Explore technical support job opportunities in 327 Technical Support jobs in Hyderabad
Customer Technical Support Specialist
Hyderabad, Andhra Pradesh
Teradata
Posted 8 days ago
Job Viewed
Job Description
**Our Company**
At Teradata, we believe that people thrive when empowered with better information. That's why we built the most complete cloud analytics and data platform for AI. By delivering harmonized data, trusted AI, and faster innovation, we uplift and empower our customers-and our customers' customers-to make better, more confident decisions. The world's top companies across every major industry trust Teradata to improve business performance, enrich customer experiences, and fully integrate data across the enterprise.
**What You'll Do**
The Teradata Global Support Organization-Base (GSO BASE) Support team is a 24x7, high volume global support center. Along with incident management, we provide technical/functional knowledge necessary to resolve customer's problems, both internal and external. The support is provided in multiple languages across the globe.
The **Technical Support Specialist** works in a fast-paced, demanding technical customer support center environment that requires timely solutions to complex technical problems, often of a critical nature to the customer. As a technical support specialist for Teradata's Base Support team, you will perform troubleshooting activities, escalate problems to the appropriate party(s), and assist in communicating the solution to the customer. You will develop and maintain a working knowledge of current hardware, software, firmware, processes, and tools. You are required to have both strong technical and interpersonal skills. Below are the key responsibilities for this role:
+ Provide frontline support to Teradata global customers with a primary focus on the region of France and willing to work in the CET time zone.
+ Accept and respond to incoming calls, incidents, and emails.
+ Provide Initial problem triage and clarify problem definition.
+ Track, monitor and maintain incident progress.
+ You should be able to collaborate effectively with other support analysts, developers, engineers, and various teams to resolve complex issues.
+ Apply search tools to identify previously developed solutions and recognize patterns and symptoms.
+ Search knowledge bases for known solutions to known problems.
+ Identification and management of duplicate incidents.
+ Extract logs, dumps, error files from customer systems and analyze.
+ Isolate problem area through problem recreation.
+ Provide remote support to on-site resources.
+ Coordinate with customers and end-users to implement solutions.
+ Log problem resolution and support knowledge creation.
+ Coordinates activities associated with product/service resolution issues.
**Who You'll Work With**
As the Technical Support Specialist for GSO BASE typically works in a collaborative environment and interacts with various teams and individuals within Teradata. Some of the key stakeholders and colleagues that a Technical Support Specialist- French Support may work with Customers, Product Support Engineers, Platform support engineers, Service Experience Managers, Critical Support Managers, Infrastructure and Operations Teams, Training and Onboarding Teams, Third-party Vendors, and other Engineering teams.
**What Makes You a Qualified Candidate**
+ Provide frontline support to Teradata global customers with a primary focus on the region of France.
+ The candidate must possess native-level fluency in both written and spoken French. This is essential for effectively communicating with our French speaking customers and colleagues.
+ Excellent oral and written communications skills in English.
+ 3-5 years of Technical Support related experience.
+ BA/BS in Computer Science or equivalent experience.
+ Good Database and Operating System knowledge.
+ Experience in Help Desk/Customer service position is a plus.
+ Knowledge of Support Center procedures and troubleshooting protocols.
+ Knowledge of UNIX, Linux, Windows, and other current operating systems.
+ Knowledge of Teradata support tools including the installation of remote tools is a plus.
**What You'll Bring**
As a Technical Support Specialist for GSO BASE, you will need to bring a combination of technical expertise, customer service skills, and problem-solving abilities to effectively assist customers with their on-Prem and Cloud-related issues. You will serve as a bridge between customers and the technical aspects of Teradata services. Your ability to solve problems, provide excellent customer service, and stay current with cloud & On Prem technologies will be essential in ensuring customer satisfaction and success in this role. Below are the preferred qualifications to excel in this role:
+ Knowledge of TDBMS or other relational databases.
+ Knowledge of Linux, UNIX, Windows, and other current operating systems.
+ Knowledge of Support Center procedures and troubleshooting protocols.
+ Knowledge of remote support tools including installation.
+ Knowledge of Cloud technologies.
#LI-AH1
Why We Think You'll Love Teradata
We prioritize a people-first culture because we know our people are at the very heart of our success. We embrace a flexible work model because we trust our people to make decisions about how, when, and where they work. We focus on well-being because we care about our people and their ability to thrive both personally and professionally. We are committed to actively working to foster an inclusive environment that celebrates people for all of who they are.
