The demand for customer care roles is substantial, reflecting the importance businesses place on customer satisfaction and retention. These positions involve direct interaction with customers, addressing inquiries, resolving issues, and providing support through various channels like phone, email, and chat. Strong communication, problem-solving, and empathy are crucial skills for success in this field.What Jobs are available for Customer Care in India?
Showing 2337 Customer Care jobs in India
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Customer Care Support
Indore, Madhya Pradesh
Splash India Private Limited
Posted 10 days ago
Job Viewed
Job Description
Splash India is looking for passionate and dedicated individuals to join our team as Customer Care Support.
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0
Customer Care Engineer
Hyderabad, Andhra Pradesh
ThermoFisher Scientific
Posted today
Job Viewed
Job Description
**Work Schedule**
Standard (Mon-Fri)
**Environmental Conditions**
Adherence to all Good Manufacturing Practices (GMP) Safety Standards
**Job Description**
When you join us at Thermo Fisher Scientific, you'll be part of an inquisitive team that shares your passion for exploration and discovery. With
revenues of more than $40 billion and the largest investment in R&D in the industry, we give our people the resources and chances to create
significant contributions to the world.
Location/Division Specific Information
(When you're part of the team at Thermo Fisher Scientific, you'll do important work. Surrounded by collaborative colleagues, you'll have the
support and opportunities that only a global leader can give you. Our respected, growing organization has an exceptional strategy for the near
term and beyond. Take your place on our strong team, and help us make significant contributions to the world.)
Discover Impactful Work:
(Carry out Installation, maintenance and support of Thermo Fisher Scientific's range of LCMS instruments in professional, reliable and
customer-orientated manner
Train customers in the operation and maintenance of equipment
Responsibility for meeting customer SLA and internal critical metric objectives
To achieve service revenue budget by championing company products, developing strong customer relationships and working closely with
commercial and operations teams
To be highly responsive and proactive in dealing with customer's needs and maintain close relationships with Company Sales, Marketing and
Service teams to assure quality outcomes for all service & product issues raised
To carry out your employment in an efficient and commercially appropriate manner)
Education
Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.
Standard (Mon-Fri)
**Environmental Conditions**
Adherence to all Good Manufacturing Practices (GMP) Safety Standards
**Job Description**
When you join us at Thermo Fisher Scientific, you'll be part of an inquisitive team that shares your passion for exploration and discovery. With
revenues of more than $40 billion and the largest investment in R&D in the industry, we give our people the resources and chances to create
significant contributions to the world.
Location/Division Specific Information
(When you're part of the team at Thermo Fisher Scientific, you'll do important work. Surrounded by collaborative colleagues, you'll have the
support and opportunities that only a global leader can give you. Our respected, growing organization has an exceptional strategy for the near
term and beyond. Take your place on our strong team, and help us make significant contributions to the world.)
Discover Impactful Work:
(Carry out Installation, maintenance and support of Thermo Fisher Scientific's range of LCMS instruments in professional, reliable and
customer-orientated manner
Train customers in the operation and maintenance of equipment
Responsibility for meeting customer SLA and internal critical metric objectives
To achieve service revenue budget by championing company products, developing strong customer relationships and working closely with
commercial and operations teams
To be highly responsive and proactive in dealing with customer's needs and maintain close relationships with Company Sales, Marketing and
Service teams to assure quality outcomes for all service & product issues raised
To carry out your employment in an efficient and commercially appropriate manner)
Education
Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.
Is this job a match or a miss?
This advertiser has chosen not to accept applicants from your region.
1
Customer Care Professional
Haryana, Uttar Pradesh
American Express
Posted today
Job Viewed
Job Description
**Description**
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.
Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
**How will you make an impact in this role?**
+ Provide Superior Customer Experience to Small Business Card Members who use American Express for several exclusive benefits and services
+ We not only service, but we also indulge in value generation to maximize spending by identifying the Mood, Profile & Need of the Customer and leverage these details to offer the best suited benefits/products to the Customer while being compliant with the laid guidelines
+ Resolve all Customer Queries and Follow Established Procedures as Appropriate
+ Provide alternatives and apply Superior Service No, Call Handling Skills to Ensure Best Possible Solutions and FCR to Card Members
+ Deliver to the Customer, Employees and Shareholder Metrics as per Goals Highlight Issues through Feedback and Recommend Changes in Workflows, Procedures, Service Levels, Based on Customer Demands to Meet Their Needs and Ensure Quality Service is given at all times
+ Adherence to Quality and Compliance Guidelines. Ability to Take Quick Decisions and Respond to Customer Inquiries
+ 24/7 & Rotational shifts including night shifts
+ Hybrid environment
**Minimum Qualifications:**
+ Minimum 1 year of meaningful experience in customer service
+ Excellent Verbal Communication
+ Customer Focused, with Strong Ability to resolve Customer Issues and Effectively Address Service No Situations
+ Strong interpersonal, communication and listening skills
+ Demonstrated Dependability/Self Motivating Skills. Change Management Ability
+ Demonstrated Ability to Work effectively within a Team Environment as well as independently
+ Demonstrate personal excellence and resiliency by remaining positive and calm in difficult situations
+ Proven Analytical and Problem Solving with a strong attention to Detail. Workable knowledge of MS Office Applications (Word, Power-point, Excel)
**Qualifications**
We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
+ Competitive base salaries
+ Bonus incentives
+ Support for financial-well-being and retirement
+ Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
+ Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
+ Generous paid parental leave policies (depending on your location)
+ Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
+ Free and confidential counseling support through our Healthy Minds program
+ Career development and training opportunities
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
**Job:** Customer Service
**Primary Location:** India-Haryana-Gurugram
**Schedule** Full-time
**Req ID:**
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.
Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
**How will you make an impact in this role?**
+ Provide Superior Customer Experience to Small Business Card Members who use American Express for several exclusive benefits and services
+ We not only service, but we also indulge in value generation to maximize spending by identifying the Mood, Profile & Need of the Customer and leverage these details to offer the best suited benefits/products to the Customer while being compliant with the laid guidelines
+ Resolve all Customer Queries and Follow Established Procedures as Appropriate
+ Provide alternatives and apply Superior Service No, Call Handling Skills to Ensure Best Possible Solutions and FCR to Card Members
+ Deliver to the Customer, Employees and Shareholder Metrics as per Goals Highlight Issues through Feedback and Recommend Changes in Workflows, Procedures, Service Levels, Based on Customer Demands to Meet Their Needs and Ensure Quality Service is given at all times
+ Adherence to Quality and Compliance Guidelines. Ability to Take Quick Decisions and Respond to Customer Inquiries
+ 24/7 & Rotational shifts including night shifts
+ Hybrid environment
**Minimum Qualifications:**
+ Minimum 1 year of meaningful experience in customer service
+ Excellent Verbal Communication
+ Customer Focused, with Strong Ability to resolve Customer Issues and Effectively Address Service No Situations
+ Strong interpersonal, communication and listening skills
+ Demonstrated Dependability/Self Motivating Skills. Change Management Ability
+ Demonstrated Ability to Work effectively within a Team Environment as well as independently
+ Demonstrate personal excellence and resiliency by remaining positive and calm in difficult situations
+ Proven Analytical and Problem Solving with a strong attention to Detail. Workable knowledge of MS Office Applications (Word, Power-point, Excel)
**Qualifications**
We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
+ Competitive base salaries
+ Bonus incentives
+ Support for financial-well-being and retirement
+ Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
+ Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
+ Generous paid parental leave policies (depending on your location)
+ Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
+ Free and confidential counseling support through our Healthy Minds program
+ Career development and training opportunities
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
**Job:** Customer Service
**Primary Location:** India-Haryana-Gurugram
**Schedule** Full-time
**Req ID:**
Is this job a match or a miss?
This advertiser has chosen not to accept applicants from your region.
2
Customer Care Rep
Mumbai, Maharashtra
NCR Atleos
Posted today
Job Viewed
Job Description
**About NCR Atleos**
NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe.
**Summary/Scope of the role/product domain** :
NCR is an entrusted and leading MSP in the Banking and ATM industry serving major Private and Public Banks across India. Using efficient tools and systems in Managed Service as an MSP, NCR offers host of services like ATM Incident Management, Cash replenishment, EJ & Reconciliation and other peripheral services to ensure consistently high service levels to its customers/banks.
As a Helpdesk representative for ATM Incident Management, the role would entail monitoring ATM based incidents closely to observe critical / non-critical incident and taking appropriate actions to resolve such incidents within the prescribed SLA for delivering highest possible ATM Uptime as per our contract with the customers/banks.
This position requires the ability to act as single point of contact for NCR Financial customers with Incident Management Services; Accountable for continuously receiving and handling high volumes of customer calls.
**Key Responsibilities:**
+ Monitor ATM networks for NCR's customers, through NCR in house Incident Management systems and tools.
+ Determine priority based on problem information and documented guidelines and use tools to remotely access customer equipment to diagnose and resolve customer problem
+ Managing inbound volume of voice and mail request from MS customer and channel partners and assist in providing accurate and complete information.
+ Escalate customer problems both internally and externally, when required, according to defined escalation paths.
