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Manager
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Company Description
Frullato is a well-loved dessert and beverage brand from Nagpur, known for its indulgent thick shakes, brownies, and signature desserts. We operate two outlets in Surat, bringing the same quality and creativity that define the brand.
At Frullato Surat, we focus on delivering memorable experiences through great taste, consistency, and customer service.
Why Join Us?
• Be part of a reputed national brand in the F&B industry.
• Work in a dynamic environment where leadership and innovation are valued.
• Opportunities to grow as we expand in Surat.
• A culture built on teamwork, passion, and customer delight.
We are looking for a
Store Manager
to lead operations, manage teams, and uphold Frullato's commitment to excellence.
Role Description
This is a full-time on-site role located in Surat for a Manager at Frullato Thickshakes Desserts. The Manager will be responsible for overseeing daily operations, managing staff, ensuring high-quality customer service, maintaining inventory, and creating schedules. The Manager will also handle budgets, sales targets, and provide training and development for team members to ensure success.
Qualifications
- Strong leadership, team management, and interpersonal skills
- Experience in customer service and hospitality management
- Excellent organizational and multitasking abilities
- Proficiency in scheduling, inventory management, and budgeting
- Exceptional problem-solving skills and the ability to handle stressful situations
- Good communication skills and attention to detail
- Prior experience in the food and beverage industry is a plus
- Bachelor's degree in Business Administration, Management, or a related field is preferred
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Project Operations Manager
Posted today
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We are seeking to hire a seasoned Project Coordinator who is passionate about delivering results. This role is ideal for someone who thrives in a dynamic, fast-paced environment and wants to play a critical role in the management and enhancement of core technology products.
">- Maintaining project management activities, resources, equipment, and information
- Break projects into doable actions and set timeframes
- Liaise with clients to identify and define requirements, scope and objectives
- Assign tasks to internal teams and assist with schedule management
- Make sure that clients' needs are met as projects evolve
- Monitor project progress and handle any issues that arise
- Act as the point of contact and communicate project status to all participants
- Work with the Project Manager to eliminate blockers
- Use tools to monitor working hours, plans and expenditures
- Create and maintain comprehensive project documentation, plans and reports
- Develop spreadsheets, diagrams and process maps to document needs
- Ensure that all projects are delivered on-time, within scope and within budget
- Assist in the definition of project scope and objectives, involving all relevant stakeholders and ensuring technical feasibility
- Ensure resource availability and allocation
- Develop a detailed project plan to monitor and track progress
- Manage changes to the project scope, project schedule and project costs using appropriate verification techniques
- Measure project performance using appropriate tools and techniques
- Report and escalate to management as needed
- Manage the relationship with the client and all stakeholders
- Perform risk management to minimize project risks
- Establish and maintain relationships with third parties/vendors
- Min 4 Years of experience working in IT Software Industry
- Candidates having Project Management Professional (PMP) / PRINCE II certification will be an added advantage. (Not Mandatory)
- Proven work experience as a Project Coordinator or similar role
- An ability to prepare and interpret flowcharts, schedules and step-by-step action plans
- Solid organizational skills, including multitasking and time-management
- Strong client-facing and teamwork skills
- Proven leadership skills
- Expertise in conflict resolution
- Analytical and strong organizational skills, with excellent verbal and written ability
- Proficiency with related software tools including but not limited to ProjectManager.com, JIRA, MS Excel, etc.
- Expert in Agile and Scrum methodologies
- Able to review and define coding structure (not compulsory)
Project Operations Manager
Posted today
Job Viewed
Job Description
We are seeking a highly skilled and experienced Project Coordinator to join our team. The ideal candidate will have a strong background in project management and be able to work effectively in a fast-paced environment.
The successful candidate will be responsible for maintaining project management activities, resources, equipment, and information. They will also break down projects into manageable tasks, set timelines, and liaise with clients to identify and define requirements, scope, and objectives.
Key responsibilities include assigning tasks to internal teams, assisting with schedule management, ensuring client needs are met as projects evolve, monitoring project progress, and handling any issues that arise. The candidate will also act as the point of contact and communicate project status to all participants.
Additionally, the Project Coordinator will work closely with the Project Manager to eliminate blockers, use tools to monitor working hours, plans, and expenditures, create and maintain comprehensive project documentation, plans, and reports, and develop spreadsheets, diagrams, and process maps to document needs.
The ideal candidate will have at least 4 years of experience working in the IT software industry, preferably with a proven track record of success as a Project Coordinator or similar role. Strong organizational skills, including multitasking and time-management, are essential. Excellent verbal and written communication skills, along with proficiency in related software tools, such as ProjectManager.com, JIRA, MS Excel, etc., are required.
