Business Process Outsourcing (BPO) jobs are in demand, offering diverse opportunities across various sectors. These roles involve handling specific business tasks for other companies, often focusing on customer service, technical support, or data processing. Professionals in BPO contribute to operational efficiency and client satisfaction, making it a dynamic field for career growth.5,234 Bpo jobs in India
Business Process Outsourcing (BPO)
Mumbai, Maharashtra
Wings Global Services
Posted 18 days ago
Job Viewed
Job Description
Company Overview
Wings Global Services is at the forefront of engineering innovation, specializing in the integration of automation within various industries including oil & gas, manufacturing, IT, and modern infrastructure. Headquartered in Mumbai, our company emphasizes operational excellence and future-ready engineering intellect through experiential learning, tailored to sector-specific needs. We are devoted to fostering collaborative growth and systemic optimization, aligning our expertise with industry leaders to redefine possibilities in a dynamic global landscape.
Job Overview
We are seeking a fresher for a full-time internship position in Mumbai, focusing on Business Process Outsourcing. The ideal candidate will have 0 to 1 year of work experience and will support our team in managing and optimizing business processes. This role is designed for those eager to learn and develop in a dynamic engineering services environment.
Qualifications and Skills
- Customer Relationship Management (CRM) (Mandatory skill) is essential for maintaining relationships and ensuring client satisfaction within our engineering solutions.
- Proficiency in using Process Automation Tools (Mandatory skill) is crucial for streamlining operations and driving efficiency across various projects.
- Knowledge in Data Analytics is required for analyzing trends and supporting data-driven decision-making in different cross-sector projects.
- Understanding Cloud Computing is essential to manage and optimize cloud resources for enhanced operational efficiency and scalability.
- Capability in Multichannel Communication is necessary for effective information dissemination and ensuring consistent messaging across platforms.
- Foreign Language Proficiency will be advantageous for communication in international contexts and managing multilingual projects.
- Quality Assurance skills are needed to uphold the standards of our solutions, ensuring excellence and precision in implementations.
- Experience with Workforce Management Software is essential to manage tasks, resources, and workforce allocation efficiently across dynamic projects.
Roles and Responsibilities
- Assist in managing and optimizing business processes, ensuring alignment with client objectives and company standards.
- Support the integration of process automation tools to enhance operational workflows and reduce manual interventions.
- Collaborate with cross-functional teams to identify process improvement opportunities and implement innovative solutions.
- Maintain comprehensive documentation of process workflows and changes, ensuring transparency and traceability.
- Engage in customer relationship management initiatives, contributing to client satisfaction and retention efforts.
- Participate in quality assurance processes to ensure the delivery of superior engineering solutions across projects.
- Contribute to the development and execution of strategic communication plans to support process updates and changes.
- Assist in data analytics activities to derive actionable insights and support business decision-making processes.
This advertiser has chosen not to accept applicants from your region.
0
BPO Manager
Chennai, Tamil Nadu
NTT America, Inc.
Posted 4 days ago
Job Viewed
Job Description
**Position Overview** :
At NTT DATA, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees have been key factors in our company's growth and market presence. By hiring the best people and helping them grow both professionally and personally, we ensure a bright future for NTT DATA and for the people who work here.
NTT DATA Services currently seeks a " **BPO MANAGER** " to join our team in " **CHENNAI & COIMBATORE** ."
**Position General Duties:**
Manager to oversee, assist and drive Centene with Enrollment & Billing (EMB) Back Office activities for Medicaid LOB and drive the team from front.
**Role Responsibilities** :
+ In-depth knowledge and experience in the US healthcare (Non Voice) - Membership enrollment and billing.
+ Ability to be a people centric supervisor who could articulate the employees challenge to the management and well as motivate the team towards desired project goals.
+ Coordinate with HR on staffing needs, oversee onboarding for new hires, and contribute to staff development to enhance team skills.
+ Monitor month performance of each associate and report the same with team members and providing a career path to each of the team members.
+ Monitor team production, SLA and KPI and ensure client deliverables are met as per the contract.
+ Keep the Standard operating procedure updated and establish due control mechanism.
+ Work with quality and business transformation team to identify, recommend and implement process improvement projects.
+ Monitoring and reporting team performance as needed and define right goals for all the team members.
+ Provide mentorship, coaching and training to the team on all process related updated.
+ Circulate productivity and quality dashboards at agreed periodic intervals to all relevant stakeholders.
+ Proven track record in managing processes, streamlining workflows and excellent people management skills.
+ Presenting the data and provide deep insights about the process to the clients as well as internal management
+ Calibrate with QA's to ensure process knowledge and variance are managed and under control.
+ Identify and implement cost optimization measures to ensure operational efficiency and robustness.
+ Build and maintain strong relationships with clients, acting as a key point of contact to understand their needs, address concerns, and report on performance.
+ Proactively research on possible business expansion opportunities and identify revenue upscaling methodologies.
+ Oversee data integrity of member enrollment records and remittance files transmitted from the state.
+ Provide timely, efficient support for the eligibility load process while coordinating with corporate IS department to resolve issues that arise during the process.
+ Provide research to correct errors in membership and Primary Care Physician data output within the provider information system.
**Required Skills** :
+ 8+ years of experience in US healthcare working with Enrollment and Billing process.
+ Ability to work regularly scheduled shifts from Monday-Friday 17:30pm to 3:30am IST.
+ University degree or equivalent that required 3+ years of formal studies.
+ Ability to work in a team environment.
+ Good logical thinking ability.
+ Good English Comprehension/written skills should have exposure to MS Office.
+ Good Communication Skills - Both Verbal and Written
+ Ability to interact with clients preferred.
**Required schedule availability for this position is Monday-Friday 6PM/4AM IST The shift timings can be changed as per client requirements. Additionally, resources may have to do overtime and work on wend's basis business requirement.
At NTT DATA, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees have been key factors in our company's growth and market presence. By hiring the best people and helping them grow both professionally and personally, we ensure a bright future for NTT DATA and for the people who work here.
NTT DATA Services currently seeks a " **BPO MANAGER** " to join our team in " **CHENNAI & COIMBATORE** ."
**Position General Duties:**
Manager to oversee, assist and drive Centene with Enrollment & Billing (EMB) Back Office activities for Medicaid LOB and drive the team from front.
**Role Responsibilities** :
+ In-depth knowledge and experience in the US healthcare (Non Voice) - Membership enrollment and billing.
+ Ability to be a people centric supervisor who could articulate the employees challenge to the management and well as motivate the team towards desired project goals.
+ Coordinate with HR on staffing needs, oversee onboarding for new hires, and contribute to staff development to enhance team skills.
+ Monitor month performance of each associate and report the same with team members and providing a career path to each of the team members.
+ Monitor team production, SLA and KPI and ensure client deliverables are met as per the contract.
+ Keep the Standard operating procedure updated and establish due control mechanism.
+ Work with quality and business transformation team to identify, recommend and implement process improvement projects.
+ Monitoring and reporting team performance as needed and define right goals for all the team members.
+ Provide mentorship, coaching and training to the team on all process related updated.
+ Circulate productivity and quality dashboards at agreed periodic intervals to all relevant stakeholders.
+ Proven track record in managing processes, streamlining workflows and excellent people management skills.
+ Presenting the data and provide deep insights about the process to the clients as well as internal management
+ Calibrate with QA's to ensure process knowledge and variance are managed and under control.
+ Identify and implement cost optimization measures to ensure operational efficiency and robustness.
+ Build and maintain strong relationships with clients, acting as a key point of contact to understand their needs, address concerns, and report on performance.
+ Proactively research on possible business expansion opportunities and identify revenue upscaling methodologies.
+ Oversee data integrity of member enrollment records and remittance files transmitted from the state.
+ Provide timely, efficient support for the eligibility load process while coordinating with corporate IS department to resolve issues that arise during the process.
+ Provide research to correct errors in membership and Primary Care Physician data output within the provider information system.
**Required Skills** :
+ 8+ years of experience in US healthcare working with Enrollment and Billing process.
+ Ability to work regularly scheduled shifts from Monday-Friday 17:30pm to 3:30am IST.
+ University degree or equivalent that required 3+ years of formal studies.
+ Ability to work in a team environment.
+ Good logical thinking ability.
+ Good English Comprehension/written skills should have exposure to MS Office.
+ Good Communication Skills - Both Verbal and Written
+ Ability to interact with clients preferred.
**Required schedule availability for this position is Monday-Friday 6PM/4AM IST The shift timings can be changed as per client requirements. Additionally, resources may have to do overtime and work on wend's basis business requirement.
This advertiser has chosen not to accept applicants from your region.
1
BPO Supervisor
Gurgaon, Haryana
NTT America, Inc.
Posted 4 days ago
Job Viewed
Job Description
**Job Title - Asst. Manager (** **_BPO Supervisor_** **)** (45 Hours Per week)
**Job Type -** Full-time
**Domain** - Healthcare & Insurance
**Location** - NTT Data, Gurgaon
**Reporting to** - Director / Manager
**Role:**
Asst. Manager will be responsible for all business delivery & performance as per set SLA parameters of Disability claim process in healthcare & insurance domain. And must understand the business delivery, maintain & publish metrics with multiple stakeholders; brief and deliver all in-house process delivery & requirements, apart from coordinating with onshore partners as and when required.
As a Asst. Manager, you will be the contact point for all team members, and will be responsible for supervising, managing and motivating team members daily basis. You should also be able to act proactively to ensure smooth team operations and effective collaboration.
**Purpose of the Post:**
The Asst. Manager role is to collaborate with the Director Operation / Manager to lead a core team of staff to process Disability management claims to achieve the defined productivity and quality as per the Service level Agreement by facilitating training, coaching and access to the process.
The post holder will report to and work closely with the Director operation / Manager for the development and delivery of the service. He need to work with the staff team taking lead responsibility for the preparation, implementation and monitoring of all day-to-day activities and communicate to update all the stakeholders of status for the account.
**Key Responsibilities**
+ Ensure that the highest standard of service delivery in terms of productivity and quality as per the defined Service Level Agreement with Client.
+ To provide leadership and support to the staff assigned in line with Policies.
+ Contribute to the development of strategies for the implementation and improvement of the process.
+ Coordinate with staff and ensure that duties, activities, and tasks allocated to staff are carried out efficiently.
+ Verify and review all forms and documents of a case for errors, missing information, legibility; and request follow up information as required.
+ Performs quality checks on all work to assure the accuracy.
+ Will be responsible for maintaining up to date information on relevant databases and the monitoring and auditing of same for the account.
+ Display effective and professional communication with internal and external customers.
+ Always adhere to all HIPAA and confidentiality policies.
+ Delegate tasks and set deadlines.
+ Create an inspiring team environment with an open communication culture.
+ Oversee day-to-day operation.
+ Monitor team performance and report on metrics
+ Motivate team members.
+ Discover training needs and provide coaching.
+ Listen to team members' feedback and resolve any issues or conflicts.
+ Recognize high performance and reward accomplishments.
+ Suggest and organize team building activities.
**Note:** This description is not restrictive, and the post holder may be required to carry out other duties as requested by the Account Director / Manager.
**Candidate Profile:**
+ 3 - 5 years of experience of team handling which includes 20+ members preferably in healthcare processes Indexing and Claims Processing
+ Excellent communication, team management, and customer management skills to maintain positive customer relations.
+ Excellent analytical skills
+ Good knowledge of client-specific process rules and regulatory requirements
**Work Timings:** Scheduled shifts: Monday - Friday, 9:00 p.m. - 7:00 a.m. IST
**Job Type -** Full-time
**Domain** - Healthcare & Insurance
**Location** - NTT Data, Gurgaon
**Reporting to** - Director / Manager
**Role:**
Asst. Manager will be responsible for all business delivery & performance as per set SLA parameters of Disability claim process in healthcare & insurance domain. And must understand the business delivery, maintain & publish metrics with multiple stakeholders; brief and deliver all in-house process delivery & requirements, apart from coordinating with onshore partners as and when required.
As a Asst. Manager, you will be the contact point for all team members, and will be responsible for supervising, managing and motivating team members daily basis. You should also be able to act proactively to ensure smooth team operations and effective collaboration.