At Teradata, we believe that people thrive when empowered with better information. That's why we built the most complete cloud analytics and data platform for AI. By delivering harmonized data, trusted AI, and faster innovation, we uplift and empower our customers-and our customers' customers-to make better, more confident decisions. The world's top companies across every major industry trust Teradata to improve business performance, enrich customer experiences, and fully integrate data across the enterprise.
**What You'll Do**
The Teradata Global Support Organization-Base (GSO BASE) Support team is a 24x7, high volume global support center. Along with incident management, we provide technical/functional knowledge necessary to resolve customer's problems, both internal and external. The support is provided in multiple languages across the globe.
The **Technical Support Specialist** works in a fast-paced, demanding technical customer support center environment that requires timely solutions to complex technical problems, often of a critical nature to the customer. As a technical support specialist for Teradata's Base Support team, you will perform troubleshooting activities, escalate problems to the appropriate party(s), and assist in communicating the solution to the customer. You will develop and maintain a working knowledge of current hardware, software, firmware, processes, and tools. You are required to have both strong technical and interpersonal skills. Below are the key responsibilities for this role:
+ Provide frontline support to Teradata global customers with a primary focus on the region of France and willing to work in the CET time zone.
+ Accept and respond to incoming calls, incidents, and emails.
+ Provide Initial problem triage and clarify problem definition.
+ Track, monitor and maintain incident progress.
+ You should be able to collaborate effectively with other support analysts, developers, engineers, and various teams to resolve complex issues.
+ Apply search tools to identify previously developed solutions and recognize patterns and symptoms.
+ Search knowledge bases for known solutions to known problems.
+ Identification and management of duplicate incidents.
+ Extract logs, dumps, error files from customer systems and analyze.
+ Isolate problem area through problem recreation.
+ Provide remote support to on-site resources.
+ Coordinate with customers and end-users to implement solutions.
+ Log problem resolution and support knowledge creation.
+ Coordinates activities associated with product/service resolution issues.
**Who You'll Work With**
As the Technical Support Specialist for GSO BASE typically works in a collaborative environment and interacts with various teams and individuals within Teradata. Some of the key stakeholders and colleagues that a Technical Support Specialist- French Support may work with Customers, Product Support Engineers, Platform support engineers, Service Experience Managers, Critical Support Managers, Infrastructure and Operations Teams, Training and Onboarding Teams, Third-party Vendors, and other Engineering teams.
**What Makes You a Qualified Candidate**
+ Provide frontline support to Teradata global customers with a primary focus on the region of France.
+ The candidate must possess native-level fluency in both written and spoken French. This is essential for effectively communicating with our French speaking customers and colleagues.
+ Excellent oral and written communications skills in English.
+ 3-5 years of Technical Support related experience.
+ BA/BS in Computer Science or equivalent experience.
+ Good Database and Operating System knowledge.
+ Experience in Help Desk/Customer service position is a plus.
+ Knowledge of Support Center procedures and troubleshooting protocols.
+ Knowledge of UNIX, Linux, Windows, and other current operating systems.
+ Knowledge of Teradata support tools including the installation of remote tools is a plus.
**What You'll Bring**
As a Technical Support Specialist for GSO BASE, you will need to bring a combination of technical expertise, customer service skills, and problem-solving abilities to effectively assist customers with their on-Prem and Cloud-related issues. You will serve as a bridge between customers and the technical aspects of Teradata services. Your ability to solve problems, provide excellent customer service, and stay current with cloud & On Prem technologies will be essential in ensuring customer satisfaction and success in this role. Below are the preferred qualifications to excel in this role:
+ Knowledge of TDBMS or other relational databases.
+ Knowledge of Linux, UNIX, Windows, and other current operating systems.
+ Knowledge of Support Center procedures and troubleshooting protocols.
+ Knowledge of remote support tools including installation.
+ Knowledge of Cloud technologies.
#LI-AH1
Why We Think You'll Love Teradata
We prioritize a people-first culture because we know our people are at the very heart of our success. We embrace a flexible work model because we trust our people to make decisions about how, when, and where they work. We focus on well-being because we care about our people and their ability to thrive both personally and professionally. We are committed to actively working to foster an inclusive environment that celebrates people for all of who they are.