Operations Manager
Posted 1 day ago
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Job Description
R1 India is proud to be recognized amongst Top 25 Best Companies to Work For 2024, by the Great Place to Work Institute. This is our second consecutive recognition on this prestigious Best Workplaces list, building on the Top 50 recognition we achieved in 2023. Our focus on employee wellbeing and inclusion and diversity is demonstrated through prestigious recognitions with R1 India being ranked amongst Best in Healthcare, amongst Top 50 Best Workplaces for Millennials, Top 50 for Women, Top 25 for Diversity and Inclusion and Top 10 for Health and Wellness. We are committed to transform the healthcare industry with our innovative revenue cycle management services. Our goal is to 'make healthcare work better for all' by enabling efficiency for healthcare systems, hospitals, and physician practices. With over 30,000 employees globally, we are about 17,000+ strong in India with presence in Delhi NCR, Hyderabad, Bangalore, and Chennai. Our inclusive culture ensures that every employee feels valued, respected, and appreciated with a robust set of employee benefits and engagement activities.
**Designation** : Operations Manager
**Location:** Sec-21 GGN
**Reports to (level of category)** : Senior Operations Manager
**Role Objective**
Follow up is the most essential part in the RCM cycle. It is usually the last step in the cycle after cash posting. After Denial management (AR Follow up), again the cycle starts till the payment is made by the insurance company.
**Essential Duties and Responsibilities**
Establishes and assures compliance with departmental policies and procedures in conformance with corporate policies and procedures.
a) Day-to-day operations
b) People Management (Work Allocation, On job support, Feedback & Team building)
c) Performance Management (Productivity, Quality, One-On-One sessions, KRA, PIP)
d) Reports (Internal and Client performance reports)
e) Work allocation strategy
f) CMS 1500 & UB04 AR experience is mandatory.
g) Span of control - 80 to 100
h) Thorough knowledge of all AR scenarios and Denials
i) Expertise in both Federal and Commercial payor mix
j) Excellent interpersonal skills
h) Should be capable to interact with US clients and manage escalations
**Qualifications**
+ Graduate in any discipline from a recognized educational institute
+ Good analytical skills and proficiency with MS Word, Excel and PowerPoint
+ Good communication Skills (both written & verbal)
**Skill Set**
+ Candidate should be good in Denial Management
+ Candidate should have knowledge of Medicare, Medicaid & ICD & CPT codes used on Denials.
+ Ability to interact positively with team members, peer group and seniors.
+ Demonstrated ability to exceed performance targets.
+ Ability to effectively prioritize individual and team responsibilities.
+ Communicates well in front of groups, both large and small.
Working in an evolving healthcare setting, we use our shared expertise to deliver innovative solutions. Our fast-growing team has opportunities to learn and grow through rewarding interactions, collaboration and the freedom to explore professional interests.
Our associates are given valuable opportunities to contribute, to innovate and create meaningful work that makes an impact in the communities we serve around the world. We also offer a culture of excellence that drives customer success and improves patient care. We believe in giving back to the community and offer a competitive benefits package. To learn more, visit: r1rcm.com
Visit us on Facebook ( is the leading provider of technology-driven solutions that transform the patient experience and financial performance of hospitals, health systems and medical groups. We are the one company that combines the deep expertise of a global workforce of revenue cycle professionals with the industry's most advanced technology platform, encompassing sophisticated analytics, AI, intelligent automation and workflow orchestration.
Headquartered near Salt Lake City, Utah, R1 employs over 29,000 people globally.
Operations Manager
Posted 1 day ago
Job Viewed
Job Description
R1 India is proud to be recognized among the Top 20 of India's Best Companies to Work For 2025 by the Great Place To Work Institute, marking our third consecutive year of climbing the ranks - from Top 50 in 2023 to Top 25 in 2024, and now amongst the Top 20. This achievement is a testament to the exceptional workplace culture we have collectively cultivated and reflects our unwavering commitment to employee well-being, inclusion, and diversity. Our accolades also highlight our excellence in healthcare, support for millennials, women, diversity, and health and wellness.
With over 30,000 employees globally and a robust presence in India, comprising over 17,000 employees across Delhi NCR, Hyderabad, Bangalore, and Chennai, we foster an inclusive culture where every team member feels valued and empowered. Our mission is to transform the healthcare industry by driving efficiency for healthcare systems, hospitals, and physician practices, continuously striving to make healthcare work better for everyone.
