991 Application Support jobs in India

About Position:

We are seeking an experienced Application Support professional with 2-5 years of expertise in supporting API-based services and microservices. The role involves providing L1 support, ensuring SLA adherence, and troubleshooting issues to ensure smooth application functionality.

• Role: Application Support
• Location: Kolkata
• Experience: 2-5 years
• Job Type: Full Time Employment

What You'll Do:

• Provide L1 support for API based application and microservices
• Monitor APIs and Services using tools such ELK, Dynatrace
• Troubleshoot issues related to API functionality, failures and integration
• Perform root cause analysis and provide timely resolution/updates to incidents. Addressing to issue mail and tickets within SLA
• Work with development teams to resolve issues and validate fixes
• Maintain documentation on known issues
• Support deployment activities
• Ensure API up time and performance SLAs are met
• Strong functional and technical skills and demonstrated ability to quickly learn and adapt
• Should have an understanding on Ticket management
• Understanding of SLAs
• Excellent Verbal and Written Communication skills including meeting facilitation and experience communicating and presenting solutions for business problems to business stakeholders

Expertise You'll Bring:

• In-depth knowledge of APIs, API-based services, and microservices architecture.
• Hands-on experience with L1 application support, including incident management and issue resolution.
• Ability to work with monitoring tools to ensure timely detection and resolution of service disruptions.
• Strong understanding of SLA management and ensuring support meets agreed-upon service levels.
• Good troubleshooting skills with the ability to work under pressure and meet deadlines

Benefits:

• Competitive salary and benefits package
• Culture focused on talent development with quarterly promotion cycles and company-sponsored higher education and certifications
• Opportunity to work with cutting-edge technologies
• Employee engagement initiatives such as project parties, flexible work hours, and Long Service awards
• Annual health check-ups
• Insurance coverage: group term life, personal accident, and Mediclaim hospitalization for self, spouse, two children, and parents

Inclusive Environment:

Persistent Ltd. is dedicated to fostering diversity and inclusion in the workplace. We invite applications from all qualified individuals, including those with disabilities, and regardless of gender or gender preference. We welcome diverse candidates from all backgrounds.

• We offer hybrid work options and flexible working hours to accommodate various needs and preferences.
• Our office is equipped with accessible facilities, including adjustable workstations, ergonomic chairs, and assistive technologies to support employees with physical disabilities.
• If you are a person with disabilities and have specific requirements, please inform us during the application process or at any time during your employment. We are committed to creating an inclusive environment where all employees can thrive.

Our company fosters a values-driven and people-centric work environment that enables our employees to:

• Accelerate growth, both professionally and personally
• Impact the world in powerful, positive ways, using the latest technologies
• Enjoy collaborative innovation, with diversity and work-life wellbeing at the core
• Unlock global opportunities to work and learn with the industry’s best

Let’s unleash your full potential at Persistent

“Persistent is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind.”

Skill: SAS Admin Linux

Exp: 3-5 Yrs

Location: Hyderabad & Chennai

Shift Timing: 3PM to 12 AM

Job Description:

Minimum 2 of years of experience as a SAS Administrator with a focus on SAS Grid and support on Unix Linux

Job roles and responsibilities

• Strong hands on experience on Linux servers is a MUST
• To possess deep knowledge of SAS 94 Grid Administration with SAS applications and SAS servers
• Deep knowledge on SAS Grid architecture and server tier components
• Strong knowledge on Shell scripting or python scripting
• Hands on experience on LSF is must
• To have experience in License Renewal and Applying Hotfixes Backup and Recovery methods
• To monitor and troubleshoot the environment for any Production issues or maintenance
• Candidates need to have experience in Unix Linux
• Platform includes basic commands for SAS and LSF monitoring and Unix Scripting
• Experience on working with multitier or multitenant SAS architecture is a MUST
• Experience on various SAS client tools like SAS EG SMC DM Studio
• Should have good understanding on LSF Flow Manager
• Experience on working with Mid Tier SAS Applications
• Should have experience on monitoring the sas environments
• Primary SAS Admin Linux

Shift Timing: 3PM to 12 AM

Skill: SAS Admin Linux

Exp: 3-5 Yrs

Location: Hyderabad & Chennai

Shift Timing: 3PM to 12 AM

Job Description:

Minimum 2 of years of experience as a SAS Administrator with a focus on SAS Grid and support on Unix Linux

Job roles and responsibilities

• Strong hands on experience on Linux servers is a MUST
• To possess deep knowledge of SAS 94 Grid Administration with SAS applications and SAS servers
• Deep knowledge on SAS Grid architecture and server tier components
• Strong knowledge on Shell scripting or python scripting
• Hands on experience on LSF is must
• To have experience in License Renewal and Applying Hotfixes Backup and Recovery methods
• To monitor and troubleshoot the environment for any Production issues or maintenance
• Candidates need to have experience in Unix Linux
• Platform includes basic commands for SAS and LSF monitoring and Unix Scripting
• Experience on working with multitier or multitenant SAS architecture is a MUST
• Experience on various SAS client tools like SAS EG SMC DM Studio
• Should have good understanding on LSF Flow Manager
• Experience on working with Mid Tier SAS Applications
• Should have experience on monitoring the sas environments
• Primary SAS Admin Linux

Shift Timing: 3PM to 12 AM

About Position:

We are seeking an experienced Application Support professional with 2-5 years of expertise in supporting API-based services and microservices. The role involves providing L1 support, ensuring SLA adherence, and troubleshooting issues to ensure smooth application functionality.

• Role: Application Support
• Location: Kolkata
• Experience: 2-5 years
• Job Type: Full Time Employment

What You'll Do:

• Provide L1 support for API based application and microservices
• Monitor APIs and Services using tools such ELK, Dynatrace
• Troubleshoot issues related to API functionality, failures and integration
• Perform root cause analysis and provide timely resolution/updates to incidents. Addressing to issue mail and tickets within SLA
• Work with development teams to resolve issues and validate fixes
• Maintain documentation on known issues
• Support deployment activities
• Ensure API up time and performance SLAs are met
• Strong functional and technical skills and demonstrated ability to quickly learn and adapt
• Should have an understanding on Ticket management
• Understanding of SLAs
• Excellent Verbal and Written Communication skills including meeting facilitation and experience communicating and presenting solutions for business problems to business stakeholders

Expertise You'll Bring:

• In-depth knowledge of APIs, API-based services, and microservices architecture.
• Hands-on experience with L1 application support, including incident management and issue resolution.
• Ability to work with monitoring tools to ensure timely detection and resolution of service disruptions.
• Strong understanding of SLA management and ensuring support meets agreed-upon service levels.
• Good troubleshooting skills with the ability to work under pressure and meet deadlines

Benefits:

• Competitive salary and benefits package
• Culture focused on talent development with quarterly promotion cycles and company-sponsored higher education and certifications
• Opportunity to work with cutting-edge technologies
• Employee engagement initiatives such as project parties, flexible work hours, and Long Service awards
• Annual health check-ups
• Insurance coverage: group term life, personal accident, and Mediclaim hospitalization for self, spouse, two children, and parents

Inclusive Environment:

Persistent Ltd. is dedicated to fostering diversity and inclusion in the workplace. We invite applications from all qualified individuals, including those with disabilities, and regardless of gender or gender preference. We welcome diverse candidates from all backgrounds.

• We offer hybrid work options and flexible working hours to accommodate various needs and preferences.
• Our office is equipped with accessible facilities, including adjustable workstations, ergonomic chairs, and assistive technologies to support employees with physical disabilities.
• If you are a person with disabilities and have specific requirements, please inform us during the application process or at any time during your employment. We are committed to creating an inclusive environment where all employees can thrive.

Our company fosters a values-driven and people-centric work environment that enables our employees to:

• Accelerate growth, both professionally and personally
• Impact the world in powerful, positive ways, using the latest technologies
• Enjoy collaborative innovation, with diversity and work-life wellbeing at the core
• Unlock global opportunities to work and learn with the industry’s best

Let’s unleash your full potential at Persistent

“Persistent is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind.”

We are looking for a Monitoring Consultant to join our Platform Managed Services (PMS) team. This role is part of the first technical support layer, responsible for ensuring the proper monitoring, escalation, and resolution of system alerts and client incidents. The position involves continuous interaction with monitoring tools, execution of scheduled and on-demand tasks, and collaboration with Infrastructure and SAP Basis teams.Responsibilities: Monitor client systems using tools such as Pandora FMS. Analyze alerts, create and manage corresponding Jira tickets.Follow standardized procedures for alert classification and escalation.Ensure timely escalation of critical alerts (e.g., system down) to senior levels or client service managers.Preventive & Corrective Maintenance Perform preventive checks and generate reports as per client contracts.Address issues related to system performance (memory, CPU, swap, filesystem, logs).Analyze job failures, system logs, technical dumps, and resolve or escalate accordingly.Shift Handover & Collaboration Ensure accurate and complete shift handovers, with all tickets updated and assigned.Maintain documentation integrity and collaborate closely with team members.Proactively communicate workloads and task status with the team leader.Operational Tasks (Basis & Infrastructure) Manage users, roles, and jobs in SAP environments.Perform backups, job monitoring, and transport management.Conduct basic installations and updates (kernel, Host Agent, SAPRouter).Apply SAP notes (without pre-requisites or manual steps). Execute quarterly health checks, vulnerability scans, and Windows updates.Reporting & DocumentationContribute to client reporting and ensure correct documentation of incidents and procedures.Update internal tools and knowledge bases (Moniblia, password managers, task trackers).ProfileExperience in IT operations is desirable.Familiarity with monitoring tools and ticketing systems (e.g., Jira).Basic understanding of system performance metrics (RAM, CPU, logs, dumps).Ability to follow and improve documented procedures.Strong communication and teamwork skills, especially in rotating shifts.Fluency in English (written and spoken).Availability to work in shifts, including weekends and non-business hours if needed.

JD : DevOps tools

Release Management

Secondary

CICD support

JD

As an experienced Application Support Engineer working for our leading client, you serve as a member of the release team handling mulitple activities related to quarterly project releases and off releases coordinating with multiple vendors to smoothly complete the project go-live and also to help with troubleshooting during the UAT testing, fallback testing and regression testing phases of the release.

Expectation

Proficient in Release support activities by actively maintaining the availability of lower non-production environment for each quarterly releases panning out every financial year.
Defect analysis and fix during SIT cycle, UAT cycle, Fallback cycle for each quarter.
Ensuring 100% availability of environment for QA testing by fixing showstoppers
Triaging the showstoppers with all stakeholders and vendor and resolving
Implementing Production baseline based of the scope of the projects. Fallback preparation for every quarterly release

JD : DevOps tools

Release Management

Secondary

CICD support

JD

As an experienced Application Support Engineer working for our leading client, you serve as a member of the release team handling mulitple activities related to quarterly project releases and off releases coordinating with multiple vendors to smoothly complete the project go-live and also to help with troubleshooting during the UAT testing, fallback testing and regression testing phases of the release.

Expectation

Proficient in Release support activities by actively maintaining the availability of lower non-production environment for each quarterly releases panning out every financial year.
Defect analysis and fix during SIT cycle, UAT cycle, Fallback cycle for each quarter.
Ensuring 100% availability of environment for QA testing by fixing showstoppers
Triaging the showstoppers with all stakeholders and vendor and resolving
Implementing Production baseline based of the scope of the projects. Fallback preparation for every quarterly release

Hi Candidate,

Opening for Application Support

Experience: 1 years to 2 years

Position: Permanent

Location: CBD Belapur

Domain :Banking

Job description

Essential Duties and Responsibilities:

• Ensuring the best customer experience by providing superior level of customer service and maximum availability at all times

• Log all incidents, service requests and problems, accurately following the practices defined for each process, including updates to existing tickets

• Diagnose, prioritize, troubleshoot and resolve incidents where possible, or escalate where necessary, within Service Levels, following pre-defined processes accurately.

• Timely and accurate documentation of work performed, to the standard required and using the systems, processes and/or methods specified.

• Meet or exceed all internal KPIs

• Ability to effectively communicate and build relationships with customers

• Provide a high level of technical and operational support to customers, both external and internal

• Familiar with MS Office.

• Strong problem solving, priority setting, and collaboration skills.

• Excellent communication skills, with neutral accent.

• Excellent written communication skills with email etiquettes.

Education/Qualifications Requirements:

Bsc IT, B.Tech or Graduation in any field.

Language Skills: Fluent English & Communication must.

Technical/Key Skills:

Strong customer service orientation.

Willing to work in Rotational Shift.

Good problem-solving skills.

Adaptability to changing work environment and technologies

Interested candidate apply on (HIDDEN TEXT)

Regards

Vishakha Gangurde