25,530 Human Resources jobs in India

Description

SUMMARY:

Responsible for providing effective, efficient and compliant on-site technical and customer support for installed systems at assigned airports, as determined by Leidos needs.  Will install, commission, diagnose, troubleshoot, repair and test a variety of complex X-ray or CT based electronic and electromechanical equipment, which may include computer and networking systems. Many of the systems are integrated into a larger airport systems environment including complex baggage handling systems.

System types include the following but not limited to:

• Check point CT systems
• Checkpoint x-ray systems
• Explosive Detection Systems (EDS)
• Automatic tray return systems (ATRS)
• Explosive trace detection systems (ETD)
• Millimeter wave technology passenger screening (MMW). 

Will follow standard protocol, procedures and identified best practices to isolate and resolve problems in malfunctioning equipment or software. The FSE / FST position requires the ability to work independently with limited supervision. The FSE / FST may be required to work and travel to other airport locations and Leidos customer sites for extended periods

ESSENTIAL DUTIES AND RESPONSIBILITES:

Technical

• Install, maintain, troubleshoot/diagnose, repair and test a wide variety of airport passenger and baggage security systems. 
• Time Management
• To meet 99% uptime of equipment, stringent MTTR, planning & execution time is the key.
• Perform scheduled and unscheduled Corrective Maintenance, Preventive Maintenance and radiation surveys.

Communication

• Well versed with spoken & written English
• Clear & effective communication between team members and customer is much needed trait
• Provide customer training assistance of installed systems and equipment. 

Team Working

• Being in rotational shift, owning and completing service to satisfy customer, team work and

Cross Functional Working

• Continually build relationships with internal stakeholders to achieve the successful completion of projects

Health & Safety

• Always follow and promote Group and Company policies and procedures 
• Ensure all Company equipment and personal PPE properly used

Equality

• Fully Understand and always adhere to the Company’s Equality Policy at all times

Company Values

• All employees must conduct themselves in accordance with our Corporate Company Values and Business Ethics at all times

Requirements

Criteria

Essential

Desirable

Skills & Attributes

Must be proficient in the use of test equipment (DVM and oscilloscope) and experience with High Voltage and X-ray producing equipment preferred. 

Computer experience is required.

Must have good customer skills and the ability to work under pressure.

Must be self-starter, work well without supervision, and accept responsibility.

Must be adaptable and willing to accept changing shifts and job requirements determined by business and customer needs.

Must be willing to work on-call and off-shift as assigned and requested by manager or supervisor.

Maintain professional appearance as prescribed by the Company.

Must be able to travel both domestic and international locations.

Must work well without supervision and accept responsibility for timely completion of assigned work.

The candidate must be able to lift/carry a minimum of 25 kgs.

The candidate must be able to push/pull 90kgs.bs

Must be able to work and freely navigate in the baggage area of the airport, where vertical ladders, crossovers, and low overhead ceilings frequently occur

Must be able to work safely in environments where high temperature, humidity, noise and industrial equipment risks are present.

Linux and Unix is preferable.

Experience

At least 1-2 years (Graduates) / 4-5 years’ (Diploma) experience in relevant field service experience, preferably in an integrated systems technologies environment.

Experience in maintaining and supporting large, complex, electromechanical systems.

• Wide ranging technical background
• Previous experience in all or some of the following areas:
  • X-ray based Security equipments
  • 24/7 rotational shift based experience (aviation)
  • Industrial Elecronics
  • IT networking  
  • Electrical power systems
  • Automation
  • Conveyor systems
  • Control systems

Qualifications

Graduation / 3 years Diploma in Electronics / Electrical / Computer engineering.

At Leidos, we don’t want someone who "fits the mold"—we want someone who melts it down and builds something better. This is a role for the restless, the over-caffeinated, the ones who ask, “what’s next?” before the dust settles on “what’s now.”

If you’re already scheming step 20 while everyone else is still debating step 2… good. You’ll fit right in.

For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.

The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

Description

SUMMARY:

Responsible for providing effective, efficient and compliant on-site technical and customer support for installed systems at assigned airports, as determined by Leidos needs.  Will install, commission, diagnose, troubleshoot, repair and test a variety of complex X-ray or CT based electronic and electromechanical equipment, which may include computer and networking systems. Many of the systems are integrated into a larger airport systems environment including complex baggage handling systems.

System types include the following but not limited to:

• Check point CT systems
• Checkpoint x-ray systems
• Explosive Detection Systems (EDS)
• Automatic tray return systems (ATRS)
• Explosive trace detection systems (ETD)
• Millimeter wave technology passenger screening (MMW). 