**Designation** : Operations Manager
**Location:** Hyderabad
**Reports to (level of category)** : Senior Operations Manager
**Role Objective:**
Follow up is the most essential part in the RCM cycle. It is usually the last step in the cycle after cash posting. After Denial management (AR Follow up), again the cycle starts till the payment is made by the insurance company.
**Essential Duties and Responsibilities:**
Establishes and assures compliance with departmental policies and procedures in conformance with corporate policies and procedures.
Day-to-day operations
People Management (Work Allocation, On job support, Feedback & Team building)
Performance Management (Productivity, Quality, One-On-One sessions, KRA, PIP)
Reports (Internal and Client performance reports)
Work allocation strategy
CMS 1500 & UB04 AR experience is mandatory.
Span of control - 80 to 100
Thorough knowledge of all AR scenarios and Denials
Expertise in both Federal and Commercial payor mix
Excellent interpersonal skills
Should be capable to interact with US clients and manage escalations
**Qualifications:**
Graduate in any discipline from a recognized educational institute
Good analytical skills and proficiency with MS Word, Excel and PowerPoint
Good communication Skills (both written & verbal)
**Skill Set:**
Candidate should be good in Denial Management
Candidate should have knowledge of Medicare, Medicaid & ICD & CPT codes used on Denials.
Ability to interact positively with team members, peer group and seniors.
Demonstrated ability to exceed performance targets.
Ability to effectively prioritize individual and team responsibilities.
Communicates well in front of groups, both large and small.
Working in an evolving healthcare setting, we use our shared expertise to deliver innovative solutions. Our fast-growing team has opportunities to learn and grow through rewarding interactions, collaboration and the freedom to explore professional interests.
Our associates are given valuable opportunities to contribute, to innovate and create meaningful work that makes an impact in the communities we serve around the world. We also offer a culture of excellence that drives customer success and improves patient care. We believe in giving back to the community and offer a competitive benefits package. To learn more, visit: r1rcm.com
Visit us on Facebook ( is the leading provider of technology-driven solutions that transform the patient experience and financial performance of hospitals, health systems and medical groups. We are the one company that combines the deep expertise of a global workforce of revenue cycle professionals with the industry's most advanced technology platform, encompassing sophisticated analytics, AI, intelligent automation and workflow orchestration.
Headquartered near Salt Lake City, Utah, R1 employs over 29,000 people globally.
Operations Manager
Posted 1 day ago
Job Viewed
Job Description
If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it's with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike.
The Operations Manager oversees and directs all aspects of the hotel's operational departments which include, the Front Desk Service, Food & Beverage, Kitchen, Housekeeping, Engineering, Security, Fitness Centre and other relevant departments. The role ensures that these departments are well run by maximizing revenues and profits, minimizing operating costs, implementing and following up on service standards of team members. He / she ensures the highest level of customer satisfaction.
**What will I be doing?**
As the Operations Manager, you will be responsible for performing the following tasks to the highest standards:
+ Support the overall strategic management of the hotel by establishing effective working relationships with senior colleagues, in particular the GM, CD, FC and HRD.
+ In-charge of Front Office, Housekeeping, Security, Engineering, Food & Beverage, Kitchen, Recreation as well as Food Safety.
+ Actively participate in the key management issues in the property such as Capital projects, refurbishments, training and customer service.
+ Train team members and implement Hilton standard and related departmental regulations.
+ Conduct routine inspections of all areas in the hotel to ensure that all hardware and software are in optimum condition.
+ Make a detailed and realistic cost control plan to control operating costs for each department to maximize operating profits without compromising Hilton standards, safety procedures and guest experience.
+ Analyze costs on a monthly basis and prepare action plans for cost per occupied room, food cost, beverage costs, payroll including overtime and other expenses including costs for outsourcing of labour or services.
+ Manage direct reports professionally to ensure effective teamwork and operations.
+ Plan or approve appropriate annual, quarterly, monthly budgets, targets and work plans for each direct report.
+ Conduct regular Operations meetings including all direct reports.
+ Supervise daily team members' performance and grooming.
+ Ensure that duty rosters are based on the needs of the hotel and are compliant with labour laws.
+ Ensure hotel and direct reports achieve key targets including but not limited to revenue, profit, SALT, QA, turnover, etc.
+ Work with the CD and F&B Managers to ensure that all aspects of F&B is operating cost effectively (menu presentations / menu / pricing / promotions and ongoing activities).
+ Assist the CD in establishing (with C&C Sales) an efficient and competitive C&C strategy and pricing.
+ Supervise and head all hotel activities, such as celebrations, decorations, communication and coordination with conference organizers, etc.
