Explore customer service associate positions that match your skills. These roles involve direct interaction with customers, addressing inquiries, resolving issues, and providing support. Customer service associates are vital in maintaining customer satisfaction and loyalty, acting as a key point of contact between the company and its clientele. Strong communication, problem-solving, and interpersonal skills are important for success in this field.5,373 Customer Service Associate jobs in India
Customer Service Associate
Job Viewed
Job Description
Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
**How will you make an impact in this role?**
- Utilizing your skills, experience, and passion for customer service to help propel your team and its business partners to success.
- Consistently deliver extraordinary service on a high volume of inbound calls in a fast-paced, structured, customer care environment with a keen focus on driving a Customer First mentality.
- Consult with Card Members to understand their needs and tailor unique and personal solutions for them, while also reinforcing the benefits of card membership and acknowledging Card Member tenure
- Add value for our customers through unexpected relevant recommendations of product offers/ benefit enrollments that deepen customer engagement and loyalty.
- Utilize your “service oriented” personality to develop key selling skills to optimize and solidify the customer relationship by deepening their loyalty to our brand.
- Address general and account-specific customer inquiries
- statement inquiries, card replacement, make payments, rewards redemption, etc., and update customer account information.
- Use tools and resources to identify custom solutions and anticipate customer needs, in our commitment to maintain a first point of contact resolution.
- Meet and exceed performance goals that include, but are not limited to sales rates, quality goals, compliance regulations and productivity targets, & customer performance metrics.
**Minimum Qualifications**:
- Strong written and communication skills to be able to converse effectively and naturally with our Card Members to deepen client relationships and drive satisfaction.
- Resilience needed to efficiently manage a steady stream of customer calls, while balancing performance to meet a variety of metrics and remain positive through change and stressful situations.
- Ability to showcase humility and show care and appreciation through emotional acknowledgement of our customer queries/situations on each call.
- Integrity to manage sensitive Card Member information and adhere to all Regulatory and Compliance guidelines related to servicing and sales practices.
- Driven to please by providing the ultimate experience for our Card Members on every interaction.
- Timeliness and reliability
**Preferred Qualifications**:
- Passion for building customer loyalty through exceptional listening, consultative relationship building, resourcefulness and problem solving skills
- Customer service and consultative sales environment experience preferred.
- Passion for consultative sales, recommending products or solutions tailored to each customer.
- Ability to adapt communication style to a wide variety of personalities and situations and take ownership and responsibility for each call, from beginning to end
**Additional Requirements**:
- Flexibility to work anytime in US hours, including weekends
- Hybrid Environment
- on site expectation 3 days/week
- Workplace Flexibility: Full time. Shift flexibility requirements.
- American Express offers a fantastic and diverse working environment. High performance is rewarded with target driven incentives
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.
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Customer Service Associate
Posted 6 days ago
Job Viewed
Job Description
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.
Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
**How will you make an impact in this role?**
* Visualize & simplify end to end card member experience.
* Enable & drive process improvement based on voice of customer feedback.
* Strive to Customer First Resolution (CFR) and reduce bad demand.
* Generate revenue by driving value generation.
* Comprehend & Respond to all Customer Queries (Through Chat or Phone, as required) with
Immediate Resolution (Real Time) to ensure Customer Satisfaction.
* Deliver to all the key metrics as per organizational goals.
* Adhere to Quality and Compliance Guidelines.
* Adaptable & Customer Centric Approach to situations to deliver superior service personalization & Empathy in Communication.
* Able to address 2-3 conversations simultaneously.
**Minimum Qualifications:**
* Graduates/ Under-graduates with 1-7 years of experience in customer service domain (Chat Experience is preferred but not mandatory)
* Quick Navigation Ability, Web Savvy, Basic Troubleshooting Knowledge Multitasking: Ability to toggle Between Screens/Tools
* Demonstrate personal excellence by remaining positive in difficult situations.
* Display a passion to serve by delivering extraordinary service in every interaction with our customers.
* The ability to work in a fast-paced environment as well as multitask and re-prioritize on a regular basis.
* Analytical and problem-solving skills with strong attention to detail
**Qualifications**
We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
+ Competitive base salaries
+ Bonus incentives
+ Support for financial-well-being and retirement
+ Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
+ Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
+ Generous paid parental leave policies (depending on your location)
+ Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
+ Free and confidential counseling support through our Healthy Minds program
+ Career development and training opportunities
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
**Job:** Customer Service
**Primary Location:** India-Haryana-Gurugram
**Schedule** Full-time
**Req ID:**
Customer Service Associate
Posted today
Job Viewed
Job Description
Location: Salt Lake, Kolkata Shift: Night Shift | 5 Days Working Process: US Healthcare Voice Support Experience: Freshers Welcome
Job Overview:
Join Wipro's dynamic US Healthcare voice support team and kickstart your career in customer service. This is an excellent opportunity for freshers with strong communication skills looking to build a career in the BPO industry.
