917 Client Relations jobs in India

What you will do:

- Assist with identifying partnerships.
- Assist with organizing workshops.
- Assist with new client communications.
- Identify opportunities for publications.
- Co-ordinate and send fee proposals.

What you need to have:

- Know how to strike a good conversation and establish long-standing relationships with people.

What you will do:

- Assist with identifying partnerships.
- Assist with organizing workshops.
- Assist with new client communications.
- Identify opportunities for publications.
- Co-ordinate and send fee proposals.

What you need to have:

- Know how to strike a good conversation and establish long-standing relationships with people.

**Position Overview**:
**Key Responsibilities**:

- Conduct outbound calls to prospective customers using provided contact lists.
- Introduce products/services to potential customers and articulate key features and benefits.
- Build rapport with prospects and engage them in meaningful conversations to understand their needs and preferences.
- Effectively communicate product/service offerings and promotions to generate interest and drive sales.
- Utilize sales scripts and materials effectively to deliver consistent messaging and achieve sales targets.
- Keep accurate records of customer interactions, including contact details, feedback, and outcomes, using CRM software.
- Identify and qualify sales leads to pass on to the sales team for further follow-up and conversion.
- Handle objections and concerns raised by prospects in a professional and courteous manner.
- Meet or exceed weekly and monthly sales quotas and performance targets.
- Continuously strive to improve sales techniques and product knowledge through training and feedback sessions.
- Collaborate with the sales team to share insights, strategies, and best practices for enhancing sales performance.
- Adhere to company policies, procedures, and compliance requirements at all times.

**Requirements**:

- Proven experience in telemarketing, sales, or a related field preferred.
- Excellent communication skills, both verbal and written, with a clear and confident speaking voice.
- Strong interpersonal skills with the ability to build rapport and establish positive relationships over the phone.
- Persuasive and results-oriented with a passion for meeting and exceeding sales targets.
- Ability to work independently with mínimal supervision as well as part of a team.
- Proficiency in using CRM software and other sales tools is desirable.
- High school diploma or equivalent; additional education or certification in sales or marketing is a plus.
- Ability to work flexible hours, including evenings and weekends, as required.

**Benefits**:

- Competitive salary with commission-based incentives
- Comprehensive training and ongoing professional development opportunities
- Opportunity for career advancement within the sales team
- Health insurance benefits and other employee perks

**Job Types**: Full-time, Permanent

**Salary**: ₹14,000.00 - ₹18,000.00 per month

Schedule:

- Day shift

**Experience**:

- total work: 1 year (preferred)

Work Location: In person

**Speak with the employer**

**Job Summary**:
MrMed is looking for Client Relations Executive to assist its customers with post‐order support over telephone/ chat channels. As a Client Relations Executive, you will be the brand ambassador of MrMed and will be responsible for ensuring customers are always delighted by our products and services.

**About MrMed**:
MrMed is India’s largest online pharmacy, specializing in providing super
- speciality medicines for critical conditions like cancer, kidney diseases, heart disorders, HIV/AIDS, transplants, hepatitis, and more. We are a patient-centric organization committed to providing access to medicines for individuals undergoing treatment for various critical diseases. We understand the challenges that patients face when they are unable to afford or access their prescribed medications, and we are dedicated to making sure that every patient receives the necessary treatment they need. Our team is passionate about improving the lives of those in need and we strive to make a positive impact in the healthcare industry.