Will follow standard protocol, procedures and identified best practices to isolate and resolve problems in malfunctioning equipment or software. The FSE / FST position requires the ability to work independently with limited supervision. The FSE / FST may be required to work and travel to other airport locations and Leidos customer sites for extended periods

ESSENTIAL DUTIES AND RESPONSIBILITES:

Technical

• Install, maintain, troubleshoot/diagnose, repair and test a wide variety of airport passenger and baggage security systems. 
• Time Management
• To meet 99% uptime of equipment, stringent MTTR, planning & execution time is the key.
• Perform scheduled and unscheduled Corrective Maintenance, Preventive Maintenance and radiation surveys.

Communication

• Well versed with spoken & written English
• Clear & effective communication between team members and customer is much needed trait
• Provide customer training assistance of installed systems and equipment. 

Team Working

• Being in rotational shift, owning and completing service to satisfy customer, team work and

Cross Functional Working

• Continually build relationships with internal stakeholders to achieve the successful completion of projects

Health & Safety

• Always follow and promote Group and Company policies and procedures 
• Ensure all Company equipment and personal PPE properly used

Equality

• Fully Understand and always adhere to the Company’s Equality Policy at all times

Company Values

• All employees must conduct themselves in accordance with our Corporate Company Values and Business Ethics at all times

Requirements

Criteria

Essential

Desirable

Skills & Attributes

Must be proficient in the use of test equipment (DVM and oscilloscope) and experience with High Voltage and X-ray producing equipment preferred. 

Computer experience is required.

Must have good customer skills and the ability to work under pressure.

Must be self-starter, work well without supervision, and accept responsibility.

Must be adaptable and willing to accept changing shifts and job requirements determined by business and customer needs.

Must be willing to work on-call and off-shift as assigned and requested by manager or supervisor.

Maintain professional appearance as prescribed by the Company.

Must be able to travel both domestic and international locations.

Must work well without supervision and accept responsibility for timely completion of assigned work.

The candidate must be able to lift/carry a minimum of 25 kgs.

The candidate must be able to push/pull 90kgs.bs

Must be able to work and freely navigate in the baggage area of the airport, where vertical ladders, crossovers, and low overhead ceilings frequently occur

Must be able to work safely in environments where high temperature, humidity, noise and industrial equipment risks are present.

Linux and Unix is preferable.

Experience

At least 1-2 years (Graduates) / 4-5 years’ (Diploma) experience in relevant field service experience, preferably in an integrated systems technologies environment.

Experience in maintaining and supporting large, complex, electromechanical systems.

• Wide ranging technical background
• Previous experience in all or some of the following areas:
  • X-ray based Security equipments
  • 24/7 rotational shift based experience (aviation)
  • Industrial Elecronics
  • IT networking  
  • Electrical power systems
  • Automation
  • Conveyor systems
  • Control systems

Qualifications

Graduation / 3 years Diploma in Electronics / Electrical / Computer engineering.

At Leidos, we don’t want someone who "fits the mold"—we want someone who melts it down and builds something better. This is a role for the restless, the over-caffeinated, the ones who ask, “what’s next?” before the dust settles on “what’s now.”

If you’re already scheming step 20 while everyone else is still debating step 2… good. You’ll fit right in.

For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.

The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

Description

SUMMARY:

Responsible for providing effective, efficient and compliant on-site technical and customer support for installed systems at assigned airports, as determined by Leidos needs.  Will install, commission, diagnose, troubleshoot, repair and test a variety of complex X-ray or CT based electronic and electromechanical equipment, which may include computer and networking systems. Many of the systems are integrated into a larger airport systems environment including complex baggage handling systems.

System types include the following but not limited to:

• Check point CT systems
• Checkpoint x-ray systems
• Explosive Detection Systems (EDS)
• Automatic tray return systems (ATRS)
• Explosive trace detection systems (ETD)
• Millimeter wave technology passenger screening (MMW). 

Will follow standard protocol, procedures and identified best practices to isolate and resolve problems in malfunctioning equipment or software. The FSE / FST position requires the ability to work independently with limited supervision. The FSE / FST may be required to work and travel to other airport locations and Leidos customer sites for extended periods

ESSENTIAL DUTIES AND RESPONSIBILITES:

Technical

• Install, maintain, troubleshoot/diagnose, repair and test a wide variety of airport passenger and baggage security systems. 
• Time Management
• To meet 99% uptime of equipment, stringent MTTR, planning & execution time is the key.
• Perform scheduled and unscheduled Corrective Maintenance, Preventive Maintenance and radiation surveys.

