5,302 Bpo jobs in India

• Handle incoming customer inquiries and provide accurate and timely responses
• Resolve customer complaints or issues in a professional and efficient manner
• Ensure customer satisfaction by identifying and addressing their needs and concerns
• Maintain customer records and update the relevant information in the CRM system
• Collaborate with other departments to resolve complex customer problems
• Follow up with customers to ensure their issues are fully resolved
• Upsell products or services to customers when appropriate
• Provide feedback to management regarding customer trends and concerns
• Maintain high standards of professionalism, empathy, and patience in all customer interactions

• High school diploma or equivalent qualification
• Previous experience in a customer service or call center role is preferred
• Strong communication skills, both verbal and written
• Excellent problem-solving and decision-making abilities
• Ability to work in a fast-paced and dynamic environment
• Good knowledge of customer management software and MS Office
• Ability to empathize with customers and provide personalized assistance
• Flexibility to work in shifts, including weekends and holidays

• Effective communication
• Customer service orientation
• Problem-solving
• Active listening
• Empathy
• Attention to detail
• Time management
• Flexibility
• Conflict resolution
• Computer literacy

Company Overview

Wings Global Services is at the forefront of engineering innovation, specializing in the integration of automation within various industries including oil & gas, manufacturing, IT, and modern infrastructure. Headquartered in Mumbai, our company emphasizes operational excellence and future-ready engineering intellect through experiential learning, tailored to sector-specific needs. We are devoted to fostering collaborative growth and systemic optimization, aligning our expertise with industry leaders to redefine possibilities in a dynamic global landscape.

Job Overview

We are seeking a fresher for a full-time internship position in Mumbai, focusing on Business Process Outsourcing. The ideal candidate will have 0 to 1 year of work experience and will support our team in managing and optimizing business processes. This role is designed for those eager to learn and develop in a dynamic engineering services environment.

Qualifications and Skills

• Customer Relationship Management (CRM) (Mandatory skill) is essential for maintaining relationships and ensuring client satisfaction within our engineering solutions.
• Proficiency in using Process Automation Tools (Mandatory skill) is crucial for streamlining operations and driving efficiency across various projects.
• Knowledge in Data Analytics is required for analyzing trends and supporting data-driven decision-making in different cross-sector projects.
• Understanding Cloud Computing is essential to manage and optimize cloud resources for enhanced operational efficiency and scalability.
• Capability in Multichannel Communication is necessary for effective information dissemination and ensuring consistent messaging across platforms.
• Foreign Language Proficiency will be advantageous for communication in international contexts and managing multilingual projects.
• Quality Assurance skills are needed to uphold the standards of our solutions, ensuring excellence and precision in implementations.
• Experience with Workforce Management Software is essential to manage tasks, resources, and workforce allocation efficiently across dynamic projects.

Roles and Responsibilities

• Assist in managing and optimizing business processes, ensuring alignment with client objectives and company standards.
• Support the integration of process automation tools to enhance operational workflows and reduce manual interventions.
• Collaborate with cross-functional teams to identify process improvement opportunities and implement innovative solutions.
• Maintain comprehensive documentation of process workflows and changes, ensuring transparency and traceability.
• Engage in customer relationship management initiatives, contributing to client satisfaction and retention efforts.
• Participate in quality assurance processes to ensure the delivery of superior engineering solutions across projects.
• Contribute to the development and execution of strategic communication plans to support process updates and changes.
• Assist in data analytics activities to derive actionable insights and support business decision-making processes.