236 Technical Support Engineer jobs in Bangalore

**Introduction**
A career in IBM Software means you'll be part of a team that transforms our customer's challenges into solutions.
Seeking new possibilities and always staying curious, we are a team dedicated to creating the world's leading AI-powered, cloud-native software solutions for our customers. Our renowned legacy creates endless global opportunities for our IBMers, so the door is always open for those who want to grow their career.
IBM's product and technology landscape includes Research, Software, and Infrastructure. Entering this domain positions you at the heart of IBM, where growth and innovation thrive.
**Your role and responsibilities**
As a Technical support Engineer, hybrid cloud, You will utilize your passion for helping others to ensure that our Users and Enterprises are successful in their use of DataStax products and solutions. This is a continuous learning and teaching role where you will develop and share your knowledge of troubleshooting, configuration, and exciting new technologies inclusive of and complementary to Apache Cassandra, DataStax Enterprise, and Astra.
What You'll Do:
● Research, reproduce, troubleshoot, and solve highly challenging technical issues for our enterprise customers on various product offerings, including NoSQL DBs, SaaS and GenAI.
● Provide thoughtful direction and support for technical inquiries, ensuring customer issues are resolved as expediently as possible.
● Diagnose and reproduce customer-reported issues and accurately log them in JIRA.
● Participate in an on-call rotation for after-hours, holiday, and weekend support coverage.
● Document known solutions to the internal and external knowledge base
* Collaborate and contribute to the development and improvement of Support Team infrastructure tools and processes.
**Required technical and professional expertise**
● Over 4+ years of proven experience supporting large enterprise customers in customer-facing roles such as support engineer, application developer, database administrator, or Site Reliability Engineer (SRE).
● Strong understanding of Java, Python, and/or Go, including the ability to read error codes, debug, and troubleshoot issues by diving into application code.
● Expert-level Linux skills, encompassing command-line navigation, diagnostic tools, and the ability to identify and resolve hardware or Linux environment bottlenecks, along with best practices for optimization.
● Deep networking skills, including the ability to effectively troubleshoot network issues and proficiency with relevant diagnostic tools.
● Exceptional verbal and written communication skills.
● Collaborative and self-motivated, with the ability to multi-task effectively and thrive during high-pressure situations.
● Experience with Support Ticketing Systems.
● Experience supporting Kubernetes-based distributed applications, or an understanding of Kubernetes fundamentals
● Experience with Java Virtual Machine (JVM) tuning , knowing its lifecycle and troubleshooting.
● Proficiency with cloud monitoring tools AWS/GCP or Azure, including setting up networking and Access Control Lists (ACLs).
● Experience in designing and optimizing highly available systems, including knowledge of how resource distribution across logical nodes and infrastructure components-both on-premise and in cloud environments-impacts service resilience and uptime.
**Preferred technical and professional experience**
● Basic understanding of Kubernetes and its core components as they relate to managing containerized applications, including familiarity with reviewing logs for troubleshooting, monitoring service health, and understanding basic networking concepts within Kubernetes clusters. Exposure to supporting distributed database systems in such environments is a plus.
● Experience with Apache Cassandra or DataStax Enterprise.
● Experience with and knowledge of monitoring technologies such as Prometheus and Grafana.
● Experience supporting Apache Pulsar, Apache Kafka, or similar messaging/streaming technologies.
IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

**Introduction**
A career in IBM Software means you'll be part of a team that transforms our customer's challenges into solutions.
Seeking new possibilities and always staying curious, we are a team dedicated to creating the world's leading AI-powered, cloud-native software solutions for our customers. Our renowned legacy creates endless global opportunities for our IBMers, so the door is always open for those who want to grow their career.
IBM's product and technology landscape includes Research, Software, and Infrastructure. Entering this domain positions you at the heart of IBM, where growth and innovation thrive.
**Your role and responsibilities**
As a Technical support Engineer, hybrid cloud, You will utilize your passion for helping others to ensure that our Users and Enterprises are successful in their use of DataStax products and solutions. This is a continuous learning and teaching role where you will develop and share your knowledge of troubleshooting, configuration, and exciting new technologies inclusive of and complementary to Apache Cassandra, DataStax Enterprise, and Astra.
What You'll Do:
● Research, reproduce, troubleshoot, and solve highly challenging technical issues for our enterprise customers on various product offerings, including NoSQL DBs, SaaS and GenAI.
● Provide thoughtful direction and support for technical inquiries, ensuring customer issues are resolved as expediently as possible.
● Diagnose and reproduce customer-reported issues and accurately log them in JIRA.
● Participate in an on-call rotation for after-hours, holiday, and weekend support coverage.
● Document known solutions to the internal and external knowledge base
* Collaborate and contribute to the development and improvement of Support Team infrastructure tools and processes.
**Required technical and professional expertise**
● Over 4+ years of proven experience supporting large enterprise customers in customer-facing roles such as support engineer, application developer, database administrator, or Site Reliability Engineer (SRE).
● Strong understanding of Java, Python, and/or Go, including the ability to read error codes, debug, and troubleshoot issues by diving into application code.
● Expert-level Linux skills, encompassing command-line navigation, diagnostic tools, and the ability to identify and resolve hardware or Linux environment bottlenecks, along with best practices for optimization.
● Deep networking skills, including the ability to effectively troubleshoot network issues and proficiency with relevant diagnostic tools.
● Exceptional verbal and written communication skills.
● Collaborative and self-motivated, with the ability to multi-task effectively and thrive during high-pressure situations.
● Experience with Support Ticketing Systems.
● Experience supporting Kubernetes-based distributed applications, or an understanding of Kubernetes fundamentals
● Experience with Java Virtual Machine (JVM) tuning , knowing its lifecycle and troubleshooting.
● Proficiency with cloud monitoring tools AWS/GCP or Azure, including setting up networking and Access Control Lists (ACLs).
● Experience in designing and optimizing highly available systems, including knowledge of how resource distribution across logical nodes and infrastructure components-both on-premise and in cloud environments-impacts service resilience and uptime.
**Preferred technical and professional experience**
● Basic understanding of Kubernetes and its core components as they relate to managing containerized applications, including familiarity with reviewing logs for troubleshooting, monitoring service health, and understanding basic networking concepts within Kubernetes clusters. Exposure to supporting distributed database systems in such environments is a plus.
● Experience with Apache Cassandra or DataStax Enterprise.
● Experience with and knowledge of monitoring technologies such as Prometheus and Grafana.
● Experience supporting Apache Pulsar, Apache Kafka, or similar messaging/streaming technologies.
IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