Communication

• Well versed with spoken & written English
• Clear & effective communication between team members and customer is much needed trait
• Provide customer training assistance of installed systems and equipment. 

Team Working

• Being in rotational shift, owning and completing service to satisfy customer, team work and

Cross Functional Working

• Continually build relationships with internal stakeholders to achieve the successful completion of projects

Health & Safety

• Always follow and promote Group and Company policies and procedures 
• Ensure all Company equipment and personal PPE properly used

Equality

• Fully Understand and always adhere to the Company’s Equality Policy at all times

Company Values

• All employees must conduct themselves in accordance with our Corporate Company Values and Business Ethics at all times

Requirements

Criteria

Essential

Desirable

Skills & Attributes

Must be proficient in the use of test equipment (DVM and oscilloscope) and experience with High Voltage and X-ray producing equipment preferred. 

Computer experience is required.

Must have good customer skills and the ability to work under pressure.

Must be self-starter, work well without supervision, and accept responsibility.

Must be adaptable and willing to accept changing shifts and job requirements determined by business and customer needs.

Must be willing to work on-call and off-shift as assigned and requested by manager or supervisor.

Maintain professional appearance as prescribed by the Company.

Must be able to travel both domestic and international locations.

Must work well without supervision and accept responsibility for timely completion of assigned work.

The candidate must be able to lift/carry a minimum of 25 kgs.

The candidate must be able to push/pull 90kgs.bs

Must be able to work and freely navigate in the baggage area of the airport, where vertical ladders, crossovers, and low overhead ceilings frequently occur

Must be able to work safely in environments where high temperature, humidity, noise and industrial equipment risks are present.

Linux and Unix is preferable.

Experience

At least 1-2 years (Graduates) / 4-5 years’ (Diploma) experience in relevant field service experience, preferably in an integrated systems technologies environment.

Experience in maintaining and supporting large, complex, electromechanical systems.

• Wide ranging technical background
• Previous experience in all or some of the following areas:
  • X-ray based Security equipments
  • 24/7 rotational shift based experience (aviation)
  • Industrial Elecronics
  • IT networking  
  • Electrical power systems
  • Automation
  • Conveyor systems
  • Control systems

Qualifications

Graduation / 3 years Diploma in Electronics / Electrical / Computer engineering.

At Leidos, we don’t want someone who "fits the mold"—we want someone who melts it down and builds something better. This is a role for the restless, the over-caffeinated, the ones who ask, “what’s next?” before the dust settles on “what’s now.”

If you’re already scheming step 20 while everyone else is still debating step 2… good. You’ll fit right in.

For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.

The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

Entity:

Job Family Group:

Job Description:

Job Purpose :-

At bp, we’re reimagining energy for people and our planet. We have a daring ambition: be a net zero company by 2050 or sooner, and help the world get to net zero. Crafting a more efficient business that makes the best use of its resources is a critical part of getting there. And that’s what our new Finance Business & Technology (FBT) centre in Pune, India is here to do – put digital at the heart of our business and accelerate the transformation of bp’s business processes across the globe. Driven by the bp values and comprising capabilities in data, procurement, finance and customer service, the GBS centre will drive ground breaking digital solutions and agile ways of working.

The Customer Service Representative role exists to provide first and second line of customer support to telephone and written enquiries from external and internal Customers and other Consumers in accordance with agreed service levels.

Key Accountabilities ?

Functional -

• Implement day to day customer service related operational tasks to ensure delivery meets customer expectations and is consistent with set process performance indicators, applicable service level agreements and the customer service functions core values.
• Leverage understanding of specific processes / systems and act as the first and second point of contact for any verbal or written form of enquiries from external customers and consumers and internal customers from the BP Business and third parties. These customers will include retail fuelling sites, branded and unbranded customers, commercial and strategic accounts and terminals.
• Provide customer service via the internet, phone, fax and email to support activities including:

Account set-up, allocation and delivery issues.

Order processing and order fulfilment.

Sales order tracking.

Monitor supply outages and react accordingly for incoming and existing orders.

Retail marketing programme information, policy and product fulfilment.

Retail site experience complaints, fuel quality claims, site locator etc.

Complaint resolution, identification and management of complaint root causes.

• Log, assign and track progress of queries and customer requests from receipt to completion ensuring data is accurately entered and maintained in all customer service and data collection systems.
• Support GBS activities through immediate triage, partner concern (high risk customer issues - financial, legal, reputation), resolution or logging and forwarding of customer inquiries / issues.

