Explore technical support job opportunities across India. These roles involve providing assistance to users experiencing issues with software, hardware, or network systems. Common responsibilities include troubleshooting problems, documenting solutions, and guiding users through technical processes. Technical support positions are available in various industries, from IT companies to customer service centers, offering diverse career paths for individuals with strong problem-solving and communication skills.What Jobs are available for Technical Support in India?
Showing 2954 Technical Support jobs in India
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Customer Technical Support
New Delhi, Delhi
INTINERI INFOSOL PRIVATE LIMITED
Posted 1 day ago
Job Viewed
Job Description
Experience: 2 Month - 1 Years
Budget : 25k
Notice Period: Immediate joiner
Job Mode: Rotational Shift
Job Duties:
1. Handling Calls: Managing a high volume of inbound and outbound calls via IVR (Interactive Voice Response) in a timely and professional manner.
2. Communication: Communicating with customers through various channels, including email, Calls and WhatsApp.
3. Customer Service: Identifying customer needs, addressing complaints, and offering suitable solutions.
4. Escalating Issues: Escalating unresolved issues to appropriate management or departments for further action.
5. Follow-up: Conducting follow-up with customers to ensure issues are resolved to their satisfaction.
6. Customer Records: Maintaining accurate customer information in the company's Customer Relationship Management (CRM) system.
7. Reporting: Completing call logs and generating relevant reports for management
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0
Customer Support Specialist - Technical Support
440001 Nagpur, Maharashtra
₹30000 Annually
WhatJobs Direct
Posted today
Job Viewed
Job Description
Our client is seeking dedicated and empathetic Customer Support Specialists to join their fully remote team. This role is perfect for individuals passionate about providing exceptional technical assistance and customer service. You will be the first point of contact for customers experiencing issues with our client's software products, providing timely and effective solutions via phone, email, and chat. The ideal candidate will possess excellent communication skills, a patient demeanor, and a strong aptitude for troubleshooting technical problems.
Key Responsibilities:
This role requires working from home in Nagpur or other suitable locations, ensuring connectivity and a productive environment.
Key Responsibilities:
- Respond to customer inquiries and resolve technical issues promptly and professionally.
- Provide comprehensive support for software applications, guiding users through setup, troubleshooting, and usage.
- Diagnose and resolve common technical problems related to software, hardware, and network connectivity.
- Escalate complex issues to senior technical staff when necessary, providing detailed documentation.
- Document all customer interactions and resolutions accurately in the CRM system.
- Maintain a high level of customer satisfaction through effective communication and problem-solving.
- Identify trends in customer issues and provide feedback to the product development team.
- Contribute to the creation and maintenance of knowledge base articles and FAQs.
- Adhere to company policies and procedures for customer support.
- Participate in ongoing training to stay updated on product features and support best practices.
This role requires working from home in Nagpur or other suitable locations, ensuring connectivity and a productive environment.
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This advertiser has chosen not to accept applicants from your region.
1
Customer Support Executive (Technical Support)
Chennai, Tamil Nadu
Sana Search International
Posted 19 days ago
Job Viewed
Job Description
Shift- Rotational
Working Days- 5 days /week , 2 days rotational week off.
Education- graduate or HSC with minimum 06 to more years of experience
Both way cab facilities
Only immediate joiners preferred.
Roles and Responsibilities
- Provide technical support to international clients through chat process.
- Handle customer queries related to software products and services.
- Offer solutions and upsell relevant products/services when necessary.
- Maintain accurate records of client interactions using CRM software.
- Collaborate with internal teams for issue resolution.
Desired Candidate Profile
- fresher or experience , Customer Support, or similar industry.
- Strong communication skills in English (written & spoken).
- Ability to work on rotational shifts including night shifts.
- Basic knowledge of computer applications and internet usage.
Package- Negotiable- 5days working ,Both ways Cabs/ Rotational shift and Rotational Off.
For more info contact@ / /
Experience Require- ( Minimum of 6 months or More Exp
NOTE : APPLY ONLY IF YOU MEET THE ABOVE REQUIREMENTS.
Contact Number - Hr
Marry @
Kindly share your resume -
Email ID - /
NO HIDDEN CHARGES
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2
Customer Technical Support Specialist
Hyderabad, Andhra Pradesh
Teradata
Posted 2 days ago
Job Viewed
Job Description
**Our Company**
At Teradata, we believe that people thrive when empowered with better information. That's why we built the most complete cloud analytics and data platform for AI. By delivering harmonized data, trusted AI, and faster innovation, we uplift and empower our customers-and our customers' customers-to make better, more confident decisions. The world's top companies across every major industry trust Teradata to improve business performance, enrich customer experiences, and fully integrate data across the enterprise.
**What You'll Do**
The Teradata Global Support Organization-Base (GSO BASE) Support team is a 24x7, high volume global support center. Along with incident management, we provide technical/functional knowledge necessary to resolve customer's problems, both internal and external. The support is provided in multiple languages across the globe.
The **Technical Support Specialist** works in a fast-paced, demanding technical customer support center environment that requires timely solutions to complex technical problems, often of a critical nature to the customer. As a technical support specialist for Teradata's Base Support team, you will perform troubleshooting activities, escalate problems to the appropriate party(s), and assist in communicating the solution to the customer. You will develop and maintain a working knowledge of current hardware, software, firmware, processes, and tools. You are required to have both strong technical and interpersonal skills. Below are the key responsibilities for this role:
+ Provide frontline support to Teradata global customers with a primary focus on the region of France and willing to work in the CET time zone.
+ Accept and respond to incoming calls, incidents, and emails.
+ Provide Initial problem triage and clarify problem definition.
+ Track, monitor and maintain incident progress.
+ You should be able to collaborate effectively with other support analysts, developers, engineers, and various teams to resolve complex issues.
+ Apply search tools to identify previously developed solutions and recognize patterns and symptoms.
+ Search knowledge bases for known solutions to known problems.
+ Identification and management of duplicate incidents.
+ Extract logs, dumps, error files from customer systems and analyze.
+ Isolate problem area through problem recreation.
+ Provide remote support to on-site resources.
+ Coordinate with customers and end-users to implement solutions.
+ Log problem resolution and support knowledge creation.
+ Coordinates activities associated with product/service resolution issues.
**Who You'll Work With**
As the Technical Support Specialist for GSO BASE typically works in a collaborative environment and interacts with various teams and individuals within Teradata. Some of the key stakeholders and colleagues that a Technical Support Specialist- French Support may work with Customers, Product Support Engineers, Platform support engineers, Service Experience Managers, Critical Support Managers, Infrastructure and Operations Teams, Training and Onboarding Teams, Third-party Vendors, and other Engineering teams.
**What Makes You a Qualified Candidate**
+ Provide frontline support to Teradata global customers with a primary focus on the region of France.
+ The candidate must possess native-level fluency in both written and spoken French. This is essential for effectively communicating with our French speaking customers and colleagues.
+ Excellent oral and written communications skills in English.
+ 3-5 years of Technical Support related experience.
+ BA/BS in Computer Science or equivalent experience.
+ Good Database and Operating System knowledge.
+ Experience in Help Desk/Customer service position is a plus.
+ Knowledge of Support Center procedures and troubleshooting protocols.
+ Knowledge of UNIX, Linux, Windows, and other current operating systems.
+ Knowledge of Teradata support tools including the installation of remote tools is a plus.
**What You'll Bring**
As a Technical Support Specialist for GSO BASE, you will need to bring a combination of technical expertise, customer service skills, and problem-solving abilities to effectively assist customers with their on-Prem and Cloud-related issues. You will serve as a bridge between customers and the technical aspects of Teradata services. Your ability to solve problems, provide excellent customer service, and stay current with cloud & On Prem technologies will be essential in ensuring customer satisfaction and success in this role. Below are the preferred qualifications to excel in this role:
+ Knowledge of TDBMS or other relational databases.
+ Knowledge of Linux, UNIX, Windows, and other current operating systems.
+ Knowledge of Support Center procedures and troubleshooting protocols.
+ Knowledge of remote support tools including installation.
+ Knowledge of Cloud technologies.
#LI-AH1
Why We Think You'll Love Teradata
We prioritize a people-first culture because we know our people are at the very heart of our success. We embrace a flexible work model because we trust our people to make decisions about how, when, and where they work. We focus on well-being because we care about our people and their ability to thrive both personally and professionally. We are committed to actively working to foster an inclusive environment that celebrates people for all of who they are.
At Teradata, we believe that people thrive when empowered with better information. That's why we built the most complete cloud analytics and data platform for AI. By delivering harmonized data, trusted AI, and faster innovation, we uplift and empower our customers-and our customers' customers-to make better, more confident decisions. The world's top companies across every major industry trust Teradata to improve business performance, enrich customer experiences, and fully integrate data across the enterprise.
**What You'll Do**
The Teradata Global Support Organization-Base (GSO BASE) Support team is a 24x7, high volume global support center. Along with incident management, we provide technical/functional knowledge necessary to resolve customer's problems, both internal and external. The support is provided in multiple languages across the globe.
The **Technical Support Specialist** works in a fast-paced, demanding technical customer support center environment that requires timely solutions to complex technical problems, often of a critical nature to the customer. As a technical support specialist for Teradata's Base Support team, you will perform troubleshooting activities, escalate problems to the appropriate party(s), and assist in communicating the solution to the customer. You will develop and maintain a working knowledge of current hardware, software, firmware, processes, and tools. You are required to have both strong technical and interpersonal skills. Below are the key responsibilities for this role:
+ Provide frontline support to Teradata global customers with a primary focus on the region of France and willing to work in the CET time zone.
+ Accept and respond to incoming calls, incidents, and emails.
+ Provide Initial problem triage and clarify problem definition.
+ Track, monitor and maintain incident progress.
+ You should be able to collaborate effectively with other support analysts, developers, engineers, and various teams to resolve complex issues.
+ Apply search tools to identify previously developed solutions and recognize patterns and symptoms.
+ Search knowledge bases for known solutions to known problems.
+ Identification and management of duplicate incidents.
+ Extract logs, dumps, error files from customer systems and analyze.
+ Isolate problem area through problem recreation.
+ Provide remote support to on-site resources.
+ Coordinate with customers and end-users to implement solutions.
+ Log problem resolution and support knowledge creation.
+ Coordinates activities associated with product/service resolution issues.
**Who You'll Work With**
As the Technical Support Specialist for GSO BASE typically works in a collaborative environment and interacts with various teams and individuals within Teradata. Some of the key stakeholders and colleagues that a Technical Support Specialist- French Support may work with Customers, Product Support Engineers, Platform support engineers, Service Experience Managers, Critical Support Managers, Infrastructure and Operations Teams, Training and Onboarding Teams, Third-party Vendors, and other Engineering teams.
**What Makes You a Qualified Candidate**
+ Provide frontline support to Teradata global customers with a primary focus on the region of France.
+ The candidate must possess native-level fluency in both written and spoken French. This is essential for effectively communicating with our French speaking customers and colleagues.
+ Excellent oral and written communications skills in English.
+ 3-5 years of Technical Support related experience.
+ BA/BS in Computer Science or equivalent experience.
+ Good Database and Operating System knowledge.
+ Experience in Help Desk/Customer service position is a plus.
+ Knowledge of Support Center procedures and troubleshooting protocols.
+ Knowledge of UNIX, Linux, Windows, and other current operating systems.
+ Knowledge of Teradata support tools including the installation of remote tools is a plus.
**What You'll Bring**
As a Technical Support Specialist for GSO BASE, you will need to bring a combination of technical expertise, customer service skills, and problem-solving abilities to effectively assist customers with their on-Prem and Cloud-related issues. You will serve as a bridge between customers and the technical aspects of Teradata services. Your ability to solve problems, provide excellent customer service, and stay current with cloud & On Prem technologies will be essential in ensuring customer satisfaction and success in this role. Below are the preferred qualifications to excel in this role:
+ Knowledge of TDBMS or other relational databases.
+ Knowledge of Linux, UNIX, Windows, and other current operating systems.
+ Knowledge of Support Center procedures and troubleshooting protocols.
+ Knowledge of remote support tools including installation.
+ Knowledge of Cloud technologies.
#LI-AH1
Why We Think You'll Love Teradata
We prioritize a people-first culture because we know our people are at the very heart of our success. We embrace a flexible work model because we trust our people to make decisions about how, when, and where they work. We focus on well-being because we care about our people and their ability to thrive both personally and professionally. We are committed to actively working to foster an inclusive environment that celebrates people for all of who they are.
Is this job a match or a miss?
This advertiser has chosen not to accept applicants from your region.
3
Customer Technical Support Specialist
Teradata
Posted 2 days ago
Job Viewed
Job Description
**Our Company**
At Teradata, we believe that people thrive when empowered with better information. That's why we built the most complete cloud analytics and data platform for AI. By delivering harmonized data, trusted AI, and faster innovation, we uplift and empower our customers-and our customers' customers-to make better, more confident decisions. The world's top companies across every major industry trust Teradata to improve business performance, enrich customer experiences, and fully integrate data across the enterprise.
**What You'll Do**
The Teradata Global Support Organization-Base (GSO BASE) Support team is a 24x7, high volume global support center. Along with incident management, we provide technical/functional knowledge necessary to resolve customer's problems, both internal and external. The support is provided in multiple languages across the globe.
The **Technical Support Specialist** works in a fast-paced, demanding technical customer support center environment that requires timely solutions to complex technical problems, often of a critical nature to the customer. As a technical support specialist for Teradata's Base Support team, you will perform troubleshooting activities, escalate problems to the appropriate party(s), and assist in communicating the solution to the customer. You will develop and maintain a working knowledge of current hardware, software, firmware, processes, and tools. You are required to have both strong technical and interpersonal skills. Below are the key responsibilities for this role:
+ Provide frontline support to Teradata global customers with a primary focus on the region of France and willing to work in the CET time zone.
+ Accept and respond to incoming calls, incidents, and emails.
+ Provide Initial problem triage and clarify problem definition.
+ Track, monitor and maintain incident progress.
+ You should be able to collaborate effectively with other support analysts, developers, engineers, and various teams to resolve complex issues.
+ Apply search tools to identify previously developed solutions and recognize patterns and symptoms.
+ Search knowledge bases for known solutions to known problems.
+ Identification and management of duplicate incidents.
+ Extract logs, dumps, error files from customer systems and analyze.
+ Isolate problem area through problem recreation.
+ Provide remote support to on-site resources.
+ Coordinate with customers and end-users to implement solutions.
+ Log problem resolution and support knowledge creation.
+ Coordinates activities associated with product/service resolution issues.
**Who You'll Work With**
As the Technical Support Specialist for GSO BASE typically works in a collaborative environment and interacts with various teams and individuals within Teradata. Some of the key stakeholders and colleagues that a Technical Support Specialist- French Support may work with Customers, Product Support Engineers, Platform support engineers, Service Experience Managers, Critical Support Managers, Infrastructure and Operations Teams, Training and Onboarding Teams, Third-party Vendors, and other Engineering teams.
**What Makes You a Qualified Candidate**
+ Provide frontline support to Teradata global customers with a primary focus on the region of France.
+ The candidate must possess native-level fluency in both written and spoken French. This is essential for effectively communicating with our French speaking customers and colleagues.
+ Excellent oral and written communications skills in English.
+ 3-5 years of Technical Support related experience.
+ BA/BS in Computer Science or equivalent experience.
+ Good Database and Operating System knowledge.
+ Experience in Help Desk/Customer service position is a plus.
+ Knowledge of Support Center procedures and troubleshooting protocols.
+ Knowledge of UNIX, Linux, Windows, and other current operating systems.
+ Knowledge of Teradata support tools including the installation of remote tools is a plus.
**What You'll Bring**
As a Technical Support Specialist for GSO BASE, you will need to bring a combination of technical expertise, customer service skills, and problem-solving abilities to effectively assist customers with their on-Prem and Cloud-related issues. You will serve as a bridge between customers and the technical aspects of Teradata services. Your ability to solve problems, provide excellent customer service, and stay current with cloud & On Prem technologies will be essential in ensuring customer satisfaction and success in this role. Below are the preferred qualifications to excel in this role:
+ Knowledge of TDBMS or other relational databases.
+ Knowledge of Linux, UNIX, Windows, and other current operating systems.
+ Knowledge of Support Center procedures and troubleshooting protocols.
+ Knowledge of remote support tools including installation.
+ Knowledge of Cloud technologies.
#LI-AH1
Why We Think You'll Love Teradata
We prioritize a people-first culture because we know our people are at the very heart of our success. We embrace a flexible work model because we trust our people to make decisions about how, when, and where they work. We focus on well-being because we care about our people and their ability to thrive both personally and professionally. We are committed to actively working to foster an inclusive environment that celebrates people for all of who they are.
At Teradata, we believe that people thrive when empowered with better information. That's why we built the most complete cloud analytics and data platform for AI. By delivering harmonized data, trusted AI, and faster innovation, we uplift and empower our customers-and our customers' customers-to make better, more confident decisions. The world's top companies across every major industry trust Teradata to improve business performance, enrich customer experiences, and fully integrate data across the enterprise.
**What You'll Do**
The Teradata Global Support Organization-Base (GSO BASE) Support team is a 24x7, high volume global support center. Along with incident management, we provide technical/functional knowledge necessary to resolve customer's problems, both internal and external. The support is provided in multiple languages across the globe.
The **Technical Support Specialist** works in a fast-paced, demanding technical customer support center environment that requires timely solutions to complex technical problems, often of a critical nature to the customer. As a technical support specialist for Teradata's Base Support team, you will perform troubleshooting activities, escalate problems to the appropriate party(s), and assist in communicating the solution to the customer. You will develop and maintain a working knowledge of current hardware, software, firmware, processes, and tools. You are required to have both strong technical and interpersonal skills. Below are the key responsibilities for this role:
+ Provide frontline support to Teradata global customers with a primary focus on the region of France and willing to work in the CET time zone.
+ Accept and respond to incoming calls, incidents, and emails.
+ Provide Initial problem triage and clarify problem definition.
+ Track, monitor and maintain incident progress.
+ You should be able to collaborate effectively with other support analysts, developers, engineers, and various teams to resolve complex issues.
+ Apply search tools to identify previously developed solutions and recognize patterns and symptoms.
+ Search knowledge bases for known solutions to known problems.
+ Identification and management of duplicate incidents.
+ Extract logs, dumps, error files from customer systems and analyze.
+ Isolate problem area through problem recreation.
+ Provide remote support to on-site resources.
+ Coordinate with customers and end-users to implement solutions.
+ Log problem resolution and support knowledge creation.
+ Coordinates activities associated with product/service resolution issues.
**Who You'll Work With**
As the Technical Support Specialist for GSO BASE typically works in a collaborative environment and interacts with various teams and individuals within Teradata. Some of the key stakeholders and colleagues that a Technical Support Specialist- French Support may work with Customers, Product Support Engineers, Platform support engineers, Service Experience Managers, Critical Support Managers, Infrastructure and Operations Teams, Training and Onboarding Teams, Third-party Vendors, and other Engineering teams.
**What Makes You a Qualified Candidate**
+ Provide frontline support to Teradata global customers with a primary focus on the region of France.
+ The candidate must possess native-level fluency in both written and spoken French. This is essential for effectively communicating with our French speaking customers and colleagues.
+ Excellent oral and written communications skills in English.
+ 3-5 years of Technical Support related experience.
+ BA/BS in Computer Science or equivalent experience.
+ Good Database and Operating System knowledge.
+ Experience in Help Desk/Customer service position is a plus.
+ Knowledge of Support Center procedures and troubleshooting protocols.
+ Knowledge of UNIX, Linux, Windows, and other current operating systems.
+ Knowledge of Teradata support tools including the installation of remote tools is a plus.
**What You'll Bring**
As a Technical Support Specialist for GSO BASE, you will need to bring a combination of technical expertise, customer service skills, and problem-solving abilities to effectively assist customers with their on-Prem and Cloud-related issues. You will serve as a bridge between customers and the technical aspects of Teradata services. Your ability to solve problems, provide excellent customer service, and stay current with cloud & On Prem technologies will be essential in ensuring customer satisfaction and success in this role. Below are the preferred qualifications to excel in this role:
+ Knowledge of TDBMS or other relational databases.
+ Knowledge of Linux, UNIX, Windows, and other current operating systems.
+ Knowledge of Support Center procedures and troubleshooting protocols.
+ Knowledge of remote support tools including installation.
+ Knowledge of Cloud technologies.
#LI-AH1
Why We Think You'll Love Teradata
We prioritize a people-first culture because we know our people are at the very heart of our success. We embrace a flexible work model because we trust our people to make decisions about how, when, and where they work. We focus on well-being because we care about our people and their ability to thrive both personally and professionally. We are committed to actively working to foster an inclusive environment that celebrates people for all of who they are.
Is this job a match or a miss?
This advertiser has chosen not to accept applicants from your region.
4
Technical Support
Maharashtra, Maharashtra
Danaher Corporation
Posted 2 days ago
Job Viewed
Job Description
Bring more to life.
Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology?
At Pall Corporation, one of Danaher's ( 15+ operating companies, our work saves lives-and we're all united by a shared commitment to innovate for tangible impact.
You'll thrive in a culture of belonging where you and your unique viewpoint matter. And by harnessing Danaher's system of continuous improvement, you help turn ideas into impact - innovating at the speed of life.
As a global leader in high-tech filtration, separation, and purification, Pall Corporation thrives on helping our customers solve their toughest challenges. Our products serve diverse, global customer needs across a wide range of applications to advance health, safety and environmentally responsible technologies. From airplane engines to hydraulic systems, scotch to smartphones, OLED screens to paper-everyday Pall is there, helping protect critical operating assets, improve product quality, minimize emissions and waste, and safeguard health. For the exponentially curious, Pall is a place where you can thrive and amplify your impact on the world. Find what drives you on a team with a more than 75-year history of discovery, determination, and innovation.
Learn about the Danaher Business System ( which makes everything possible.
The Technical Support Specialist is responsible for delivering state-of-the-art technical support to customers. This includes:
+ Technical involvement in filter sizing, defining technical requirements, and optimizing existing process parameters.
+ Providing expert guidance to internal associates.
+ Collaborating cross-functionally with Field Sales, Sales Managers, Customer Service, SLS, Supply Chain, Global Systems, and external suppliers.
This position reports to the Global Technical Support Manager and is part of our Food & Beverage SLS team located in Pune and will be an on-site role.
In this role, you will have the opportunity to:
+ Give technical advice and product recommendation to A/B customers and outside Sales associates as well as processing and answering technical requests related to base products
+ Selecting and sizing filters considering all technical requirements for A/B accounts
+ Directing inquiries and assignments of work to subcontractors
+ Checking/approval of technical drawings and compiling project-related technical documentation in consultation with the Manager
+ Solving straightforward technical problems and analyzing possible solutions using standard procedures
Travel, Motor Vehicle Record & Physical/Environment Requirements:
+ Ability to travel is expected by 10%
+ Must have a valid driver's license with an acceptable driving record
The essential requirements of the job include:
+ B.E/B.Tech (Food Science, Mechanical or equivalent)
+ Minimum 4-6 years' experience in a technical environment or proven experience in a similar technical sales-based role
+ Comprehensive commercial understanding of processes, sales objectives, and sales tools (e.g. SAP, Sales Force, Power Bi) is mandatory
+ Overall understanding of the supply-chain process
+ Proficient and fluent in English and German OR French language
It would be a plus if you also possess previous experience in:
+ Highly developed customer first mind-set
+ Excellent communication skills and being a team player
Pall Corporation, a Danaher operating company, offers a broad array of comprehensive, competitive benefit programs that add value to our lives. Whether it's a health care program or paid time off, our programs contribute to life beyond the job. Check out our benefits at Danaher Benefits Info.
Join our winning team today. Together, we'll accelerate the real-life impact of tomorrow's science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.
For more information, visit .
Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology?
At Pall Corporation, one of Danaher's ( 15+ operating companies, our work saves lives-and we're all united by a shared commitment to innovate for tangible impact.
You'll thrive in a culture of belonging where you and your unique viewpoint matter. And by harnessing Danaher's system of continuous improvement, you help turn ideas into impact - innovating at the speed of life.
As a global leader in high-tech filtration, separation, and purification, Pall Corporation thrives on helping our customers solve their toughest challenges. Our products serve diverse, global customer needs across a wide range of applications to advance health, safety and environmentally responsible technologies. From airplane engines to hydraulic systems, scotch to smartphones, OLED screens to paper-everyday Pall is there, helping protect critical operating assets, improve product quality, minimize emissions and waste, and safeguard health. For the exponentially curious, Pall is a place where you can thrive and amplify your impact on the world. Find what drives you on a team with a more than 75-year history of discovery, determination, and innovation.
Learn about the Danaher Business System ( which makes everything possible.
The Technical Support Specialist is responsible for delivering state-of-the-art technical support to customers. This includes:
+ Technical involvement in filter sizing, defining technical requirements, and optimizing existing process parameters.
+ Providing expert guidance to internal associates.
+ Collaborating cross-functionally with Field Sales, Sales Managers, Customer Service, SLS, Supply Chain, Global Systems, and external suppliers.
This position reports to the Global Technical Support Manager and is part of our Food & Beverage SLS team located in Pune and will be an on-site role.
In this role, you will have the opportunity to:
+ Give technical advice and product recommendation to A/B customers and outside Sales associates as well as processing and answering technical requests related to base products
+ Selecting and sizing filters considering all technical requirements for A/B accounts
+ Directing inquiries and assignments of work to subcontractors
+ Checking/approval of technical drawings and compiling project-related technical documentation in consultation with the Manager
+ Solving straightforward technical problems and analyzing possible solutions using standard procedures
Travel, Motor Vehicle Record & Physical/Environment Requirements:
+ Ability to travel is expected by 10%
+ Must have a valid driver's license with an acceptable driving record
The essential requirements of the job include:
+ B.E/B.Tech (Food Science, Mechanical or equivalent)
+ Minimum 4-6 years' experience in a technical environment or proven experience in a similar technical sales-based role
+ Comprehensive commercial understanding of processes, sales objectives, and sales tools (e.g. SAP, Sales Force, Power Bi) is mandatory
+ Overall understanding of the supply-chain process
+ Proficient and fluent in English and German OR French language
It would be a plus if you also possess previous experience in:
+ Highly developed customer first mind-set
+ Excellent communication skills and being a team player
Pall Corporation, a Danaher operating company, offers a broad array of comprehensive, competitive benefit programs that add value to our lives. Whether it's a health care program or paid time off, our programs contribute to life beyond the job. Check out our benefits at Danaher Benefits Info.
Join our winning team today. Together, we'll accelerate the real-life impact of tomorrow's science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.
For more information, visit .
Is this job a match or a miss?
This advertiser has chosen not to accept applicants from your region.
5
Technical Support
600001 Chennai, Tamil Nadu
Sisco Jobs
Posted 397 days ago
Job Viewed
Job Description
Job Title: Technical Support - Dental EquipmentLocation: Pan India (Travel Required)Salary: Up to ₹35,000 Net per monthExperience: Minimum 2 - 5 years of experienceQualification: Graduate Job Responsibilities :Perform the installation of dental chairs and related equipment at various dental clinics and hospitals.Handle the regular maintenance and servicing of dental chairs to ensure optimal functioning.Conduct routine checks and troubleshoot any issues related to dental chairs.Provide service and repair for dental products such as dental engines, physio units, dental implant handpieces, implant motors, etc.Diagnose problems and implement effective repair solutions.Utilize expertise in Dental Cone Beam Computed Tomography (CBCT) to provide technical support and troubleshoot related issues.Be ready and available to travel across India for on-site installations, repairs, and service requests as per client needs.Be prepared to work on holidays or outside regular working hours as required by client demands.RequirementsStrong technical knowledge in dental equipment installation, repair, and maintenance.Proficiency in handling and repairing a wide range of dental products including dental engines, physio units, dental implant hand pieces, and motors.Expertise in Dental CBCT (X-ray) systems and ability to troubleshoot issues.Ability to work independently and manage multiple tasks in a fast-paced environment.Excellent problem-solving skills and attention to detail.Strong communication skills to interact with clients effectively and provide technical support. Additional Requirements :Willingness to travel Pan India as required.Flexibility to work on holidays and outside of regular business hours. Other Benefits :Provided for travel-related expenses.Coverage for business-related phone expenses.Provident Fund and Medical Insurance coverage included.
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This advertiser has chosen not to accept applicants from your region.
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6
Senior Customer Support Manager - Technical Support
570001 Mysore, Karnataka
₹65000 Annually
WhatJobs Direct
Posted today
Job Viewed
Job Description
Our client, a fast-growing technology company, is seeking a highly motivated and experienced Senior Customer Support Manager to lead their technical support operations in Mysuru, Karnataka, IN . This hybrid role requires a leader with a strong background in customer service, technical problem-solving, and team management. The ideal candidate will be passionate about delivering exceptional customer experiences and possess a deep understanding of troubleshooting complex technical issues across software and hardware products. You will be responsible for managing a team of support specialists, ensuring efficient ticket resolution, and maintaining high customer satisfaction ratings. Key responsibilities include developing and implementing support strategies, defining service level agreements (SLAs), and continuously improving support processes and tools. You will also be involved in training and mentoring support staff, handling escalated customer issues, and analyzing support metrics to identify trends and areas for improvement. The ability to collaborate effectively with engineering, product, and sales teams to provide feedback and drive product enhancements is crucial. Our client values proactive problem-solving, empathy, and a commitment to customer success. You will play a vital role in building and maintaining strong customer relationships and ensuring the smooth operation of our client's products and services. Experience with CRM systems, ticketing platforms, and knowledge base management is essential. The successful candidate will be an excellent communicator, a strong motivator, and possess a strategic mindset to drive operational excellence within the support department. This is an opportunity to make a significant impact on customer loyalty and retention.
Key Responsibilities:
Key Responsibilities:
- Lead and manage a team of technical support specialists, providing coaching, training, and performance management.
- Oversee daily support operations, ensuring timely and effective resolution of customer issues.
- Develop, implement, and enforce customer support policies, procedures, and SLAs.
- Handle escalated customer complaints and complex technical problems.
- Analyze support metrics and KPIs to identify trends, areas for improvement, and implement corrective actions.
- Collaborate with engineering and product teams to provide customer feedback and drive product enhancements.
- Develop and maintain comprehensive knowledge base articles and support documentation.
- Ensure a high level of customer satisfaction through proactive support and excellent service delivery.
- Manage and optimize the use of CRM and ticketing systems.
- Contribute to the development of training programs for support staff.
- Stay updated on product knowledge and industry best practices in customer support.
- Bachelor's degree in Computer Science, Information Technology, Business Administration, or a related field.
- Minimum of 5 years of experience in customer support or technical support roles, with at least 2 years in a leadership or management capacity.
- Proven experience managing technical support teams and operations.
- Strong understanding of software and hardware troubleshooting methodologies.
- Excellent problem-solving, analytical, and critical thinking skills.
- Exceptional communication, interpersonal, and customer service skills.
- Proficiency with CRM software (e.g., Salesforce, Zendesk) and ticketing systems.
- Ability to work effectively in a hybrid work environment.
- Experience in defining and tracking support KPIs and SLAs.
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7
Senior Customer Support Specialist, Technical Support
600001 Chennai, Tamil Nadu
₹600000 Annually
WhatJobs Direct
Posted today
Job Viewed
Job Description
Our client is seeking a highly motivated and experienced Senior Customer Support Specialist to join their dedicated technical support team in Chennai, Tamil Nadu . This role is essential for providing exceptional customer service and technical assistance to our diverse client base, ensuring satisfaction and fostering long-term relationships. You will be responsible for handling complex customer inquiries, troubleshooting technical issues, and guiding users through resolutions via phone, email, and chat. A key aspect of this position involves identifying recurring technical problems, documenting solutions, and collaborating with engineering and product teams to improve our offerings. You will also play a role in training and mentoring junior support staff, sharing your expertise and ensuring adherence to support protocols. The ideal candidate will possess a deep understanding of our products and services, coupled with excellent problem-solving skills and a patient, customer-centric approach. Strong communication and interpersonal abilities are crucial for effectively interacting with customers from various backgrounds and technical proficiencies. You should be adept at de-escalating challenging situations and finding effective solutions under pressure. This hybrid role offers the opportunity to work within a collaborative team environment, balancing on-site and remote work to provide optimal support. You will contribute significantly to the overall customer experience and the reputation of our client for outstanding service.
Key Responsibilities:
Key Responsibilities:
- Provide advanced technical support and troubleshooting to customers via multiple communication channels.
- Resolve complex customer issues efficiently and effectively, ensuring high levels of customer satisfaction.
- Document customer interactions, technical problems, and resolutions accurately in the CRM system.
- Identify trends in customer issues and provide feedback to product and engineering teams for improvement.
- Assist in the development and maintenance of knowledge base articles and support documentation.
- Mentor and train new and junior customer support specialists.
- Handle escalated customer complaints and sensitive issues with professionalism and empathy.
- Contribute to the continuous improvement of support processes and customer service standards.
- Collaborate with internal teams to ensure a seamless customer experience.
- Stay updated on product features, updates, and technical specifications.
- Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
- Minimum of 4 years of experience in technical customer support or helpdesk roles.
- Proven ability to troubleshoot complex technical issues across software and hardware.
- Excellent communication, listening, and interpersonal skills.
- Strong problem-solving and analytical abilities.
- Experience with CRM software and ticketing systems.
- Ability to work effectively in a team environment and manage multiple priorities.
- Customer-focused attitude with a passion for delivering exceptional service.
- Familiarity with (Specific Product/Technology relevant to the fictional company) is a plus.
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8
Customer Support Team Lead - Technical Support
751001 Bhubaneswar, Orissa
₹750000 Annually
WhatJobs Direct
Posted today
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Job Description
Our client is a rapidly growing SaaS company seeking a dedicated and experienced Customer Support Team Lead to manage their fully remote technical support operations, serving clients nationwide from a hub in Bhubaneswar, Odisha, IN (remote). This critical role will oversee a team of customer support specialists, ensuring the delivery of exceptional technical assistance and timely resolution of customer issues. The ideal candidate will possess strong leadership skills, a deep understanding of customer support best practices, and extensive experience in troubleshooting complex technical problems within a software environment.
As a remote Team Lead, you will be responsible for motivating and guiding your team to meet and exceed key performance indicators, including response times, resolution rates, and customer satisfaction scores. Your duties will include coaching and training team members, managing escalations, analyzing support trends to identify areas for improvement, and collaborating with product and engineering teams to resolve recurring issues. You will foster a positive and productive remote work culture, ensuring seamless communication and support delivery. This is an outstanding opportunity to contribute to customer success and drive operational excellence in a dynamic, remote-first organization.
Key Responsibilities:
As a remote Team Lead, you will be responsible for motivating and guiding your team to meet and exceed key performance indicators, including response times, resolution rates, and customer satisfaction scores. Your duties will include coaching and training team members, managing escalations, analyzing support trends to identify areas for improvement, and collaborating with product and engineering teams to resolve recurring issues. You will foster a positive and productive remote work culture, ensuring seamless communication and support delivery. This is an outstanding opportunity to contribute to customer success and drive operational excellence in a dynamic, remote-first organization.
Key Responsibilities:
- Lead, mentor, and manage a remote team of customer support specialists.
- Ensure the team provides timely, accurate, and effective technical support to customers via various channels (phone, email, chat).
- Monitor team performance and key metrics (e.g., FCR, CSAT, AHT), providing regular feedback and coaching.
- Handle customer escalations and complex technical issues, ensuring swift and satisfactory resolution.
- Develop and implement strategies to improve customer support processes and efficiency.
- Collaborate with product management and engineering teams to relay customer feedback and identify product improvements.
- Create and maintain support documentation, knowledge base articles, and training materials.
- Onboard and train new support team members.
- Foster a positive and high-performing remote team environment.
- Analyze support data to identify trends, common issues, and opportunities for proactive problem-solving.
- Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
- Minimum of 4-6 years of experience in customer support or technical support, with at least 2 years in a team lead or supervisory role.
- Proven experience managing remote teams and fostering a collaborative virtual environment.
- Strong technical aptitude and ability to quickly understand and troubleshoot software applications.
- Excellent problem-solving, analytical, and critical thinking skills.
- Exceptional communication, interpersonal, and customer service skills.
- Experience with CRM and helpdesk software (e.g., Zendesk, Salesforce Service Cloud, Freshdesk).
- Ability to manage multiple priorities and work effectively under pressure.
- Experience in the SaaS industry is highly preferred.
- Demonstrated ability to train and develop team members.
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