348 Operations Manager jobs in Chennai
Operations Manager
Posted 1 day ago
Job Viewed
Job Description
Location: Noida, NCR Preferred Or Remote
Employment Type: Full-Time ( Temp to Full- Time)
Compensation: Based on experience
About the Role
We are seeking a highly organized and detail-oriented Fabric & Production Coordinator to manage the flow of materials, inventory, and production support across our manufacturing units. This person will act as the operational link between vendors, fabric stock, production schedules, and invoices — ensuring that every order, delivery, and record stays on track.
Key Responsibilities
1. Fabric Tracking & Inventory Management
- Maintain accurate records of all incoming fabrics from multiple vendors.
- Track quantities, colorways, and placement of fabrics across manufacturing units.
- Ensure adequate fabric availability for all ongoing and upcoming production runs.
- Maintain detailed inventory and order tracking spreadsheets in Excel or Google Sheets.
2. Vendor & Order Coordination
- Follow up with fabric vendors to confirm delivery timelines and order statuses.
- Place new fabric orders as required, ensuring stock aligns with production needs.
- Maintain detailed logs of all purchase orders and vendor communications.
3. Production Support
- Coordinate with manufacturing units to ensure fabric readiness before production.
- Monitor production schedules and ensure fabric consumption matches projections.
- Identify and resolve issues related to fabric shortages, mismatches, or delays.
4. Invoice & Shipment Reconciliation
- Maintain a master record of all vendor and manufacturing invoices.
- Tally invoices against production orders and shipments for accuracy.
- Reconcile discrepancies between deliveries, production output, and billed amounts.
- Support production-related accounting by keeping clean and organized documentation.
5. Reporting & Documentation
- Prepare weekly and monthly reports summarizing inventory levels, vendor deliveries, and invoice status.
- Maintain comprehensive digital records linking fabric movement, production, and billing.
Qualifications
- Required Skills
- Advanced Excel or Google Sheets proficiency (data management, formulas, pivot tables, etc.).
- Strong communication and follow-up skills.
- Familiarity with invoices, POs, and basic reconciliation processes.
- Highly organized, detail-oriented, and proactive.
- Ability to handle multiple tasks and vendors simultaneously.
- Preferred (Not Required)
- Experience in fashion production, textiles, or supply chain coordination.
- Understanding of garment production cycles and fabric utilization.
Personality Fit
- You’re a natural organizer who thrives on structure and clarity.
- You love spreadsheets and precision — no detail slips by you.
- You’re a great communicator and take initiative to keep things running smoothly.
- You’re dependable, efficient, and enjoy working behind the scenes to make production flow seamlessly.
Operations Manager
Posted 1 day ago
Job Viewed
Job Description
Founding D2C Operator (Operations & Automation)
We are Embergrit, a new D2C brand on a mission to build the next iconic men's grooming brand in America . Our philosophy is "Quiet Confidence" , a blend of rugged minimalism and engineered quality. We are on a trajectory for explosive growth, and you will be the first operational pillar of our empire.
This is not a traditional operations role. We are not looking for someone to manage tasks. We are looking for an Operations Architect who builds systems using no-code and AI tools to build our operational machine . Working directly with the founder, you will be the architect of our launch and our scale.
Your mission is to:
1) Own the Physical Product Lifecycle : You will be the single point of contact for our entire physical operation. This means managing orders in Shopify, tracking inventory, coordinating with our 3PL partners, and mastering the gritty details of shipping, fulfillment, and returns. Your primary goal is to ensure our products get into our customers' hands flawlessly
2) Engineer Our Operational Backbone : Once you have mastered the manual workflows, you will automate them. You will build our company's "Second Brain" in Notion, creating the playbooks for every process. You will use no-code tools like Zapier or Make.com to eliminate repetitive tasks, connect our software stack, and build the efficient, scalable machine that makes our business a high-value asset
3) Build Our Community Engine : Execute our pre-launch strategy across Reddit, Facebook Groups, and other communities to build authentic credibility, and build the automated workflows to manage our social media outreach and first wave of influencer partners pipeline at scale.