This advertiser has chosen not to accept applicants from your region.
0
Customer/Technical Support Executive-International
Hyderabad, Andhra Pradesh
TRDFIN Support Services Pvt Ltd
Posted 1 day ago
Job Viewed
Job Description
We are looking for a talented Customer/Technical Support Executive with a professional and approachable demeanor for an international process. The ideal candidate should be self-motivated and passionate about customer support.
Job Responsibility:
- Handle international customer calls efficiently and professionally.
- Understand customer needs and provide appropriate solutions.
- Troubleshoot issues and escalate complex problems when necessary.
- Follow call handling protocols and maintain call quality standards.
- Maintain accurate and detailed records of interactions.
- Meet performance targets (KPIs) for customer satisfaction, call handling time, and resolution.
Salary Budget: 27K – 35K CTC per month + performance-based incentives
Location: Jaipur
Language requirements : Excellent English communication (No grammatical errors or MTI)
No. of Position: 50+
This advertiser has chosen not to accept applicants from your region.
1
Technical Support Engineering
Hyderabad, Andhra Pradesh
Microsoft Corporation
Posted 3 days ago
Job Viewed
Job Description
With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft's products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers' expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft's portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world.
Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we are powered by Microsoft's AI technology to help consumers, businesses, partners, and more, resolve their issues quickly and securely, helping prevent future problems from occurring and achieving more from their Microsoft investment.
In the Customer Service & Support (CSS) team we are looking for people with a passion for delivering customer success. As a Technical Support Engineer, you will own, troubleshoot and solve customer technical issues. This opportunity will allow you to accelerate your career growth, hone your problem-solving, collaboration and research skills, and develop your technical proficiency.
This role is flexible in that you can work up to 50% from home.
Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
**Responsibilities**
- Response and Resolution: You own, investigate and solve customer technical issues, collaborating within and across teams and leveraging troubleshooting tools and practices.
- Readiness: You lead or participate in building communities with peer delivery roles and, where appropriate, share your knowledge.
- You develop specific technical and professional proficiency to enable you to resolve customer issues, through training and readiness.
- Product/Process Improvement: You identify potential product defects and escalate appropriately to resolve, contributing to Microsoft product improvements.
**Qualifications**
Required Qualifications:
- Bachelor's degree in Computer Science, Information Technology (IT), or related field AND 5 years of technical support, technical consulting experience, or information technology experience
o OR 4+ years of technical support, technical consulting experience, or information technology experience.
o OR equivalent experience
Language Qualification
English Language: fluent in reading, writing and speaking.
Preferred Qualifications:
- Demonstrable troubleshooting skills and strong analytical, problem solving and decision-making skills.
- Strong communications skills - fluent in spoken and written English
- Azure Fundamentals certification, familiarity with Azure and/or compete cloud products.
- Knowledge of Excel: pivot tables, filters & look-up function.
- Leadership - handling challenging and politically charged customer situations.
- Ability to conduct effective, polished interactions with customers to gather information quickly & comprehend issues; explain customer responsibilities in resolving issues; communicate next steps and status; and inspire confidence.
- Cross-team collaboration
- Passion for technology and customer focus.
Ability to meet Microsoft, customer and / or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter.
Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations ( .
Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we are powered by Microsoft's AI technology to help consumers, businesses, partners, and more, resolve their issues quickly and securely, helping prevent future problems from occurring and achieving more from their Microsoft investment.
In the Customer Service & Support (CSS) team we are looking for people with a passion for delivering customer success. As a Technical Support Engineer, you will own, troubleshoot and solve customer technical issues. This opportunity will allow you to accelerate your career growth, hone your problem-solving, collaboration and research skills, and develop your technical proficiency.
This role is flexible in that you can work up to 50% from home.
Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
**Responsibilities**
- Response and Resolution: You own, investigate and solve customer technical issues, collaborating within and across teams and leveraging troubleshooting tools and practices.
- Readiness: You lead or participate in building communities with peer delivery roles and, where appropriate, share your knowledge.
- You develop specific technical and professional proficiency to enable you to resolve customer issues, through training and readiness.
- Product/Process Improvement: You identify potential product defects and escalate appropriately to resolve, contributing to Microsoft product improvements.
