588 Customer Support jobs in Delhi

We are seeking a proactive and driven Customer Support & Sales Executive to manage our Shopify store's customer interactions, boost sales conversions, and implement growth strategies using WhatsApp marketing and automation tools. The ideal candidate will handle post-order and pre-order communications, abandoned cart recovery, NDR follow-ups, social media queries, email escalations, and refunds to ensure a smooth customer experience and higher order completion rate.

Key Responsibilities

• Manage abandoned carts on Shopify and re-engage customers through WhatsApp, email, and automations to recover sales.
• Monitor and follow up on NDR (Non-Delivery Reports) with courier partners and customers to maximize successful deliveries.
• Respond promptly to social media queries (Instagram, Facebook, etc.) and convert leads into orders.
• Plan and execute WhatsApp marketing campaigns and implement new strategies to drive customer engagement and repeat purchases.
• Use automation tools for marketing, follow-ups, and customer support workflows.
• Handle escalations, customer refunds, and grievance resolution via email and WhatsApp in a timely manner.
• Maintain records of interactions, escalations, and resolutions in CRM/Shopify for tracking and reporting.
• Collaborate with marketing and operations teams to suggest improvements for order growth and customer retention.

Skills & Qualifications

• Proven experience in e-commerce customer service and sales (Shopify experience preferred).
• Strong written and verbal communication skills in English and Hindi.
• Familiarity with WhatsApp marketing platforms, CRM tools, and automation software.
• Problem-solving attitude and ability to handle customer escalations with professionalism.
• Time management skills and ability to multitask in a fast-paced environment.
• Basic knowledge of social media platforms and content engagement.

Benefits

• Competitive salary based on experience.
• Performance-based incentives.
• Opportunity to work with a fast-growing e-commerce brand.
• Skill development in marketing automation and sales strategies.

Job Type: Full-time

Pay: ₹18,000.00 per month

Benefits:

• Cell phone reimbursement

Work Location: Remote

Role & responsibilities

• Initiate outbound calls to inactive driver-partners and understand their reasons for leaving the platform.
• Identify and address dissatisfaction, concerns, or misconceptions with clarity and empathy.
• Use persuasive communication and sales techniques to convey the benefits of rejoining the platform.
• Engage drivers who may have migrated to competitors and present compelling reasons to return.
• Share updates about new features, incentives, or improvements that may address past issues.
• Maintain high satisfaction scores and contribute to reactivation targets.
• Document insights and feedback to help shape future engagement strategies.

Key Responsibilities

• Respond to customer inquiries via email, chat, phone, or social media in a timely and professional manner.
• Troubleshoot product or service issues, guiding customers to a resolution efficiently.
• Maintain detailed records of customer interactions using our CRM tools.
• Collaborate with internal teams (e.g., Product, Engineering, Sales) to escalate and resolve customer issues.
• Identify recurring problems and suggest process or product improvements

Job Type: Full-time

Pay: ₹15, ₹20,000.00 per month

Application Question(s):

• Comfortable for 01-10 PM (Evening Shift)

Work Location: In person

Customer Care Executive

• Shifts: Rotational, 9hour shift

• Experience: Fresher Can Apply

• Salary: Up to 35,000CTC

• Role: Handle inbound calls & chats, resolve queries efficiently

Required Candidate profile

Customer Care Executive

• Shifts: Rotational, 9hour shift

• Salary: Up to 35,000CTC

• Role: Handle inbound calls & chats, resolve queries efficiently

Role Overview

We are looking for a Customer Onboarding & Success Specialist to design, implement, and

continuously improve the onboarding journey for new users of our platform. This role will ensure

customers experience early success, adopt core use cases, and feel empowered to drive value from

our offerings.

The ideal candidate is a strong communicator with proven experience in customer success,

onboarding design, and SaaS adoption processes. You will play a critical role in helping customers

achieve measurable outcomes during their first 90 days and beyond.

Key Responsibilities:

Onboarding Process Design

 Define and document the end-to-end onboarding journey (emails, walkthroughs, tutorials,

support touchpoints).

Develop step-by-step workflows tailored to user personas (innovation, procurement,

regional ecosystem, investor).

uild success checklists, milestone tracking, and activation metrics for the first 30/60/90

days.

Execution & Customer Engagement

uide new users through account setup, product walkthroughs, and role-specific tutorials.

ost live/recorded onboarding sessions (webinars, Q&A, office hours).

onitor early usage and proactively engage under-utilized accounts with personalized

support.

Govshop India Pvt Ltd

634-FF, Westend Marg Saiyadulajyab, New Delhi India

Job Title – Customer Support & Onboarding Specialist

Content & Enablement

 ate guides, videos, FAQs, and knowledge base articles to support scalable onboarding.

ollaborate with analysts and SMEs to build role-based training modules.

artner with marketing to align onboarding emails, in-app communications, and community

invites.

