Business Process Outsourcing (BPO) jobs are in demand, offering diverse opportunities across various sectors. These roles involve handling specific business tasks for other companies, often focusing on customer service, technical support, or data processing. Professionals in BPO contribute to operational efficiency and client satisfaction, making it a dynamic field for career growth.What Bpo Jobs are in India?
Showing 175 Bpo jobs in India
BPO Supervisor
Posted 5 days ago
Job Viewed
Job Description
About NTT DATA:
With people at the heart of our success, NTT DATA is committed to attracting and growing the best talent and providing an environment where everyone feels they can belong and their contribution matters. It's our belief in possibility that drives us, but it's our people that make it happen. At NTT DATA, what you do matters.
A Career at NTT DATA Means:
- Having ongoing opportunities to GROW your career- we offer barrier-free learning with multiple self-learning tools available.
- Being part of a global organization where you can BELONG - in an inclusive working environment where you are free to be your best self. We're committed to building a people-focused environment where you can shine, no matter who you are.
- Belonging to a team where you can make a DIFFERENCE - to your clients, colleagues, and communities. Your ideas are embraced, impactful, and keep us agile.
- Being part of a global PIONEER - where you gain exposure to our Fortune 500 clients and world-leading global technology partners and work with a network of over 40,000 smart and diverse colleagues across 57 countries, delivering services in over 200 countries.
What else does NTT DATA Offer? We're glad you asked!
- All equipment required for you to be successful in your role
- Virtual paid training
- Comprehensive benefits package (medical, vision, and dental)
- Employee Assistance Program
- RRSP program options
- Short- and Long-Term Disability options
- Rewards and Recognition programs
- Internal career advancement opportunities
Work Schedule & Benefits:
- Shift Timing: US-Canada Shift (Night Shift - aligned to North American time zones)
- Working Hours: 10 hours per shift (including breaks as per company policy)
- Work Mode: 100% Work from Office
- Transportation: Company-provided pick-up and drop facility (for night shifts)
Role Summary
The Sales Team Leader is responsible for leading a team of outbound sales agents, driving revenue targets, ensuring KPI delivery, and maintaining strong client relationships through effective coaching and operational management.
Key Responsibilities:
Team Leadership & Performance Management
- Lead, manage, and develop a team of outbound sales agents
- Drive daily, weekly, and monthly sales targets and KPIs
- Conduct regular performance reviews and coaching sessions
- Motivate and engage team members to maximize productivity
Coaching & Development
- Provide structured coaching through side-by-side and remote monitoring
- Develop individual performance improvement plans
- Enable skill development through feedback and training interventions
- Drive quartile performance improvement across the team
Sales & Operational Execution
- Manage daily KPI delivery and operational performance
- Ensure adherence to dialer usage, lead management, and sales processes
- Monitor interval-level productivity and adherence
- Support resolution of customer concerns to enhance experience
Reporting & Analytics
- Track and report team performance metrics to internal and external stakeholders
- Analyze trends and implement corrective actions
- Forecast performance and manage sales delivery cadence
Stakeholder & Client Management
- Act as a key point of contact for client communication
- Build strong relationships and ensure alignment with expectations
- Represent team performance in business reviews
Process & Continuous Improvement
- Implement sales strategies and performance improvement initiatives
- Participate in calibration sessions to ensure consistency
- Drive adoption of best practices and new technologies
Required Skills
- Strong leadership and team management capability
- Deep understanding of sales KPIs and forecasting
- Excellent coaching and mentoring skills
- Strong communication and stakeholder management
- Analytical and data-driven decision-making ability
Eligibility
- 5+ years of sales experience
- 2-3 years in team leadership role
- Telecom/BPO experience preferred"
With people at the heart of our success, NTT DATA is committed to attracting and growing the best talent and providing an environment where everyone feels they can belong and their contribution matters. It's our belief in possibility that drives us, but it's our people that make it happen. At NTT DATA, what you do matters.
A Career at NTT DATA Means:
- Having ongoing opportunities to GROW your career- we offer barrier-free learning with multiple self-learning tools available.
- Being part of a global organization where you can BELONG - in an inclusive working environment where you are free to be your best self. We're committed to building a people-focused environment where you can shine, no matter who you are.
- Belonging to a team where you can make a DIFFERENCE - to your clients, colleagues, and communities. Your ideas are embraced, impactful, and keep us agile.
- Being part of a global PIONEER - where you gain exposure to our Fortune 500 clients and world-leading global technology partners and work with a network of over 40,000 smart and diverse colleagues across 57 countries, delivering services in over 200 countries.
What else does NTT DATA Offer? We're glad you asked!
