21,221 Human Resources jobs in India

Job ID
32318
**Service Operation specialist - Archiving & Document Management**
Regular
Pune, India ( My candidate profile
Syensqo is all about chemistry. We're not just referring to chemical reactions here, but also to the magic that occurs when the brightest minds get to work together. This is where our true strength lies. In you. In your future colleagues and in all your differences. And of course, in your ideas to improve lives while preserving our planet's beauty for the generations to come.
Service Operation Expert - Archiving & Document Management
Location: Pune (India)
Profile: Application integrator - Seniority 2 (3-7 years)
As a Service Operation Expert, you will support the operation, evolution and continuous improvement of Document Management services at Syensqo, including O365 and GWS solutions. You will collaborate with the Service Owner to drive operational excellence and evolve the services to meet the organization's growing and changing needs, playing an important part in a major digital transformation of our portfolio.
**Key responsibilities:**
**Technical Service**
· Collaborate in the technical management of Document Management solutions, ensuring reliability, performance, and user satisfaction.
· Act as the go-to technical expert for integrations and complex service scenarios, particularly in AODocs and its connections with platforms like DocuSign.
· Participate and perform document management solution rationalization projects.
· Proactively identify and implement changes to improve service capabilities, user experience, and operational efficiency.
· Manage the lifecycle of licenses and user access with a focus on optimization, security.and compliance.
· Strategic Operations & Service Evolution
· Collaborate with stakeholders in aligning service improvements and enhancements with evolving business needs.
· Contribute to transformation initiatives (e.g., onboarding new services, integrating new tools) through deep functional and technical knowledge.
· Use data and insights to influence service improvements and prioritize enhancements.
· Support, Quality, and Continuous Improvement
· Analyze incident patterns and contribute to investigate root cause and resolution, including collaboration with vendors and support partners.
· Drive improvements in support models (e.g., LO-L3 coordination), documentation, and escalation handling to ensure a seamless user experience.
· Optimize support documentation and proactively update knowledge bases to reduce recurring issues.
· Measure and improve key service KPIs (e.g., resolution time, user satisfaction).
**Enablement & Documentation**
· Create and maintain comprehensive technical documentation of the services, including architecture diagrams, integration logic, and service operations.
· Deliver targeted training and upskilling sessions to improve adoption and effective use of the tools.
· Equip internal teams with the resources they need to resolve issues and support users efficiently.
**Education and Experience:**
· Bachelor's degree in Information Technology, Computer Science, or a related field. 3-7 years of hands-on experience in managing Document Management or Archiving solutions in a technically-driven role.
· Knowledgeable on AODocs, Google Workspace (Drive, Shared Drives) solutions. Hands-on experience with Microsoft 365 tools, including Sharepoint, OneDrive for business, MS Teams.
· Experience contributing to service improvement initiatives and managing integrations across platforms is a plus.
· Familiarity with change management processes, continuous improvement, and IT service management frameworks (e.g., ITIL v4).
· Certifications such as ITIL others related to service delivery are a strong plus.
· Microsoft or Google Certifications, such as M365 Certified Enterprise Administrator Expert or GWS Admin Certification is desirable.
**Skills and Behavioral Competencies:**
· Passionate about optimizing and evolving services to meet changing needs. Able to balance operational excellence with innovation and change.
· Skilled at engaging stakeholders and translating business needs into actionable technical solutions.
· Comfortable navigation ambiguity and driving clarity in complex environments
· Familiarity with compliance, governance and security policies in both ecosystems (Google Vault, Microsoft Purview etc)
· Exposure to enterprise content migrations and ability to support planning and execution in cross-functional teams.
· Understandment of cloud architecture, identity and access management and enterprise collaboration tools
· Committed to high-quality deliveries, documentation, knowledge sharing and enabling others.
· Attention to detail and accuracy
· Scripting or automation skills on powershell, google app script or other solution is a plus
· Strong understanding of of ITIL v4 service management principles
· Passion for technology and desire to learn new skills.
