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Customer Service Associate
Job Viewed
Job Description
Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
**How will you make an impact in this role?**
- Utilizing your skills, experience, and passion for customer service to help propel your team and its business partners to success.
- Consistently deliver extraordinary service on a high volume of inbound calls in a fast-paced, structured, customer care environment with a keen focus on driving a Customer First mentality.
- Consult with Card Members to understand their needs and tailor unique and personal solutions for them, while also reinforcing the benefits of card membership and acknowledging Card Member tenure
- Add value for our customers through unexpected relevant recommendations of product offers/ benefit enrollments that deepen customer engagement and loyalty.
- Utilize your “service oriented” personality to develop key selling skills to optimize and solidify the customer relationship by deepening their loyalty to our brand.
- Address general and account-specific customer inquiries
- statement inquiries, card replacement, make payments, rewards redemption, etc., and update customer account information.
- Use tools and resources to identify custom solutions and anticipate customer needs, in our commitment to maintain a first point of contact resolution.
- Meet and exceed performance goals that include, but are not limited to sales rates, quality goals, compliance regulations and productivity targets, & customer performance metrics.
**Minimum Qualifications**:
- Strong written and communication skills to be able to converse effectively and naturally with our Card Members to deepen client relationships and drive satisfaction.
- Resilience needed to efficiently manage a steady stream of customer calls, while balancing performance to meet a variety of metrics and remain positive through change and stressful situations.
- Ability to showcase humility and show care and appreciation through emotional acknowledgement of our customer queries/situations on each call.
- Integrity to manage sensitive Card Member information and adhere to all Regulatory and Compliance guidelines related to servicing and sales practices.
- Driven to please by providing the ultimate experience for our Card Members on every interaction.
- Timeliness and reliability
**Preferred Qualifications**:
- Passion for building customer loyalty through exceptional listening, consultative relationship building, resourcefulness and problem solving skills
- Customer service and consultative sales environment experience preferred.
- Passion for consultative sales, recommending products or solutions tailored to each customer.
- Ability to adapt communication style to a wide variety of personalities and situations and take ownership and responsibility for each call, from beginning to end
**Additional Requirements**:
- Flexibility to work anytime in US hours, including weekends
- Hybrid Environment
- on site expectation 3 days/week
- Workplace Flexibility: Full time. Shift flexibility requirements.
- American Express offers a fantastic and diverse working environment. High performance is rewarded with target driven incentives
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.
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Call Center
Posted today
Job Viewed
Job Description
Identify the problem in depth and follow up to ensure that appropriate actions were taken on customers' requests.
Keep records of customer interactions and transactions, recording details of inquiries, complaints, comments, as well as actions taken.
**Salary**: ₹12,000.00 - ₹20,000.00 per month
**Benefits**:
- Health insurance
Schedule:
- Day shift
Supplemental Pay:
- Joining bonus
Ability to commute/relocate:
- Kashmiri Gate, Delhi, Delhi: Reliably commute or planning to relocate before starting work (required)
**Education**:
- Higher Secondary(12th Pass) (preferred)
**Experience**:
- Technical support: 1 year (preferred)
- total work: 1 year (preferred)
- Customer service: 1 year (preferred)
**Language**:
- Hindi (preferred)
- English (preferred)
**Speak with the employer**
+91-XXX
Call Center
Posted today
Job Viewed
Job Description
**Job Types**: Full-time, Regular / Permanent, Fresher
**Salary**: Up to ₹25,000.00 per month
**Benefits**:
- Cell phone reimbursement
- Flexible schedule
- Food provided
Schedule:
- Day shift
- Flexible shift
- Morning shift
Supplemental pay types:
- Commission pay
- Performance bonus
- Shift allowance
Ability to commute/relocate:
- Bengaluru, Karnataka: Reliably commute or planning to relocate before starting work (required)
**Education**:
- Secondary(10th Pass) (preferred)
**Language**:
- Hindi, Kannada and English(optional) (required)
**Speak with the employer**
Call Center Manager
Posted 1 day ago
Job Viewed
Job Description
Company Overview
GoodScore is on a mission to make financial literacy and credit access simple, actionable, and inclusive for over 150 million Indians who are credit-underserved.