- All equipment required for you to be successful in your role
- Virtual paid training
- Comprehensive benefits package (medical, vision, and dental)
- Employee Assistance Program
- RRSP program options
- Short- and Long-Term Disability options
- Rewards and Recognition programs
- Internal career advancement opportunities
Work Schedule & Benefits:
- Shift Timing: US-Canada Shift (Night Shift - aligned to North American time zones)
- Working Hours: 10 hours per shift (including breaks as per company policy)
- Work Mode: 100% Work from Office
- Transportation: Company-provided pick-up and drop facility (for night shifts)
Role Summary
The Sales Team Leader is responsible for leading a team of outbound sales agents, driving revenue targets, ensuring KPI delivery, and maintaining strong client relationships through effective coaching and operational management.
Key Responsibilities:
Team Leadership & Performance Management
- Lead, manage, and develop a team of outbound sales agents
- Drive daily, weekly, and monthly sales targets and KPIs
- Conduct regular performance reviews and coaching sessions
- Motivate and engage team members to maximize productivity
Coaching & Development
- Provide structured coaching through side-by-side and remote monitoring
- Develop individual performance improvement plans
- Enable skill development through feedback and training interventions
- Drive quartile performance improvement across the team
Sales & Operational Execution
- Manage daily KPI delivery and operational performance
- Ensure adherence to dialer usage, lead management, and sales processes
- Monitor interval-level productivity and adherence
- Support resolution of customer concerns to enhance experience
Reporting & Analytics
- Track and report team performance metrics to internal and external stakeholders
- Analyze trends and implement corrective actions
- Forecast performance and manage sales delivery cadence
Stakeholder & Client Management
- Act as a key point of contact for client communication
- Build strong relationships and ensure alignment with expectations
- Represent team performance in business reviews
Process & Continuous Improvement
- Implement sales strategies and performance improvement initiatives
- Participate in calibration sessions to ensure consistency
- Drive adoption of best practices and new technologies
Required Skills
- Strong leadership and team management capability
- Deep understanding of sales KPIs and forecasting
- Excellent coaching and mentoring skills
- Strong communication and stakeholder management
- Analytical and data-driven decision-making ability
Eligibility
- 5+ years of sales experience
- 2-3 years in team leadership role
- Telecom/BPO experience preferred"
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0
BPO Associate Director
Posted 5 days ago
Job Viewed
Job Description
Job Description
Roles & Responsibilities:
- Responsible for the successful operation and leadership in area of responsibility
- Designs and implements mid-to-long term operating strategies and tactics
- Responsible for the achievement of operational and financial results
- Plans, directs and coordinates operational activities with the help of established organizational design and team structure
- Takes lead position in initiating customer relationships, determining project scope, developing the final proposal, and making executive presentations
- Will be responsible for leading, decision making on operating procedure, workflow and the overall quality and success of department(s) assigned
- Guides direct reports to execute functional / BU plans and initiatives
- Uses negotiation and influence skills to manage key stakeholder relationships
- Creates opportunities for growth and change through revisions to current industry practices
- Researching emerging trends and recommending new company offerings to satisfy customers' needs
- Ideate, Designs and implements mid- to long-term commercial strategies and tactics, including automation and service digitization
Key Skills:
- Telcom industry vertical expert
- Extensive experience in managing various telecom functions such as customer service, upselling and cross selling, customer retention and debt management
- Experience in CX, customer relationships, people management, project management and relevant industry information.
- Expert negotiation & presentation skills
- Expert ability to communicate clearly and effectively both verbally and in writing.
- Ability to provide leadership to multiple disciplines or departments within a function on a global basis.
Qualifications & Experience:
- Graduate or above degree
- Requires 15+ years relevant experience. (Includes 10+ years business development and leadership experience.)
Roles & Responsibilities:
- Responsible for the successful operation and leadership in area of responsibility
- Designs and implements mid-to-long term operating strategies and tactics
- Responsible for the achievement of operational and financial results
- Plans, directs and coordinates operational activities with the help of established organizational design and team structure
- Takes lead position in initiating customer relationships, determining project scope, developing the final proposal, and making executive presentations
- Will be responsible for leading, decision making on operating procedure, workflow and the overall quality and success of department(s) assigned
- Guides direct reports to execute functional / BU plans and initiatives
- Uses negotiation and influence skills to manage key stakeholder relationships
- Creates opportunities for growth and change through revisions to current industry practices
- Researching emerging trends and recommending new company offerings to satisfy customers' needs
- Ideate, Designs and implements mid- to long-term commercial strategies and tactics, including automation and service digitization
Key Skills:
- Telcom industry vertical expert
- Extensive experience in managing various telecom functions such as customer service, upselling and cross selling, customer retention and debt management
- Experience in CX, customer relationships, people management, project management and relevant industry information.
- Expert negotiation & presentation skills
- Expert ability to communicate clearly and effectively both verbally and in writing.
- Ability to provide leadership to multiple disciplines or departments within a function on a global basis.