Service Management & Continuous Improvement ?

• Handle and maintain customer expectations, referencing pre-established service level agreements where applicable.
• Make recommendations on existing knowledge base documents and identify knowledge gaps.
• Build and maintain strong relationships with both the customer and internal business partn6ers through the provision of timely, accurate and high quality service.
• Highlight process gaps and inefficiencies; proactively seek solutions to increase productivity and / or level of service provided.
• Perform user acceptance testing in service centre technology and ERP systems to help ensure effective enhancement execution.

Crucial Criteria & Key competencies ?

Education, Experience -

Graduation or equivalent

Up to 3 years previous experience customer service skills in a telephone environment and or customer services environment preferred.

Skills -

Must demonstrate a strong understanding of customers’ needs / behaviours.

Excellent written/oral communication skills and ability to build effective working relationships.

Strong time management and organisation skills.

Highly motivated.

Intermediate knowledge of MS Office application.

Experience using SAP and/or Siebel is an advantage.

Key competencies -

Inbound Document Management - 2

Sales Order Management - 2

Sales & Marketing Operations - 2

Data Management & Control - 2

Customer Service Delivery Quality - 2

Business & 3rd Party Systems Knowledge - 1

Influencing Ability & Negotiation - 1

Data Gathering & Analysis - 2

Value & Behaviours ?

• Be responsible for your success.
• Accountable for delivering innovative business outcomes.
• Seeks opportunities to improve and digitize process delivery.
• Adheres to safe and ethical work practices.
• Think big.
• Actively builds own knowledge, capabilities and skills for the future.
• Values partnership and collaborates to achieve results.
• Be curious.
• Willing to suggest new ways of working, processes and technologies.
• Ensures the delivery and improvement of digital solutions to benefit customers.
• Effortless customer experiences.
• Understands customer needs and delivers digital detailed self-service customer experiences.
• Digital first.
• Applies creative digital solutions to address problems.

Would you like to discover how our diverse, hardworking people are owning the way in making energy cleaner and better – and how you can play your part in our world-class team?

Come, join our bp team!

Travel Requirement

Relocation Assistance:

Remote Type:

Skills:

Legal Disclaimer:

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, socioeconomic status, neurodiversity/neurocognitive functioning, veteran status or disability status. Individuals with an accessibility need may request an adjustment/accommodation related to bp’s recruiting process (e.g., accessing the job application, completing required assessments, participating in telephone screenings or interviews, etc.). If you would like to request an adjustment/accommodation related to the recruitment process, please contact us .

If you are selected for a position and depending upon your role, your employment may be contingent upon adherence to local policy. This may include pre-placement drug screening, medical review of physical fitness for the role, and background checks.

Entity:

Job Family Group:

Job Description:

Job Purpose :-

At bp, we’re reimagining energy for people and our planet. We have a daring ambition: be a net zero company by 2050 or sooner, and help the world get to net zero. Crafting a more efficient business that makes the best use of its resources is a critical part of getting there. And that’s what our new Finance Business & Technology (FBT) centre in Pune, India is here to do – put digital at the heart of our business and accelerate the transformation of bp’s business processes across the globe. Driven by the bp values and comprising capabilities in data, procurement, finance and customer service, the GBS centre will drive ground breaking digital solutions and agile ways of working.

The Customer Service Representative role exists to provide first and second line of customer support to telephone and written enquiries from external and internal Customers and other Consumers in accordance with agreed service levels.

Key Accountabilities ?

Functional -

• Implement day to day customer service related operational tasks to ensure delivery meets customer expectations and is consistent with set process performance indicators, applicable service level agreements and the customer service functions core values.
• Leverage understanding of specific processes / systems and act as the first and second point of contact for any verbal or written form of enquiries from external customers and consumers and internal customers from the BP Business and third parties. These customers will include retail fuelling sites, branded and unbranded customers, commercial and strategic accounts and terminals.
• Provide customer service via the internet, phone, fax and email to support activities including:

Account set-up, allocation and delivery issues.

Order processing and order fulfilment.

Sales order tracking.

Monitor supply outages and react accordingly for incoming and existing orders.

Retail marketing programme information, policy and product fulfilment.

Retail site experience complaints, fuel quality claims, site locator etc.

Complaint resolution, identification and management of complaint root causes.

• Log, assign and track progress of queries and customer requests from receipt to completion ensuring data is accurately entered and maintained in all customer service and data collection systems.
• Support GBS activities through immediate triage, partner concern (high risk customer issues - financial, legal, reputation), resolution or logging and forwarding of customer inquiries / issues.