4) Build a World-Class Customer Experience (CX) : You will be the voice of Embergrit. You will personally answer the first wave of customer tickets on platforms like Zendesk or Gorgias. You will handle escalations with empathy and efficiency, and use those frontline insights to build the SOPs and automated email flows (in Klaviyo) that define our brand's service.
Who You Are:
1) A Proven D2C Operator : This is your defining trait. You have hands-on experience in the trenches of a D2C brand that sells physical products. You speak the language of Shopify, inventory management, and 3PLs because you've lived it.
2) An AI-Automation Architect & Systems E ngineer. This is your defining trait. You are not just a user of tools; you are a builder of machines. You have demonstrable, hands-on experience personally building multi-step automations from scratch using tools like Zapier, Make.com, or n8n. You think in workflows and APIs. Your first instinct when faced with a repetitive task is not to do it, but to build an automation that does it forever. You are a passionate hunter of the AI ecosystem, constantly exploring new tools with the vision to connect a business problem to a specific ai tool that can solve it.
3) A Master of Communication : Your written and spoken English is flawless, professional, and nuanced. You can hold a confident call with a US partner.
4) A Hyper-Organized Systems-Thinker : You are obsessive about detail and find deep satisfaction in creating order from chaos.
5) A High-Agency Owner : You don't wait for instructions. You are a proactive problem-solver who takes ownership of the outcomes of the systems you build.
- Competitive Salary: A starting range of ₹6,00,000 to ₹9,00,000 INR per year .
A Final Note on Your Application :
Our process is designed to identify candidates with a rigorous attention to detail. To that end, please use the following application code in the screening questions that follow: 17
Operations Manager
Posted today
Job Viewed
Job Description
Founding D2C Operator (Operations & Automation)
We are Embergrit, a new D2C brand on a mission to build the next iconic men's grooming brand in America . Our philosophy is "Quiet Confidence" , a blend of rugged minimalism and engineered quality. We are on a trajectory for explosive growth, and you will be the first operational pillar of our empire.
This is not a traditional operations role. We are not looking for someone to manage tasks. We are looking for an Operations Architect who builds systems using no-code and AI tools to build our operational machine . Working directly with the founder, you will be the architect of our launch and our scale.
Your mission is to:
1) Own the Physical Product Lifecycle : You will be the single point of contact for our entire physical operation. This means managing orders in Shopify, tracking inventory, coordinating with our 3PL partners, and mastering the gritty details of shipping, fulfillment, and returns. Your primary goal is to ensure our products get into our customers' hands flawlessly
2) Engineer Our Operational Backbone : Once you have mastered the manual workflows, you will automate them. You will build our company's "Second Brain" in Notion, creating the playbooks for every process. You will use no-code tools like Zapier or Make.com to eliminate repetitive tasks, connect our software stack, and build the efficient, scalable machine that makes our business a high-value asset
3) Build Our Community Engine : Execute our pre-launch strategy across Reddit, Facebook Groups, and other communities to build authentic credibility, and build the automated workflows to manage our social media outreach and first wave of influencer partners pipeline at scale.
4) Build a World-Class Customer Experience (CX) : You will be the voice of Embergrit. You will personally answer the first wave of customer tickets on platforms like Zendesk or Gorgias. You will handle escalations with empathy and efficiency, and use those frontline insights to build the SOPs and automated email flows (in Klaviyo) that define our brand's service.
Who You Are:
1) A Proven D2C Operator : This is your defining trait. You have hands-on experience in the trenches of a D2C brand that sells physical products. You speak the language of Shopify, inventory management, and 3PLs because you've lived it.
2) An AI-Automation Architect & Systems E ngineer. This is your defining trait. You are not just a user of tools; you are a builder of machines. You have demonstrable, hands-on experience personally building multi-step automations from scratch using tools like Zapier, Make.com, or n8n. You think in workflows and APIs. Your first instinct when faced with a repetitive task is not to do it, but to build an automation that does it forever. You are a passionate hunter of the AI ecosystem, constantly exploring new tools with the vision to connect a business problem to a specific ai tool that can solve it.
3) A Master of Communication : Your written and spoken English is flawless, professional, and nuanced. You can hold a confident call with a US partner.