+ Consistent and effective follow up mechanism with various contracted vendors/channel partners of NCR to be followed to ensure timely resolution of incidents.
+ Requires rotation in work hours involving weekend, holiday or extended hours.
**Mandatory:** **_education qualifications, years of experience, relevant years of experience, mandatory technical skill sets_**
+ Graduate / High School / HSC or Diploma (from any stream).
+ 0-1 years related experience. Preferably from the ATM industry (Banking/ATM MSP).
+ Basic understanding of ATM fault Management & call management procedures.
+ Basic PC/Microsoft Office skills and telephone skills.
+ Good Soft skills & Interpersonal skills (verbal & written) is a must.
Offers of employment are conditional upon passage of screening criteria applicable to the job.
**EEO Statement**
NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law.
**Statement to Third Party Agencies**
To ALL recruitment agencies: NCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Atleos employees, or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes.
NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe.
**Summary/Scope of the role/product domain** :
NCR is an entrusted and leading MSP in the Banking and ATM industry serving major Private and Public Banks across India. Using efficient tools and systems in Managed Service as an MSP, NCR offers host of services like ATM Incident Management, Cash replenishment, EJ & Reconciliation and other peripheral services to ensure consistently high service levels to its customers/banks.
As a Helpdesk representative for ATM Incident Management, the role would entail monitoring ATM based incidents closely to observe critical / non-critical incident and taking appropriate actions to resolve such incidents within the prescribed SLA for delivering highest possible ATM Uptime as per our contract with the customers/banks.
This position requires the ability to act as single point of contact for NCR Financial customers with Incident Management Services; Accountable for continuously receiving and handling high volumes of customer calls.
**Key Responsibilities:**
+ Monitor ATM networks for NCR's customers, through NCR in house Incident Management systems and tools.
+ Determine priority based on problem information and documented guidelines and use tools to remotely access customer equipment to diagnose and resolve customer problem
+ Managing inbound volume of voice and mail request from MS customer and channel partners and assist in providing accurate and complete information.
+ Escalate customer problems both internally and externally, when required, according to defined escalation paths.
+ Consistent and effective follow up mechanism with various contracted vendors/channel partners of NCR to be followed to ensure timely resolution of incidents.
+ Requires rotation in work hours involving weekend, holiday or extended hours.
**Mandatory:** **_education qualifications, years of experience, relevant years of experience, mandatory technical skill sets_**
+ Graduate / High School / HSC or Diploma (from any stream).
+ 0-1 years related experience. Preferably from the ATM industry (Banking/ATM MSP).
+ Basic understanding of ATM fault Management & call management procedures.
+ Basic PC/Microsoft Office skills and telephone skills.
+ Good Soft skills & Interpersonal skills (verbal & written) is a must.
Offers of employment are conditional upon passage of screening criteria applicable to the job.
**EEO Statement**
NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law.
**Statement to Third Party Agencies**
To ALL recruitment agencies: NCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Atleos employees, or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes.
Is this job a match or a miss?
This advertiser has chosen not to accept applicants from your region.
3
Customer Care Professional
Haryana, Uttar Pradesh
American Express
Posted 1 day ago
Job Viewed
Job Description
**Description**
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.
Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
**How will you make an impact in this role?**
+ Provide Superior Customer Experience to Small Business Card Members who use American Express for several exclusive benefits and services
+ We not only service, but we also indulge in value generation to maximize spending by identifying the Mood, Profile & Need of the Customer and leverage these details to offer the best suited benefits/products to the Customer while being compliant with the laid guidelines
+ Resolve all Customer Queries and Follow Established Procedures as Appropriate
+ Provide alternatives and apply Superior Service No, Call Handling Skills to Ensure Best Possible Solutions and FCR to Card Members
+ Deliver to the Customer, Employees and Shareholder Metrics as per Goals Highlight Issues through Feedback and Recommend Changes in Workflows, Procedures, Service Levels, Based on Customer Demands to Meet Their Needs and Ensure Quality Service is given at all times
+ Adherence to Quality and Compliance Guidelines. Ability to Take Quick Decisions and Respond to Customer Inquiries
+ 24/7 & Rotational shifts including night shifts
+ Hybrid environment
**Minimum Qualifications:**
+ Minimum 1 year of meaningful experience in customer service
+ Excellent Verbal Communication
+ Customer Focused, with Strong Ability to resolve Customer Issues and Effectively Address Service No Situations
+ Strong interpersonal, communication and listening skills
+ Demonstrated Dependability/Self Motivating Skills. Change Management Ability
+ Demonstrated Ability to Work effectively within a Team Environment as well as independently
+ Demonstrate personal excellence and resiliency by remaining positive and calm in difficult situations
+ Proven Analytical and Problem Solving with a strong attention to Detail. Workable knowledge of MS Office Applications (Word, Power-point, Excel)
**Qualifications**
We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
+ Competitive base salaries
+ Bonus incentives
+ Support for financial-well-being and retirement
+ Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
+ Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
+ Generous paid parental leave policies (depending on your location)
+ Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
+ Free and confidential counseling support through our Healthy Minds program
+ Career development and training opportunities
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
**Job:** Customer Service
**Primary Location:** India-Haryana-Gurugram
**Schedule** Full-time
**Req ID:**
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.
Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
**How will you make an impact in this role?**
+ Provide Superior Customer Experience to Small Business Card Members who use American Express for several exclusive benefits and services
+ We not only service, but we also indulge in value generation to maximize spending by identifying the Mood, Profile & Need of the Customer and leverage these details to offer the best suited benefits/products to the Customer while being compliant with the laid guidelines
+ Resolve all Customer Queries and Follow Established Procedures as Appropriate
+ Provide alternatives and apply Superior Service No, Call Handling Skills to Ensure Best Possible Solutions and FCR to Card Members
+ Deliver to the Customer, Employees and Shareholder Metrics as per Goals Highlight Issues through Feedback and Recommend Changes in Workflows, Procedures, Service Levels, Based on Customer Demands to Meet Their Needs and Ensure Quality Service is given at all times
+ Adherence to Quality and Compliance Guidelines. Ability to Take Quick Decisions and Respond to Customer Inquiries
+ 24/7 & Rotational shifts including night shifts
+ Hybrid environment
**Minimum Qualifications:**
+ Minimum 1 year of meaningful experience in customer service
+ Excellent Verbal Communication
+ Customer Focused, with Strong Ability to resolve Customer Issues and Effectively Address Service No Situations
+ Strong interpersonal, communication and listening skills
+ Demonstrated Dependability/Self Motivating Skills. Change Management Ability
+ Demonstrated Ability to Work effectively within a Team Environment as well as independently
+ Demonstrate personal excellence and resiliency by remaining positive and calm in difficult situations
+ Proven Analytical and Problem Solving with a strong attention to Detail. Workable knowledge of MS Office Applications (Word, Power-point, Excel)
**Qualifications**
We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
+ Competitive base salaries
+ Bonus incentives
+ Support for financial-well-being and retirement
+ Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
+ Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
+ Generous paid parental leave policies (depending on your location)
+ Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
+ Free and confidential counseling support through our Healthy Minds program
+ Career development and training opportunities
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
**Job:** Customer Service
**Primary Location:** India-Haryana-Gurugram
**Schedule** Full-time
**Req ID:**
Is this job a match or a miss?
This advertiser has chosen not to accept applicants from your region.
4
Customer Care Rep
Gurgaon, Haryana
NCR Atleos
Posted 1 day ago
Job Viewed
Job Description
**About NCR Atleos**
NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe.
Job Role - Responsible for SBI ES System project, Coordinating for ES footage requests from Bank / Recon team for settlement of customer dispute.
Impact - Backfill is requested for SBI ES System project & if not hired, there will be delay in sharing customer dispute related footages to Bank / Recon team, which will result in TXN amount plus penalty, possible revenue loss of $ 180 K Annual. Consolidation opportunities reviewed but not achievable
Standard (business to provide)
Offers of employment are conditional upon passage of screening criteria applicable to the job.
**EEO Statement**
NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law.
**Statement to Third Party Agencies**
To ALL recruitment agencies: NCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Atleos employees, or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes.
NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe.
Job Role - Responsible for SBI ES System project, Coordinating for ES footage requests from Bank / Recon team for settlement of customer dispute.
Impact - Backfill is requested for SBI ES System project & if not hired, there will be delay in sharing customer dispute related footages to Bank / Recon team, which will result in TXN amount plus penalty, possible revenue loss of $ 180 K Annual. Consolidation opportunities reviewed but not achievable
Standard (business to provide)
Offers of employment are conditional upon passage of screening criteria applicable to the job.
**EEO Statement**
NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law.
**Statement to Third Party Agencies**
To ALL recruitment agencies: NCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Atleos employees, or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes.
Is this job a match or a miss?
This advertiser has chosen not to accept applicants from your region.
5
Director, Customer Care
Bangalore, Karnataka
ThermoFisher Scientific
Posted 1 day ago
Job Viewed
Job Description
**Work Schedule**
Standard (Mon-Fri)
**Environmental Conditions**
Office
**Job Description**
**Position Summary:**
The Director, Customer Care role at Thermo Fisher Scientific Inc. presents an outstanding chance to coordinate and develop our Customer Service operations in India. In this pivotal position, you will lead all aspects of operations, customer care, and workforce management, ensuring an outstanding customer experience. This role is crucial in driving happiness and operational efficiency through strategic leadership and collaboration with our senior leadership team.
**Responsibilities:**
+ Build, recruit, and direct a high-performing team of managers, supervisors, team leads, and team members to support our vision and mission.
+ Formulate and put into effect plans for Customer Engagement and implementation.
+ Lead and support employees to ensure balanced goals are achieved across employee, customer, financial, and regulatory objectives.
+ Spearhead change initiatives in Bangalore, India, focusing on optimizing regional structure and growth.
+ Identify revenue opportunities and partner with divisional sales leads on growth strategies.
+ Lead regional integration initiatives, building scalable solutions for future growth.
+ Establish and implement performance standards and metrics to achieve operational results and meet Service Level Agreement (SLA) targets.
+ Assess and enhance business processes and workflows to increase efficiency and effectiveness.
+ Understand key market trends and implement initiatives to build a world-class customer care function.
+ Analyze and suggest efficient technology solutions with the operations team.
+ Communicate changes in processes, policies, practices, or procedures clearly and expediently.
+ Handle critical issues and challenging customer situations, ensuring effective use of business systems and technology.
+ Benchmark customer care operations against competitors and industry leaders.
+ Collaborate with information technology to deploy systems-related projects.
+ Establish and roll out tactics to boost customer interactions, elevating happiness and operational efficiency.
+ Foster an environment of continuous improvement through analytics, feedback, idea generation, benchmarking, and training.
+ Promote and maintain a safe and high-quality work environment for employees.
**Minimum Qualifications:**
+ Bachelor's degree in a business-related field or equivalent experience.
+ Proven experience in leading customer service organizations at a senior management level.
+ Extensive background in nurturing leadership skills in a Customer Care setting.
+ Validated skill in handling large teams, over 150 members.
+ Proficient in English (verbal and written).
+ Ability to travel regionally and internationally.
+ Proficiency in crafting and implementing customer engagement plans through different communication platforms.
+ Demonstrated history of achieving balanced business goals.
+ Ability to plan work and operate with high autonomy.
+ Experience collaborating with support partners and leading budgets.
+ Experience leading large-scale operational changes.
+ Proficient in crafting and implementing business continuity and emergency plans.
+ Skilled in leading teams in both onsite and hybrid setups.
+ Willingness to work in the Eastern Time zone (night shift in India).
+ Amenable to working onsite.
Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.
Standard (Mon-Fri)
**Environmental Conditions**
Office
**Job Description**
**Position Summary:**
The Director, Customer Care role at Thermo Fisher Scientific Inc. presents an outstanding chance to coordinate and develop our Customer Service operations in India. In this pivotal position, you will lead all aspects of operations, customer care, and workforce management, ensuring an outstanding customer experience. This role is crucial in driving happiness and operational efficiency through strategic leadership and collaboration with our senior leadership team.
**Responsibilities:**
+ Build, recruit, and direct a high-performing team of managers, supervisors, team leads, and team members to support our vision and mission.
+ Formulate and put into effect plans for Customer Engagement and implementation.
+ Lead and support employees to ensure balanced goals are achieved across employee, customer, financial, and regulatory objectives.
+ Spearhead change initiatives in Bangalore, India, focusing on optimizing regional structure and growth.
+ Identify revenue opportunities and partner with divisional sales leads on growth strategies.
+ Lead regional integration initiatives, building scalable solutions for future growth.
+ Establish and implement performance standards and metrics to achieve operational results and meet Service Level Agreement (SLA) targets.
+ Assess and enhance business processes and workflows to increase efficiency and effectiveness.
+ Understand key market trends and implement initiatives to build a world-class customer care function.
+ Analyze and suggest efficient technology solutions with the operations team.
+ Communicate changes in processes, policies, practices, or procedures clearly and expediently.
+ Handle critical issues and challenging customer situations, ensuring effective use of business systems and technology.
+ Benchmark customer care operations against competitors and industry leaders.
+ Collaborate with information technology to deploy systems-related projects.
+ Establish and roll out tactics to boost customer interactions, elevating happiness and operational efficiency.
+ Foster an environment of continuous improvement through analytics, feedback, idea generation, benchmarking, and training.
+ Promote and maintain a safe and high-quality work environment for employees.
**Minimum Qualifications:**
+ Bachelor's degree in a business-related field or equivalent experience.
+ Proven experience in leading customer service organizations at a senior management level.
+ Extensive background in nurturing leadership skills in a Customer Care setting.
