2,307 Success Manager jobs in India

Posted on 05/04/2025

Mission

RESPONSIBILITY 1
I ensure to provide a best-in-class customer experience

I am the guardian of customer-centricity in my store

RESPONSIBILITY 5
I recruit, develop, motivate and take care of human capital

Profile

Are you a person who would love to work with people and enjoy collective decision

Strong ability to analyze customer feedback, identify issues, and implement solutions.

A genuine passion for delivering exceptional customer service and building strong customer relationships

Comfortable using CRM systems, social media platforms, and other technology to enhance customer experience

Keen to adapt/learn to Omnichannel expertise to blend online and offline customer experiences through digital tools and data analysis to optimize business performance.

Posted on 24/04/2025

Mission

RESPONSIBILITY 1
I ensure to provide a best-in-class customer experience

I am the guardian of customer-centricity in my store

RESPONSIBILITY 5
I recruit, develop, motivate and take care of human capital

Profile

Are you a person who would love to work with people and enjoy collective decision

Strong ability to analyze customer feedback, identify issues, and implement solutions.

A genuine passion for delivering exceptional customer service and building strong customer relationships

Comfortable using CRM systems, social media platforms, and other technology to enhance customer experience

Keen to adapt/learn to Omnichannel expertise to blend online and offline customer experiences through digital tools and data analysis to optimize business performance.

Posted on 03/08/2025

Mission

RESPONSIBILITY 1
I ensure to provide a best-in-class customer experience

I am the guardian of customer-centricity in my store

Profile

Are you a person who would love to work with people and enjoy collective decision

Strong ability to analyze customer feedback, identify issues, and implement solutions.

A genuine passion for delivering exceptional customer service and building strong customer relationships

Comfortable using CRM systems, social media platforms, and other technology to enhance customer experience

Keen to adapt/learn to Omnichannel expertise to blend online and offline customer experiences through digital tools and data analysis to optimize business performance.

Potential career paths:

We are seeking a proactive and customer-focused Customer Success Manager (CSM) to join our team. As a CSM, you will be responsible for building strong relationships with our clients, ensuring they receive maximum value from our product/services, and driving retention and growth. You’ll act as the trusted advisor, advocate, and liaison between the customer and internal teams.

Key Responsibilities:

• Serve as the main point of contact for a portfolio of customers, ensuring their satisfaction and success with our offerings.
• Onboard new clients, providing product training and guidance to drive early adoption.
• Monitor customer health metrics and proactively address issues to ensure retention and renewals.
• Identify opportunities for upselling and cross-selling, collaborating with the Sales team where appropriate.
• Work cross-functionally with Product, Support, and Engineering teams to resolve client issues and improve the customer experience.
• Collect customer feedback and advocate for their needs internally.
• Prepare and lead regular check-ins, QBRs (Quarterly Business Reviews), and success planning sessions.
• Track customer milestones, usage patterns, and satisfaction levels to assess engagement and success.
• Maintain accurate records in CRM tools (e.g., Salesforce, HubSpot, Gainsight).

Qualifications:

• Bachelor’s degree or equivalent experience in Business, Marketing, Communications, or related field.
• 7+ years of experience in a Customer Success, Account Management, or Client Services role (preferably in a SaaS).
• Strong communication, problem-solving, and relationship-building skills.
• Tech-savvy with experience using CRM and customer success tools.
• A proactive mindset with a focus on customer satisfaction and long-term value creation.
• Ability to work independently, manage multiple accounts, and thrive in a fast-paced environment.

Key deliverables:

• Strengthen, build, enhance existing partnership with corporate clients in assigned portfolio
• Supporting them in leveraging portal to derive tangible process & purchase savings
• Cross sell products offered by company, primarily increasing Hotel penetration
• On-board sister/ subsidiary companies of Parent companies for availing travel services
• Track account performance on daily/ regular basis
• Conducting Quarterly/ half yearly / annual Travel Business reviews
• Monitor profitability of managed accounts & overall portfolio
• To be points person for partners in streamlining and providing solutions in case of issues
• Build strong web of influence within managed corporates
• Ring-fence partnership from competition
• Track & report competition activities to Sales & Business Development Team
• Develop collaborative relationships across teams within and outside market
• Support GM and Vice President to drive a winning culture within the team

Requirements:

• Graduate or PGD with relevant corporate 5 to 7 year sales experience in TMC, Hotel or Airline industry
• Proven track record in sales negotiations and closing skills with clients
• Demonstrated experience in delivering aggressive sales results
• Knowledge of consultative selling techniques within complex product lines and services
• Working knowledge of Corporate Services product lines and industry technology products
• Strong financial acumen
• Strong communication and presentation skills with knowledge on MS word, excel
• Requires strong resilience, high energy and a result driven approach

We are seeking a proactive and customer-focused Customer Success Manager (CSM) to join our team. As a CSM, you will be responsible for building strong relationships with our clients, ensuring they receive maximum value from our product/services, and driving retention and growth. You’ll act as the trusted advisor, advocate, and liaison between the customer and internal teams.