From starting personalized credit consulting in 2023 to now empowering over 1 million users to take control of their credit health, we are one of India’s fastest-growing credit score & credit management apps.
We are backed by top VC funds in India, ranked among the top 10 finance apps in India, and are on the 1x to 100x journey. We’re building a team that shares our vision of transforming how India manages credit.
Role Overview:
We are seeking an experienced Call Center Manager to scale a high-performing, sales-driven call center (200–300 seat capacity). The ideal candidate will have hands-on experience managing large call centers, strong technical acumen with dialers and telephony systems, and a metrics-driven mindset. You should be comfortable making decisions with limited data and working closely with business, tech, and product teams in a high-growth start-up environment.
Key Responsibilities:
- Manage, scale, or build call center operations from the ground up – including hiring, training, and process design
- Own all operational KPIs: contact rate, conversion rate, talk time, wait time, AHT, adherence, agent productivity, etc.
- Optimize dialer configurations, call routing , and lead assignment logic to maximize efficiency
- Work with tech/product teams to integrate call center software with CRM, lead management systems, etc.
- Drive agent performance and engagement through structured coaching, feedback, and incentive programs
- Establish quality monitoring and performance review mechanisms
- Design SOPs and escalation matrices to ensure seamless functioning across shifts
- Take ownership of SLA adherence, compliance, and call center hygiene
- Run experiments and make fast decisions, even with incomplete data
- Align the call center strategy with broader sales and revenue goals
Required Qualifications:
- 5–10 years of experience managing mid to large-scale (200–300 seat) sales-driven call centers
- Experience with dialers (e.g., TATA Tele, Ameyo, Exotel, Ozonetel, etc.), including configuration, call flows, pacing strategies
- Strong understanding of call center KPIs and agent management principles
- High comfort with analytics and dashboards to drive decisions (Excel, Google Sheets, BI tools)
- Experience working in a fast-paced, high-growth environment (start-up or tech-driven enterprise preferred)
- Excellent communication, team management, and conflict resolution skills
- Ability to make quick, data-backed, or instinctive decisions under ambiguity
Nice to Have (Optional):
- Experience building a call center from scratch (infra + people + process)
- Familiarity with CRM platforms and call center APIs
- Exposure to inside sales or tele-sales revenue targets
- Past experience with vendor management (BPOs or external call centers)
Call Center Representative
Posted 14 days ago
Job Viewed
Job Description
Job Description – Customer Support Executive (BPO)
Position: Customer Support Executive (Voice/Chat Process)
Location: Bangalore-Whitefield
Experience: 1.5 Yrs- 2.5 Yrs
Employment Type: Full-time
About the Role:
We are seeking enthusiastic and skilled professionals to join our dynamic Customer Support team. The ideal candidate will possess strong communication abilities, technical agility with office tools, and prior BPO experience. This role requires flexibility to work in rotational shifts while maintaining professionalism in customer interactions.
Key Responsibilities:
- Attend mandatory in-office training sessions and actively participate to ensure a smooth transition into the role.
- Handle customer interactions via voice or chat processes , ensuring high-quality support and resolution.
- Maintain accurate documentation and records using office automation tools.
- Collaborate with team members to meet operational targets and deliver outstanding service.
- Demonstrate adaptability in handling multiple tasks and tools in a fast-paced environment.
Requirements:
- Education: Minimum 12th Pass or equivalent (Commerce graduates preferred).
- Experience: At least 6 months of proven experience in a BPO environment . Prior voice/chat process experience is preferred.
- Communication Skills: Strong verbal and written English communication (minimum C1 level ).
- Typing Skills: Minimum 25 WPM typing speed.
- Technical Proficiency: Comfortable working with office automation tools and digital platforms.