Service Management & Continuous Improvement ?

• Handle and maintain customer expectations, referencing pre-established service level agreements where applicable.
• Make recommendations on existing knowledge base documents and identify knowledge gaps.
• Build and maintain strong relationships with both the customer and internal business partn6ers through the provision of timely, accurate and high quality service.
• Highlight process gaps and inefficiencies; proactively seek solutions to increase productivity and / or level of service provided.
• Perform user acceptance testing in service centre technology and ERP systems to help ensure effective enhancement execution.

Crucial Criteria & Key competencies ?

Education, Experience -

Graduation or equivalent

Up to 3 years previous experience customer service skills in a telephone environment and or customer services environment preferred.

Skills -

Must demonstrate a strong understanding of customers’ needs / behaviours.

Excellent written/oral communication skills and ability to build effective working relationships.

Strong time management and organisation skills.

Highly motivated.

Intermediate knowledge of MS Office application.

Experience using SAP and/or Siebel is an advantage.

Key competencies -

Inbound Document Management - 2

Sales Order Management - 2

Sales & Marketing Operations - 2

Data Management & Control - 2

Customer Service Delivery Quality - 2

Business & 3rd Party Systems Knowledge - 1

Influencing Ability & Negotiation - 1

Data Gathering & Analysis - 2

Value & Behaviours ?

• Be responsible for your success.
• Accountable for delivering innovative business outcomes.
• Seeks opportunities to improve and digitize process delivery.
• Adheres to safe and ethical work practices.
• Think big.
• Actively builds own knowledge, capabilities and skills for the future.
• Values partnership and collaborates to achieve results.
• Be curious.
• Willing to suggest new ways of working, processes and technologies.
• Ensures the delivery and improvement of digital solutions to benefit customers.
• Effortless customer experiences.
• Understands customer needs and delivers digital detailed self-service customer experiences.
• Digital first.
• Applies creative digital solutions to address problems.

Would you like to discover how our diverse, hardworking people are owning the way in making energy cleaner and better – and how you can play your part in our world-class team?

Come, join our bp team!

Travel Requirement

Relocation Assistance:

Remote Type:

Skills:

Legal Disclaimer:

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, socioeconomic status, neurodiversity/neurocognitive functioning, veteran status or disability status. Individuals with an accessibility need may request an adjustment/accommodation related to bp’s recruiting process (e.g., accessing the job application, completing required assessments, participating in telephone screenings or interviews, etc.). If you would like to request an adjustment/accommodation related to the recruitment process, please contact us .

If you are selected for a position and depending upon your role, your employment may be contingent upon adherence to local policy. This may include pre-placement drug screening, medical review of physical fitness for the role, and background checks.

Entity:

Job Family Group:

Job Description:

The Customer Service Representative role exists to provide first and second line of customer support to telephone and written enquiries from external and internal Customers and other Consumers in accordance with agreed service levels.

The position will ensure all facing queries are answered with the required speed, accuracy and with the maximum level of customer happiness.

Customer Facing  CSRs are required to have a broad understanding of all Customer Service processes to enable a high percentage of first contact resolution and will continually manage customer expectations through various contact channels. CSRs are the first point of contact for BP telephone based enquiries.

Key Accountabilities

Functional

• Complete day to day customer service related operational tasks to ensure delivery meets customer expectations and is consistent with set process performance indicators, applicable service level agreements and the customer service functions core values.
• Leverage understanding of specific processes / systems and act as the first and second point of contact for any verbal or written form of enquiries from external customers and consumers and internal customers from the BP Business and third parties. These customers will include retail fuelling sites, branded and unbranded customers, commercial and strategic accounts and terminals.
• Provide customer service via the internet, phone, fax and email to support activities including:
  • Account set-up, allocation and delivery issues.
  • Order processing and order fulfilment.
  • Sales order tracking.
  • Monitor supply outages and react accordingly for incoming and existing orders.
  • Retail marketing programme information, policy and product fulfilment.
  • Retail site experience complaints, fuel quality claims, site locator etc.
  • Complaint resolution, identification and management of complaint root causes.
• Log, assign and track progress of queries and customer requests from receipt to completion ensuring data is accurately entered and maintained in all customer service and data collection systems.
• Support GBS activities through immediate triage, partner concern (high risk customer issues - financial, legal, reputation), resolution or logging and forwarding of customer inquiries / issues.

