What Jobs are available for Operations Manager in Delhi?

• Oversee all daily operations of the company.
• Develop and implement operational strategies and procedures.
• Manage budgets and ensure financial objectives are met.
• Improve operational efficiency and productivity through process optimization.
• Manage supply chain, logistics, and inventory.
• Ensure adherence to quality standards and regulatory compliance.
• Lead, mentor, and develop the operations team.
• Monitor key performance indicators (KPIs) and implement corrective actions.
• Collaborate with department heads to align operations with company goals.
• Manage vendor relationships and negotiate contracts.
• Drive a culture of continuous improvement and innovation.

• Bachelor's degree in Business Administration, Operations Management, or a related field. MBA or relevant Master's degree is a plus.
• Minimum of 5-7 years of progressive experience in operations management.
• Proven track record in process improvement and efficiency gains.
• Strong understanding of supply chain management, logistics, and quality control.
• Excellent leadership, team management, and communication skills.
• Proficiency in financial management and budgeting.
• Strong analytical and problem-solving abilities.
• Experience with ERP systems and other operational software is advantageous.

Company Description

At The Cocktail Story, we are a 360 Marketing Agency for Alco-Bev brands, connecting the Hospitality Industry, Alco-Bev Brands, and Consumers. Our integrated Digital and Experiential Teams create interactive campaigns that engage your target audience and spark conversations. We specialize in creating unforgettable experiences from brand launches to bespoke tasting sessions. With a pan-India presence, we have executed experiential events for leading brands and collaborate with celebrity influencers to create engaging content. Join our vibrant community that celebrates mixology, camaraderie, and the world of cocktails and hospitality.

Role Description

This is a full-time on-site role for an Event Operations Manager located in South Delhi. The Activation Manager will be responsible for overseeing event logistics, ensuring the smooth execution of events, coordinating with vendors and clients, managing event budgets, and delivering exceptional customer service. The role requires effective communication with all stakeholders, handling on-site operations, and ensuring that events meet our high standards of quality and innovation.

• Develop detailed event operation plans, timelines, and run sheets.
• Coordinate logistics such as venue selection, catering, transportation, AV setup, signage, and security.
• Work closely with internal teams (marketing, sales, finance) to align event objectives and deliverables.

• Source, negotiate, and manage contracts with vendors, suppliers, and service providers.
• Build and maintain strong relationships with venues and event partners.
• Ensure all vendors comply with safety, legal, and company standards.

• Prepare and manage event budgets, including forecasting and cost control.
• Track expenses and ensure events are delivered within approved budgets.
• Handle invoicing, payments, and post-event financial reconciliation.

• Recruit, train, and supervise on-site event staff, volunteers, and contractors.
• Provide clear direction and ensure effective communication among all team members.
• Conduct debriefs and performance evaluations post-event.

• Oversee all event-day operations, including setup, live execution, and breakdown.
• Manage troubleshooting and ensure smooth event flow.
• Uphold brand standards and ensure an exceptional guest experience.

• Conduct post-event analysis, collect feedback, and prepare event reports.
• Identify areas for improvement to enhance future event performance.

JOB PURPOSE:

Working closely with the wider operations and event teams, you will be responsible for the organisation and management of multiple exhibitionand conference projects within the energy portfolio at dmg events, from conceptionthrough to completion.

Working with internaland external stakeholders and suppliers to deliver operational excellence,

on time and within budget and with a good ROI.

KEY ACCOUNTABILITIES:

Project Management:

• Plan and execute successfully all operational and logistical elements for conferences and exhibitions in consultation with the Operations Director/Head of Operations, Event Director / Conference Producers, Marketing and Sales team.
• Effectively work on the technical elements of the events, projects which may include security, HSS, signage, feature areas, conference etc.
• Conduct feasibility studies regarding the operational requirements and draft budgets for current events and new launches.
• Conduct site visits and ensure venues are fit for purpose.
• Successfully work with various technology platforms such as Monday.com, Smartsheet, Excel to input C maintain a project timeline for your allocated events with the Senior Operations Manager, clearly outlining key milestones and tasks.
• Assist your team for the allocated events with the production of Exhibitor Manuals and Information sheets.
• Co-ordinating onsite freight, traffic and security requirements.
• Manage adhoc projects, e.g., Evening Functions or Press Briefings- source venues, negotiate entertainment, AV C Lighting, FCB, etc.
• Agree any event sponsorship sales opportunities / obtain quotes, then implement any sponsor/exhibitor agreements relating to the exhibition and liaise directly with the sales team on fulfilment.
• Objectively analyse and evaluate the operational delivery for conferences post show and support implementing recommended operational efficiencies on future events.
• File all relevant documentation on the shared drive.
• Assist the wider operations team with tasks where needed outside of your allocation.