4) A Hyper-Organized Systems-Thinker : You are obsessive about detail and find deep satisfaction in creating order from chaos.
5) A High-Agency Owner : You don't wait for instructions. You are a proactive problem-solver who takes ownership of the outcomes of the systems you build.
- Competitive Salary: A starting range of ₹6,00,000 to ₹9,00,000 INR per year .
A Final Note on Your Application :
Our process is designed to identify candidates with a rigorous attention to detail. To that end, please use the following application code in the screening questions that follow: 17
Business Operations Manager
Posted 1 day ago
Job Viewed
Job Description
Company Description
HEN Technologies is a deep-tech company building the world’s first end-to-end intelligent fire suppression ecosystem, utilizing AI, IoT, and advanced fluid dynamics. The company’s mission is to modernize fire prevention and response by replacing outdated systems with connected, data-driven technology that is more water-efficient and intelligently coordinated. Its patented Fluid-IQ™ analytics platform and IoT-enabled devices transform fire response into a predictive, adaptive network. In just two years, over 750 organizations, including CAL FIRE and the U.S. military, have adopted its technology. HEN Technologies is building the digital backbone for global fire defense with real-time data and AI-driven insights.
Role Description
This is a full-time remote role for a Business Operations Manager. The Business Operations Manager will be responsible for overseeing daily operations, managing projects, and ensuring the efficient operation of business processes. The role involves developing and implementing operational strategies, analyzing and optimizing workflows, and coordinating cross-functional teams to achieve company goals. The Business Operations Manager will also manage financial aspects, including budgeting and forecasting, to ensure the company's operational efficiency and profitability.
Qualifications
- Proficiency in Business Operations and Operations Management
- Strong Analytical Skills and experience in Program Management
- Excellent organizational and communication skills
- Ability to work independently and manage remote teams
- Bachelor's degree in Business Administration, Management, Finance, or related field
- Experience in a tech or deep-tech environment is a plus
Business Operations Manager
Posted today
Job Viewed
Job Description
Company Description
HEN Technologies is a deep-tech company building the world’s first end-to-end intelligent fire suppression ecosystem, utilizing AI, IoT, and advanced fluid dynamics. The company’s mission is to modernize fire prevention and response by replacing outdated systems with connected, data-driven technology that is more water-efficient and intelligently coordinated. Its patented Fluid-IQ™ analytics platform and IoT-enabled devices transform fire response into a predictive, adaptive network. In just two years, over 750 organizations, including CAL FIRE and the U.S. military, have adopted its technology. HEN Technologies is building the digital backbone for global fire defense with real-time data and AI-driven insights.
Role Description
This is a full-time remote role for a Business Operations Manager. The Business Operations Manager will be responsible for overseeing daily operations, managing projects, and ensuring the efficient operation of business processes. The role involves developing and implementing operational strategies, analyzing and optimizing workflows, and coordinating cross-functional teams to achieve company goals. The Business Operations Manager will also manage financial aspects, including budgeting and forecasting, to ensure the company's operational efficiency and profitability.
Qualifications
- Proficiency in Business Operations and Operations Management
- Strong Analytical Skills and experience in Program Management
- Excellent organizational and communication skills
- Ability to work independently and manage remote teams
- Bachelor's degree in Business Administration, Management, Finance, or related field
- Experience in a tech or deep-tech environment is a plus
Assistant Operations Manager

Posted today
Job Viewed
Job Description
R1 is a leading provider of technology-driven solutions, dedicated to helping hospitals and health systems optimize their financial systems and enhance patient experiences. We stand out by integrating the expertise of a global workforce of revenue cycle professionals with the industry's most advanced technologies, including sophisticated analytics, AI, intelligent automation, and workflow orchestration.
R1 India is proud to be recognized among the Top 20 of India's Best Companies to Work For 2025 by the Great Place To Work Institute, marking our third consecutive year of climbing the ranks - from Top 50 in 2023 to Top 25 in 2024, and now amongst the Top 20. This achievement is a testament to the exceptional workplace culture we have collectively cultivated and reflects our unwavering commitment to employee well-being, inclusion, and diversity. Our accolades also highlight our excellence in healthcare, support for millennials, women, diversity, and health and wellness.