**Qualifications**
Required Qualifications:
- Bachelor's degree in Computer Science, Information Technology (IT), or related field AND 5 years of technical support, technical consulting experience, or information technology experience
o OR 4+ years of technical support, technical consulting experience, or information technology experience.
o OR equivalent experience
Language Qualification
English Language: fluent in reading, writing and speaking.
Preferred Qualifications:
- Demonstrable troubleshooting skills and strong analytical, problem solving and decision-making skills.
- Strong communications skills - fluent in spoken and written English
- Azure Fundamentals certification, familiarity with Azure and/or compete cloud products.
- Knowledge of Excel: pivot tables, filters & look-up function.
- Leadership - handling challenging and politically charged customer situations.
- Ability to conduct effective, polished interactions with customers to gather information quickly & comprehend issues; explain customer responsibilities in resolving issues; communicate next steps and status; and inspire confidence.
- Cross-team collaboration
- Passion for technology and customer focus.
Ability to meet Microsoft, customer and / or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter.
Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations ( .
This advertiser has chosen not to accept applicants from your region.
2
Technical Support Engineering
Hyderabad, Andhra Pradesh
Microsoft Corporation
Posted 8 days ago
Job Viewed
Job Description
With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft's products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers' expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft's portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world.
Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we are powered by Microsoft's AI technology to help consumers, businesses, partners, and more, resolve their issues quickly and securely, helping prevent future problems from occurring and achieving more from their Microsoft investment.
In the Customer Service & Support (CSS) team we are looking for people with a passion for delivering customer success. As a Technical Support Engineer, you will own, troubleshoot and solve customer technical issues. This opportunity will allow you to accelerate your career growth, hone your problem-solving, collaboration and research skills, and develop your technical proficiency.
This role is flexible in that you can work up to 50% from home.
Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
**Responsibilities**
- Response and Resolution: You own, investigate and solve customer technical issues, collaborating within and across teams and leveraging troubleshooting tools and practices.
- Readiness: You lead or participate in building communities with peer delivery roles and, where appropriate, share your knowledge.
- You develop specific technical and professional proficiency to enable you to resolve customer issues, through training and readiness.
- Product/Process Improvement: You identify potential product defects and escalate appropriately to resolve, contributing to Microsoft product improvements.
**Qualifications**
Required Qualifications:
- Bachelor's degree in Computer Science, Information Technology (IT), or related field AND 1+ years of technical support, technical consulting experience, or information technology experience
o OR 3+ years of technical support, technical consulting experience, or information technology experience.
o OR equivalent experience
**Proficiency in Windows, Linux, Azure, VM management, data backup, and disaster recovery setup is required. Knowledge about SQL and SAP HANA is good to have.**
**Excellent troubleshooting and analytical skills to diagnose and resolve complex technical**
**Required Technical Expertise**
Candidates should demonstrate strong foundational and applied knowledge in the following areas:
**1.** **Operating Systems**
+ Basics of **Windows** and **Linux** administration.
+ Troubleshooting OS-level issues and understanding system internals.
**2.** **Backup and Disaster Recovery (DR)**
+ Concepts of **Recovery Point Objective (RPO)** and **Recovery Time Objective (RTO)** .
+ Experience with **enterprise backup solutions** and **DR orchestration** .
**3.** **Virtualization & Containers**
+ Hands-on experience with **VMware** , **Hyper-V** , and **virtual disk management** .
+ Proficiency in **Docker** and container lifecycle management.
+ Exposure to **Kubernetes** and container orchestration is a plus.
**4.** **Database Backup & Restore**
+ Working knowledge of backup and restore operations for:
+ **SQL Server**
+ **Oracle**
+ **SAP HANA**
+ **PostgreSQL**
+ **MySQL**
**5.** **Application Writers (Windows)**
+ Understanding of how applications interact with backup agents and VSS writers.
+ Familiarity with application consistency during backup operations.
**6.** **Networking Fundamentals**
+ TCP/IP, DNS, routing, firewall rules, and VPN configurations.
+ Troubleshooting connectivity issues in hybrid environments.
**7.** **Cloud Fundamentals**
+ Core concepts of **Azure** , **AWS** , and **GCP** .
+ Experience with cloud migration, storage, and compute services.
