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Service Desk Representative
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Job Description
Provides proactive user helpdesk services to inbound customer service requests. Diagnoses and resolves hardware and software issues, performs software distribution, creates and updates tickets to reflect changes and works with customers to ensure appropriate levels of engagement and communication. Uses available tools and resources, including remote tools, to accomplish tasks.
- Interfaces with customers and internal departments and helps resolve basic to moderately complex inquiries.
- Addresses issues escalated from less experienced team members.
- Proactively informs manager about potential problems and suggests improvement actions.
- Reports on faulty master data.
- Advises less experienced team members on process and other deviations.
- Updates and verifies USU solutions and KScout trees after verification with level 2 or solution experts.
- Ensures solution tree and knowledge base information is up to date and appropriately applied to address customer issues.
- Defines and recommends working practice and other process improvements.
- Ensures that established KPIs are achieved.
**Required Qualifications**
- Education or equivalent work experience required.
- Minimum of 2-4 years of relevant experience or equivalent combination of education and experience in Service Desk Support.Good local/client's language skills (Written and spoken) as well as business English skills (Written and spoken) required.
- **Why should you join Diebold Nixdorf?**
Brightest minds + technology and innovation + business transformation The people of Diebold Nixdorf are 23,000+ teammates of diverse talents and expertise in more than 130 countries, harnessing future technologies to deliver personalized, secure consumer experiences that connect people to commerce. Our culture is fueled by our values of collaboration, decisiveness, urgency, willingness to change, and accountability.
Diebold Nixdorf is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
**To all recruitment agencies: Diebold Nixdorf does not accept agency resumes. Please do not forward resumes to our jobs alias, Diebold Nixdorf employees or any other organization location. Diebold Nixdorf is not responsible for any fees related to unsolicited resumes**
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About Milliman
Milliman is among the world’s largest providers of actuarial and related products and services. For over 75 years, we have been delivering market-leading solutions in the areas of employee benefits, healthcare, insurance, and financial services. With more than 2,000 professionals across the globe, Milliman is known for innovation, integrity, and excellence. We invest in continuous learning, diversity and inclusion, and community impact, making Milliman a great place to grow your career
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Description
POSITION SUMMARY
Owens & Minor is looking for an Associate System Support Engineer to join the NOC team responsible for monitoring and maintaining over 2000 servers and 3000 network devices located in Owens & Minor locations globally. The Associate System Support Engineer is part of a collective team of engineers which troubleshoot and resolve routine and complex network, server, and OS issues and alerts in a timely and efficient manner while maintaining target system uptimes.
ESSENTIAL JOB FUNCTIONS:
SUPPLEMENTAL JOB FUNCTIONS:
Performs additional duties as directed. Effectively accomplishes set goals while primarily working in a remote capacity.
Qualifications
EDUCATION & EXPERIENCE:
KNOWLEDGE SKILLS & ABILITIES:
ADDITIONAL REQUIREMENTS:
Training: