Explore technical support job opportunities across India. These roles involve providing assistance to users experiencing issues with software, hardware, or network systems. Common responsibilities include troubleshooting problems, documenting solutions, and guiding users through technical processes. Technical support positions are available in various industries, from IT companies to customer service centers, offering diverse career paths for individuals with strong problem-solving and communication skills.8,154 Technical Support jobs in India
Hiring for Voice Process in Night Shift @ Gurugram
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Job Description
₹ 3,00,000 - 6,00,000 P.A.
- Delhi / NCR
** U.S Shifts (5:30 PM to 2:30 AM) and work from office **
**We are looking for individuals who have any of the following skill-set-**
Voice Support
Resolving issues in a consistently polite, professional and efficient manner.
Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems quickly and efficiently.
Develop reputation as an efficient service provider with high levels of accuracy.
Ability to establish strong client relationship
Agility for quick learning.
**Company**: An MNC Client
**Domain**:
- Voice Support
**Designation**:
- Analyst
**Salary Offered-** 30% hike on Fixed CTC
**Job Location**:
- Gurugram
**Shift**:
- U.S (5:30pm to 2:30 am)
**Additional Details**:
- Role:_Non Tech Support - Voice / Blended
- Salary:_ 3,00,000 - 6,00,000 P.A.
- Industry:_BPO / Call Centre
- Functional Area:_Customer Success, Service & Operations
- Role Category:_Voice / Blended
- Employment Type:_Full Time, Permanent
- Key Skills
- voice process
- Customer ServiceCustomer Supportdomestic bpoInternational Call Centervoice supportCustomer CareCall CenterInternational BPOInternational Voice Process
- Skills highlighted with ‘‘ are preferred keyskills
Education
- UG:_Any Graduate
**Company Profile**:
Mount Talent Consulting Private Limited
MNC Client
- Company Info
- X
- Contact Company:_Mount Talent Consulting Private Limited
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Customer Technical Support
Posted today
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Job Description
Experience: 2 Month - 1 Years
Budget : 25k
Notice Period: Immediate joiner
Job Mode: Rotational Shift
Job Duties:
1. Handling Calls: Managing a high volume of inbound and outbound calls via IVR (Interactive Voice Response) in a timely and professional manner.
2. Communication: Communicating with customers through various channels, including email, Calls and WhatsApp.
3. Customer Service: Identifying customer needs, addressing complaints, and offering suitable solutions.
4. Escalating Issues: Escalating unresolved issues to appropriate management or departments for further action.
5. Follow-up: Conducting follow-up with customers to ensure issues are resolved to their satisfaction.
6. Customer Records: Maintaining accurate customer information in the company's Customer Relationship Management (CRM) system.
7. Reporting: Completing call logs and generating relevant reports for management
Customer Technical Support
Posted 21 days ago
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Job Description
Experience: 2 Month - 1 Years
Budget : 25k
Notice Period: Immediate joiner
Job Mode: Rotational Shift
Job Duties:
1. Handling Calls: Managing a high volume of inbound and outbound calls via IVR (Interactive Voice Response) in a timely and professional manner.
2. Communication: Communicating with customers through various channels, including email, Calls and WhatsApp.
3. Customer Service: Identifying customer needs, addressing complaints, and offering suitable solutions.
4. Escalating Issues: Escalating unresolved issues to appropriate management or departments for further action.
5. Follow-up: Conducting follow-up with customers to ensure issues are resolved to their satisfaction.
6. Customer Records: Maintaining accurate customer information in the company's Customer Relationship Management (CRM) system.
7. Reporting: Completing call logs and generating relevant reports for management
Specialist- Customer Technical Support
Posted 5 days ago
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Job Description
At first glance, you'll see that for more than 80 years we've been dedicated to advancing and optimizing the laboratory to move science and healthcare forward. Join a team where you can be heard, be supported, and always be yourself. We're building a culture that celebrates backgrounds, experiences, and perspectives of all our associates. Look again and you'll see we are invested in you, providing the opportunity to build a meaningful career, be creative, and try new things with the support you need to be successful.
Beckman Coulter Diagnostics is proud to work alongside a community of six fellow Diagnostics Companies at Danaher. Together, we're working at the pace of change to improve patient lives with diagnostic tools that address the world's biggest health challenges.
The Specialist- Customer Technical Support for Beckman Coulter Diagnostics is responsible for providing high quality (1st Level) telephonic service response to the clients with good communications skills and teamwork skills to work with his supervisor and the field service and applications operational team. The goals of his/her activities are to help to create and maintain a high level of customer satisfaction and a good company image.
This position is part of the Technical Excellence Center located in Mumbai and will be Onsite, based in Mumbai. At Technical Excellence Center, our vision is to ensure quick response to our valued customers through tele support to resolve their queries and relentlessly delivering solutions through technology advancement to improve uptime and turnaround time of equipment.
