389 Call Center jobs in India

Job Description – Customer Support Executive (BPO)

Position: Customer Support Executive (Voice/Chat Process)

Location: Bangalore-Whitefield

Experience: 1.5 Yrs- 2.5 Yrs

Employment Type: Full-time

About the Role:

We are seeking enthusiastic and skilled professionals to join our dynamic Customer Support team. The ideal candidate will possess strong communication abilities, technical agility with office tools, and prior BPO experience. This role requires flexibility to work in rotational shifts while maintaining professionalism in customer interactions.

Key Responsibilities:

• Attend mandatory in-office training sessions and actively participate to ensure a smooth transition into the role.
• Handle customer interactions via voice or chat processes , ensuring high-quality support and resolution.
• Maintain accurate documentation and records using office automation tools.
• Collaborate with team members to meet operational targets and deliver outstanding service.
• Demonstrate adaptability in handling multiple tasks and tools in a fast-paced environment.

Requirements:

• Education: Minimum 12th Pass or equivalent (Commerce graduates preferred).
• Experience: At least 6 months of proven experience in a BPO environment . Prior voice/chat process experience is preferred.
• Communication Skills: Strong verbal and written English communication (minimum C1 level ).
• Typing Skills: Minimum 25 WPM typing speed.
• Technical Proficiency: Comfortable working with office automation tools and digital platforms.
• Shift Flexibility: Open to rotational shifts, 5 days a week. (Note: Saturday & Sunday will not be fixed offs).

Why Join Us?

• Opportunity to grow in a fast-paced, process-driven environment .
• Equal opportunities employer — we are committed to gender equality and diversity.
• Continuous learning and development through structured training programs.

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#BPOJobs #BPOLife #CustomerSupport #CustomerService #SupportJobs #VoiceProcess #ChatProcess #TechnicalSupport #CallCenterJobs #ProcessExecutive

#CommunicationSkills #EnglishProficiency #TypingSkills #OfficeAutomation #ShiftFlexibility #RotationalShifts #C1English #ComputerSkills #DigitalTools #Multitasking

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Job Description – Customer Support Executive (BPO)

Position: Customer Support Executive (Voice/Chat Process)

Location: Bangalore-Whitefield

Experience: 1.5 Yrs- 2.5 Yrs

Employment Type: Full-time

About the Role:

We are seeking enthusiastic and skilled professionals to join our dynamic Customer Support team. The ideal candidate will possess strong communication abilities, technical agility with office tools, and prior BPO experience. This role requires flexibility to work in rotational shifts while maintaining professionalism in customer interactions.

Key Responsibilities:

• Attend mandatory in-office training sessions and actively participate to ensure a smooth transition into the role.
• Handle customer interactions via voice or chat processes, ensuring high-quality support and resolution.
• Maintain accurate documentation and records using office automation tools.
• Collaborate with team members to meet operational targets and deliver outstanding service.
• Demonstrate adaptability in handling multiple tasks and tools in a fast-paced environment.

Requirements:

• Education: Minimum 12th Pass or equivalent (Commerce graduates preferred).
• Experience: At least 6 months of proven experience in a BPO environment. Prior voice/chat process experience is preferred.
• Communication Skills: Strong verbal and written English communication (minimum C1 level).
• Typing Skills: Minimum 25 WPM typing speed.
• Technical Proficiency: Comfortable working with office automation tools and digital platforms.
• Shift Flexibility: Open to rotational shifts, 5 days a week. (Note: Saturday & Sunday will not be fixed offs).

Why Join Us?

• Opportunity to grow in a fast-paced, process-driven environment.
• Equal opportunities employer — we are committed to gender equality and diversity.
• Continuous learning and development through structured training programs.

