Explore technical support job opportunities across India. These roles involve providing assistance to users experiencing issues with software, hardware, or network systems. Common responsibilities include troubleshooting problems, documenting solutions, and guiding users through technical processes. Technical support positions are available in various industries, from IT companies to customer service centers, offering diverse career paths for individuals with strong problem-solving and communication skills.8,261 Technical Support jobs in India
Walk in Drive for Freshers-voice Process-night Shift
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Job Description
Scyo Decision Services Chennai( Taramani, Perungudi, OMR )
**Time and Venue**: 7th March - 8th March, 11.00 AM - 3.00 PM
**Address**: SCYO Decision Services, 69, Bethel Nagar St, Industrial Estate, Perungudi, Chennai, Tamil Nadu 600096
Openings for International Voice Process
- AR Calling/IV/Authorization/Patient Calling-US healthcare (For Freshers)
**Designation** : Trainee Client Service Executive
**Shift**: 6.30PM to 3.30AM IST
**Process**: Voice Process-Night Shift -US Healthcare - RCM
**Job Location**: Tidel Park (Taramani) or Perungudi (Next to Perungudi EB office), Chennai.
**Job Roles**:
- Work in teams that process medical billing transactions and strive to achieve team goal In some cases
- To make calls to insurance companies or to the client to follow up on unpaid claims.
- To make calls to patients on behalf of doctor's office
- Absorb all business rules provided by the customer and process transactions with a high standard of accuracy and within the stipulated turnaround time
- Should be willing to join immediately for **work from office mode**:
- Any degree or Diploma(12+Diploma only) is mandatory
- Freshers from 2020 passed out onwards only.
- Should have **Decent English communication skills**(Written and oral)
- Should posses good **typing skills** and good **knowledge in MS office(Excel Knowledge mandatory)**:
- Food facility available for all night shift employee.
- Medical insurance facility for all employees
**Chennai Address**:
SCYO Decision Services
69, Bethel Nagar St, Industrial Estate, Perungudi, Chennai, Tamil Nadu 600096
**Job Types**: Full-time, Permanent, Fresher
Pay: ₹170,000.00 - ₹213,000.00 per year
**Benefits**:
- Commuter assistance
- Food provided
- Health insurance
- Leave encashment
- Provident Fund
Schedule:
- Evening shift
- Fixed shift
- Monday to Friday
- Night shift
- US shift
Supplemental Pay:
- Yearly bonus
Work Location: In person
Expected Start Date: 10/03/2025
Job No Longer Available
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Customer Technical Support
Posted today
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Job Description
Experience: 2 Month - 1 Years
Budget : 25k
Notice Period: Immediate joiner
Job Mode: Rotational Shift
Job Duties:
1. Handling Calls: Managing a high volume of inbound and outbound calls via IVR (Interactive Voice Response) in a timely and professional manner.
2. Communication: Communicating with customers through various channels, including email, Calls and WhatsApp.
3. Customer Service: Identifying customer needs, addressing complaints, and offering suitable solutions.
4. Escalating Issues: Escalating unresolved issues to appropriate management or departments for further action.
5. Follow-up: Conducting follow-up with customers to ensure issues are resolved to their satisfaction.
6. Customer Records: Maintaining accurate customer information in the company's Customer Relationship Management (CRM) system.
7. Reporting: Completing call logs and generating relevant reports for management
Customer Technical Support
Posted 21 days ago
Job Viewed
Job Description
Experience: 2 Month - 1 Years
Budget : 25k
Notice Period: Immediate joiner
Job Mode: Rotational Shift
Job Duties:
1. Handling Calls: Managing a high volume of inbound and outbound calls via IVR (Interactive Voice Response) in a timely and professional manner.
2. Communication: Communicating with customers through various channels, including email, Calls and WhatsApp.
3. Customer Service: Identifying customer needs, addressing complaints, and offering suitable solutions.
4. Escalating Issues: Escalating unresolved issues to appropriate management or departments for further action.
5. Follow-up: Conducting follow-up with customers to ensure issues are resolved to their satisfaction.
6. Customer Records: Maintaining accurate customer information in the company's Customer Relationship Management (CRM) system.
