Customer Service Executive( Banking process)
Posted 1 day ago
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Dear Candidate,
Urgent Hiring For banking Process
Job Title: - Personal Service Ambassador- Affluent Credit Cards
Location: () Malad
Department: Customer Service for Affluent Credit Cards
We are looking for a highly skilled and experienced Personal Service Ambassador (PSA) to join our prestigious Credit Card Customer Service team. The PSA will be responsible for delivering an exceptional and personalized service experience to our premium credit card holders. This role demands an important level of professionalism, attention to detail, and a commitment to providing unparalleled customer service. The PSA will be the first point of contact for clients, helping with credit card services and inquiries.
KEY RESPONSIBILITIES:
- High-Value Client Relationship Management: Cultivate and maintain deep, trusted relationships with affluent clients, delivering personalized attention and seamless banking experience that strengthens loyalty and engagement.
- Meet and Greet Service: Welcome clients at designated locations, ensuring a warm and professional greeting. Provide clear and concise information about services, amenities, and the facilities. Assist clients with their needs ,addressing queries, resolving issues and arranging concierge services.
- Exceptional Client Support - End to end engagement with clients by ensuring efficient processes, conducting in-person meetings and solving queries efficiently to ensure client satisfaction and retention.
- Exclusive Concierge & Lifestyle Management Deliver a personalized concierge experience, facilitating premium travel, lifestyle, and financial privileges that elevate the banks brand and client perception.
- Strategic Collaboration: Engage strategically with verticals like operations Business, Technology, etc. to drive swift resolutions and enhance customer satisfaction.
- Communication and Coordination: Act as a primary point of contact for clients, responding to inquiries and addressing concerns. Collaborate with other internal teams (e.g.,sales, operations, Business) to ensure a seamless client experience. Maintain accurate records of client interactions and preferences.
KEY QUALIFICATIONS AND SKILLS:
- Educational Qualification Graduate or above
- Experience: Relevant minimum work experience of 2 years in relationship management, client facing roles in premium Credit Cards, Hospitality Industry, Airlines Industry, etc.
- Knowledge of banking services and products: In-depth understanding of premium credit card features and benefits, customer facing journeys and processes.
- Management - Strong Stakeholder Management to effectively liaise with teams, ensuring seamless coordination.
- Language Command: Excellent communication and interpersonal skills with command over English and Hindi. Proficiency over regional language is preferred.
- Mobility: Should be able to visit customers at their request with little to no notice
- Multitasking: Ability to multitask effectively across digital portals and calling systems.
- Problem-Solving: Strong problem-solving skills with the ability to make quick and effective decisions.
- Empathy and Patience: Demonstrated ability to understand and address client needs with empathy and patience.
- Concierge Services: Experience in providing personalized concierge services, including hotel bookings, flight bookings, event planning, rewards transfer, gift vouchers, and more, ensuring a premium client experience.
SUCCESS FACTORS:
- First Call Resolution Rates
- Customer query closure turnaround times
- Customer feedback and rating
PREFERRED CANDIDATE:
Candidate with customer service experience in below industries:
- Airlines
- Concierge Desks
- Hospitality Industry
- Escalation desks of customer facing teams of MNC like American Express, Amazon, Etc.
Immediate joiner can apply on this number Pooja HR) Or email on
Us Banking Customer Service Advisor
Posted today
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Location: Malad and Thane
Job Summary:
US and UK Shifts available
Key Responsibilities:
- Handle customer inquiries and issues via phone
- Provide timely and effective solutions to customer problems
- Utilize knowledge base and troubleshooting techniques to resolve issues
- Escalate complex issues to senior team members or specialized teams as needed
- Maintain accurate records of customer interactions using CRM software
- Meet or exceed customer satisfaction and performance targets
- Collaborate with internal teams to resolve customer issues and improve processes
- Stay up-to-date with product knowledge and industry developments
**Requirements**:
- Fluency in English (written and spoken)
- Ability to communicate effectively with international customers
- Strong problem-solving and analytical skills
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment and adapt to changing priorities
- Strong computer skills and familiarity with CRM software
- Bachelor's degree in any field
*What We Offer:*
- Competitive salary and benefits package
- Opportunities for career growth and development
- Collaborative and dynamic work environment
- Recognition and rewards for outstanding performance
- Comprehensive training and support
**Job Types**: Full-time, Permanent, Fresher
Pay: ₹18,000.00 - ₹35,000.00 per month
**Benefits**:
- Cell phone reimbursement
- Commuter assistance
- Flexible schedule
- Food provided
- Health insurance
- Internet reimbursement
- Leave encashment
- Life insurance
- Paid sick time
- Paid time off
- Provident Fund
**Education**:
- Higher Secondary(12th Pass) (required)
**Language**:
- English (required)
**Location**:
- Mumbai, Maharashtra (required)
Shift availability:
- Night Shift (preferred)
- Overnight Shift (preferred)
Work Location: In person
Banking Partner/pioneer Banking
Posted 1 day ago
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JOB DESCRIPTION:
Job positions /Designation: Banking Partner - Pioneer Banking
Employment Type: Full Time, Permanent
Salary up to 22 LPA
Roles and Responsibilities:
· Manage relationships with High Net Worth Individuals (HNIs) to acquire new clients and grow existing ones.
