Infrastructure Systems Engineer II

Bengaluru, Karnataka ₹900000 - ₹1200000 Y Conduent

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Job Description

Job Track Description:

  • 4 to 6 years of experience in IT operations/ Production support.
  • Experience in handling L1 IT service desk with bridge handling skills for incidents/change and service requests.
  • Strong documentation and reporting skills.
  • Must have ITIL knowledge.
  • Good knowledge on Unix/Linux and basic knowledge of Shell scripting will be an added advantage.
  • Excellent communication skills and ability to handle escalations.
  • Familiar with E-mail queue management and handy with MS office
  • Basic knowledge of servers, web-based applications usage
  • Education qualification BE, B.Tech, BCA.
  • 24/7 workplace - Flexible to work in any shift and for additional hours as per need.
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Senior Infrastructure Systems Engineer

Bengaluru, Karnataka Synamedia

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About the Job – Senior Infrastructure Engineer

The Senior Infrastructure Engineer will play a pivotal role in the deployment, support, and maintenance of Synamedia applications and products within cloud environments and at customer sites. This position requires enthusiasm, a strong technical foundation, excellent problem-solving skills, and the ability to effectively communicate with both technical and non-technical stakeholders.


Key Responsibilities:

  • Collaborate with architects, developers, and DevOps teams to enhance the integration of Artifactory and related services into the software development lifecycle.
  • Maintain and support Artifactory and other enterprise-grade IT services, ensuring high availability across geographically distributed environments.
  • Act as a liaison with third-party vendors, including the Artifactory provider, to escalate and resolve advanced technical issues.
  • Provide technical support to users of IT services, ensuring timely issue resolution, adherence to SLAs, and proactive vulnerability management.
  • Manage user and team provisioning, access controls, and permissions across supported services, with a strong emphasis on security, reliability, and operational continuity.
  • Partner with cross-functional IT teams to deliver complex maintenance, upgrades, and support initiatives across multiple services.
  • Design and implement automation solutions to streamline operational workflows and reduce manual intervention across supported systems.
  • Drive modernization efforts for deployment, monitoring, and testing processes of infrastructure services.
  • Maintain clear and comprehensive documentation for system configurations, administrative procedures, and user-facing support materials.
  • Respond to and manage service escalations across supported services, ensuring minimal disruption to business operations.
  • Stay informed on emerging technologies, industry trends, and best practices to continuously improve service delivery and system performance.
  • Participate in an on-call support rota , providing after-hours support for critical systems and ensuring rapid incident response.


Required Skills and Qualifications:

  • Proven experience installing, configuring, upgrading, and maintaining JFrog Artifactory, including user provisioning.
  • Skilled in integrating Artifactory with build tools and pipelines, such as Maven, Jenkins, Electric Flow and Docker, ensuring seamless artifact management within CI/CD workflows.
  • Strong experience in Linux system administration, including proficiency with Bash scripting for automation and system management tasks.
  • Highly responsible, adaptable, and collaborative team player with strong initiative and clear communication skills.
  • Experience using an ITSM platform, with a proven track record on timely customer responses and ticket updates.
  • Proven troubleshooting skills and experience.


Note: While the role is primarily focused on technical aspects, there may be occasional instances where the engineer needs to work outside of regular business hours to address critical issues or meet project deadlines.


Having these strengths is a plus:

  • DevOps & Automation Mindset: Strong understanding of infrastructure delivery, orchestration, and configuration management, with a focus on scalable and maintainable solutions.
  • Build & Integration Orientation: Familiarity with enterprise build and delivery methodologies, and the ability to integrate tools effectively into development workflows.
  • Networking & Access Awareness: Solid grasp of secure access practices and network fundamentals, contributing to reliable and secure system operations.
  • Problem-Solving & Scripting Aptitude: Hands-on approach to automation and diagnostics using scripting languages like Python and Bash.


Other Preferred Skills :

  • Repository & Code Quality Tools: Experience maintaining tools such as Subversion, Gerrit, Docker Registries, Git LFS, and Coverity.
  • Cloud & Virtualization: Proficiency in managing cloud platforms (AWS, GCP, Azure) and virtual environments (ProxMox, VMware), including cloud migrations and VM operations.
  • Programming & Web Services: Skilled in languages such as Java, Groovy, Go, or Node.Js, with experience in web service configuration and deployment.
  • Networking & Troubleshooting Tools: Strong technical ability in network diagnostics, application load balancing, and use of tools like Nginx.
  • Collaboration Tools Administration: Experience using and administering collaboration platforms such as Jira and Confluence, including configuration, user and project setup, and ongoing maintenance to support team productivity and project tracking.
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Systems Engineer

Bengaluru, Karnataka ₹120000 - ₹180000 Y Magna International

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Job descriptions may display in multiple languages based on your language selection.