Service Management & Continuous Improvement

• Manage and maintain customer expectations, referencing pre-established service level agreements where applicable.
• Make recommendations on existing knowledge base documents and identify knowledge gaps.
• Build and maintain strong relationships with both the customer and internal business partn6ers through the provision of timely, accurate and high quality service.
• Highlight process gaps and inefficiencies; proactively seek solutions to increase productivity and / or level of service provided.
• Perform user acceptance testing in service centre technology and ERP systems to help ensure effective enhancement execution.

Essential Criteria & Key competencies

Education, Experience

• Educated to A Level standard or equivalent
• Minimum of 12 months previous experience customer service skills in a telephone environment and or customer services environment preferred.

Skills

• Must demonstrate a strong understanding of customers’ needs / behaviours
• Excellent written/oral communication skills and ability to build effective working relationships
• Strong time management and organisation skills
• Highly motivated
• Intermediate knowledge of MS Office application
• Experience using SAP and/or Siebel is an advantage

Key competencies

• Inbound Document Management - 2
• Sales Order Management - 2
• Sales & Marketing Operations - 2
• Data Management & Control - 2
• Customer Service Delivery Excellence - 2
• Business & 3rd Party Systems Knowledge - 1
• Influencing Ability & Negotiation - 1
• Data Gathering & Analysis - 2

We are an equal opportunity employer and value diversity at our company! We do not discriminate based on race, religion, colour, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided with reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Travel Requirement

Relocation Assistance:

Remote Type:

Skills:

Legal Disclaimer:

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, socioeconomic status, neurodiversity/neurocognitive functioning, veteran status or disability status. Individuals with an accessibility need may request an adjustment/accommodation related to bp’s recruiting process (e.g., accessing the job application, completing required assessments, participating in telephone screenings or interviews, etc.). If you would like to request an adjustment/accommodation related to the recruitment process, please contact us .

If you are selected for a position and depending upon your role, your employment may be contingent upon adherence to local policy. This may include pre-placement drug screening, medical review of physical fitness for the role, and background checks.

Entity:

Job Family Group:

Job Description:

We are a global energy business involved in every aspect of the energy system. We are working towards delivering light, heat, and mobility to millions of people every day. We are one of the very few companies equipped to solve some of the big complex challenges that matter for the future. We have a real contribution to make to the world's ambition of a low-carbon future. Join us and be part of what we can accomplish together. You can participate in our new ambition to become a net zero company by 2050 or sooner and help the world get to net zero.

Would you like to discover how our diverse, hardworking people are leading the way in making energy cleaner and better – and how you can play your part in our world-class team?

Join our Finance Team and advance your career as a/an

Key Accountabilities:

• Initial point of contact for all consumers regarding site experience concerns
• Provide superb customer service to our customers and team members.
• Leverage deep understanding of key account customers, processes / systems
• Act as a customer concern point for any verbal or written form of enquiries from external/internal customers
• Interact in a professional, , and efficient manner and call out relevant concerns
• Retail marketing program information, policy and product fulfilment.
• Retail site experience complaints, fuel quality claims, site locator etc.
• Complaint resolution, identification, and management of complaint root causes.
• Representatives are responsible for accurately creating tickets, promptly and efficiently acquiring critical information, and passing that information to the appropriate personnel.
• Maintain a high level of proficiency with electronic systems and processes used to facilitate communications and requests, provide contact information, and call logs and contact response teams; these systems include telephone systems, other electronic data capture systems, the notification system, Microsoft Office, and basic Windows functionality.
• Maintain and update knowledge documents critical to the operation of the Notification Centre; this includes call contact lists, business notification requirements, critical issue requirements and paths.
• Must have the ability to resolve appropriate actions for new or unique incidents without scripted guidance.
• Transfer knowledge at shift change to ensure handover of critical incidents and tickets are handled efficiently and accurately.
• Complete any special assignments such as data support for critical systems, system and activity documentation, knowledge base activities and other operational related assignments.
• Engage in continual learning and education to ensure a high level of understanding about business operations, technology and Crisis Management/Emergency Response systems and capabilities.
• Representatives must efficiently engage in continuous improvement in all activities

Education:

• Graduate degree or equivalent experience
• High-level computer knowledge in both hardware and software
• Networking and general application support

Job Requirements

• Superior customer service skills.
• Excellent written/oral communication skills and ability to build effective working relationships.
• Validated ability in established customer service organizations
• Team-oriented approach.
• Strong problem-solving skill
• Make recommendations on existing knowledge base documents and identify knowledge gaps.
• Build and maintain strong relationships with both the customer and internal business partn6ers through the provision of timely, accurate and high-quality service.
• Highlight process gaps and inefficiencies; proactively seek solutions to improve efficiency and / or level of service provided.
• Perform user acceptance testing in technology and systems to help ensure effective improvement execution.