Language Skills:
Fluent English (spoken and written)
About us
+ Syensqo is a science company developing groundbreaking solutions that enhance the way we live, work, travel and play. Inspired by the scientific councils which Ernest Solvay initiated in 1911, we bring great minds together to push the limits of science and innovation for the benefit of our customers, with a diverse, global team of more than 13,000 associates. Our solutions contribute to safer, cleaner, and more sustainable products found in homes, food and consumer goods, planes, cars, batteries, smart devices and health care applications. Our innovation power enables us to deliver on the ambition of a circular economy and explore breakthrough technologies that advance humanity.
+ At Syensqo, we seek to promote unity and not uniformity. We value the diversity that individuals bring and we invite you to consider a future with us, regardless of background, age, gender, national origin, ethnicity, religion, sexual orientation, ability or identity. We encourage individuals who may require any assistance or accommodations to let us know to ensure a seamless application experience. We are here to support you throughout the application journey and want to ensure all candidates are treated equally. If you are unsure whether you meet all the criteria or qualifications listed in the job description, we still encourage you to apply.

Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions.
**POSITION SUMMARY** _(general benchmark overview of the position, 1-3 sentences)_
This position will ensure a clean order entry for all customers under specific areas of responsibility which includes a review of customer's orders (pricing, terms, sales, delivery and payment), product allocation and pick slip, printing, invoicing and shipping documents.
Supply chain management in terms of purchases orders placed to factories/suppliers is part of the role.
**JOB RESPONSIBILITIES** _(includes key and additional responsibilities)_
Receive, enter and acknowledge order being received from various customers in SAP. Check the CO is conformed to the offer, the price list or the contract, if not inform salespeople and customers. Review letter of credit orders to ensure commercial terms and conditions are acceptable and achievable Check with finance credit limit if necessary or unpaid invoices before any new order entry. Raise purchase requisitions purchase orders or work orders if necessary to the suppliers or factories in SAP. Track the product availability in time with acknowledge DT, if not, inform the customer and reschedule the order. Share delivery information and arrange shipments with stakeholders (Air, sea and drop shipments) Consolidate all export documents. Maintain records for consignment stocks if needed. If warehouse management, manage and maintain appropriate stock parameters such as reordering points, safety stock. Inform factories if any change or deviation with the budget or forecasts. Maintain Master Data (Customer info record, Purchase info record, Source list) in SAP. Manage phase-in/ phase-out of products as driven by our commercial strategy, propose alternative solutions to customers if needed. Handle general inquiries and liaise with customers or vendors on pricing, delivery status, shipping info, discrepancies Ensure all commissions orders adhere strictly to paperwork procedures Maintain and store order files and all documents with each modification for traceability. Monitor Backlog/ Open order and alert if any issue. Regularly inform customer and sales about the situation Manage claims with customers for return of goods, prepare the necessary documents to identify and track the claim. Manage the claim with TSC/Log. Check the contract conditions and raise the credit note if necessary or send new products for replacement. Perform other tasks that may be assigned by the CS Manager.
**KEY COMPETENCIES:**
(Job Function specific; simplified list.)
+ **_Continuous Improvement Mindset_**
+ **_Rigor, organization and aptitude for problem solving_**
+ **_Customer focus balanced with business risk taking_**
+ **_Ability to work with both local and remote staff & colleagues from multiple cultural backgrounds._**
+ **_Cross Country Boundary Collaboration_**
+ **_Team spirit_**
+ **_English speaking_**
**WORK EXPERIENCE REQUIREMENTS** _(Minimal experience, essential skills & abilities, required certification)_
+ Export/Import Documentations
+ Customer Service Skills
+ Incoterms
+ Customs Laws & Regulations
+ SAP knowledge
**EDUCATIONAL REQUIREMENTS**
+ Bachelor's degree with 2-5 years of experience
**ADDITIONAL INFORMATION** _(e.g. physical demands, work environment)_
_Customer Satisfaction_ : Develop processes to increase customer satisfaction
_Working Capital_ : Drive year over year improvement on inventory effectiveness
_Communication_
+ Effectively communicate with internal and external suppliers, sourcing, sales, distribution centers and finance functions at all staff levels to ensure goal fulfillment for the company.
+ Can lead and guide a change process and train and support colleagues.
Join the global Xylem team to be a part of innovative technology solutions transforming water usage, conservation, and re-use. Our products impact public utilities, industrial sectors, residential areas, and commercial buildings, with a commitment to providing smart metering, network technologies, and advanced analytics for water, electric, and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of inclusion and belonging in driving innovation and allowing us to compete more effectively around the world.

