24,258 Jobs in Delhi

Bring more to life.
Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology?
At Cytiva, one of Danaher's ( 15+ operating companies, our work saves lives-and we're all united by a shared commitment to innovate for tangible impact.
You'll thrive in a culture of belonging where you and your unique viewpoint matter. And by harnessing Danaher's system of continuous improvement, you help turn ideas into impact - innovating at the speed of life.
Working at Cytiva means being at the forefront of providing new solutions to transform human health. Our incredible customers undertake life-saving activities ranging from fundamental biological research to developing innovative vaccines, new medicines, and cell and gene therapies.
At Cytiva you will be able to continuously improve yourself and us - working on challenges that truly matter with people that care for each other, our customers, and their patients. Take your next step to an altogether life-changing career.
Learn about the Danaher Business System ( which makes everything possible.
The Discovery Zone Leader North East & West position reports to the Discovery Commercial Leader and is part of the Cytiva India Commercial Team located in Ahmedabad/Mumbai/Pune and will be working remotely to cover the North/East & West territory. At Cytiva, our vision is, to advance future therapeutics from discovery to delivery.
What you will do:
+ Lead commercial activities in the North/ East/ West region.
+ Maintain close regular customer connects.
+ Lead strategies for wider account coverage and lead generation
+ Lead a team of talented account managers.
+ Devise and maintain routine prospecting in the region.
+ Keep track of customer deliveries, escalate as required and satisfy customer needs.
+ Escalate proactively and close pending tasks with all stakeholders.
+ Publish and maintain dashboards for key commercial parameters.
Who you are:
+ Bachelors or Masters degree, with 8+ years industry experience preferably life sciences or health care
+ Lifesciences business acumen
+ Solution/outcome selling with uncompromising integrity
+ Entrepreneurial Thinking
+ Empowering & Inspiring people orientation
Cytiva, a Danaher operating company, offers a broad array of comprehensive, competitive benefit programs that add value to our lives. Whether it's a health care program or paid time off, our programs contribute to life beyond the job. Check out our benefits at Danaher Benefits Info.
At Cytiva we believe in designing a better, more sustainable workforce. We recognize the benefits of flexible, remote working arrangements for eligible roles and are committed to providing enriching careers, no matter the work arrangement. This position is eligible for a remote work arrangement in which you can work remotely from your home. Additional information about this remote work arrangement will be provided by your interview team. Explore the flexibility and challenge that working for Cytiva can provide.
Join our winning team today. Together, we'll accelerate the real-life impact of tomorrow's science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.
For more information, visit .

**Are you?**
Interested in working for an international and diverse company?
Interested in developing your career in a leading Printing, Coding and Marking industry?
Looking for a friendly and supporting team?
**If so, read on!**
It's likely you have purchased or used a product touched by Videojet Technologies this week. From freshness dating to track and trace coding, our technologies help ensure products sold across the globe, in the food, beverage, pharmaceutical, and industrial marketplaces are authentic and safe for consumers to use.
We recognize that people come with a wealth of experience and talent. Diversity of experience and skills combined with passion is a key to innovation and excellence. Therefore, we encourage people from all backgrounds to apply to our positions.
This is an excellent opportunity for someone who enjoys life on the road, interacting with customers and problem solving! The selected candidate for this position will handle daily service and support of Videojet's existing customer base. You would support sales growth, service growth and customer happiness. The role sees you carrying out repair, installation, maintenance and calibration of Videojet equipment at customer sites.
As an FSE on our team, associate will also provide frontline support by resolving customer(s) problems and issues through technical expertise and troubleshooting, drive service revenue sales targets while ensuring strong customer contract retention rate and warranty conversion rate. In this role, you will utilize critical thinking to resolve issues within defined procedures and practices to resolve appropriate action to.
The role will be Onsite based at Delhi
**In this role, a typical day will look like:**
+ Attend breakdown calls in the region
+ Raise request for parts and close transaction under Warranty, CAMP or Chargeable
+ Completing Installation of equipment's on site
+ Completing Preventive Maintenance as per schedule
+ Promotion of Service Contract & consumables
+ Demonstration of products to customers
+ Imparts training to the customer
+ Update service report in Oracle
+ Identifying potential parts requirement and get quote submitted and collect Purchase Order
+ Identifying potential equipment requirements and generate Service Leads for sales team
**The essential requirements of the job include**
+ Ability to work well independently and exercise appropriate judgment under general direction.
+ Ability to prioritize workload, goals and tasks consistent with the department and corporate objectives.
+ Ability to multi-task, completing concurrent projects within given time frames and balancing interruptions and change requests. Takes initiative to establish new processes and methods to support a variety of coordination activities.
+ Decision-making and coordination with other departments- To solve technical issues, and interact with key partners for problem-solving
+ Analytical skills and communication skills- Ability to analyze technical problems and provide solutions
+ Education - Diploma / Engineering in any stream.
+ 4+ years of field service experience.
+ Fresher with excellent communication skills.
+ Should be familiar with Local language.
Videojet is proud to part of the Product Quality & Innovation segment of Veralto (NYSE: VLTO), a $5B global leader dedicated to ensuring access to clean water, safe food and medicine, and trusted essential goods.
When you join Veralto's vibrant global network of 16,000 associates, you join a unique culture and work environment where purpose meets possibility: where the work you do has an everyday impact on the resources and essentials we all rely on, and where you'll have valuable opportunities to deepen your skillset, pursue your ambitions, and grow your career. Together, we're Safeguarding the World's Most Vital Resources-and building rewarding careers along the way.
At Veralto, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.
**Unsolicited Assistance**
We do not accept unsolicited assistance from any headhunters or recruitment firms for any of our job openings. All resumes or profiles submitted by search firms to any employee at any of the Veralto companies ( , in any form without a valid, signed search agreement in place for the specific position, approved by Talent Acquisition, will be deemed the sole property of Veralto and its companies. No fee will be paid in the event the candidate is hired by Veralto and its companies because of the unsolicited referral.
Veralto and all Veralto Companies are committed to equal opportunity regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. We value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.

**Date Posted:**

**Country:**
India
**Location:**
Aggarwal Cyber Plaza - II, Plot No C-7, Netaji Subhash Place, NEW DELHI, India
**Manager - Construction**
+ Developing a specific Project Execution plan for each managed site and focus the Otis team, which includes indirect reports and subcontractors, to achieve the project goals.
+ Generating contract plans with the Project Controls Lead to enable overall project upgrades to be generated.
+ Regularly monitor and review progress against plan and if necessary, take action to mitigate delays.
+ Be the customer's focal point for all correspondence, and the Otis representative at all mid and high-level meetings.
+ Managing a team which will be focusing on New Equipment/Modernization projects.
+ To provide technical assistance with coordination of internal stakeholders around New Installation/Modernization projects to ensure that they're building effective project plans.
Qualification - BE / B. TECH Electrical/Mechanical, with 10-15 Years of experience in Elevator industry / Infra Projects
If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day.
Otis is the world's leading elevator and escalator manufacturing, installation, and service company. We move 2 billion people every day and maintain approximately 2.2 million customer units worldwide, the industry's largest Service portfolio.
You may recognize our products in some of the world's most famous landmarks including the Eiffel Tower, Empire State Building, Burj Khalifa and the Petronas Twin Towers! We are 69,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians, all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse, global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving, high-performance company.
When you join Otis, you become part of an innovative global industry leader with a resilient business model. You'll belong to a diverse, trusted, and caring community where your contributions, and the skills and capabilities you'll gain working alongside the best and brightest, keep us connected and on the cutting edge. 
We provide opportunities, training, and resources, that build leadership and capabilities in Sales, Field, Engineering and Major Projects and our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs.
Today, our focus more than ever is on people. As a global, people-powered company, we put people - passengers, customers, and colleagues - at the center of everything we do. We are guided by our values that we call our Three Absolutes - prioritizing Safety, Ethics, Quality in all that we do. If you would like to learn more about environmental, social and governance (ESG) at Otis click here ( .
Become a part of the Otis team and help us #Buildwhatsnext!
_Otis is An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other protected class according to applicable law. To request an accommodation in completing an employment application due to a special need or a disability, please contact us at
**Privacy Policy and Terms:**
Click on this link ( to read the Policy and Terms
We go to great lengths to hire and develop the best people, and offer a supportive environment where employees are motivated and empowered to perform at their full potential. Today, we continue pushing the boundaries of what's possible to thrive in a taller, faster, smarter world.

**Make an impact with NTT DATA**
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it's a place where you can grow, belong and thrive.
**Shift 24x7 rotational hybrid, Location : Noida**
+ Troubleshoot all contact center operations related issues
+ Ensure tickets are assigned to correct team
+ Update the ticket with resolution remarks and close the ticket on time Contribute towards
+ Daily Performance Review
+ Managing all P1/P2 &P3 incidents during shift
+ Closure of all tickets within SLA
+ Providing the RCA within SLA or Workaround / Solution
+ Adherence- Monthly Capacity planning reports
+ Pre & Post implementation review for all RFC's
+ Conducting minimum 2 technical training sessions per month
+ Review & update minimum SOPs per process Opening Problem Ticket for all repeated incidents
+ Identify 3 areas of opportunities on improving operations, cost savings and user experience through automation initiatives
+ Advance Contact center Technical Operations with strong hands-on:
+ Amazon Connect
+ Avaya communication manager series version 6.x onwards
+ Avaya products like Session Managers, System Managers, Media-servers, AES, gateways
+ Oracle Acme SBC's
+ Genesys Pure Cloud
+ Recording platforms - Verint version 11.x -15.x , Nice version - 3.x to 6.x
+ Workforce Management platform- Verint, IEX or Aspect
+ Omni-channel, Chatbot and speech analytics
+ Strong operational experience, understanding of systems maintenance, licensing, configurations and disaster recovery, SLA's management, vendor management
+ Provide and develop Planning, Design, Implementation, Operation and Optimization services for Voice Contact Center and Telephony.
+ Additionally, role requires; SIP, IP & TDM technologies
+ CTI technologies and integrations with various third party systems
+ Dialer technologies like, Genesys, Aspect Unified IP and or Avaya.
+ Knowledge on omni-channel, digital and analytics
+ Should have fair understanding of Network basics, additional certifications in voice/ network stream would be beneficiary.
**Workplace type** **:**
On-site Working
**About NTT DATA**
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.
**Equal Opportunity Employer**
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.
**Third parties fraudulently posing as NTT DATA recruiters**
NTT DATA recruiters will never ask job seekers or candidates for payment or banking information during the recruitment process, for any reason. Please remain vigilant of third parties who may attempt to impersonate NTT DATA recruiters-whether in writing or by phone-in order to deceptively obtain personal data or money from you. All email communications from an NTT DATA recruiter will come from an **@nttdata.com** email address. If you suspect any fraudulent activity, please contact us ( ) .

**Make an impact with NTT DATA**
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it's a place where you can grow, belong and thrive.
+ **Threat Detection and Response:** Monitor and analyze security events on SIEM/EDR/DLP platforms to identify potential threats and vulnerabilities.
+ **Incident Investigation:** Conduct in-depth investigations of security incidents and provide detailed analysis and providing RCA as well.
+ **Escalation Handling and Team Management :** Should be able to manage the L1 resources and handle the escalations made.
+ **Security Log Analysis:** Analyze security log data from various security devices to identify trends and anomalies and escalate them appropriately and drive them to closure.
+ **Vulnerability Management:** Perform threat and vulnerability assessments via alerts, EASM tools to escalate and provide recommendations for mitigation.
+ **Security Advisory:** Should be well cyber aware about security advisory services, newsletters,bulletins and should provide value adds, guidance on best practices.
+ **Collaboration:** Work closely with other IT and security teams to enhance the organization's security posture.
+ **Driving Attitude :** Should be able to drive the Incident investigations and bridge calls.
+ **Documentation:** Maintain detailed records of security incidents and actions taken. Proper governance and tracking via doer checker and due diligence processes.
+ **Desirable Tool Stack :**
SIEM : Sentinel, Splunk , Arcsight
EDR : Crowdstrike, Defender, Sentinel One
DLP : Forcepoint, Symantec, Proofpoint
UEBA : Anomalies and Pattern based alert/incident handling
**Desirable Certifications** : Comptia Security Plus, CEH, AZ-500, CISSP, CISM.
**Workplace type** **:**
On-site Working
**About NTT DATA**
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.
**Equal Opportunity Employer**
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.
**Third parties fraudulently posing as NTT DATA recruiters**
NTT DATA recruiters will never ask job seekers or candidates for payment or banking information during the recruitment process, for any reason. Please remain vigilant of third parties who may attempt to impersonate NTT DATA recruiters-whether in writing or by phone-in order to deceptively obtain personal data or money from you. All email communications from an NTT DATA recruiter will come from an **@nttdata.com** email address. If you suspect any fraudulent activity, please contact us ( ) .

**Make an impact with NTT DATA**
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it's a place where you can grow, belong and thrive.
+ Primarily Firewall - Palo Alto - Panorama, NAT/PAT, Access rules, Monitoring and troubleshooting.
+ Preferred Palo Alto Certified , CCNA / CCNP certified (full) + 6-8 yrs. exposure in handling large enterprise network
+ Routing (EIGRP, OSPF, BGP, Static, PBR)
+ Advanced level understanding of Network & Security technology.
+ Capability to analyze logs & traffic patterns
+ Capable to support Client for Network Planning, Designing & Engineering
+ Experience of Change Management / Problem Management
+ Experience of Capacity Management
+ Good technical documentation skills
+ RCA Preparation for P1 Incident
+ Switching (Cisco 3850, 6500, 6800, Nexus 7K and 5K) VTP, Vlan, HSRP.
+ Knowledge of Monitoring Tool CA, Net scout , Backbox (If any)
+ Participate with Client team for Network designing activities.
+ Ability to lead & manage Client escalation.
+ Adherence to Internal policies and hardening processes to help Client in Audit's & Compliance.
+ Expert knowledge of NMS tool Spectrum or other
+ ITIL Process Knowledge. (Incident Management , Change management etc)
+ Good Communication Skills
+ Should have ability to Mentor Network L2 team.
**Workplace type** **:**
Hybrid Working
**About NTT DATA**
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.
**Equal Opportunity Employer**
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.
**Third parties fraudulently posing as NTT DATA recruiters**
NTT DATA recruiters will never ask job seekers or candidates for payment or banking information during the recruitment process, for any reason. Please remain vigilant of third parties who may attempt to impersonate NTT DATA recruiters-whether in writing or by phone-in order to deceptively obtain personal data or money from you. All email communications from an NTT DATA recruiter will come from an **@nttdata.com** email address. If you suspect any fraudulent activity, please contact us ( ) .

**Make an impact with NTT DATA**
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it's a place where you can grow, belong and thrive.
**Your day at NTT DATA**
The Managed Services Client Delivery Specialist is a seasoned subject matter expert, responsible for overseeing the end-to-end delivery of managed services contract to the client.
This role supports the business and protects the company's reputation by taking responsibility for contract management for local, small and low to medium complexity contracts and works closely with cross functional teams to ensure client expectations are met and exceeded and takes responsibility for service delivery, and contract profitability for their assigned client contracts. These clients require service delivery that are often complex by nature and are typically across multiple sites and/or service offerings.
The Managed Services Client Delivery Specialist involves proactive client communication, project management, technical oversight, and problem-solving.
**Key responsibilities:**
+ Responsible for client satisfaction by ensuring that services are delivered according to agreed service definitions and Service Level Agreements (SLAs).
+ Acts as the primary point of contact for client inquiries, escalations, and feedback.
+ Understands client business needs and objectives to tailor required services accordingly.
+ Ensures the successful delivery of managed services to clients, meeting service level agreements (SLAs) and quality standards.
+ Collaborates with technical teams to resolve client issues and incidents promptly.
+ Monitors and assesses client satisfaction regularly through feedback mechanisms.
+ Takes proactive measures to address client concerns and continuously improve service quality.
+ Develops account plans and strategies to enhance client engagement and retention.
+ Identifies opportunities for upselling or cross-selling additional services.
+ Manages the implementation of new services, upgrades, and projects for clients.
+ Coordinates project timelines, resources, and deliverables to ensure successful outcomes.
+ Ensures that service delivery aligns with contractual agreements and compliance requirements.
+ Consults with legal team to ensure that all contract escalations are addressed with contract governance.
+ Monitors and reports on contract performance.
+ May oversee financial aspects of client accounts, including budgeting and forecasting.
+ May manage billing and invoicing processes.
+ Collaborates with technical teams to ensure that client environments are stable, secure, and up to date.
+ Stays informed about industry trends and emerging technologies to provide informed recommendations to clients.
+ Identifies and mitigates risks associated with service delivery and client relationships.
+ Develops contingency plans for potential disruptions.
+ Maintains accurate records, client documentation, and incident reports.
+ Provides regular reports on service performance and client satisfaction to internal and external stakeholders.
**Knowledge, Skills and Attributes:**
+ Passionate about service delivery with a strong ability to manage a coordinated delivery of service.
+ Seasoned analytical mindset, strong initiative, self-driven with a commitment to succeed.
+ Seasoned understanding of managed services, including infrastructure, cloud, security, and support.
+ Seasoned proficiency in project management.
+ Excellent communication, negotiation, and problem-solving skills.
+ Excellent client centricity, proven ability to manage client relationships and drive client satisfaction.
+ Seasoned business acumen, as well as financial acumen for budgeting, forecasting, and billing.
+ Seasoned familiarity with ITIL or other IT service management frameworks.
+ Ability to work under pressure and has exceptional organizational skills and attention to detail
+ Ability to work collaboratively with cross-functional teams.
+ Adaptability and a customer-focused mindset.
**Academic qualifications and certifications:**
+ Bachelor's degree or equivalent qualification in Information Technology or Business or related field.
+ Relevant ITIL certification preferred.
+ Relevant project management certification (for example, PMP) is preferred.
**Required experience:**
+ Seasoned demonstrated experience in a managed services and/or support services environment.
+ Seasoned demonstrated experience in managed services - service delivery and client management.
+ Seasoned demonstrated experience in successful delivery of managed services to clients, meeting service level agreements (SLAs) and quality standards.
+ Seasoned demonstrated experience in service delivery alignment with contractual agreements and compliance requirements.
+ Seasoned demonstrated experience in monitoring contract performance.
+ Seasoned demonstrated experience in managing service delivery projects for clients.
+ Seasoned demonstrated experience in monitoring and assessing client satisfaction regularly through feedback mechanisms.
+ Seasoned demonstrated experience in proactive measures to address client concerns and continuously improve service quality.
**Workplace type** **:**
Hybrid Working
**About NTT DATA**
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.
**Equal Opportunity Employer**
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.
**Third parties fraudulently posing as NTT DATA recruiters**
NTT DATA recruiters will never ask job seekers or candidates for payment or banking information during the recruitment process, for any reason. Please remain vigilant of third parties who may attempt to impersonate NTT DATA recruiters-whether in writing or by phone-in order to deceptively obtain personal data or money from you. All email communications from an NTT DATA recruiter will come from an **@nttdata.com** email address. If you suspect any fraudulent activity, please contact us ( ) .

**Make an impact with NTT DATA**
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it's a place where you can grow, belong and thrive.
**Shift 24x7 rotational hybrid, Location : Noida**
+ Troubleshoot all contact center operations related issues
+ Ensure tickets are assigned to correct team
+ Update the ticket with resolution remarks and close the ticket on time Contribute towards
+ Daily Performance Review
+ Managing all P1/P2 &P3 incidents during shift
+ Closure of all tickets within SLA
+ Providing the RCA within SLA or Workaround / Solution
+ Adherence- Monthly Capacity planning reports
+ Pre & Post implementation review for all RFC's
+ Conducting minimum 2 technical training sessions per month
+ Review & update minimum SOPs per process Opening Problem Ticket for all repeated incidents
+ Identify 3 areas of opportunities on improving operations, cost savings and user experience through automation initiatives
+ Advance Contact center Technical Operations with strong hands-on:
+ Amazon Connect
+ Avaya communication manager series version 6.x onwards
+ Avaya products like Session Managers, System Managers, Media-servers, AES, gateways
+ Oracle Acme SBC's
+ Genesys Pure Cloud
+ Recording platforms - Verint version 11.x -15.x , Nice version - 3.x to 6.x
+ Workforce Management platform- Verint, IEX or Aspect
+ Omni-channel, Chatbot and speech analytics
+ Strong operational experience, understanding of systems maintenance, licensing, configurations and disaster recovery, SLA's management, vendor management
+ Provide and develop Planning, Design, Implementation, Operation and Optimization services for Voice Contact Center and Telephony.
+ Additionally, role requires; SIP, IP & TDM technologies
+ CTI technologies and integrations with various third party systems
+ Dialer technologies like, Genesys, Aspect Unified IP and or Avaya.
+ Knowledge on omni-channel, digital and analytics
+ Should have fair understanding of Network basics, additional certifications in voice/ network stream would be beneficiary.
**Workplace type** **:**
On-site Working
**About NTT DATA**
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.
**Equal Opportunity Employer**
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.
**Third parties fraudulently posing as NTT DATA recruiters**
NTT DATA recruiters will never ask job seekers or candidates for payment or banking information during the recruitment process, for any reason. Please remain vigilant of third parties who may attempt to impersonate NTT DATA recruiters-whether in writing or by phone-in order to deceptively obtain personal data or money from you. All email communications from an NTT DATA recruiter will come from an **@nttdata.com** email address. If you suspect any fraudulent activity, please contact us ( ) .

**Make an impact with NTT DATA**
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it's a place where you can grow, belong and thrive.
+ Primarily Firewall - Palo Alto - Panorama, NAT/PAT, Access rules, Monitoring and troubleshooting.
+ Preferred Palo Alto Certified , CCNA / CCNP certified (full) + 6-8 yrs. exposure in handling large enterprise network
+ Routing (EIGRP, OSPF, BGP, Static, PBR)
+ Advanced level understanding of Network & Security technology.
+ Capability to analyze logs & traffic patterns
+ Capable to support Client for Network Planning, Designing & Engineering
+ Experience of Change Management / Problem Management
+ Experience of Capacity Management
+ Good technical documentation skills
+ RCA Preparation for P1 Incident
+ Switching (Cisco 3850, 6500, 6800, Nexus 7K and 5K) VTP, Vlan, HSRP.
+ Knowledge of Monitoring Tool CA, Net scout , Backbox (If any)
+ Participate with Client team for Network designing activities.
+ Ability to lead & manage Client escalation.
+ Adherence to Internal policies and hardening processes to help Client in Audit's & Compliance.
+ Expert knowledge of NMS tool Spectrum or other
+ ITIL Process Knowledge. (Incident Management , Change management etc)
+ Good Communication Skills
+ Should have ability to Mentor Network L2 team.
**Workplace type** **:**
On-site Working
**About NTT DATA**
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.
**Equal Opportunity Employer**
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.
**Third parties fraudulently posing as NTT DATA recruiters**
NTT DATA recruiters will never ask job seekers or candidates for payment or banking information during the recruitment process, for any reason. Please remain vigilant of third parties who may attempt to impersonate NTT DATA recruiters-whether in writing or by phone-in order to deceptively obtain personal data or money from you. All email communications from an NTT DATA recruiter will come from an **@nttdata.com** email address. If you suspect any fraudulent activity, please contact us ( ) .