You will be a part of the Technical Excellence Center team and report to the Lead - TEC responsible for responding to customer calls in a timely manner, identifying and escalating priority issues as per customers specifications, providing technical support to the customers and resolving the technical and application issues. If you thrive in an amazing and multifunctional role and want to work to build a world-class Customer Service Support organization.
In this role, you will have the opportunity to:
+ Provide timely and effective technical and application support to customers, ensuring resolution of issues related to Beckman products. Perform telephonic troubleshooting, maintenance, software updates, and necessary product modifications as required. Undergo cross-functional training to gain proficiency in both service and application aspects of Beckman instruments. Deliver second-level technical support and escalate or redirect complex issues to appropriate expert resources when necessary. Respond to customer inquiries, accurately assess their needs, and determine the most effective resolution path.Adhere strictly to standard operating procedures and company-defined service protocols. Resolve technical problems efficiently to maintain high fix-rate targets and ensure customer satisfaction.
+ Leverage advanced clinical laboratory knowledge and hands-on experience to support complex escalations and perform in-depth troubleshooting. Monitor, collect, and analyze customer complaint data to identify trends and drive continuous improvement in customer satisfaction.
+ Effectively prioritize tasks and manage time to meet critical deadlines in a dynamic support environment.
+ Apply logical thinking and creative problem-solving to facilitate swift and effective issue resolution. Utilize customer interaction data and feedback to implement service enhancements and strengthen customer relationships.
+ Handle internal and external conflicts professionally, turning challenges into opportunities for process and service improvement. Demonstrate strong team spirit by actively collaborating with peers, sharing knowledge, and supporting colleagues to achieve common goals and ensure seamless service delivery.
The essential requirements of the job include:
+ Education: Biomedical/ Electronics/Instrumentation. M.Sc./BE/B. Tech
+ Experience: Minimum 2-3 Years Experience in IVD Service, application or Clinical Laboratory.
+ Essential Skills: Good Computer Skills on Word, Excel, Power Point is a must.
+ Possess good telephonic troubleshooting, demonstrating excellent phone etiquette and clear communication.
+ Strong proficiency in spoken English and Hindi is essential for effective customer communication. The ability to communicate at least one or more additional regional language is a valuable advantage.
It would be a plus if you also possess previous experience in:
+ Field service/ Application in Biochemistry, Immunology, Hematology.
+ Working experience as Phone support specialist.
+ Working as Lab technologist in Hospital.
Join our winning team today. Together, we'll accelerate the real-life impact of tomorrow's science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.
For more information, visit .
Technical Support
Posted 1 day ago
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Job Description
Job Summary: We are seeking a proactive and customer-oriented Technical Support to join our team. The ideal candidate will provide technical assistance to clients and internal teams, troubleshooting software, hardware, and network-related issues. This role requires strong problem-solving skills, effective communication, and a commitment to delivering timely resolutions.
Key Responsibilities:
- Assist customers via phone, email, and chat to resolve technical issues efficiently.
- Document customer interactions, reported issues, and resolutions in the support system.
- Create and maintain technical documentation and knowledge base articles.
- Collaborate with cross-functional teams, including development and IT, to enhance customer experience.
- Stay updated with industry trends, emerging technologies, and product developments.
- Demonstrate excellent problem-solving skills and the ability to work under pressure.
Qualifications & Skills:
- Bachelor’s degree in computer science, Information Technology, or a related field.
- 1-2 years of experience in technical support, IT support, or a similar role.
- Strong knowledge of computer systems, mobile devices, networking, and software.
- Excellent verbal and written communication skills.
- Ability to explain technical concepts clearly to non-technical users.
- Willingness to work under pressure
- Preferred location: Kerala.
Technical Support
Posted 1 day ago
Job Viewed
Job Description
Job Summary: We are seeking a proactive and customer-oriented Technical Support to join our team. The ideal candidate will provide technical assistance to clients and internal teams, troubleshooting software, hardware, and network-related issues. This role requires strong problem-solving skills, effective communication, and a commitment to delivering timely resolutions.
Key Responsibilities:
- Assist customers via phone, email, and chat to resolve technical issues efficiently.
- Document customer interactions, reported issues, and resolutions in the support system.
- Create and maintain technical documentation and knowledge base articles.
- Collaborate with cross-functional teams, including development and IT, to enhance customer experience.
- Stay updated with industry trends, emerging technologies, and product developments.
- Demonstrate excellent problem-solving skills and the ability to work under pressure.
Qualifications & Skills:
- Bachelor’s degree in computer science, Information Technology, or a related field.
- 1-2 years of experience in technical support, IT support, or a similar role.
- Strong knowledge of computer systems, mobile devices, networking, and software.
- Excellent verbal and written communication skills.
- Ability to explain technical concepts clearly to non-technical users.
- Willingness to work under pressure
- Preferred location: Kerala.
Technical Support
Posted 1 day ago
Job Viewed
Job Description
Key Responsibilities:
Assist customers via phone, email, and chat to resolve technical issues efficiently.
Document customer interactions, reported issues, and resolutions in the support system.
Create and maintain technical documentation and knowledge base articles.
Collaborate with cross-functional teams, including development and IT, to enhance customer experience.
Stay updated with industry trends, emerging technologies, and product developments.
Demonstrate excellent problem-solving skills and the ability to work under pressure.
Qualifications & Skills:
Bachelor’s degree in computer science, Information Technology, or a related field.
1-2 years of experience in technical support, IT support, or a similar role.
Strong knowledge of computer systems, mobile devices, networking, and software.
Excellent verbal and written communication skills.
Ability to explain technical concepts clearly to non-technical users.
Willingness to work under pressure
Preferred location: Kerala.
Technical Support
Posted today
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Job Description
Responsibilities:
▪ Identifying hardware and software solutions.
▪ Troubleshooting technical issues.
▪ Diagnosing and repairing faults.
▪ Resolving network issues.
▪ Installing and configuring hardware and software.
▪ Speaking to customers to quickly get to the root of their problem.
▪ Providing timely and accurate customer feedback.
▪ Talking customers through a series of actions to resolve a problem.
▪ Following up with clients to ensure the problem is resolved.
▪ Replacing or repairing the necessary parts.
▪ Supporting the roll-out of new applications.
▪ Providing support in the form of procedural documentation.
▪ Managing multiple cases at one time.
▪ Testing and evaluating new technologies.
▪ Conducting electrical safety checks on equipment.
Technical Support Requirements:
▪ Degree in Computer Science or Information Technology.
▪ Certification in Microsoft, Linux, or Cisco is advantageous.
▪ Prior experience in tech support, desktop support, or a similar role.
▪ Proficiency in Windows/Linux/Mac OS.
▪ Experience with remote desktop applications and help desk software.
▪ Attention to detail and good problem-solving skills.
▪ Excellent interpersonal skills.
▪ Good written and verbal communication.
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Technical Support
Posted today
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Job Description
Technical support
Posted today
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Job Description
Appy Before 27-06-2025
Position: Technical support
Location: Pune
Experience: 1 year
CTC Details: It would be disclosed after the HR round as depends on the performance.
Requirements:
Qualification: Any Graduate
Certification: Microsoft Azure/Cisco/AWS/red hat/Cybersecurity/MCSA
Department: Technical Department
Employment Type: Full Time, Permanent
Shift: Night Shift
Gender: Male Only
Responsibilities:
Network Support:
1. Monitor network performance to ensure optimal uptime and availability.
2. Troubleshoot and resolve network issues, including LAN, WAN, and WLAN problems.
3. Manage and configure network devices such as routers, switches, firewalls, and load
balancers.
4. Perform network maintenance and system upgrades including service packs, patches,
hot fixes, and security configurations.
5. Assist in the design and implementation of network solutions and improvements.
Server Support:
1. Monitor server performance and ensure system availability and reliability.
2. Manage and support physical and virtual server environments (e.g., VMware, Hyper-V).
3. Perform regular backup operations and implement appropriate processes for data
protection, disaster recovery, and failover procedures.
4. Install, configure, and maintain operating systems, software, and hardware.
5. Troubleshoot server issues related to hardware, software, and network configurations.
6. Collaborate with L1 support and other IT teams to resolve complex issues.
Security and Compliance:
1. Implement and maintain security protocols to protect network and server infrastructure.
Ensure compliance with organizational policies and regulatory requirements.
2. Conduct regular security audits and vulnerability assessments.
3. Respond to security incidents and provide resolutions.
Documentation and Reporting:
1. Maintain accurate documentation of network and server configurations, processes, and
procedures.
2. Generate regular reports on system performance, issues, and resolutions.
3. Provide training and support to L1 support staff and end-users as needed.
Fields with (*) are compulsory.
Technical Support
Posted today
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Job Description
Job description
Responsibilities:
List the responsibilities, these should be the roles KPIs that we would measure
on
Essential functions and duties:
1. Takes ownership of technical issues and works towards getting them
resolved to closure with a minimum TAT.
2. Works with existing team members to successfully triage tech support
tickets
3. Provides responsive and exceptional support to customers
4. Resolves escalated customer complaints without the need for team lead
intervention
5. Documents troubleshooting and problem resolution steps
6. Participates in providing training to customers if required
7. Gathers performance metrics
8. Performs other related duties and responsibilities as assigned
Requirements:
For the Type role activities we have identified the required skills, this list must
cover all of them along with educational and other qualifications
1. Bachelor's degree in engineering preferably CS/IT required
2. Experience/ Keen interest with relational Database systems such as Jira
and MySQL preferred
3. Excellent communication skills in English
4. Customer centric and a proactive mindset
5. An inquisitive and analytical mind & troubleshooting skill
6. A hunger to acquire technical knowledge
7. Must have strong collaborative skills coupled with the ability to question
8. Must have an understanding of standard business practices
9. Must have good writing skills (for documenting the process)
10.Must have strong communication and presentation skills
interested candidates can contact on
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