201 Technical Engineering jobs in India

Position: Manager – Technical & Engineering Recruitment (Bangalore)

Reports to: General Manager – Recruitment

Role Purpose

We are looking for a dynamic Technical & Engineering Recruitment Manager to lead a team of 5+ recruiters handling end-to-end hiring for both IT and Non-IT technical domains . The role demands strong people leadership, client management skills, and the ability to drive high-performance delivery using data-driven insights.

Key Responsibilities

• Lead & Mentor: Manage, coach, and motivate a team of 5–10 recruiters to meet and exceed revenue and delivery targets.
• Drive Delivery Excellence: Oversee full-cycle recruitment — from requirement gathering and sourcing to candidate engagement and closure — across IT and Non-IT technical mandates.
• Quality Control: Ensure only well-qualified, validated profiles reach clients; maintain high standards of accuracy and turnaround.
• Performance Management: Conduct regular performance reviews based on key metrics such as submissions, offers, and revenue achievement.
• Client Partnership: Collaborate with the internal client management team and occasionally anchor clients directly to ensure smooth process execution.
• Process Improvement: Innovate sourcing strategies, streamline recruitment workflows, and build a culture of accountability and growth.
• Data-Driven Execution: Use recruitment data and dashboards to analyze performance trends and guide decisions.

Requirements

• 6–10 years of experience in technical recruitment (mix of IT & Non-IT engineering domains preferred).
• Proven experience managing a team of 5 or more recruiters .
• Strong understanding of technical roles across engineering, manufacturing, R&D, and IT.
• Excellent communication, stakeholder management, and leadership skills.
• Based in Bangalore or open to working from there.

Why Join Us

Be part of a high-performing talent advisory firm that values ownership, innovation, and data-driven decision-making. You’ll have the autonomy to shape your team, influence business growth, and build leadership depth in one of India’s fastest-growing talent firms.

Position Overview

As a Senior Technical Engineering Manager, SDET at Alkami , you will lead, mentor, and scale a team of Software Development Engineers in Test (SDETs) responsible for delivering high-quality, scalable, and reliable automation frameworks and testing solutions.

This role combines strategic leadership with hands-on technical execution — requiring you to stay close to the codebase and contribute directly to framework design, automation architecture, and quality infrastructure (approximately 20–30% hands-on coding and reviews ).

You will own and evolve Alkami’s quality engineering strategy, driving quality-first practices across multiple product domains. Working closely with Engineering, Product, DevOps, and Security teams, you’ll embed quality early in the development lifecycle through shift-left testing , continuous validation , and observability-driven feedback loops .

Key Responsibilities

• Lead, mentor, and grow a high-performing team of SDETs focused on full-stack automation across Web, Mobile, and API layers.
• Contribute directly to the design, architecture, and development of test automation frameworks, tools, and libraries (~20–30% hands-on coding).
• Architect and evolve scalable automation frameworks and testing infrastructure to improve reliability, maintainability, and velocity.
• Define and execute enterprise-level quality strategies across functional, regression, integration, exploratory, performance, and reliability testing.
• Partner with Development, Product, DevOps, and Security teams to design and implement holistic testing strategies ensuring high-quality releases.
• Integrate automated testing into CI/CD pipelines (Jenkins, GitHub Actions) to ensure early defect detection.
• Lead and analyze performance, load, and scalability testing (JMeter, Gatling), incorporating observability data into quality metrics.
• Define and track key metrics (e.g., defect escape rate, automation coverage, stability) to drive continuous improvement.
• Champion modern testing practices: shift-left, mocking, service virtualization, contract testing, and risk-based validation.
• Ensure robust test environments, data management, and automation infrastructure supporting rapid delivery cycles.
• Lead hiring, onboarding, and professional development for SDETs, fostering a culture of ownership, inclusion, and continuous improvement.
• Represent Quality Engineering in enterprise programs, influencing architecture and design for reliability, performance, and customer trust.

Qualifications

Required:

• Bachelor’s degree in Computer Science, Engineering, or equivalent practical experience.
• 10+ years in software or quality engineering, including 5+ years in technical leadership roles leading SDET/QA teams.
• Strong proficiency in Java, JavaScript/TypeScript, or Python .
• Deep expertise in automation tools: Playwright, Selenium, Appium, JUnit/TestNG, RestAssured, Postman .
• Proven success in designing and scaling automation frameworks in microservices/cloud-based architectures .
• Experience integrating automation within CI/CD (Jenkins, GitHub Actions).
• Understanding of performance testing (JMeter, Gatling) and interpreting system-level metrics.
• Strong foundation in testing pyramid, mocking, service virtualization, and test data management.
• Excellent communication and cross-functional collaboration skills.
• Data-driven mindset with proven ability to improve product quality and release velocity.