Key Responsibilities:
- Handle inbound voice-based customer interactions.
- Resolve queries and deliver exceptional service with professionalism.
- Maintain accurate call records and follow defined SOPs.
- Meet performance metrics on quality, accuracy, and customer satisfaction.
- Communicate effectively and actively listen to customer needs.
- Work in rotational shifts and adapt to changing schedules.
- Upsell or cross-sell services when applicable.
Eligibility Criteria:
- Education: 12th Pass / Intermediate or Graduates.
- Freshers with excellent verbal communication skills are welcome.
- Candidates with prior BPO experience will have added advantage.
- Not Eligible: B.Tech, M.Tech, MCA, MBA, BCA, Hotel Management, and other specialized/technical degrees.
- Mandatory: Valid PAN Card required during hiring process.
Apply Now:
Email: OR Directly Whatsapp at -
Perks and Benefits:
* 5 Days working
* One-side cab facilities (for Odd timing with no deductions)
* Night Allowance s applicable And Performance Incentive
* Salary: ₹1.96 LPA + ₹,000 Monthly Incentive + 000 Night Allowance
About the company-
NIIT provides comprehensive and scalable managed training services for learning administration that map directly to our customer needs. Training is our business and passion. We are one of the largest training outsourcing providers in the world. NIIT delivers and administers 75,000 days of training each year, in 18 languages. We have designed and developed over 50,000 days of classroom training and 20,000 hours of web-based training localized to more than 25 languages. NIIT is a global service provider. We have a presence in more than 40 countries.
Website:
Link for our LinkedIn page:
Best Regards,
Arushi Tyagi
Senior Executive, Global sourcing
Work:
_
Customer Service Associate
Posted today
Job Viewed
Job Description
Location: Salt Lake, Kolkata Shift: Night Shift | 5 Days Working Process: US Healthcare Voice Support Experience: Freshers Welcome
Job Overview:
Join Wipro's dynamic US Healthcare voice support team and kickstart your career in customer service. This is an excellent opportunity for freshers with strong communication skills looking to build a career in the BPO industry.
Key Responsibilities:
- Handle inbound voice-based customer interactions.
- Resolve queries and deliver exceptional service with professionalism.
- Maintain accurate call records and follow defined SOPs.
- Meet performance metrics on quality, accuracy, and customer satisfaction.
- Communicate effectively and actively listen to customer needs.
- Work in rotational shifts and adapt to changing schedules.
- Upsell or cross-sell services when applicable.
Eligibility Criteria:
- Education: 12th Pass / Intermediate or Graduates.
- Freshers with excellent verbal communication skills are welcome.
- Candidates with prior BPO experience will have added advantage.
- Not Eligible: B.Tech, M.Tech, MCA, MBA, BCA, Hotel Management, and other specialized/technical degrees.
- Mandatory: Valid PAN Card required during hiring process.
Apply Now:
Email: OR Directly Whatsapp at -
Perks and Benefits:
* 5 Days working
* One-side cab facilities (for Odd timing with no deductions)
* Night Allowances applicable And Performance Incentive
* Salary: ₹1.96 LPA + ₹,000 Monthly Incentive + 000 Night Allowance
About the company-
NIIT provides comprehensive and scalable managed training services for learning administration that map directly to our customer needs. Training is our business and passion. We are one of the largest training outsourcing providers in the world. NIIT delivers and administers 75,000 days of training each year, in 18 languages. We have designed and developed over 50,000 days of classroom training and 20,000 hours of web-based training localized to more than 25 languages. NIIT is a global service provider. We have a presence in more than 40 countries.
Website:
Link for our LinkedIn page:
Best Regards,
Arushi Tyagi
Senior Executive, Global sourcing
Work:
LinkedIn | Twitter | Facebook
_
customer service associate
Posted today
Job Viewed
Job Description
Job Title: Customer Care Executive
Location: Office Address G2, Ackruti Centre Point, MIDC, Andheri (E), Mumbai 400 093, India
Job Type: Full-time
Department: Customer Service
Key Responsibilities:
Respond to customer inquiries via phone, email, chat, or social media in a timely and professional manner.
Provide accurate information regarding products, services, and policies.
Resolve customer complaints or concerns in a calm and efficient manner, ensuring customer satisfaction.
Process orders, returns, and exchanges in accordance with company policies.
Maintain detailed and accurate records of customer interactions and transactions.
Collaborate with internal teams to resolve product or service-related issues.
