1,957 Service Coordinator jobs in India

Overview

• Effectively manage and coordinate service activities to meet customer needs and expectations.
• Collaborates with internal teams such as sales, operations, and technical departments, to ensure smooth coordination and execution of service orders.

Job Responsibilities and Essential Duties

• Strategic Planning
• Receive calls from the customer.
• Schedule all Repair, Maintenance, Validation and Installation jobs.
• Schedule FSE on a daily basis (have to be aware where the FSE is at all times)
• Ensuring the equipment data base is updated at creation of jobs (once off)
• Creating all jobs in SAP (Reactive) (Maintenance jobs are populated via maintenance plans)
• (Installation jobs via a sales order)
• Daily hours recon for FSE’s
• Daily and constant follow up with FSE’s on their open jobs
• Maintaining and updating the Work In Progress jobs
• Quotations on open jobs if required.
• Liaising with customers if return visits are required and advising the customer the ETA of the parts ie updating the customer with relevant update for open jobs
• Checking Oxando connector (3 times a day) and clearing errors
• Assisting customers with any queries with regards to any jobs
• ZSH/RSH collaboration with regard to the FSE’s and/or any customer issues
• Responding to customer emails/queries in a timely manner
• Build Quality into all aspects of their work by maintaining compliance to all quality requirements.

Minimum Requirements

• Minimum bachelor’s degree
• Excellent knowledge of MS office Tools & SAP
• Technical Knowledge is preferable.
• Be knowledgeable of current risk management standards, Compliance, principles and frameworks.
• Minimum 0 – 3 years work experience

Required Knowledge, Skills, and Abilities

• Excellent interpersonal and communication skills
• Adaptability and Flexibility
• Time Management
• Customer Service Orientation
• Teamwork and Collaboration
• Organizational skills

Company Description

Kruti Comp. India Pvt. Ltd. specializes in the integration of IT Infrastructure Solutions into business environments. The company offers a comprehensive range of products and services including Servers, Storage, Networking, Security, Software, Personal Systems, and a full range of Implementation and Managed Services. Our solutions are designed to enhance business operations and efficiency.

Role Description

This is a full-time, on-site role located in Bengaluru for a Service Coordinator. The Service Coordinator will be responsible for managing service requests, coordinating with different departments, ensuring timely resolution of issues, and maintaining customer relationships.

We are seeking a person with 0-3 years of experience as a customer care representative who helps our customers to get the required assistance. The Service Coordinator will bridge the gap and serve as a point of contact between our esteemed customers and support engineers.

Key Responsibilities:

• Act as the primary point of contact for customers’ service calls, providing timely and accurate responses.
• Assess customers’ technical support needs.
• Maintaining and tracking the service records.
• Coordinate with internal teams to address customer needs and ensure seamless service delivery.
• Collaborate with the team members to identify process improvements and enhance customer service strategies.
• Evaluating our services and helping to identify areas of improvement.
• Ensure customer satisfaction (CSAT) by regularly following up with the customers about the service delivery.
• Support the onboarding of new customers by providing guidance and resources
• Resolve basic technical issues over email/call/remote support.
• Periodically prepare and present service record reports.

Skills & Competencies Required:

• Excellent communication is crucial for interacting with customers.
• Basic problem-solving skills and a customer-centric mindset.
• Quick Learner, Self-motivated & confident.
• Knowledge on Call management systems.
• Microsoft Office Suite.
• Basic understanding of data entry and record-keeping practices.
• Time management.
• Multitasking.

Qualifications:

• Any Graduate.
• Having at least 0-3 years of experience as a customer care representative. Relevant experience in the IT infrastructure industry is a plus
• Excellent verbal and written communication skills.

Company Overview

Apple Energy Private Ltd. is a prominent player in the design, manufacture, and service of Battery Management Systems. With a solid foundation in power electronics and energy services, the company excels in remote monitoring of power and battery systems. Headquartered in CBD Belapur, Apple Energy prides itself on being a Midtronics Channel Partner, dedicated to providing sales and service operations across India through its experienced team of engineers and technicians.

Job Overview

Apple Energy Private Ltd. seeks a dedicated Service Coordinator for its Balapur, Navi Mumbai location. This full-time, junior-level position requires minimum 6 months of work experience. The candidate will be responsible for coordinating service operations, ensuring efficient customer support, and managing service schedules. The role demands interaction with technical teams to facilitate smooth integration and installation processes.