What we offer:

At Magna, you can expect an engaging and dynamic environment where you can help to develop industry-leading automotive technologies. We invest in our employees, providing them with the support and resources they need to succeed. As a member of our global team, you can expect exciting, varied responsibilities as well as a wide range of development prospects. Because we believe that your career path should be as unique as you are.

Group Summary:

Transforming mobility. Making automotive technology that is smarter, cleaner, safer and lighter. That's what we're passionate about at Magna Electronics, and we do it by creating world-class Electronic systems. We are a premier supplier for the global automotive industry with full capabilities in design, development, testing and manufacturing of complex Electronic systems. Our name stands for quality, environmental consciousness, and safety. Innovation is what drives us and we drive innovation. Dream big and create the future of mobility at Magna Electronics.

Job Responsibilities:

Skills Required:

  • Good knowledge of Requirements Engineering – Elicitation and development of requirements and end-to-end requirements review involvement
  • Good knowledge of Requirements Management Tools (DOORS / CB)
  • Process alignment towards A-SPICE (SWE.1/SYS.2) / ISO-IEEE Standards
  • Good knowledge on ADAS Systems and Active Safety features – RADAR/Vision/Fusion
  • Overview on Verification and Validation, System Testing and System Integration
  • Exuberant Communication with fluent English language skills

Good to have:

  • Alignment towards System Architecture, Use Case/Activity diagrams development
  • Domains such as Avionics (Aerospace) and locomotive industries are welcome provided, if they have alignment with Systems Engineering workflow
  • Radar core competency / RSP-RF know-how / Sensors and related hardware knowledge
  • Exposure to Enterprise Architect tool IREB / INCOSE Alignment
  • FuSA ISO 26262 knowledge

Additional Requisites

  • We are looking for Systems Engineers, who have experience in the ADAS / Active Safety product line, able to understand the customer requirements, develop the systems requirements specification and support systems architecture activities.

Deliverables, Core Responsibilities and Activities

  • System and Software requirements Specification
  • Development of models for system architecture
  • Development of verification criteria for AS systems

Education and Experience

  • Bachelor or Master degree in Electronics Engineering or equivalent technical field of study
  • 4-8 Years of experience in the Systems Engineering domain specifically onto Requirements Engineering and Requirements Management
Awareness, Unity, Empowerment:

At Magna, we believe that a diverse workforce is critical to our success. That's why we are proud to be an equal opportunity employer. We hire on the basis of experience and qualifications, and in consideration of job requirements, regardless of, in particular, color, ancestry, religion, gender, origin, sexual orientation, age, citizenship, marital status, disability or gender identity. Magna takes the privacy of your personal information seriously. We discourage you from sending applications via email or traditional mail to comply with GDPR requirements and your local Data Privacy Law.

Worker Type:

Regular / Permanent

Group:

Magna Electronics

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Systems Engineer

Bengaluru, Karnataka ₹1500000 - ₹2500000 Y Infosys

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Educational Requirements

Bachelor of Engineering

Service Line

Information Systems

Responsibilities

Core Responsibilities: Infrastructure Operations:

Perform routine system administration tasks on Windows and Linux Server platforms

Manage and maintain IIS web servers including site configurations, and performance monitoring for hosted applications.

Execute basic server operations, monitoring, and troubleshooting in Linux environments.

Ensure system and data security by adhering to established policies and implementing appropriate controls.

Manage and maintain server inventory, documentation, and operational runbooks. Application Deployment & Support:

Act as a key liaison with application development teams for deploying new applications and updates to production and non-production environments.

Provide expert hosting support for . applications running on IIS, including performance tuning, error analysis, and log review.

Troubleshoot application connectivity and availability issues, collaborating with developers to pinpoint root causes and implement solutions.

Assist in automating application deployment processes using scripting and relevant tools.

Monitor deployed applications for health, performance, and error conditions, proactively addressing issues.