Exhibition Creativity:

• Ensure clear briefs are received from the Event team for features and signage.
• Work with a range of suppliers, using own creative skills to deliver cost effective but stand out features.
• Work with the Event team to ensure we have the up-to-date branding guidelines, prepare a signage plan with a practical and impactful journey.

Finance:

• Manage the Operational sections of the event budgets, adhering to forecasting timelines and ensuring quotes are up to date.
• Ensure all Ǫuotes and POs are closed by the team within 1 week of the event closing.
• Prepare, manage, and monitor operational event budgets, keeping costs firmly under control.
• Help keep costs firmly under control to help achieve the events’ profit targets.
• Obtain multiple quotes and negotiate costs for services where required. Strong negotiating skills, helping achieve profit targets through cost savings.

Health and Safety:

• Ensure Health and Safety best practices are followed and monitored throughout the planning cycle and onsite.
• Complete Health and Safety documentation, putting together Health and Safety folders for all events, including Risk Assessments, Fire Risk Assessments, Emergency Evacuation Plans, Major Incident Plans, etc.

Relationship Management:

• Create a positive and professional environment to work in.
• Communicate effectively with all team members, stakeholders, suppliers, venues etc. to build and maintain excellent working relationships.
• Ensures that favourable rates and terms are negotiated - Obtaining quotes, conducting full tender processes, negotiating costs, creating Service Level Agreements, selecting and appointing the providers.
• Build and maintain a database of event related ideas.
• Stay on top of industry trends in events, conferences and available technology to support.
• Attend relevant training as required.

People Management:

• Depending on role, direct line management of an Operations Supervisor.
• Weekly 1-2-1s to manage workload and understand activity and progress
• Annual reviews as part of look back/look forward; setting KPIs and development plans.

QUALIFICATIONS & EXPERIENCE

• Min 4 years’ experience in large scale events and temporary structures.
• Able and willing to travel.
• Pro-active and able to take responsibility.
• Detailed knowledge of small to large scale operations and Health and Safety best practice
• Sound commercial awareness – management of budgets for events and keeping within the budget set.
• Strong negotiating and contract management skills.
• Ability to network and liaise with senior people/trade bodies, associations and diverse cultures.
• Ability to work calmly under pressure in a busy, fast-paced, and agile environment.
• Good team player: able to work well in a team.
• Organised and methodical, with high attention to detail.
• Good at multitasking and working on different events/projects at the same time.
• Good problem solver.
• Good communication skills: can communicate clearly and concisely with different communities and groups.
• Knowledge of MS Office Suite, including: MS Word, PowerPoint, Outlook, and Excel

Desirable

• Budget experience: inputting into event budgets, keeping within the set budget/recent forecast, cost saving/negotiations and/or ensuring the event’s profitability.
• Knowledge of project management software: Monday.com and/or Smartsheet.
• Previous people management experience, understanding of managing a direct report.
• Additional Languages are advantageous, but not essential.
• IOSH certificate
• Knowledge and experience with AutoCAD is helpful.

• Direct and manage all day-to-day warehouse operations, ensuring smooth and efficient workflow.
• Oversee the receiving, warehousing, distribution, and maintenance operations.
• Implement and maintain optimal inventory levels and accuracy through robust tracking systems.
• Develop and enforce standard operating procedures (SOPs) for all warehouse activities.
• Manage and lead a team of warehouse staff, providing training, guidance, and performance evaluations.
• Ensure the efficient and safe operation of all warehouse equipment and machinery.
• Monitor and control operational costs, identifying opportunities for savings and efficiency improvements.
• Maintain a clean, organized, and safe working environment in compliance with health and safety regulations.
• Coordinate with transportation providers and other departments to ensure timely order fulfillment and delivery.
• Implement and utilize warehouse management system (WMS) technology to enhance operations.
• Analyze performance data to identify areas for improvement and implement corrective actions.
• Develop and manage budgets for the warehouse department.
• Liaise with suppliers and customers regarding delivery schedules and inventory matters.
• Plan and execute seasonal and promotional peak periods to meet demand.
• Ensure compliance with all legal and regulatory requirements for warehousing and logistics.