#JobOpening #NowHiring #WeAreHiring #JobSearch #JobAlert #JobVacancy #CareerOpportunity #JobPosting #WorkWithUs #ApplyNow

#BPOJobs #BPOLife #CustomerSupport #CustomerService #SupportJobs #VoiceProcess #ChatProcess #TechnicalSupport #CallCenterJobs #ProcessExecutive

#CommunicationSkills #EnglishProficiency #TypingSkills #OfficeAutomation #ShiftFlexibility #RotationalShifts #C1English #ComputerSkills #DigitalTools #Multitasking

#Careers #CareerGrowth #FreshersJobs #ExperiencedJobs #EntryLevelJobs #JobOpportunities #CareerDevelopment #WorkCulture #CareerSuccess #SkillDevelopment

#EqualOpportunityEmployer #DiversityAndInclusion #WorkplaceEquality #WomenAtWork #InclusiveWorkplace #DiversityHiring #Empowerment #EqualOpportunities #GenderEquality #RespectAtWork

Company Overview

GoodScore is on a mission to make financial literacy and credit access simple, actionable, and inclusive for over 150 million Indians who are credit-underserved.

From starting personalized credit consulting in 2023 to now empowering over 1 million users to take control of their credit health, we are one of India’s fastest-growing credit score & credit management apps.

We are backed by top VC funds in India, ranked among the top 10 finance apps in India, and are on the 1x to 100x journey. We’re building a team that shares our vision of transforming how India manages credit.

Role Overview:

We are seeking an experienced Call Center Manager to scale a high-performing, sales-driven call center (200–300 seat capacity). The ideal candidate will have hands-on experience managing large call centers, strong technical acumen with dialers and telephony systems, and a metrics-driven mindset. You should be comfortable making decisions with limited data and working closely with business, tech, and product teams in a high-growth start-up environment.

Key Responsibilities:

• Manage, scale, or build call center operations from the ground up – including hiring, training, and process design
• Own all operational KPIs: contact rate, conversion rate, talk time, wait time, AHT, adherence, agent productivity, etc.
• Optimize dialer configurations, call routing, and lead assignment logic to maximize efficiency
• Work with tech/product teams to integrate call center software with CRM, lead management systems, etc.
• Drive agent performance and engagement through structured coaching, feedback, and incentive programs
• Establish quality monitoring and performance review mechanisms
• Design SOPs and escalation matrices to ensure seamless functioning across shifts
• Take ownership of SLA adherence, compliance, and call center hygiene
• Run experiments and make fast decisions, even with incomplete data
• Align the call center strategy with broader sales and revenue goals

Required Qualifications:

• 5–10 years of experience managing mid to large-scale (200–300 seat) sales-driven call centers
• Experience with dialers (e.g., TATA Tele, Ameyo, Exotel, Ozonetel, etc.), including configuration, call flows, pacing strategies
• Strong understanding of call center KPIs and agent management principles
• High comfort with analytics and dashboards to drive decisions (Excel, Google Sheets, BI tools)
• Experience working in a fast-paced, high-growth environment (start-up or tech-driven enterprise preferred)
• Excellent communication, team management, and conflict resolution skills
• Ability to make quick, data-backed, or instinctive decisions under ambiguity

Nice to Have (Optional):

• Experience building a call center from scratch (infra + people + process)
• Familiarity with CRM platforms and call center APIs
• Exposure to inside sales or tele-sales revenue targets
• Past experience with vendor management (BPOs or external call centers)

Job Description – Customer Support Executive (BPO)

Position: Customer Support Executive (Voice/Chat Process)

Location: Bangalore-Whitefield

Experience: 1.5 Yrs- 2.5 Yrs

Employment Type: Full-time

About the Role:

We are seeking enthusiastic and skilled professionals to join our dynamic Customer Support team. The ideal candidate will possess strong communication abilities, technical agility with office tools, and prior BPO experience. This role requires flexibility to work in rotational shifts while maintaining professionalism in customer interactions.