Preferred Skills:

Technology->Server-OperatingSystemAdministration->Windows Server Admin->Windows

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Systems Engineer

Bengaluru, Karnataka ₹1500000 - ₹2800000 Y Ecolab

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Job Characteristics: Responsible for a variety of tasks including directing and monitoring technology operations, supporting hardware, providing service desk supports, as well as providing tools, process and expertise enabling application development teams to achieve objectives and to navigate application code within Development, Stage/QA, & Production environments. Competent in most phases of production control. Creates and modifies production procedures and standards. Runs, restarts and schedules priorities of new production control systems. Develops and maintains overall knowledge of users needs. May be responsible to use analytical skills to determine problems and repair systems.

Education/Work Experience: Typically requires a degree and 2-4 years experience; or no degree and 6-10 years combined education and equivalent work experience (typically 1 year experience = 1 year education).

Independence Level/Reports to: Works under limited supervision on assigned tasks or portions of projects to determine and develop approach to meet desired objectives. May lead projects/research with limited scope and complexity. Normally reports to Manager.

Our Commitment to a Culture of Inclusion & Belonging
Ecolab is committed to fair and equal treatment of associates and applicants and furthering the principles of Equal Opportunity to Employment. We will recruit, hire, promote, transfer and provide opportunities for advancement based on individual qualifications and job performance in all matters affecting employment, compensation, benefits, working conditions, and opportunities for advancement. Ecolab will not discriminate against any associate or applicant for employment because of race, religion, color, creed, national origin,citizenship status, sex, sexual orientation, gender identity and expressions, genetic information, marital status, age, or disability.

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Systems Engineer

Bengaluru, Karnataka ₹1500000 - ₹2500000 Y Airbus

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Job Description:

JOB DESCRIPTION

Team Description:

The Maintenance Team at Airbus India primarily works on topics like maintenance systems of

tomorrow for the aircraft, designing the BITE specifications for the systems, providing the

customization mods needed for the aircraft, and solutions to improve the maturity of systems.

Key competencies include System Engineering topics like Requirements engineering,

configuration management, V&V, etc. along with exposure to wireless protocols, aerospace

standards & basics of MBSE. Team works with legacy aircrafts (Commercial) and is also

engaged on Airbus Skywise (the singular access point to data analytics) utilizing Big Data, Java

& Python skills to create dashboards & applications to analyze Maintenance data. We are a

team strongly invested in R & T initiatives that are dedicated to supporting future aircraft health

needs. This team is part of Advanced Engineering & System Studies, a department that works

on providing simulations means for most aircraft systems and industrial needs through the

application of systems engineering, MBSE, certification abilities etc

Job Responsibilities:

We are looking for a System Engineer who would be primarily responsible for the Built-In Test

Equipment (BITE) function installed on several aircraft systems. We seek who are

self-motivated and driven to work with multiple stakeholders. BITE supports the Airbus

maintainability concept to minimize unscheduled maintenance time on ground by assisting

maintenance operators in better failure isolation. In this role, you would be required to

understand BITE and apply or support to apply on several aircraft systems, and work on queries

from design offices and suppliers on BITE. You will be considered as one of the main contact

points for BITE related topics across Airbus, globally.

The job demands the following:

  • To develop impeccable knowledge on the BITE concept and its implementation in

several aircraft systems.

  • Ability to learn and understand different aircraft systems and the interfaces between

them (Communication protocols and other aspects).

  • Ability to clearly communicate with stakeholders - Design Offices of other systems,

Suppliers and other stakeholders involved in the design process.

  • Good understanding of aircraft maintenance operations.
  • Ability to think from a maintenance operator perspective.
  • In-service queries from Airlines on failures and its troubleshooting.
  • Identify collaboration opportunities with Skywise platform (aircraft data analytics) and

with other design offices related to aircraft maintenance with a proactive approach.

  • Technical support to system engineers/designers from different system design offices

and suppliers for correct implementation of BITE in their systems.

  • Proof-reading of different system design and lab test specification documents.
  • Proof-reading and support on BITE aspects of lab test reports from different design

offices which include problem reports.

  • Validation of modifications of BITE function of the existing system and following

configuration management.

  • Managing fault related maintenance data in in-house repository tools.

Required Experience and Skills :

  • B.Tech./B.E./M.Tech./M.E. in Aerospace/Electronics & Communications/Mechanical or

related engineering.

  • A minimum of 4 years of experience in systems engineering preferably in the Aerospace

domain.

  • Good understanding of at least one aircraft system. Experience in development of one or

more aircraft systems preferably on onboard maintenance systems would be an

advantage.

  • Good understanding of communication protocols – A429, MIL, AFDX, Ethernet, CAN

and transmission modes.

