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Job Description:

Let me tell you about the role

Castrol India is currently uses Turfview (be spoke) Distributor Management system management to capture all the secondary sales transaction. In addition, it has a series of other key applications which make up our wider transaction system.  This system will many such API’s interfaces with Customer and other bp system. 
This role will look after deliveries across to support and deliver high quality of customer-focused environment.  
This role is responsible to work closely with business users understand business requirements, eliciting, defining, coordinate with vendor and to ensure that I&E delivers solution that successfully meet those needs, and that our customers experience is positive, and expectations are met.  
Monitor vendor performance (important metric), SLA and budgets.
Need to work closely with business users and ensure system should be compliance as per the Audit requirement. 
BP is a diverse and inclusive workplace.  We are proud of our fairness, equal opportunity and meritocracy which allows our employees to reach their full potential.

The role will be accountable for:

• Focus on operational integrity, assuring operational compliance with architectural and security standards, as well as compliance and policy controls refined by Strategy, Digital Security or other relevant Regulatory, Legal and Compliance functions.
• Ensure development, testing, operations and ongoing improvements to digital products
• Lead development of operational procedures and work instructions, enable to successfully implement maintenance duties, and Change Requests
• Collaborate extensively with technology teams to resolve complex incidents, requests and problems, and will act as technical advisors on major digital projects
• Assure the safe application and adoption of new and changed technology into the environment, working with customers to ensure requirements are met and respond to escalation where needed
• Carry out administrative tasks as needed by bp’s service management processes and Tools (e.g. SNOW, ADO, etc.)

What you will deliver

Reviewing and verifying project documents and participating in product related activities, identifying any risks and vulnerabilities.

The role will be accountable for:
• Focus on operational integrity, assuring operational compliance with architectural and security standards, as well as compliance and policy controls refined by Strategy, Digital Security or other relevant Regulatory, Legal and Compliance functions.
• Ensure development, testing, operations and ongoing improvements to digital products
• Lead development of operational procedures and work instructions, enable to successfully execute maintenance duties, and Change Requests
• Collaborate extensively with technology teams to resolve complex incidents, requests and problems, and will act as technical advisors on major digital projects
• Assure the safe application and adoption of new and changed technology into the environment, working with customers to ensure requirements are met and respond to escalation where needed
• Carry out administrative tasks as needed by bp’s service management processes and Tools (e.g. SNOW, ADO, etc.)
• Domain & technical knowledge
o Sound understanding of DMS system (Distributor Management System)
o Problem solving
o Good understanding of Cloud environment (Azure, AWS), Oracle and SQL database.
o Good understanding of API’s integration (REST APIs,  XML, Python, Java, JSON etc)
o Experience with agile development tools such as Azure DevOps.
o Experience in tools for managing requirements, for example, ADO, SharePoint, Visio etc
o Track record of good interpersonal, written, and verbal communications skills
o Ability to work within a virtual global team environment, self-motivated to work with limited supervision
o Exposure of Statutory compliance and Audit requirement
o Vendor Contract management, KPI tacking, SLA, budget etc.
- Knowledge of ERP (JD Edwards) will be an added advantage.
- Knowledge of latest technologies automation tools like Automation Anywhere, AI/ML, Customer - Relationship Management (CRM), Salesforce, API Designer will be an added advantage.

What you will need to be successful (experience and qualifications)

• Formal qualifications constituting university degrees, examination certificates that confirm a level of educational attainment or licenses. (A Bachelor's (or higher) degree, preferably in Computer Science, MIS/I, )
• ITIL Qualification desirable but not required 
• Prior experience working in an IT support role within a FGMG environment
• Good understanding of DMS (Distributor Management system) 
• Work creatively and analytically in a problem-solving environment
• Good change management skills and delivery assurance experience
• Can resolve conflicting ideas and demands to provide clarity and establish priorities that aligns with business objectives 
• The ability to deliver a message effectively and concisely at all levels, on both a technical and a business level
• Track record of good interpersonal, written, and verbal communications skills
•  Ideally experience with agile development tools such as Azure DevOps and Jira
• Domain & technical knowledge
o Sound understanding of DMS system (Distributor Management System)
o Problem solving
o Good understanding of Cloud environment (Azure, AWS), Oracle and SQL database.
o Good understanding of API’s integration (REST APIs,  XML, Python, Java, JSON etc)
o Experience with agile development tools such as Azure DevOps.
o Experience in tools for managing requirements, for example, ADO, SharePoint, Visio etc
o Track record of good interpersonal, written, and verbal communications skills
o Ability to work within a virtual global team environment, self-motivated to work with limited supervision
o Exposure of Statutory compliance and Audit requirement
o Vendor Contract management, KPI tacking, SLA, budget etc.