Our client is seeking a proactive and customer-focused Technical Support Engineer to join their growing team in Bengaluru, Karnataka, IN . This role is essential for providing exceptional technical assistance and resolving complex issues for our client's diverse user base. You will be responsible for diagnosing and troubleshooting software and hardware problems, guiding users through step-by-step solutions, and escalating issues when necessary. Key responsibilities include responding to support tickets, managing support queues, documenting solutions, and contributing to the knowledge base. The ideal candidate will possess strong technical aptitude, excellent problem-solving skills, and a passion for helping others. Experience with IT support, network troubleshooting, and operating systems is crucial. You will work closely with development and quality assurance teams to identify and resolve product defects, ensuring a seamless user experience. We are looking for an individual who can communicate technical information clearly and effectively to both technical and non-technical audiences. This hybrid role offers a balance between in-office collaboration and remote flexibility. A commitment to customer satisfaction and a drive for continuous learning are highly valued. Your ability to remain calm and efficient under pressure will be key to your success. This is an excellent opportunity to advance your career in technical support within a dynamic and innovative company.
Responsibilities:

• Provide timely and effective technical support to end-users via phone, email, and chat.
• Diagnose, troubleshoot, and resolve hardware, software, and network issues.
• Guide users through problem-solving processes and provide clear instructions.
• Escalate unresolved issues to appropriate internal teams (e.g., development, engineering).
• Document all support interactions, resolutions, and troubleshooting steps accurately.
• Contribute to the creation and maintenance of a comprehensive knowledge base.
• Identify recurring technical issues and propose solutions or workarounds.
• Collaborate with development teams to report and track software bugs.
• Maintain a high level of customer satisfaction through excellent service.
• Stay updated on product features, updates, and technical documentation.

Qualifications:

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Minimum of 3 years of experience in a technical support or helpdesk role.
• Strong knowledge of operating systems (Windows, macOS, Linux).
• Experience with network troubleshooting (TCP/IP, DNS, VPN).
• Proficiency with IT support ticketing systems (e.g., Jira Service Desk, Zendesk).
• Excellent problem-solving and diagnostic skills.
• Strong verbal and written communication skills.
• Ability to explain technical concepts to non-technical users.
• Customer-centric approach and strong interpersonal skills.
• Experience with cloud technologies is a plus.

Our client is looking for a skilled and customer-focused Technical Support Engineer to join their team. This role is pivotal in providing high-level technical assistance and troubleshooting for the company's software products and services. You will interact directly with customers to diagnose and resolve complex technical issues, escalating them when necessary and documenting solutions. The ideal candidate possesses a strong understanding of IT systems, excellent problem-solving skills, and outstanding communication abilities. This position requires on-site presence to collaborate effectively with development and support teams, and to manage client interactions directly.

Key Responsibilities:

• Provide prompt and accurate technical support to customers via phone, email, and in-person.
• Diagnose, troubleshoot, and resolve hardware and software issues.
• Escalate complex technical problems to the appropriate engineering or development teams.
• Document all support interactions, troubleshooting steps, and resolutions in the ticketing system.
• Develop and maintain technical documentation, knowledge base articles, and user guides.
• Collaborate with development teams to identify and report software bugs and usability issues.
• Assist with product installations, configurations, and upgrades.
• Train customers on product features and best practices.
• Contribute to the continuous improvement of support processes and tools.
• Stay up-to-date with product updates and new technologies.