**Key Responsibilities**:

- Single point of contact for order tracking and all post-sales support to customers on chat and call platforms
- Incoming and outgoing calls/ chats to keep customers updated regarding their order status
- Resolving pre-dispatch issues of the customers - dispatch/ delivery delays, product non-availability issues, by coordinating with the Purchase or Logistics departments
- Resolving post-dispatch issues of customers - delivery status, order tracking, cancellations, returns and refunds by coordinating with the respective department
- Coordination with all the other departments to ensure customer query resolution at the earliest
- Resolving issues of the customers within the specified TAT
- Escalating issues to team leads and persistent issues directly to senior management

**Required Skills/Qualification**:

- 0 to 1 years of experience in voice/ semi voice process in a non-tech role (prior part-time or full-time experience is a plus)
- Excellent verbal and written communication skills in English
- Fluency in speaking Hindi is a must.
- Proficiency in computer and CRM/ticketing software
- Ability to multitask and manage time effectively
- Extremely organized with strong time-management skills
- Ability to persuade effectively and demonstrate empathy towards customers,

ensuring a thorough understanding of their needs and effective resolution of their

concerns
- Temperament for handling customers with care and in a clear and convincing manner

**Job Types**: Full-time

**Education**:Bachelor's (required)

**Language**: English (required), Hindi (required)

**Work Location**: No.5(3), Ground Floor, Raja St, Pondy Bazaar, T. Nagar, Chennai, Tamil Nadu

**Walk-in timings**: Monday - Friday from 11:00 am - 5:00 pm

**Job Types**: Full-time, Permanent, Fresher

**Benefits**:

- Provident Fund

Schedule:

- Day shift
- Morning shift
- Rotational shift

Work Location: In person

We understand that elite singles may be at different stages of their lives and careers, with different time frames for getting married. We work closely with discerning clients and help them find the right partner at a pace that's right for them.

Our reach is global and we have earned much goodwill since 2009, by bringing people together. Just as important: We have a validated business model and are growing briskly.

We are looking for a smart, enthusiastic, people-oriented individual to support our client relations manager in providing outstanding service to our discerning clients.

**ABOUT THIS JOB**:
The ideal Client Relations Associate will have excellent communication and people skills and be experienced in customer service or hospitality. The work would nominally be at FreeElective Network's office in the heart of Chennai, a few miles from the IIT-Madras campus. (Most of the team has been working remotely since March 2020, and the option to work from home could be made available over time.)

The position represents a terrific opportunity to work in a fast-paced entrepreneurial environment, especially for someone who derives satisfaction from assisting people and playing an influential role in their making important life decisions. If you think your particular skills and experience would add to our team, we would love to hear from you.

**RESPONSIBILITIES**:

- Nurture leads by proactively communicating with prospects and tastefully promoting the value of our services
- Onboard new clients and guide them in getting the most out of Jodi365, curate matches for them, reach out to handpicked matches on their behalf, explore compatibility, and act as a trusted intermediary in the process
- Support the client relations manager in cultivating strong relationships with clients, from first contact, and ensuring proper client service throughout their journey towards finding the right match
- Record feedback from prospects, leads, and clients and provide timely and appropriate product and customer development input to the product, marketing, sales, and support teams
- Remain current with new products/services/pricing as well as training, policy, and procedural updates
- Assist management team in ensuring efficient progress of workflow and transforming business visions into reality

**QUALIFICATIONS**:
**REQUIREMENTS**:

- Genuine interest in helping our users as they go about what may be a life-changing experience
- Strong reading comprehension and written/verbal communication skills (English)
- Excellent knowledge of office productivity software (e.g., Excel, Google Sheets) and relevant digital marketing tools

PREFERENCES:

- At least one year's experience in a customer-facing job
- Fluent in at least one other Indian language, besides English
- Ability to excel in a metrics-driven environment
- Familiarity with customer relationship management (CRM) software and practices
- Experience with consumer-facing, interactive web sites or mobile apps

DESIRED SOFT SKILLS:

- Team player with strong analytical and project management skills
- Organized and detail-oriented individual who works well with deadlines
- Willingness to learn, switch roles as necessary, and to roll up one's sleeves to get a job done
- Self-starter with the ability to work independently in a fast-changing environment
- Energized by the opportunities and challenges of working at a small and growing company

**SOME TIPS, BEFORE YOU APPLY**:
We take this process seriously and hope that you do, too. Here are some tips, as you consider applying:

- Be true to yourself. Ask yourself about this job, “Is this what I really want to do professionally?”
- Spare us a cut-and-pasted, recycled cover letter! Take the time to provide thoughtful answers to our screening questions.
- Say it in your own words. Your responses will be more compelling if they came from the heart.