Preferred:

• Experience in cloud-native environments (AWS preferred — Lambda, EKS, CloudFront, etc.).
• Familiarity with observability and monitoring tools (Datadog, Grafana, CloudWatch).
• Experience in regulated domains (e.g., FinTech) with exposure to compliance testing and secure test data management.
• Understanding of reliability and resilience practices , including chaos engineering, contract testing, and canary deployments.

With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft's products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers' expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft's portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world.
Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
**Responsibilities**
- Response and Resolution: You own, investigate, and solve complex customer technical issues and act as an advisor to the customer, collaborating within and across teams and leveraging troubleshooting tools and practices.
- Readiness: You lead in building communities with peer delivery roles and share your knowledge through readiness programs, technical coaching and mentoring of others.
- You deepen your technical and professional proficiency to enable you to resolve complex customer issues, through training and readiness.
- Product/Process Improvement: You engage with Microsoft Engineering/ Supportability teams to investigate potential product defects and help develop automation techniques and diagnostic tools driving Microsoft product improvements.
- Responsible for the customer support experience with Microsoft
- Own, troubleshoot and solve customer technical issues, using collaboration, troubleshooting best practices and transparency within and across teams (e.g. swarming)
- Identify cases that require escalation (either technically or strategically)
- Create and maintain incident management requests to product group or engineering group
- Contribute to case deflection initiatives, automation and other digital self-help assets to improve customer and engineer experience
- Provide ramp activities, knowledge sharing, technical coaching and mentoring
- Drive technical collaboration and engagement outside of CSS (Product Engineering teams, Services, Support, Regions)
- Lead or participate in building communities with peer delivery roles; may be workload or specialty specific
**Qualifications**
Required Qualifications:
- Bachelor's degree in Computer Science, Information Technology (IT), or related field AND 3+ years of technical support, technical consulting experience, or information technology experience
o OR 5+ years of technical support, technical consulting experience, or information technology experience.
o OR equivalent experience
Language Qualification
English Language: fluent in reading, writing and speaking.
Qualifications
Language Qualification
English Language: fluent in reading, writing and speaking.
Required
- Experience with one or more Big Data or Analytics Products and Services
o Azure Data Factory and Azure Datawarehouse/Azure Synapse
o Data Lake and Delta Lake
o Cloud Streaming technologies
Open-Source Ecosystem (Linux, Apache, etc.)
- Experience with one or more customer support, product support, technical support, IT Admin support, Consulting, systems development, product development, network operations, software engineering, or I.T. consulting, customer or technical support or consulting or end-user support.
Experience in one or more of these areas desirable
- Programming and debugging experience
- Developer Experience: Python/ Scala/ R
- Experience in RDBMS such as Microsoft SQL Server and Microsoft BI technologies including SQL Server Analysis Services, SQL Server Integration Services
- Adaptability, flexibility and the ability to do the right thing under pressure and tight deadlines
- Great interpersonal and communication skills-both oral and written-and success in partnering with groups inside and outside of Microsoft
- Self-motivated and independent thinker that routinely translates circumstances and understanding into actions that move the business forward in a measurable manner
- Ability to distill, prioritize and act on feedback from a variety of sources
- BE/BTech Degree
At least 3 years' experience supporting or maintaining complex mission critical database solutions, RDBMS technologies, and/or SQL language.
At least 3 year of experience interacting with customers/end-users in any of the following: customer support, product support, technical support, end-user support, IT Admin support, Consulting, product development, network operations, software engineering, or I.T. consulting
Strong customer service skills, accurate and logical problem solving, and communication skills, plus the ability to excel in a team environment is essential
Excellent Communication Skills - verbal, listening, and written (including technical writing).
Passion for technology, lifelong learning and professional development.
Experience in creating technical documentation and sharing knowledge with others through training delivery and mentoring
Strong troubleshooting skills of complex technical issues involving multiple technologies
Ability to meet Microsoft, customer and / or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter.
Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations ( .