Qualifications:

• Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field.
• Proven experience as a Technical Support Engineer or in a similar IT support role.
• Strong knowledge of operating systems (Windows, macOS, Linux), networking concepts, and hardware.
• Familiarity with scripting languages (e.g., Python, Bash) is a plus.
• Excellent analytical and problem-solving skills.
• Outstanding verbal and written communication skills.
• Customer-centric attitude and patience.
• Ability to work effectively both independently and as part of a team.
• Experience with CRM or ticketing systems.
• This role requires working from our office in **Bengaluru, Karnataka, IN**.

**Our Mission**
At Palo Alto Networks® everything starts and ends with our mission:
Being the cybersecurity partner of choice, protecting our digital way of life.
We have the vision of a world where each day is safer and more secure than the one before. These aren't easy goals to accomplish - but we're not here for easy. We're here for the better. We are a company built on the foundation of challenging and disrupting the way things are done, and we're looking for innovators who are as committed to shaping the future of cybersecurity as we are.
Disruption is at the core of our technology and our way of working to meet the needs of our employees now and in the future through FLEXWORK, our approach to how we work. We're changing the nature of work from benefits to learning, location to leadership, we've rethought and recreated every aspect of the employee experience at Palo Alto Networks. And because it FLEXes around each individual employee based on their individual choices, employees are empowered to push boundaries and help us all evolve,
together.
**Your Career**
You will work firsthand with our valued customers to address their complex post-sales concerns where analysis of situations or data requires an in-depth evaluation of many factors. You're a critical thinker in understanding the methods, techniques, and evaluation criteria for obtaining results. You'll enjoy networking with key contacts outside your own area of expertise, with a strong capability of detailing difficult technical issues to both non-technical and technical professionals.
You will regularly participate in technical discussions with multi-functional teams, creating an environment of transparency that ultimately leads to better products, better working environments, and better cybersecurity. Your quick thinking and support to our clients provides the fast assistance they need to keep their environments secure - which means you'll need to move quickly, thoughtfully, and provide technical assistance as needed (often, in high pressure situations).
**Your Impact**
+ Provide Technical Support to customers and partners
+ T3-technical support role who will be handling escalations from the front line and Tier 2 technical support teams within Palo Alto networks
+ Provide configurations, troubleshooting, and best practices to customers
+ Manage support cases to ensure issues are recorded, tracked, resolved, and follow-ups are completed in a timely manner
+ Provide fault isolation and root cause analysis for technical issues
+ Preparing detailed RCA documents for official submissions to customers
+ Publish Technical Support Bulletins and other technical documentation in the Knowledge Base
+ Review of technical documentation for training materials, technical marketing collateral, manuals, troubleshooting guides, etc.
+ Working with engineering on filling bugs and working with product teams on feature requests
+ Working on Hot / Risk technical escalations from the region or other theaters
+ **Lead case swarming and training sessions for frontline teams**
+ **Willing to work in flexible and varying shift times, including weekends and evenings**
+ More than 5 years of customer-facing technical support experience
+ Expertise with Remote Access VPN solutions, IPSEC, PKI & SSL, TCP/IP, Authentication Protocols (LDAP, RADIUS etc.)
+ Experience working with Firewall Central Management Systems
+ Experience working with multi-factor authentication security system (tokens, certificates, CAC cards, and similar)
+ Working knowledge of Security services (IDS/IPS, Firewalls etc.)
+ Strong ability to independently debug broad, complex, and unique networks with mixed media and protocols required
+ Excellent English written and verbal communication skills are required
+ Experience with Windows , Linux and MAC OS is a plus (Debugging, Editing Registries, Plist etc.)
+ Experience with Cisco, Checkpoint, Juniper (Netscreen), and Fortinet products is a plus
+ Willing to work in flexible and varying shift times including weekends and evenings is a plus
+ Travel to customer sites in the event of a critical situation to expedite resolution as required (if needed) is a plus
**The Team**
Our technical support team is critical to our success and mission. As part of this team, you enable customer success by providing support to clients after they have purchased our products. Our dedication to our customers doesn't stop once they sign - it evolves. As threats and technology change, we stay in step to accomplish our mission.
You'll be involved in implementing new products, transitioning from old products to new, and will fix integrations and critical issues as they are raised - in fact, you'll seek them out to ensure our clients are safely supported. We fix and identify technical problems, with a pointed focus of providing the best customer support in the industry.
**Our Commitment**
We're trailblazers that dream big, take risks, and challenge cybersecurity's status quo. It's simple: we can't accomplish our mission without diverse teams innovating, together.
We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at
Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.
**Our Commitment**
We're problem solvers that take risks and challenge cybersecurity's status quo. It's simple: we can't accomplish our mission without diverse teams innovating, together.
We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at .
Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.
All your information will be kept confidential according to EEO guidelines.
**Covid-19 Vaccination Information for Palo Alto Networks Jobs**
+ Vaccine requirements and disclosure obligations vary by country.
+ Unless applicable law requires otherwise, you must be vaccinated for COVID or qualify for a reasonable accommodation if:
+ The job requires accessing a company worksite
+ The job requires in-person customer contact and the customer has implemented such requirements
+ You choose to access a Palo Alto Networks worksite
+ If you have questions about the vaccine requirements of this particular position based on your location or job requirements, please inquire with the recruiter.