Qualifications & Experience:
- Graduate or above degree
- Requires 15+ years relevant experience. (Includes 10+ years business development and leadership experience.)
Is this job a match or a miss?
Apply Now
1
Business Development Manager (BPO)
Posted 5 days ago
Job Viewed
Job Description
Business Development Manager | Drive Global Growth. Win International Markets.
Build strategic partnerships and accelerate business growth across the UK & US.
At IMS One World , you'll play a key role in expanding our presence across the UK and US outsourcing markets . If you're a results-driven sales professional who thrives on building relationships, closing deals, and creating long-term business impact, this is your opportunity to grow on a global stage.
Why IMS One World?
Drive business growth across global markets and work with international clients.
Be part of a high-performing global sales team focused on strategic expansion.
🤝 Collaborate with cross-functional teams to deliver tailored business solutions.
Take ownership of the complete sales lifecycle - from prospecting to closing high-value deals.
Build meaningful client relationships while representing a trusted global outsourcing brand.
Highlights of the Opportunity
Develop and execute strategic sales plans to expand IMS One World's footprint across the UK & US.
Identify new business opportunities through market research, networking, and industry insights.
🤝 Build lasting client relationships while driving new customer acquisition and revenue growth.
Lead client presentations, proposal development, negotiations, and contract closures.
Partner with marketing, operations, and leadership teams to deliver measurable business outcomes and exceed sales targets.
Grow Your Career
This is more than a Business Development role - it's an opportunity to become a global sales leader . Gain international market exposure, work with senior decision-makers, lead strategic growth initiatives, and build a rewarding career in Global Sales, Business Development, and Strategic Partnerships .
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2
BPO Senior Manager
Posted 5 days ago
Job Viewed
Job Description
+ Oversee daily operations to ensure achievement of SLAs, productivity, quality, and customer satisfaction targets.
+ Manage large-scale teams, including team leaders, ensuring high performance and accountability.
+ Lead workforce planning, capacity management, and resource allocation to meet business demands.
+ Monitor and analyze KPIs (AHT, SLA, productivity, quality, CSAT) and implement corrective actions.
+ Develop and execute operational strategies to drive efficiency and scalability
+ Conduct performance reviews, cost-benefit analyses, and capacity planning.
+ Prepare and present performance reports, dashboards, and insights to senior leadership.Identify and implement continuous improvement initiatives to optimize processes and reduce costs.
+ Drive data analysis and trend identification (volumes, productivity, resource utilization).
+ Lead change management initiatives and support organizational transformation
+ Ensure compliance with industry regulations, quality standards, and internal policies
+ Manage large-scale teams, including team leaders, ensuring high performance and accountability.
+ Lead workforce planning, capacity management, and resource allocation to meet business demands.
+ Monitor and analyze KPIs (AHT, SLA, productivity, quality, CSAT) and implement corrective actions.
+ Develop and execute operational strategies to drive efficiency and scalability
+ Conduct performance reviews, cost-benefit analyses, and capacity planning.
+ Prepare and present performance reports, dashboards, and insights to senior leadership.Identify and implement continuous improvement initiatives to optimize processes and reduce costs.
+ Drive data analysis and trend identification (volumes, productivity, resource utilization).
+ Lead change management initiatives and support organizational transformation
+ Ensure compliance with industry regulations, quality standards, and internal policies
Is this job a match or a miss?
Apply Now
3
BPO Business Support Specialist
Posted 5 days ago
Job Viewed
Job Description
QA - About NTT DATA:
With people at the heart of our success, NTT DATA is committed to attracting and growing the best talent and providing an environment where everyone feels they can belong and their contribution matters. It's our belief in possibility that drives us, but it's our people that make it happen. At NTT DATA, what you do matters.
A Career at NTT DATA Means:
- Having ongoing opportunities to GROW your career- we offer barrier-free learning with multiple self-learning tools available.
- Being part of a global organization where you can BELONG - in an inclusive working environment where you are free to be your best self. We're committed to building a people-focused environment where you can shine, no matter who you are.
- Belonging to a team where you can make a DIFFERENCE - to your clients, colleagues, and communities. Your ideas are embraced, impactful, and keep us agile.
- Being part of a global PIONEER - where you gain exposure to our Fortune 500 clients and world-leading global technology partners and work with a network of over 40,000 smart and diverse colleagues across 57 countries, delivering services in over 200 countries.
What else does NTT DATA Offer? We're glad you asked!
- All equipment required for you to be successful in your role
- Virtual paid training
- Comprehensive benefits package (medical, vision, and dental)
- Employee Assistance Program
- RRSP program options
- Short- and Long-Term Disability options
- Rewards and Recognition programs
- Internal career advancement opportunities
Work Schedule & Benefits:
- Shift Timing: US-Canada Shift (Night Shift - aligned to North American time zones)
- Working Hours: 10 hours per shift (including breaks as per company policy)
- Work Mode: 100% Work from Office
- Transportation: Company-provided pick-up and drop facility (for night shifts)
Role Summary
The Quality Analyst is responsible for evaluating customer interactions, ensuring adherence to quality and compliance standards, and providing actionable insights to improve customer experience and sales effectiveness.