Qualifications and Skills

• Proven experience with service scheduling to ensure timely and efficient service delivery and adherence to customer commitments.
• Strong customer support skills with a focus on clear communication and problem resolution to maintain high client satisfaction levels.
• Proficiency in CRM software for managing customer interactions, data tracking, and service documentation.
• Ability to coordinate logistics, including scheduling technicians and managing workflow to enhance operational efficiency.
• Experience in creating and maintaining technical documentation to support accurate and consistent service operations and communication.
• Female candidates preferred

Roles and Responsibilities

• Manage and respond to incoming customer service requests via call/mail, updating them into the company's CRM system.
• Schedule and coordinate service technicians visits.
• Handle customers' queries and complaints. Investigate and generate tickets in CRM and update the status on a regular basis.
• Coordinate between customers, field technicians, and internal departments like logistics, accounts, and sales to ensure prompt resolution.
• Track spare parts availability, raise requisitions, and expedite deliveries when needed.
• Provide regular updates to customers on service status and expected timelines.

Title - Helpdesk Administrator

Job Description

Check Point is seeking a self-motivated, adaptable, and quick-learning Application Help Desk Administrator to provide internal front-facing support for the company employees and related IT services.

You will be responsible for coordinating and communicating with employees worldwide to ensure expedient resolutions to technical issues and requests.

Major Responsibilities

• Provide technical support to users of Microsoft Windows-based systems, including desktop computers, laptops,
• and servers.
• Install, configure, and troubleshoot Microsoft Windows operating systems, software applications,
• and hardware devices.
• Troubleshoot Active Directory and Exchange Server environments.
• Troubleshoot printer and scanner issues.
• Provide end-user training on Microsoft Windows products and services.
• Work with other IT team members to ensure the smooth operation of the company's IT infrastructure.
• Support Salesforce support
• Communicating with employees via phone, email, and text (English).
• Introducing policies, procedures, and technologies to proactively respond to trouble areas in service delivery.
• Additional responsibilities based on business requirements.

Desired Background

• 2-3 years of experience in Microsoft Windows system administration.
• Experience with Active Directory, Exchange Server, and other Microsoft products and services.
• Strong troubleshooting skills.
• Work timings - US time zone (night shift)
• Excellent written and verbal communication skills.
• Ability to work independently and as part of a team.
• Ability to learn new technologies quickly.
• Familiarity with cloud computing technologies is a plus.
• Mac OS, Linux knowledge – Advantage

Crane Worldwide Logistics is a leader in supply chain solutions with over 130 locations across 30 countries providing individual services that address our client's logistics challenges.

The Help Desk Specialist will be responsible for working with internal users (clients) to manage and resolve incidents relating to enterprise application systems and integration tools.

Essential Job Functions:

• Works with users of shipping automation software to diagnose issues and provide solutions
• Troubleshoots issues, develops and demonstrates solutions and provides on-the-spot training
• Escalates more complex issues to subject matter experts as needed
• Identifies common problems and documents best practices
• Provides incident management
• Provides basic user training as needed
• Ensures support SLAs are met for Level 1 to Level 3 issues
• Acts as systems expert for enterprise application systems
• Other duties as assigned.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Requirements:

• Job may require extended sitting or standing, use of standard office equipment.

Other Skills/Abilities:

• Demonstrated successful client service experience with the ability to manage moderate to complex client issues with calm, comfort, and ease
• Strong troubleshooting and support skills, including the ability to creatively utilize all available resources to satisfy client
• Ability to take ownership of moderate issues/assignments and follow through to completion
• Demonstrates aptitude to prioritize and handle multiple issues simultaneously
• Effective oral and written communication skills
• Strong analytical skills
• Strong attention to detail and accuracy
• Ability to work independently in a dynamic paced logistics/forwarding environment
• Ability to function and contribute in team environment
• Effective time management and project management skills
• Must be willing to work flexible hours
• Familiarity with shipping automation software, the transportation industry, or custom brokerage is a plus
• Knowledge of Java tools, iReport tools and SQL Scripting.

Education and Experience:

• 4 years of IT experience of which 2 years minimum should be in Application Production Support/Maintenance.

Certifications and Licenses:

• Professional certification may be required in some areas.

Disclaimer:

The above statements are intended to describe the general nature and level of work being performed by people assigned to this position.They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

Job Title: Help Desk Analyst

Department: Managed Services

Position Type: Full Time

Location: India Remote

Company Overview:

ALIANDO is an award-winning Azure Expert Managed Service solutions company focused on selling and deploying Microsoft technologies for U.S. and international companies. For over 20 years, Microsoft and its partners have recommended ALIANDO for licensing, consulting, and managed services to corporations large and small. The company offers competitive pay and comprehensive employee benefits, including health insurance, fitness allowances, work-from-home allowances, paid maternity and parental leave, and generous PTO.