About **Zscaler**
Serving thousands of enterprise customers around the world including 45% of Fortune 500 companies, Zscaler (NASDAQ: ZS) was founded in 2007 with a mission to make the cloud a safe place to do business and a more enjoyable experience for enterprise users. As the operator of the world's largest security cloud, Zscaler accelerates digital transformation so enterprises can be more agile, efficient, resilient, and secure. The pioneering, AI-powered Zscaler Zero Trust Exchange platform, which is found in our SASE and SSE offerings, protects thousands of enterprise customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location.
Named a Best Workplace in Technology by Fortune and others, Zscaler fosters an inclusive and supportive culture that is home to some of the brightest minds in the industry. If you thrive in an environment that is fast-paced and collaborative, and you are passionate about building and innovating for the greater good, come make your next move with Zscaler.
Avalor curates and contextualizes data from hundreds of security and business tools to help companies understand and address their riskiest problems. Our robust data platform and strong security modules provide immediate and secure benefits to our customers. If you're passionate about data and helping companies improve their security posture, we'd love to have you join Avalor as we make the world a more secure place.
We're looking for an experienced Technical Support Engineer II to join our Avalor team. Reporting to the Team Lead, Technical Support, you'll be responsible for:
+ Collaborating with Engineering and Product teams to address complex technical issues
+ Creating technical articles or knowledge-based entries, including troubleshooting steps and best practices
+ Documenting and tracking customer interactions, issues, and resolutions
+ Supporting the technical aspects of the onboarding process for new customers
+ Diagnosing and resolving customer issues within SLA timelines
**What We're Looking for (Minimum Qualifications)**
+ Bachelor's degree in information technology/ industrial engineering/ computer science or other relevant field - Advantage
+ 2+ years of practical experience in customer support or a related field in data analytics a big advantage
+ Programming experience in Python and proficiency in advanced SQL
+ Strong analytical and troubleshooting skills complemented by a creative approach to problem-solving
+ Self-learner with a can-do attitude, independent, and collaborative team player with a strong customer service orientation
**What Will Make You Stand Out (Preferred Qualifications)**
+ Familiarity with cybersecurity products (e.g., SIEM, vulnerability assessment tools) advantage
+ Experience in data modeling methodologies - preferred
#LI-Hybrid
#LI-RG
At Zscaler, we are committed to building a team that reflects the communities we serve and the customers we work with. We foster an inclusive environment that values all backgrounds and perspectives, emphasizing collaboration and belonging. Join us in our mission to make doing business seamless and secure.
Our Benefits program is one of the most important ways we support our employees. Zscaler proudly offers comprehensive and inclusive benefits to meet the diverse needs of our employees and their families throughout their life stages, including:
+ Various health plans
+ Time off plans for vacation and sick time
+ Parental leave options
+ Retirement options
+ Education reimbursement
+ In-office perks, and more!
Learn more about Zscaler's Future of Work strategy, hybrid working model, and benefits here ( .
By applying for this role, you adhere to applicable laws, regulations, and Zscaler policies, including those related to security and privacy standards and guidelines.
Zscaler is committed to providing equal employment opportunities to all individuals. We strive to create a workplace where employees are treated with respect and have the chance to succeed. All qualified applicants will be considered for employment without regard to race, color, religion, sex (including pregnancy or related medical conditions), age, national origin, sexual orientation, gender identity or expression, genetic information, disability status, protected veteran status, or any other characteristic protected by federal, state, or local laws. _See more information by clicking on the_ Know Your Rights: Workplace Discrimination is Illegal ( _link._
Pay Transparency
Zscaler complies with all applicable federal, state, and local pay transparency rules.
Zscaler is committed to providing reasonable support (called accommodations or adjustments) in our recruiting processes for candidates who are differently abled, have long term conditions, mental health conditions or sincerely held religious beliefs, or who are neurodivergent or require pregnancy-related support.