**Purpose of the Post:**
The Asst. Manager role is to collaborate with the Director Operation / Manager to lead a core team of staff to process Disability management claims to achieve the defined productivity and quality as per the Service level Agreement by facilitating training, coaching and access to the process.
The post holder will report to and work closely with the Director operation / Manager for the development and delivery of the service. He need to work with the staff team taking lead responsibility for the preparation, implementation and monitoring of all day-to-day activities and communicate to update all the stakeholders of status for the account.
**Key Responsibilities**
+ Ensure that the highest standard of service delivery in terms of productivity and quality as per the defined Service Level Agreement with Client.
+ To provide leadership and support to the staff assigned in line with Policies.
+ Contribute to the development of strategies for the implementation and improvement of the process.
+ Coordinate with staff and ensure that duties, activities, and tasks allocated to staff are carried out efficiently.
+ Verify and review all forms and documents of a case for errors, missing information, legibility; and request follow up information as required.
+ Performs quality checks on all work to assure the accuracy.
+ Will be responsible for maintaining up to date information on relevant databases and the monitoring and auditing of same for the account.
+ Display effective and professional communication with internal and external customers.
+ Always adhere to all HIPAA and confidentiality policies.
+ Delegate tasks and set deadlines.
+ Create an inspiring team environment with an open communication culture.
+ Oversee day-to-day operation.
+ Monitor team performance and report on metrics
+ Motivate team members.
+ Discover training needs and provide coaching.
+ Listen to team members' feedback and resolve any issues or conflicts.
+ Recognize high performance and reward accomplishments.
+ Suggest and organize team building activities.
**Note:** This description is not restrictive, and the post holder may be required to carry out other duties as requested by the Account Director / Manager.
**Candidate Profile:**
+ 3 - 5 years of experience of team handling which includes 20+ members preferably in healthcare processes Indexing and Claims Processing
+ Excellent communication, team management, and customer management skills to maintain positive customer relations.
+ Excellent analytical skills
+ Good knowledge of client-specific process rules and regulatory requirements
**Work Timings:** Scheduled shifts: Monday - Friday, 9:00 p.m. - 7:00 a.m. IST
This advertiser has chosen not to accept applicants from your region.
2
BPO Supervisor
Gurgaon, Haryana
NTT America, Inc.
Posted 4 days ago
Job Viewed
Job Description
**Job Title - Asst. Manager (** **_BPO Supervisor_** **)** (45 Hours Per week)
**Job Type -** Full-time
**Domain** - Healthcare & Insurance
**Location** - NTT Data, Gurgaon
**Reporting to** - Director / Manager
**Role:**
Asst. Manager will be responsible for all business delivery & performance as per set SLA parameters of Disability claim process in healthcare & insurance domain. And must understand the business delivery, maintain & publish metrics with multiple stakeholders; brief and deliver all in-house process delivery & requirements, apart from coordinating with onshore partners as and when required.
As a Asst. Manager, you will be the contact point for all team members, and will be responsible for supervising, managing and motivating team members daily basis. You should also be able to act proactively to ensure smooth team operations and effective collaboration.
**Purpose of the Post:**
The Asst. Manager role is to collaborate with the Director Operation / Manager to lead a core team of staff to process Disability management claims to achieve the defined productivity and quality as per the Service level Agreement by facilitating training, coaching and access to the process.
The post holder will report to and work closely with the Director operation / Manager for the development and delivery of the service. He need to work with the staff team taking lead responsibility for the preparation, implementation and monitoring of all day-to-day activities and communicate to update all the stakeholders of status for the account.
**Key Responsibilities**
+ Ensure that the highest standard of service delivery in terms of productivity and quality as per the defined Service Level Agreement with Client.
+ To provide leadership and support to the staff assigned in line with Policies.
+ Contribute to the development of strategies for the implementation and improvement of the process.
+ Coordinate with staff and ensure that duties, activities, and tasks allocated to staff are carried out efficiently.
+ Verify and review all forms and documents of a case for errors, missing information, legibility; and request follow up information as required.
+ Performs quality checks on all work to assure the accuracy.
+ Will be responsible for maintaining up to date information on relevant databases and the monitoring and auditing of same for the account.
+ Display effective and professional communication with internal and external customers.
+ Always adhere to all HIPAA and confidentiality policies.
+ Delegate tasks and set deadlines.
+ Create an inspiring team environment with an open communication culture.
+ Oversee day-to-day operation.
+ Monitor team performance and report on metrics
+ Motivate team members.
+ Discover training needs and provide coaching.
+ Listen to team members' feedback and resolve any issues or conflicts.
+ Recognize high performance and reward accomplishments.
+ Suggest and organize team building activities.
**Note:** This description is not restrictive, and the post holder may be required to carry out other duties as requested by the Account Director / Manager.
**Candidate Profile:**
+ 3 - 5 years of experience of team handling which includes 20+ members preferably in healthcare processes Indexing and Claims Processing.
+ Excellent communication, team management, and customer management skills to maintain positive customer relations.
+ Excellent analytical skills
+ Good knowledge of client-specific process rules and regulatory requirements
**Work Timings:** Scheduled shifts: Monday - Friday, 9:00 p.m. - 7:00 a.m. IST
**Job Type -** Full-time
**Domain** - Healthcare & Insurance
**Location** - NTT Data, Gurgaon
**Reporting to** - Director / Manager
**Role:**
Asst. Manager will be responsible for all business delivery & performance as per set SLA parameters of Disability claim process in healthcare & insurance domain. And must understand the business delivery, maintain & publish metrics with multiple stakeholders; brief and deliver all in-house process delivery & requirements, apart from coordinating with onshore partners as and when required.
As a Asst. Manager, you will be the contact point for all team members, and will be responsible for supervising, managing and motivating team members daily basis. You should also be able to act proactively to ensure smooth team operations and effective collaboration.
**Purpose of the Post:**
The Asst. Manager role is to collaborate with the Director Operation / Manager to lead a core team of staff to process Disability management claims to achieve the defined productivity and quality as per the Service level Agreement by facilitating training, coaching and access to the process.
