543 Technical Support jobs in Hyderabad

We are hiring for Technical Voice process with one of Big 4 clients. Interested candidates, kindly share your resume to reach out to me on

Role & responsibilities

• Provide effective and timely resolution for all voice and non-voice interactions (phone, email, self-service

tickets, chats and voicemail) with end users.

• Analyze and resolve incidents and service requests regarding use of application software or

hardware.

• Document every incident and support request in the CRM tool and ensure the tickets are closed or escalated

as appropriate.

• Should have basic knowledge about computer software and hardware.
• Should stay informed about ongoing issues/outages, changes in environment that are communicated via

email and other channels regularly.

• Meet key performance indicators like Customer Satisfaction Survey scores, Contact Quality, First Call

Resolution, and Schedule Adherence and participate in individual/group coaching sessions.

• Create a positive customer support experience and build strong relationships through deep problem

understanding with a consummately professional attitude.

• Should be a self-motivated achiever who gains satisfaction from providing excellent customer service.
• Should be a quick learner and team player.
• Should be flexible to work in different shifts as ISS-Technology works 24 x 7.
• Avoid unplanned time off from work as this would have major impact on our business. Excessive unplanned

absence may result in disciplinary actions including termination of your services.

• Adheres to Code of Ethics, Vision, Mission and Core Values.

Preferred candidate profile

Should be ready to work for C2H (contract to hire)

Immediated joiners preffered

• Provide expert technical support via voice interactions.
• Perform installation, configuration, and troubleshooting of various Windows operating systems.
• Configure and troubleshoot mail clients such as Microsoft Outlook, POP3/IMAP, and Office 365.
• Diagnose and resolve a wide range of technical problems efficiently, providing timely and accurate solutions.
• Accurately document support interactions, resolutions, and recurring issues.
• Escalate complex technical problems to senior support staff or relevant teams as needed.
• Maintain a strong and current understanding of Windows desktop and server environments.
• Stay up-to-date with the latest features, updates, and best practices in Microsoft 365 Exchange.
• Should have Experience in Active Directory
• Contribute to the creation and enhancement of knowledge base articles and self-help resources.
• Ensure strict adherence to service level agreements (SLAs) and internal quality standards.
• Deliver exceptional customer service, striving for high user satisfaction with every interaction.

Company Description

Pert is India's leading smart home solutions hub offering a wide range of automation products that enable families to use their appliances in extraordinary ways via IoT (Internet of Things). Pert enhances the convenience of remote appliance control, comfort through routines and schedules, security with reliable sensors and smart locks, and energy savings via real-time monitoring. Founded in 2014, Pert's fast-growing team of 150+ professionals has transformed thousands of homes across the country. Join us to create intuitive, empathetic, and adaptable technology that improves people's lives.

Role Description

This is a full-time on-site role for a Customer Service Technical Support representative located in Hyderabad. The Customer Service Technical Support role involves responding to customer inquiries, resolving technical issues, providing excellent customer service, and ensuring customer satisfaction. The representative will handle customer support via phone, email, and chat, troubleshoot smart home automation products, and guide customers through the setup and usage of Pert's products.

Qualifications

• 2+ Years of experience in Technical Support
• Customer Support and Customer Service skills
• Customer Satisfaction and Customer Experience skills
• Excellent Phone Etiquette
• Strong problem-solving skills and the ability to troubleshoot technical issues
• Good written and verbal communication skills
• Ability to work independently and as part of a team
• Prior experience in technical support or similar roles is a plus
• Bachelor's degree in Computer Science, Engineering, or related field is preferred

Job Title: Technical Support Advocate (Applicable for Customer Service or Technical Support)

Role Overview:

As a Technical Support Advocate, you will be the frontline representative for Microsoft's consumer products. Your primary responsibility is to assist customers with technical issues related to Microsoft software, hardware, and services. You'll provide timely and effective solutions, ensuring a positive customer experience.

Key Responsibilities:

1. Customer Interaction:

2. Troubleshooting: Diagnose and resolve technical issues reported by customers via phone, chat, or email.

3. Active Listening: Understand customer concerns, ask relevant questions, and empathize with their situation.

4. Effective Communication: Clearly explain technical concepts to non-technical users.

5. Product Knowledge:

6. Microsoft Ecosystem: Develop expertise in Microsoft products, including Windows, Office Microsoft365, Windows on Surface devices, and more.

