89 Customer Success jobs in Nagpur

Customer Success Executive

Location : Pune (WFH)

Shifts : Night (7 PM – 4 AM) / Early Morning (4 AM – 1 PM)

About StarApps Studio

StarApps Studio is a fast-growing, bootstrapped, and profitable B2B SaaS company empowering 25,000+ Shopify merchants, including 1,000+ Shopify Plus stores, with 6 highly-rated apps. With a $4M ARR and a goal to hit $10M, we rank among the top 100 Shopify app developers and the top 1% in RPE SaaS.

About the Role

As a Customer Success Executive , you’ll be the voice and support behind our mission to simplify e-commerce success. Your role is pivotal in building relationships, ensuring customer satisfaction, and driving engagement. This is a chat process role.

Key Responsibilities

• Engage with Clients : Provide exceptional support over calls, chat, and email with clear, positive, and trustworthy communication.
• Build Relationships : Create meaningful connections, ensuring every merchant interaction is memorable.
• Master Products : Develop expertise in our products to offer confident and effective guidance.
• Drive Value : Identify opportunities to enhance customer experiences and boost sales.
• Solve Problems : Proactively resolve issues, building trust and satisfaction.
• Advocate for Feedback : Share customer insights with internal teams to fuel continuous improvement.

What We’re Looking For

• Charismatic Communicator : A confident, engaging personality with excellent verbal and written communication skills.
• Customer-Focused Experience : Proven success in customer-facing roles, preferably in B2B SaaS or e-commerce.
• Strategic Thinker : Ability to anticipate customer needs and create value-driven interactions.
• Quick Learner : A strong desire to learn about our products and the e-commerce landscape.

Why Join Us

• Competitive Pay : Reflective of your contributions and impact.
• Supportive Leadership : Work with innovative leaders who encourage growth.
• Career Development : Opportunities for learning and professional advancement.
• Recognition : A culture that celebrates hard work and creativity.
• Inspiring Environment : Be part of a team driving innovation in e-commerce.

Ready to Join Us?

Email to with the subject line “Customer Success Executive – Your Name”. We’re moving fast – apply now and let’s explore if we’re a match!

• Current Location
• Notice Period
• Current/Last Drawn CTC
• Expected CTC
• Ok with Night Shift or Early Morning Day Shift?

What to Expect in the Hiring Process

• Written Assignment : Showcase your skills and approach to customer success.
• Call with Founders : Gain insights into our vision and discuss how you can contribute.

We’re excited to connect and explore the opportunity with you!

• Manage a portfolio of key client accounts, serving as their primary point of contact.
• Onboard new clients effectively, ensuring a smooth transition and successful adoption of products/services.
• Proactively engage with clients to understand their needs, goals, and challenges.
• Conduct regular business reviews and strategy sessions with clients.
• Identify opportunities for client growth, retention, and upselling/cross-selling.
• Monitor customer health metrics and proactively address potential risks.
• Act as the customer advocate internally, providing feedback to relevant teams.
• Develop and execute strategies to enhance customer satisfaction and loyalty.
• Troubleshoot client issues and coordinate with support teams for resolution.
• Contribute to the development of customer success best practices and resources.

• Bachelor's degree in Business, Marketing, Communications, or a related field.
• Minimum of 5-7 years of experience in Customer Success, Account Management, or a related client-facing role.
• Proven track record of managing key accounts and driving customer retention.
• Strong understanding of SaaS products/services and the customer lifecycle.
• Excellent communication, interpersonal, and presentation skills.
• Proficiency in CRM software (e.g., Salesforce) and customer success platforms.
• Strong analytical and problem-solving abilities.
• Ability to work independently and manage time effectively in a remote environment.
• Experience in identifying customer needs and providing strategic solutions.
• A passion for helping clients succeed and building strong relationships.