Feedback & Iteration

apture user feedback and convert insights into product and process improvements.

ollaborate with product team to enhance guided tours, in-app nudges, and contextual help.

rack and report onboarding KPIs: time to first value, feature adoption, churn risk indicators.

Required Skills & Qualifications:

1. 3+ years of experience in onboarding, customer success, implementation, or SaaS account

management.

1. Strong ability to map customer journeys into repeatable, scalable processes.

2. Excellent communication and facilitation skills with senior stakeholders.

3. Proven experience in developing training materials (tutorials, videos, webinars).

4. Data-driven mindset; comfortable with CRM tools, usage metrics, and engagement

dashboards.

1. Bonus: Exposure to market intelligence, supply chains, defense/manufacturing, or emerging

tech ecosystems.

1. Should be familiar with Ticketing system CRM (HubSpot, Salesforce, or similar) Knowledge

base tools Chatbot platform.

Perks & Benefits :

Working Days: Monday – Friday

Job Types: Full-time, Permanent

Pay: ₹1,000, ₹1,200,000.00 per year

Benefits:

• Health insurance
• Leave encashment
• Life insurance
• Paid sick time
• Provident Fund
• Work from home

Work Location: In person

ROLE:

• Handling Customer Queries over call, Email & chat
• Handle International sales and generate revenue
• Promote Sales by calling & Emailing existing customers to enhance sales
• Manage escalations

Interested? send cv on

Required Candidate profile

• 3+ yrs. of experience In International Voice Process.
• Graduated from full-time college

ONLY LOOKING FOR CANDIDATES FROM DELHI/NCR REGION

INTERESTED? DIRECTLY SHARE CV ON

We are hiring Freshers or experienced for Accounting Software Customer Support - Inbound Voice Process.

Organization: Marg ERP Ltd (CMMI Level 3 Company , Product Base)

Location: New Delhi

Website:

Employee Strength : 500+

Company Address - Plot No.7, Press Area, Wazirpur Ring Road, near DD Motors, behind Punjab Kesari, Delhi nearest metro station- Netaji Subhash Place )

Experience Required: - 0 to 2yr

Salary - 17K to 20K Per Month (Depends on interview and skills )

Interview Mode : F2F only

A. Desired Candidate Profile

• B.Com/BBA Graduate or above
• Should have knowledge of Accountancy
• Should have typing speed of 25 words per minute ( WPM )
• Should aware of MS Office or any
• Tally ERP or Tally Prime / Busy Software / Marg Software
• Should be comfortable in working for inbound process
• Should be comfortable in solving customer queries

B. Additional Details:

Working Days: Monday to Saturday ( 2nd and 3rd Saturday are off)

Working Timings: 10AM to 6.30PM ( Rotational as per requirement )

Working Location : Head Office - Netaji Subhash Place, New Delhi

C. Benefits:

Attendance Bonus

Mediclaim

Internal Job Postings

Employee Engagement

Interested candidates can share their update CV

Job Title: Customer Support Executive – B2B

Location:
Janakpuri West, Delhi

Salary:
Upto ₹30K

Job Type:
Full-Time

About Us

We are a dynamic and growing EdTech company focused on revolutionizing how schools and colleges engage with digital learning. Our goal is to provide user-friendly and impactful solutions that improve the overall educational experience.

Key Responsibilities

• Provide prompt and professional support to schools and colleges using our EdTech products.
• Build positive relationships with educational institutions to ensure client satisfaction.
• Visit schools and colleges regularly for client meetings, onboarding, support, and marketing activities.
• Travel to various locations (within Delhi/NCR) as needed to assist clients and represent the company.
• Assist new clients with setting up and using our platform effectively.
• Work closely with the sales and marketing teams to deliver a seamless customer experience.
• Collect client feedback and share relevant insights with the internal team for product improvement.

Who Can Apply

• Freshers
  with excellent communication skills and a positive attitude are encouraged to apply.
• Good interpersonal skills and a customer-focused approach.
• Comfortable with regular traveling for client visits and meetings.
• Ability to manage multiple client queries and provide timely assistance.
• Interest in the education and technology sector is an added advantage.

Job Title: Customer Support Executive – Voice /Email

Location: Moti Nagar (WEST DELHI)

Department: Voice/Email

Employment Type: Full-Time

Job Summary:

Job Type: Full-time

Pay: Up to ₹18,000.00 per month

Benefits:

• Provident Fund

Application Question(s):

• Can Speak & Write Mail In ENGLISH

Language:

• English (Required)

Work Location: In person