723 Operations jobs in Chennai

Hi,

We are hiring for a Deputy Manager role into Operational Excellence for Chennai location.

Key tasks and responsibilities:

Exp- 5 to 8years

• Should have experience in Baselining; Benchmarking; Load Balancing; Resource Utilization/Cross Utilization; BA; SLA revision etc
• Design, develop and deploy Quality (QMS) framework in line with customer expectation and business requirements (SLA Management, Metric Management; Targets; post transition performance evaluation, reporting, sampling techniques, error definition (Critical & Non Critical), FMEA etc)
• Schedule and govern customer interactions (VoC -> CTQ) and drive relevant projects with a view to enhance end customer journey, thereby providing a hassle-free engagement for HCL Clients.
• Should also be able to facilitate calibration sessions with client and internal stakeholders
• Should be good at operations & business process management fundamentals like process reengineering (BPR), staffing, capacity planning, utilization, forecasting, scheduling, volume handling, process mapping, BCP handling, team handling, huddles, CAPA, RCA, rebuttals, reporting, data analysis, inferential statistics, performance handling, attrition management, career planning, hiring and training management etc
• Should be able to creatively and productivity engage with parallel Ops Support teams , like MIS, Automation, AppsDev, in driving large scale functional projects.
• Ensure projects meet the required standards, contractual & regulatory requirements , and performance measures to ensure our service meets or exceeds customer expectations
• Create & drive continuous improvements by identifying problem & opportunity statements & converting them into solid projects at all scales (Kaizen, lean, SS, Analytics, automation ).
• Coordinate with internal leadership and client stakeholders to address top quality concerns and drive strategic initiatives , as required.
• Train & manage training , basis need assessments & process requirements.
• Build a robust complaints handling , investigation and reporting process.
• Drive & implement ISO 9001:2015 recommended standard practices , as required (auditing, audit management, NC closures and action reviews)

Company Description

GEO360 Holidays  is a dynamic and rapidly growing travel company specializing in tailored holiday experiences, group tours, and personal travel solutions. Our mission is to deliver seamless and memorable journeys for clients through expert planning, personalized service, and a commitment to quality. With dedicated teams who are passionate about travel, GEO360 Holidays brings together innovation, reliability, and local expertise to meet our clients’ evolving needs. We offer a collaborative work environment, ongoing professional development, and opportunities to advance your career in the travel industry.

Role Description

This is a full-time, Hybrid work location position for an Operations Coordinator  at GEO360 Holidays, based in Chennai. The Operations Coordinator is a crucial member of our operations team, responsible for managing daily workflows, coordinating logistics for tours and client bookings, providing administrative support, and ensuring smooth and efficient customer service delivery. Key responsibilities include:

• Overseeing day-to-day operations to ensure all client itineraries and bookings are executed without issues
• Coordinating with internal departments, travel partners, and external vendors to manage logistics and resolve operational challenges
• Providing detailed administrative support such as maintaining accurate records, managing schedules, processing documentation, and handling travel confirmations
• Responding to queries from clients and staff professionally, ensuring high client satisfaction and timely solutions
• Monitoring operational procedures and continuously identifying process improvements to enhance organizational productivity and service delivery
• Supporting the team in managing emergency requests, scheduling changes, and last-minute client requirements with composure and efficiency
• Preparing daily and weekly reports for management on operational metrics and client feedback

Qualifications

• Minimum Experience:  At least 2 years of relevant work experience within the travel and tourism industry
• Education:  Bachelor’s degree in Business Administration, Operations Management, Hospitality, or a related discipline (preferred)
• Analytical Skills:  Strong problem-solving and decision-making abilities, with keen attention to detail
• Communication:  Outstanding written and verbal communication skills tailored to effective interaction with both clients and internal teams
• Operations Management:  Demonstrable experience in coordinating and streamlining business processes
• Customer Service:  Proactive approach to managing client inquiries, resolving issues, and ensuring client satisfaction
• Administration:  Experience managing operational records, schedules, and logistical requirements independently
• Multitasking:  Ability to prioritize and handle multiple assignments in a fast-paced environment
• Industry Knowledge:  Familiarity with travel platforms, vendor negotiation, and relevant regulatory requirements is a plus

Company Description

GEO360 Holidays  is a dynamic and rapidly growing travel company specializing in tailored holiday experiences, group tours, and personal travel solutions. Our mission is to deliver seamless and memorable journeys for clients through expert planning, personalized service, and a commitment to quality. With dedicated teams who are passionate about travel, GEO360 Holidays brings together innovation, reliability, and local expertise to meet our clients’ evolving needs. We offer a collaborative work environment, ongoing professional development, and opportunities to advance your career in the travel industry.

Role Description

This is a full-time, Hybrid work location position for an Operations Coordinator  at GEO360 Holidays, based in Chennai. The Operations Coordinator is a crucial member of our operations team, responsible for managing daily workflows, coordinating logistics for tours and client bookings, providing administrative support, and ensuring smooth and efficient customer service delivery. Key responsibilities include:

• Overseeing day-to-day operations to ensure all client itineraries and bookings are executed without issues
• Coordinating with internal departments, travel partners, and external vendors to manage logistics and resolve operational challenges
• Providing detailed administrative support such as maintaining accurate records, managing schedules, processing documentation, and handling travel confirmations
• Responding to queries from clients and staff professionally, ensuring high client satisfaction and timely solutions
• Monitoring operational procedures and continuously identifying process improvements to enhance organizational productivity and service delivery
• Supporting the team in managing emergency requests, scheduling changes, and last-minute client requirements with composure and efficiency
• Preparing daily and weekly reports for management on operational metrics and client feedback

