Explore senior support engineer jobs in 490 Senior Support Engineer jobs in Hyderabad
Network Support Engineer
Posted today
Job Viewed
Job Description
We are looking for a proactive and skilled Network Support Engineer to join our growing team. The ideal candidate will be responsible for providing technical support, troubleshooting network-related issues, and ensuring smooth operations of IT infrastructure.
Work Details:
• Shifts: Rotational (5 Days Working)
• Notice Period: Immediate to 15 Days
• Experience Required: 1 to 2 Years
Key Responsibilities:
- Operating System Support
- Hardware Support
- Software Support
- Network Support
- Security Management
- Active Directory Administration
- Remote Support
- Asset Management
Technical Skills:
• Basic OS installation and configuration
• PC/Laptop hardware troubleshooting
• Microsoft Outlook setup and support
• Basic Active Directory (user/group management, password resets)
• Printer and peripheral setup
• Basic networking (IP, DNS, DHCP, VPN)
• Antivirus and endpoint security management
• Exposure to SCCM, BSOD troubleshooting (basic level)
• BitLocker encryption and recovery
Network Support Engineer
Posted today
Job Viewed
Job Description
We are looking for a proactive and skilled Network Support Engineer to join our growing team. The ideal candidate will be responsible for providing technical support, troubleshooting network-related issues, and ensuring smooth operations of IT infrastructure.
Work Details:
• Shifts: Rotational (5 Days Working)
• Notice Period: Immediate to 15 Days
• Experience Required: 1 to 2 Years
Key Responsibilities:
- Operating System Support
- Hardware Support
- Software Support
- Network Support
- Security Management
- Active Directory Administration
- Remote Support
- Asset Management
Technical Skills:
• Basic OS installation and configuration
• PC/Laptop hardware troubleshooting
• Microsoft Outlook setup and support
• Basic Active Directory (user/group management, password resets)
• Printer and peripheral setup
• Basic networking (IP, DNS, DHCP, VPN)
• Antivirus and endpoint security management
• Exposure to SCCM, BSOD troubleshooting (basic level)
• BitLocker encryption and recovery
Network Support Engineer
Posted today
Job Viewed
Job Description
We are looking for a proactive and skilled Network Support Engineer to join our growing team. The ideal candidate will be responsible for providing technical support, troubleshooting network-related issues, and ensuring smooth operations of IT infrastructure.
Work Details:
• Shifts: Rotational (5 Days Working)
• Notice Period: Immediate to 15 Days
• Experience Required: 1 to 2 Years
Key Responsibilities:
- Operating System Support
- Hardware Support
- Software Support
- Network Support
- Security Management
- Active Directory Administration
- Remote Support
- Asset Management
Technical Skills:
• Basic OS installation and configuration
• PC/Laptop hardware troubleshooting
• Microsoft Outlook setup and support
• Basic Active Directory (user/group management, password resets)
• Printer and peripheral setup
• Basic networking (IP, DNS, DHCP, VPN)
• Antivirus and endpoint security management
• Exposure to SCCM, BSOD troubleshooting (basic level)
• BitLocker encryption and recovery
Customer Support Engineer
Posted today
Job Viewed
Job Description
- Job Description:
- Strong communications skills
- Excellent spoken and written English communication skills.
- Effective, polished interaction with customer to gather information quickly.
- explain customer responsibilities in resolving issue.
- communicate next steps and status; and inspire confidence.
- Demonstrable troubleshooting skills.
- Cross-team collaboration.
- Technical understanding of commerce platform concepts and procedures including online services, Order to Cash operations and general billing and commerce systems processes (e.g., invoicing, credit card transactions).
- Technical aptitude sufficient to develop an understanding of the Azure Platform and architecture.
- Online Account/Login troubleshooting skills. Exploratory learning skills.
- The Azure Support Engineer provides business critical support to Azure customers around the world through various support offerings.
Regards
Poornima P
LTIMindtree
Customer Support Engineer
Posted 4 days ago
Job Viewed
Job Description
- Job Description:
- Strong communications skills
- Excellent spoken and written English communication skills.
- Effective, polished interaction with customer to gather information quickly.
- explain customer responsibilities in resolving issue.
- communicate next steps and status; and inspire confidence.
- Demonstrable troubleshooting skills.
- Cross-team collaboration.
- Technical understanding of commerce platform concepts and procedures including online services, Order to Cash operations and general billing and commerce systems processes (e.g., invoicing, credit card transactions).
- Technical aptitude sufficient to develop an understanding of the Azure Platform and architecture.
- Online Account/Login troubleshooting skills. Exploratory learning skills.