With over 30,000 employees globally and a robust presence in India, comprising over 17,000 employees across Delhi NCR, Hyderabad, Bangalore, and Chennai, we foster an inclusive culture where every team member feels valued and empowered. Our mission is to transform the healthcare industry by driving efficiency for healthcare systems, hospitals, and physician practices, continuously striving to make healthcare work better for everyone.
**Designation** : Assistant Operation Manager (4M)
**Role Objective:** Handling the multi-specialty clients, collaboration with onshore, quality & training team proactive approach to handle quality escalations. To ensure the delivery of accurate, efficient, and compliant medical coding service. This role aims to lead and develop a team of medical coders, uphold the highest standards of coding accuracy, and enhance operational workflows. By fostering a collaborative and supportive team environment, optimize coding processes, reduce errors, and contribute to the organization's financial and operational success.
**Essential Duties and Responsibilities:**
**Leadership and Supervision:**
+ Lead and supervise a team of medical coders, ensuring adherence to coding standards and protocols.
+ Conduct performance evaluations and provide constructive feedback to team members.
**Compliance:**
+ Maintain compliance with Epic, healthcare regulations, coding guidelines, and organizational policies.
**Quality Assurance:**
+ Implement and monitor quality assurance processes to ensure high accuracy and consistency in coding.
+ Error analysis and implement corrective actions.
**Training and Development:**
+ Identify the training needs for new and existing coders to enhance their skills and knowledge.
+ Stay informed about updates in coding practices and share relevant information with the team.
**Operational Efficiency:**
+ Collaborate with other departments to streamline coding processes and improve workflow efficiency.
+ Develop and implement strategies to reduce coding errors and improve turnaround times.
**Problem Resolution:**
+ Address and resolve any coding-related issues or discrepancies promptly.
+ Provide expert guidance and support to the team on complex coding cases.
**Reporting and Analysis:**
+ Generate and analyze reports on coding performance and productivity.
+ Provide insights and recommendations to senior management for process improvements.
**Stakeholder Communication:**
+ Communicate effectively with internal and external stakeholders to ensure alignment and understanding of coding requirements.
+ Represent the coding team in meetings and discussions with other departments.
**Certification: Any Certification from AAPC or AHIMA**
**Skill Set:**
Possess comprehensive domain expertise in outpatient specialties, particularly ED & E/M Coding (IP & OP). Over 7 years of experience in Medical Coding, including a minimum of 1 year in a Team Lead position. Exhibit the capability to coordinate multiple projects and initiatives concurrently. Be self-motivated with outstanding personal and interpersonal skills, an attentive listener, and possess excellent communication abilities. Have the capacity to formulate and implement action plans and strategies effectively. Exhibit strong team management skills and the ability to engage with the team in a constructive manner. Demonstrates proficiency in Microsoft Excel and PowerPoint.
Working in an evolving healthcare setting, we use our shared expertise to deliver innovative solutions. Our fast-growing team has opportunities to learn and grow through rewarding interactions, collaboration and the freedom to explore professional interests.
Our associates are given valuable opportunities to contribute, to innovate and create meaningful work that makes an impact in the communities we serve around the world. We also offer a culture of excellence that drives customer success and improves patient care. We believe in giving back to the community and offer a competitive benefits package. To learn more, visit: r1rcm.com
Visit us on Facebook ( is the leading provider of technology-driven solutions that transform the patient experience and financial performance of hospitals, health systems and medical groups. We are the one company that combines the deep expertise of a global workforce of revenue cycle professionals with the industry's most advanced technology platform, encompassing sophisticated analytics, AI, intelligent automation and workflow orchestration.
Headquartered near Salt Lake City, Utah, R1 employs over 29,000 people globally.