Key Responsibilities
Quality Monitoring & Evaluation
- Monitor customer interactions (calls and transactions) using defined quality scorecards
- Ensure evaluation covers compliance, customer experience, and sales competency
- Maintain accuracy and consistency in quality scoring
Sampling & Governance
- Ensure sampled interactions are random and representative as per defined governance guidelines
- Manage work volume to meet weekly/monthly sampling targets
- Maintain monitoring trackers and ensure adherence to SLAs
Feedback & Coaching Support
- Provide detailed, structured, and actionable feedback through evaluation forms
- Support team leaders and coaches in delivering balanced coaching
- Highlight recurring issues impacting performance and quality
Reporting & Insights
- Prepare and publish quality reports and dashboards
- Analyze trends and identify improvement opportunities
- Support leadership with data-driven insights
Calibration & Stakeholder Alignment
- Participate in internal and external calibration sessions
- Ensure alignment with client expectations and scoring standards
- Prepare data and insights for calibration discussions
Process Improvement
Recommend enhancements to QA frameworks and methodologies
Ensure quality programs are updated as per latest process changes
Contribute to continuous improvement initiatives
Required Skills
Strong attention to detail and analytical thinking
Excellent written and verbal communication
Strong understanding of sales, compliance, and customer experience
Ability to multitask and manage repetitive tasks efficiently
Strong decision-making and judgment skills
Eligibility
5+ years in QA / call center / sales environment
Sales and customer service experience preferred
With people at the heart of our success, NTT DATA is committed to attracting and growing the best talent and providing an environment where everyone feels they can belong and their contribution matters. It's our belief in possibility that drives us, but it's our people that make it happen. At NTT DATA, what you do matters.
A Career at NTT DATA Means:
- Having ongoing opportunities to GROW your career- we offer barrier-free learning with multiple self-learning tools available.
- Being part of a global organization where you can BELONG - in an inclusive working environment where you are free to be your best self. We're committed to building a people-focused environment where you can shine, no matter who you are.
- Belonging to a team where you can make a DIFFERENCE - to your clients, colleagues, and communities. Your ideas are embraced, impactful, and keep us agile.
- Being part of a global PIONEER - where you gain exposure to our Fortune 500 clients and world-leading global technology partners and work with a network of over 40,000 smart and diverse colleagues across 57 countries, delivering services in over 200 countries.
What else does NTT DATA Offer? We're glad you asked!
- All equipment required for you to be successful in your role
- Virtual paid training
- Comprehensive benefits package (medical, vision, and dental)
- Employee Assistance Program
- RRSP program options
- Short- and Long-Term Disability options
- Rewards and Recognition programs
- Internal career advancement opportunities
Work Schedule & Benefits:
- Shift Timing: US-Canada Shift (Night Shift - aligned to North American time zones)
- Working Hours: 10 hours per shift (including breaks as per company policy)
- Work Mode: 100% Work from Office
- Transportation: Company-provided pick-up and drop facility (for night shifts)
Role Summary
The Quality Analyst is responsible for evaluating customer interactions, ensuring adherence to quality and compliance standards, and providing actionable insights to improve customer experience and sales effectiveness.
Key Responsibilities
Quality Monitoring & Evaluation
- Monitor customer interactions (calls and transactions) using defined quality scorecards
- Ensure evaluation covers compliance, customer experience, and sales competency
- Maintain accuracy and consistency in quality scoring
Sampling & Governance
- Ensure sampled interactions are random and representative as per defined governance guidelines
- Manage work volume to meet weekly/monthly sampling targets
- Maintain monitoring trackers and ensure adherence to SLAs
Feedback & Coaching Support
- Provide detailed, structured, and actionable feedback through evaluation forms
- Support team leaders and coaches in delivering balanced coaching
- Highlight recurring issues impacting performance and quality
Reporting & Insights
- Prepare and publish quality reports and dashboards
- Analyze trends and identify improvement opportunities
- Support leadership with data-driven insights
Calibration & Stakeholder Alignment
- Participate in internal and external calibration sessions
- Ensure alignment with client expectations and scoring standards
- Prepare data and insights for calibration discussions
Process Improvement
Recommend enhancements to QA frameworks and methodologies
Ensure quality programs are updated as per latest process changes
Contribute to continuous improvement initiatives
Required Skills
Strong attention to detail and analytical thinking
Excellent written and verbal communication
Strong understanding of sales, compliance, and customer experience
Ability to multitask and manage repetitive tasks efficiently
Strong decision-making and judgment skills
Eligibility
5+ years in QA / call center / sales environment
Sales and customer service experience preferred
Is this job a match or a miss?