  • Exposure to SAE ARP 4754 & 4761 Standards.
  • Hands-on experience with at least one scripting language, preferably Python and Java,

would be an added advantage.

  • Knowledge and understanding of various workflows in an end to end product

development with a system/system-of-systems environment is preferred.

  • Strong written and verbal communication in English with engineers, management and

non-engineering support staff.

  • Familiarity with the Agile/SAFe process.

Nice to Have :

  • Excellent analytical skills and proven ability to solve problems creatively.
  • Interest in Data Science will be considered a plus point.
  • Knowledge on Google Suite.
  • Knowledge on Jira
  • Proficiency in additional languages (French, German, Regional).
  • INCOSE certification on Systems Engineering is an added advantage.

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company's success, reputation and sustainable growth.

Company:

Airbus India Private Limited

Employment Type:

Permanent

-

Experience Level:

Professional

Job Family:

Vehicle Mission & Control

By submitting your CV or application you are consenting to Airbus using and storing information about you for monitoring purposes relating to your application or future employment. This information will only be used by Airbus.

Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief.

Airbus is, and always has been, committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to .

At Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.

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Systems Engineer

Bengaluru, Karnataka ₹104000 - ₹130878 Y Fortinet

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for Internal Candidates

Join Fortinet, a cybersecurity pioneer with over two decades of excellence, as we continue to shape the future of cybersecurity and redefine the intersection of networking and security. At Fortinet, our mission is to safeguard people, devices, and data everywhere. We are currently seeking a dynamic Pre-Sales System Engineer to contribute to the success of our rapidly growing business.

You would act as the key Systems Engineer to work closely with a sales representative in Enterprise sector customers. The Systems Engineer's main mission will be to support the sales organization in all technical matters regarding pre-sales, sales calls, and post-sales.

As a Pre-Sales System Engineer you will:

Play an integral role in new business solution pitches, foster long-term relationships, to achieve enterprise-wide deployments of Fortinet solutions and deliver meaningful results for all parties involved.

  • Pre-sales - assist in qualifying sales leads from a technical standpoint.
  • Ability to respond to RFP compliances and able to work on cross references and handling pre-bid meetings.
  • Sales calls - be the main technical resource on sales calls and answer / educate the customer on issues ranging from features, specifications and functionality to integration.
  • Conversant with networking applications and solutions.
  • Post-sales - be the lead technical contact for identified accounts for technical issues and will work closely with the technical support escalation team and engineering to answer, elevate and resolve customer's technical issues.
  • Understand and follow escalation process
  • Provide channel partners sustainable training on Fortinet solutions and competitive differentiation
  • Provide channel partners technical expertise and oversight as required
  • Work in collaboration with Channel and Sales management to establish channel partners and to qualify partner's ability to sell Fortinet solutions
  • Provide complex design and systems engineering configurations
  • Maintain a high level of technical knowledge of Cyber security solutions and the relevant industry
  • Utilize the Fortinet Sales Strategy and Solution Messaging to identify solutions for customer business objectives
  • Participate in the development and support of presentations for customers and partners
  • Clearly articulate technical elements of the Fortinet value proposition to customers and partners
  • Contribute to the creation of case studies, white papers, and media articles for customers and/or partners
  • Foster a collaborative, team-based environment, sharing best practices and building lasting relationships
  • Effectively negotiate and pursue conflict resolution
  • Lead strategic (organizational) opportunities and proactively provide consultative support
  • Create customer documentation for POC
  • Work effectively with SME, Sales and Technical Support Team

We Are Looking For:

An insightful and influential collaborator to join our team. We encourage you to apply for this position if you have the following qualities:

  • 10+ year's experience in technical/pre-sales support as a sales or systems engineer
  • Stupendous presentation skills
  • 5 - 7 years experience in Network & Security
  • Strong understanding of SDWAN, SDN, Cloud Security, Virtualization, NFV etc
    Preferably working in OEM.

Why Join Us:

We encourage candidates from all backgrounds and identities to apply. We offer a supportive work environment and a competitive Total Rewards package to support you with your overall health and financial well-being.

Embark on a challenging, enjoyable, and rewarding career journey with Fortinet. Join us in bringing solutions that make a meaningful and lasting impact to our 660,000+ customers around the globe.