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**2. If you already have a Candidate Account, please Sign-In before you apply.**
**Job Description:**
**Technical Support Engineer**
Job Description - Technical Support Engineer - VCF
The VMware Cloud Foundation (VCF) Division enables organizations around the world to run their business critical and modern applications in a secure, resilient, and cost-efficient manner.
With our flagship product VMware vSphere, and our industry-leading technologies including vSAN, NSX and Aria, Broadcom customers receive the scale and agility of a public cloud with the security and performance of a private cloud. Modern infrastructures, accelerated application innovation, and predictable TCO savings and investment returns are just a few of the benefits from having a private cloud infrastructure powered by VMware Cloud Foundation.
Together, our bold group of technology professionals with diverse backgrounds - spanning engineering, products, marketing, partners, professional services, and global support services - is focusing on what can be for the largest enterprises, governments, financial services, healthcare, manufacturing and educational institutions of the world
**What can you expect in the first 6-12 months of your career with VMware by Broadcom?**
As a first-year Technical Support Engineer - Level 3, you will undergo a substantial skills development & learning program and expand your VMware virtualization technologies in order to help our customers troubleshoot, understand, and overcome challenges in their IT infrastructure.
+ Post the product training, first steps in this role will be to upskill on our support processes and products and to understand how we work as part of a global team.
+ Once achieved, you will begin to troubleshoot customer issues with the support of tenured engineers through the knowledge you have gained. You will quickly learn to troubleshoot and handle customer support requests individually and use your experience + new skills gained to bring benefit to others in the team.
+ As well as assisting others, you will work on escalated customer issues where expertise with product, and overall ownership is required.
+ Supporting our most strategic customers will be a priority.
+ Engagement with account teams and managers will be required to deliver world class technical support.
+ You will engage regularly with the engineering team(s) in order to bring value to customers, and to resolve politically and technically escalated issues.
+ As your skill set grows, you may choose to work on additional product lines and progress your skillset on more technologies or seek to become expert in a wide variety of products and or technology related to our product portfolio.
+ Throughout this time, and your career at VMware by Broadcom, you will be able to develop through training, learning tools, research time and training days.
+ As you approach the 12-month period of your tenure, you may wish to run case clinics to benefit other members of your team, in particular 1st and 2nd level engineers.
+ You will keep in mind at all times where written content can be delivered via KB and or TOI to enhance troubleshooting and problem-solving capabilities of your team(s) and or customers.
+ Environment permitting, there may be a requirement to visit customer premises in order to carry out troubleshooting, and or environment reviews.
If you are someone who embraces new technology, enjoys continuous learning, and desires a collaborative work environment, we encourage you to explore this opportunity with Broadcom.
What type of work will you be doing? What assignments, requirements, or skills will you be performing on a regular basis?
As a Technical Support Engineer in the VCF Division, you will be responsible for resolving customer technical issues, supporting the team and the support operation. Key strengths for this role would be motivated, keen to learn, strong customer service and technical problem-solving skills, someone who embraces challenges and enjoys supporting colleagues.
**To be successful in this role, you will:**
+ Have 7+ years of Industry working experience.
+ Bachelors degree preferred or equivalent years of experience in lieu of a degree may be considered.
+ Hold excellent communication skills and account management/customer engagement experience.
+ Be fluent in spoken and written English language.
+ Work independently to resolve Customer issues and support the management team in overall development of the team.
While you hold a good experience with VMware products and strong understanding of cloud and virtualization technologies. The following will help you to be successful and support global customers while you assist the team that you will work with in the organization.
+ Consistently documenting your interactions with customers or internal stakeholders regarding an issue, its scope and the steps taken to diagnose & resolve it.
+ Advanced knowledge of vSphere ESXi and vCenter Server.
+ Experience in handling ESXi and vCenter deployments and upgrades.
+ Expert in troubleshooting vSphere & vCenter Server service down scenarios and performance issues.
+ Expert knowledge in VMFS/NFS architecture and troubleshooting.
+ Experience in handling issues related to core vSphere features such as HA / DRS / vMotion.
+ Certifications in Linux, Linux-enabled solutions, or other technologies for managing on premise or hosted hardware and software solutions will allow you to navigate through complex issues (e.g., Installation, Upgrades, Setting up Networking, Managing System Storage)
+ Expert in reviewing and investigating the log files to identify the root cause and resolution.
+ Demonstrating experience with administering and querying/troubleshooting multiple database types e.g. Postgres & MS SQL.
+ Knowledge in any scripting languages such as Python / PowerShell etc.
+ Troubleshoot, research, and resolve issues, using labs, logs bundles and knowledge base, peer to peer collaboration and other tools you will learn in this role.
+ Partner with Engineering, Field Teams, and technical experts to resolve issues to make it easier for customers to use our technology.
+ Updating and creating knowledge articles for global circulation based on the issues you have resolved.
+ Provide formal root cause analysis on critical customer situations
+ Facilitate Proactive Service and Relationship Development through regular cadence calls with the customer
+ Represent VMware and provide technical expertise for multi-vendor troubleshooting.
+ Assists with troubleshooting during software updates and migrations.
Work in an environment of trust, on-going development, and coaching, where you are empowered to develop and achieve success, surrounded, and supported by a team of highly skilled engineers and supported by a leadership team involved in and committed to your success.
**Other Requirements:**
+ The team is part of the 24x7 support structure and demonstrates work flexibility to ensure we meet customer's contractual requirements.
+ This is a Night Shift position (working hours between 5pm and 7am Indian Standard Time, including weekend nights)
+ This role is based out of Broadcom's Bangalore office-not available for remote work
What is the leadership like for this role? What is the structure and culture of the team like?
+ The selected candidate will be reporting to one of the Technical Support Managers. Managers have a considerable amount of experience in managing enterprise support and leading the team to success through the company's values. Leadership is deeply invested in the teams' careers development and has a successful track record of ensuring the team is successful as a unit and ensuring the individual team members progress in their careers.
+ Leadership practices high ethical management and provides a good work environment while being employee friendly.
+ The core team comprises engineers at different levels supporting vSphere suite of products. The team is part of the 24x7 support structure and demonstrates work flexibility to ensure we meet customers contractual requirements.
+ While the team has loads for fun and engagement, we also work in partnership with peers across the globe working during different time zones. The role requires the candidate to be flexible to work in any shift during weekdays and weekends.
**Broadcom is proud to be an equal opportunity employer. We will consider qualified applicants without regard to race, color, creed, religion, sex, sexual orientation, national origin, citizenship, disability status, medical condition, pregnancy, protected veteran status or any other characteristic protected by federal, state, or local law. We will also consider qualified applicants with arrest and conviction records consistent with local law.**
**If you are located outside USA, please be sure to fill out a home address as this will be used for future correspondence.**
Welcome! Thank you for your interest in Broadcom!
We are a global technology leader that designs, develops and supplies a broad range of semiconductor and infrastructure software solutions.
For more information please visit our video library ( and check out our Connected by Broadcom ( series.
Follow us on Linked In Broadcom Inc ( .