- The Azure Support Engineer provides business critical support to Azure customers around the world through various support offerings.
Regards
Poornima P
LTIMindtree
Customer Support Engineer
Posted 4 days ago
Job Viewed
Job Description
- Job Description:
- Strong communications skills
- Excellent spoken and written English communication skills.
- Effective, polished interaction with customer to gather information quickly.
- explain customer responsibilities in resolving issue.
- communicate next steps and status; and inspire confidence.
- Demonstrable troubleshooting skills.
- Cross-team collaboration.
- Technical understanding of commerce platform concepts and procedures including online services, Order to Cash operations and general billing and commerce systems processes (e.g., invoicing, credit card transactions).
- Technical aptitude sufficient to develop an understanding of the Azure Platform and architecture.
- Online Account/Login troubleshooting skills. Exploratory learning skills.
- The Azure Support Engineer provides business critical support to Azure customers around the world through various support offerings.
Regards
Poornima P
LTIMindtree
Support Engineer
Posted 16 days ago
Job Viewed
Job Description
Are you passionate about automation, designing processes, simplifying work and launching innovative products using technology?
We are looking for Process engineers who have the ability to deep dive into processes and invent and simplify with a high degree of ownership.
As a Process Engineer, you will be responsible for analyzing operational processes to design, develop, test, launch and continuously improve high quality self-service software products called Paramount workflows. You will work with the Selling Partner Identity Verification (SPIV) Organization to understand their business models and generate technical requirements supported by program technology. You will work cross-functionally with operations, product managers, software engineers, business analysts, data scientists and program managers on medium to large scale projects. In addition, you will develop ownership of process engineering processes to improve the product development lifecycle of Paramount workflows.
Key job responsibilities
- Engage with operations, product, development, and program stakeholders to document requirements, create functional specifications and generate process maps.
- Design, develop, test, launch and improve self-service software products such as Paramount workflows.
- Operate as a Subject Matter Expert on Amazon's internal authoring application and workflow engine to develop Paramount workflows.
- Engage with software development teams to understand and guide evolving program technology
- Understand and leverage Amazon technology and services
- Deep dive technical product or operational issues to propose and implement simple and effective solutions
- Develop efficient solutions through low and medium complexity code implementations, either by integrating existing APIs or creating new APIs to harness the capabilities of Large Language Models (LLMs).
- You persistently drive others to discover and resolve root cause when needed.
About the team
Selling Partner Identity Verification (SPIV) organization is focused on understanding and verifying exactly who we are doing business with (both vendors and sellers) and applying the right verification processes at every stage of their lifecycle. This includes identifying when/where identity changes take place (e.g., dormancy/reactivation, ownership changes, etc.) and re-verifying as needed, understanding which identities/entities are related to each other, and determining who we don't want to do business with or where we have risk. Given the importance of registration as our starting point to understand who Selling Partners are and who is operating the account, this team also owns the registration seller experience and policies
We design and implement policies, tools and technology innovations to protect the buying experience on Amazon while minimizing friction for sellers. We are looking for a Process Engineer with a passion for technology, innovation with analytical and communication skills. You will enjoy working with technology, and the ability to see your insights drive the creation of real tools and features for our operations teams, thereby, impacting customer experience and seller experience of merchants participating in our Marketplace on a regular basis. You will collaborate with Software Engineering, Data Science, Product Management, Program Management and Operations Teams to build a deeper understanding of operational performance and drive improvements which directly influence Amazon's bottom-line.
Basic Qualifications
- 2+ years of software development, or 2+ years of technical support experience
- Experience scripting in Python or Javascript
- Experience troubleshooting and debugging technical systems
- Experience with SQL databases (querying and analyzing)
Preferred Qualifications
- Experience with AWS, networks and operating systems
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
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Support Engineer
Posted 16 days ago
Job Viewed
Job Description
Imagine being part of a team where your data analysis skills can impact millions of consumers worldwide. In Fulfillment by Amazon (FBA), you will help third-party businesses (our Selling Partners) leverage the robust data and analytics capabilities that Amazon has built over the last 25 years. FBA enables these sellers to offload the heavy lifting of warehousing, payment processing, delivery, returns, and customer service to Amazon. Today, thousands of Amazon Sellers from more than 130 countries fulfill orders to customers in 185 countries using FBA, generating over 3 billion units served in the EU last year alone. In this role, you will use your expertise in data engineering, business analytics, and problem-solving to provide critical insights that drive the success of the FBA program and our selling partners.