Know someone who may fit the bill? Please share this job posting with them.
- FreeElective is an equal-opportunity employer and complies with applicable laws governing non-discrimination in every location in which the company has facilities. We provide opportunities to all employees and applicants for employment without regard to religion, ethnicity, race, gender, age, marital status, sexual orientation, national origin, or disability. We hire and promote individuals solely on the basis of their qualifications for the job to be filled. We also believe that our associates should be provided with a working environment that enables each associate to be productive and to work to the best of their ability. We do not condone or tolerate an atmosphere of intimidation or harassment based on any of the above demographic characteristics, and we expect and require the cooperation of all associates in maintaining a discrimination and harassment-free atmosphere._

**Role Overview**:
As a **Client Relations Executive** at Volvo, your primary responsibility is to build strong, lasting relationships with customers and ensure a premium experience across the entire ownership journey. You will act as a bridge between clients and the dealership or brand, proactively addressing inquiries, resolving issues, and enhancing satisfaction and loyalty.

**Key Responsibilities**:

- **Ownership Experience**: Support clients throughout the ownership lifecycle—from test drives and purchase follow-ups to service reminders, satisfaction calls, and loyalty outreach.
- **Issue Resolution**: Handle customer concerns and complaints with empathy and efficiency, escalating to management as needed to ensure swift resolution.
- **Customer Feedback**: Collect and analyze client feedback (e.g., surveys, NPS scores), identify areas of improvement, and recommend action plans.
- **Database Management**: Maintain accurate and updated customer records in the CRM system, tracking interactions, preferences, and service history.
- **Event Support**: Assist in planning and hosting customer appreciation events, new car launches, or brand experience days.
- **Coordination with Departments**: Work closely with sales, service, and marketing teams to ensure a seamless and consistent client experience.
- **Brand Ambassador**: Uphold and promote Volvo’s values of safety, sustainability, and premium care in every client interaction.

**Key Requirements**:

- Bachelor’s degree in Business, Communications, Hospitality, or a related field.
- 2+ years of experience in client service or customer relations, preferably in the automotive, luxury retail, or hospitality industry.
- Excellent communication and interpersonal skills.
- Strong problem-solving skills and a customer-first mindset.
- Proficiency in CRM tools and Microsoft Office Suite.
- Professional appearance and demeanor suitable for a premium br

**Job Types**: Full-time, Permanent

Pay: ₹35,000.00 - ₹45,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Internet reimbursement
- Provident Fund

Work Location: In person

Job Description

Job Role

The incumbent will be solely responsible for maintaining relationship and servicing for both existing and new clients.

Responsibility

 Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.

Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.

 Must act as a bridge between the company and its current market and future markets.

Display efficiency in gathering market and customer info to enable negotiations regarding variations in prices, delivery and customer specifications to their managers.

Help management in forthcoming products and discuss on special promotions.

Record sales and order information and report the same to the sales/ marketing department.

 Qualification &  Experience

Any Graduate / Post Graduate ( Preferably B Tech / BCA /MCA / MBA)

Most Important : Fluency in Spoken Hindi and English ( Mandator)

1 – 3 yrs of Core experience in After Sales- Client / Customer Support. ( Desirable)

Apply here

The Opportunity:

JOB SUMMARY:

We are seeking a highly skilled and experienced Client Relations Specialist to join our team. The successful candidate will be responsible for building and maintaining strong relationships with our clients, ensuring their needs are met, and providing exceptional customer service. The ideal candidate will have excellent communication and interpersonal skills, be proactive, and have a strong passion for delivering outstanding client experiences.