At ALIANDO, we aim to unleash the potential of people and technology. Our company was built around the idea that there is no success without team success. We foster a culture of inclusion and fairness where diverse interests, experiences, and backgrounds are celebrated. We strive to empower and unleash the potential of everyone to ensure that every employee has a path to success. We're in it together to make life better for each other, our customers, our partners, and our communities.

Specifically, the Help Desk Analyst will :

• Provide technical assistance to users via phone, email, chat, or ticketing system as first response.
• Supervise monitoring tools
• Diagnose and resolve incidents, requests or inquiries.
• Escalate unresolved incidents to higher support levels following escalation protocols.
• Log all incidents, service requests, and actions in the ITSM system (e.g., ServiceNow, Jira Service Management, Remedy…).
• Track and follow up on open tickets until resolution and closure
• Maintain accurate documentation of incidents, troubleshooting steps, and known errors.
• Contribute to the knowledge base and standard operating procedures.
• Identify recurring issues and propose preventive solutions.
• Ensure SLA compliance and high-quality service delivery.
• Participate in continuous improvement initiatives and IT service optimization projects

 Qualifications:

• Excellent communication and customer service skills
• Strong problem-solving and analytical thinking.
• Ability to work under pressure and manage multiple tasks.
• Teamwork and collaboration with other support levels.
• High attention to detail and documentation accuracy.
• Willingness to learn and grow in IT infrastructure and service management.
• Vocational Training or Bachelor’s Degree in Computer Science, Information Systems, or related field.
• Ticketing tool - Jira Service desk knowledge will be a plus
• Expertise 2-3 years

ALIANDO is an equal-opportunity employer committed to Diversity, Inclusion & Belonging. Individuals seeking employment at ALIANDO are considered without regard to any protected category, including but not limited to race, color, religion, national origin, age, sex, marital status, ancestry, disability, veteran status, gender identity, or sexual orientation.

Company Overview

Jio is at the forefront of India's telecom revolution, serving over 400 million customers with an expansive portfolio of digital apps and services. As a leader in providing B2C and B2B solutions, Jio offers comprehensive 5G solutions and cloud-native platforms. With headquarters in Navi Mumbai and a workforce exceeding 10,001 employees, Jio continues to drive growth and innovation in the Media & Telecommunications industry.

Job Overview

Jio is seeking a Mid-Level Service Desk Engineer to join our team in Guwahati. The Service Desk Engineer will serve as the primary point of contact for users facing IT issues, providing 24/7 support. This role involves diagnosing and resolving technical problems, delivering prompt customer assistance, and ensuring adherence to service quality standards. The engineer will utilize various tools to manage tickets, document resolutions, and consistently strive to maintain high user satisfaction.

Key Skills & Competencies

   Open to work in 24*7 shift environment.

• Receive, log, categorize and manage technical requests from the users via telephone, email, or a helpdesk system.
• Monitoring alerts - Performance, health, and security of computing systems, networks, and services to ensure they operate efficiently and securely (Performance Monitoring, Health and Availability Monitoring, Security Monitoring, Network Monitoring, Application Monitoring, Log Analysis, Alerting and Notification).
• Provide first-level resolutions to customer issue and promptly escalate unresolved queries to the next level of support.
• Take ownership of severity incidents and service requests ensuring response time, resolution, coordination, and resolution with the appropriate business teams.
• Manage and log all service requests (SR) from users via various channels (phone, email, portal). Categorize and prioritize service requests based on predefined criteria as per defined SLAs.
• Provide first-line investigation and diagnosis. Resolve those issues upon first contact when possible or escalate to higher-level support when necessary.
• Ensuring all faults are progressed & cleared within SLA as per defined targets and CSAT. 
• Monitor the performance of IT services and contribute to reports on service desk performance and user satisfaction.
• Identify recurring problems and contribute to their resolution. Suggest improvements to the service desk process.

Key Skills and Competencies

   Familiar with working on Windows, Linux, Networking & Cloud technologies.

   Good command in Microsoft Excel and PowerPoint for reporting and presentations.

   Excellent English communication and customer handling skills.

   Proficiency in IT Service Management tools.

   Knowledge of ITIL practices and methodologies.