Are you passionate about driving customer success? Interested in learning new technologies? Do you thrive in a dynamic, fast-paced environment? FBA is seeking a Support Engineer to assist our business intelligence engineers, investigation specialists, and ML data associates in developing, maintaining, and automating tech solutions with a focus on end-to-end Seller Experience (SX). This includes, but is not limited to, Seller reimbursements, Seller coaching, Seller abuse, Seller Returns, FC operations, AWS security breaches, tech solution documentation, and automating and improving repetitive processes. You will frequently collaborate with program and product managers, who work with global and regional teams to launch new web pages, portals, and tools for our Sellers. Your role will be instrumental in ensuring that all tech-related, business-critical issues preventing Sellers from adopting FBA programs and services are resolved. While we obsess over issue resolution, you will also develop tools to scale our support and service quality, and provide critical input for product prioritization to address root causes of SX issues.
Key job responsibilities
In a typical day, as a Support Engineer, you will:
- Trace Seller specific defects across upstream systems and data lake to detect, investigate, and fix the root causes (e.g., algorithmic bottlenecks, data quality issues, software flaws).
- Develop the tools for the efficient Seller coaching.
- Assess the health and compliance of Seller-facing and internal web portals used to resolve Seller escalations.
- Troubleshoot, diagnose, reproduce (if needed), and fix operational issues in analytics pipelines.
- Automate standardized processes using Python scripts.
- Provide ad-hoc data using SQL for faster seller escalation case resolution or proactive insights sharing.
- Apply case management tools to manage and prioritize issues based on multiple factors, including Seller impact.
- Develop visual SX monitoring solutions with alerts (e.g., in Amazon QuickSight).
- Architect tech solutions on AWS to support standardized processes or feed internal systems.
- Conduct regular assessments and document technical artifacts created by BIEs to ensure compliance and error-free execution.
- Proactively seek solutions to Seller needs, communicate trends to leadership, and suggest innovative tech solutions to make a step change in SX.
- Drive internal projects that improve support-related processes and FBA programs' SX.
- Build and contribute to tech training materials and documentation.
We are open to hiring candidates to work out of the following location: Hyderabad, TS, IND
Basic Qualifications
- - Bachelor's degree in computer science or a related quantitative field
- - 5+ years of hands-on experience in technical support, data engineering, business analytics, or related field
- - 5+ years of experience working with and extracting data from relational databases (SQL)
- - 3+ years of experience troubleshooting and debugging technical systems
- - Experience scripting in modern programming languages (Python)
- - Experience in agile/scrum or a similar collaborative workflow
- - Demonstrated skills and passion for operational excellence
- - ADAPTABLE: You willingly undertake a variety of tasks, switching from complex to routine tasks as needed. You quickly adapt to new technologies and products and work effectively with a variety of personalities and work styles.
- - BIG PICTURE: You solve problems at their root by stepping back to understand the broader context.
- - PROACTIVE: You demonstrate energy and initiative in solving problems, exploring all possible avenues to get the job done.
Preferred Qualifications
- Experience working with cloud services (preferably AWS services for databases, compute, storage, or analytics)
- Experience working with business intelligence solutions (e.g., Tableau, Power BI, Amazon QuickSight)
- Knowledge of web services or e-commerce operations
- Proven documentation skills
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
Support Engineer
Posted 16 days ago
Job Viewed
Job Description
Are you passionate about automation, designing processes, simplifying work and launching innovative products using technology?
We are looking for Process engineers who have the ability to deep dive into processes and invent and simplify with a high degree of ownership.
As a Process Engineer, you will be responsible for analyzing operational processes to design, develop, test, launch and continuously improve high quality self-service software products called Paramount workflows. You will work with the Selling Partner Identity Verification (SPIV) Organization to understand their business models and generate technical requirements supported by program technology. You will work cross-functionally with operations, product managers, software engineers, business analysts, data scientists and program managers on medium to large scale projects. In addition, you will develop ownership of process engineering processes to improve the product development lifecycle of Paramount workflows.
Key job responsibilities
- Engage with operations, product, development, and program stakeholders to document requirements, create functional specifications and generate process maps.
- Design, develop, test, launch and improve self-service software products such as Paramount workflows.
- Operate as a Subject Matter Expert on Amazon's internal authoring application and workflow engine to develop Paramount workflows.
- Engage with software development teams to understand and guide evolving program technology
- Understand and leverage Amazon technology and services
- Deep dive technical product or operational issues to propose and implement simple and effective solutions
- Develop efficient solutions through low and medium complexity code implementations, either by integrating existing APIs or creating new APIs to harness the capabilities of Large Language Models (LLMs).
- You persistently drive others to discover and resolve root cause when needed.