The post holder will report to and work closely with the Director operation / Manager for the development and delivery of the service. He need to work with the staff team taking lead responsibility for the preparation, implementation and monitoring of all day-to-day activities and communicate to update all the stakeholders of status for the account.
**Key Responsibilities**
+ Ensure that the highest standard of service delivery in terms of productivity and quality as per the defined Service Level Agreement with Client.
+ To provide leadership and support to the staff assigned in line with Policies.
+ Contribute to the development of strategies for the implementation and improvement of the process.
+ Coordinate with staff and ensure that duties, activities, and tasks allocated to staff are carried out efficiently.
+ Verify and review all forms and documents of a case for errors, missing information, legibility; and request follow up information as required.
+ Performs quality checks on all work to assure the accuracy.
+ Will be responsible for maintaining up to date information on relevant databases and the monitoring and auditing of same for the account.
+ Display effective and professional communication with internal and external customers.
+ Always adhere to all HIPAA and confidentiality policies.
+ Delegate tasks and set deadlines.
+ Create an inspiring team environment with an open communication culture.
+ Oversee day-to-day operation.
+ Monitor team performance and report on metrics
+ Motivate team members.
+ Discover training needs and provide coaching.
+ Listen to team members' feedback and resolve any issues or conflicts.
+ Recognize high performance and reward accomplishments.
+ Suggest and organize team building activities.
**Note:** This description is not restrictive, and the post holder may be required to carry out other duties as requested by the Account Director / Manager.
**Candidate Profile:**
+ 3 - 5 years of experience of team handling which includes 20+ members preferably in healthcare processes Indexing and Claims Processing.
+ Excellent communication, team management, and customer management skills to maintain positive customer relations.
+ Excellent analytical skills
+ Good knowledge of client-specific process rules and regulatory requirements
**Work Timings:** Scheduled shifts: Monday - Friday, 9:00 p.m. - 7:00 a.m. IST
This advertiser has chosen not to accept applicants from your region.
3
BPO Supervisor
Chennai, Tamil Nadu
NTT America, Inc.
Posted 4 days ago
Job Viewed
Job Description
Medical Coding Team Lead:
In these roles, you will be responsible for:
-Expertise in specialties of ED Professional & Facility.
-Monitoring unbilled accounts report for outstanding and/or un-coded encounters to reduce accounts receivable days.
-Ensure adherence of coding guidelines within established productivity standards.
-Addressing coding related inquires for providers as needed, U.S. only.
-Attending meetings and in-service training to enhance coding knowledge, compliance skills, and maintenance of credentials.
-Provide supervision and direction to team and manage their day to day activities.
-Provide trend analysis of issues and solutions to customer.
-Respond to customer requests by phone and/or in writing to ensure timely resolution of unpaid and denied claims.
-Maintain and ensure adherence to SOP guidelines by team members.
-Provide monthly feedback to team members on their performance.
-Provider guidance to the team members to effectively complete the assigned task.
-Attending meetings and in-service training to enhance Accounts Receivable knowledge, compliance skills, and maintenance of credentials.
-Ensure complete adherence to TAT and SLA's as defined by the customer
-Maintain patient confidentiality and strict adherence to HIPAA
Required Skills for this role include:
-5+ years of experience working on Revenue Cycle Management regarding medical billing.
-Good understanding and working experience of End to End Claim Resolution model
-1 or more years of supervisory experience in Coding (medical billing).
-Excellent interpersonal, verbal and written communication skills
-Demonstrate ability to work in challenging and changing work environment and apply methodologies to best fit solutions.
-Should have coding certificate (CPC, COC, CCS)
-Expertise with Windows PC applications that required you to use a keyboard, MS office, navigate screens, and learn new software tools.
**Required schedule availability for this position is Monday-Friday 7:30AM/5:30PM IST. The shift timings can be changed as per client requirements. Additionally, resources may have to do overtime and work on weekend's basis business requirement.
In these roles, you will be responsible for:
-Expertise in specialties of ED Professional & Facility.
-Monitoring unbilled accounts report for outstanding and/or un-coded encounters to reduce accounts receivable days.
-Ensure adherence of coding guidelines within established productivity standards.
-Addressing coding related inquires for providers as needed, U.S. only.
-Attending meetings and in-service training to enhance coding knowledge, compliance skills, and maintenance of credentials.
-Provide supervision and direction to team and manage their day to day activities.
-Provide trend analysis of issues and solutions to customer.
-Respond to customer requests by phone and/or in writing to ensure timely resolution of unpaid and denied claims.
-Maintain and ensure adherence to SOP guidelines by team members.
-Provide monthly feedback to team members on their performance.
-Provider guidance to the team members to effectively complete the assigned task.
-Attending meetings and in-service training to enhance Accounts Receivable knowledge, compliance skills, and maintenance of credentials.
-Ensure complete adherence to TAT and SLA's as defined by the customer
-Maintain patient confidentiality and strict adherence to HIPAA
Required Skills for this role include:
-5+ years of experience working on Revenue Cycle Management regarding medical billing.
-Good understanding and working experience of End to End Claim Resolution model
-1 or more years of supervisory experience in Coding (medical billing).
-Excellent interpersonal, verbal and written communication skills
-Demonstrate ability to work in challenging and changing work environment and apply methodologies to best fit solutions.
-Should have coding certificate (CPC, COC, CCS)
-Expertise with Windows PC applications that required you to use a keyboard, MS office, navigate screens, and learn new software tools.
**Required schedule availability for this position is Monday-Friday 7:30AM/5:30PM IST. The shift timings can be changed as per client requirements. Additionally, resources may have to do overtime and work on weekend's basis business requirement.
This advertiser has chosen not to accept applicants from your region.
4
BPO Supervisor
Gurgaon, Haryana
NTT America, Inc.
Posted 4 days ago
Job Viewed
Job Description
Position Overview:
The Supervisor will be assisting in the day-to-day operations of the department contributing to the successful achievement of the team's goals and objectives. Responsibilities include handling complex chargeback cases, acting as a first level contact for escalations, and the monitoring of call & case workflows to meet service level/performance targets. The candidate will assist management in various sundry activities which include but are not limited to reporting, quality assurance, procedural development, and continuous learning and improvement activities.