Apply Now
4
BPO Trade Settlement Analyst
Posted 5 days ago
Job Viewed
Job Description
**The Opportunity**
Our client is a leading global provider of asset and wealth management solutions. They provide investment processing, investment management, and investment operations solutions that help corporations, financial institutions, financial advisors, and ultra-high-net-worth families create and manage wealth. Our primary goal is to provide exceptional accounting and administration servicing for our clients' assigned hedge and private equity funds. As a Fund Accountant, you will act as an intermediary between the funds and their investment managers and serve as the official record keeper for the funds.
This team is currently seeking "PE Sr. Analyst" to join our team in Gurgaon
The primary goal is to provide exceptional accounting and administration servicing for our clients.
**Roles and Responsibilities**
+ Your skills in accounting will be used by pricing and maintaining timely records for hedge and private equity holdings using various external pricing resources. You will perform timely reconciliations regarding Net Asset Values and provide accounting reports. You are responsible for communicating the transactions associated with the fund(s) and work closely with internal and external clients to provide accurate and thorough accounting packages
+ As the record keeper for the fund, you will be involved in the coordination and support of various year-end audit engagements in accordance with GAAP accounting standards. We will need you to perform due diligence to ensure clients are in compliance with government laws and regulations
+ You will correspond with external investment managers regarding day-to-day fund inquiries including fee payments, cash position breaks, and reconciliations. Client engagement and dedication to quality service is a must for success
**Requirements for this role include:**
+ 2+ year(s) of accounting experience for financial instruments (equities, fixed income, and derivatives), operation of capital markets, and life cycle of trades. Knowledge of Capital Market
+ 2+ years of Basic Accounting knowledge
+ Ability to work regularly scheduled shifts from Monday-Friday 17:30pm to 3:30am IST.
+ University degree or equivalent that required 3+ years of formal studies of Finance/Accounting principles
+ Intermediate skills in Microsoft Excel
+ The self-motivation and drive to monitor multiple client deliverables without sacrificing excellence or quality
+ Strong written and verbal communication skills as you will primarily support your clients through email and/or phone calls
+ Strong customer service skills as you will be communicating daily with internal clients and your clients
**Desired qualities:**
+ A drive to broaden one's knowledge of the financial services industry by learning new concepts and systems and taking the initiative to apply it to daily work assignments.
+ Attention-to-detail to ensure that all deliverables consistently meet the highest standard of quality and accuracy.
+ Positivity and collegial approach in assisting both colleagues and clients and the ability to work in team environment.
+ Curiosity, critical thinking and attention to detail: Whether it's to identify a solution to a problem or possibly help implement a more efficient process or procedure, your skills have a place in our business.
Special skills:
**Geneva**
+ **Portfolio Accounting** : Managing and reconciling portfolio transactions.
+ **Performance Measurement** : Analyzing and reporting on portfolio performance.
+ **Compliance** : Ensuring adherence to regulatory requirements.
+ **Data Management** : Handling accurate and timely data throughout the investment lifecycle
Our client is a leading global provider of asset and wealth management solutions. They provide investment processing, investment management, and investment operations solutions that help corporations, financial institutions, financial advisors, and ultra-high-net-worth families create and manage wealth. Our primary goal is to provide exceptional accounting and administration servicing for our clients' assigned hedge and private equity funds. As a Fund Accountant, you will act as an intermediary between the funds and their investment managers and serve as the official record keeper for the funds.
This team is currently seeking "PE Sr. Analyst" to join our team in Gurgaon
The primary goal is to provide exceptional accounting and administration servicing for our clients.
**Roles and Responsibilities**
+ Your skills in accounting will be used by pricing and maintaining timely records for hedge and private equity holdings using various external pricing resources. You will perform timely reconciliations regarding Net Asset Values and provide accounting reports. You are responsible for communicating the transactions associated with the fund(s) and work closely with internal and external clients to provide accurate and thorough accounting packages
+ As the record keeper for the fund, you will be involved in the coordination and support of various year-end audit engagements in accordance with GAAP accounting standards. We will need you to perform due diligence to ensure clients are in compliance with government laws and regulations
+ You will correspond with external investment managers regarding day-to-day fund inquiries including fee payments, cash position breaks, and reconciliations. Client engagement and dedication to quality service is a must for success
**Requirements for this role include:**
+ 2+ year(s) of accounting experience for financial instruments (equities, fixed income, and derivatives), operation of capital markets, and life cycle of trades. Knowledge of Capital Market
+ 2+ years of Basic Accounting knowledge
+ Ability to work regularly scheduled shifts from Monday-Friday 17:30pm to 3:30am IST.