+ Validated skill in handling large teams, over 150 members.
+ Proficient in English (verbal and written).
+ Ability to travel regionally and internationally.
+ Proficiency in crafting and implementing customer engagement plans through different communication platforms.
+ Demonstrated history of achieving balanced business goals.
+ Ability to plan work and operate with high autonomy.
+ Experience collaborating with support partners and leading budgets.
+ Experience leading large-scale operational changes.
+ Proficient in crafting and implementing business continuity and emergency plans.
+ Skilled in leading teams in both onsite and hybrid setups.
+ Willingness to work in the Eastern Time zone (night shift in India).
+ Amenable to working onsite.
Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.
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6
Customer Care Engineer
Hyderabad, Andhra Pradesh
ThermoFisher Scientific
Posted 1 day ago
Job Viewed
Job Description
**Work Schedule**
Standard (Mon-Fri)
**Environmental Conditions**
Able to lift 40 lbs. without assistance, Adherence to all Good Manufacturing Practices (GMP) Safety Standards, Laboratory Setting, Some degree of PPE (Personal Protective Equipment) required (safety glasses, gowning, gloves, lab coat, ear plugs etc.)
**Job Description**
**About Thermo Fisher Scientific**
Thermo Fisher Scientific Inc. is the world leader in serving science, with annual revenue of more than $40 billion. Our Mission is to enable our customers to make the world healthier, cleaner and safer. Whether our customers are accelerating life sciences research, solving complex analytical challenges, increasing productivity in their laboratories, improving patient health through diagnostics or the development and manufacture of life-changing therapies, we are here to support them. Our distributed team delivers an outstanding combination of innovative technologies, purchasing convenience and pharmaceutical services through our industry-leading brands, including Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services, Patheon and PPD.
**About Chromatography & Mass Spectrometry Division!**
From sample to knowledge to results, the Chromatography and Mass Spectrometry business develops and manufactures innovative chromatography and mass spectrometry instruments, consumables, and software solutions for customers working in the analytical sciences (routine testing markets) and scientific research. Our complete workflow solutions enable productivity and efficiency for customers performing food and beverage testing and manufacturing, environmental and industrial testing, biopharma QA/QC, toxicology, and anti-doping. For scientific research customers, our products support a range of focus areas, including proteomics, metabolomics, drug discovery and clinical research.
**Roles and Responsibilities:**
-Support Thermo Fisher customers through technical service, installation, training and repair of specialized analytical equipment like HPLC, CAD( Aerosol detector)
-Undertake product installation on client premises and demonstrate the features related to 21 CFR compliance.
-Provide training and technical advice on instrument use, both in person and by phone by sharing Dos and Don'ts for optimum performance of the instrument.
-Investigate faults arising from operation or utilization of instrument, resolve problems or suggest solutions or arrange for repairs to be made.
- Work independently as part of a service team for HPLC products, dedicated to the CMD division.
- Carry out annual preventive maintenance on equipment, promoting timely replacement of PM kits and consumables.
-Accurately document service activities in the field by drafting service and technical reports.
- Communicate effectively internally with field application engineers, Technical support managers, service managers, sales engineers, etc.
- Actively participate in continuous improvement projects to enhance service quality and efficiency.
- Responsible for individual and regional KPIs such as Response time, Down time, CAS etc.
.- Role requires extensive travelling within the territory and may call for travel outside territory if need arises
**Knowledge, Skills, abilities**
- Bachelor of Technology / Engineering in Electronics
- Minimum 3 to 6 yrs experience in analytical instrument like HPLC
- Excellent interpersonal skills (oral and written).
-Interpersonal skills suitable for a people oriented job, requiring interactions with people both inside and outside the organization.
- Ability to prioritize service requests and communicate effectively with customers.
- Self-motivated and demonstrate proactive approach.
Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.
Standard (Mon-Fri)
**Environmental Conditions**
Able to lift 40 lbs. without assistance, Adherence to all Good Manufacturing Practices (GMP) Safety Standards, Laboratory Setting, Some degree of PPE (Personal Protective Equipment) required (safety glasses, gowning, gloves, lab coat, ear plugs etc.)
**Job Description**
**About Thermo Fisher Scientific**
Thermo Fisher Scientific Inc. is the world leader in serving science, with annual revenue of more than $40 billion. Our Mission is to enable our customers to make the world healthier, cleaner and safer. Whether our customers are accelerating life sciences research, solving complex analytical challenges, increasing productivity in their laboratories, improving patient health through diagnostics or the development and manufacture of life-changing therapies, we are here to support them. Our distributed team delivers an outstanding combination of innovative technologies, purchasing convenience and pharmaceutical services through our industry-leading brands, including Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services, Patheon and PPD.