**Description**
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.
Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
**How will you make an impact in this role?**
Reporting to the Team Leader, this position is responsible for the day-to-day processing of remittance across various EMEA markets. You will be required to ensure the day-to-day processing of remittance is captured timely and processed in line with our compliance requirements, therefore ensuring a positive customer experience as well as ensuring the reconciliations associated to this function is completed in line with our key servicing metrics.
**Responsibilities:**
+ All incoming remittances to be accurately processed within SLA
+ Re-educating customer payment behaviors.
+ Driving process enhancements, increasing efficiencies
+ Reducing values of untraceable funds received, minimizing values in suspense accounts
+ Identifying opportunities to improve current working practices
+ Adhere to the strict compliance regulations and culture, ensuring controls completed on a daily basis
+ Escalate any market impacts in a timely manner
+ Payment queries and investigation to be completed within SLA's
**Minimum Qualifications:**
+ Should be a Graduate.
+ Good Communication Skills.
+ Ability to research and analyze complex information.
+ The ability to organize and manage to deadlines, adapting your time to changing priorities in order to meet the needs of the department
+ Flexible and adaptable to ever changing environments, embracing change
**Preferred Qualifications:**
The successful candidate needs to be an organized, energetic individual with well-developed communication skills. Attention to detail and the ability to maintain a high level of accuracy whilst working under pressure is essential, with an ability to work as part of a team ensuring team goals are achieved, a high level of numeracy and analytical skills is required. Including the below:
+ Ability to identify, gather and analyze complex information
+ Systems knowledge including, Care, Globestar & Meridian etc.
+ The ability to organize and manage to deadlines, adapting your time to changing priorities in order to meet the needs of the department
+ Flexible and adaptable to ever changing environments, embracing change.
**Qualifications**
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
**Job:** Operations
**Primary Location:** India-Haryana-Gurugram
**Schedule** Full-time
**Req ID:** 25014911

**Description**
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.
Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
**Job Description:**
+ Managing and processing New Commercial Client and Card Member applications for US market
+ Servicing Clients through Inbound and Outbound calls
+ Ensure established compliance measures are met when completing set up and maintenance of accounts
+ Performing appropriate checks against incoming Corporate Applications ensuring that AXP meets its regulatory, fraud, risk, AML, and due diligence requirements
+ Liaising with internal Business Partners with relation to any erroneous or incomplete set ups received.
+ Manage the "end to end" journey of a commercial setup and Card Member
+ Multitask and efficiently navigate through multiple screens and systems to effectively provide extraordinary customer care Work in a fast-paced, structured service center environment
+ Document necessary account information and offer solutions that benefit the customer and our business
+ Maintain acceptable performance standards, including effectiveness, efficiency, and quality
**Minimum Qualifications**
+ Graduate/Postgraduate
+ Set The Agenda: Define What Winning Looks Like, Put Enterprise Thinking First, Lead with an External Perspective
+ Bring Others With You: Build the Best Team, Seek & Provide Coaching Feedback, Make Collaboration Essential
+ Do It The Right Way: Communicate Frequently, Candidly & Clearly, Make Decisions Quickly & Effectively, Live the Blue Box Values, Great Leadership Demands Courage **Preferred Qualifications**
+ Demonstrated ability to work independently in a fast paced, structured, high-volume environment with minimal supervision
+ Proven negotiation/problem solving skills with internal and external clients
+ Strong flexibility/adaptability to manage multiple tasks within stringent time frames while maintaining accuracy
+ Must possess strong planning and organizational skills
+ Demonstrated excellent written/verbal communication skills and ability to communicate and work effectively with all levels of management
+ Must be flexible to work any shift during core hours of operations Monday through Friday, in a 24hour environment, weekends (depending on business needs)
**Qualifications**
We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
+ Competitive base salaries
+ Bonus incentives
+ Support for financial-well-being and retirement
+ Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
+ Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
+ Generous paid parental leave policies (depending on your location)
+ Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
+ Free and confidential counseling support through our Healthy Minds program
+ Career development and training opportunities
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
**Job:** Customer Service
**Primary Location:** India-Haryana-Gurugram
**Schedule** Full-time
**Req ID:** 25015760

**Description**
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.
Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
**How will you make an impact in this role?**
In Global Payment Services we are responsible for processing incoming remittance payments from Cardmembers and Corporate Clients, ensuring card accounts are credited accordingly, balances updated and further spend is enabled. Our mission is to process remittance payments quickly, accurately and efficiently. We aim to provide an exceptional customer experience leveraging new capabilities, automation, and digital payment innovation, while delivering top-end operational excellence
As a member of the Payments Operations team, you will report to the Team Leader and be responsible for the day to day-to-day processing of remittances.
**Shift Timings:** 7 AM to 11 PM
**Language Requirements:** Advanced level of English
In this position, you will primarily focus on payment research and allocation of payments that could not be automatically credited to the corresponding card accounts. Ensure daily payments are captured timely and processed in line with our compliance requirements, therefore ensuring a positive customer experience.
This is a business-critical function that involves handling large sums of money.
**Responsibilities:**
Responsible for contacting clients with overdue accounts to secure the settlement of the account. Also they do preventive work to avoid future overdues with accounts that have a high exposure.
* Utilize Amex internal and external platforms to conduct research to identify relevant Customer / Client accounts to be credited
* Accurately allocate and process payment credits to card accounts within SLAs
* Handle client correspondence via email and re-educate customers on payment behaviors
* Support account balancing / reconciliation activities in collaboration with the accounting team (GFO)
* Handle payment queries, disputes, and investigations for internal and external customers
* Achieve key performance metrics in line with team scorecards
* Adhere to the strict compliance regulations and culture, ensuring controls completed daily
* Identifying opportunities to improve current working practices to drive process enhancements and increase efficiencies
* Escalate any market impacts in a timely manner and keep GPS leadership informed of issues
* Develop and maintain strong relations with stakeholders/colleagues across geographies and organizational levels
**Minimum Qualifications:**
* The successful candidate needs to be an organized, energetic individual with well-developed communication skills.
* A high level of numeracy and analytical skills is required
* Attention to detail and ability to maintain a high level of accuracy whilst working under pressure is essential
* Ability to identify, gather and analyse complex information
**Preferred Qualifications**
* High level of customer focus with excellent problem-solving skills
* Ability to organize and manage to deadlines, adapting your time to changing priorities to meet the needs of the department.
* Ability to work as part of a team ensuring team goals are achieved
* Amex systems knowledge including Globestar, WCR, AXIOM, Microsoft Office (Word, Excel, PowerPoint)
**Qualifications**
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
**Job:** Operations
**Primary Location:** India-Haryana-Gurgaon
**Schedule** Full-time
**Req ID:** 25014968

**Description**
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.
Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
**How will you make an impact in this role?**
The Primary Objective Would Be to Deliver Very High Standards of Customer Service by Handling Customers request such as Membership Rewards, Reconciliation, Account Maintenance, Credit Balance Refund, New Card Issuance, Financial Adjustments and Other Queries for Premium and High Value Customers.
+ Complete All Transactions Agreed with The Customer and Adhere to All Timelines and Deadlines Set
+ Suggest Process Improvements / Changes to Achieve & Ensure "First Contact Resolution"
+ Conduct Root Cause Analysis of Incoming Correspondence to Recommend Changes in Workflows, Procedures, Servicing Levels, Based on Customers' Demands To Meet Their Needs & Ensure Exceptional Quality Service Is Given At All Times
+ Handle All Written Customer Enquiries, Maintenance and Disputes for Customers in A Timely and Accurate Manner
+ Work with Other Operations Departments and Customer Groups to Deliver Quality Service and Support New Product Launches, Promotions Etc.
+ Contribute Towards Team Goals by Strictly Managing Individual Productivity Targets
**Minimum Qualifications**
+ Graduate with minimum 1 year of experience
+ Prior experience in US market
+ Experience in handling Membership Rewards, Reconciliation, Account maintenance and Credit Bureau' queries will be preferred,
+ Good communication skills both written and oral
+ Strong Analytical skills & attention to detail
+ High level of Customer sensitivity, commitment & service orientation
+ High result orientation
+ Ability to take independent decision & meet stringent deadlines
**Preferred Qualifications**
+ Good Knowledge of Microsoft Tools: Excel & Power Point.