7. Reporting: Completing call logs and generating relevant reports for management
Customer Technical Support Specialist
Posted today
Job Viewed
Job Description
At Teradata, we believe that people thrive when empowered with better information. That's why we built the most complete cloud analytics and data platform for AI. By delivering harmonized data, trusted AI, and faster innovation, we uplift and empower our customers-and our customers' customers-to make better, more confident decisions. The world's top companies across every major industry trust Teradata to improve business performance, enrich customer experiences, and fully integrate data across the enterprise.
**What You'll Do**
The Teradata Global Support Organization-Base (GSO BASE) Support team is a 24x7, high volume global support center. Along with incident management, we provide technical/functional knowledge necessary to resolve customer's problems, both internal and external. The support is provided in multiple languages across the globe.
The **Technical Support Specialist** works in a fast-paced, demanding technical customer support center environment that requires timely solutions to complex technical problems, often of a critical nature to the customer. As a technical support specialist for Teradata's Base Support team, you will perform troubleshooting activities, escalate problems to the appropriate party(s), and assist in communicating the solution to the customer. You will develop and maintain a working knowledge of current hardware, software, firmware, processes, and tools. You are required to have both strong technical and interpersonal skills. Below are the key responsibilities for this role:
+ Provide frontline support to Teradata global customers with a primary focus on the region of France and willing to work in the CET time zone.
+ Accept and respond to incoming calls, incidents, and emails.
+ Provide Initial problem triage and clarify problem definition.
+ Track, monitor and maintain incident progress.
+ You should be able to collaborate effectively with other support analysts, developers, engineers, and various teams to resolve complex issues.
+ Apply search tools to identify previously developed solutions and recognize patterns and symptoms.
+ Search knowledge bases for known solutions to known problems.
+ Identification and management of duplicate incidents.
+ Extract logs, dumps, error files from customer systems and analyze.
+ Isolate problem area through problem recreation.
+ Provide remote support to on-site resources.
+ Coordinate with customers and end-users to implement solutions.
+ Log problem resolution and support knowledge creation.
+ Coordinates activities associated with product/service resolution issues.
**Who You'll Work With**
As the Technical Support Specialist for GSO BASE typically works in a collaborative environment and interacts with various teams and individuals within Teradata. Some of the key stakeholders and colleagues that a Technical Support Specialist- French Support may work with Customers, Product Support Engineers, Platform support engineers, Service Experience Managers, Critical Support Managers, Infrastructure and Operations Teams, Training and Onboarding Teams, Third-party Vendors, and other Engineering teams.
**What Makes You a Qualified Candidate**
+ Provide frontline support to Teradata global customers with a primary focus on the region of France.
+ The candidate must possess native-level fluency in both written and spoken French. This is essential for effectively communicating with our French speaking customers and colleagues.
+ Excellent oral and written communications skills in English.
+ 3-5 years of Technical Support related experience.
+ BA/BS in Computer Science or equivalent experience.
+ Good Database and Operating System knowledge.
+ Experience in Help Desk/Customer service position is a plus.
+ Knowledge of Support Center procedures and troubleshooting protocols.
+ Knowledge of UNIX, Linux, Windows, and other current operating systems.
+ Knowledge of Teradata support tools including the installation of remote tools is a plus.
**What You'll Bring**
As a Technical Support Specialist for GSO BASE, you will need to bring a combination of technical expertise, customer service skills, and problem-solving abilities to effectively assist customers with their on-Prem and Cloud-related issues. You will serve as a bridge between customers and the technical aspects of Teradata services. Your ability to solve problems, provide excellent customer service, and stay current with cloud & On Prem technologies will be essential in ensuring customer satisfaction and success in this role. Below are the preferred qualifications to excel in this role:
+ Knowledge of TDBMS or other relational databases.
+ Knowledge of Linux, UNIX, Windows, and other current operating systems.
+ Knowledge of Support Center procedures and troubleshooting protocols.
+ Knowledge of remote support tools including installation.
+ Knowledge of Cloud technologies.
#LI-AH1
Why We Think You'll Love Teradata
We prioritize a people-first culture because we know our people are at the very heart of our success. We embrace a flexible work model because we trust our people to make decisions about how, when, and where they work. We focus on well-being because we care about our people and their ability to thrive both personally and professionally. We are committed to actively working to foster an inclusive environment that celebrates people for all of who they are.