Identify opportunities to enhance the customer experience and offer suggestions to improve services.
Follow up with customers to ensure that their issues have been resolved and their expectations met.
Stay informed about company products, services, and promotions to effectively communicate with customers.
Qualifications:
Communication Skills
Preferred Skills:
Experience with live chat and voice support.
Note: The working hours will follow UK time: Mon Fri 5 working Days
12:30 PM to 9:30 PM for the first 6 months
1:30 PM to 10:30 PM for the subsequent 6 months
Please note, this role is focused solely on voice support responsibilities with no sales involvement.
If interested send CV's Via Whatsapp: OR Email :
Customer Service Associate
Posted today
Job Viewed
Job Description
Provide timely, accurate, and efficient information and respond to customer service inquiries for clients from numerous programs, ensuring that our clients receive accurate and timely information. Required to attain performance objectives on a monthly basis.
key responsibilities- Meet the process KPI’s across Productivity, Quality, Accuracy, AHT
- Provide assistance relating to emergency procedures and policy inquiries
- Interpret policies and fully explain benefit coverage and limitations to avoid client confusion.
- Guide clients through the navigation of pertinent websites for online content and claim submission.
- Create and send various types of professional correspondence.
- Post-secondary education and a minimum of 6-12 months experience in a customer service related function.
- Ability to pay close attention to detail and multi-task.
- Superb verbal/written communication skills, specifically the ability to communicate professionally and articulately via phone with clients and colleagues.
- Demonstrated ability to use initiative and independent judgment in solving customer problems.
Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.
We at Allianz believe in a diverse and inclusive workforce and are proud to be an equal opportunity employer. We encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love or what you believe in.
We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, disability or sexual orientation.
Join us. Let's care for tomorrow.
Customer Service Associate
Posted today
Job Viewed
Job Description
Designation: Customer Service Associate
Qualifications: Any Graduation
Years of Experience: 1 to 3 years
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at
What would you do? We help insurers redefine their customer experience while accelerating their innovation agenda to drive sustainable growth by transforming to an intelligent operating model. Intelligent Insurance Operations combines our advisory, technology, and operations expertise, global scale, and robust ecosystem with our insurance transformation capabilities. It is structured to address the scope and complexity of the ever-changing insurance environment and offers a flexible operating model that can meet the unique needs of each market segment. Retirement solution is a comprehensive process to understand how much money you will need when you retire. Retirement solution also helps you identify the best Process of inputting, updating, or managing information in various digital formats. This includes tasks such as typing data into spreadsheets or databases, verifying accuracy, and ensuring that information is organized and accessible. Data entry services are often outsourced to specialized providers for efficiency and accuracy in handling large volumes of data.
What are we looking for? Lead the assessment and analysis of organizational readiness for change initiatives, identify gaps and develop targeted action plans to address challenges and maximize adoption. • Devise comprehensive change management strategies, including stakeholder engagement, communications, planning, and training delivery tailored to the needs of diverse audiences. • Facilitate working sessions with stakeholders to clarify objectives, surface concerns, and cocreate solutions in support of the business. • Develop and execution training plans to equip end-users with the knowledge and skills required for successful transition to new processes or systems. • Collaborate closely with project managers, technical teams, and business leaders to ensure integration of readiness activities into overall project plans and timelines. • Conduct post-implementation project reviews to evaluate the results of the change. • Engage stakeholders at all organizational levels to identify needs, address concerns, and secure support for change initiatives. • Delivers clear, effective communications and presentations tailored to varied audiences. • Facilitates knowledge transfer and adoption through expert guidance and resource support. • Conducts readiness assessments and apply analytical thinking to inform and improve project outcomes. • Leads the design, implementation, and continuous improvement of change management strategies in collaboration with cross-functional teams. • Promotes a culture of operational excellence by identifying and driving process enhancements.
Roles and Responsibilities: •In this role you are required to solve routine problems, largely through precedent and referral to general guidelines • Your expected interactions are within your own team and direct supervisor • You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments • The decisions that you make would impact your own work • You will be an individual contributor as a part of a team, with a predetermined, focused scope of work • Please note that this role may require you to work in rotational shiftsAny Graduation
About Accenture
We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other.We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work.At Accenture, we see well-being holistically, supporting our people’s physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We’re proud to be consistently recognized as one of the World’s Best Workplaces™.Join Accenture to work at the heart of change.Visit us at
Equal Employment Opportunity Statement
We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, militaryveteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicablelaw. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.
Customer Service Associate
Posted today
Job Viewed
Job Description
- Inbound & Outbound Process
- No Targets
- Rotational Shifts & Week offs (6 Days working)
- Food Facility provided
- Shift Allowances for evening shifts over and above salary
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About the latest Customer service associate Jobs in India !