**8.** **Customer Environment Troubleshooting**
+ Proven experience in diagnosing and resolving issues in **live customer environments** .
+ Ability to interpret logs, telemetry, and performance metrics.
Language Qualification
English Language: fluent in reading, writing and speaking.
Basic knowledge in Linux Networking , Good verbal and written communication.
Ability to meet Microsoft, customer and / or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter.
Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations ( .
Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we are powered by Microsoft's AI technology to help consumers, businesses, partners, and more, resolve their issues quickly and securely, helping prevent future problems from occurring and achieving more from their Microsoft investment.
In the Customer Service & Support (CSS) team we are looking for people with a passion for delivering customer success. As a Technical Support Engineer, you will own, troubleshoot and solve customer technical issues. This opportunity will allow you to accelerate your career growth, hone your problem-solving, collaboration and research skills, and develop your technical proficiency.
This role is flexible in that you can work up to 50% from home.
Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
**Responsibilities**
- Response and Resolution: You own, investigate and solve customer technical issues, collaborating within and across teams and leveraging troubleshooting tools and practices.
- Readiness: You lead or participate in building communities with peer delivery roles and, where appropriate, share your knowledge.
- You develop specific technical and professional proficiency to enable you to resolve customer issues, through training and readiness.
- Product/Process Improvement: You identify potential product defects and escalate appropriately to resolve, contributing to Microsoft product improvements.
**Qualifications**
Required Qualifications:
- Bachelor's degree in Computer Science, Information Technology (IT), or related field AND 1+ years of technical support, technical consulting experience, or information technology experience
o OR 3+ years of technical support, technical consulting experience, or information technology experience.
o OR equivalent experience
**Proficiency in Windows, Linux, Azure, VM management, data backup, and disaster recovery setup is required. Knowledge about SQL and SAP HANA is good to have.**
**Excellent troubleshooting and analytical skills to diagnose and resolve complex technical**
**Required Technical Expertise**
Candidates should demonstrate strong foundational and applied knowledge in the following areas:
**1.** **Operating Systems**
+ Basics of **Windows** and **Linux** administration.
+ Troubleshooting OS-level issues and understanding system internals.
**2.** **Backup and Disaster Recovery (DR)**
+ Concepts of **Recovery Point Objective (RPO)** and **Recovery Time Objective (RTO)** .
+ Experience with **enterprise backup solutions** and **DR orchestration** .
**3.** **Virtualization & Containers**
+ Hands-on experience with **VMware** , **Hyper-V** , and **virtual disk management** .
+ Proficiency in **Docker** and container lifecycle management.
+ Exposure to **Kubernetes** and container orchestration is a plus.
**4.** **Database Backup & Restore**
+ Working knowledge of backup and restore operations for:
+ **SQL Server**
+ **Oracle**
+ **SAP HANA**
+ **PostgreSQL**
+ **MySQL**
**5.** **Application Writers (Windows)**
+ Understanding of how applications interact with backup agents and VSS writers.
+ Familiarity with application consistency during backup operations.
**6.** **Networking Fundamentals**
+ TCP/IP, DNS, routing, firewall rules, and VPN configurations.
+ Troubleshooting connectivity issues in hybrid environments.
**7.** **Cloud Fundamentals**
+ Core concepts of **Azure** , **AWS** , and **GCP** .
+ Experience with cloud migration, storage, and compute services.
**8.** **Customer Environment Troubleshooting**
+ Proven experience in diagnosing and resolving issues in **live customer environments** .
+ Ability to interpret logs, telemetry, and performance metrics.
Language Qualification
English Language: fluent in reading, writing and speaking.
Basic knowledge in Linux Networking , Good verbal and written communication.
Ability to meet Microsoft, customer and / or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter.
Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations ( .
This advertiser has chosen not to accept applicants from your region.
3
Technical Support Specialist
Hyderabad, Andhra Pradesh
HighRadius
Posted 6 days ago
Job Viewed
Job Description
About Us:
HighRadius, a renowned provider of cloud-based Autonomous Software for the Office of the CFO, has transformed critical financial processes for over 800+ leading companies worldwide. Trusted by prestigious organizations like 3M, Unilever, Anheuser-Busch InBev, Sanofi, Kellogg Company, Danone, Hershey's, and many others, HighRadius optimizes order-to-cash, treasury, and record-to-report processes, earning us back-to-back recognition in Gartner's Magic Quadrant and a prestigious spot in Forbes Cloud 100 List for three consecutive years.