Customer Technical Support Specialist
Posted today
Job Viewed
Job Description
At Teradata, we believe that people thrive when empowered with better information. That's why we built the most complete cloud analytics and data platform for AI. By delivering harmonized data, trusted AI, and faster innovation, we uplift and empower our customers-and our customers' customers-to make better, more confident decisions. The world's top companies across every major industry trust Teradata to improve business performance, enrich customer experiences, and fully integrate data across the enterprise.
**What You'll Do**
The Teradata Global Support Organization-Base (GSO BASE) Support team is a 24x7, high volume global support center. Along with incident management, we provide technical/functional knowledge necessary to resolve customer's problems, both internal and external. The support is provided in multiple languages across the globe.
The **Technical Support Specialist** works in a fast-paced, demanding technical customer support center environment that requires timely solutions to complex technical problems, often of a critical nature to the customer. As a technical support specialist for Teradata's Base Support team, you will perform troubleshooting activities, escalate problems to the appropriate party(s), and assist in communicating the solution to the customer. You will develop and maintain a working knowledge of current hardware, software, firmware, processes, and tools. You are required to have both strong technical and interpersonal skills. Below are the key responsibilities for this role:
+ Provide frontline support to Teradata global customers with a primary focus on the region of France and willing to work in the CET time zone.
+ Accept and respond to incoming calls, incidents, and emails.
+ Provide Initial problem triage and clarify problem definition.
+ Track, monitor and maintain incident progress.
+ You should be able to collaborate effectively with other support analysts, developers, engineers, and various teams to resolve complex issues.
+ Apply search tools to identify previously developed solutions and recognize patterns and symptoms.
+ Search knowledge bases for known solutions to known problems.
+ Identification and management of duplicate incidents.
+ Extract logs, dumps, error files from customer systems and analyze.
+ Isolate problem area through problem recreation.
+ Provide remote support to on-site resources.
+ Coordinate with customers and end-users to implement solutions.
+ Log problem resolution and support knowledge creation.
+ Coordinates activities associated with product/service resolution issues.
**Who You'll Work With**
As the Technical Support Specialist for GSO BASE typically works in a collaborative environment and interacts with various teams and individuals within Teradata. Some of the key stakeholders and colleagues that a Technical Support Specialist- French Support may work with Customers, Product Support Engineers, Platform support engineers, Service Experience Managers, Critical Support Managers, Infrastructure and Operations Teams, Training and Onboarding Teams, Third-party Vendors, and other Engineering teams.
**What Makes You a Qualified Candidate**
+ Provide frontline support to Teradata global customers with a primary focus on the region of France.
+ The candidate must possess native-level fluency in both written and spoken French. This is essential for effectively communicating with our French speaking customers and colleagues.
+ Excellent oral and written communications skills in English.
+ 3-5 years of Technical Support related experience.
+ BA/BS in Computer Science or equivalent experience.
+ Good Database and Operating System knowledge.
+ Experience in Help Desk/Customer service position is a plus.
+ Knowledge of Support Center procedures and troubleshooting protocols.
+ Knowledge of UNIX, Linux, Windows, and other current operating systems.
+ Knowledge of Teradata support tools including the installation of remote tools is a plus.
**What You'll Bring**
As a Technical Support Specialist for GSO BASE, you will need to bring a combination of technical expertise, customer service skills, and problem-solving abilities to effectively assist customers with their on-Prem and Cloud-related issues. You will serve as a bridge between customers and the technical aspects of Teradata services. Your ability to solve problems, provide excellent customer service, and stay current with cloud & On Prem technologies will be essential in ensuring customer satisfaction and success in this role. Below are the preferred qualifications to excel in this role:
+ Knowledge of TDBMS or other relational databases.
+ Knowledge of Linux, UNIX, Windows, and other current operating systems.
+ Knowledge of Support Center procedures and troubleshooting protocols.
+ Knowledge of remote support tools including installation.
+ Knowledge of Cloud technologies.
#LI-AH1
Why We Think You'll Love Teradata
We prioritize a people-first culture because we know our people are at the very heart of our success. We embrace a flexible work model because we trust our people to make decisions about how, when, and where they work. We focus on well-being because we care about our people and their ability to thrive both personally and professionally. We are committed to actively working to foster an inclusive environment that celebrates people for all of who they are.