**Please Note:**
**1. If you are a first time user, please create your candidate login account before you apply for a job. (Click Sign In > Create Account)**
**2. If you already have a Candidate Account, please Sign-In before you apply.**
**Job Description:**
**Technical Support Engineer**
Job Description - Technical Support Engineer - VCF
The VMware Cloud Foundation (VCF) Division enables organizations around the world to run their business critical and modern applications in a secure, resilient, and cost-efficient manner.
With our flagship product VMware vSphere, and our industry-leading technologies including vSAN, NSX and Aria, Broadcom customers receive the scale and agility of a public cloud with the security and performance of a private cloud. Modern infrastructures, accelerated application innovation, and predictable TCO savings and investment returns are just a few of the benefits from having a private cloud infrastructure powered by VMware Cloud Foundation.
Together, our bold group of technology professionals with diverse backgrounds - spanning engineering, products, marketing, partners, professional services, and global support services - is focusing on what can be for the largest enterprises, governments, financial services, healthcare, manufacturing and educational institutions of the world
**What can you expect in the first 6-12 months of your career with VMware by Broadcom?**
As a first-year Technical Support Engineer - Level 3, you will undergo a substantial skills development & learning program and expand your VMware virtualization technologies in order to help our customers troubleshoot, understand, and overcome challenges in their IT infrastructure.
+ Post the product training, first steps in this role will be to upskill on our support processes and products and to understand how we work as part of a global team.
+ Once achieved, you will begin to troubleshoot customer issues with the support of tenured engineers through the knowledge you have gained. You will quickly learn to troubleshoot and handle customer support requests individually and use your experience + new skills gained to bring benefit to others in the team.
+ As well as assisting others, you will work on escalated customer issues where expertise with product, and overall ownership is required.
+ Supporting our most strategic customers will be a priority.
+ Engagement with account teams and managers will be required to deliver world class technical support.
+ You will engage regularly with the engineering team(s) in order to bring value to customers, and to resolve politically and technically escalated issues.
+ As your skill set grows, you may choose to work on additional product lines and progress your skillset on more technologies or seek to become expert in a wide variety of products and or technology related to our product portfolio.
+ Throughout this time, and your career at VMware by Broadcom, you will be able to develop through training, learning tools, research time and training days.
+ As you approach the 12-month period of your tenure, you may wish to run case clinics to benefit other members of your team, in particular 1st and 2nd level engineers.
+ You will keep in mind at all times where written content can be delivered via KB and or TOI to enhance troubleshooting and problem-solving capabilities of your team(s) and or customers.
+ Environment permitting, there may be a requirement to visit customer premises in order to carry out troubleshooting, and or environment reviews.
If you are someone who embraces new technology, enjoys continuous learning, and desires a collaborative work environment, we encourage you to explore this opportunity with Broadcom.
What type of work will you be doing? What assignments, requirements, or skills will you be performing on a regular basis?
As a Technical Support Engineer in the VCF Division, you will be responsible for resolving customer technical issues, supporting the team and the support operation. Key strengths for this role would be motivated, keen to learn, strong customer service and technical problem-solving skills, someone who embraces challenges and enjoys supporting colleagues.
**To be successful in this role, you will:**
+ Have 7+ years of Industry working experience.
+ Bachelors degree preferred or equivalent years of experience in lieu of a degree may be considered.
+ Hold excellent communication skills and account management/customer engagement experience.
+ Be fluent in spoken and written English language.
+ Work independently to resolve Customer issues and support the management team in overall development of the team.