Qualifications

• Minimum Experience:  At least 2 years of relevant work experience within the travel and tourism industry
• Education:  Bachelor’s degree in Business Administration, Operations Management, Hospitality, or a related discipline (preferred)
• Analytical Skills:  Strong problem-solving and decision-making abilities, with keen attention to detail
• Communication:  Outstanding written and verbal communication skills tailored to effective interaction with both clients and internal teams
• Operations Management:  Demonstrable experience in coordinating and streamlining business processes
• Customer Service:  Proactive approach to managing client inquiries, resolving issues, and ensuring client satisfaction
• Administration:  Experience managing operational records, schedules, and logistical requirements independently
• Multitasking:  Ability to prioritize and handle multiple assignments in a fast-paced environment
• Industry Knowledge:  Familiarity with travel platforms, vendor negotiation, and relevant regulatory requirements is a plus

We are a growing active tourism company dedicated to providing unforgettable experiences. We are passionate about offering unique journeys that are off the beaten tracks and are looking for a new team member to help us grow.

We are looking for a hyper-organized and proactive Operations Coordinator. This is a 100% remote (work-from-home) role.

You will be responsible for turning customer inquiries into perfectly executed bookings. You will sit between our sales team, our customers, and our network of suppliers to ensure every trip runs smoothly from start to finish.

• Receive customer inquiries and manage the entire booking fulfillment process.
• Contact vendors to check availability, get quotes, and negotiate prices.
• Create and finalize clear booking itineraries and costings for the customer.
• Process all reservations with vendors and manage payments to them.
• Prepare and send final booking confirmations, vouchers, and pre-trip information to customers.
• Act as the main point of contact for any post-booking customer questions, changes, or issues.
• Handle real-time operational problems with a calm and solution-focused attitude (e.g., a vendor cancellation or a customer delay).
• Maintain accurate records of all bookings, payments, and vendor details in our spreadsheets/CRM.

• 2-5 years of experience as a Booking Coordinator, Operations Executive, or Travel Consultant.
• Must have experience working for a travel agency, tour operator, or hospitality company. This is essential.
• Extremely organized and detail-oriented. You must be able to manage 10+ bookings at different stages without letting anything fall through the cracks.
• Excellent communicator (both written and verbal English). You will be writing professional emails to customers and negotiating with vendors via phone/WhatsApp.
• A natural problem-solver. When a problem happens, you look for a solution, not just report the issue.
• Proficient with Google Sheets / MS Excel and comfortable learning new tools.
• Self-motivated and disciplined. You must be able to manage your own time and be productive in a remote setting.

• A quiet, professional, and disturbance-free space to work from at home.
• A high-speed, reliable broadband internet connection.
• Your own modern laptop/desktop and smartphone.

We are a growing active tourism company dedicated to providing unforgettable experiences. We are passionate about offering unique journeys that are off the beaten tracks and are looking for a new team member to help us grow.

We are looking for a hyper-organized and proactive Operations Coordinator. This is a 100% remote (work-from-home) role.

You will be responsible for turning customer inquiries into perfectly executed bookings. You will sit between our sales team, our customers, and our network of suppliers to ensure every trip runs smoothly from start to finish.

• Receive customer inquiries and manage the entire booking fulfillment process.
• Contact vendors to check availability, get quotes, and negotiate prices.
• Create and finalize clear booking itineraries and costings for the customer.
• Process all reservations with vendors and manage payments to them.
• Prepare and send final booking confirmations, vouchers, and pre-trip information to customers.
• Act as the main point of contact for any post-booking customer questions, changes, or issues.
• Handle real-time operational problems with a calm and solution-focused attitude (e.g., a vendor cancellation or a customer delay).
• Maintain accurate records of all bookings, payments, and vendor details in our spreadsheets/CRM.

• 2-5 years of experience as a Booking Coordinator, Operations Executive, or Travel Consultant.
• Must have experience working for a travel agency, tour operator, or hospitality company. This is essential.
• Extremely organized and detail-oriented. You must be able to manage 10+ bookings at different stages without letting anything fall through the cracks.
• Excellent communicator (both written and verbal English). You will be writing professional emails to customers and negotiating with vendors via phone/WhatsApp.
• A natural problem-solver. When a problem happens, you look for a solution, not just report the issue.
• Proficient with Google Sheets / MS Excel and comfortable learning new tools.
• Self-motivated and disciplined. You must be able to manage your own time and be productive in a remote setting.

• A quiet, professional, and disturbance-free space to work from at home.
• A high-speed, reliable broadband internet connection.
• Your own modern laptop/desktop and smartphone.

We are HASBRO Clothing Pvt Ltd, we own the Menswear Apparel brand BASICS. We have 100 + Exclusive outlets and 900 + Large format throughout India.

We are currently in look for a HR Coordinator for our Exclusive outlet division.

The ideal candidate will be responsible for the HR activities in the HASBRO - BASICS - LFO team which includes Recruitment, Onboarding and Engagement related. The candidate will be working closely with the store team on the below responsibilities ;

Responsibilities:

• Recruitment
• Engagement with staffs, both on calls and in person.
• Will coordinate on Attendance, Salary, Incentive and Manpower Budget.
• Will be single point of contact for all the queries related to HR

Qualifications

• Master's/Bachelor's degree in HR;
  
• Experience in HR, ideally from the Retail Industry;
  
• Strong management, time management and communication skills;
  
• Should be willing to travel.