Specialist- Customer Technical Support
Posted 6 days ago
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Job Description
At first glance, you'll see that for more than 80 years we've been dedicated to advancing and optimizing the laboratory to move science and healthcare forward. Join a team where you can be heard, be supported, and always be yourself. We're building a culture that celebrates backgrounds, experiences, and perspectives of all our associates. Look again and you'll see we are invested in you, providing the opportunity to build a meaningful career, be creative, and try new things with the support you need to be successful.
Beckman Coulter Diagnostics is proud to work alongside a community of six fellow Diagnostics Companies at Danaher. Together, we're working at the pace of change to improve patient lives with diagnostic tools that address the world's biggest health challenges.
The Specialist- Customer Technical Support for Beckman Coulter Diagnostics is responsible for providing high quality (1st Level) telephonic service response to the clients with good communications skills and teamwork skills to work with his supervisor and the field service and applications operational team. The goals of his/her activities are to help to create and maintain a high level of customer satisfaction and a good company image.
This position is part of the Technical Excellence Center located in Mumbai and will be Onsite, based in Mumbai. At Technical Excellence Center, our vision is to ensure quick response to our valued customers through tele support to resolve their queries and relentlessly delivering solutions through technology advancement to improve uptime and turnaround time of equipment.
You will be a part of the Technical Excellence Center team and report to the Lead - TEC responsible for responding to customer calls in a timely manner, identifying and escalating priority issues as per customers specifications, providing technical support to the customers and resolving the technical and application issues. If you thrive in an amazing and multifunctional role and want to work to build a world-class Customer Service Support organization.
In this role, you will have the opportunity to:
+ Provide timely and effective technical and application support to customers, ensuring resolution of issues related to Beckman products. Perform telephonic troubleshooting, maintenance, software updates, and necessary product modifications as required. Undergo cross-functional training to gain proficiency in both service and application aspects of Beckman instruments. Deliver second-level technical support and escalate or redirect complex issues to appropriate expert resources when necessary. Respond to customer inquiries, accurately assess their needs, and determine the most effective resolution path.Adhere strictly to standard operating procedures and company-defined service protocols. Resolve technical problems efficiently to maintain high fix-rate targets and ensure customer satisfaction.
+ Leverage advanced clinical laboratory knowledge and hands-on experience to support complex escalations and perform in-depth troubleshooting. Monitor, collect, and analyze customer complaint data to identify trends and drive continuous improvement in customer satisfaction.
+ Effectively prioritize tasks and manage time to meet critical deadlines in a dynamic support environment.
+ Apply logical thinking and creative problem-solving to facilitate swift and effective issue resolution. Utilize customer interaction data and feedback to implement service enhancements and strengthen customer relationships.
+ Handle internal and external conflicts professionally, turning challenges into opportunities for process and service improvement. Demonstrate strong team spirit by actively collaborating with peers, sharing knowledge, and supporting colleagues to achieve common goals and ensure seamless service delivery.
The essential requirements of the job include:
+ Education: Biomedical/ Electronics/Instrumentation. M.Sc./BE/B. Tech
+ Experience: Minimum 2-3 Years Experience in IVD Service, application or Clinical Laboratory.
+ Essential Skills: Good Computer Skills on Word, Excel, Power Point is a must.
+ Possess good telephonic troubleshooting, demonstrating excellent phone etiquette and clear communication.
+ Strong proficiency in spoken English and Hindi is essential for effective customer communication. The ability to communicate at least one or more additional regional language is a valuable advantage.
It would be a plus if you also possess previous experience in:
+ Field service/ Application in Biochemistry, Immunology, Hematology.
+ Working experience as Phone support specialist.
+ Working as Lab technologist in Hospital.
Join our winning team today. Together, we'll accelerate the real-life impact of tomorrow's science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.
For more information, visit .
Technical Support
Posted 2 days ago
Job Viewed
Job Description
Job Summary: We are seeking a proactive and customer-oriented Technical Support to join our team. The ideal candidate will provide technical assistance to clients and internal teams, troubleshooting software, hardware, and network-related issues. This role requires strong problem-solving skills, effective communication, and a commitment to delivering timely resolutions.
Key Responsibilities:
- Assist customers via phone, email, and chat to resolve technical issues efficiently.
- Document customer interactions, reported issues, and resolutions in the support system.
- Create and maintain technical documentation and knowledge base articles.
- Collaborate with cross-functional teams, including development and IT, to enhance customer experience.
- Stay updated with industry trends, emerging technologies, and product developments.
- Demonstrate excellent problem-solving skills and the ability to work under pressure.