Position: Supervisor - Joint Recovery Processing (JRP)
Position Status: Full Time - Work from Office
Hours of Work: Business hours
Department: PCB Back Office Risk Operations
Salary:
Responsibilities:
- Support the accomplishment of all contracted service level targets/agreements.
- Manage monthly and ad-hoc agent coaching and feedback.
- Assist in daily, weekly, and monthly quality assurance activities.
- Provides day to day support to the team and handle first level escalations as they arise or are assigned.
- Maintain a strong understanding of all tasks within the department including expert knowledge of the Chargeback lifecycle and the various reason codes.
- Identify opportunities to improve the efficiency and effectiveness of business processes and recommend to management.
- Identify areas of opportunity for staff to develop knowledge/skills/competencies necessary to complete their roles.
- Oversee and aid in new hire training and onboarding.
- Contribute to continuous learning activities promoting knowledge and skill development within the team.
- Assist in keeping all team members informed and up to date about all relevant and useful information.
- Act as a subject matter expert on projects/initiatives
- Act as a champion to the staff by raising ideas/concerns that contribute to the overall betterment of the team.
- Maintain relationships with internal and external clients.
- Frequent review of the MasterCard Worldwide Chargeback Guide to update and maintain knowledge of conditions and requirements for recovery purposes.
Requirements:
- People Management required.
- 4-7 years' experience in the financial industry
- 4-7 years' experience in Dispute/Chargebacks Handling preferred.
- Strong Customer Focus/Orientation
- Professional written and verbal communication skills
- Strong Active listening and negotiation skills
- Detail-oriented and ability to multi-task
- Strong organizational and time management skills
- Strong Decision-making skills and able to exercise sound judgment.
- Highly motivated with ability to work independently in a fast-paced environment.
- Flexible, reliable, conscientious, and able to follow directions.
- Proficiency in MS Word, Excel, Outlook, PowerPoint, and Teams.
- Previous experience with TS2 and TCS applications is an asset.
The Supervisor will be assisting in the day-to-day operations of the department contributing to the successful achievement of the team's goals and objectives. Responsibilities include handling complex chargeback cases, acting as a first level contact for escalations, and the monitoring of call & case workflows to meet service level/performance targets. The candidate will assist management in various sundry activities which include but are not limited to reporting, quality assurance, procedural development, and continuous learning and improvement activities.
Position: Supervisor - Joint Recovery Processing (JRP)
Position Status: Full Time - Work from Office
Hours of Work: Business hours
Department: PCB Back Office Risk Operations
Salary:
Responsibilities:
- Support the accomplishment of all contracted service level targets/agreements.
- Manage monthly and ad-hoc agent coaching and feedback.
- Assist in daily, weekly, and monthly quality assurance activities.
- Provides day to day support to the team and handle first level escalations as they arise or are assigned.
- Maintain a strong understanding of all tasks within the department including expert knowledge of the Chargeback lifecycle and the various reason codes.
- Identify opportunities to improve the efficiency and effectiveness of business processes and recommend to management.
- Identify areas of opportunity for staff to develop knowledge/skills/competencies necessary to complete their roles.
- Oversee and aid in new hire training and onboarding.
- Contribute to continuous learning activities promoting knowledge and skill development within the team.
- Assist in keeping all team members informed and up to date about all relevant and useful information.
- Act as a subject matter expert on projects/initiatives
- Act as a champion to the staff by raising ideas/concerns that contribute to the overall betterment of the team.
- Maintain relationships with internal and external clients.
- Frequent review of the MasterCard Worldwide Chargeback Guide to update and maintain knowledge of conditions and requirements for recovery purposes.
Requirements:
- People Management required.
- 4-7 years' experience in the financial industry
- 4-7 years' experience in Dispute/Chargebacks Handling preferred.
- Strong Customer Focus/Orientation
- Professional written and verbal communication skills
- Strong Active listening and negotiation skills
- Detail-oriented and ability to multi-task
- Strong organizational and time management skills
- Strong Decision-making skills and able to exercise sound judgment.
- Highly motivated with ability to work independently in a fast-paced environment.
- Flexible, reliable, conscientious, and able to follow directions.
- Proficiency in MS Word, Excel, Outlook, PowerPoint, and Teams.
- Previous experience with TS2 and TCS applications is an asset.
This advertiser has chosen not to accept applicants from your region.
5
BPO Supervisor
Gurgaon, Haryana
NTT America, Inc.
Posted 4 days ago
Job Viewed
Job Description
Responsibilities:
- Support the accomplishment of all contracted service level targets/agreements.
- Manage monthly and ad-hoc agent coaching and feedback.
- Assist in daily, weekly, and monthly quality assurance activities.
- Provides day to day support to the team and handle first level escalations as they arise or are assigned.
- Maintain a strong understanding of all tasks within the department including expert knowledge of the Chargeback lifecycle and the various reason codes.
- Identify opportunities to improve the efficiency and effectiveness of business processes and recommend to management.
- Identify areas of opportunity for staff to develop knowledge/skills/competencies necessary to complete their roles.
- Oversee and aid in new hire training and onboarding.
- Contribute to continuous learning activities promoting knowledge and skill development within the team.
- Assist in keeping all team members informed and up to date about all relevant and useful information.
- Act as a subject matter expert on projects/initiatives
- Act as a champion to the staff by raising ideas/concerns that contribute to the overall betterment of the team.
- Maintain relationships with internal and external clients.
- Frequent review of the MasterCard Worldwide Chargeback Guide to update and maintain knowledge of conditions and requirements for recovery purposes.
Requirements:
- French language mandatory with People Management required
- 2-3 years' experience in the financial industry
- 3-4 years' experience in Dispute/Chargebacks/Customer service Operation Handling preferred.
- Strong Customer Focus/Orientation
- Professional written and verbal communication skills
- Strong Active listening and negotiation skills
- Detail-oriented and ability to multi-task
- Strong organizational and time management skills
- Strong Decision-making skills and able to exercise sound judgment.
- Highly motivated with ability to work independently in a fast-paced environment.
- Flexible, reliable, conscientious, and able to follow directions.
