4,425 Customer Service Executive jobs in India

We’re Hiring: Community Support Executive @ GetSetFit

At GetSetFit , we’re not just a fitness company — we’re a tribe that sweats, vibes, and grows stronger together.

We’re looking for a Community Support Executive — the friend every member wishes they had on their fitness journey.

What you’ll do:

Job Title: Customer Service Executive – International Process

Location: Malad- Mumbai

Job Type: Full-time

Shift Timings: Night Shift / Rotational Shifts (as per international time zones)

Job Summary:

We are looking for a dynamic and customer-focused individual to join our international customer service team. As a Customer Service Executive, you will be responsible for resolving queries from global clients via phone, email, or chat, ensuring a high level of customer satisfaction and professionalism.

Key Responsibilities:

• Handle inbound/outbound calls, emails, or chats from international customers (primarily US/UK/AUS).
• Address customer queries, complaints, and provide appropriate solutions in a timely manner.
• Maintain accurate records of customer interactions and follow-up actions.
• Meet or exceed performance metrics (AHT, CSAT, FCR, etc.).
• Escalate unresolved issues to higher authorities when required.
• Stay updated with product knowledge, system updates, and standard procedures.
• Adhere to company policies and quality standards at all times.

Key Requirements:

• Education: Minimum HSC / Graduate in any discipline.
• Experience: 0-3 years in an international voice or non-voice process (freshers with excellent communication skills can apply).
• Communication Skills: Excellent verbal and written English communication is a must.
• Willingness to work in night shifts and rotational shifts.
• Good computer skills (MS Office, email, CRM tools).
• Ability to handle pressure and multitask effectively.
• Customer-focused with a problem-solving attitude.

About FarmDidi:

The urban cities we dwell in take away the privilege of the fresh and real taste of food. Mass-produced packaged foods with manufacturing dates ranging from several weeks to months unassumingly sit on our dining tables and in our kitchen cabinets. We do not know the deliciousness of real food sourced directly from farms and consumed fresh. We have forgotten exactly how good food can feel – for most of us it is a childhood memory from a long time ago.

Farm Didi’s journey starts from the farms of India and the rural women who tend to those lands that feed us all. These farmer women pick the choicest of raw ingredients, carefully put them together in their kitchens and prepare amazing food. While our farmer women are experts at picking and making great food, they do need a helping hand in finding customers like you and me, telling you what great things are cooking in their kitchen and understanding what matters to you, what you would appreciate and in packing and sending it across to you. Farm Didi helps them out and brings these delicacies to you.

All Farm Didi products are 100% natural, authentic, with ingredients sourced directly from farms, and have no preservatives or artificial substances. We reinvest a major portion of what we earn in empowering Didis who work with us. In short, everything that comes from Farm Didi is straight from the farm, straight from the heart and what we get, goes right back there!

About the Role:

We are looking for a customer experience executive who will be in-charge of offering customer service and after-sales support. The candidate will ensure that a standardized level of service is maintained for all customers and continuous line of communication is maintained for regular customers.

To be successful as a customer support executive, you should display excellent interpersonal and communication skills as well as a professional appearance. You should also be capable of responding to uncertain queries with utmost professionalism and be a mascot of the brand at all times.

Responsibilities:

As a customer experience executive at Farm Didi, the candidate will be required to:

• Interact with customers on daily basis (daily targets shall be given by line manager)

• Effectively resolve customer complaints ensuring zero escalations

• Communicate ongoing offers, deals, product launches, loyalty programs to customers via digital media using available marketing content

• Answer customer enquiries across all platforms (digital/offline)

• Coordinate with other departments to reply to customers in a time-bound manner (TAT of maximum 2 working hours across platforms)

• Generate & maintain customer master from data from e-commerce channels, digital sales orders

• Understand and continuously train themselves under guidance of line manager about company products & policies

Role requirements:

We are looking for someone with

• prior experience in a client or consumer facing role (full time/part time)

• Good command on English, Hindi & Marathi

• Working knowledge of MS-Office tools & basic computer skills

• ability to take ownership of their work

• curiosity to investigate and solve problems

Terms & Conditions:

Working days for this role will be 6 days a week.

This is a full-time role which requires candidate to work from office unless advised by line manager.

Company Description

The Smart Cube, a WNS company, is a trusted partner for high performing intelligence that answers critical business questions. And we work with our clients to figure out how to implement the answers, faster.

Job Description

Key Responsibilities: Respond to customer inquiries and issues via chat and voice channels, providing timely and professional assistance. Learn about our products or services and effectively communicate information to customers. Document and maintain records of customer interactions and transactions using our customer relationship management (CRM) system. Collaborate with experienced team members to resolve customer concerns and enhance your skills. Provide detailed product or service information, resolve customer concerns, and offer appropriate solutions to ensure customer satisfaction. Handle a diverse range of customer service requests, including billing inquiries, technical support, and general inquiries.

5 Days working

2 Days off

Rotational Shift and Rotational Off

Salary 23K in Hand

Job Location - Noida

Qualification - Graduate and undergraduate both can apply

Customer Service Executive

Location : Remote

0–2 Years Experience

About Handelnine Global

At Handelnine Global, we run multiple D2C brands across 60+ countries, and great customer service is at the heart of everything we do.

We are looking for a Customer Service Executive who is friendly, quick on their feet, and passionate about solving problems for our international customers.

What You’ll Do:

• Respond to customer queries via email, chat & phone

• Communicate clearly, patiently & professionally

• Solve issues by coordinating with internal teams

• Keep accurate records of interactions in our CRM

• Help us improve by flagging repeated or trending issues

You’re a Great Fit If You:

• Have 0–2 years of experience in customer service (internships count!)

• Are fluent in written & spoken English

• Are calm, empathetic & solution-oriented

• Can manage time, multitask & stay organised

• Hold a graduate degree in any stream

• Bonus: Worked in e-commerce or with global customers before

Why Join Us?

We are remote-first, fast-growing, and value people who take ownership and bring a human touch to every interaction. If you're looking for a place to learn, grow, and make customers genuinely happy, this is it.

Responsibilities:-

• Review & validation of Customer Enrolment in SAP and inducting them about company’s policies and process for order placement.
• Managing the entire order cycle for the customers – Receipt→confirmation→Invoicing→Delivery
• Acknowledge Customer orders in 24 hours and provide delivery information to them within 72 hours
• Performing invoicing activities for all segment distributors and customers of Lubricant division
• Bridge the gap between demand and supplies, complaint redressals through systematic processing of orders and active coordination
• Timely review of open orders and take appropriate actions on servicing all orders.
• Ensuring all schemes, prices, cash discounts are captured correctly on invoice as per policy
• Provide Payment Adjustments to Corporate Affairs (Accounts) team on regular basis to avoid order block due to open Items/overdues.
• Raising relevant credit note/debit note requests with proper calculations and attaching necessary documents in workflow. Follow-up with account for release of credit/debit notes
• Raising Credit Limit request in workflow as per customer/sales request
• Performing invoice reversals & return inwards as per process

QUALIFICATIONS/EXPERIENCE REQUIRED

• Bachelor’s degree with exposure to Accountancy and proficiency in MS Office. MBA Preferred.
• Min. 3 years’ experience in Customer Handling
• Strong Communication Skills & Customer service orientation
• Troubleshooting and multi-tasking skills

Please note:- This role will be on 6 months contract period on third party vendor

Interested candidates can share their resumes on

Regards

Pooja Wadhwa