KEY RESPONSIBILITIES:

Client Relationship Management: Develop and maintain strong, long-term relationships with clients to ensure their needs are met and exceeded.

Communication : Serve as the primary point of contact for clients, responding to inquiries, resolving issues, and providing timely updates, managing all the communication out of the C4C ticketing system.

Client Onboarding: Ensure a seamless onboarding experience for new clients, providing orientation, welcome pack, E commerce training, and support to ensure their success.

Order Management : Assist customers with placing orders, tracking shipments, and resolving order-related issues.

Handling complaints : Resolve customer complaints and issues in a professional and timely manner, escalating complex issues to internal teams as needed.

Record Keeping:  Maintaining accurate records of customer interaction and transactions. Having regular operations meeting recorded in C4C as well as phone calls.

Customer Feedback : Collect and analyze customer feedback, providing insights and recommendations to internal teams to improve customer satisfaction and loyalty.

Monthly Forecast plan and accuracy : Being involved in providing the forecast, highlighting the risks, and working with the team to meet business expectations.

To make a positive contribution to the Export Regional Sales Teams monthly sales and gross margin targets.

Picking and packing : Responsible for scheduled picking and packing

Team Collaboration: Collaborate with internal teams, including sales, QTPS, and operations, to ensure alignment and effective communication.

JOB REQUIREMENTS:

Education:  Bachelor’s degree in business, or Min 3 to 5 years experience in busy Customer Service role, Communications, or a related field

Experience:  Previous experience in customer service or client facing role preferably in a similar industry.

Communication Skills:  Excellent verbal and written communication skills.

Language Skills: Proficiency in multiple languages

Technical Skills: Proficiency in CRM software, SAP, Microsoft Office, Excel, Ecommerce. Power Bi and other relevant tools.

Problem-Solving:  Strong ability to troubleshoot and resolve issues.

Empathy:  Ability to remain calm and empathetic when dealing with frustrated customers.

Teamwork:  Ability to work well with a team and collaborate effectively with different departments. Ability to prioritize multiple tasks and deadlines.

ENVIRONMENTAL WORKING CONDITIONS & PHYSICAL EFFORT (Under Typical Positions)

Location – to be confirmed

No physical effort required

Disclaimer:

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position. Avantor is proud to be an equal opportunity employer.

Why Avantor?

Dare to go further in your career. Join our global team of 14,000+ associates whose passion for discovery and determination to overcome challenges relentlessly advances life-changing science.

The work we do changes people's lives for the better. It brings new patient treatments and therapies to market, giving a cancer survivor the chance to walk his daughter down the aisle. It enables medical devices that help a little boy hear his mom's voice for the first time. Outcomes such as these create unlimited opportunities for you to contribute your talents, learn new skills and grow your career at Avantor.

We are committed to helping you on this journey through our diverse, equitable and inclusive culture which includes learning experiences to support your career growth and success. At Avantor, dare to go further and see how the impact of your contributions set science in motion to create a better world. Apply today!

EEO Statement:

We are an Equal Employment/Affirmative Action employer and VEVRAA Federal Contractor. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state/province, or local law.

If you need a reasonable accommodation for any part of the employment process, please contact us by email at and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.

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We will use the personal information that you have submitted to us in order to consider your application for the relevant role.
 

Your privacy is important to us. Please click here for our Privacy Policy which explains the purposes for which we will use your personal information and the ways in which we will handle and retain your information. It also explains the rights you have in relation to your information, and how to contact us with any queries or requests.

3rd Party Non-Solicitation Policy:

By submitting candidates without having been formally assigned on and contracted for a specific job requisition by Avantor, or by failing to comply with the Avantor recruitment process, you forfeit any fee on the submitted candidates, regardless of your usual terms and conditions. Avantor works with a preferred supplier list and will take the initiative to engage with recruitment agencies based on its needs and will not be accepting any form of solicitation.