Travel Requirement

Relocation Assistance:

Remote Type:

Skills:

Legal Disclaimer:

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, socioeconomic status, neurodiversity/neurocognitive functioning, veteran status or disability status. Individuals with an accessibility need may request an adjustment/accommodation related to bp’s recruiting process (e.g., accessing the job application, completing required assessments, participating in telephone screenings or interviews, etc.). If you would like to request an adjustment/accommodation related to the recruitment process, please contact us .

If you are selected for a position and depending upon your role, your employment may be contingent upon adherence to local policy. This may include pre-placement drug screening, medical review of physical fitness for the role, and background checks.

Entity:

Job Family Group:

Job Description:

We are a global energy business involved in every aspect of the energy system. We are working towards delivering light, heat, and mobility to millions of people every day. We are one of the very few companies equipped to tackle some of the big challenges that matter for the future. We have a real contribution to make to the world's ambition of a low-carbon future. Join us and chip in what we can accomplish together. You can participate in our new ambition to become a net zero company by 2050 or sooner and help the world get to net zero.

Would you like to discover how our diverse, hardworking people are owning the way in making energy cleaner and better – and how you can play your part in our elite team?

Role Purpose

The Customer Service Analyst, with minimal direction, is responsible for leading complex issues involving in-depth begin of BPMe / earning Application, POP or Dedication PlDe dicationand retail maintenance. Acts as a liaison and work closely with other groups within the FBT and outside the organization. Provide support and training to colleagues. Lead colleagues when required in Customer and Consumer Support objectives. Document and training materials for agents. Lead projects and tasks related to new activity affecting Customer and Consumer Support. Provide data driven support for new initiatives, routine problems, chronic problems and all facets of team.

Should be willing to work in 24*7 environment.

Key Accountabilities

• Provide technical analysis and feedback regarding impact of projects, system upgrades or modifications, as well as provide feedback and updates back to the team and department.
• Deliver training, training materials, solve documentation and continual on the job training for agents.
• Serve on, and sometimes lead, projects or improvements.
• Assist in data tracking for upgrades, software glitches, and beta testing.
• Provide routine updates to management with project updates, chronic issues.
• Act as liaison between the FBT
• and other vendors for learning development and support.
• Serve as the point of contact between the customers and other teams including Level 2 Support, Fuels Marketing, Fuels Engineering.
• Evaluate and recommend improvements to existing support processes.
• Identify gaps in support processes, build and document work around solutions for gaps identified or when standard fix fails. These gaps or issues may require in-depth analysis and working with other parties closely to resolve. Provide recommendations for permanent solutions when needed.
• Handle follow up on work you're doing including but not limited to statistical reporting and call trend analysis.
• Handle and follow up on all called out issues including but not limited to BPMe, Dedicationy, Fuel Claims, and POP.
• Good interpersonal, analytical, business and technical judgment, negotiation, problem solving and verbal and written communication skills.
• Provide SME support to a Customer and Consumer Support team.
• Interview prospective team members for open positions and perform technical evaluation of prospective team members as part of Assessment Center process.
• Participate in the selection of new team members
• Advise the work of team members, including mentoring on process issues. Train new team members in day-to-day duties.
• Train current members in process changes, system implementations, policy updates.
• Provide input into employee’s performance reviews and make recommendations for final performance ratings.
• Identify employees strengths and opportunities and recommend development opportunities for employees.
• Identify performance issues and recommend appropriate course of action (training, mentor etc.)
• Back-fill for the Team Lead, as needed
• Bring up issues from team members and customers.
• Provide knowledge to all projects which potentially impact the team.
• Assist in the implementation of policy changes, new work, and process changes.
• Maintain end to end desktop procedure documentation.
• Lead focused continuous improvement effort within each work group, identifying gaps in current processes, making decisions on changes within process area and promoting principles of standardization and simplification. Use and advocate for standard CI tools such as A3 dashboards across team, mentoring individuals to improve their CI skills.

Education and Experience

• Graduation or equivalent
• Minimum 1 year current experience in SME or 3 years equivalent experience Consumer Fuels Support. Strong PC skills including Microsoft Office and ability to navigate and use software.
• Understanding of programming, database design and software development.
• Good understanding of working model technology design. Understanding of Carbon Copy and Remote Desktop
• Ability to lead a project.
• Reputation of working effectively across complementary teams and operations. History of providing training and support to peers on technical business processes or systems.

