550 Operations Manager jobs in Delhi

Job Description: Operation Program Manager

Work Type: Hybrid

Work time: EST and PST time zone work hours

Job Summary

We are seeking an experienced Operations Program Manager, based in India (open to any location), to lead global supply chain and factory readiness operations for our IT Cloud Infrastructure and Data Center Manufacturing initiatives. This role will be responsible for managing complex programs, ensuring seamless coordination across cross-functional teams and external partners

Key Responsibilities

• Lead and manage global supply chain program management (PgM) services.
• Drive factory readiness and supplier onboarding for new and sustaining programs.
• Serve as the primary point of contact for cross-functional leadership and external stakeholders.
• Manage escalations and ensure timely resolution of operational issues.
• Oversee project schedules, deliverables, and risk mitigation strategies.
• Provide regular updates and executive-level reporting.

Qualifications

• Bachelor’s or master’s degree in engineering, Supply Chain, or related field.
• 10+ years of experience in IT infrastructure, manufacturing operations, or supply chain.
• PMP or PgMP certification preferred.
• Strong leadership, communication, and stakeholder management skills.
• Experience working with global teams and suppliers.
• Proficient in SCM Tools / Modules across: Kinaxis, E2open, SAP, iValua

Key Responsibilities

Transaction Data Management

• Supervise acquisition, validation, and systematic management of client investment transactions from multiple product providers (AMCs, insurers, banks, etc.).
• Oversee reconciliation of transaction feeds with internal systems and resolve exceptions.
• Drive automation for transaction processing, ensuring scalability and minimal manual intervention.

Brokerage Rate Structure Management

• Maintain database of brokerage rates and incentives to be received from Product providers.
• Analyze increase / decrease in rate structures and provide inputs to the Product team.
• Participate in creation a smart payout rate structure balancing profitability with market competitiveness.
• Track rates being offered by competitors and generate analysis.

Brokerage Receipt & Reconciliation

• Lead monthly/quarterly reconciliation of brokerage/commission receipts from all manufacturers, ensuring alignment with business generated.
• Analyze variances in brokerage received vs. expected and initiate corrective actions with product partners.
• Escalate internally in case of delays in reconciliations.

Brokerage Payout Administration

• Structure and monitor brokerage payout processes according to agreed slabs/networks, including multi-tier distribution networks.
• Ensure accurate calculation and compliance with TDS, GST, and other statutory deductions prior to payout.
• Oversee timely disbursement of brokerage to all network partners; address disputes and resolve escalations.

MIS: Analysis & Insights

• Drive analysis of data and generate meaningful insights for continuous improvement.
• Track revenue and margins at various levels B2B / B2C, RM, Partner, etc and drive continuous increase in margins.

Qualifications

• Graduate/Postgraduate in Finance, Commerce or related field.
• 5+ years of experience in transaction operations, finance, or back-office roles in BFSI/financial products distribution, with exposure to mutual fund and insurance operations.
• Proven track record of leading teams and process improvement projects.
• Familiarity with brokerage calculation systems, advanced Excel, and MIS reporting.
• Demonstrated analytical, negotiation, and stakeholder management skills.

Key Skills

• Transaction data management and reconciliation
• Brokerage payout administration (multi-product & multi-layered networks)
• Financial reporting & variance analysis
• Process automation and project management
• Leadership and team management
• Proficiency in Excel and relevant financial software

This role is ideal for professionals seeking responsibility for critical operations supporting a large financial distribution business and offers a pathway to senior leadership in operations, finance, or partner management.

Make an impact with NTT DATA
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it's a place where you can grow, belong and thrive.

Required Experience
:

7+ years of managing relevant IT network operations team

Proven record of maintaining & troubleshooting complex networks

Experience in team development/strategies/polices for operations improvement

Responsibilities
:

Managing Team of 20+ network Engineers, providing guidance & fostering their professional development

Participate and drive technically all P1/P2 incidents and critical activities/changes by having technical discussions with all stakeholders

Ensuring all incidents/service requests/changes are closed within defined SLA and there are no gaps

Working closely with Incident/Problem management teams for operations improvement in network

Working with cross functional teams for implementing new projects & handover the same to operations team

Working with OEM's/vendor ISP team for any escalated cases regarding support/hardware services for quick resolution

Creating process /policies & critical SOP's for smooth network operations & closing Compliance points on time

Work closely with Automation/tools teams to automate daily tasks to offload teams for doing quality work

Engaging team in technical discussions on weekly basis for keeping team updated on technologies & helping them in their personal growth

Participate & prepare data for Daily/Weekly/Monthly & Governance with client

Technical Skills Set
:

Network Infrastructure management(LAN/WAN)

Good Knowledge of Routing/Switching protocols (Arista/Cisco)

Good Knowledge of Network Security (Palo Alto/Panorama)

Good Knowledge of NAC/Wifi (Arista)

Network monitoring /diagnostic/ticketing )

Basic knowledge of cloud networking (AWS)

Soft Skills
:

Leadership & Team Building Capabilities

Effective Communication(written/verbal communication)

Strategic analyst & proactive problem solving approach

Education & Certification
:

Science Graduate preferably in IT/CSE

ITIL certification is mandatory

CCNA/CCNP is desirable

Workplace type:
On-site Working

About NTT DATA
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.