- Proficiency in MS Word, Excel, Outlook, PowerPoint, and Teams.
- Previous experience with TS2 and TCS applications is an asset.
- Support the accomplishment of all contracted service level targets/agreements.
- Manage monthly and ad-hoc agent coaching and feedback.
- Assist in daily, weekly, and monthly quality assurance activities.
- Provides day to day support to the team and handle first level escalations as they arise or are assigned.
- Maintain a strong understanding of all tasks within the department including expert knowledge of the Chargeback lifecycle and the various reason codes.
- Identify opportunities to improve the efficiency and effectiveness of business processes and recommend to management.
- Identify areas of opportunity for staff to develop knowledge/skills/competencies necessary to complete their roles.
- Oversee and aid in new hire training and onboarding.
- Contribute to continuous learning activities promoting knowledge and skill development within the team.
- Assist in keeping all team members informed and up to date about all relevant and useful information.
- Act as a subject matter expert on projects/initiatives
- Act as a champion to the staff by raising ideas/concerns that contribute to the overall betterment of the team.
- Maintain relationships with internal and external clients.
- Frequent review of the MasterCard Worldwide Chargeback Guide to update and maintain knowledge of conditions and requirements for recovery purposes.
Requirements:
- French language mandatory with People Management required
- 2-3 years' experience in the financial industry
- 3-4 years' experience in Dispute/Chargebacks/Customer service Operation Handling preferred.
- Strong Customer Focus/Orientation
- Professional written and verbal communication skills
- Strong Active listening and negotiation skills
- Detail-oriented and ability to multi-task
- Strong organizational and time management skills
- Strong Decision-making skills and able to exercise sound judgment.
- Highly motivated with ability to work independently in a fast-paced environment.
- Flexible, reliable, conscientious, and able to follow directions.
- Proficiency in MS Word, Excel, Outlook, PowerPoint, and Teams.
- Previous experience with TS2 and TCS applications is an asset.
This advertiser has chosen not to accept applicants from your region.
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6
BPO Supervisor
Gurgaon, Haryana
NTT America, Inc.
Posted 4 days ago
Job Viewed
Job Description
Position Overview:
The Supervisor will be assisting in the day-to-day operations of the department contributing to the successful achievement of the team's goals and objectives. Responsibilities include handling complex chargeback cases, acting as a first level contact for escalations, and the monitoring of call & case workflows to meet service level/performance targets. The candidate will assist management in various sundry activities which include but are not limited to reporting, quality assurance, procedural development, and continuous learning and improvement activities.
Position: Supervisor - Joint Recovery Processing (JRP)
Position Status: Full Time - Work from Office
Hours of Work: Business hours
Department: PCB Back Office Risk Operations
Salary:
Responsibilities:
- Support the accomplishment of all contracted service level targets/agreements.
- Manage monthly and ad-hoc agent coaching and feedback.
- Assist in daily, weekly, and monthly quality assurance activities.
- Provides day to day support to the team and handle first level escalations as they arise or are assigned.
- Maintain a strong understanding of all tasks within the department including expert knowledge of the Chargeback lifecycle and the various reason codes.
- Identify opportunities to improve the efficiency and effectiveness of business processes and recommend to management.
- Identify areas of opportunity for staff to develop knowledge/skills/competencies necessary to complete their roles.
- Oversee and aid in new hire training and onboarding.
- Contribute to continuous learning activities promoting knowledge and skill development within the team.
- Assist in keeping all team members informed and up to date about all relevant and useful information.
- Act as a subject matter expert on projects/initiatives
- Act as a champion to the staff by raising ideas/concerns that contribute to the overall betterment of the team.
- Maintain relationships with internal and external clients.
- Frequent review of the MasterCard Worldwide Chargeback Guide to update and maintain knowledge of conditions and requirements for recovery purposes.
Requirements:
- People Management required.
- 4-7 years' experience in the financial industry
- 4-7 years' experience in Dispute/Chargebacks Handling preferred.
- Strong Customer Focus/Orientation
- Professional written and verbal communication skills
- Strong Active listening and negotiation skills
- Detail-oriented and ability to multi-task
- Strong organizational and time management skills
- Strong Decision-making skills and able to exercise sound judgment.
- Highly motivated with ability to work independently in a fast-paced environment.
- Flexible, reliable, conscientious, and able to follow directions.
- Proficiency in MS Word, Excel, Outlook, PowerPoint, and Teams.
- Previous experience with TS2 and TCS applications is an asset.
The Supervisor will be assisting in the day-to-day operations of the department contributing to the successful achievement of the team's goals and objectives. Responsibilities include handling complex chargeback cases, acting as a first level contact for escalations, and the monitoring of call & case workflows to meet service level/performance targets. The candidate will assist management in various sundry activities which include but are not limited to reporting, quality assurance, procedural development, and continuous learning and improvement activities.
Position: Supervisor - Joint Recovery Processing (JRP)
Position Status: Full Time - Work from Office
Hours of Work: Business hours
Department: PCB Back Office Risk Operations
Salary:
Responsibilities:
- Support the accomplishment of all contracted service level targets/agreements.
- Manage monthly and ad-hoc agent coaching and feedback.
- Assist in daily, weekly, and monthly quality assurance activities.
- Provides day to day support to the team and handle first level escalations as they arise or are assigned.
- Maintain a strong understanding of all tasks within the department including expert knowledge of the Chargeback lifecycle and the various reason codes.
- Identify opportunities to improve the efficiency and effectiveness of business processes and recommend to management.
- Identify areas of opportunity for staff to develop knowledge/skills/competencies necessary to complete their roles.
- Oversee and aid in new hire training and onboarding.
- Contribute to continuous learning activities promoting knowledge and skill development within the team.
- Assist in keeping all team members informed and up to date about all relevant and useful information.
- Act as a subject matter expert on projects/initiatives
- Act as a champion to the staff by raising ideas/concerns that contribute to the overall betterment of the team.
- Maintain relationships with internal and external clients.
- Frequent review of the MasterCard Worldwide Chargeback Guide to update and maintain knowledge of conditions and requirements for recovery purposes.
Requirements:
- People Management required.