Key Responsibilities:

• Attend mandatory in-office training sessions and actively participate to ensure a smooth transition into the role.
• Handle customer interactions via voice or chat processes , ensuring high-quality support and resolution.
• Maintain accurate documentation and records using office automation tools.
• Collaborate with team members to meet operational targets and deliver outstanding service.
• Demonstrate adaptability in handling multiple tasks and tools in a fast-paced environment.

Requirements:

• Education: Minimum 12th Pass or equivalent (Commerce graduates preferred).
• Experience: At least 6 months of proven experience in a BPO environment . Prior voice/chat process experience is preferred.
• Communication Skills: Strong verbal and written English communication (minimum C1 level ).
• Typing Skills: Minimum 25 WPM typing speed.
• Technical Proficiency: Comfortable working with office automation tools and digital platforms.
• Shift Flexibility: Open to rotational shifts, 5 days a week. (Note: Saturday & Sunday will not be fixed offs).

Why Join Us?

• Opportunity to grow in a fast-paced, process-driven environment .
• Equal opportunities employer — we are committed to gender equality and diversity.
• Continuous learning and development through structured training programs.

#JobOpening #NowHiring #WeAreHiring #JobSearch #JobAlert #JobVacancy #CareerOpportunity #JobPosting #WorkWithUs #ApplyNow

#BPOJobs #BPOLife #CustomerSupport #CustomerService #SupportJobs #VoiceProcess #ChatProcess #TechnicalSupport #CallCenterJobs #ProcessExecutive

#CommunicationSkills #EnglishProficiency #TypingSkills #OfficeAutomation #ShiftFlexibility #RotationalShifts #C1English #ComputerSkills #DigitalTools #Multitasking

#Careers #CareerGrowth #FreshersJobs #ExperiencedJobs #EntryLevelJobs #JobOpportunities #CareerDevelopment #WorkCulture #CareerSuccess #SkillDevelopment

#EqualOpportunityEmployer #DiversityAndInclusion #WorkplaceEquality #WomenAtWork #InclusiveWorkplace #DiversityHiring #Empowerment #EqualOpportunities #GenderEquality #RespectAtWork

Position: Call Center Head Retail Pharmacy

Location: Surat, Gujarat

Experience: 815 Years (preferably in healthcare or retail pharmacy call centers)

Role Overview:

The Call Center Head will lead and manage the retail pharmacy call center operations in Surat, ensuring world-class customer service, efficient handling of inquiries, prescription support, and operational excellence. This role requires strong leadership, strategic planning, and performance management to maximize customer satisfaction and support business growth.

Key Responsibilities:

• Lead the overall day-to-day operation of the retail pharmacy call center to ensure timely and accurate customer support and service delivery.
• Develop and implement strategies to improve call center efficiency, reduce wait times, and enhance customer experience.
• Manage team recruitment, training, coaching, and performance evaluations to develop a highly skilled and motivated call center staff.
• Oversee call volume management, scheduling, and resource planning to meet business demands.
• Monitor key performance indicators (KPIs) such as call resolution rates, customer satisfaction scores, average handling time, and call abandonment rates.
• Collaborate with pharmacy operations, marketing, IT, and sales teams to align call center processes with business goals.
• Handle escalated customer complaints and complex inquiries with professionalism and timely resolution.
• Analyze call center data and prepare reports for senior management to drive continuous improvement.
• Ensure compliance with regulatory requirements related to healthcare and patient data confidentiality.
• Manage budget and cost control for call center operations.

Qualifications & Skills:

• Bachelors degree or higher; specialization in healthcare management, business administration, or related field is a plus.
• 815 years of experience in managing call center operations, preferably in retail pharmacy, healthcare, or related sectors.
• Proven leadership skills with the ability to motivate, guide, and develop large teams.
• Strong knowledge of call center technologies, CRM systems, and telephony platforms.
• Excellent communication, problem-solving, and interpersonal skills.
• Ability to work under pressure in a high-volume environment.
• Familiarity with healthcare regulations and pharmacy operational processes is advantageous.
• Proficiency in MS Office Suite and call center analytics tools.