While you hold a good experience with VMware products and strong understanding of cloud and virtualization technologies. The following will help you to be successful and support global customers while you assist the team that you will work with in the organization.
+ Consistently documenting your interactions with customers or internal stakeholders regarding an issue, its scope and the steps taken to diagnose & resolve it.
+ Advanced knowledge of vSphere ESXi and vCenter Server.
+ Experience in handling ESXi and vCenter deployments and upgrades.
+ Expert in troubleshooting vSphere & vCenter Server service down scenarios and performance issues.
+ Expert knowledge in VMFS/NFS architecture and troubleshooting.
+ Experience in handling issues related to core vSphere features such as HA / DRS / vMotion.
+ Certifications in Linux, Linux-enabled solutions, or other technologies for managing on premise or hosted hardware and software solutions will allow you to navigate through complex issues (e.g., Installation, Upgrades, Setting up Networking, Managing System Storage)
+ Expert in reviewing and investigating the log files to identify the root cause and resolution.
+ Demonstrating experience with administering and querying/troubleshooting multiple database types e.g. Postgres & MS SQL.
+ Knowledge in any scripting languages such as Python / PowerShell etc.
+ Troubleshoot, research, and resolve issues, using labs, logs bundles and knowledge base, peer to peer collaboration and other tools you will learn in this role.
+ Partner with Engineering, Field Teams, and technical experts to resolve issues to make it easier for customers to use our technology.
+ Updating and creating knowledge articles for global circulation based on the issues you have resolved.
+ Provide formal root cause analysis on critical customer situations
+ Facilitate Proactive Service and Relationship Development through regular cadence calls with the customer
+ Represent VMware and provide technical expertise for multi-vendor troubleshooting.
+ Assists with troubleshooting during software updates and migrations.
Work in an environment of trust, on-going development, and coaching, where you are empowered to develop and achieve success, surrounded, and supported by a team of highly skilled engineers and supported by a leadership team involved in and committed to your success.
**Other Requirements:**
+ The team is part of the 24x7 support structure and demonstrates work flexibility to ensure we meet customer's contractual requirements.
+ This is a Night Shift position (working hours between 5pm and 7am Indian Standard Time, including weekend nights)
+ This role is based out of Broadcom's Bangalore office-not available for remote work
What is the leadership like for this role? What is the structure and culture of the team like?
+ The selected candidate will be reporting to one of the Technical Support Managers. Managers have a considerable amount of experience in managing enterprise support and leading the team to success through the company's values. Leadership is deeply invested in the teams' careers development and has a successful track record of ensuring the team is successful as a unit and ensuring the individual team members progress in their careers.
+ Leadership practices high ethical management and provides a good work environment while being employee friendly.
+ The core team comprises engineers at different levels supporting vSphere suite of products. The team is part of the 24x7 support structure and demonstrates work flexibility to ensure we meet customers contractual requirements.
+ While the team has loads for fun and engagement, we also work in partnership with peers across the globe working during different time zones. The role requires the candidate to be flexible to work in any shift during weekdays and weekends.
**Broadcom is proud to be an equal opportunity employer. We will consider qualified applicants without regard to race, color, creed, religion, sex, sexual orientation, national origin, citizenship, disability status, medical condition, pregnancy, protected veteran status or any other characteristic protected by federal, state, or local law. We will also consider qualified applicants with arrest and conviction records consistent with local law.**
**If you are located outside USA, please be sure to fill out a home address as this will be used for future correspondence.**
Welcome! Thank you for your interest in Broadcom!
We are a global technology leader that designs, develops and supplies a broad range of semiconductor and infrastructure software solutions.
For more information please visit our video library ( and check out our Connected by Broadcom ( series.
Follow us on Linked In Broadcom Inc ( .

