15 Customer Service Manager jobs in Lucknow

To ensure seamless onboarding of leads from digital platforms (primarily Instagram), build strong client relationships, and actively convert inquiries into paying customers by aligning with the vision and values of Astro Vistaar.

Lead Handling (Daily Priority)

• Monitor all incoming messages, DMs, and comments on Instagram and other social platforms linked to running ads.
• Respond within 10–15 minutes during peak hours with clear, empathetic, and product-aware communication.
• Use pre-approved messaging templates and personalize where needed.
• Maintain a polite, wise-yet-warm tone aligned with Astro Vistaar’s brand voice.

Lead Qualification & Tagging

• Classify each lead based on interest: Courses, Spells, Products, or Consultations.
• Use internal CRM or tracking system (e.g. spreadsheet/Notion/WhatsApp tags) to log details: Name, Interest, Budget, Timeline, Follow-up Date.
• Disqualify politely if a lead is clearly misaligned.

Conversion Strategy

• Share the right offering link/post/resource based on their expressed need.
• Suggest the best-fit product or session if the client seems confused.
• Upsell or cross-sell where meaningful.
• Nudge undecided leads through testimonials, limited offers, and behind-the-scenes insights.

Customer Onboarding

• For every successful conversion, guide the client clearly through:
• Payment confirmation
• Product/course access instructions
• Follow-up timelines (e.g., when to expect delivery or session booking)
• Confirm all onboarding steps are understood by the client.

Client Relationship Management

• Check in after delivery/service (in 3–5 days).
• Maintain a warm connect through occasional festival wishes, check-ins, or value-adds.
• Escalate any dissatisfaction or refund request immediately to the co-founders.

Collaboration & Strategy Input

• Share weekly insights on what leads are asking, common objections, and what’s working.
• Suggest content or campaign ideas to improve conversions or address objections.
• Coordinate with marketing/design when templates or creatives are needed.

Reporting

• Daily tracker update before EOD:
• Number of leads received
• Number converted
• Hot/warm/cold classification
• Issues/escalations if any

• Empathy without over-promising
• A balance of professionalism and spiritual insight
• Quick learner of our offerings and inner process
• Reliable, accountable, and proactive

• Instagram (DMs, comments, story replies)
• WhatsApp Business
• Notion/Google Sheet for tracking (or CRM, if introduced)
• Canva (basic familiarity is a plus)
• Payment gateways (Razorpay, GPay, etc.)

• Response time average
• Conversion rate from inbound leads
• Client satisfaction (based on feedback or repeat purchase)
• Contribution to strategy or campaign improvement

• Develop, implement, and manage community outreach programs and initiatives.
• Assess community needs and identify gaps in services.
• Coordinate with local agencies, non-profits, and government bodies to secure resources and partnerships.
• Provide guidance and support to community members, connecting them with relevant services.
• Manage and train a team of community support workers or volunteers.
• Develop and manage program budgets, ensuring efficient allocation of resources.
• Write grant proposals and fundraising appeals to secure funding for community programs.
• Monitor and evaluate program effectiveness, reporting on outcomes and impact.
• Organize community events and workshops to promote engagement and awareness.
• Act as a liaison between the community and the organization, ensuring effective communication.
• Advocate for community needs at local and regional levels.

• Develop and implement comprehensive community outreach programs to connect with target demographics and stakeholders.
• Oversee the day-to-day operations of the support team, ensuring high standards of service delivery and client satisfaction.
• Provide direct supervision, mentorship, and training to community support staff, fostering a collaborative and supportive work environment.
• Manage budgets and resources effectively to maximize program impact and sustainability.
• Monitor and evaluate program effectiveness through data collection and analysis, making recommendations for improvements.
• Liaise with local government agencies, NGOs, and other community partners to build strong collaborative networks.
• Handle complex client cases, offering guidance, support, and referrals as needed, ensuring adherence to ethical guidelines and confidentiality.
• Organize and facilitate community events, workshops, and awareness campaigns.
• Prepare regular reports for senior management and relevant funding bodies on program progress and outcomes.

• Master's degree in Social Work, Psychology, Sociology, or a related field.
• Minimum of 7 years of progressive experience in community development, social services, or a similar role, with at least 3 years in a supervisory capacity.
• Proven track record in designing and managing community-based programs.
• Strong understanding of child welfare, elder care, or mental health support systems.
• Excellent communication, interpersonal, and presentation skills.
• Proficiency in data analysis and report writing.
• Ability to work independently and as part of a team, demonstrating initiative and problem-solving skills.
• Knowledge of local community resources and relevant legislation in Uttar Pradesh.
• Commitment to diversity, equity, and inclusion.

• Leading and managing a team of community support officers and volunteers.
• Developing and implementing strategic plans for community outreach and engagement programs.
• Establishing and maintaining strong partnerships with local government bodies, NGOs, and community leaders.
• Overseeing the delivery of various social support services, including counseling, education, and resource navigation.
• Managing program budgets, ensuring efficient allocation of resources and financial accountability.
• Monitoring and evaluating program effectiveness, collecting data, and preparing reports on outcomes.
• Identifying community needs and developing innovative solutions to address them.
• Representing the organization in community forums and advocating for social justice.
• Ensuring compliance with all relevant policies, procedures, and ethical guidelines.
• Providing guidance and support to staff members, fostering a positive and collaborative work environment.

• Master's degree in Social Work, Sociology, Community Development, Public Administration, or a related discipline.
• Minimum of 6 years of experience in community development, social services, or non-profit management, with at least 3 years in a supervisory or managerial role.
• Demonstrated experience in program design, implementation, and evaluation.
• Strong understanding of social welfare issues and community needs in Uttar Pradesh.
• Excellent leadership, team management, and interpersonal skills.
• Proficiency in budget management and grant writing.
• Exceptional communication, presentation, and report-writing abilities.
• Ability to build rapport and work effectively with diverse populations and stakeholders.
• Commitment to social justice and community empowerment.
• Knowledge of local languages and cultural contexts is highly advantageous.

• Lead, mentor, and manage a team of community support workers, providing guidance and supervision.
• Develop, implement, and evaluate community support programs and initiatives.
• Conduct assessments of individual needs and develop personalized care plans.
• Ensure compliance with all relevant regulations, policies, and ethical guidelines.
• Build and maintain strong relationships with clients, their families, and stakeholders.
• Collaborate with healthcare providers, social services, and other community resources.
• Manage budgets and resources effectively for community programs.
• Organize and facilitate community engagement activities and support groups.
• Monitor service delivery, gather feedback, and implement improvements.
• Handle crisis interventions and provide emotional support to clients.
• Maintain accurate client records and prepare reports.

• Bachelor's degree in Social Work, Psychology, Sociology, or a related field. A Master's degree is preferred.
• Minimum of 5 years of experience in community care, social services, or a related field, with at least 2 years in a supervisory or leadership role.
• Proven experience in case management, needs assessment, and care planning.
• In-depth knowledge of social welfare systems and community resources.
• Excellent leadership, communication, and interpersonal skills.
• Demonstrated ability to manage and motivate a team.
• Strong problem-solving and decision-making abilities, especially in crisis situations.
• Proficiency in record-keeping and reporting.
• Empathy, compassion, and a genuine commitment to serving vulnerable populations.
• Valid driver's license and willingness to travel within the community.