+ Evaluate competitors' products and price policies twice a year.
+ Ensure that VIP guests receive the care and service they deserve every day.
+ Adhere to the hotel's security and emergency policies and procedures.
+ Assist the General Manager in all activities and functions relating to the daily operations of the hotel.
+ Complete relevant tasks assigned by the General Manager.
+ The Management reserves the right to make changes to this job description at its sole discretion and without advance notice.
+ Carry out any other reasonable duties and responsibilities as assigned.
**What are we looking for?**
An Operations Manager serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
+ Hospitality: Passionate about delivering exceptional guest experiences.
+ Integrity: Do the right thing, all the time.
+ Leadership: Strive to be leader in our industry and in our communities.
+ Teamwork: A team player in everything you do.
+ Ownership: Take ownership of your actions and decisions.
+ Now: Operate with a sense of urgency and discipline.
+ College degree or equivalent.
+ At least 2 years of relevant operations experience.
+ Experienced in the Hospitality, Travel and Leisure industry management.
+ Proficient in English to meet business needs.
+ Proficient in Microsoft Word and Excel.
+ Resourceful, creative and able to maintain flexibility.
**What will it be like to work for Hilton?**
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
**Job:** _Guest Services, Operations, and Front Office_
**Title:** _Operations Manager_
**Location:** _null_
**Requisition ID:** _HOT0BXRS_
**EOE/AA/Disabled/Veterans**
Operations Manager
Posted 1 day ago
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Job Description
Operations Manager
Job Description
Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations.
**Role and Key Responsibilities:**
+ Service Desk Operations:
+ Oversee and manage daily operations of the service desk, ensuring efficient handling of all support requests.
+ Monitor key performance indicators (KPIs) to ensure timely resolution of incidents and service requests.
+ Ensure proper escalation procedures are followed for critical issues. Manage service desk ticketing systems and workflows for improved efficiency.
+ Team Management:
+ Lead and mentor a team of service desk professionals, providing guidance, coaching, and performance evaluations.
+ Set clear goals and performance standards for team members, encouraging continuous improvement.
+ Ensure the team is adequately trained in technical skills, service desk tools, and customer service techniques.
+ Coordinate staff schedules to provide adequate coverage during business hours.
+ Customer Satisfaction:
+ Adopt a customer-centric culture within the service desk team, ensuring a high level of customer satisfaction.
+ Analyse customer feedback and service reports to identify areas for improvement.
+ Act as an escalation point for complex or unresolved issues, maintaining a professional relationship with key stakeholders.
+ Process Improvement:
+ Review and improve service desk processes to align with ITIL or other service management frameworks.
+ Develop and maintain documentation for service desk procedures, ensuring they are regularly updated.
+ Collaborate with IT and business teams to develop service level agreements (SLAs) and ensure compliance.
+ Implement and manage tools for monitoring service desk performance and identifying trends in issue resolution.
+ Reporting and Analysis:
+ Prepare and present regular reports on service desk performance, trends, and areas for improvement.
+ Provide recommendations for optimizing service delivery and operational efficiency based on data analysis.
+ Track and analyse support tickets to identify recurring issues and implement preventative solutions.
**Key skills & knowledge:**
+ Bachelor's degree in information technology, Computer Science, or a related field (or equivalent experience).
+ 7+ years of experience in a service desk or IT support role, with at least 3+ years in a supervisory or managerial position.
+ Proven experience managing a customer-facing service desk or IT support team.
+ Strong understanding of IT service management (ITSM) frameworks such as ITIL.
+ Excellent problem-solving and decision-making abilities.
+ Strong leadership, communication, and team management skills.
+ Familiarity with service desk tools and ticketing systems (e.g., ServiceNow, Jira, Zendesk).
+ Ability to work in a fast-paced environment and manage multiple priorities.
+ Stay up-to-date with emerging technologies and industry trends to continuously improve service desk functions.
Preferred Qualifications:
+ ITIL Foundation and other relevant certifications.
+ Proficient in utilizing ticketing tools such as Service Now for efficient incident management, service request handling, and workflow optimization
+ Experience with cloud-based solutions, enterprise software, and network management.
+ Strong knowledge of the MS Office Suite and expertise in creating reports following best practices for effective presentation.
+ Experience in change management and continuous improvement initiatives.
Key Competencies:
+ Leadership and team management
+ Customer-focused mindset
+ Strong technical knowledge
+ Analytical and reporting skills
+ Communication and interpersonal skills
+ Process improvement and change management
**Educational Qualification** : Graduate
**Disclaimer:-**
'Neither Concentrix nor any authorized 3rd party who assist with our recruitment process, ever ask candidates for 'recruitment', 'processing' or any other kind of fees in exchange for offer letters from Concentrix. Offer letters and other recruiting correspondence from Concentrix are printed on Concentrix letter head with authentic signatures of appropriate Concentrix authorities.'
