7,265 Service Coordinator jobs in India

Customer Service Coordinator

Play a key role in supporting PEER’s Registered Training Organisation (RTO). This role provides vital administrative support, ensuring compliance with regulatory and funding requirements, while coordinating learner progress, scheduling, and overall program administration.

Key Responsibilities

• Deliver exceptional customer service and act as a professional representative of PEER

• Build and maintain strong relationships with new and existing employers

• Prepare and issue learner documentation to support enrolment and induction within required timeframes

•   Conduct testing, facilitate induction and scheduling of training

• Collaborate with Customer Service, GTO, and RTO teams to support learner progression and organisational goals

• Provide administrative support to training staff and generate reports to track learner progress

About You:

You are highly organised and thrive in a fast-paced environment, with a keen eye for detail and accuracy in everything you do. You bring excellent written, verbal and face to face communication skills, enabling you to build strong connections with learners, employers, and colleagues across the organisation.

You are self-motivated and adaptable — equally comfortable working independently or as part of a team. With a methodical approach to problem-solving, you remain positive, flexible, and resilient when challenges arise.

You have experience using learning management systems or similar data management programs, along with strong capability across Microsoft Office applications including Word, Excel, Outlook, SharePoint, and Teams, ideally within a training or education setting. 

Qualifications & Requirements

• Proven administration experience
• National Police check (or willingness to obtain)
• Working with children check (or willingness to obtain)

PEER Perks!

• Competitive salary
• Meaningful, purpose-driven work
• Collaborative and inclusive culture
• Opportunities for growth and professional development
• Gifted leave over the end of year shut down period (over and above standard annual leave allowance)
• Monthly Rostered Day Off (RDO) program
• Paid volunteer day per year   
• Free access to an onsite gym
• On-site canteen   
• Free staff uniform (optional) and laundry allowance
• Flexible working arrangements

Why Join PEER?

At PEER, we don’t just train apprentices and trainees — we empower futures. You’ll be part of a supportive, values-driven organisation that invests in its people and makes a real impact on the community.

About the Role:
As a Customer Service Coordinator, you will utilize your extensive knowledge and advanced skills to manage and resolve complex operational and administrative challenges. You will be a key player in improving customer service processes and ensuring outstanding customer experiences at a strategic level.

Responsibilities:
• Resolve high-impact and complex customer issues.
• Develop and implement customer service strategies.
• Lead and coordinate large-scale projects aimed at process improvement.
• Provide expert advice and guidance to junior associates and supervisors.
• Create and deliver in-depth training programs.
• Monitor and evaluate performance metrics to identify areas for improvement.
• Collaborate with cross-functional teams to enhance customer satisfaction.
• Ensure compliance with company policies and industry regulations.
• Implement and monitor quality assurance standards.
• Serve as a subject matter expert in operational and administrative processes.

Skills:
• Expert Communication: Exceptional ability in all forms of communication.
• Strategic Insight: In-depth understanding of customer service strategies.
• Advanced Problem-Solving: Mastery in resolving complex and high-impact issues.
• Leadership & Mentorship: Strong ability to guide and develop team members.
• Project Management: Skilled in planning, executing, and managing large-scale projects.
• Analytical Proficiency: Advanced capability in data analysis and metrics evaluation.
• Quality Assurance: Expert understanding of QA standards and practices.
• Regulatory Knowledge: Thorough knowledge of industry regulations and compliance.


• Requires extensive knowledge and has advanced skills and expertise in operational or administrative processes and activities
• Generates potential solutions to complex operational or administrative problems; looks beyond the immediate problem to the broader implications of actions or decisions
• Completes operational or administrative work with minimal supervision; may work autonomously without established procedures and practices
• Communicates important and/or sensitive information and negotiates with higher levels in other departments and/or outside organizations
• May coordinate the work of others, but is not a supervisor

Description

The Customer Service Coordinator is role is focused on Service Delivery for GCR in IMEA. This is the essential link and guide resource across the RBU/ SMO business Teams, third party Vendor Operations and GCR contact for IMEA. The role is accountable for ensuring Vendor Operations can operate optimally and effectively by providing an independent assessment of the quality of systems and ensuring compliance. May have a variety of responsibilities based on the unique position, primarily including providing key support for managing relationships with customers and/or third-party vendors and resolving customer issues. May also be responsible for maintaining accurate customer records and collecting, tracking, and reporting data on key metrics related to the account/client.

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About us

We produce globally recognized brands and we grow the best business leaders in the industry. With a portfolio of trusted brands as diverse as ours, it is paramount our leaders are able to lead with courage the vast array of brands, categories and functions. We serve consumers around the world with one of the strongest portfolios of trusted, quality, leadership brands, including Always®, Ariel®, Gillette®, Head & Shoulders®, Herbal Essences®, Oral-B®, Pampers®, Pantene®, Tampax® and more. Our community includes operations in approximately 70 countries worldwide.

Visit to know more.

We are an equal opportunity employer and value diversity at our company. We do not discriminate against individuals on the basis of race, color, gender, age, national origin, religion, sexual orientation, gender identity or expression, marital status, citizenship, disability, HIV/AIDS status, or any other legally protected factor.

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