With a remarkable valuation of $3.1B and an impressive annual recurring revenue exceeding $100M, we experience a robust year-over-year growth of 24%. With a global presence spanning 8+ locations and a recent addition in Poland, we're in the pre-IPO stage, poised for rapid growth. We invite passionate and diverse individuals to join us on this exciting path to becoming a publicly traded company and shape our promising future.
Responsibilities:
- Responsible for technical support of the product Implementation for various clients
- Own the Tickets resolution by debugging the issue and provide resolution.
- Troubleshooting Cloud UAT environment related technical issues.
- Development of tools and utility to help in reduction of technical issues.
- Create and maintain knowledge base articles, FAQs, and other technical documentation to empower customers and internal teams.
- Collaborate with cross-functional teams, including product development, platform , other product engineering team to address customer feedback and improve product quality.
- Stay up-to-date with the latest product features, updates, and technologies through continuous learning.
- Provide accurate information about our products, services, policies, and procedures.
- Contribute to a team environment focused on achieving customer satisfaction goals.
Requirements:
- 3-5 years of Java development/ Java Support experience using Java
- Education: BE/B.Tech/B.Sc/BCA/M.Sc/MCA/M.Tech (preferably from a top reputed university)
- Our ideal candidate must have strong problem-solving skills, very good debugging skills, hands-on with technical details, and driven by results.
- Technical Consultant to have experience in technically mentoring and guiding new team members.
- Technology Stack: Java, Hibernate, Spring, Struts, Micro Services
What You’ll Get
- Competitive salary.
- Fun-filled work culture ( )
- Equal employment opportunities.
- Opportunity to build with a pre-IPO Global SaaS Centaur.
This advertiser has chosen not to accept applicants from your region.
4
Technical Support Specialist
500001 Hyderabad, Andhra Pradesh
₹30000 Annually
WhatJobs
Posted 3 days ago
Job Viewed
Job Description
Our client is seeking a dedicated and technically proficient Technical Support Specialist to join their growing team in Hyderabad, Telangana, IN . This is a full-time, on-site position where you will be the frontline of support, assisting customers and internal users with a wide range of technical issues. You will diagnose and resolve hardware, software, and network problems, ensuring minimal disruption to operations. The ideal candidate is a patient problem-solver with excellent communication skills and a strong understanding of IT systems and troubleshooting methodologies. You will be responsible for logging support tickets, documenting solutions, and escalating complex issues when necessary.
Key Responsibilities:
Key Responsibilities:
- Provide timely and effective technical support to end-users via phone, email, and in-person interactions.
- Diagnose and resolve hardware, software, operating system, and network-related issues.
- Install, configure, and maintain computer hardware, software, and peripherals.
- Assist users with the setup and use of various applications and devices.
- Troubleshoot and resolve issues related to printers, scanners, mobile devices, and other peripherals.
- Manage user accounts, permissions, and access controls.
- Document all support requests, resolutions, and knowledge base articles.
- Escalate unresolved issues to senior technical staff or specialized teams.
- Conduct regular system checks and perform preventative maintenance.
- Educate users on best practices for IT security and system usage.
- Maintain a high level of customer satisfaction through professional and efficient service.
- Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent work experience.
- Proven experience in a technical support or helpdesk role.
- Strong knowledge of Windows and macOS operating systems.
- Familiarity with common software applications (e.g., Microsoft Office Suite, Google Workspace).
- Understanding of networking concepts (TCP/IP, DNS, DHCP, VPN).
- Experience with hardware troubleshooting and repair.
- Excellent problem-solving, analytical, and diagnostic skills.
- Outstanding customer service and interpersonal skills.
- Ability to explain technical concepts clearly to non-technical users.
- Good organizational skills and ability to manage multiple tasks simultaneously.
- Relevant certifications (e.g., CompTIA A+, Network+) are a plus.
This advertiser has chosen not to accept applicants from your region.