Location:
India Pune, Maharashtra
Language Requirements:
Time Type:
Full time
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Operations Manager
Posted today
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Join a leading healthcare institution dedicated to excellence in patient care and hospital operations. We are expanding our team and looking for committed professionals:
Position- Operations Manager
Experience- Min. 10 years
Sound knowledge of hospital operations and workflow
Ability to manage daily activities and interdepartmental coordination
Strong organizational and communication skills
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Operations Manager
Posted today
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Role Summary
This position requires deep domain knowledge in US mortgage processes, a data-driven mindset, and strong stakeholder management skills. The role spans loan origination, servicing, credit operations, valuations, and asset management, ensuring operational excellence, regulatory compliance, and alignment with strategic business objectives. Must be organized, experienced with reconciliations and workflows, and be able to multi-task and meet daily production requirements.
Job Requirements
Education
- Must have a bachelor’s degree in business, finance or related field/s
Relevant Experience
- Minimum of 3-5 years of experience in operations, credit or funding/closing management, preferably within private money lending or mortgage industry
- 5 years or more of leadership experience (must have handled team size of 50+ team members)
- Deep understanding of private money lending, strong project management skills and proactive approach to managing a fast-paced environment
- Experience working on process improvement initiatives
- Strong interpersonal skills for coordinating with internal and external counterparts
- Strong analytical and problem-solving skills
- Good presentation skills for educating internal counterparts on process developments
- Good planning and organizational skills to balance and prioritize work
Technical Know-how/Tools used
- Advanced Knowledge and ability to create standard internal management reports & dashboards for the function
- Intermediate understanding of business concepts, tools, and processes that are needed for making sound business decisions
- Advanced understanding of internal controls and ability to assist and oversee in the development of the team/s.
- Advanced knowledge to enhance process efficiencies, analysis and reporting
- Expertise in MS Office
- Experience in loan management software is a plus.
Operations Manager
Posted today
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Job Description
Name of Profile: Operations Manager
Employment Type: FTE
Location: Noida
Experience: 5-10 years
Company Description-
PhysicsWallah is an Indian online education technology startup based in Delhi, originally created as a YouTube channel in 2014 by Mr Alakh Pandey. We are the first company aiming to build an affordable online education platform for each Indian student who dreams of IIT & AIIMS but is unable to afford the existing offline/online education providers.
We are India’s first most-viewed Educational channel on Youtube.
About the Role
We’re launching PW Disha Mentorship — a 1:1 guidance platform for NEET & JEE aspirants — and we’re looking for a detail-oriented, proactive, and organized Operations Manager to oversee our day-to-day processes and ensure smooth execution across all functions.
Key Responsibilities
- Oversee daily operations and ensure all activities are aligned with demand.
- Conduct daily audits of calls and processes to maintain smooth execution and adherence to guidelines.
- Monitor daily demand and plan resources/supply accordingly.
- Develop and implement risk mitigation strategies for high-demand hours.
- Maintain a rating of 4.8+ for overall sessions on a monthly basis.
- Track operational metrics and use insights to improve efficiency and quality.
- Coordinate between mentors, students, and support teams to ensure timely resolution of issues.
- Identify gaps in processes and implement improvements for consistent service delivery.
You Should Have
- 5+ years of experience in the EdTech domain, preferably in an operations role.
- Advanced skills in Google Sheets and data analytics.
- Experience in operations within expert services is a plus.
Operations Manager
Posted today
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Job Description
Roles & Responsibilities:
• Must have Product knowledge.
• SOPs on day-to-day operations, attendance tracking, rostering, vendor management, client management, escalation matrix, cash management & reporting format.
• Attend mandatory training sessions as & when held by the head office. Conducting operations training and ensuring that the team are competent in Operations.
• Understand & meet Client Services deliverables.
• To provide Training to vendor Staffs on POS operating process and to train the team on POS/ APP trouble shooting, Inventory management, Menu planning, Communication and Service acumen.
• Maintain MMRS and MOM.
Prerequisites:
• Bachelors in any degree, preferably Bachelor’s in Hotel Management.
• Good command over both written and spoken English.
• Keen eye for hygiene, cleanliness, grooming, health and safety.
• Excellent knowledge of food & beverage service.
• Well versed with Microsoft office such as Microsoft word, excel, ppt, etc.