With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft's products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers' expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft's portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world.
Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we are powered by Microsoft's AI technology to help consumers, businesses, partners, and more, resolve their issues quickly and securely, helping prevent future problems from occurring and achieving more from their Microsoft investment.
In the Customer Service & Support (CSS) team we are looking for people with a passion for delivering customer success. As a Senior Technical Support Engineer, you will own, troubleshoot and solve complex customer technical issues. This opportunity will allow you to accelerate your career growth, hone your problem-solving, collaboration and research skills, and deepen your technical proficiency.
This role is Microsoft onsite only.
Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
**Responsibilities**
- Response and Resolution: You own, investigate, and solve complex customer technical issues and act as an advisor to the customer, collaborating within and across teams and leveraging troubleshooting tools and practices.
- Readiness: You lead in building communities with peer delivery roles and share your knowledge through readiness programs, technical coaching and mentoring of others.
- You deepen your technical and professional proficiency to enable you to resolve complex customer issues, through training and readiness.
- Product/Process Improvement: You engage with Microsoft Engineering/ Supportability teams to investigate potential product defects and help develop automation techniques and diagnostic tools driving Microsoft product improvements.
**Qualifications**
Required Qualifications:
- Bachelor's degree in Computer Science, Information Technology (IT), or related field AND 1+ years of technical support, technical consulting experience, or information technology experience
o OR 3+ years of technical support, technical consulting experience, or information technology experience.
o OR equivalent experience
Language Qualification
English Language: fluent in reading, writing and speaking.
- Excellent understanding of Databases and deployments
- Experience supporting or maintaining complex mission critical database solutions, RDMS technologies, and/or SQL language
- Strong problem solving and troubleshooting skills, an ability to use various data collection tools and methodologies to analyze problems, determine root cause and develop solutions
- Excellent Communication Skills - verbal, listening, and written (including technical writing).
- Passion for technology, lifelong learning and professional development.
Experience in one or more of these areas desirable
- Experience supporting Azure or other cloud-based solutions
- Microsoft certifications in data platform or Azure technologies
- Experience troubleshooting distributed solutions
- Basic Networking, Storage and Platform troubleshooting skills
Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations ( .

With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft's products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers' expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft's portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world.
Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we are powered by Microsoft's AI technology to help consumers, businesses, partners, and more, resolve their issues quickly and securely, helping prevent future problems from occurring and achieving more from their Microsoft investment.
In the Customer Service & Support (CSS) team we are looking for people with a passion for delivering customer success. As a Technical Support Engineer, you will own, troubleshoot and solve customer technical issues. This opportunity will allow you to accelerate your career growth, hone your problem-solving, collaboration and research skills, and develop your technical proficiency.
This role is flexible in that you can work up to 50% from home.
Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
**Responsibilities**
- Response and Resolution: You own, investigate and solve customer technical issues, collaborating within and across teams and leveraging troubleshooting tools and practices.
- Readiness: You lead or participate in building communities with peer delivery roles and, where appropriate, share your knowledge.
- You develop specific technical and professional proficiency to enable you to resolve customer issues, through training and readiness.
- Product/Process Improvement: You identify potential product defects and escalate appropriately to resolve, contributing to Microsoft product improvements.
**Qualifications**
Required Qualifications:
- Bachelor's degree in Computer Science, Information Technology (IT), or related field AND 1+ years of technical support, technical consulting experience, or information technology experience
o OR 3+ years of technical support, technical consulting experience, or information technology experience.
o OR equivalent experience
Language Qualification
English Language: fluent in reading, writing and speaking.
5+ years technical support, technical consulting experience, or information technology experience OR Bachelor''s Degree in Computer Science, Information Technology (IT), or related field AND 1+ year(s) technical support, technical consulting experience, or information technology experience
Windows System Administration, Configuration, including a good basic understanding of:
- Windows Networking
- Event Logs and Auditing
- Microsoft DNS, DHCP, SMB, Direct Access, TCPIP, Network Policy server, and Wireless Technologies.
- Server-side Administration and Troubleshooting.
- Performance, Resource Monitor
- Active Directory
- Understanding of Network Monitor tool
- Problem Solving and Troubleshooting Skills - Thinking logically and demonstrating use of available resources Excellent and demonstrated customer service skills.
Experience in one or more of these areas desirable
Automated installation of Windows
User Profile management
Windows Update management
Kerberos and delegation
Bitlocker administration
Windows Shell configuration and management
Windows Activation, Licensing
Remote Desktop Services configuration and management
Clustering
Printing configuration and management
Resilient Storage technology (clustering, storage spaces)
Server management tools
Hyper-V management and VM deployment
Application installation and management
Windows backup and VSS
PowerShell scripting
Active Directory topology and management
Network Tracing and analysis
Public Key Infrastructure (PKI) deployment, management
Remote File Systems
Group Policy management
DNS deployment, management
Troubleshooting hangs and crashes in Windows
Network Virtualisation (Hyper-V, SDN)
Troubleshooting performance issues using PerfMon and other tools
Ability to meet Microsoft, customer and / or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter.
Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations ( .