- Shift Flexibility: Open to rotational shifts, 5 days a week. (Note: Saturday & Sunday will not be fixed offs).
Why Join Us?
- Opportunity to grow in a fast-paced, process-driven environment .
- Equal opportunities employer — we are committed to gender equality and diversity.
- Continuous learning and development through structured training programs.
#JobOpening #NowHiring #WeAreHiring #JobSearch #JobAlert #JobVacancy #CareerOpportunity #JobPosting #WorkWithUs #ApplyNow
#BPOJobs #BPOLife #CustomerSupport #CustomerService #SupportJobs #VoiceProcess #ChatProcess #TechnicalSupport #CallCenterJobs #ProcessExecutive
#CommunicationSkills #EnglishProficiency #TypingSkills #OfficeAutomation #ShiftFlexibility #RotationalShifts #C1English #ComputerSkills #DigitalTools #Multitasking
#Careers #CareerGrowth #FreshersJobs #ExperiencedJobs #EntryLevelJobs #JobOpportunities #CareerDevelopment #WorkCulture #CareerSuccess #SkillDevelopment
#EqualOpportunityEmployer #DiversityAndInclusion #WorkplaceEquality #WomenAtWork #InclusiveWorkplace #DiversityHiring #Empowerment #EqualOpportunities #GenderEquality #RespectAtWork
Call Center Representative
Posted today
Job Viewed
Job Description
Job Description – Customer Support Executive (BPO)
Position: Customer Support Executive (Voice/Chat Process)
Location: Bangalore-Whitefield
Experience: 1.5 Yrs- 2.5 Yrs
Employment Type: Full-time
About the Role:
We are seeking enthusiastic and skilled professionals to join our dynamic Customer Support team. The ideal candidate will possess strong communication abilities, technical agility with office tools, and prior BPO experience. This role requires flexibility to work in rotational shifts while maintaining professionalism in customer interactions.
Key Responsibilities:
- Attend mandatory in-office training sessions and actively participate to ensure a smooth transition into the role.
- Handle customer interactions via voice or chat processes, ensuring high-quality support and resolution.
- Maintain accurate documentation and records using office automation tools.
- Collaborate with team members to meet operational targets and deliver outstanding service.
- Demonstrate adaptability in handling multiple tasks and tools in a fast-paced environment.
Requirements:
- Education: Minimum 12th Pass or equivalent (Commerce graduates preferred).
- Experience: At least 6 months of proven experience in a BPO environment. Prior voice/chat process experience is preferred.
- Communication Skills: Strong verbal and written English communication (minimum C1 level).
- Typing Skills: Minimum 25 WPM typing speed.
- Technical Proficiency: Comfortable working with office automation tools and digital platforms.
- Shift Flexibility: Open to rotational shifts, 5 days a week. (Note: Saturday & Sunday will not be fixed offs).
Why Join Us?
- Opportunity to grow in a fast-paced, process-driven environment.
- Equal opportunities employer — we are committed to gender equality and diversity.
- Continuous learning and development through structured training programs.
#JobOpening #NowHiring #WeAreHiring #JobSearch #JobAlert #JobVacancy #CareerOpportunity #JobPosting #WorkWithUs #ApplyNow
#BPOJobs #BPOLife #CustomerSupport #CustomerService #SupportJobs #VoiceProcess #ChatProcess #TechnicalSupport #CallCenterJobs #ProcessExecutive
#CommunicationSkills #EnglishProficiency #TypingSkills #OfficeAutomation #ShiftFlexibility #RotationalShifts #C1English #ComputerSkills #DigitalTools #Multitasking
#Careers #CareerGrowth #FreshersJobs #ExperiencedJobs #EntryLevelJobs #JobOpportunities #CareerDevelopment #WorkCulture #CareerSuccess #SkillDevelopment
#EqualOpportunityEmployer #DiversityAndInclusion #WorkplaceEquality #WomenAtWork #InclusiveWorkplace #DiversityHiring #Empowerment #EqualOpportunities #GenderEquality #RespectAtWork
Call Center Manager
Posted 1 day ago
Job Viewed
Job Description
Company Overview
GoodScore is on a mission to make financial literacy and credit access simple, actionable, and inclusive for over 150 million Indians who are credit-underserved.
