33 Customer Service Manager jobs in Lucknow

About the Role:

We’re looking for a proactive and detail-oriented Account Executive to join our growing team. The ideal candidate must have 1–3 years of experience working in an advertising agency . You should be comfortable handling strategy, client servicing, and campaign execution across platforms.

Key Responsibilities:

• Act as the day-to-day contact for clients, ensuring clear communication and effective project management
• Brief and coordinate with internal teams – creative, strategy, digital, and production
• Assist in developing strategic campaign approaches based on client objectives
• Manage end-to-end campaign execution across digital and mainline channels
• Track deliverables, timelines, and ensure quality control before final delivery
• Prepare client presentations, campaign reports, and performance summaries
• Build and maintain strong relationships with clients, ensuring high satisfaction and repeat business

Requirements:

• 1–3 years of relevant experience in an advertising agency
• Proven experience in both digital and mainline advertising
• Exposure to campaign strategy, planning, and execution
• Excellent communication, presentation, and client servicing skills
• Strong organizational and multitasking abilities
• Proficiency in MS Office and familiarity with project management tools
• Bachelor’s degree in Marketing, Advertising, Communications, or a related field

Company Overview

Bravura Solutions Limited (BSL) (ref: is a global supplier of professional services and highly specialized administration and management applications for superannuation & pension, life insurance, investment, private wealth & portfolio administration, transfer agency and STP financial messaging.

Bravura delivers to some of the world’s leading financial institutions located globally, and employs more than 1400 people, staffing 16 offices across Australia, New Zealand, Asia, United Kingdom, Europe and South Africa.

Job Purpose

The Sonata Application Support Consultant will be providing front line support for Bravura Solutions clients using the Sonata Administration Platform. In addition, the Sonata Support Consultant will have responsibility for managing the client issue lifecycle; the analysis, replication and testing of identified defects with a solution-oriented approach; and escalating requests to the appropriate development and consulting teams.

Key Responsibilities

• The analysis and resolution of issues raised by Clients including:
• Identification of faulty software and omissions in functionality (debugging code where necessary)
• Correction of data (Data Fix) where required on client databases
• Correction of problems caused by incorrect use of application functionality
• Correction of system configuration faults
• Actively responding to clients relating to service requests and product defects.
• Respond to client queries and incidents as per defined service level agreements.
• Routing defects, service requests or enhancements to the appropriate teams within Bravura as required.
• Ensuring severity, impact and risk of incidents is understood and escalate to management if required.
• Monitoring, tracking and reviewing the progress of an incident, and keeping the customer informed.
• Facilitate and attend client meetings to discuss incident management and support processes
• Look ways to optimize the IRT (Incident Response Time) with acceptable quality parameters.
• Assist junior team members with their stuck issues and act as a mentor.
• Work with SDMs and clients to facilitate issues requiring feedback.
• Review the SLAs on tickets assigned to ensure that a timely response is provided.
• Promote the Problem-Solving Techniques within the team and foster application of its use.
• Escalate capacity and capability issues to respective Squad Lead.
• In Leads absence, manage the Squad scrum and keep up-to-date status of issues assigned to team members. Help Squad members with any impediments and work as first point of escalation.

Key Skills:

Qualification & Experience

• B.E./B-Tech/MCA
• 8-11 years of experience
• A good understanding of best practice application development methodology, together with:
• An excellent working knowledge of SQL language
• Ability to develop basic application code using a modern object-based language
• Working knowledge of Microsoft Office
• A basic understanding of service delivery processes i.e.
• o Incident management
• o Problem management
• o Change and Configuration management
• Experience within a helpdesk/JIRA service desk environment.
• Knowledge of software development lifecycle.
• Experience in business analysis, consulting or system testing role.
• Experience in providing consultancy and support to clients.
• Whilst the role will be predominantly based in Gurgaon, the ability to travel between Bravura offices and Client sites may be required

Technical

• Excellent working knowledge of Core Java, including the Eclipse Development Platform
• Excellent working knowledge of popular Java frameworks such as Hibernate, JSP/JSF and web services.
• Troubleshooting and debugging capabilities/techniques
• Proven knowledge of databases, to include solid experience of SQL preferable on Oracle Database
• Good to have Java Certification
• Cloud exposure AWS or Azure

Personal

• Requirement of working in rotational shifts :General (8:00 to 4:30 PM), UK (2:30 PM – 11:30 PM) and occasionally night shift
• Excellent spoken English
• Excellent oral and written communication skills with the ability to distinguish between business and technical audiences
• Proven aptitude with regards to good customer service skills
• Ability to multi-task, prioritize workload and work under pressure
• Ability to work unsupervised, managing goals and deliverables
• Demonstrated Solution based problem solving skills
• Excellent team and interpersonal skills
• Prior knowledge of working on Application Support model will be a plus
• A knowledge of the financial service industry, preferably Wealth Management or Superannuation products will be a plus

Alliance Recruitment Agency is one of the leading global recruitment, staffing, and executive search companies. We operate through a network of worldwide teams, with specialists in recruitment for different industries. Our recruitment agency is everywhere you need us, with teams on four continents. We provide End - to End – Recruitments solutions partnering closely and working as an extended arm of our clients. We can build your talent pool exponentially, you have a ready source for fulfilling all your HR needs - “Alliance International”.to search for current and upcoming position openings. At Alliance, our team is continuously brainstorming new and creative ways to reach out to more of the right people in the right way.