- 4-7 years' experience in the financial industry
- 4-7 years' experience in Dispute/Chargebacks Handling preferred.
- Strong Customer Focus/Orientation
- Professional written and verbal communication skills
- Strong Active listening and negotiation skills
- Detail-oriented and ability to multi-task
- Strong organizational and time management skills
- Strong Decision-making skills and able to exercise sound judgment.
- Highly motivated with ability to work independently in a fast-paced environment.
- Flexible, reliable, conscientious, and able to follow directions.
- Proficiency in MS Word, Excel, Outlook, PowerPoint, and Teams.
- Previous experience with TS2 and TCS applications is an asset.
This advertiser has chosen not to accept applicants from your region.
7
BPO Manager
Chennai, Tamil Nadu
NTT DATA North America
Posted 4 days ago
Job Viewed
Job Description
**Position Overview** :
At NTT DATA, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees have been key factors in our company's growth and market presence. By hiring the best people and helping them grow both professionally and personally, we ensure a bright future for NTT DATA and for the people who work here.
NTT DATA Services currently seeks a " **BPO MANAGER** " to join our team in " **CHENNAI & COIMBATORE** ."
**Position General Duties:**
Manager to oversee, assist and drive Centene with Enrollment & Billing (EMB) Back Office activities for Medicaid LOB and drive the team from front.
**Role Responsibilities** :
+ In-depth knowledge and experience in the US healthcare (Non Voice) - Membership enrollment and billing.
+ Ability to be a people centric supervisor who could articulate the employees challenge to the management and well as motivate the team towards desired project goals.
+ Coordinate with HR on staffing needs, oversee onboarding for new hires, and contribute to staff development to enhance team skills.
+ Monitor month performance of each associate and report the same with team members and providing a career path to each of the team members.
+ Monitor team production, SLA and KPI and ensure client deliverables are met as per the contract.
+ Keep the Standard operating procedure updated and establish due control mechanism.
+ Work with quality and business transformation team to identify, recommend and implement process improvement projects.
+ Monitoring and reporting team performance as needed and define right goals for all the team members.
+ Provide mentorship, coaching and training to the team on all process related updated.
+ Circulate productivity and quality dashboards at agreed periodic intervals to all relevant stakeholders.
+ Proven track record in managing processes, streamlining workflows and excellent people management skills.
+ Presenting the data and provide deep insights about the process to the clients as well as internal management
+ Calibrate with QA's to ensure process knowledge and variance are managed and under control.
+ Identify and implement cost optimization measures to ensure operational efficiency and robustness.
+ Build and maintain strong relationships with clients, acting as a key point of contact to understand their needs, address concerns, and report on performance.
+ Proactively research on possible business expansion opportunities and identify revenue upscaling methodologies.
+ Oversee data integrity of member enrollment records and remittance files transmitted from the state.
+ Provide timely, efficient support for the eligibility load process while coordinating with corporate IS department to resolve issues that arise during the process.
+ Provide research to correct errors in membership and Primary Care Physician data output within the provider information system.
**Required Skills** :
+ 8+ years of experience in US healthcare working with Enrollment and Billing process.
+ Ability to work regularly scheduled shifts from Monday-Friday 17:30pm to 3:30am IST.
+ University degree or equivalent that required 3+ years of formal studies.
+ Ability to work in a team environment.
+ Good logical thinking ability.
+ Good English Comprehension/written skills should have exposure to MS Office.
+ Good Communication Skills - Both Verbal and Written
+ Ability to interact with clients preferred.
**Required schedule availability for this position is Monday-Friday 6PM/4AM IST The shift timings can be changed as per client requirements. Additionally, resources may have to do overtime and work on wend's basis business requirement.
At NTT DATA, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees have been key factors in our company's growth and market presence. By hiring the best people and helping them grow both professionally and personally, we ensure a bright future for NTT DATA and for the people who work here.
NTT DATA Services currently seeks a " **BPO MANAGER** " to join our team in " **CHENNAI & COIMBATORE** ."
**Position General Duties:**
Manager to oversee, assist and drive Centene with Enrollment & Billing (EMB) Back Office activities for Medicaid LOB and drive the team from front.
**Role Responsibilities** :
+ In-depth knowledge and experience in the US healthcare (Non Voice) - Membership enrollment and billing.
+ Ability to be a people centric supervisor who could articulate the employees challenge to the management and well as motivate the team towards desired project goals.
+ Coordinate with HR on staffing needs, oversee onboarding for new hires, and contribute to staff development to enhance team skills.
+ Monitor month performance of each associate and report the same with team members and providing a career path to each of the team members.
+ Monitor team production, SLA and KPI and ensure client deliverables are met as per the contract.
+ Keep the Standard operating procedure updated and establish due control mechanism.
+ Work with quality and business transformation team to identify, recommend and implement process improvement projects.
+ Monitoring and reporting team performance as needed and define right goals for all the team members.
+ Provide mentorship, coaching and training to the team on all process related updated.
+ Circulate productivity and quality dashboards at agreed periodic intervals to all relevant stakeholders.
+ Proven track record in managing processes, streamlining workflows and excellent people management skills.
+ Presenting the data and provide deep insights about the process to the clients as well as internal management
+ Calibrate with QA's to ensure process knowledge and variance are managed and under control.
+ Identify and implement cost optimization measures to ensure operational efficiency and robustness.
+ Build and maintain strong relationships with clients, acting as a key point of contact to understand their needs, address concerns, and report on performance.
+ Proactively research on possible business expansion opportunities and identify revenue upscaling methodologies.
+ Oversee data integrity of member enrollment records and remittance files transmitted from the state.
+ Provide timely, efficient support for the eligibility load process while coordinating with corporate IS department to resolve issues that arise during the process.
+ Provide research to correct errors in membership and Primary Care Physician data output within the provider information system.
**Required Skills** :
+ 8+ years of experience in US healthcare working with Enrollment and Billing process.
+ Ability to work regularly scheduled shifts from Monday-Friday 17:30pm to 3:30am IST.
+ University degree or equivalent that required 3+ years of formal studies.
+ Ability to work in a team environment.
+ Good logical thinking ability.
+ Good English Comprehension/written skills should have exposure to MS Office.