Associate Operations Manager

Posted today
Job Viewed
Job Description
R1 India is proud to be recognized amongst Top 25 Best Companies to Work For 2024, by the Great Place to Work Institute. This is our second consecutive recognition on this prestigious Best Workplaces list, building on the Top 50 recognition we achieved in 2023. Our focus on employee wellbeing and inclusion and diversity is demonstrated through prestigious recognitions with R1 India being ranked amongst Best in Healthcare, Top 100 Best Companies for Women by Avtar & Seramount, and amongst Top 10 Best Workplaces in Health & Wellness. We are committed to transform the healthcare industry with our innovative revenue cycle management services. Our goal is to 'make healthcare work better for all' by enabling efficiency for healthcare systems, hospitals, and physician practices. With over 30,000 employees globally, we are about 16,000+ strong in India with presence in Delhi NCR, Hyderabad, Bangalore, and Chennai. Our inclusive culture ensures that every employee feels valued, respected, and appreciated with a robust set of employee benefits and engagement activities.
Designation: Assistant Operations Manager
Reports to (level of category): Manager - Operations
Role Objective
Follow up is the most essential part in the RCM cycle. It is usually the last step in the cycle after cashposting. After Denial management (AR Follow up), again the cycle starts till the payment is made by the insurance company.
Essential Duties and Responsibilities:
· Establishes and assures compliance with departmental policies and procedures in conformance with corporate policies and procedures.
· Manages people and drives retention
· Analysis data to identify process gaps, prepare reports
· Performance management
· First level of escalation
· Work in all shifts on a rotational basis
· Need to be cost efficient with regards to processes, resource utilization and overall constant cost management
· Must operate utilizing aggressive operating metrics.
Qualifications:
Graduate in any discipline from a recognized educational institute (Except B.Pharma, M.Pharma, Regular MBA, MCA B.Tech Freshers')
Good analytical skills and proficiency with MS Word, Excel and Powerpoint (Typing speed of 30 WPM)
Good communication Skills (both written & verbal)
Skill Set:
Candidate should be good in Denial Management
Candidate should have knowledge of Medicare, Medicaid & ICD & CPT codes used on Denials
Ability to interact positively with team members, peer group and seniors.
Subject matter expert in AR follow up
Demonstrated ability to exceed performance targets
Ability to effectively prioritize individual and team responsibilities
Communicates well in front of groups, both large and small.
Working in an evolving healthcare setting, we use our shared expertise to deliver innovative solutions. Our fast-growing team has opportunities to learn and grow through rewarding interactions, collaboration and the freedom to explore professional interests.
Our associates are given valuable opportunities to contribute, to innovate and create meaningful work that makes an impact in the communities we serve around the world. We also offer a culture of excellence that drives customer success and improves patient care. We believe in giving back to the community and offer a competitive benefits package. To learn more, visit: r1rcm.com
Visit us on Facebook ( is the leading provider of technology-driven solutions that transform the patient experience and financial performance of hospitals, health systems and medical groups. We are the one company that combines the deep expertise of a global workforce of revenue cycle professionals with the industry's most advanced technology platform, encompassing sophisticated analytics, AI, intelligent automation and workflow orchestration.
Headquartered near Salt Lake City, Utah, R1 employs over 29,000 people globally.
Be The First To Know
About the latest Operations manager Jobs in Chennai !
Regional Operations Manager
Posted 2 days ago
Job Viewed
Job Description
Pay: ₹30,000.00-₹65,000.00 per month
Job description:
Regional Manager (Chennai) – Job Description
Location: Chennai
Experience: 4+ years of relevant experience
Work Days: 6 Days, Weekly
About Us: Our client, PadelPark, is on a mission to make Padel the next big thing in India! We are shaking up the sports world with our state-of-the-art padel courts, branded centers, and franchise opportunities. With courts across Mumbai, Bangalore, and beyond, we are growing fast, and we need someone like you to help us scale to new heights.
What’s the Role? As the Regional Manager, you will be responsible for overseeing the operations and performance of our Padel Park venues across the city. You will play a crucial role in ensuring the smooth functioning of each location, maintaining high standards of customer service, driving growth, and supporting the Venue Managers. This role will involve regular travel within the South, and the candidate will report directly to the Head of Operations in Mumbai.
Here is what you will be diving into:
- Venue Oversight: Manage the day-to-day operations of Padel Park venues.
- Team Leadership: Supervise and mentor Venue Managers at each location, providing guidance, support, and fostering a collaborative work environment.
- Performance Management: Monitor and analyze key performance indicators (KPIs) for each venue, implementing strategies to achieve and exceed targets.