Equal Opportunity Employer
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.

We are seeking a dynamic and experienced
Operations Manager
to oversee the day-to-day management and operational excellence of a chain of medical clinics across Delhi and North India. The ideal candidate will have strong leadership skills, experience in healthcare operations, and the ability to streamline processes, ensure compliance, and drive patient satisfaction while supporting business growth.

Key Responsibilities

Clinic Operations Management

• Oversee daily operations of multiple clinics across Delhi and North India.
• Ensure smooth functioning of clinics including patient care, scheduling, staffing, and facility management.
• Standardize operating procedures and ensure consistency across all branches.
• Monitor clinic performance metrics (patient flow, revenue, service quality, etc.).

Team Leadership & People Management

• Lead, train, and mentor clinic managers, medical staff, and support teams.
• Ensure proper staffing levels and efficient workforce management.
• Foster a culture of accountability, teamwork, and patient-first service.

Compliance & Quality Assurance

• Ensure all clinics comply with local healthcare regulations, licensing, and accreditation standards.
• Implement and monitor quality control measures for healthcare delivery and patient safety.
• Conduct periodic audits and ensure adherence to SOPs and best practices.

Financial & Business Operations

• Manage budgets, cost control, and revenue targets for each clinic.
• Work with finance teams on billing, expense tracking, and profitability analysis.
• Identify opportunities to improve efficiency and reduce operational costs.

Patient Experience & Service Excellence

• Drive initiatives to enhance patient satisfaction and overall experience.
• Address patient concerns, feedback, and complaints promptly and effectively.
• Implement CRM tools and patient engagement strategies where required.

Strategic Growth & Expansion

• Collaborate with senior management to plan and execute expansion strategies in North India.
• Support in identifying new clinic locations and overseeing setup operations.
• Analyze market trends and competitor activities to ensure business competitiveness.

Requirements

• Bachelor's degree in
  Healthcare Management, Business Administration, or related field
  (Master's preferred).
• Minimum
  7–10 years of experience
  in healthcare / clinic / hospital operations management.
• Strong understanding of healthcare regulations, compliance, and accreditation processes.
• Proven ability to manage multi-location operations and large teams.
• Excellent leadership, communication, and organizational skills.
• Strong analytical and problem-solving abilities.
• Proficiency in MS Office and healthcare management systems.
• Willingness to travel across Delhi and North India as required.

Job Profile:

• To accomplish the North Region operational activity, and escalate when necessary to Management.
• To ensure the appropriate staffing in the Operations Team and to drive future-oriented workforce planning, in line with productivity targets
• To effectively manage and be overall accountable for the performance of the operations teams.
• To ensure the implementation of operational Standards & Guidelines .
• To monitor operational performance of designated Branch Operations.

General Management and Leadership

• Drive effective and future-oriented resource planning in the organization, in line with productivity targets: place the right people into the right roles and hire talent with the right skills to make a career, not only to fill current vacancies.
• Effectively manage the performance of the OPS teams, coach and support the team leaders as necessary
• Escalate quality / performance issues to Management when necessary.
• Update and support rolling forecast estimates on a monthly basis
• Ensure strict adherence to the Code of Conduct
• Drive profitability.
• Ensuring profitability in the day-to-day operations
• Drive actions to maximize profit on file level and to eliminate loss-making files
• Ensure compliance.
• Ensure consistent achievement of operational standards to meet customer requirements.
• Manage and monitor productivity KPIs against budget, initiate corrective actions.
• Optimize and implement operational standards & guidelines and drive continuous improvement of operations Team.
• Evaluate and monitor operational risks, ensure contingency planning, and implement corrective actions.

Qualifications

• Good knowledge of all the products in Freight industry
• Market Knowledge (customers, competitors, suppliers, overall environment)

Educational background / Work experience

• Minimum 5 years of Freight forwarding industry
• Minimum 3 years of experience in people management and leadership, including recruitment, training & development, coaching, conflict and performance management.