**Qualifications**
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
**Job:** Customer Service
**Primary Location:** India-Haryana-Gurugram
**Schedule** Full-time
**Req ID:** 25015267

**Description**
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.
Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
**How will you make an impact in this role?**
+ Utilizing your skills, experience, and passion for customer service to help propel your team and its business partners to success.
+ Consistently deliver extraordinary service on a high volume of inbound calls in a fast-paced, structured, customer care environment with a keen focus on driving a Customer First mentality.
+ Consult with Card Members to understand their needs and tailor unique and personal solutions for them, while also reinforcing the benefits of card membership and acknowledging Card Member tenure
+ Add value for our customers through unexpected relevant recommendations of product offers/ benefit enrollments that deepen customer engagement and loyalty.
+ Utilize your "service oriented" personality to develop key selling skills to optimize and solidify the customer relationship by deepening their loyalty to our brand.
+ Address general and account-specific customer inquiries- statement inquiries, card replacement, make payments, rewards redemption, etc., and update customer account information.
+ Use tools and resources to identify custom solutions and anticipate customer needs, in our commitment to maintain a first point of contact resolution.
+ Meet and exceed performance goals that include, but are not limited to sales rates, quality goals, compliance regulations and productivity targets, & customer performance metrics.
**Minimum Qualifications:**
+ Strong written and communication skills to be able to converse effectively and naturally with our Card Members to deepen client relationships and drive satisfaction.
+ Resilience needed to efficiently manage a steady stream of customer calls, while balancing performance to meet a variety of metrics and remain positive through change and stressful situations.
+ Ability to showcase humility and show care and appreciation through emotional acknowledgement of our customer queries/situations on each call.
+ Technical savvy to multi-task and navigate through multiple computer systems and applications, simultaneously, with speed and accuracy.
+ Integrity to manage sensitive Card Member information and adhere to all Regulatory and Compliance guidelines related to servicing and sales practices.
+ Driven to please by providing the ultimate experience for our Card Members on every interaction.
+ Timeliness and reliability
**Preferred Qualifications:**
+ Passion for building customer loyalty through exceptional listening, consultative relationship building, resourcefulness and problem solving skills
+ Customer service and consultative sales environment experience preferred.
+ Passion for consultative sales, recommending products or solutions tailored to each customer.
+ Ability to adapt communication style to a wide variety of personalities and situations and take ownership and responsibility for each call, from beginning to end
**Additional Requirements:**
+ Flexibility to work anytime in US hours, including weekends
+ Hybrid Environment- on site expectation 3 days/week
+ Workplace Flexibility: Full time. Shift flexibility requirements.
+ American Express offers a fantastic and diverse working environment. High performance is rewarded with target driven incentives
**Qualifications**
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
**Job:** Customer Service
**Primary Location:** India-Haryana-Gurugram
**Schedule** Full-time
**Req ID:** 25014254

**Additional Information**
**Job Number** 25139200
**Job Category** Food and Beverage & Culinary
**Location** Four Points by Sheraton Kochi Infopark, Infopark Kochi Phase 1 Campus, Kochi, Kerala, India, 682042VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Non-Management
**POSITION SUMMARY - F&B and Event Service Expert**
Our jobs aren't just about putting food on the table or serving guests during a banquet or event. Instead, we want to build an experience that is memorable and unique - with food and drinks on the side. Our F&B Service Experts is skilled in a wide range of event functions and able to take the initiative and deliver a wide range of services to make sure that guests' experience is well taken care of from start to finish. Whether setting tables and event materials communicating with the kitchen, interacting, and serving guests, or cleaning work areas and supplies, the F&B Service Expert makes transactions feel like part of the experience.
Follow all company and safety and security policies and procedures; report maintenance needs, accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications. Ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards. Speak with others using clear and professional language. Develop and maintain positive working relationships with others; support team to reach common goals. Ensure adherence to quality expectations and standards. Stand, sit, or walk for an extended period of time. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: At least 1 year of related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
Where timeless classics are woven with modern details. Where business meets pleasure. Where even when travelers are global, they can experience the local. As a member of the team, you will become part of our united Four Points by Sheraton community where everyone is welcome, we support each other, and every hotel matters. We provide exactly what guests need in an uncomplicated way. If you are seeking opportunities to put guests at ease in a friendly, genuine and approachable environment, join our team. In joining Four Points, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.