- Customer Experience: Ensure the delivery of exceptional customer service across all venues, addressing customer feedback and resolving issues promptly.
- Sales and Business Development: Drive revenue growth through local sales and marketing initiatives, and identify opportunities for expansion within the region.
- Operational Efficiency: Streamline operational processes to maximize productivity and minimize costs.
- Reporting: Provide regular reports to the Head of Operations on venue performance, challenges, and opportunities.
- Expansion Support: Support the setup and launch of new Padel Park venues as the company expands.
What We Are Looking For:
- Qualifications: Minimum Bachelor’s Degree and work experience in a related field.
- Experience: 4+ years of experience in a multi-location management role, preferably in the sports, recreation, or hospitality industry.
Skills:
- Leadership Excellence: Proven ability to lead, motivate, and manage teams effectively.
- Operational Acumen: Strong understanding of business operations & management.
- Communication Champ: Excellent verbal and written communication skills.
- Relationship Rockstar: Ability to build rapport and maintain strong relationships with staff and customers.
- Problem-Solving Ninja: Strong analytical and problem-solving skills.
- Organizational Pro: Ability to manage multiple priorities and timelines.
- Tech Savvy: Proficiency in MS Office Suite and venue management software.
Bonus Points:
- Existing network in the sports/recreation industry.
- Passion for Padel and sports in general!
Why You’ll Love It Here:
- Shape the Future of Sports: Be part of a pioneering company revolutionizing sports in India.
- Dynamic & Growing Industry: Padel is set to become the next big sport, and you will play a critical role in its growth.
- Career Development: Opportunity to lead large-scale projects and grow as an infrastructure expert.
- Fun & High-Energy Environment: Work in a collaborative atmosphere that values innovation, hard work, and play.
Interested? If you are ready to make a difference, hit that apply button, and let us get this ball rolling!
Job Types: Full-time, Permanent
Senior Operations Manager
Posted 2 days ago
Job Viewed
Job Description
Job Title: Senior Manager - Operations
Department: Operations
Specialty: EM IP, EM OP, Surgery
Location: Chennai
Job Summary:
We are seeking a highly motivated and experienced Manager - Operations to oversee the day-to-day operations of the company. The ideal candidate will be responsible for streamlining processes, managing a team, optimizing productivity, and ensuring smooth operational execution. This position demands strong leadership skills, operational expertise, and the ability to drive efficiency improvements across all operational areas.
Key Responsibilities:
- Operations Management:
- Oversee daily operational activities to ensure efficient and effective operations.
- Monitor and improve performance metrics such as cost control, productivity, quality, and on-time delivery.
- Identify operational issues and proactively implement solutions.
- Develop and implement operational strategies to achieve short-term and long-term business goals.
- Team Leadership:
- Lead, mentor, and motivate a team of operational staff to achieve goals and objectives.
- Conduct regular team meetings, performance reviews, and training programs.
- Foster a positive work environment and ensure adherence to company policies and procedures.
- Process Optimization:
- Analyze workflows and operational processes, identifying areas for improvement.
- Implement process improvements to increase efficiency, reduce costs, and enhance customer satisfaction.
- Utilize technology and systems to automate and streamline operations.
- Quality Assurance:
- Establish and monitor key performance indicators (KPIs) to track quality and operational standards.
- Ensure adherence to company quality policies and regulatory requirements.
- Resolve customer issues and complaints promptly, ensuring customer satisfaction.
- Cross-Department Collaboration:
- Work closely with other departments (Sales, HR, Finance, etc.) to ensure smooth collaboration and alignment of business objectives.
- Assist in forecasting and planning to meet operational demands and business needs.
- Reporting & Analysis:
- Prepare regular reports on operational performance, including productivity, costs, and quality.
- Present analysis and recommendations to senior management for strategic decision-making.
Qualifications & Skills:
- Education:
- Bachelor’s degree or a Master’s degree or relevant certifications is a plus.
- Experience:
- 10-15 years of experience in operations management in US healthcare (Coding).
- Proven track record of managing teams, driving process improvements, and achieving operational goals.
- Skills:
- Strong leadership and team management skills.
- Excellent problem-solving and decision-making abilities.