+ University degree or equivalent that required 3+ years of formal studies of Finance/Accounting principles
+ Intermediate skills in Microsoft Excel
+ The self-motivation and drive to monitor multiple client deliverables without sacrificing excellence or quality
+ Strong written and verbal communication skills as you will primarily support your clients through email and/or phone calls
+ Strong customer service skills as you will be communicating daily with internal clients and your clients
**Desired qualities:**
+ A drive to broaden one's knowledge of the financial services industry by learning new concepts and systems and taking the initiative to apply it to daily work assignments.
+ Attention-to-detail to ensure that all deliverables consistently meet the highest standard of quality and accuracy.
+ Positivity and collegial approach in assisting both colleagues and clients and the ability to work in team environment.
+ Curiosity, critical thinking and attention to detail: Whether it's to identify a solution to a problem or possibly help implement a more efficient process or procedure, your skills have a place in our business.
Special skills:
**Geneva**
+ **Portfolio Accounting** : Managing and reconciling portfolio transactions.
+ **Performance Measurement** : Analyzing and reporting on portfolio performance.
+ **Compliance** : Ensuring adherence to regulatory requirements.
+ **Data Management** : Handling accurate and timely data throughout the investment lifecycle
Is this job a match or a miss?
Apply Now
5
BPO Configuration Analysis Advisor
Posted 5 days ago
Job Viewed
Job Description
NTT Data Services is Hiring!
Position's Overview
At NTT DATA, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees are key factors in our company's growth, market presence and our ability to help our clients stay a step ahead of the competition. By hiring, the best people and helping them grow both professionally and personally, we ensure a bright future for NTT DATA and for the people who work here.
NTT DATA, Inc. currently seeks a "Configuration Analysis Advisor" to join our team.
Client's business problem to solve?
Our client provides access to high-quality healthcare, innovative programs and a wide range of health solutions that help families and individuals get well, stay well. NTT is contracted to manage provider pricing configuration which involves Payor Platform configuration, perform UAT, Integration Testing and Audit. Our NTT Business Process Outsourcing (BPO) team has helped client to improve productivity, TAT and quality to strengthen the configuration area and help our customer relationship stay competitive and improve member and provider satisfaction.
Position's General Duties and Tasks
In these roles you will be responsible for:
- Configuring client System for Pricing (Provider Contract) as per the requirement and according to defined business rules of new claims processing platform.
- Evaluation of Configuration Requirement and Formulation of Configuration Approach and Effectively include advanced configuration and additional functionality based on best practices
- Based on the business requirements and business rules gathered, evaluate and create rules and complete the configuration activities
- Participate in problem solving of Health Plan benefit, provider, pricing, reporting, operational and system issues
- Perform a variety of tasks related to the resolution of production support issues based on client configurations with the core administrative system
- Support activities to update configuration within the core claims processing system, typically within the areas of Provider Pricing. Potential responsibilities include and may vary by system area of assignment
- Support fee schedule changes including terms, affiliations and contract maintenance
- Enable User Analysis Testing (UAT) and implement the modifications as suggested by the business owners and/or analyst
- Creating manual test cases from Use cases, Functional specs and other requirement documents.
- Resolve coding/QA issues by managing Master Issue Logs and Fixing the high priority change requests which require immediate attention
- Data Validation and Audit of existing plans and contracts in the client database(s)
- Database Management & Maintenance
Requirements for this role include:
- Candidates must have Over all 5+ years' experience in US healthcare Claims Payer.
- 8 + year(s) experience in Configuring client System for Pricing (Provider Contract) and UAT testing - 2+ Years.
- High school diploma or equivalent required, Technical/ Non-Technical
- Associates degree, technical college or some college course work preferred
- Ability to work within a project-oriented environment.
Preferences: -
- Experience in SQL 2+ Years (Queries Writing)
- Exposure on VB/Vb.net.
Required schedule availability for this position is Monday-Friday (5:00am to 3:00pm EST). The shift timings can be changed as per client requirements. Additionally, resources may have to do overtime and work on weekend's basis business requirement.
Position's Overview
At NTT DATA, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees are key factors in our company's growth, market presence and our ability to help our clients stay a step ahead of the competition. By hiring, the best people and helping them grow both professionally and personally, we ensure a bright future for NTT DATA and for the people who work here.
NTT DATA, Inc. currently seeks a "Configuration Analysis Advisor" to join our team.
Client's business problem to solve?
Our client provides access to high-quality healthcare, innovative programs and a wide range of health solutions that help families and individuals get well, stay well. NTT is contracted to manage provider pricing configuration which involves Payor Platform configuration, perform UAT, Integration Testing and Audit. Our NTT Business Process Outsourcing (BPO) team has helped client to improve productivity, TAT and quality to strengthen the configuration area and help our customer relationship stay competitive and improve member and provider satisfaction.