**About Chromatography & Mass Spectrometry Division!**
From sample to knowledge to results, the Chromatography and Mass Spectrometry business develops and manufactures innovative chromatography and mass spectrometry instruments, consumables, and software solutions for customers working in the analytical sciences (routine testing markets) and scientific research. Our complete workflow solutions enable productivity and efficiency for customers performing food and beverage testing and manufacturing, environmental and industrial testing, biopharma QA/QC, toxicology, and anti-doping. For scientific research customers, our products support a range of focus areas, including proteomics, metabolomics, drug discovery and clinical research.
**Roles and Responsibilities:**
-Support Thermo Fisher customers through technical service, installation, training and repair of specialized analytical equipment like HPLC, CAD( Aerosol detector)
-Undertake product installation on client premises and demonstrate the features related to 21 CFR compliance.
-Provide training and technical advice on instrument use, both in person and by phone by sharing Dos and Don'ts for optimum performance of the instrument.
-Investigate faults arising from operation or utilization of instrument, resolve problems or suggest solutions or arrange for repairs to be made.
- Work independently as part of a service team for HPLC products, dedicated to the CMD division.
- Carry out annual preventive maintenance on equipment, promoting timely replacement of PM kits and consumables.
-Accurately document service activities in the field by drafting service and technical reports.
- Communicate effectively internally with field application engineers, Technical support managers, service managers, sales engineers, etc.
- Actively participate in continuous improvement projects to enhance service quality and efficiency.
- Responsible for individual and regional KPIs such as Response time, Down time, CAS etc.
.- Role requires extensive travelling within the territory and may call for travel outside territory if need arises
**Knowledge, Skills, abilities**
- Bachelor of Technology / Engineering in Electronics
- Minimum 3 to 6 yrs experience in analytical instrument like HPLC
- Excellent interpersonal skills (oral and written).
-Interpersonal skills suitable for a people oriented job, requiring interactions with people both inside and outside the organization.
- Ability to prioritize service requests and communicate effectively with customers.
- Self-motivated and demonstrate proactive approach.
Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.
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This advertiser has chosen not to accept applicants from your region.
7
Customer Care Manager
Pune, Maharashtra
Kuehne+Nagel
Posted 1 day ago
Job Viewed
Job Description
**It's more than a job**
When you work in Freight Logistics and Operations at Kuehne+Nagel, you play a key role in optimising processes and ensuring that inventory and shipments move efficiently. But that is not all. Your work also helps ensure that vital medicines reach patients on time and supports other essential deliveries, from wind turbines to semiconductors. At Kuehne+Nagel, our contribution counts in more ways than we imagine.
****
You will be joining our Customer Care Team to add your leadership expertise + skills to the delivery of Customer Excellence.
You will be leading, directing + optimizing your local customer care team (CCL) to continuously provide customer excellence + sustainable growth across your scope of responsibility.
**How you create impact**
Utilizing your strong forwarding + market knowledge, you will drive service improvement activities, to ensure customer satisfaction with our products, services + features.
+ To focus on customer engagement, satisfaction, retention + reactivation through high levels of service quality, close collaboration with operational + commercial key stakeholders, along with air logistics management to optimize the customer experience.
+ To own, monitor + drive all sales activities.
+ To ensure best-in-class customer onboarding.
+ To focus on continuous improvement of processes + controls ensuring complete + correct customer contact data, service data + changes in our systems including customer reporting for SME customers.
+ To actively manage interfaces + the exchange of information, knowledge + data with your team + other stakeholders involved to ensure effective, efficient shipment management.
+ To prioritize customer complaint management, ensuring a consistent delivery against the customer promise.
+ To ensure close cooperation with the Operational Care Center (OCC) as well as the Revenue Care Center (RCC) to optimize the customer experience.
+ To ensure delivery against all financial targets + strategic objectives of your CCL.
**What we would like you to bring**
+ 5-7 years of experience in customer care, logistics, or operations, with 2-3 years in a leadership role.
+ Strong knowledge of freight forwarding and air logistics.
+ Excellent communication and teamwork skills.
+ Proven ability to drive customer satisfaction, retention, and reactivation.
+ Experience in managing sales activities within a customer service environment.
+ Skilled in customer complaint resolution and service recovery.
+ Strong analytical and continuous improvement capabilities.
+ Accuracy in managing customer data and reporting, especially for SME customers.
+ Proficient in using CRM systems and customer service tools.
+ Bachelor's degree in Business, Logistics, Supply Chain, or a related field (preferred).