- Proficiency in using operational management tools and software.
- Strong organizational and multitasking skills.
- Excellent communication skills, both written and verbal.
- Knowledge of budgeting and financial management.
- Ability to adapt to changing business needs and priorities.
- Personal Attributes:
- Detail-oriented with a focus on efficiency and quality.
- Strategic thinker with a hands-on approach to execution.
- Proactive, self-motivated, and results-driven.
Revenue Operations Manager
Posted 2 days ago
Job Viewed
Job Description
ELB Learning is an award-winning eLearning and learning technology company that designs and deploys result-driven digital learning solutions.
ELB Learning is a one-stop shop for creating and delivering enhanced learning experiences. We provide a comprehensive suite of products and services designed to help organizations overcome their training challenges. Our product offerings include tools for building learning games, virtual reality training, eLearning courses, and video-based practice, as well as an LXP (Learning Experience Platform) and LMS (Learning Management System). In addition, we offer learning strategy services, custom learning development, and staff augmentation to meet diverse learning needs.
We are currently seeking a highly skilled Lead Instructional Designer to join our team.
Summary of the Role
The Lead Instructional Designer plays a pivotal role in developing high-quality, custom instructional materials and tailored learning experiences to support the organization’s technical products and services. This position extends beyond content development—it demands proactive ownership of instructional design projects, active engagement with client stakeholders (including VP-level leaders), and independent decision-making to drive initiatives to successful outcomes.
The ideal candidate will bring strong instructional design thinking, creative problem-solving abilities, and the capability to conceptualize and develop bespoke learning solutions. A collaborative, consultative approach with both senior client stakeholders and internal teams is essential for success in this role.
Key Responsibilities
- Analyze instructional design project requirements and collaborate with the Project Manager (PM) to define project scope, learning objectives, and effective learning solutions.
- Independently manage, lead, and take ownership of instructional design deliverables from initiation through successful delivery, ensuring alignment with client goals and expectations.
- Develop custom, learner-centric instructional content, including instructor guides, participant guides, hands-on activities, eLearning modules, handouts, diagrams, job aids, and self-paced materials tailored to unique client needs.
- Act as a primary instructional design liaison for client stakeholders, including VP and senior leadership levels—leading design discussions, gathering feedback, addressing concerns, and influencing learning decisions.
- Actively participate in client meetings and project discussions, leaning in to understand client priorities, business objectives, and learning gaps, and translating them into effective learning interventions.
- Provide regular, proactive updates to the project manager and client stakeholders on project progress, challenges, and resolutions.
- Identify and escalate issues impacting timelines, quality, or scope—offering recommendations and implementing solutions as needed.
- Collaborate closely with subject matter experts (SMEs), business stakeholders, and cross-functional teams to capture and translate complex technical and business knowledge into engaging and accessible learning deliverables.
- Develop detailed storyboards and design specifications, serving as clear, actionable blueprints for content development teams.
- Proactively suggest and implement improvements in instructional design approaches, methodologies, tools, and processes.
- Demonstrate software technical course content development experience.
- Utilize rapid authoring tools such as Articulate Storyline, Rise, and Camtasia to develop digital learning solutions.
Core Competencies
- Strong client engagement and relationship management skills—particularly with VP and leadership-level stakeholders.
- Ability to take initiative, work independently, and make sound decisions in fast-paced, dynamic environments.
- Excellent written and verbal communication skills.
- High-impact interpersonal and presentation skills, with the ability to influence senior leaders and manage client expectations.
- Strong instructional design thinking, conceptualization, and creative problem-solving abilities.
- Expertise in custom content development, learning strategy, and instructional design methodologies.
- Strong organizational and time management capabilities, with a track record of successfully managing multiple projects simultaneously.
- Exceptional attention to detail and commitment to quality in all deliverables.
- Effective teamwork and cross-functional collaboration abilities.
- Proficiency in instructional design tools and rapid authoring tools like Articulate Storyline, Rise, and Camtasia.
Education and Experience
- Graduate/post-graduate in BE/BTech/M.E./MTech/MSc/MCA.
- 10+ years of relevant instructional design and client-facing experience required, with a preference for experience in technical or software product training environments.