About the team
Selling Partner Identity Verification (SPIV) organization is focused on understanding and verifying exactly who we are doing business with (both vendors and sellers) and applying the right verification processes at every stage of their lifecycle. This includes identifying when/where identity changes take place (e.g., dormancy/reactivation, ownership changes, etc.) and re-verifying as needed, understanding which identities/entities are related to each other, and determining who we don't want to do business with or where we have risk. Given the importance of registration as our starting point to understand who Selling Partners are and who is operating the account, this team also owns the registration seller experience and policies
We design and implement policies, tools and technology innovations to protect the buying experience on Amazon while minimizing friction for sellers. We are looking for a Process Engineer with a passion for technology, innovation with analytical and communication skills. You will enjoy working with technology, and the ability to see your insights drive the creation of real tools and features for our operations teams, thereby, impacting customer experience and seller experience of merchants participating in our Marketplace on a regular basis. You will collaborate with Software Engineering, Data Science, Product Management, Program Management and Operations Teams to build a deeper understanding of operational performance and drive improvements which directly influence Amazon's bottom-line.
Basic Qualifications
- 2+ years of software development, or 2+ years of technical support experience
- Experience scripting in Python or Javascript
- Experience troubleshooting and debugging technical systems
- Experience with SQL databases (querying and analyzing)
Preferred Qualifications
- Experience with AWS, networks and operating systems
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
Support Engineer
Posted today
Job Viewed
Job Description
Job Description
Job Title: Support Engineer (MS Teams)
Job Location: Hyderabad, India
Worksite: Work From Office
About WCT: WaferWire Technology Solutions (WCT) specializes in delivering comprehensive Cloud, Data and AI solutions through Microsoft's technology stack. Our services include Strategic Consulting, Data/AI Estate Modernization, and Cloud Adoption Strategy. We excel in Solution Design encompassing Application, Data, and AI Modernization, as well as Infrastructure Planning and Migrations. Our Operational Readiness services ensure seamless DevOps, ML Ops, AI Ops, and Sec Ops implementation. We focus on Implementation and Deployment of modern applications, continuous Performance Optimization, and future-ready innovations in AI, ML, and security enhancements. Delivering from Redmond-WA, USA, Guadalajara, Mexico and Hyderabad, India, our scalable solutions cater precisely to diverse business requirements and multiple time zones (US time zone alignment).
About Project/Role:
We are seeking a skilled Support Engineer to manage helpdesk tickets for our customers.
Responsibilities:
Knowledge of Office 365 technologies, particularly Microsoft Teams and apps in the Office Admin center. In-depth knowledge of Microsoft Teams features, functionalities, and best practices.
- Familiarity with Microsoft 365 and SharePoint integration with Teams.
- Ability to analyze and interpret data captures and trace logs to resolve customer issues in production environments.
- Experience working with network capture and analysis tools like Fiddler and Developer tools (Browser). Owning, investigating, and solving complex customer technical issues while acting as an advisor to the customer, collaborating within and across teams leveraging troubleshooting tools and practices.
- Engaging with Microsoft Engineering/Supportability teams to investigate potential product defects and help develop automation techniques and diagnostic tools driving Microsoft product improvements.
- Experience supporting the M365 suite of products and troubleshooting web and desktop apps. Updating the help-desk ticketing system to track, monitor, and resolve issues. Identifying issues that are logical in nature and escalating them to the appropriate team for resolution. Troubleshooting and owning customer issues from reporting to resolution.
- Diagnosing and troubleshooting system issues along with isolation of the issue.
- Following standard procedures for escalating to the appropriate feature teams as required.
- Managing multiple open issues and ensuring their successful completion.
- Documenting technical knowledge in FAQs and troubleshooting guides.
- Triaging and escalating new bugs from early ring customers.
- Verifying and rejecting bugs submitted by unknown sources. Monitoring and assigning emerging issues to the engineer for escalation.
- Using tools like Log Reader and Fiddler to troubleshoot and reproduce issues. Collaborating with cross-functional engineering and support teams.
- Participating in regular meetings to discuss the status of escalated bugs and new issues.
Required Qualifications:
- Proven experience as a Support Engineer or similar role. Strong problem-solving, debugging and troubleshooting skills.
- Good to have knowledge on Education tenant apps such as assignments, class notebooks and School data sync.
- Experience with ICM and Service Incident is preferred Excellent communication and customer service abilities.
- Familiarity with helpdesk ticketing systems and escalation procedures.
- Experience with tools like Log Reader, Fiddler and Browser Dev tools. Experience with appropriate extracting logs for Debugging (Desktop Logs, Network Logs, Web Logs) Experience with HTTP and HTTPS Request Code Experience with API requests and responses (Graph API is desirable)