- Knowledge of ERP (JD Edwards) will be an added advantage.
- Knowledge of latest technologies automation tools like Automation Anywhere, AI/ML, Customer Relationship Management (CRM) and Business Intelligence (BI), MuleSoft API Designer, ETL Tools will be an added advantage.

Travel Requirement:

Relocation Assistance:

Remote Type:

Skills:

Legal Disclaimer:

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, socioeconomic status, neurodiversity/neurocognitive functioning, veteran status or disability status. Individuals with an accessibility need may request an adjustment/accommodation related to bp’s recruiting process (e.g., accessing the job application, completing required assessments, participating in telephone screenings or interviews, etc.). If you would like to request an adjustment/accommodation related to the recruitment process, please contact us .

If you are selected for a position and depending upon your role, your employment may be contingent upon adherence to local policy. This may include pre-placement drug screening, medical review of physical fitness for the role, and background checks.

Description

SUMMARY:

Responsible for providing effective, efficient and compliant on-site technical and customer support for installed systems at assigned airports, as determined by Leidos needs.  Will install, commission, diagnose, troubleshoot, repair and test a variety of complex X-ray or CT based electronic and electromechanical equipment, which may include computer and networking systems. Many of the systems are integrated into a larger airport systems environment including complex baggage handling systems.

System types include the following but not limited to:

• Check point CT systems
• Checkpoint x-ray systems
• Explosive Detection Systems (EDS)
• Automatic tray return systems (ATRS)
• Explosive trace detection systems (ETD)
• Millimeter wave technology passenger screening (MMW). 

Will follow standard protocol, procedures and identified best practices to isolate and resolve problems in malfunctioning equipment or software. The FSE / FST position requires the ability to work independently with limited supervision. The FSE / FST may be required to work and travel to other airport locations and Leidos customer sites for extended periods

ESSENTIAL DUTIES AND RESPONSIBILITES:

Technical

• Install, maintain, troubleshoot/diagnose, repair and test a wide variety of airport passenger and baggage security systems. 
• Time Management
• To meet 99% uptime of equipment, stringent MTTR, planning & execution time is the key.
• Perform scheduled and unscheduled Corrective Maintenance, Preventive Maintenance and radiation surveys.

Communication

• Well versed with spoken & written English
• Clear & effective communication between team members and customer is much needed trait
• Provide customer training assistance of installed systems and equipment. 

Team Working

• Being in rotational shift, owning and completing service to satisfy customer, team work and

Cross Functional Working

• Continually build relationships with internal stakeholders to achieve the successful completion of projects

Health & Safety

• Always follow and promote Group and Company policies and procedures 
• Ensure all Company equipment and personal PPE properly used

Equality

• Fully Understand and always adhere to the Company’s Equality Policy at all times

Company Values

• All employees must conduct themselves in accordance with our Corporate Company Values and Business Ethics at all times

Requirements

Criteria

Essential

Desirable

Skills & Attributes

Must be proficient in the use of test equipment (DVM and oscilloscope) and experience with High Voltage and X-ray producing equipment preferred. 

Computer experience is required.

Must have good customer skills and the ability to work under pressure.

Must be self-starter, work well without supervision, and accept responsibility.

Must be adaptable and willing to accept changing shifts and job requirements determined by business and customer needs.

Must be willing to work on-call and off-shift as assigned and requested by manager or supervisor.

Maintain professional appearance as prescribed by the Company.

Must be able to travel both domestic and international locations.

Must work well without supervision and accept responsibility for timely completion of assigned work.

The candidate must be able to lift/carry a minimum of 25 kgs.

The candidate must be able to push/pull 90kgs.bs

Must be able to work and freely navigate in the baggage area of the airport, where vertical ladders, crossovers, and low overhead ceilings frequently occur

Must be able to work safely in environments where high temperature, humidity, noise and industrial equipment risks are present.

Linux and Unix is preferable.

Experience

At least 1-2 years (Graduates) / 4-5 years’ (Diploma) experience in relevant field service experience, preferably in an integrated systems technologies environment.

Experience in maintaining and supporting large, complex, electromechanical systems.