• Manage a portfolio of enterprise clients, ensuring high levels of satisfaction and retention.
• Onboard new clients, ensuring a smooth and successful transition to our platform.
• Proactively engage with clients to understand their business goals and ensure they are achieving desired outcomes.
• Identify and address potential customer issues before they escalate.
• Conduct regular business reviews and performance check-ins with clients.
• Drive adoption of product features and identify opportunities for expansion.
• Act as the voice of the customer internally, providing feedback to product and engineering teams.
• Develop and implement strategies to reduce churn and increase customer lifetime value.
• Collaborate with sales and marketing teams on account growth initiatives.
• Maintain accurate customer records and track key engagement metrics.

• Bachelor's degree in Business, Marketing, Communications, or a related field.
• Minimum 5 years of experience in Customer Success, Account Management, or a related client-facing role.
• Proven track record of building and maintaining strong client relationships.
• Excellent communication, presentation, and interpersonal skills.
• Strong problem-solving and analytical abilities.
• Experience in SaaS or technology industry is highly preferred.
• Ability to manage multiple priorities and work effectively under pressure.
• Proactive and results-oriented mindset.

• Develop and execute comprehensive customer success plans for a portfolio of key accounts.
• Build strong, trusted relationships with clients at various levels, from end-users to executive stakeholders.
• Conduct regular business reviews to assess client progress, identify potential risks, and uncover new opportunities.
• Drive product adoption and usage by providing best practice guidance and proactive engagement.
• Serve as the primary point of contact for client inquiries, escalating issues to appropriate internal teams when necessary.
• Monitor customer health metrics and proactively intervene to address potential churn or dissatisfaction.
• Gather client feedback and insights to inform product development and service improvements.
• Educate clients on new features, product updates, and relevant industry trends.
• Collaborate with sales and account management teams to support renewals and expansion opportunities.
• Contribute to the development and refinement of customer success best practices and playbooks.

• Bachelor's degree in Business, Marketing, Communications, or a related field.
• Minimum of 5 years of experience in Customer Success, Account Management, or a similar client-facing role within the technology sector.
• Proven track record of successfully managing a portfolio of clients, driving retention, and fostering account growth.
• Excellent interpersonal, presentation, and written communication skills.
• Strong understanding of CRM software (e.g., Salesforce, HubSpot) and customer success platforms.
• Ability to analyze data and derive actionable insights to improve customer outcomes.
• Demonstrated ability to problem-solve and manage challenging client situations effectively.
• Proactive, self-motivated, and able to work independently and collaboratively within a team environment.
• Experience in (mention specific industry if relevant, e.g., SaaS, FinTech) is a significant advantage.

• Manage a portfolio of key customer accounts, serving as their primary point of contact.
• Develop a deep understanding of customer business objectives and how our solutions can help achieve them.
• Onboard new customers, ensuring a smooth and successful transition.
• Proactively engage with customers to drive product adoption, usage, and satisfaction.
• Identify opportunities for upselling and cross-selling based on customer needs and business goals.
• Address customer inquiries, issues, and escalations in a timely and effective manner.
• Conduct regular business reviews (QBRs) with customers to assess progress and identify future opportunities.
• Gather customer feedback and collaborate with product and engineering teams to drive product improvements.
• Monitor customer health scores and implement strategies to mitigate churn.
• Contribute to the development of customer success best practices and resources.

• Bachelor's degree in Business, Communications, Marketing, or a related field.
• Minimum of 4-6 years of experience in customer success, account management, or a client-facing role, preferably in SaaS or technology.
• Proven track record of managing complex customer relationships and driving customer retention and growth.
• Excellent communication, presentation, and interpersonal skills.
• Strong problem-solving and analytical abilities.
• Ability to understand complex technical products and articulate their value proposition.
• Experience with CRM software (e.g., Salesforce) and customer success platforms.
• Proactive, organized, and detail-oriented approach to work.
• Ability to work collaboratively with cross-functional teams.
• A genuine passion for helping customers succeed.