7. Updates and Patches: Stay informed about product updates, patches, and known issues.

8. Self-Service Guidance: Guide customers on using self-help resources and online documentation.

9. Issue Resolution:

10. Tiered Support: Escalate complex issues to higher tiers when necessary.

11. Remote Assistance: Provide remote troubleshooting assistance using tools like Microsoft Remote Desktop.

12. Case Management: Document interactions, solutions, and follow-up actions in the support system.

13. Customer Satisfaction:

14. First-Contact Resolution: Strive for first-contact resolution whenever possible.

15. Professionalism: Maintain a positive and professional demeanour even during challenging interactions.

16. Customer Feedback: Collect feedback and identify areas for improvement.

17. Collaboration:

18. Cross-Functional Teams: Collaborate with other teams (engineering, product management) to address recurring issues.

19. Knowledge Sharing: Contribute to internal knowledge bases and share best practices.

20. Quality Assurance:

21. Adherence to Policies: Follow Microsoft's support policies and guidelines.

22. Quality Metrics: Meet performance metrics related to response time, resolution time, and customer satisfaction.

Technical Support Skills:

• Assisting with delivering the appropriate post install technical support.
• Troubleshooting with post install Software Issues (Windows, Office, Etc., Etc.) cross platform
• Assisting with Device Network & Connectivity Issues (Internet, Browsing, Etc.) cross platform Addressing with "How To" Questions

Minimum Recommended Agent Skills and Abilities:

While additional skills can be developed through training, the following prerequisites are essential for supporting Microsoft consumers:

1. Accounts and Billing Skills:

2. Account & Payment Management: Proficiency in managing subscriptions, payment options, and customer profiles.

3. Billing Management: Understand billing processes and assist customers with billing-related inquiries.
4. Sign-In Assistance: Help customers with sign-in or sign-up processes.
5. Refunds and Purchases: Assist with refunds and guide customers through product purchases.

6. Token Redemption: Help customers redeem tokens, gift cards, and promotional codes.

7. Customer Service Skills:

8. Download Install and Activate (DIA) Skills: Assist with download, install and activation of M365 and Windows products and services.

9. Assisting with Updating / Upgrading the Product or Service cross platform.

10. Assisting with purchasing a product or recommend one appropriately.

11. Technical Support Skills:

12. Assisting with delivering the appropriate post install technical support.

13. Troubleshooting with post install Software Issues (Windows, Office, Etc., Etc.) cross platform
14. Assisting with Device Network & Connectivity Issues (Internet, Browsing, Etc.) cross platform Addressing with "How To" Questions

Qualifications:

• Education: Bachelor's degree in computer science, Information Technology, or related field (or equivalent experience).

• Experience:

• Prior experience in technical support or customer service.

• Familiarity with Microsoft products and services.

• Certifications (e.g., Microsoft Certified: Azure Fundamentals, M365 Fundamentals) are a plus.

• Skills:

• Excellent communication skills (verbal and written).

• Problem-solving abilities.
• Patience and empathy.
• Ability to work in a fast-paced environment.

As a Technical Support Advocate, you'll play a crucial role in ensuring Microsoft's customers have a smooth experience with their products. Your dedication to solving their technical challenges will contribute to customer loyalty and satisfaction.

We're Hiring 100+ Freshers for Technical Support (Trainee Role) – Hyderabad.

We're looking for enthusiastic graduates with excellent
communication skills
to join our
Technical Support team.

Important: All applicants must complete an online communication test. Please apply only if you are interested in taking the test.

Role:
Trainee – Technical Support Process(24/7)

Location:
Hyderabad

CTC:
₹2.8 LPA

Job Description – Helpdesk Support Trainee

Required Skills & Qualifications:

• Education:
  Any degree with strong written and verbal communication skills.
• Experience:
  0–1 year in customer service.
• Communication & Customer Handling:
  Ability to engage with customers, comprehend issues, and provide professional support. Strong customer service, multitasking, and documentation skills.
• Technical & Analytical Skills:
  Basic troubleshooting and IT systems knowledge. Good analytical and cognitive skills to resolve issues effectively.
• Adaptability & Learning:
  Ability to quickly adjust to changing priorities and learn new products and technologies.

Only candidates who
complete the online communication test
will be shortlisted for interviews.

Greetings for the Day…

We are looking for a Technical Support - L3 for one of our esteemed clients in Hyderabad / Coimbatore having experience into Technical Support, SQL, DNS, VPN, Server Support, Networking, Troubleshooting, Cloud Support, Azure, coding, programming, Good Communication

Exp: - 2 + Years

Location: Hyderabad / Coimbatore (WFO)

Shifts : - Rotational (24 * 7 )

Job Description:

● Deliver timely and effective technical support to premium clientele via multiple communication channels. Maintain high customer satisfaction ratings and comply with quality standards in the majority of cases.