With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft's products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers' expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft's portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world.
Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we are powered by Microsoft's AI technology to help consumers, businesses, partners, and more, resolve their issues quickly and securely, helping prevent future problems from occurring and achieving more from their Microsoft investment.
In the Customer Service & Support (CSS) team we are looking for people with a passion for delivering customer success. As a Technical Support Engineer, you will own, troubleshoot and solve customer technical issues. This opportunity will allow you to accelerate your career growth, hone your problem-solving, collaboration and research skills, and develop your technical proficiency.
This role is flexible in that you can work up to 50% from home.
Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
**Responsibilities**
- Response and Resolution: You own, investigate and solve customer technical issues, collaborating within and across teams and leveraging troubleshooting tools and practices.
- Readiness: You lead or participate in building communities with peer delivery roles and, where appropriate, share your knowledge.
- You develop specific technical and professional proficiency to enable you to resolve customer issues, through training and readiness.
- Product/Process Improvement: You identify potential product defects and escalate appropriately to resolve, contributing to Microsoft product improvements.
**Qualifications**
Required Qualifications:
- Bachelor's degree in Computer Science, Information Technology (IT), or related field AND 1+ years of technical support, technical consulting experience, or information technology experience
o OR 3+ years of technical support, technical consulting experience, or information technology experience.
o OR equivalent experience
Language Qualification:
English Language: fluent in reading, writing and speaking.
Azure Identity - Skill Requirements
- Strong foundational knowledge including Azure Active Directory, Microsoft Entra, and hybrid identity models
- Experience with authentication and authorization concepts, including:
o Single Sign-On (SSO), Seamless SSO
o Multi-Factor Authentication (MFA) / Password less authentication
o Conditional Access Policies
- Hands-on exposure to Azure AD Connect, Hybrid Identity configuration, and troubleshooting account mgmt/authentication/sync issues
- Understanding of Azure AD Cloud Sync, Azure AD App Proxy, ADFS&WAP, Device Registration, B2B, B2C, PTA, PHS
- Application integration with Azure AD
- Understanding of identity federation technologies (ADFS, SAML, OAuth, OpenID Connect)
- Ability to analyze and troubleshoot login failures, token issues, and account lockout scenarios.
- Knowledge of RBAC (Role-Based Access Control) and Good coding/ software development skills are a plus
- Knowledge of PKI and Authentication protocols
- Comfortable with PowerShell scripting and commands.
Ability to meet Microsoft, customer and / or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter.
Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations ( .

With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft's products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers' expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft's portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world.
Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we are powered by Microsoft's AI technology to help consumers, businesses, partners, and more, resolve their issues quickly and securely, helping prevent future problems from occurring and achieving more from their Microsoft investment.
In the Customer Service & Support (CSS) team we are looking for people with a passion for delivering customer success. As a Technical Support Engineer, you will own, troubleshoot and solve customer technical issues. This opportunity will allow you to accelerate your career growth, hone your problem-solving, collaboration and research skills, and develop your technical proficiency.
This role is flexible in that you can work up to 50% from home.
Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
**Responsibilities**
- Response and Resolution: You own, investigate and solve customer technical issues, collaborating within and across teams and leveraging troubleshooting tools and practices.
- Readiness: You lead or participate in building communities with peer delivery roles and, where appropriate, share your knowledge.
- You develop specific technical and professional proficiency to enable you to resolve customer issues, through training and readiness.
- Product/Process Improvement: You identify potential product defects and escalate appropriately to resolve, contributing to Microsoft product improvements.
**Qualifications**
Required Qualifications:
- Bachelor's degree in Computer Science, Information Technology (IT), or related field AND 1+ years of technical support, technical consulting experience, or information technology experience
o OR 3+ years of technical support, technical consulting experience, or information technology experience.
o OR equivalent experience
Language Qualification
English Language: fluent in reading, writing and speaking.
Preferred Qualifications:
Below are the key skill requirements we're targeting, specifically in the Azure Identity / Microsoft Entra
Azure Identity - Skill Requirements
- Strong foundational knowledge including Azure Active Directory, Microsoft Entra, and hybrid identity models
- Experience with authentication and authorization concepts, including:
o Single Sign-On (SSO), Seamless SSO
o Multi-Factor Authentication (MFA) / Password less authentication
o Conditional Access Policies
- Hands-on exposure to Azure AD Connect, Hybrid Identity configuration, and troubleshooting account mgmt/authentication/sync issues
- Understanding of Azure AD Cloud Sync, Azure AD App Proxy, ADFS&WAP, Device Registration, B2B, B2C, PTA, PHS
- Application integration with Azure AD
- Understanding of identity federation technologies (ADFS, SAML, OAuth, OpenID Connect)
- Ability to analyze and troubleshoot login failures, token issues, and account lockout scenarios.
- Knowledge of RBAC (Role-Based Access Control) and Good coding/ software development skills are a plus
- Knowledge of PKI and Authentication protocols
- Comfortable with PowerShell scripting and commands
Ability to meet Microsoft, customer and / or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter.
Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations ( .