Key Responsibilities:

• Serve as the main point of contact for a portfolio of customers, ensuring their satisfaction and success with our offerings.
• Onboard new clients, providing product training and guidance to drive early adoption.
• Monitor customer health metrics and proactively address issues to ensure retention and renewals.
• Identify opportunities for upselling and cross-selling, collaborating with the Sales team where appropriate.
• Work cross-functionally with Product, Support, and Engineering teams to resolve client issues and improve the customer experience.
• Collect customer feedback and advocate for their needs internally.
• Prepare and lead regular check-ins, QBRs (Quarterly Business Reviews), and success planning sessions.
• Track customer milestones, usage patterns, and satisfaction levels to assess engagement and success.
• Maintain accurate records in CRM tools (e.g., Salesforce, HubSpot, Gainsight).

Qualifications:

• Bachelor’s degree or equivalent experience in Business, Marketing, Communications, or related field.
• 7+ years of experience in a Customer Success, Account Management, or Client Services role (preferably in a SaaS).
• Strong communication, problem-solving, and relationship-building skills.
• Tech-savvy with experience using CRM and customer success tools.
• A proactive mindset with a focus on customer satisfaction and long-term value creation.
• Ability to work independently, manage multiple accounts, and thrive in a fast-paced environment.

Company Description

Falcon Feeds.io is a pioneering cloud-native SaaS platform specializing in cyber threat intelligence. The platform monitors and delivers real-time security incidents and insights on threat actors globally. It offers comprehensive coverage, including the surface web, Tor networks, and Telegram channels. With customizable alerts and seamless integration with tools like Slack and Microsoft Teams, Falcon Feeds.io ensures users stay informed and protected around the clock. Falcon Feeds.io partners with organizations to enhance their cyber defense strategies, providing them with a competitive edge against digital threats.

Role Description

This is a full-time, on-site role for a Customer Success Manager, located in Kochi. The Customer Success Manager will be responsible for ensuring customer satisfaction through effective communication and support, building and maintaining relationships with clients, and working to improve customer retention. Day-to-day tasks include analyzing customer needs and issues, developing strategies to address these needs, and providing exceptional customer service. The role requires proactive engagement with clients to ensure they are utilizing the platform to its fullest potential, thereby ensuring their success and satisfaction.

Qualifications

• Customer Satisfaction and Customer Service skills
• Analytical Skills for understanding and resolving customer needs
• Customer Retention and Relationship Building skills
• Excellent communication and interpersonal skills
• Ability to work independently as well as part of a team
• Experience in the cybersecurity industry is a plus
• Bachelor's degree in Business, Marketing, or related field
• Proficiency in English
• Willingness to work in different time zone

About Concentric:

Join the journey to reinvent data security. Concentric, a next generation AI data security start-up, is helping enterprises discover and protect their business-critical data. We are growing fast and expanding rapidly. Our core values are: Trust, Humility, Learning.

Location: Pune

About the openings:

The role will be part of our customer success team. You will work extensively on large datasets to identify and help remediate data risks for customers from diverse domains, and support them as a trusted security advisor.

Responsibility

• Analyse customer data on Concentric Platform, extract relevant insights to identify data risks, develop risk remediation strategies
• Prepare and present data risk reports to customers. Handhold them for implementation of the risk remediation strategies
• Label large datasets for supervised learning of AI models
• Serve as customer’s trusted data security advisor, providing subject matter expertise, strategic guidance to drive adoption of concentric platform aligned with customer objectives

Preferred Qualification & Skills

• Strong experience on with data analytics. Proven ability to extract relevant insights from big volumes of data to solve specific problems. Eye for detecting trends, anomalies in data.
• Customer advisory experience preferably in data security domain
• Experience on with Excel as data analysis and reporting tool is required. Knowledge of other tools like Python, Kibana, Jira, ppt will be a plus.
• Proven team leadership skills
• Broad knowledge of operationalizing data security, regulations and standards will be an advantage
• Excellent communication skills across various formats and mediums. Strong presentation and facilitation skills
• Use creative problem-solving skills to help customers reach their business goals and maximize the value they are getting from Concentric platform
• Graduate/Post Graduate in Engineering discipline from premium institute
• Experience on developing training datasets for AI models and data labelling for supervised learning of AI models.

CreditNirvana is the world’s first Ai based debt collection SaaS Product serving Customers across the globe with offices in New York, Amsterdam and Bangalore.

Founded by IIT Alumni and funded by ivy league venture capitalists, CreditNirvana is fast expanding across0020the globe and this role is a key position in India.

Responsibilities

 Establish clear client retention goals.

Process milestones for the clients and employees to work toward.

ssist customers with setting up and navigating programs or software.

romote the value of the product.

psell services and products with the brand image.

romote value through customer experience.

ssist in creating training courses and educational materials.

eview customer complaints and concerns and seek to improve the customer experience.

Requirements and skills

roven work experience as a Customer Success Manager or similar role.

xperience working with brand image and promoting value through customer experience.

xceptional ability to communicate and foster positive business relationships.

echnical skills required, as they relate to the use of the product or service.

ccountability and personal organisation are essential.

xperience in managing a diverse group and training each according to company standards.

communications or marketing degree is preferred.