**What's in it for you**
+ Join a global logistics leader with strong industry reputation.
+ Grow your career with training and internal advancement.
+ Lead and make an impact in a high-visibility role.
+ Work with modern tools in a digital-first environment.
+ Be part of a supportive, team-oriented culture.
**Who we are**
Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.
As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.
We kindly advise that placement agencies refrain from submitting unsolicited profiles. Any submissions of candidates without prior signed agreement will be considered our property and no fees will be paid.
Kuehne + Nagel is an equal employment/affirmative action employer. If you require an accommodation for any part of the online application process due to a disability, please contact the Employee Services HR Help Desk at during the hours of 8:00am - 5:00pm EST; Monday through Friday or via e-mail at: with the nature of your request. We will answer your inquiry within 24 hours.
When you work in Freight Logistics and Operations at Kuehne+Nagel, you play a key role in optimising processes and ensuring that inventory and shipments move efficiently. But that is not all. Your work also helps ensure that vital medicines reach patients on time and supports other essential deliveries, from wind turbines to semiconductors. At Kuehne+Nagel, our contribution counts in more ways than we imagine.
****
You will be joining our Customer Care Team to add your leadership expertise + skills to the delivery of Customer Excellence.
You will be leading, directing + optimizing your local customer care team (CCL) to continuously provide customer excellence + sustainable growth across your scope of responsibility.
**How you create impact**
Utilizing your strong forwarding + market knowledge, you will drive service improvement activities, to ensure customer satisfaction with our products, services + features.
+ To focus on customer engagement, satisfaction, retention + reactivation through high levels of service quality, close collaboration with operational + commercial key stakeholders, along with air logistics management to optimize the customer experience.
+ To own, monitor + drive all sales activities.
+ To ensure best-in-class customer onboarding.
+ To focus on continuous improvement of processes + controls ensuring complete + correct customer contact data, service data + changes in our systems including customer reporting for SME customers.
+ To actively manage interfaces + the exchange of information, knowledge + data with your team + other stakeholders involved to ensure effective, efficient shipment management.
+ To prioritize customer complaint management, ensuring a consistent delivery against the customer promise.
+ To ensure close cooperation with the Operational Care Center (OCC) as well as the Revenue Care Center (RCC) to optimize the customer experience.
+ To ensure delivery against all financial targets + strategic objectives of your CCL.
**What we would like you to bring**
+ 5-7 years of experience in customer care, logistics, or operations, with 2-3 years in a leadership role.
+ Strong knowledge of freight forwarding and air logistics.
+ Excellent communication and teamwork skills.
+ Proven ability to drive customer satisfaction, retention, and reactivation.
+ Experience in managing sales activities within a customer service environment.
+ Skilled in customer complaint resolution and service recovery.
+ Strong analytical and continuous improvement capabilities.
+ Accuracy in managing customer data and reporting, especially for SME customers.
+ Proficient in using CRM systems and customer service tools.
+ Bachelor's degree in Business, Logistics, Supply Chain, or a related field (preferred).
**What's in it for you**
+ Join a global logistics leader with strong industry reputation.
+ Grow your career with training and internal advancement.
+ Lead and make an impact in a high-visibility role.
+ Work with modern tools in a digital-first environment.
+ Be part of a supportive, team-oriented culture.
**Who we are**
Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.
As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.
We kindly advise that placement agencies refrain from submitting unsolicited profiles. Any submissions of candidates without prior signed agreement will be considered our property and no fees will be paid.
Kuehne + Nagel is an equal employment/affirmative action employer. If you require an accommodation for any part of the online application process due to a disability, please contact the Employee Services HR Help Desk at during the hours of 8:00am - 5:00pm EST; Monday through Friday or via e-mail at: with the nature of your request. We will answer your inquiry within 24 hours.
Is this job a match or a miss?
This advertiser has chosen not to accept applicants from your region.
8
Customer Care Representative
Delhi, Delhi
The HIRD
Posted 2 days ago
Job Viewed
Job Description
Job Title: Customer Support Associate
Experience: 0-2 Years
Location: Gurugram sector 48
Compensation: Up to ₹4 LPA
Shift: UK Shifts ( Afternoon shifts )
Job Responsibilities:
Handle inbound/outbound calls related to Insurance domain (UK process).
Assist customers with policy information, queries & claims.
Ensure high-quality customer support and query resolution.
Maintain proper documentation of customer interactions.
Eligibility Criteria:
0-1 Years any domain
Excellent English communication skills (Verbal & Written).
Graduation mandatory
Comfortable working in UK shifts.
Candidates should must have voter Id or Passport.
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This advertiser has chosen not to accept applicants from your region.
9