Key Attributes:

• Results-oriented leader with a customer-first approach.
• Strong analytical and strategic thinking abilities.
• Effective decision-maker with a proactive problem-solving mindset.
• Ability to foster a collaborative and high-performance team culture.

Our Story  With $1,000 in his pocket, Allen Lund made the brave decision to start his own transportation brokerage company.

It was 1976, when Allen Lund Company formally opened the first office in Los Angeles.

Now, we have 41 offices and continue to grow!  We are always looking for exceptional people to join our fast paced, challenging, team-oriented work environment.

Our culture fosters personal growth and commitment both in and out of the office.

Our diverse workforce is key in delivering outstanding customer service and our commitment to our industry are main components of our unmatched reputation.

We hold true the value of hiring, developing and retaining the best employees in the industry.

Our management provides an open and innovative environment that promotes professional and personal growth.

This is why one half of our employees have been with ALC for over 10 years!  Job Summary: We are seeking a dedicated and skilled Call Center Executive to join our team.

The ideal candidate will have 2-3 years of experience in a call center environment, demonstrating excellent communication skills and a strong customer service orientation.

Key Responsibilities: Handle incoming and outgoing calls with professionalism and courtesy.

Provide accurate information to customers regarding our logistics services.

Resolve customer inquiries and complaints efficiently and effectively.

Maintain detailed and accurate records of customer interactions in the database.

Collaborate with team members to enhance customer satisfaction and improve service processes.

Meet or exceed performance metrics, including call handling time and customer satisfaction scores.

Qualifications: 2-3 years of experience in a call center or customer service role.

Working knowledge of logistics and or supply chain operations is a plus Strong verbal and written communication skills.

Ability to handle difficult situations and maintain composure under pressure.

Proficient in using call center software and CRM tools.

Excellent problem-solving skills and attention to detail.

Flexibility to adapt to changing work environments and schedules.

Location: Vashi, Navi Mumbai Shift: Day Shift Experience: 2-3 years What We Offer: Competitive salary and performance-based incentives.

Comprehensive training and development programs.

A supportive and collaborative work environment.

Opportunities for career advancement.

Additional Questions: 1) How many years of experience do you have in a call center? 2) What is your Expected CTC? 3) Are you comfortable traveling to Vashi, Navi Mumbai?   Powered by JazzHR

We are looking for a dedicated Call Center Executive to join Pringle It ventures Pvt Ltd in Vijayawada. As a Call Center Executive, you will play a crucial role in providing excellent customer service and support to our clients. Your responsibilities will include handling inbound and outbound calls, resolving customer queries, and ensuring customer satisfaction. This position is vital to our company as you will be the first point of contact for our customers, representing our brand and values.

As a Call Center Executive at Pringle It ventures Pvt Ltd, you will be involved in a variety of projects aimed at enhancing customer experience and maintaining high service standards. You will have the opportunity to work in a dynamic and fast-paced environment, developing your communication and problem-solving skills. Join our team and contribute to our mission of delivering top-notch customer service in the IT industry.

• Answering incoming calls and responding to customer queries and concerns.
• Making outbound calls to follow up on customer issues or inquiries.
• Providing information about products and services to customers.
• Resolving customer complaints in a professional manner.
• Documenting all call information according to standard operating procedures.
• Meeting call handling quotas to ensure customer satisfaction.
• Upselling products and services to customers when appropriate.
• Escalating calls to the appropriate department for resolution.

• Excellent verbal and written communication skills.
• Strong problem-solving abilities and customer service orientation.
• Ability to work well in a team environment.
• Basic computer skills and familiarity with CRM systems.
• Ability to multitask and prioritize tasks effectively.
• Good listening skills and attention to detail.
• Flexibility to work in rotating shifts, including weekends and holidays.
• Previous experience in a customer service role is a plus.