Travel Requirement

Relocation Assistance:

Remote Type:

Skills:

Legal Disclaimer:

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, socioeconomic status, neurodiversity/neurocognitive functioning, veteran status or disability status. Individuals with an accessibility need may request an adjustment/accommodation related to bp’s recruiting process (e.g., accessing the job application, completing required assessments, participating in telephone screenings or interviews, etc.). If you would like to request an adjustment/accommodation related to the recruitment process, please contact us .

If you are selected for a position and depending upon your role, your employment may be contingent upon adherence to local policy. This may include pre-placement drug screening, medical review of physical fitness for the role, and background checks.

Location - Hyderabad, India

Department - People

Level - Professional

Working Pattern - Work from office.

Benefits - Benefits at Ideagen

Salary - this will be discussed at the next stage of the process, if you do have any questions, please feel free to reach out!

Ideagen is seeking a highly motivated and skilled People Assistant who will provide an organized and proactive administration support in responding to different HR queries and issues by acting as the first point of contact for all employees contacting the People team throughout the employee life cycle. A high-level customer service style approach is required to co-ordinate confidential employee data to provide efficient and professional support to the business.

This role will form part of team collective efforts at supporting more than one country/location.

While reporting to the VP of People (Shared Services), this role will support the VP/Head of People/People Business Partner with the delivery of the wide scope of HR services as well as supporting the wider teams of Talent Acquisition and Reward. Where necessary, the People Assistant will be confident in dealing with a wide range of tasks, managing priorities and building relationships.

Core HR Operations:

• Deliver excellent customer service ensuring accuracy and efficiency, maintaining agreed SLAs across multiple countries
• Manage full employee lifecycle support: offers, onboarding, HRIS setup, document management, right-to-work checks, payroll inputs and documentation, probation tracking, and exit processes
• Provide first-line support for employee and manager queries on policies, escalating complex or country-specific matters as needed
• Ensure compliance with local data protection requirements (GDPR, PDPA) when handling employee information across borders.

Technology & Automation

• Utilize and maintain AI-powered chatbots, knowledge bases, and self-service portals for routine queries
• Generate and maintain automated reports and dashboards using HR analytics tools for key HR metrics
• Identify process automation opportunities and support implementation of new HR technology solutions.
• Use document automation tools for employment letters, contracts, and certificates.
• Leverage predictive analytics to identify trends and proactively address common issues.

Collaboration & Continuous Improvement

• Build effective relationships with stakeholders across different countries and time zones.
• Participate in knowledge sharing sessions and support training of new team members.
• Contribute to process documentation and flag potential compliance issues or system improvements.

Essential:

• Proficiency in Microsoft Office Suites
• Experience with Workday platform and ticketing/case management platforms.
• Understanding of workflow automation tools and ability to quickly learn new technologies.
• Experience with AI-powered HR tools, Chatbots or API integrations.
• Team player with proactive attitude and high professional standards.
• Strong administrative background with excellent attention to details.
• Business-level English proficiency with cultural awareness for cross-border communications.
• Flexible approach to working across time zones in a rapidly evolving digital environment.
• Strong understanding of confidentiality and data privacy environment.
• Problem-solving mindset with ability to identify automation opportunities.

Desirable:

• Familiarity with HR analytics tools (Tableau, Power BI) and RPA tools.
• HR technology or digital HR certifications.
• Previous experience in global/multi-country support or shared services environment.
• Knowledge of employment law across multiple jurisdictions.
• Experience with global payroll systems.
• Additional language skills relevant to supported countries.

About Ideagen

Ideagen is the invisible force behind many things we rely on every day - from keeping airplanes soaring in the sky, to ensuring the food on our tables is safe, to helping doctors and nurses care for the sick. So, when you think of Ideagen, think of it as the silent teammate that's always working behind the scenes to help those people who make our lives safer and better. Everyday millions of people are kept safe using Ideagen software. We have offices all over the world including America, Australia, Malaysia and India with people doing lots of different and exciting jobs.

We’re building a future-ready team, and AI is part of how we work smarter. If you're curious, adaptable and open to using AI to improve how you work, you’ll thrive at Ideagen!

What is next?

If your application meets the requirements for this role, our Talent Acquisition team will be in touch to guide you through the next steps.

To ensure a flexible and inclusive process, please let us know if you require any reasonable adjustments by contacting us at All matters will be treated with strict confidence.

At Ideagen, we value the importance of work-life balance and welcome candidates seeking flexible or part-time working arrangements. If this is something you are interested in, please let us know during the application process.

Enhance your career and make the world a safer place!

#LI-INDIA #LI-FULLTIME