Site Operations & Troubleshooting

• Regularly visit client sites in
  Delhi NCR, Punjab, and Chandigarh
  .
• Handle issues related to
  manpower attendance, overtime, uniforms, shoes, safety compliance, and audits
  .
• Escalate only critical matters to the Director — otherwise
  close issues independently
  .
• Maintain an
  audit checklist
  and send weekly reports.

Manpower & Employee Handling

• Ensure workers report on time and follow discipline at sites.
• Deal firmly with
  headstrong employees
  or repeated absentees.
• Coordinate with the
  deployment team
  for replacements or new hiring when needed.

Client Coordination

• Act as the
  first point of contact
  for operational issues with clients like Godrej, Delhivery, etc.
• Provide timely updates to clients and maintain good working relationships.
• Support in
  client audits
  and ensure compliance documents are ready.

Finance & Payment Follow-ups

• Update and monitor
  bank statements, outstanding, and collections
  .
• Follow up with clients' accounts teams for pending payments.
• Coordinate with internal
  accounts/finance team
  for invoicing and reconciliation.

.
Business Development Support

• Assist Director in
  new business meetings
  and presentations.
• Identify leads or opportunities during site visits and client discussions.
• Maintain a basic
  pipeline tracker
  of leads and follow-ups.

Requirements

• 4–7 years' experience in
  operations support / manpower outsourcing / facility management / sales admin / site coordination
  .
• Strong communication skills in
  Hindi & English
  (Punjabi a plus).
• Ability to
  handle manpower firmly
  and deal with client escalations professionally.
• Comfortable with frequent travel (Delhi NCR + Punjab/Chandigarh).
• Working knowledge of
  basic accounts follow-up
  (payments, outstanding, reconciliation).
• Computer literate (Excel, email, reporting).

Compensation

• ₹25,000 – ₹35,000/month
  (depending on experience).

About 2070Health -

W Health has set up Indias first healthcare focused Venture Studio called 2070 Health - an innovation platform that builds transformative healthcare companies from scratch by discovering disruptive opportunities in whitespaces. Distinct from the accelerator approach, our venture studio is closely involved in idea generation, day-to-day operations, and strategic decisions of growing the new business. Companies incubated in the last 15 months include Elevate Now, Nivaan Care, Reveal Healthtech, BabyMD, and Everhope Oncology.

Role Overview -

We are looking for an Operations Manager on a 2-month contract to help set up and manage clinic operations for a new preventive health platform being built under 2070 Health. This project involves onboarding partner clinics, managing vaccine inventory, and coordinating at-home vaccination services across Delhi-NCR.

Key Responsibilities -

1. Oversee onboarding and operational setup of new partner clinics including branding and infrastructure readiness

2. Manage vaccine inventory across clinics and ensure stock tracking, replenishment, and cold chain compliance.

3. Coordinate at-home vaccination services by scheduling nursing staff and ensuring timely patient service.

4. Conduct regular site visits to ensure clinic operations are running efficiently and meet quality standards.

5. Liaise with internal teams, vendors, and clinic partners to maintain service consistency and resolve operational bottlenecks

Requirements

1. 2 to 4 years of experience in operations roles at startups, especially in healthcare, logistics, or field services.

2. Graduate from a Tier 2 college or above.

3. Strong communication and organizational skills.

4. Ability to manage field logistics and multitask under pressure.

5. Willingness to travel frequently within South Delhi.

Preferred Qualifications -

1. Experience in healthcare operations or vaccination program coordination.

2. Proficiency in Excel or Google Sheets for inventory and data tracking.

Benefits

1. Opportunity to build high-impact operations in a healthcare startup.

2. A collaborative work culture focused on execution and ownership.

3. Exposure to real-world impact through direct coordination of clinical services.

Manage Shopify ops, courier/claims, returns, SOPs, KPIs, warehouses, and a small team. Ensure efficiency, automation, and smooth cross-functional coordination. Strong logistics & problem-solving skills needed.

Role Description

This is a full-time on-site role for an Operations Manager located in Delhi, India. The Operations Manager will be responsible for overseeing daily operations, ensuring efficient workflows, managing staff, and coordinating between departments. Additionally, the role involves implementing and improving operational policies and procedures, monitoring and analyzing performance metrics, and ensuring compliance with company standards and regulations.

Qualifications

• Strong leadership and team management skills
• Excellent organizational and multitasking abilities
• Experience with operational policies and procedures
• Ability to analyze and improve performance metrics
• Strong communication and interpersonal skills
• Problem-solving and decision-making capabilities
• Bachelor's degree in Business Administration, Management, or related field
• Experience in the technology or agency sector is a plus