From starting personalized credit consulting in 2023 to now empowering over 1 million users to take control of their credit health, we are one of India’s fastest-growing credit score & credit management apps.
We are backed by top VC funds in India, ranked among the top 10 finance apps in India, and are on the 1x to 100x journey. We’re building a team that shares our vision of transforming how India manages credit.
Role Overview:
We are seeking an experienced Call Center Manager to scale a high-performing, sales-driven call center (200–300 seat capacity). The ideal candidate will have hands-on experience managing large call centers, strong technical acumen with dialers and telephony systems, and a metrics-driven mindset. You should be comfortable making decisions with limited data and working closely with business, tech, and product teams in a high-growth start-up environment.
Key Responsibilities:
- Manage, scale, or build call center operations from the ground up – including hiring, training, and process design
- Own all operational KPIs: contact rate, conversion rate, talk time, wait time, AHT, adherence, agent productivity, etc.
- Optimize dialer configurations, call routing, and lead assignment logic to maximize efficiency
- Work with tech/product teams to integrate call center software with CRM, lead management systems, etc.
- Drive agent performance and engagement through structured coaching, feedback, and incentive programs
- Establish quality monitoring and performance review mechanisms
- Design SOPs and escalation matrices to ensure seamless functioning across shifts
- Take ownership of SLA adherence, compliance, and call center hygiene
- Run experiments and make fast decisions, even with incomplete data
- Align the call center strategy with broader sales and revenue goals
Required Qualifications:
- 5–10 years of experience managing mid to large-scale (200–300 seat) sales-driven call centers
- Experience with dialers (e.g., TATA Tele, Ameyo, Exotel, Ozonetel, etc.), including configuration, call flows, pacing strategies
- Strong understanding of call center KPIs and agent management principles
- High comfort with analytics and dashboards to drive decisions (Excel, Google Sheets, BI tools)
- Experience working in a fast-paced, high-growth environment (start-up or tech-driven enterprise preferred)
- Excellent communication, team management, and conflict resolution skills
- Ability to make quick, data-backed, or instinctive decisions under ambiguity
Nice to Have (Optional):
- Experience building a call center from scratch (infra + people + process)
- Familiarity with CRM platforms and call center APIs
- Exposure to inside sales or tele-sales revenue targets
- Past experience with vendor management (BPOs or external call centers)
Call center representative
Posted today
Job Viewed
Job Description
Job Title: Remote Call Center RepresentativeCompany: Ascenturi (formerly Sales Match)Location: Remote – Work from HomeSchedule: Full-time, U. S. Time ZonesType: PermanentOverview:Ascenturi (formerly Sales Match) is hiring Remote Call Center Representatives to join a newly launched division focused on scheduling calls and following up with prospects for licensed insurance agents. With over 50 team members and rapid growth, we’re now building a dedicated call center team — and you can be among the first to join.In this role, you'll be making outbound calls to warm leads (no cold calling or selling involved), following a script, and scheduling insurance consultation calls. You’ll receive full training from experienced U. S.-based trainers and work entirely from home.Responsibilities:Place a high volume of outbound calls each day using our automated system.Follow scripts to explain basic information and book appointments.Keep CRM records accurate and up to date.Attend team meetings and participate in performance coaching.Work closely with your team lead to ensure quality and consistency.Ideal Candidate Has:Great spoken English and phone etiquette.Call center or BPO experience is a big plus.Strong attention to detail and goal-oriented mindset.Ability to work independently in a remote setting.Familiarity with customer service or outbound calling environments.What We Offer:Full remote/work-from-home position.Team-led training from U. S. call center experts.Fun, fast-paced virtual team culture.Long-term opportunity with future advancement potential.