5
Technical Support Lead
500001 Hyderabad, Andhra Pradesh
₹55000 Annually
WhatJobs
Posted 6 days ago
Job Viewed
Job Description
Our client, a leading SaaS provider, is seeking an experienced and proactive Technical Support Lead to manage their dedicated remote support team. This vital role involves leading a team of support specialists in resolving complex technical issues for a global customer base, ensuring exceptional service delivery and customer satisfaction. You will be responsible for overseeing the day-to-day operations of the support desk, including ticket management, escalation procedures, and service level agreement (SLA) adherence. Your duties will include mentoring and training support staff, developing and maintaining comprehensive knowledge base articles, and identifying trends in customer issues to provide feedback for product improvement. A key aspect of this role is ensuring that the support team is equipped with the necessary tools and knowledge to effectively troubleshoot and resolve a wide range of technical challenges related to our client's software products. The ideal candidate will have a strong background in technical support, with demonstrable experience leading a team in a remote environment. Excellent problem-solving skills, deep technical aptitude, and outstanding communication abilities are essential. Proficiency with ticketing systems (e.g., Zendesk, ServiceNow) and remote support tools is required. We are looking for a highly motivated individual who can foster a positive and collaborative team culture while working remotely, driving continuous improvement in support processes and customer experience. Your leadership will be instrumental in maintaining high levels of customer loyalty and satisfaction, ensuring the seamless operation of our client's software for all users.
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6
Technical Support Specialist
500032 Hyderabad, Andhra Pradesh
₹45000 Annually
WhatJobs
Posted 8 days ago
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Job Description
Our client is looking for a dedicated and customer-focused Technical Support Specialist to join their esteemed team in Hyderabad, Telangana, IN . This role is crucial in providing first-line technical assistance and ensuring a positive customer experience by resolving hardware, software, and network issues efficiently. The ideal candidate will possess strong problem-solving skills, excellent communication abilities, and a passion for helping others.
Responsibilities:
Responsibilities:
- Provide timely and effective technical support to customers via phone, email, and chat.
- Diagnose and resolve hardware, software, and network-related issues.
- Install, configure, and troubleshoot software applications and operating systems.
- Guide users through step-by-step solutions to technical problems.
- Document all support interactions, troubleshooting steps, and resolutions in the ticketing system.
- Escalate complex issues to senior support staff or relevant departments when necessary.
- Maintain a high level of customer satisfaction by delivering professional and courteous service.
- Create and update knowledge base articles and FAQs to assist users.
- Participate in training sessions to stay updated on product knowledge and support procedures.
- Contribute to the improvement of support processes and customer service quality.
- Assist with user account management and access control.
- Perform routine system checks and maintenance tasks.
- Identify recurring technical issues and provide feedback for product enhancement.
- High school diploma or equivalent; Associate's or Bachelor's degree in Computer Science or a related field is preferred.
- Proven experience in a technical support or helpdesk role.
- Strong knowledge of operating systems (Windows, macOS, Linux) and common software applications.
- Familiarity with networking concepts (TCP/IP, DNS, DHCP).
- Excellent troubleshooting and diagnostic skills.
- Outstanding customer service and interpersonal skills.
- Ability to explain technical concepts clearly to non-technical users.
- Experience with ticketing systems (e.g., Zendesk, ServiceNow).
- Proficiency in diagnosing and resolving common IT issues.
- Ability to work independently and as part of a team.
- A proactive approach to identifying and solving problems.
This advertiser has chosen not to accept applicants from your region.
7
Technical Support Specialist
500001 Hyderabad, Andhra Pradesh
₹550000 Annually
WhatJobs
Posted 8 days ago
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Job Description
Our client, a rapidly growing technology firm, is seeking a dedicated and customer-focused Technical Support Specialist to join their remote team. While the role is remote, the primary point of contact for support is the organization located in **Hyderabad, Telangana, IN**. This position is ideal for individuals who are passionate about technology and excel at problem-solving. You will be the first point of contact for users experiencing technical difficulties, providing efficient and effective resolution for hardware, software, and network issues. Key responsibilities include troubleshooting user problems, documenting support tickets, and escalating complex issues to senior technical staff. A strong understanding of operating systems (Windows, macOS), common software applications, and basic networking concepts is essential. You will also be responsible for maintaining IT inventory, assisting with software installations and updates, and contributing to the knowledge base by creating helpful documentation and FAQs. Exceptional communication skills are a must, as you will be interacting with users of varying technical expertise. The ability to remain calm and professional under pressure is also highly valued. This is an excellent opportunity to advance your career in IT support within a flexible, remote-working environment.