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**Job Description:**
The VMware Cloud Foundation (VCF) Division enables organizations around the world to run their business critical and modern applications in a secure, resilient, and cost-efficient manner.
With our flagship product VMware vSphere, and our industry-leading technologies including vSAN, NSX and Aria, Broadcom customers receive the scale and agility of a public cloud with the security and performance of a private cloud. Modern infrastructures, accelerated application innovation, and predictable TCO savings and investment returns are just a few of the benefits from having a private cloud infrastructure powered by VMware Cloud Foundation.
Together, our bold group of technology professionals with diverse backgrounds - spanning engineering, products, marketing, partners, professional services, and global support services - is focusing on what can be for the largest enterprises, governments, financial services, healthcare, manufacturing and educational institutions of the world
**What can you expect in the first 6-12 months of your career with VMware by Broadcom?**
As a first-year Technical Support Engineer - Level 3, you will undergo a substantial skills development & learning program and expand your VMware virtualization technologies in order to help our customers troubleshoot, understand, and overcome challenges in their IT infrastructure.
+ Post the product training, first steps in this role will be to upskill on our support processes and products and to understand how we work as part of a global team.
+ Once achieved, you will begin to troubleshoot customer issues with the support of tenured engineers through the knowledge you have gained. You will quickly learn to troubleshoot and handle customer support requests individually and use your experience + new skills gained to bring benefit to others in the team.
+ As well as assisting others, you will work on escalated customer issues where expertise with product, and overall ownership is required.
+ Supporting our most strategic customers will be a priority.
+ Engagement with account teams and managers will be required to deliver world class technical support.
+ You will engage regularly with the engineering team(s) in order to bring value to customers, and to resolve politically and technically escalated issues.
+ As your skill set grows, you may choose to work on additional product lines and progress your skillset on more technologies or seek to become expert in a wide variety of products and or technology related to our product portfolio.
+ Throughout this time, and your career at VMware by Broadcom, you will be able to develop through training, learning tools, research time and training days.
+ As you approach the 12-month period of your tenure, you may wish to run case clinics to benefit other members of your team, in particular 1st and 2nd level engineers.
+ You will keep in mind at all times where written content can be delivered via KB and or TOI to enhance troubleshooting and problem-solving capabilities of your team(s) and or customers.
+ Environment permitting, there may be a requirement to visit customer premises in order to carry out troubleshooting, and or environment reviews.
If you are someone who embraces new technology, enjoys continuous learning, and desires a collaborative work environment, we encourage you to explore this opportunity with Broadcom.
What type of work will you be doing? What assignments, requirements, or skills will you be performing on a regular basis?
As a Technical Support Engineer in the VCF Division, you will be responsible for resolving customer technical issues, supporting the team and the support operation. Key strengths for this role would be motivated, keen to learn, strong customer service and technical problem-solving skills, someone who embraces challenges and enjoys supporting colleagues.
**To be successful in this role, you will:**
+ Have 12+ years of Industry working experience.
+ Bachelors degree preferred or equivalent years of experience in lieu of a degree may be considered.
+ Hold excellent communication skills and account management/customer engagement experience.
+ Be fluent in spoken and written English language.
+ Work independently to resolve Customer issues and support the management team in overall development of the team.
While you hold a good experience with VMware products and strong understanding of cloud and virtualization technologies. The following will help you to be successful and support global customers while you assist the team that you will work with in the organization.
+ Consistently documenting your interactions with customers or internal stakeholders regarding an issue, its scope and the steps taken to diagnose & resolve it.
+ Advanced knowledge of vSphere ESXi and vCenter Server.
+ Experience in handling ESXi and vCenter deployments and upgrades.
+ Expert in troubleshooting vSphere & vCenter Server service down scenarios and performance issues.
+ Expert knowledge in VMFS/NFS architecture and troubleshooting.
+ Experience in handling issues related to core vSphere features such as HA / DRS / vMotion.
+ Certifications in Linux, Linux-enabled solutions, or other technologies for managing on premise or hosted hardware and software solutions will allow you to navigate through complex issues (e.g., Installation, Upgrades, Setting up Networking, Managing System Storage)
+ Expert in reviewing and investigating the log files to identify the root cause and resolution.
+ Demonstrating experience with administering and querying/troubleshooting multiple database types e.g. Postgres & MS SQL.
+ Knowledge in any scripting languages such as Python / PowerShell etc.
+ Troubleshoot, research, and resolve issues, using labs, logs bundles and knowledge base, peer to peer collaboration and other tools you will learn in this role.
+ Partner with Engineering, Field Teams, and technical experts to resolve issues to make it easier for customers to use our technology.
+ Updating and creating knowledge articles for global circulation based on the issues you have resolved.
+ Provide formal root cause analysis on critical customer situations
+ Facilitate Proactive Service and Relationship Development through regular cadence calls with the customer
+ Represent VMware and provide technical expertise for multi-vendor troubleshooting.
+ Assists with troubleshooting during software updates and migrations.
Work in an environment of trust, on-going development, and coaching, where you are empowered to develop and achieve success, surrounded, and supported by a team of highly skilled engineers and supported by a leadership team involved in and committed to your success.
Other Requirements:
+ The team is part of the 24x7 support structure and demonstrates work flexibility to ensure we meet customer's contractual requirements.
+ This is a Night Shift position (working hours between 5pm and 7am Indian Standard Time, including weekend nights)
+ This role is based out of Broadcom's Bangalore office-not available for remote work
What is the leadership like for this role? What is the structure and culture of the team like?
+ The selected candidate will be reporting to one of the Technical Support Managers. Managers have a considerable amount of experience in managing enterprise support and leading the team to success through the company's values. Leadership is deeply invested in the teams' careers development and has a successful track record of ensuring the team is successful as a unit and ensuring the individual team members progress in their careers.
+ Leadership practices high ethical management and provides a good work environment while being employee friendly.
+ The core team comprises engineers at different levels supporting vSphere suite of products. The team is part of the 24x7 support structure and demonstrates work flexibility to ensure we meet customers contractual requirements.
+ While the team has loads for fun and engagement, we also work in partnership with peers across the globe working during different time zones. The role requires the candidate to be flexible to work in any shift during weekdays and weekends.
**Broadcom is proud to be an equal opportunity employer. We will consider qualified applicants without regard to race, color, creed, religion, sex, sexual orientation, national origin, citizenship, disability status, medical condition, pregnancy, protected veteran status or any other characteristic protected by federal, state, or local law. We will also consider qualified applicants with arrest and conviction records consistent with local law.**
**If you are located outside USA, please be sure to fill out a home address as this will be used for future correspondence.**
Welcome! Thank you for your interest in Broadcom!
We are a global technology leader that designs, develops and supplies a broad range of semiconductor and infrastructure software solutions.
For more information please visit our video library ( and check out our Connected by Broadcom ( series.
Follow us on Linked In Broadcom Inc ( .