Qualifications & Skills:
- Bachelor’s degree in computer science, Information Technology, or a related field.
- 1-2 years of experience in technical support, IT support, or a similar role.
- Strong knowledge of computer systems, mobile devices, networking, and software.
- Excellent verbal and written communication skills.
- Ability to explain technical concepts clearly to non-technical users.
- Willingness to work under pressure
- Preferred location: Kerala.
Technical Support
Posted 2 days ago
Job Viewed
Job Description
Job Summary: We are seeking a proactive and customer-oriented Technical Support to join our team. The ideal candidate will provide technical assistance to clients and internal teams, troubleshooting software, hardware, and network-related issues. This role requires strong problem-solving skills, effective communication, and a commitment to delivering timely resolutions.
Key Responsibilities:
- Assist customers via phone, email, and chat to resolve technical issues efficiently.
- Document customer interactions, reported issues, and resolutions in the support system.
- Create and maintain technical documentation and knowledge base articles.
- Collaborate with cross-functional teams, including development and IT, to enhance customer experience.
- Stay updated with industry trends, emerging technologies, and product developments.
- Demonstrate excellent problem-solving skills and the ability to work under pressure.
Qualifications & Skills:
- Bachelor’s degree in computer science, Information Technology, or a related field.
- 1-2 years of experience in technical support, IT support, or a similar role.
- Strong knowledge of computer systems, mobile devices, networking, and software.
- Excellent verbal and written communication skills.
- Ability to explain technical concepts clearly to non-technical users.
- Willingness to work under pressure
- Preferred location: Kerala.
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Technical Support
Posted 2 days ago
Job Viewed
Job Description
Key Responsibilities:
Assist customers via phone, email, and chat to resolve technical issues efficiently.
Document customer interactions, reported issues, and resolutions in the support system.
Create and maintain technical documentation and knowledge base articles.
Collaborate with cross-functional teams, including development and IT, to enhance customer experience.
Stay updated with industry trends, emerging technologies, and product developments.
Demonstrate excellent problem-solving skills and the ability to work under pressure.
Qualifications & Skills:
Bachelor’s degree in computer science, Information Technology, or a related field.
1-2 years of experience in technical support, IT support, or a similar role.
Strong knowledge of computer systems, mobile devices, networking, and software.
Excellent verbal and written communication skills.
Ability to explain technical concepts clearly to non-technical users.
Willingness to work under pressure
Preferred location: Kerala.
Technical support
Posted today
Job Viewed
Job Description
Appy Before 27-06-2025
Position: Technical support
Location: Pune
Experience: 1 year
CTC Details: It would be disclosed after the HR round as depends on the performance.
Requirements:
Qualification: Any Graduate
Certification: Microsoft Azure/Cisco/AWS/red hat/Cybersecurity/MCSA
Department: Technical Department
Employment Type: Full Time, Permanent
Shift: Night Shift
Gender: Male Only
Responsibilities:
Network Support:
1. Monitor network performance to ensure optimal uptime and availability.
2. Troubleshoot and resolve network issues, including LAN, WAN, and WLAN problems.
3. Manage and configure network devices such as routers, switches, firewalls, and load
balancers.
4. Perform network maintenance and system upgrades including service packs, patches,
hot fixes, and security configurations.
5. Assist in the design and implementation of network solutions and improvements.
Server Support:
1. Monitor server performance and ensure system availability and reliability.
2. Manage and support physical and virtual server environments (e.g., VMware, Hyper-V).
3. Perform regular backup operations and implement appropriate processes for data
protection, disaster recovery, and failover procedures.
4. Install, configure, and maintain operating systems, software, and hardware.
5. Troubleshoot server issues related to hardware, software, and network configurations.
6. Collaborate with L1 support and other IT teams to resolve complex issues.
Security and Compliance:
1. Implement and maintain security protocols to protect network and server infrastructure.
Ensure compliance with organizational policies and regulatory requirements.
2. Conduct regular security audits and vulnerability assessments.
3. Respond to security incidents and provide resolutions.
Documentation and Reporting:
1. Maintain accurate documentation of network and server configurations, processes, and
procedures.
2. Generate regular reports on system performance, issues, and resolutions.
3. Provide training and support to L1 support staff and end-users as needed.
Fields with (*) are compulsory.
Technical Support
Posted today
Job Viewed