· Build and deepen relationships with existing Wealth Customers to achieve increase in share of wallet and revenues.
· Identify potential customers through networking, referrals, and market research to expand the customer base.
· Provide professional customer service to achieve a high percentage of customer wallet share and satisfaction leading to retention & growth.
· Ensure ongoing self – development.
· Manage the portfolio to de-risk against attrition and achieve stability of book.
· Collaborate with internal teams to resolve client issues and improve overall customer satisfaction.
· Provide exceptional service to high-value clients, ensuring their financial needs are met and exceeded.
· Develop and implement effective sales strategies to meet targets set by the bank.
· Achieve the target set in terms of product – mix.
· Have complete knowledge of the customer base in terms of the profile, demographics & Assets in the Bank and other places.
Desired Candidate Profile
· 5-10 years of experience in Wealth Management, Preferred Banking or related fields.
· Bachelor's / Master degree in any specialization are considered
· Strong skills in HNI Client Handling, Portfolio Management, HNI Acquisition, Wealth Management & Ultra HNI.
Location – Mumbai
Experience: 5 to 15 years (Experience candidates only).
Annual CTC: As per banking industry
Key Skills: Wealth Management, Ultra HNI, HNI Acquisition, HNI client Handling
Send your profile at what's app)
E-mail:-
PNB Banking Customer Service, Voice Process
Posted today
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Process- Banking customer Service
Hsc/Graduate apply
Good Communication
Fresher/Exp.
Salary:- Upto 16,000 In hand
Required Candidate profile
• Candidate should be willing to work from office.
• Work Location: Turbhe Navi Mumbai
• Pick up and drop is available till turbhe station
If interested WhatsApp HR Mayuresh
Banking Coordinator
Posted 1 day ago
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Job Title: Banking Coordinator
Job Location: PSBA Head Office (Mumbai)
Experience : 2-3 years of relevant experience in Banking /finance sector
Salary 25K P.M
Job Summary:
We are seeking a dedicated and proactive Coordinator to serve as the key liaison between FIA and PSBA. The ideal candidate will possess excellent communication skills, a solid understanding of FIA deliverables and services, and a strong ability to manage relationships effectively. This role requires an individual who can communicate efficiently in both English and Hindi, ensuring smooth and seamless coordination between the two organizations.
Key Responsibilities:
- Act as a primary point of contact between FIA and PSBA, facilitating clear and timely communication between both parties.
- Ensure that all FIA deliverables and services are understood and communicated accurately to PSBA.
- Coordinate with FIA and bank to address issues, provide updates, and follow up on pending tasks.
- Actively manage the BC onboarding process, ensuring that new BCs are successfully onboarded and that all necessary documentation and training are completed.
- Achieve monthly and quarterly targets for BC onboarding, ensuring that the process is completed efficiently and within deadlines.
- Maintain strong professional relationships with key contacts within both FIA and PSBA Provide regular updates and reports on project statuses and communication activities.
- Address queries and concerns from both FIA and PSBA, resolving issues promptly and effectively.
- Assist in administrative tasks such as scheduling meetings, preparing documents, and ensuring the smooth flow of operations.
Qualifications & Requirements:
- Bachelor's degree or equivalent. (Graduate)
- 2-3 years of relevant experience in a Finance coordination or communication role (preferred).
- Excellent communication skills in both English and Hindi.
- Strong interpersonal skills with the ability to manage relationships across different teams and stakeholders.