With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft's products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers' expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft's portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world.
Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we are powered by Microsoft's AI technology to help consumers, businesses, partners, and more, resolve their issues quickly and securely, helping prevent future problems from occurring and achieving more from their Microsoft investment.
In the Customer Service & Support (CSS) team we are looking for people with a passion for delivering customer success. As a Technical Support Engineer, you will own, troubleshoot and solve customer technical issues. This opportunity will allow you to accelerate your career growth, hone your problem-solving, collaboration and research skills, and develop your technical proficiency.
This role is flexible in that you can work up to 50% from home.
Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
**Responsibilities**
- Response and Resolution: You own, investigate and solve customer technical issues, collaborating within and across teams and leveraging troubleshooting tools and practices.
- Readiness: You lead or participate in building communities with peer delivery roles and, where appropriate, share your knowledge.
- You develop specific technical and professional proficiency to enable you to resolve customer issues, through training and readiness.
- Product/Process Improvement: You identify potential product defects and escalate appropriately to resolve, contributing to Microsoft product improvements.
**Qualifications**
Required Qualifications:
- Bachelor's degree in Computer Science, Information Technology (IT), or related field AND 1+ years of technical support, technical consulting experience, or information technology experience
o OR 3+ years of technical support, technical consulting experience, or information technology experience.
o OR equivalent experience
Language Qualification
English Language: fluent in reading, writing and speaking.
Ability to meet Microsoft, customer and / or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter.
Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations ( .

With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft's products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers' expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft's portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world.
Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we are powered by Microsoft's AI technology to help consumers, businesses, partners, and more, resolve their issues quickly and securely, helping prevent future problems from occurring and achieving more from their Microsoft investment.
In the Customer Service & Support (CSS) team we are looking for people with a passion for delivering customer success. As a Technical Support Engineer, you will own, troubleshoot and solve customer technical issues. This opportunity will allow you to accelerate your career growth, hone your problem-solving, collaboration and research skills, and develop your technical proficiency.
This role is flexible in that you can work up to 100% from home.
Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
**Responsibilities**
- Response and Resolution: You own, investigate and solve customer technical issues, collaborating within and across teams and leveraging troubleshooting tools and practices.
- Readiness: You lead or participate in building communities with peer delivery roles and, where appropriate, share your knowledge.
- You develop specific technical and professional proficiency to enable you to resolve customer issues, through training and readiness.
- Product/Process Improvement: You identify potential product defects and escalate appropriately to resolve, contributing to Microsoft product improvements.
**Qualifications**
Required Qualifications:
- Bachelor's degree in Computer Science, Information Technology (IT), or related field AND 3+ years of technical support, technical consulting experience, or information technology experience
o OR 5+ years of technical support, technical consulting experience, or information technology experience.
o OR equivalent experience
Language Qualification
English Language: fluent in reading, writing and speaking.
Required skillset:
+ System Centre Endpoint Protection
+ Azure Antimalware
+ Windows Defender
+ Microsoft Defender for EndPoint (Windows Defender Advance Threat Protection)Mcafee/Trellix, Symantec, Crowdstrike
CyberDefender Mindset: A CyberDefender Mindset is a proactive, collaborative, and customer-centric approach adopted by technical support teams to anticipate, prevent, and mitigate cybersecurity threats-shifting from purely reactive issue resolution to active partnership in safeguarding organizational and customer security.
Preferred Qualifications:
CISSP, Comptia Security +, ISC2 CC, BTL1/2, GSIF/GCIC/GCED/GSEC, PSAA, Kepner-Tregoe or equivalent certification
Customer Service Foundations (LinkedIn Learning) or other Customer Service Training/Experience
Ability to effectively communicate with customer managers and executives on technical and business issues.
Organization, time management, project management, and negotiation skills.
3+ years of experience providing support for enterprise level premier customers.
Ability to meet Microsoft, customer and / or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter.
Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations ( .