Customer Service Associate
Posted today
Job Viewed
Job Description
At American Express, our culture is built on a 175-year history of innovation, shared and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.
Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
How will you make an impact in this role?
Minimum Qualifications:
Preferred Qualifications:
Additional Requirements:
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
Customer Service Associate
Posted today
Job Viewed
Job Description
The Offer
- Opportunity within a company with a solid track record of performance
- Join a market leader within Transport & Logistics
- Attractive Salary & Benefits
The Job
- Serve as the primary contact for customers via phone, email, and in-person communication.
- Provide accurate information on relocation services including packing & moving, real estate assistance, immigration support, logistics, and fleet services.
- Handle inquiries, complaints, and requests promptly and professionally.
- Coordinate with internal teams (operations, logistics, real estate, etc.) to ensure timely execution of services.
- Track customer relocations and provide proactive updates throughout the moving process.
- Maintain accurate records of customer interactions and transactions in CRM systems.
- Assist customers with documentation, insurance, and other required formalities.
- Escalate complex issues to management when necessary and follow up to ensure resolution.
- Gather client feedback to improve service quality and customer experience.
- Uphold company values of reliability, transparency, and customer satisfaction at all times.
The Profile
- You have at least 1 year experience within a Customer Service role, ideally within the Transport & Logistics industry.
- You are a strong networker & relationship builder
- You are highly goal driven and work well in fast paced environments
- You are a strong team player who can manage multiple stakeholders
The Employer
Our client is a leading end-to-end relocation and mobility solutions provider in India, catering to both corporates and individuals. With expertise in domestic & international moving, office relocations, real estate assistance, technology moves, and vehicle transportation, they make every transition seamless and stress-free.
Their focus on customer care, teamwork, and technological innovation has made us one of the most trusted relocation partners in the country. They take pride in delivering customized, transparent, and reliable services with zero hidden costs.
Customer Service Associate
Posted today
Job Viewed
Job Description
Designation: Customer Service Associate
Qualifications: Any Graduation
Years of Experience: 1 to 3 years
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at
What would you do? We help insurers redefine their customer experience while accelerating their innovation agenda to drive sustainable growth by transforming to an intelligent operating model. Intelligent Insurance Operations combines our advisory, technology, and operations expertise, global scale, and robust ecosystem with our insurance transformation capabilities. It is structured to address the scope and complexity of the ever-changing insurance environment and offers a flexible operating model that can meet the unique needs of each market segment. Retirement solution is a comprehensive process to understand how much money you will need when you retire. Retirement solution also helps you identify the best Process of inputting, updating, or managing information in various digital formats. This includes tasks such as typing data into spreadsheets or databases, verifying accuracy, and ensuring that information is organized and accessible. Data entry services are often outsourced to specialized providers for efficiency and accuracy in handling large volumes of data.
What are we looking for? Lead the assessment and analysis of organizational readiness for change initiatives, identify gaps and develop targeted action plans to address challenges and maximize adoption. • Devise comprehensive change management strategies, including stakeholder engagement, communications, planning, and training delivery tailored to the needs of diverse audiences. • Facilitate working sessions with stakeholders to clarify objectives, surface concerns, and cocreate solutions in support of the business. • Develop and execution training plans to equip end-users with the knowledge and skills required for successful transition to new processes or systems. • Collaborate closely with project managers, technical teams, and business leaders to ensure integration of readiness activities into overall project plans and timelines. • Conduct post-implementation project reviews to evaluate the results of the change. • Engage stakeholders at all organizational levels to identify needs, address concerns, and secure support for change initiatives. • Delivers clear, effective communications and presentations tailored to varied audiences. • Facilitates knowledge transfer and adoption through expert guidance and resource support. • Conducts readiness assessments and apply analytical thinking to inform and improve project outcomes. • Leads the design, implementation, and continuous improvement of change management strategies in collaboration with cross-functional teams. • Promotes a culture of operational excellence by identifying and driving process enhancements.
Roles and Responsibilities: •In this role you are required to solve routine problems, largely through precedent and referral to general guidelines • Your expected interactions are within your own team and direct supervisor • You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments • The decisions that you make would impact your own work • You will be an individual contributor as a part of a team, with a predetermined, focused scope of work • Please note that this role may require you to work in rotational shiftsAny Graduation
About Accenture
We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other.We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work.At Accenture, we see well-being holistically, supporting our people’s physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We’re proud to be consistently recognized as one of the World’s Best Workplaces™.Join Accenture to work at the heart of change.Visit us at
Equal Employment Opportunity Statement
We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, militaryveteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicablelaw. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.