● Diagnose and resolve complex technical issues encompassing web protocols, networking standards, programming languages, system administration, email routing/delivery, and email encryption

Required

● Moderate exposure with scripting/ programming language and ability to read and understand scripts(Python, Javascript, HTML), identification of Log errors, traces and triggers.

● Preferable - Relevant technical certifications (e.g., Comp Network+, Security+, Linux+, Microsoft Certified: Azure Administrator Associate, Google Cloud Certified – Associate Cloud Engineer).

● Working experience with Web Protocols - HTTPS, DNS, SSL/TLS, and networking standards (Level - Intermediate Skills)

● Working experience with APIs and SQL - Query Language (Level - Intermediate Skills)

● Working experience with System Administration concepts, Active Directory, and command-line interfaces in Windows and Linux environments (Level - Intermediate Skills)

● Working experience with reading and understanding log traces for troubleshooting (Level - Advanced)

● Working experience with email routing and delivery mechanisms

● Demonstrated problem-solving skills with a strong focus on issue resolution

● Excellent critical thinking and troubleshooting abilities

We are looking out for candidates who can join us within 30 days .

Thanks and Regards ,

We are Hiring .

Role: Technical Support

Skills: Experience on Service Desk, 0365, Microsoft Application, Outlook Configuration, Active Directory, International Voice / Chat Experience Mandatory

Experience: 1+ 2yr Of Experience Mandatory

Education: Any Graduate

Salary: 4 to 5LPA

Location: Hyderabad

Excellent Communication skills Required

Immediate joiners Only

5 days working work from office

For More queries Connect with HR Ayesha

Job Types: Full-time, Permanent

Pay: ₹350, ₹500,000.00 per year

Benefits:

• Health insurance
• Life insurance
• Provident Fund

Work Location: In person

Location
: Hyderabad, India

Reports to
: Line Manager in the Organization

Department
: Customer Onboarding

Type of Position
: Full Time (on-site)

About Us
Arrise Solutions India Pvt. Ltd. is a leading content provider to the iGaming and Betting Industry, offering a muti -product portfolio that is innovative, regulated and mobile-focused. Arrise strives to create the most engaging and evocative experience for customers globally across a range of products, including slots, live casino, sports betting, virtual sports and bingo.

About The Role
We are looking for a Technical Support Engineer with excellent debugging, troubleshooting and communication skills in enterprise-grade applications. You will be part of an open and talented software team that works on mission-critical applications. The job will involve debugging, troubleshooting, and supporting Java based applications and thus an excellent knowledge of Java is must.

Key Responsibilities
Resolve technical issues created by customers looking for help to understand or troubleshoot unexpected behaviors or answer technical questions about the games and applications.

Understand and troubleshoot solutions in a complex technical environment.

Multi-task in a fast-paced high-performance environment collaborating with multiple teams.

Maintain a professional demeanor and customer focus when handling complex issues.

Interact with our clients all over the globe on need basis

Debug and Provide RCA (Root Cause Analysis).

Document the investigation and create Major incident document and known error document. Further work to document existing knowledge in Knowledge articles.

Understand the code flow and application functions

Understand the queries given by the customer Support team.

Coordinate with internal teams to proactively identify the issues in the system.

Analyse and Identify service improvement items and design solution.

Support continuous improvement by investigating alternatives and technologies.

SLA adherence with respect to keeping clients happy.

Be an excellent team player and take responsibility for the Issue end to end.

Qualifications:
B.Tech/B.E, B.Sc.(Computer), BCA, MTech, MCA, MS/M.Sc.(Computer Science) or JAVA DeveloperRole:L2/L3 experience

Key Skills
Proven working experience in Java development.

Experience in supporting services using back-end technologies.

Knowledge on writing Database queries.

Excellent programming skills using Java/J2EE, XML/ JSON, XSL, JMS, RESTful web services.

Excellent debugging and troubleshooting skills.

Strong investigation skills using tools like Kibana or Splunk and Grafana.

Excellent written and verbal communication skills.

2+ years of experience with enterprise software application support. Experience in writing quality Knowledge articles.

Experience with analyzing the back-office reports.

Experience in pattern analysis and identifying the product improvement areas.

Willingness to work in shifts when needed.

What We Offer
Competitive compensation depending on experience

Opportunities for professional and personal development.

Opportunities to progress within a dynamic team.

Chance to work with close and collaborative colleagues.

Comprehensive health coverage.

OUR VALUES
PERSISTENCE We never give up and are determined to be the best at what we do.

RESPECT We value and respect our clients, their players, and our team members; promoting professionalism, integrity and fairness without compromise.

OWNERSHIP We take ownership of our work and consistently deliver in a reliable manner; always providing the highest level of quality.