+ Good Communication Skills - Both Verbal and Written
+ Ability to interact with clients preferred.
**Required schedule availability for this position is Monday-Friday 6PM/4AM IST The shift timings can be changed as per client requirements. Additionally, resources may have to do overtime and work on wend's basis business requirement.
This advertiser has chosen not to accept applicants from your region.
8
BPO Supervisor
Gurgaon, Haryana
NTT DATA North America
Posted 4 days ago
Job Viewed
Job Description
**Job Title - Asst. Manager (** **_BPO Supervisor_** **)** (45 Hours Per week)
**Job Type -** Full-time
**Domain** - Healthcare & Insurance
**Location** - NTT Data, Gurgaon
**Reporting to** - Director / Manager
**Role:**
Asst. Manager will be responsible for all business delivery & performance as per set SLA parameters of Disability claim process in healthcare & insurance domain. And must understand the business delivery, maintain & publish metrics with multiple stakeholders; brief and deliver all in-house process delivery & requirements, apart from coordinating with onshore partners as and when required.
As a Asst. Manager, you will be the contact point for all team members, and will be responsible for supervising, managing and motivating team members daily basis. You should also be able to act proactively to ensure smooth team operations and effective collaboration.
**Purpose of the Post:**
The Asst. Manager role is to collaborate with the Director Operation / Manager to lead a core team of staff to process Disability management claims to achieve the defined productivity and quality as per the Service level Agreement by facilitating training, coaching and access to the process.
The post holder will report to and work closely with the Director operation / Manager for the development and delivery of the service. He need to work with the staff team taking lead responsibility for the preparation, implementation and monitoring of all day-to-day activities and communicate to update all the stakeholders of status for the account.
**Key Responsibilities**
+ Ensure that the highest standard of service delivery in terms of productivity and quality as per the defined Service Level Agreement with Client.
+ To provide leadership and support to the staff assigned in line with Policies.
+ Contribute to the development of strategies for the implementation and improvement of the process.
+ Coordinate with staff and ensure that duties, activities, and tasks allocated to staff are carried out efficiently.
+ Verify and review all forms and documents of a case for errors, missing information, legibility; and request follow up information as required.
+ Performs quality checks on all work to assure the accuracy.
+ Will be responsible for maintaining up to date information on relevant databases and the monitoring and auditing of same for the account.
+ Display effective and professional communication with internal and external customers.
+ Always adhere to all HIPAA and confidentiality policies.
+ Delegate tasks and set deadlines.
+ Create an inspiring team environment with an open communication culture.
+ Oversee day-to-day operation.
+ Monitor team performance and report on metrics
+ Motivate team members.
+ Discover training needs and provide coaching.
+ Listen to team members' feedback and resolve any issues or conflicts.
+ Recognize high performance and reward accomplishments.
+ Suggest and organize team building activities.
**Note:** This description is not restrictive, and the post holder may be required to carry out other duties as requested by the Account Director / Manager.
**Candidate Profile:**
+ 3 - 5 years of experience of team handling which includes 20+ members preferably in healthcare processes Indexing and Claims Processing
+ Excellent communication, team management, and customer management skills to maintain positive customer relations.
+ Excellent analytical skills
+ Good knowledge of client-specific process rules and regulatory requirements
**Work Timings:** Scheduled shifts: Monday - Friday, 9:00 p.m. - 7:00 a.m. IST
**Job Type -** Full-time
**Domain** - Healthcare & Insurance
**Location** - NTT Data, Gurgaon
**Reporting to** - Director / Manager
**Role:**
Asst. Manager will be responsible for all business delivery & performance as per set SLA parameters of Disability claim process in healthcare & insurance domain. And must understand the business delivery, maintain & publish metrics with multiple stakeholders; brief and deliver all in-house process delivery & requirements, apart from coordinating with onshore partners as and when required.
As a Asst. Manager, you will be the contact point for all team members, and will be responsible for supervising, managing and motivating team members daily basis. You should also be able to act proactively to ensure smooth team operations and effective collaboration.
**Purpose of the Post:**
The Asst. Manager role is to collaborate with the Director Operation / Manager to lead a core team of staff to process Disability management claims to achieve the defined productivity and quality as per the Service level Agreement by facilitating training, coaching and access to the process.
The post holder will report to and work closely with the Director operation / Manager for the development and delivery of the service. He need to work with the staff team taking lead responsibility for the preparation, implementation and monitoring of all day-to-day activities and communicate to update all the stakeholders of status for the account.
**Key Responsibilities**
+ Ensure that the highest standard of service delivery in terms of productivity and quality as per the defined Service Level Agreement with Client.
+ To provide leadership and support to the staff assigned in line with Policies.
+ Contribute to the development of strategies for the implementation and improvement of the process.
+ Coordinate with staff and ensure that duties, activities, and tasks allocated to staff are carried out efficiently.
+ Verify and review all forms and documents of a case for errors, missing information, legibility; and request follow up information as required.
+ Performs quality checks on all work to assure the accuracy.
+ Will be responsible for maintaining up to date information on relevant databases and the monitoring and auditing of same for the account.
+ Display effective and professional communication with internal and external customers.
+ Always adhere to all HIPAA and confidentiality policies.
+ Delegate tasks and set deadlines.
+ Create an inspiring team environment with an open communication culture.
+ Oversee day-to-day operation.
+ Monitor team performance and report on metrics
+ Motivate team members.
+ Discover training needs and provide coaching.
+ Listen to team members' feedback and resolve any issues or conflicts.
+ Recognize high performance and reward accomplishments.
+ Suggest and organize team building activities.
**Note:** This description is not restrictive, and the post holder may be required to carry out other duties as requested by the Account Director / Manager.
**Candidate Profile:**
+ 3 - 5 years of experience of team handling which includes 20+ members preferably in healthcare processes Indexing and Claims Processing
+ Excellent communication, team management, and customer management skills to maintain positive customer relations.
+ Excellent analytical skills
+ Good knowledge of client-specific process rules and regulatory requirements
**Work Timings:** Scheduled shifts: Monday - Friday, 9:00 p.m. - 7:00 a.m. IST
This advertiser has chosen not to accept applicants from your region.
9