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Call center representative
Posted today
Job Viewed
Job Description
Job Title: Remote Call Center RepresentativeCompany: Ascenturi (formerly Sales Match)Location: Remote – Work from HomeSchedule: Full-time, U. S. Time ZonesType: PermanentOverview:Ascenturi (formerly Sales Match) is hiring Remote Call Center Representatives to join a newly launched division focused on scheduling calls and following up with prospects for licensed insurance agents. With over 50 team members and rapid growth, we’re now building a dedicated call center team — and you can be among the first to join.In this role, you'll be making outbound calls to warm leads (no cold calling or selling involved), following a script, and scheduling insurance consultation calls. You’ll receive full training from experienced U. S.-based trainers and work entirely from home.Responsibilities:Place a high volume of outbound calls each day using our automated system.Follow scripts to explain basic information and book appointments.Keep CRM records accurate and up to date.Attend team meetings and participate in performance coaching.Work closely with your team lead to ensure quality and consistency.Ideal Candidate Has:Great spoken English and phone etiquette.Call center or BPO experience is a big plus.Strong attention to detail and goal-oriented mindset.Ability to work independently in a remote setting.Familiarity with customer service or outbound calling environments.What We Offer:Full remote/work-from-home position.Team-led training from U. S. call center experts.Fun, fast-paced virtual team culture.Long-term opportunity with future advancement potential.
Call center representative
Posted today
Job Viewed
Job Description
Job Title: Remote Call Center RepresentativeCompany: Ascenturi (formerly Sales Match)Location: Remote – Work from HomeSchedule: Full-time, U. S. Time ZonesType: PermanentOverview:Ascenturi (formerly Sales Match) is hiring Remote Call Center Representatives to join a newly launched division focused on scheduling calls and following up with prospects for licensed insurance agents. With over 50 team members and rapid growth, we’re now building a dedicated call center team — and you can be among the first to join.In this role, you'll be making outbound calls to warm leads (no cold calling or selling involved), following a script, and scheduling insurance consultation calls. You’ll receive full training from experienced U. S.-based trainers and work entirely from home.Responsibilities:Place a high volume of outbound calls each day using our automated system.Follow scripts to explain basic information and book appointments.Keep CRM records accurate and up to date.Attend team meetings and participate in performance coaching.Work closely with your team lead to ensure quality and consistency.Ideal Candidate Has:Great spoken English and phone etiquette.Call center or BPO experience is a big plus.Strong attention to detail and goal-oriented mindset.Ability to work independently in a remote setting.Familiarity with customer service or outbound calling environments.What We Offer:Full remote/work-from-home position.Team-led training from U. S. call center experts.Fun, fast-paced virtual team culture.Long-term opportunity with future advancement potential.
Call center representative
Posted today
Job Viewed
Job Description
Job Title: Remote Call Center RepresentativeCompany: Ascenturi (formerly Sales Match)Location: Remote – Work from HomeSchedule: Full-time, U. S. Time ZonesType: PermanentOverview:Ascenturi (formerly Sales Match) is hiring Remote Call Center Representatives to join a newly launched division focused on scheduling calls and following up with prospects for licensed insurance agents. With over 50 team members and rapid growth, we’re now building a dedicated call center team — and you can be among the first to join.In this role, you'll be making outbound calls to warm leads (no cold calling or selling involved), following a script, and scheduling insurance consultation calls. You’ll receive full training from experienced U. S.-based trainers and work entirely from home.Responsibilities:Place a high volume of outbound calls each day using our automated system.Follow scripts to explain basic information and book appointments.Keep CRM records accurate and up to date.Attend team meetings and participate in performance coaching.Work closely with your team lead to ensure quality and consistency.Ideal Candidate Has:Great spoken English and phone etiquette.Call center or BPO experience is a big plus.Strong attention to detail and goal-oriented mindset.Ability to work independently in a remote setting.Familiarity with customer service or outbound calling environments.What We Offer:Full remote/work-from-home position.Team-led training from U. S. call center experts.Fun, fast-paced virtual team culture.Long-term opportunity with future advancement potential.