Position's General Duties and Tasks
In these roles you will be responsible for:
- Configuring client System for Pricing (Provider Contract) as per the requirement and according to defined business rules of new claims processing platform.
- Evaluation of Configuration Requirement and Formulation of Configuration Approach and Effectively include advanced configuration and additional functionality based on best practices
- Based on the business requirements and business rules gathered, evaluate and create rules and complete the configuration activities
- Participate in problem solving of Health Plan benefit, provider, pricing, reporting, operational and system issues
- Perform a variety of tasks related to the resolution of production support issues based on client configurations with the core administrative system
- Support activities to update configuration within the core claims processing system, typically within the areas of Provider Pricing. Potential responsibilities include and may vary by system area of assignment
- Support fee schedule changes including terms, affiliations and contract maintenance
- Enable User Analysis Testing (UAT) and implement the modifications as suggested by the business owners and/or analyst
- Creating manual test cases from Use cases, Functional specs and other requirement documents.
- Resolve coding/QA issues by managing Master Issue Logs and Fixing the high priority change requests which require immediate attention
- Data Validation and Audit of existing plans and contracts in the client database(s)
- Database Management & Maintenance
Requirements for this role include:
- Candidates must have Over all 5+ years' experience in US healthcare Claims Payer.
- 8 + year(s) experience in Configuring client System for Pricing (Provider Contract) and UAT testing - 2+ Years.
- High school diploma or equivalent required, Technical/ Non-Technical
- Associates degree, technical college or some college course work preferred
- Ability to work within a project-oriented environment.
Preferences: -
- Experience in SQL 2+ Years (Queries Writing)
- Exposure on VB/Vb.net.
Required schedule availability for this position is Monday-Friday (5:00am to 3:00pm EST). The shift timings can be changed as per client requirements. Additionally, resources may have to do overtime and work on weekend's basis business requirement.
Is this job a match or a miss?
Apply Now
6
BPO Trade Settlement Associate
Posted 5 days ago
Job Viewed
Job Description
**Roles and Responsibilities**
+ Booking Journal Entries basis bank statements and client
+ Preparation of Bank Reconciliation and maintaining the respective financial logs
+ Prepare monthly financial reporting package for the Hedge Funds, including the determination of "Net Asset Value" and prepare the Statement of Asset and Liabilities and Profit and Loss Statement
+ Ensuring fund income and expenses, including management and performance fees, are accrued for and are in accordance with relevant accounting standards.
+ Accurate and timely processing of all capital activities including calls and distributions , transfers, rollups, capital commitments and calls.
+ Derive pricing for portfolio investments. Updating status reports.
+ Cash Management-managing the daily cash flow of trades and monitoring fund cash-flows. Process incoming and outgoing cash movements related to capital activity
+ Reporting-preparing bespoke reports to address client requests.
+ Independently complete cash, portfolio and capital reconciliations and investigate and resolve any discrepancies
+ Creation and maintenance of investor information including payment models and contacts.
+ Booking Journal Entries basis bank statements and client
+ Preparation of Bank Reconciliation and maintaining the respective financial logs
+ Prepare monthly financial reporting package for the Hedge Funds, including the determination of "Net Asset Value" and prepare the Statement of Asset and Liabilities and Profit and Loss Statement
+ Ensuring fund income and expenses, including management and performance fees, are accrued for and are in accordance with relevant accounting standards.
+ Accurate and timely processing of all capital activities including calls and distributions , transfers, rollups, capital commitments and calls.
+ Derive pricing for portfolio investments. Updating status reports.
+ Cash Management-managing the daily cash flow of trades and monitoring fund cash-flows. Process incoming and outgoing cash movements related to capital activity
+ Reporting-preparing bespoke reports to address client requests.
+ Independently complete cash, portfolio and capital reconciliations and investigate and resolve any discrepancies
+ Creation and maintenance of investor information including payment models and contacts.
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7
BPO Configuration Analysis Analyst
Posted 5 days ago
Job Viewed
Job Description
**Position's General Duties and Tasks**
**In these roles you will** **be responsible for:**
+ Configuring client System for Pricing (Provider Contract) as per the requirement and according to defined business rules of new claims processing platform.
+ Evaluation of Configuration Requirement and Formulation of Configuration Approach and Effectively include advanced configuration and additional functionality based on best practices
+ Based on the business requirements and business rules gathered, evaluate and create rules and complete the configuration activities
+ Participate in problem solving of Health Plan benefit, provider, pricing, reporting, operational and system issues
+ Perform a variety of tasks related to the resolution of production support issues based on client configurations with the core administrative system
+ Support activities to update configuration within the core claims processing system, typically within the areas of Provider Pricing. Potential responsibilities include and may vary by system area of assignment
+ Support fee schedule changes including terms, affiliations and contract maintenance
+ Enable User Analysis Testing (UAT) and implement the modifications as suggested by the business owners and/or analyst
+ Creating manual test cases from Use cases, Functional specs and other requirement documents.