• Develop and maintain strong, trusted relationships with a portfolio of enterprise clients.
• Proactively monitor client health and engagement, identifying opportunities for increased adoption and satisfaction.
• Conduct regular business reviews and strategy sessions with clients to align our services with their evolving goals.
• Serve as the primary point of escalation for client issues, ensuring timely and effective resolution.
• Educate clients on new features, best practices, and industry trends to drive ongoing value.
• Collaborate with Sales, Support, and Product teams to ensure a seamless client experience.
• Identify opportunities for account expansion and renewals within your client base.
• Gather client feedback and insights to inform product development and service improvements.
• Develop and deliver training materials and onboarding programs for new clients.
• Track key customer success metrics and report on client health and outcomes.

• Bachelor's degree in Business, Marketing, Communications, or a related field.
• 5+ years of experience in Customer Success, Account Management, or a similar client-facing role, preferably in a SaaS environment.
• Proven ability to build and manage relationships with senior-level stakeholders.
• Excellent communication, presentation, and interpersonal skills.
• Strong understanding of customer success principles and methodologies.
• Ability to analyze data, identify trends, and make data-driven recommendations.
• Proactive problem-solver with a solutions-oriented mindset.
• Experience working in a remote or hybrid team environment.
• Proficiency in CRM software (e.g., Salesforce) and customer success platforms.

• Develop and maintain strong, long-lasting relationships with a portfolio of assigned customers.
• Proactively engage with customers to understand their business goals, challenges, and how our solution can best support them.
• Drive customer adoption and effective utilization of our SaaS platform through regular check-ins, training, and best practice sharing.
• Monitor customer health scores and proactively identify at-risk accounts, developing and executing retention strategies.
• Identify opportunities for customer growth, including upselling and cross-selling additional features or services.
• Serve as the voice of the customer internally, providing feedback to product, sales, and marketing teams to improve the customer experience.
• Onboard new customers effectively, ensuring a smooth transition and setting them up for success from day one.
• Manage and resolve customer escalations, ensuring timely and satisfactory resolution.
• Develop and deliver regular business reviews (QBRs) to showcase value and strategic alignment.
• Contribute to the development of customer success playbooks, resources, and best practices.
• Track and report on key customer success metrics, including retention rates, churn, adoption, and customer satisfaction (NPS).

• Bachelor's degree in Business, Marketing, Communications, or a related field.
• Minimum of 3-5 years of experience in Customer Success, Account Management, or a similar client-facing role, preferably within the SaaS industry.
• Proven ability to build and maintain strong relationships with a diverse range of clients.
• Excellent communication, interpersonal, and presentation skills.
• Strong understanding of SaaS business models and customer lifecycle management.
• Ability to analyze data, identify trends, and make data-driven decisions.
• Proactive, self-motivated, and able to manage multiple priorities effectively in a remote or hybrid work environment.
• Experience with CRM software (e.g., Salesforce) and customer success platforms (e.g., Gainsight, ChurnZero) is a plus.
• A passion for helping customers achieve their goals and a drive to deliver exceptional service.

• Manage a portfolio of client accounts, ensuring high levels of satisfaction and retention.
• Onboard new clients and guide them through product adoption.
• Conduct regular business reviews and performance check-ins with clients.
• Identify opportunities for product expansion and upsells.
• Serve as the primary point of contact for client inquiries and issues.
• Troubleshoot and resolve technical problems, escalating when necessary.
• Gather client feedback and advocate for their needs internally.
• Monitor client usage data and proactively address potential risks.

• Bachelor's degree in Business, Communications, or a related field.
• 3-5 years of experience in Customer Success, Account Management, or Technical Support.
• Proven ability to build and maintain strong client relationships.
• Excellent communication, presentation, and problem-solving skills.
• Technical aptitude and ability to understand software products.
• Experience with CRM software and customer success platforms is a plus.
• Self-motivated and able to work independently in a remote setting.