**Additional Information**
**Job Number** 2513888
**Job Category** Human Resources
**Location** The Westin Jaipur Kant Kalwar Resort and Spa, Plot no 1T 5, Jaipur, Rajasthan, India, 303002VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Management
**JOB SUMMARY**
Assists in carrying out the daily activities of the Human Resource Office including recruitment, total compensation, and training and development. Additionally, he/she assists in delivering HR services that meet or exceed the needs of employees and enable business success; as well as ensuring compliance with all applicable laws, regulations and operating procedures.
**CANDIDATE PROFILE**
**Education and Experience**
- High school diploma or GED; 2 years experience in the human resources, management operations, or related professional area.
OR
- 2-year degree from an accredited university in Human Resources, Business Administration, or related major; no work experience required.
**CORE WORK ACTIVITIES**
**Assisting in Managing Recruitment and Hiring Process**
- Assists in the interviewing and hiring of Human Resource employee team members with the appropriate skills, as needed.
- Assists in establishing and maintains contact with external recruitment sources.
- Attends job fairs and ensures documentation of outreach efforts in accordance with Human Resource Standard Operating Procedures.
- Networks with local organizations (e.g., Hotel Association and peers) to source candidates for current or future openings.
- Assists in monitoring candidate identification and selection process.
- Performs quality control on candidate identification/selection.
**Assisting in Administering and Educating Employee Benefits**
- Works with the unemployment services provider to respond to unemployment claims; reviews provider reports for accuracy and corrects errors.
- Assists with unemployment claim activity reports.
- Attends unemployment hearings and ensures property is properly represented, as needed.
**Assisting in Managing Employee Development**
- Assists with departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job.
- Ensures employees are cross-trained to support successful daily operations.
- Assists with coordination and facilitation of new hire orientation program to generate a positive first impression for employees and emphasize the importance of guest service in company culture.
- Ensures attendance by all new hires and participation of the leadership team in training programs
- Assists with ensuring departmental orientation processes are in place and employees receive the appropriate new hire training to successfully perform their job.
**Assisting in Maintaining Employee Relations**
- Assists in maintaining effective employee communication channels in the property (e.g., develops daily communications and assists with regularly scheduled property-wide meetings).
- Reviews progressive discipline documentation for accuracy and consistency, and checks for supportive documentation and is accountable for determining appropriate action.
- Utilizes an "open door" policy to acknowledge employee problems or concerns in a timely manner
- Ensures employee issues are referred to the Department Manager for resolution or escalated to the Director of Human Resources/Multi-Property Director of Human Resources.
- Partners with Loss Prevention to conduct employee accident investigations, as necessary.
- Communicates performance expectations in accordance with job descriptions for each position.
**Assisting in Managing Legal and Compliance Practices**
- Assists with ensuring employee files contain required employment paperwork, proper performance management and compensation documentation, are properly maintained and secured for the required length of time.
- Assists with ensuring compliance with procedure for accessing, reviewing, and auditing employee files and ensure compliance with the Privacy Act.
- Assists with ensuring medical records are maintained in a separate, secure and confidential medical file.
- Facilitates random, reasonable belief and post accident drug testing process (in properties where applicable).
- Communicates property rules and regulations via the employee handbook.
- Assists with ensuring all safety and security policies (e.g., property removal, lost and found items, blood borne pathogens, accident reporting, and hygiene) are communicated to employees on a regular basis through orientation, property meetings, bulletin boards, etc.
- Assists with periodic claims reviews with Regional Claims office to ensure claims are closed in a timely manner and reserve levels are appropriate for open claims.
- Assists with managing Workers Compensation claims to ensure appropriate employee care and manage costs.
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
At Westin, we are committed to empowering guests to regain control and enhance their well-being when they need it most while traveling, ensuring they can be the best version of themselves. To achieve the brand mission of becoming the preeminent wellness brand in hospitality, we need passionate and engaged associates to bring the brand's unique programming to life. We want our associates to embrace their own well-being practices both on and off property. You are the ideal Westin candidate if you are passionate; you are active and take pride in how you maintain your well-being; you are optimistic; you are adventurous. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing globalteam, and **become** the best version of you.