- Prior knowledge of finance services and deliverables is a plus.
- Proficient in Microsoft Excel and other office tools for reporting and documentation.
- Ability to work independently, manage multiple tasks, and meet deadlines.
- Strong problem-solving and analytical abilities.
Banking Officer
Posted 1 day ago
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We are urgently hiring for "Customer Service Executive" in Malad west Mindspace.
Salary- 26k to 34k + plus incentives + OT
Hsc with 6months or Graduate fresher will do.
Requirements:
- Excellent verbal and written communication skills in English.
- Strong customer service orientation with a passion for helping others.
- Ability to work independently and as part of a team.
- Flexibility to work on a night shift schedule (5 days on, 2 days off).
- Basic computer skills and proficiency in using customer relationship management (CRM) software.
Benefits:
- Competitive salary and benefits package.
- Opportunities for professional growth and development.
- Supportive and collaborative work environment.
- Flexible work arrangements.
Contact- HR Payal
Job Types: Full-time, Permanent, Fresher
Pay: ₹22, ₹32,000.00 per month
Benefits:
- Cell phone reimbursement
- Health insurance
- Paid sick time
- Provident Fund
Work Location: In person
Banking Manager
Posted today
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Banking Professional (Male Only) with expertise in Forex and corporate banking operations. The role involves managing client accounts, monitoring Forex markets, coordinating with banks, and ensuring smooth day-to-day client banking transaction
Required Candidate profile
5 years of experience in corporate banking/Forex operations.
knowledge of Forex, Current Account, and Savings Account processes
Excellent communication, negotiation, and relationship management skills
Perks and benefits
Best in the Industry
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Investment Banking
Posted 1 day ago
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Job description
We are seeking a highly motivated and dynamic individual to join our team in Investment Banking. You will play a pivotal role in leading & executing transactions, conducting financial analysis, supporting BD initiatives and providing strategic advisory to our clients. This is an excellent opportunity for individuals looking to further develop their skills in investment banking within a fast-paced and collaborative environment
Location: BKC, Mumbai
Key Attributes:
· Excellent communication skills
· High proficiency in PowerPoint, Excel & Word
· Ability to work under pressure and strict deadlines
· Ability to thrive in entrepreneurial environment and work in lean teams
· Strong attention to detail
Key Responsibilities:
· Prepare and review collaterals such as teasers, investment memoranda, management presentations, and pitch books
· Prepare end to end financial models for M&A and PE transactions
· Perform various valuation methods – comparable companies, precedents, and DCF
· Perform due diligence, research, analysis, and documentation of live transactions
· Support leadership team in execution of live transaction end to end
· Perform research on different sectors to build insights and strategies
· Lead business development initiatives, building relations with key stakeholders and sourcing deals
· Strong interest and awareness of the markets, investment activities, key players in different industries
Qualification:
· MBA from a reputed institution, CA, CFA
· Only candidates with prior investment banking experience will be considered
Industry
- Financial Services
Employment Type
Full-time
Banking Associate
Posted 1 day ago
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Role & responsibilities
- Handle day-to-day payments: vendor bills, tax payments (TDS, GST), and staff reimbursements
- Prepare and process bank transfers NEFT, RTGS, IMPS, Swift, etc.
- Maintain fund flow planning and coordinate timely movement of funds between accounts
- Work with multiple banks for account operations, documentation, and relationship management
- Assist in managing credit facilities – loans, overdrafts, LCs, forward contracts, and bank guarantees
- Submit required data to banks (stock statements, CMA, interest calculations, etc.)
- Coordinate with the import-export team for banking documents related to shipments and remittances
- Maintain records of all banking documents: account statements, loan papers, FIRC/BRC, etc.
- Reconcile monthly bank statements and prepare MIS reports
- Coordinate for audits, renewal of credit limits, and submission of required documents
KOTAK Banking
Posted today
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Process:- KOTAK Banking (Sales Voice Process)
Fresher/ experience both can apply
Average Hindi candidate
freshers Salary-13k in hand + incentives
Shift timing: 9:30am-6:30pm
Easy selection only 1 round of interview
looking for immediate joiner
Required Candidate profile
min qualification HSC
Job Location: Kapurbavadi junction Majiwada Thane (w
Interview Scheduling
Call or WhatsApp your CV to:
HR Gautami –
Perks and benefits
High Incentives and growth opportunities.