• Wide ranging technical background
• Previous experience in all or some of the following areas:
  • X-ray based Security equipments
  • 24/7 rotational shift based experience (aviation)
  • Industrial Elecronics
  • IT networking  
  • Electrical power systems
  • Automation
  • Conveyor systems
  • Control systems

Qualifications

Graduation / 3 years Diploma in Electronics / Electrical / Computer engineering.

At Leidos, we don’t want someone who "fits the mold"—we want someone who melts it down and builds something better. This is a role for the restless, the over-caffeinated, the ones who ask, “what’s next?” before the dust settles on “what’s now.”

If you’re already scheming step 20 while everyone else is still debating step 2… good. You’ll fit right in.

For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.

The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

Description

SUMMARY:

Responsible for providing effective, efficient and compliant on-site technical and customer support for installed systems at assigned airports, as determined by Leidos needs.  Will install, commission, diagnose, troubleshoot, repair and test a variety of complex X-ray or CT based electronic and electromechanical equipment, which may include computer and networking systems. Many of the systems are integrated into a larger airport systems environment including complex baggage handling systems.

System types include the following but not limited to:

• Check point CT systems
• Checkpoint x-ray systems
• Explosive Detection Systems (EDS)
• Automatic tray return systems (ATRS)
• Explosive trace detection systems (ETD)
• Millimeter wave technology passenger screening (MMW). 

Will follow standard protocol, procedures and identified best practices to isolate and resolve problems in malfunctioning equipment or software. The FSE / FST position requires the ability to work independently with limited supervision. The FSE / FST may be required to work and travel to other airport locations and Leidos customer sites for extended periods

ESSENTIAL DUTIES AND RESPONSIBILITES:

Technical

• Install, maintain, troubleshoot/diagnose, repair and test a wide variety of airport passenger and baggage security systems. 
• Time Management
• To meet 99% uptime of equipment, stringent MTTR, planning & execution time is the key.
• Perform scheduled and unscheduled Corrective Maintenance, Preventive Maintenance and radiation surveys.

Communication

• Well versed with spoken & written English
• Clear & effective communication between team members and customer is much needed trait
• Provide customer training assistance of installed systems and equipment. 

Team Working

• Being in rotational shift, owning and completing service to satisfy customer, team work and

Cross Functional Working

• Continually build relationships with internal stakeholders to achieve the successful completion of projects

Health & Safety

• Always follow and promote Group and Company policies and procedures 
• Ensure all Company equipment and personal PPE properly used

Equality

• Fully Understand and always adhere to the Company’s Equality Policy at all times

Company Values

• All employees must conduct themselves in accordance with our Corporate Company Values and Business Ethics at all times

Requirements

Criteria

Essential

Desirable

Skills & Attributes

Must be proficient in the use of test equipment (DVM and oscilloscope) and experience with High Voltage and X-ray producing equipment preferred. 

Computer experience is required.

Must have good customer skills and the ability to work under pressure.

Must be self-starter, work well without supervision, and accept responsibility.

Must be adaptable and willing to accept changing shifts and job requirements determined by business and customer needs.

Must be willing to work on-call and off-shift as assigned and requested by manager or supervisor.

Maintain professional appearance as prescribed by the Company.

Must be able to travel both domestic and international locations.

Must work well without supervision and accept responsibility for timely completion of assigned work.

The candidate must be able to lift/carry a minimum of 25 kgs.

The candidate must be able to push/pull 90kgs.bs

Must be able to work and freely navigate in the baggage area of the airport, where vertical ladders, crossovers, and low overhead ceilings frequently occur

Must be able to work safely in environments where high temperature, humidity, noise and industrial equipment risks are present.

Linux and Unix is preferable.

Experience

At least 1-2 years (Graduates) / 4-5 years’ (Diploma) experience in relevant field service experience, preferably in an integrated systems technologies environment.

Experience in maintaining and supporting large, complex, electromechanical systems.

• Wide ranging technical background
• Previous experience in all or some of the following areas:
  • X-ray based Security equipments
  • 24/7 rotational shift based experience (aviation)
  • Industrial Elecronics
  • IT networking  
  • Electrical power systems
  • Automation
  • Conveyor systems
  • Control systems

Qualifications

Graduation / 3 years Diploma in Electronics / Electrical / Computer engineering.

At Leidos, we don’t want someone who "fits the mold"—we want someone who melts it down and builds something better. This is a role for the restless, the over-caffeinated, the ones who ask, “what’s next?” before the dust settles on “what’s now.”

If you’re already scheming step 20 while everyone else is still debating step 2… good. You’ll fit right in.

For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.

The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.