• Bachelor's degree in Logistics, Supply Chain Management, Business Administration, or a related field; a Master's degree is a plus.
• Minimum of 7 years of experience in warehouse management or a similar logistics role.
• Proven experience in inventory management, order fulfillment, and shipping operations.
• Strong knowledge of warehouse management systems (WMS) and relevant software.
• Excellent leadership, team management, and problem-solving skills.
• Demonstrated ability to optimize warehouse processes and improve efficiency.
• Knowledge of health and safety regulations in a warehouse environment.
• Strong communication and interpersonal skills.
• Ability to work effectively under pressure and meet deadlines.
• Proficiency in data analysis and reporting.
• Must be available to work on-site in Delhi.

• Oversee all day-to-day warehouse operations, including receiving, put-away, inventory management, picking, packing, and shipping.
• Develop and implement efficient warehouse layouts and workflows to maximize space utilization and productivity.
• Manage inventory levels accurately, conduct cycle counts, and implement measures to reduce stock discrepancies.
• Ensure timely and accurate fulfillment of all customer orders.
• Lead, train, and motivate the warehouse team to achieve operational targets and maintain high performance standards.
• Implement and enforce all safety regulations and company policies to ensure a safe working environment.
• Manage relationships with third-party logistics providers, carriers, and suppliers.
• Monitor key performance indicators (KPIs) for warehouse operations and implement strategies for improvement.
• Utilize warehouse management systems (WMS) effectively for operational tracking and reporting.
• Manage operational budgets and control costs associated with warehouse operations.

• Bachelor's degree in Logistics, Supply Chain Management, Business Administration, or a related field.
• Minimum of 5 years of progressive experience in warehouse operations management or a similar role.
• Proven experience with Warehouse Management Systems (WMS) and inventory control techniques.
• Strong understanding of logistics, supply chain principles, and best practices.
• Excellent leadership, team management, and communication skills.
• Demonstrated ability to problem-solve and make sound decisions under pressure.
• Proficiency in Microsoft Office Suite, particularly Excel.
• Knowledge of health and safety regulations in warehouse environments.
• Ability to work in a fast-paced, demanding environment.
• Strong organizational and time management skills.

• Manage and direct all warehouse activities, including receiving, warehousing, inventory control, order fulfillment, and shipping.
• Develop and implement efficient warehouse layouts and processes to optimize space utilization and workflow.
• Supervise, train, and mentor warehouse staff, ensuring high levels of performance, safety, and adherence to company policies.
• Implement and maintain stringent safety protocols and procedures to ensure a safe working environment for all employees.
• Manage inventory levels, conduct regular cycle counts, and implement strategies to minimize stock discrepancies and obsolescence.
• Oversee the effective use of Warehouse Management Systems (WMS) and other relevant technologies.
• Monitor key performance indicators (KPIs) such as order accuracy, on-time shipments, and operational costs, and implement corrective actions as needed.
• Collaborate with logistics, procurement, and other departments to ensure seamless supply chain operations.
• Manage relationships with third-party logistics providers and suppliers.
• Prepare budgets for warehouse operations and manage expenses effectively.
• Ensure compliance with all relevant regulations, including transportation and safety standards.

• Bachelor's degree in Logistics, Supply Chain Management, Business Administration, or a related field.
• Minimum of 7 years of progressive experience in warehouse operations management.
• Proven track record of successfully managing large-scale warehouse facilities and teams.
• Extensive knowledge of warehouse management systems (WMS) and inventory control techniques.
• Strong leadership, team management, and motivational skills.
• Excellent understanding of health and safety regulations within a warehouse environment.
• Proficiency in data analysis and reporting to drive operational improvements.
• Strong problem-solving and decision-making abilities.
• Excellent communication and interpersonal skills.
• Experience with lean principles or Six Sigma methodologies is a plus.

• Oversee all daily hotel operations, including front desk, F&B, housekeeping, and maintenance.
• Ensure exceptional guest service standards are met and exceeded.
• Develop and implement operational strategies to improve efficiency and profitability.
• Manage departmental budgets, controlling costs and optimizing resource allocation.
• Lead, train, and motivate a diverse team of hotel staff.
• Ensure compliance with health, safety, and licensing regulations.
• Monitor guest feedback and implement improvements based on reviews.
• Manage inventory and procurement processes for operational supplies.
• Develop and maintain positive relationships with guests, staff, and vendors.
• Handle guest complaints and resolve issues promptly and effectively.

• Bachelor's degree in Hospitality Management, Business Administration, or a related field.
• Minimum of 5 years of experience in hotel operations management.
• Proven leadership and team management skills.
• Strong understanding of hotel operations and financial management.
• Excellent communication, interpersonal, and problem-solving skills.
• Ability to work under pressure and manage multiple priorities.
• Knowledge of hospitality industry trends and best practices.
• Proficiency in hotel management software.