Our centric approach to work is to provide you with the best talent. We understand your requirements and provide you with suitable candidates. We work closely with your organization to determine the exact qualifications and skills that you want in your candidates as well as interview candidates to ensure that their experience and needs match your job opening. We provide manpower after thoroughly understanding your organization's culture as well as nature. Our experts get involved actively in giving our clients the best out of their skills, knowledge and experience.

Location: Ahmedabad - WFO

Company Website: (alliancerecruitmentagency.com)(

Job Overview:

We are looking for a proactive, detail-oriented, and communication-savvy Client Service Executive to join our dynamic team. As a fresher, you will be trained to assist in managing client relationships, supporting recruitment processes, and ensuring seamless coordination between clients and internal teams.

Key Responsibilities:

Assist the client servicing team in managing day-to-day client communications

Coordinate with recruitment teams to understand and fulfill client requirements

Prepare and update job descriptions and candidate briefs based on client input

Schedule and confirm candidate interviews with clients

Maintain and update CRM tools and recruitment databases

Assist in creating client reports, presentations, and documentation

Ensure timely follow-ups with clients and candidates

Support in onboarding processes and client feedback management

Stay updated on industry trends and market developments

To ensure seamless onboarding of leads from digital platforms (primarily Instagram), build strong client relationships, and actively convert inquiries into paying customers by aligning with the vision and values of Astro Vistaar.

Lead Handling (Daily Priority)

• Monitor all incoming messages, DMs, and comments on Instagram and other social platforms linked to running ads.
• Respond within 10–15 minutes during peak hours with clear, empathetic, and product-aware communication.
• Use pre-approved messaging templates and personalize where needed.
• Maintain a polite, wise-yet-warm tone aligned with Astro Vistaar’s brand voice.

Lead Qualification & Tagging

• Classify each lead based on interest: Courses, Spells, Products, or Consultations.
• Use internal CRM or tracking system (e.g. spreadsheet/Notion/WhatsApp tags) to log details: Name, Interest, Budget, Timeline, Follow-up Date.
• Disqualify politely if a lead is clearly misaligned.

Conversion Strategy

• Share the right offering link/post/resource based on their expressed need.
• Suggest the best-fit product or session if the client seems confused.
• Upsell or cross-sell where meaningful.
• Nudge undecided leads through testimonials, limited offers, and behind-the-scenes insights.

Customer Onboarding

• For every successful conversion, guide the client clearly through:
• Payment confirmation
• Product/course access instructions
• Follow-up timelines (e.g., when to expect delivery or session booking)
• Confirm all onboarding steps are understood by the client.

Client Relationship Management

• Check in after delivery/service (in 3–5 days).
• Maintain a warm connect through occasional festival wishes, check-ins, or value-adds.
• Escalate any dissatisfaction or refund request immediately to the co-founders.

Collaboration & Strategy Input

• Share weekly insights on what leads are asking, common objections, and what’s working.
• Suggest content or campaign ideas to improve conversions or address objections.
• Coordinate with marketing/design when templates or creatives are needed.

Reporting

• Daily tracker update before EOD:
• Number of leads received
• Number converted
• Hot/warm/cold classification
• Issues/escalations if any

• Empathy without over-promising
• A balance of professionalism and spiritual insight
• Quick learner of our offerings and inner process
• Reliable, accountable, and proactive

• Instagram (DMs, comments, story replies)
• WhatsApp Business
• Notion/Google Sheet for tracking (or CRM, if introduced)
• Canva (basic familiarity is a plus)
• Payment gateways (Razorpay, GPay, etc.)

• Response time average
• Conversion rate from inbound leads
• Client satisfaction (based on feedback or repeat purchase)
• Contribution to strategy or campaign improvement

We are looking for an experienced Client Engagement Partner to manage and grow relationships with our key enterprise clients. In this senior role, you will act as a trusted advisor, ensuring strong client engagement, successful adoption of our solutions, and long-term business value.

