site for multiple days till closure of Site. Handle and monitor open calls logged against customer complaint and ensure timely closure of the same.He should be able to Develop good rapport with the customer, plan service business, achieve the target and execute the order with complete ownership.He should be able to identify service business opportunity in end user segment like - AMC, OTC, of low voltage switchgear like ACB, MCCB, Simocode, Soft starter.- Retrofit Business of ACB, MCCB and Panel- Energy Management system.- Digitalization- Spare BusinessIdentify and appoint competent Channel partner to ensure faster service delivery resulting improved customer satisfaction and business growth.Educate customer about new Siemens products carry demonstration and presentation.Quality of out of the box thinking will have additional preference.Must be good Team member and should have strong knowledge of EHSDesignation: - Service Engineer.Location: - Indore/ BhopalEducational Qualification: -, Diploma/ B-Tech / BE in Electricals / ElectronicsWE'VE GOT QUITE A LOT TO OFFER, HOW ABOUT YOU?We're Siemens. A collection of over 379,000 minds building the future, one day at a time in over 200 countries. We're dedicated to equality, and we encourage applications that reflect the diversity of the communities we work in. All employment decisions at Siemens are based on qualifications, merit and business need. Bring your curiosity and creativity and help us shape tomorrow.

**Job Summary**
If you are a passionate customer service professional, Emerson has an exciting role for you! We are looking for a service engineer to work for our pressure management business unit. This role will be responsible for providing service support at customer locations (all over India), which includes commissioning, AMC, CAMC, SAT, and after-warranty support to NG customers.
**In This Role, Your Responsibilities Will Be:**
+ Pre/Final commissioning of pressure regulating, Metering, Filtration, De-compression skid, and Odorant skid
+ Servicing all types of regulators based on the spare supplied to the customer.
+ Clear the punch points raised during Pre-commissioning / SAT with coordination with the Project Management team and hand over the skid to the customer.
+ AMC service, troubleshoot the major issue in skid components such as regulator, Valve, Pressure safety valve, Creep relief valve, RPD meter, Turbine meter, Ultrasonic meter, Mass flow meter, Transmitters, RTD, & Gauges.
+ Troubleshoot support on site and remotely to meet customer needs, respond to customer requests for service on time.
+ Service of the filter, regulator, Pressure safety valve, calibration of Gauges, as per AMC, shall be done on a time interval in line with the contract.
+ Support to Sales department to generate revenue against AMC/Spare/Chargeable service visits.
+ Timely submission of visit report to SOM & Finance to raise an Invoice.
+ Maintain service track record daily based on site visits and resolve the open points raised during service visits by coordinating with the customer and the internal team
+ Serve current and future customer service requirements by establishing personal rapport with potential and actual customers and others in a position to understand service requirements.
+ Provides on-site service (onshore & offshore), technical and engineering information by answering questions and requests.
+ Customer maintenance schedule tracking.
+ Ensure all service jobs are completed within the customer's requirements,
+ Understanding customer needs and concerns.
+ Engage with clients on a regular basis to build and maintain positive relationships.
**For This Role, You Will Need:**
+ Any Engineering Degree/Diploma with proven experience in Natural gas Skid Operation and Maintenance Service
+ Experience in Operation & Maintenance of a Pressure regulator, Filter, Ball Valve, Pressure safety valve, flow control valve, and Water bath heater.
+ Knowledge of Flow computer, EVC, and datalogger configuration.
+ Knowledge of standards such as PESO, AGA.
+ Knowledge of reading P&ID, GAD, ISO drawing, Wiring drawing, Hook-up Drawing for instruments, JB termination, and wiring loop checking.
+ Excellent verbal and written communication skills
+ Ability to work well in a team environment.
+ Manage customers and workforce during service in all conditions.
+ Customer Focus with Strong Problem-solving skills
**Our Culture & Commitment to You**
At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectives-because we know that great ideas come from great teams. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact. We believe diverse teams, working together are key to driving growth and delivering business results.
We recognize the importance of employee wellbeing. We prioritize providing competitive benefits plans, a variety of medical insurance plans, Employee Assistance Program, employee resource groups, recognition, and much more. Our culture offers flexible time off plans, including paid parental leave (maternal and paternal), vacation and holiday leave.
**Requisition ID** : 25022254
Emerson is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment.