428 Call Center jobs in India

Company Overview

GoodScore is on a mission to make financial literacy and credit access simple, actionable, and inclusive for over 150 million Indians who are credit-underserved.

From starting personalized credit consulting in 2023 to now empowering over 1 million users to take control of their credit health, we are one of India’s fastest-growing credit score & credit management apps.

We are backed by top VC funds in India, ranked among the top 10 finance apps in India, and are on the 1x to 100x journey. We’re building a team that shares our vision of transforming how India manages credit.

Role Overview:

We are seeking an experienced Call Center Manager to scale a high-performing, sales-driven call center (200–300 seat capacity). The ideal candidate will have hands-on experience managing large call centers, strong technical acumen with dialers and telephony systems, and a metrics-driven mindset. You should be comfortable making decisions with limited data and working closely with business, tech, and product teams in a high-growth start-up environment.

Key Responsibilities:

• Manage, scale, or build call center operations from the ground up – including hiring, training, and process design
• Own all operational KPIs: contact rate, conversion rate, talk time, wait time, AHT, adherence, agent productivity, etc.
• Optimize dialer configurations, call routing , and lead assignment logic to maximize efficiency
• Work with tech/product teams to integrate call center software with CRM, lead management systems, etc.
• Drive agent performance and engagement through structured coaching, feedback, and incentive programs
• Establish quality monitoring and performance review mechanisms
• Design SOPs and escalation matrices to ensure seamless functioning across shifts
• Take ownership of SLA adherence, compliance, and call center hygiene
• Run experiments and make fast decisions, even with incomplete data
• Align the call center strategy with broader sales and revenue goals

Required Qualifications:

• 5–10 years of experience managing mid to large-scale (200–300 seat) sales-driven call centers
• Experience with dialers (e.g., TATA Tele, Ameyo, Exotel, Ozonetel, etc.), including configuration, call flows, pacing strategies
• Strong understanding of call center KPIs and agent management principles
• High comfort with analytics and dashboards to drive decisions (Excel, Google Sheets, BI tools)
• Experience working in a fast-paced, high-growth environment (start-up or tech-driven enterprise preferred)
• Excellent communication, team management, and conflict resolution skills
• Ability to make quick, data-backed, or instinctive decisions under ambiguity

Nice to Have (Optional):

• Experience building a call center from scratch (infra + people + process)
• Familiarity with CRM platforms and call center APIs
• Exposure to inside sales or tele-sales revenue targets
• Past experience with vendor management (BPOs or external call centers)

Job Description – Customer Support Executive (BPO)

Position: Customer Support Executive (Voice/Chat Process)

Location: Bangalore-Whitefield

Experience: 1.5 Yrs- 2.5 Yrs

Employment Type: Full-time

About the Role:

We are seeking enthusiastic and skilled professionals to join our dynamic Customer Support team. The ideal candidate will possess strong communication abilities, technical agility with office tools, and prior BPO experience. This role requires flexibility to work in rotational shifts while maintaining professionalism in customer interactions.

Key Responsibilities:

• Attend mandatory in-office training sessions and actively participate to ensure a smooth transition into the role.
• Handle customer interactions via voice or chat processes , ensuring high-quality support and resolution.
• Maintain accurate documentation and records using office automation tools.
• Collaborate with team members to meet operational targets and deliver outstanding service.
• Demonstrate adaptability in handling multiple tasks and tools in a fast-paced environment.

Requirements:

• Education: Minimum 12th Pass or equivalent (Commerce graduates preferred).
• Experience: At least 6 months of proven experience in a BPO environment . Prior voice/chat process experience is preferred.
• Communication Skills: Strong verbal and written English communication (minimum C1 level ).
• Typing Skills: Minimum 25 WPM typing speed.
• Technical Proficiency: Comfortable working with office automation tools and digital platforms.
• Shift Flexibility: Open to rotational shifts, 5 days a week. (Note: Saturday & Sunday will not be fixed offs).

Why Join Us?

• Opportunity to grow in a fast-paced, process-driven environment .
• Equal opportunities employer — we are committed to gender equality and diversity.
• Continuous learning and development through structured training programs.

#JobOpening #NowHiring #WeAreHiring #JobSearch #JobAlert #JobVacancy #CareerOpportunity #JobPosting #WorkWithUs #ApplyNow

#BPOJobs #BPOLife #CustomerSupport #CustomerService #SupportJobs #VoiceProcess #ChatProcess #TechnicalSupport #CallCenterJobs #ProcessExecutive

#CommunicationSkills #EnglishProficiency #TypingSkills #OfficeAutomation #ShiftFlexibility #RotationalShifts #C1English #ComputerSkills #DigitalTools #Multitasking

#Careers #CareerGrowth #FreshersJobs #ExperiencedJobs #EntryLevelJobs #JobOpportunities #CareerDevelopment #WorkCulture #CareerSuccess #SkillDevelopment

#EqualOpportunityEmployer #DiversityAndInclusion #WorkplaceEquality #WomenAtWork #InclusiveWorkplace #DiversityHiring #Empowerment #EqualOpportunities #GenderEquality #RespectAtWork

Job Description – Customer Support Executive (BPO)

Position: Customer Support Executive (Voice/Chat Process)

Location: Bangalore-Whitefield

Experience: 1.5 Yrs- 2.5 Yrs

Employment Type: Full-time

About the Role:

We are seeking enthusiastic and skilled professionals to join our dynamic Customer Support team. The ideal candidate will possess strong communication abilities, technical agility with office tools, and prior BPO experience. This role requires flexibility to work in rotational shifts while maintaining professionalism in customer interactions.

Key Responsibilities:

• Attend mandatory in-office training sessions and actively participate to ensure a smooth transition into the role.
• Handle customer interactions via voice or chat processes, ensuring high-quality support and resolution.
• Maintain accurate documentation and records using office automation tools.
• Collaborate with team members to meet operational targets and deliver outstanding service.
• Demonstrate adaptability in handling multiple tasks and tools in a fast-paced environment.

Requirements:

• Education: Minimum 12th Pass or equivalent (Commerce graduates preferred).
• Experience: At least 6 months of proven experience in a BPO environment. Prior voice/chat process experience is preferred.
• Communication Skills: Strong verbal and written English communication (minimum C1 level).
• Typing Skills: Minimum 25 WPM typing speed.
• Technical Proficiency: Comfortable working with office automation tools and digital platforms.
• Shift Flexibility: Open to rotational shifts, 5 days a week. (Note: Saturday & Sunday will not be fixed offs).

Why Join Us?

• Opportunity to grow in a fast-paced, process-driven environment.
• Equal opportunities employer — we are committed to gender equality and diversity.
• Continuous learning and development through structured training programs.

#JobOpening #NowHiring #WeAreHiring #JobSearch #JobAlert #JobVacancy #CareerOpportunity #JobPosting #WorkWithUs #ApplyNow

#BPOJobs #BPOLife #CustomerSupport #CustomerService #SupportJobs #VoiceProcess #ChatProcess #TechnicalSupport #CallCenterJobs #ProcessExecutive

#CommunicationSkills #EnglishProficiency #TypingSkills #OfficeAutomation #ShiftFlexibility #RotationalShifts #C1English #ComputerSkills #DigitalTools #Multitasking

#Careers #CareerGrowth #FreshersJobs #ExperiencedJobs #EntryLevelJobs #JobOpportunities #CareerDevelopment #WorkCulture #CareerSuccess #SkillDevelopment

#EqualOpportunityEmployer #DiversityAndInclusion #WorkplaceEquality #WomenAtWork #InclusiveWorkplace #DiversityHiring #Empowerment #EqualOpportunities #GenderEquality #RespectAtWork

Company Overview

GoodScore is on a mission to make financial literacy and credit access simple, actionable, and inclusive for over 150 million Indians who are credit-underserved.

From starting personalized credit consulting in 2023 to now empowering over 1 million users to take control of their credit health, we are one of India’s fastest-growing credit score & credit management apps.

We are backed by top VC funds in India, ranked among the top 10 finance apps in India, and are on the 1x to 100x journey. We’re building a team that shares our vision of transforming how India manages credit.

Role Overview:

We are seeking an experienced Call Center Manager to scale a high-performing, sales-driven call center (200–300 seat capacity). The ideal candidate will have hands-on experience managing large call centers, strong technical acumen with dialers and telephony systems, and a metrics-driven mindset. You should be comfortable making decisions with limited data and working closely with business, tech, and product teams in a high-growth start-up environment.

Key Responsibilities:

• Manage, scale, or build call center operations from the ground up – including hiring, training, and process design
• Own all operational KPIs: contact rate, conversion rate, talk time, wait time, AHT, adherence, agent productivity, etc.
• Optimize dialer configurations, call routing, and lead assignment logic to maximize efficiency
• Work with tech/product teams to integrate call center software with CRM, lead management systems, etc.
• Drive agent performance and engagement through structured coaching, feedback, and incentive programs
• Establish quality monitoring and performance review mechanisms
• Design SOPs and escalation matrices to ensure seamless functioning across shifts
• Take ownership of SLA adherence, compliance, and call center hygiene
• Run experiments and make fast decisions, even with incomplete data
• Align the call center strategy with broader sales and revenue goals

Required Qualifications:

• 5–10 years of experience managing mid to large-scale (200–300 seat) sales-driven call centers
• Experience with dialers (e.g., TATA Tele, Ameyo, Exotel, Ozonetel, etc.), including configuration, call flows, pacing strategies
• Strong understanding of call center KPIs and agent management principles
• High comfort with analytics and dashboards to drive decisions (Excel, Google Sheets, BI tools)
• Experience working in a fast-paced, high-growth environment (start-up or tech-driven enterprise preferred)
• Excellent communication, team management, and conflict resolution skills
• Ability to make quick, data-backed, or instinctive decisions under ambiguity

Nice to Have (Optional):

• Experience building a call center from scratch (infra + people + process)
• Familiarity with CRM platforms and call center APIs
• Exposure to inside sales or tele-sales revenue targets
• Past experience with vendor management (BPOs or external call centers)

Job Title: Remote Call Center RepresentativeCompany: Ascenturi (formerly Sales Match)Location: Remote – Work from HomeSchedule: Full-time, U. S. Time ZonesType: PermanentOverview:Ascenturi (formerly Sales Match) is hiring Remote Call Center Representatives to join a newly launched division focused on scheduling calls and following up with prospects for licensed insurance agents. With over 50 team members and rapid growth, we’re now building a dedicated call center team — and you can be among the first to join.In this role, you'll be making outbound calls to warm leads (no cold calling or selling involved), following a script, and scheduling insurance consultation calls. You’ll receive full training from experienced U. S.-based trainers and work entirely from home.Responsibilities:Place a high volume of outbound calls each day using our automated system.Follow scripts to explain basic information and book appointments.Keep CRM records accurate and up to date.Attend team meetings and participate in performance coaching.Work closely with your team lead to ensure quality and consistency.Ideal Candidate Has:Great spoken English and phone etiquette.Call center or BPO experience is a big plus.Strong attention to detail and goal-oriented mindset.Ability to work independently in a remote setting.Familiarity with customer service or outbound calling environments.What We Offer:Full remote/work-from-home position.Team-led training from U. S. call center experts.Fun, fast-paced virtual team culture.Long-term opportunity with future advancement potential.

Job Title: Remote Call Center RepresentativeCompany: Ascenturi (formerly Sales Match)Location: Remote – Work from HomeSchedule: Full-time, U. S. Time ZonesType: PermanentOverview:Ascenturi (formerly Sales Match) is hiring Remote Call Center Representatives to join a newly launched division focused on scheduling calls and following up with prospects for licensed insurance agents. With over 50 team members and rapid growth, we’re now building a dedicated call center team — and you can be among the first to join.In this role, you'll be making outbound calls to warm leads (no cold calling or selling involved), following a script, and scheduling insurance consultation calls. You’ll receive full training from experienced U. S.-based trainers and work entirely from home.Responsibilities:Place a high volume of outbound calls each day using our automated system.Follow scripts to explain basic information and book appointments.Keep CRM records accurate and up to date.Attend team meetings and participate in performance coaching.Work closely with your team lead to ensure quality and consistency.Ideal Candidate Has:Great spoken English and phone etiquette.Call center or BPO experience is a big plus.Strong attention to detail and goal-oriented mindset.Ability to work independently in a remote setting.Familiarity with customer service or outbound calling environments.What We Offer:Full remote/work-from-home position.Team-led training from U. S. call center experts.Fun, fast-paced virtual team culture.Long-term opportunity with future advancement potential.

Job Title: Remote Call Center RepresentativeCompany: Ascenturi (formerly Sales Match)Location: Remote – Work from HomeSchedule: Full-time, U. S. Time ZonesType: PermanentOverview:Ascenturi (formerly Sales Match) is hiring Remote Call Center Representatives to join a newly launched division focused on scheduling calls and following up with prospects for licensed insurance agents. With over 50 team members and rapid growth, we’re now building a dedicated call center team — and you can be among the first to join.In this role, you'll be making outbound calls to warm leads (no cold calling or selling involved), following a script, and scheduling insurance consultation calls. You’ll receive full training from experienced U. S.-based trainers and work entirely from home.Responsibilities:Place a high volume of outbound calls each day using our automated system.Follow scripts to explain basic information and book appointments.Keep CRM records accurate and up to date.Attend team meetings and participate in performance coaching.Work closely with your team lead to ensure quality and consistency.Ideal Candidate Has:Great spoken English and phone etiquette.Call center or BPO experience is a big plus.Strong attention to detail and goal-oriented mindset.Ability to work independently in a remote setting.Familiarity with customer service or outbound calling environments.What We Offer:Full remote/work-from-home position.Team-led training from U. S. call center experts.Fun, fast-paced virtual team culture.Long-term opportunity with future advancement potential.

Job Title: Remote Call Center RepresentativeCompany: Ascenturi (formerly Sales Match)Location: Remote – Work from HomeSchedule: Full-time, U. S. Time ZonesType: PermanentOverview:Ascenturi (formerly Sales Match) is hiring Remote Call Center Representatives to join a newly launched division focused on scheduling calls and following up with prospects for licensed insurance agents. With over 50 team members and rapid growth, we’re now building a dedicated call center team — and you can be among the first to join.In this role, you'll be making outbound calls to warm leads (no cold calling or selling involved), following a script, and scheduling insurance consultation calls. You’ll receive full training from experienced U. S.-based trainers and work entirely from home.Responsibilities:Place a high volume of outbound calls each day using our automated system.Follow scripts to explain basic information and book appointments.Keep CRM records accurate and up to date.Attend team meetings and participate in performance coaching.Work closely with your team lead to ensure quality and consistency.Ideal Candidate Has:Great spoken English and phone etiquette.Call center or BPO experience is a big plus.Strong attention to detail and goal-oriented mindset.Ability to work independently in a remote setting.Familiarity with customer service or outbound calling environments.What We Offer:Full remote/work-from-home position.Team-led training from U. S. call center experts.Fun, fast-paced virtual team culture.Long-term opportunity with future advancement potential.