Responsibilities:
Responsibilities:
- Provide first-level technical support to end-users via phone, email, and chat.
- Troubleshoot and resolve hardware, software, and network-related issues.
- Install, configure, and maintain computer hardware, software, systems, networks, printers, and scanners.
- Document all support requests and resolutions in the ticketing system.
- Escalate unresolved issues to appropriate senior technical staff in a timely manner.
- Assist with user account management, including creation, modification, and deletion.
- Contribute to the development and maintenance of IT knowledge base articles and FAQs.
- Perform regular system updates and security checks.
- Guide end-users on the use of various IT applications and systems.
- Ensure a high level of customer satisfaction through prompt and effective support.
- Associate's degree or Bachelor's degree in Information Technology, Computer Science, or a related field.
- Minimum of 3 years of experience in technical support or helpdesk roles.
- Strong knowledge of Windows and macOS operating systems.
- Familiarity with common business software applications (e.g., Microsoft Office Suite, Google Workspace).
- Basic understanding of networking concepts (TCP/IP, DNS, DHCP).
- Excellent problem-solving and troubleshooting skills.
- Outstanding customer service and communication skills, both verbal and written.
- Ability to work independently and manage time effectively in a remote setting.
- Experience with IT ticketing systems (e.g., Zendesk, ServiceNow).
- Relevant certifications such as CompTIA A+, Network+, or Microsoft Certified IT Professional are a plus.
This advertiser has chosen not to accept applicants from your region.
8
Technical Support Engineer
500081 Hyderabad, Andhra Pradesh
₹40000 Annually
WhatJobs
Posted 12 days ago
Job Viewed
Job Description
Our client is seeking a highly skilled and motivated Technical Support Engineer to join their esteemed team based in **Hyderabad, Telangana, IN**. This role is critical in providing first-line and second-line technical assistance to customers, ensuring their issues are resolved efficiently and effectively. The ideal candidate will have a strong understanding of our product suite and a passion for customer service. You will be responsible for diagnosing and resolving hardware, software, and network issues reported by clients. This includes answering technical questions, guiding users through troubleshooting steps, and escalating complex problems to senior engineers or development teams when necessary. Maintaining accurate and detailed records of support interactions, troubleshooting steps, and resolutions within the CRM system is a key responsibility. You will also contribute to the development of user manuals, FAQs, and knowledge base articles to empower customers and reduce support volume. The ability to communicate technical information clearly and empathetically to a diverse customer base is paramount. You will work closely with the product development team to identify and report bugs, suggest product enhancements, and stay updated on product releases and updates. This role requires a proactive approach to problem-solving and a commitment to achieving high levels of customer satisfaction. The candidate should be adept at managing their time effectively, prioritizing tasks, and working collaboratively within a team environment. Experience with remote desktop tools and ticketing systems is essential. We are looking for an individual who is eager to learn, possesses strong analytical skills, and thrives in a fast-paced technical support setting. This is an excellent opportunity to build a career in a reputable organization, contributing directly to customer success and product improvement.
Responsibilities:
Responsibilities:
- Provide technical assistance and support for incoming queries and issues related to company products.
- Respond to customer queries in a timely and accurate manner via phone, email, or chat.
- Install, modify, and repair computer hardware and software.
- Ask pertinent questions to understand the customer's problem and guide them through problem-solving processes.
- Document customer interactions, troubleshooting steps, and resolutions in the ticketing system.
- Diagnose and resolve technical hardware and software issues.
- Escalate unresolved issues to the appropriate internal teams.
- Identify and report bugs and feature requests to the product development team.
- Contribute to the creation and maintenance of technical documentation and knowledge base articles.
- Ensure excellent customer service and satisfaction.
- Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent work experience.
- 2+ years of experience in technical support or a similar customer-facing IT role.
- Strong knowledge of computer hardware, software, operating systems, and networking.
- Proficiency with ticketing systems (e.g., Zendesk, ServiceNow) and remote support tools.
- Excellent problem-solving, analytical, and communication skills.
- Ability to explain technical concepts to non-technical users.
- Customer-oriented attitude with patience and empathy.
- Ability to work collaboratively in a team environment.
- Experience in the **Hyderabad, Telangana, IN** region is preferred.
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