Responsibilities:

• Own and manage relationships with a portfolio of enterprise clients.
• Understand client strategies, challenges, and technical environments to deliver tailored solutions.
• Lead onboarding, executive reviews, and strategic planning sessions.
• Represent the client internally by working closely with Product, Engineering, Sales, and Customer Success.
• Conduct executive-level discussions and align solutions with client objectives.
• Use data, KPIs, and market insights to provide recommendations and measurable value.
• Identify opportunities for growth through upselling, cross-selling, and expansion.
• Translate client feedback into actionable improvements in products and services.
• Keep track of industry and technology trends to advise clients effectively.

Requirements

• 10+ years in account management, client success, or consulting within a technology environment.
• Experience managing complex, multi-stakeholder enterprise relationships.
• Knowledge of enterprise IT and cloud infrastructure (AWS, Azure, GCP).
• Strong communication, negotiation, and executive-level presentation skills.
• Proven ability to build trust and influence senior decision-makers.
• Proficiency in CRM systems (Salesforce, Zoho) and experience with data-driven engagement.
• Bachelor’s degree in Business/Technology; MBA is an advantage.

What we offer :

An opportunity to work with leading enterprise clients, influence their digital transformation journey, and build long-term partnerships as part of a collaborative team.

• Manage and lead a team of community support workers.
• Develop and implement care plans tailored to individual needs.
• Conduct regular assessments and reviews of service users.
• Liaise with families, healthcare providers, and other stakeholders.
• Ensure compliance with all relevant legislation and standards.
• Oversee the day-to-day operations of the support service.
• Manage budgets and resources effectively.
• Provide training and supervision to support staff.
• Promote a positive and inclusive environment for clients and staff.
• Respond to emergencies and critical incidents.

• Bachelor's degree in Social Work, Psychology, or a related field.
• Proven experience in community services or social care management.
• Strong leadership and team management skills.
• Excellent communication and interpersonal abilities.
• Knowledge of safeguarding procedures and best practices.
• Experience with case management and care planning.
• Ability to work effectively under pressure.
• Proficiency in relevant IT systems.

• Lead and manage a team of community support workers, providing guidance, training, and supervision.
• Develop, implement, and monitor individualized care plans for clients.
• Conduct regular assessments of client needs and review care plans accordingly.
• Ensure adherence to all legal, ethical, and organizational standards.
• Build and maintain strong relationships with clients, their families, and relevant stakeholders.
• Manage budgets and resources effectively to ensure service delivery.
• Contribute to the strategic development and continuous improvement of services.

• Proven experience in a senior role within community or social care.
• Excellent leadership, communication, and interpersonal skills.
• In-depth knowledge of social care legislation and best practices.
• A relevant degree or professional qualification in social work, healthcare, or a related field.
• Ability to work effectively both independently and as part of a team.

looking for immediate joiners or with max. 30 days of noticeLooking for candidates only in Bengaluru or Mumbai100% Remote RolePermanent positionJob Title:. Net Application Support ManagerWork Timings : Full Overlap with US East coast ( 8 AM to 4 PM EST) i.e. 5:30 PM to 1:30 AM ISTRequired:15+ years of experience in. Net Core, Strong C# and SQL DB skills.Sound knowledge of Excel and data processing/analysis using excelExcellent problem-solving skillsDev Ops: Azure Dev OpsSource Control : GITExcellent written and oral communication skillsDesirable QualificationsGood to have: Knowledge of Angular.Knowledge/Experience on Capital Market domainKey ResponsibilitiesResolving technical issues and providing timely support and assistance to client facing employees and clientsThorough knowledge of incident management processes and strong communication skills to provide timely status updates on issue resolutionPerform root cause analysis to identify the reasons for the underlying issueMonitor all alerts related to applications and provide proactive servicesCoordinate with the design and development teams to resolve complex application and system issuesDocument Troubleshooting Guides and FAQsRecommend ways to optimize business performance by presenting solutions to existing challenges

• Develop and implement community support programs and initiatives.
• Foster positive relationships and engagement within the community.
• Act as a primary point of contact for community members, addressing inquiries and concerns.
• Manage online community platforms and facilitate discussions.
• Organize and coordinate community events, workshops, and activities.
• Collaborate with internal teams to ensure community needs are met.
• Develop and execute outreach strategies to expand community participation.
• Monitor community feedback and identify areas for improvement.
• Provide support and resources to community members.
• Mediate conflicts and resolve issues within the community.
• Report on community engagement metrics and program outcomes.
• Advocate for the needs of community members within the organization.

• Bachelor's degree in Social Work, Community Development, Psychology, or a related field.
• Minimum of 5 years of experience in community management, social work, or a related role.
• Proven experience in developing and implementing community programs.
• Excellent interpersonal, communication, and active listening skills.
• Strong empathy and ability to connect with diverse individuals.
• Proficiency in online community management tools and social media platforms.
• Excellent organizational and project management skills.
• Ability to work independently and manage time effectively in a remote environment.
• Problem-solving and conflict resolution skills.
• Experience with data analysis and reporting.