+ Resolve coding/QA issues by managing Master Issue Logs and Fixing the high priority change requests which require immediate attention
+ Data Validation and Audit of existing plans and contracts in the client database(s)
+ Database Management & Maintenance
**Requirements for this role include:**
+ Candidates must have Over all 5+ years' experience in US healthcare Claims Payer.
+ 3 + year(s) experience in Configuring client System for Pricing (Provider Contract) and UAT testing.
+ High school diploma or equivalent required, Technical/ Non-Technical
+ Associates degree, technical college or some college course work preferred
+ Ability to work within a project-oriented environment.
**Preferences:** -
+ Experience in SQL 2+ Years (Queries Writing)
+ Exposure on VB/Vb.net.
Required schedule availability for this position is Monday-Friday (5:00am to 3:00pm EST). The shift timings can be changed as per client requirements. Additionally, resources may have to do overtime and work on weekend's basis business requirement.
**In these roles you will** **be responsible for:**
+ Configuring client System for Pricing (Provider Contract) as per the requirement and according to defined business rules of new claims processing platform.
+ Evaluation of Configuration Requirement and Formulation of Configuration Approach and Effectively include advanced configuration and additional functionality based on best practices
+ Based on the business requirements and business rules gathered, evaluate and create rules and complete the configuration activities
+ Participate in problem solving of Health Plan benefit, provider, pricing, reporting, operational and system issues
+ Perform a variety of tasks related to the resolution of production support issues based on client configurations with the core administrative system
+ Support activities to update configuration within the core claims processing system, typically within the areas of Provider Pricing. Potential responsibilities include and may vary by system area of assignment
+ Support fee schedule changes including terms, affiliations and contract maintenance
+ Enable User Analysis Testing (UAT) and implement the modifications as suggested by the business owners and/or analyst
+ Creating manual test cases from Use cases, Functional specs and other requirement documents.
+ Resolve coding/QA issues by managing Master Issue Logs and Fixing the high priority change requests which require immediate attention
+ Data Validation and Audit of existing plans and contracts in the client database(s)
+ Database Management & Maintenance
**Requirements for this role include:**
+ Candidates must have Over all 5+ years' experience in US healthcare Claims Payer.
+ 3 + year(s) experience in Configuring client System for Pricing (Provider Contract) and UAT testing.
+ High school diploma or equivalent required, Technical/ Non-Technical
+ Associates degree, technical college or some college course work preferred
+ Ability to work within a project-oriented environment.
**Preferences:** -
+ Experience in SQL 2+ Years (Queries Writing)
+ Exposure on VB/Vb.net.
Required schedule availability for this position is Monday-Friday (5:00am to 3:00pm EST). The shift timings can be changed as per client requirements. Additionally, resources may have to do overtime and work on weekend's basis business requirement.
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8
BPO US Accounting Senior
Posted 5 days ago
Job Viewed
Job Description
Responsibilities
- Performing various accounting functions on US clients’ files including posting and reconciling Accounts Receivables, Accounts Payable, Bank and Credit Card transactions, Payroll, general Journal entries etc.
- Preparing workpapers, accounting schedules and extracting and preparation of various management reposts per clients’ needs.
- Taking a lead on projects like accounting clean-up, books rebuild, software migration, account adjustments as required, furnishing information to other departments as may be necessary.
- Reviewing work of Staff and providing constructive feedback.
- Learning new software and develop new technological skills required to perform accounting and financial reporting.
- Work allocation as per the staff availability & competency.
- Helping Staff to up-skill themselves through proper guidance.
- Adhering to deadlines of the tasks assigned and keeping the reviewer updated on the progress.
- Self-reviewing work for accuracy and completeness to ensure quality product before submitting to reviewer/manager.
- Preparing SOP for the task assigned and updating the same on regular intervals.
- Adhering to Internal policies, procedures, and controls.
- Work with both India-based and US-based staff on an ongoing basis to collaborate on performing transactional activities, technical accounting activities & reporting activities.
Qualifications:
Technical:
• CA Inter/CMA/MBA Fin/Chartered Accountant/CPA with 2+ years of experience OR Masters with 5+ years of experience in accounting, preferably US accounting.
• Experience in Accounting reviews
• Strong conceptual accounting knowledge with sound ability on application of US GAAP.
• Well acquainted with software/applications like Excel, Word, QBO, Xero, SAGE, NetSuite, Yardi, MS Teams, Zoom etc.
• Strong time management and organizational skills.
• Self-starter, highly collaborative, creative, outgoing, and possesses strong financial analysis, modeling, and valuation skills.
• Excellent verbal and written business communication skills
Administrative:
• Complies with Firm department policies.
• Uses down time effectively and complying with Firm’s CPE requirement.
• Well-organized with ability to prioritize.
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