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Systems Engineer

Bengaluru, Karnataka ₹800000 - ₹2400000 Y Alteryx

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We're looking for problem solvers, innovators, and dreamers who are searching for anything but business as usual. Like us, you're a high performer who's an expert at your craft, constantly challenging the status quo. You value inclusivity and want to join a culture that empowers you to show up as your authentic self. You know that success hinges on commitment, that our differences make us stronger, and that the finish line is always sweeter when the whole team crosses together.

Drive reliability and value for platforms and server systems by replacing manual tasks with automated workflows

spanning across our core platforms. Success is measured by how much work is automated, how fully each

platform's capabilities are unlocked through seamless integrations and increasing our customers' ability to do

their best work, utilizing our platforms, tools, and services.

Core Platforms

 Ansible Automation Platform (AAP) – Workflows and job templates, Event Driven Ansible (EDA)

Automox – Agent deployment, policy & worklet configuration, ensuring patch compliance

 ud Infrastructure – AWS (primarily) / GCP

 udWatch – Observability, metrics, alerts, triage automation, self-service dashboards

 rik – Cloud control-plane, policy validation, backup integrity checks, DR readiness and testing

 eryx Server – Infrastructure provisioning, health monitoring, version upgrades, creation of image-

based worker node for rapidly scalable, automated deployment

 , Secrets, Certificates – 1Password, AWS Secrets Manager, AppViewX, Route53, GoDaddy, secret

rotation workflows, automating certificate lifecycle management

Primary Responsibilities
 elop and improve AAP workflows and EDA rulebooks triggered by CloudWatch and ServiceNow

events, implement common system support processes

aintain patch compliance via Automox policies and custom Worklets

afeguard data with backup coverage, automated validation, configuration, deployment, reporting, and

DR readiness, utilizing platforms such as Rubrik Security Cloud

wn the Alteryx Server lifecycle—including automated, image-based worker node creation and version

upgrades for server components, infrastructure, platform scaling, and observability

 age and Develop observability components and downstream incident flows, such as CloudWatch

signals to PagerDuty and StatusPage, ServiceNow

teward secrets management platforms and services like 1Password and AWS Secrets Manager

aintain Core IT Windows Server and Linux server systems and service

anage DNS, Public Domain registration, SSL Certificate Lifecycle

un Git Ops – managing code repos, pipelines, processes, and documentation (AI-assisted)

 laborate in an on-call rotation with team members, for after-hours support

Required Skills & Desired Experience
+ years administering Cloud Infrastructure, Services, Servers and Networking (AWS preferred)

dvanced experience developing with RedHat Ansible (AAP workflows, templates, projects, Event-Driven

Ansible)

ands on experience with Rubrik Cloud Protection, PagerDuty, StatusPage, 1Password, AWS Secrets

Manager, Route53, SSL Certificate management, Microsoft DNS and external DNS (GoDaddy, Network

Solutions)

xperience Incorporating AI Into Automation Workflows (API Preferred)
trong development skills and scripting with PowerShell, Bash, Python, JavaScript

xperienced with Git Ops, Agile methodologies, and cloud networking principles

xperience with Alteryx products, Automox, Kubernetes/EKS, or Docker are a plus

Professional Qualifications And Traits
achelor's degree in Computer Science, Information Technology, or equivalent experience

ndependent problem-solver, clear communicator, and collaborative teammate

ommitment to continuous improvement of self, team, and the platforms, tools, and services we deliver

Find yourself checking a lot of these boxes but doubting whether you should apply? At Alteryx, we support a growth mindset for our associates through all stages of their careers. If you meet some of the requirements and you share our values, we encourage you to apply. As part of our ongoing commitment to a diverse, equitable, and inclusive workplace, we're invested in building teams with a wide variety of backgrounds, identities, and experiences.

This position involves access to software/technology that is subject to U.S. export controls. Any job offer made will be contingent upon the applicant's capacity to serve in compliance with U.S. export controls.

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Systems Engineer

Bengaluru, Karnataka ₹1500000 - ₹2500000 Y Moody's

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Job Description

At Moody's, we unite the brightest minds to turn today's risks into tomorrow's opportunities. We do this by striving to create an inclusive environment where everyone feels welcome to be who they are—with the freedom to exchange ideas, think innovatively, and listen to each other and customers in meaningful ways.

If you are excited about this opportunity but do not meet every single requirement, please apply You still may be a great fit for this role or other open roles. We are seeking candidates who model our values: invest in every relationship, lead with curiosity, champion diverse perspectives, turn inputs into actions, and uphold trust through integrity.

Skills and Competencies

  • Minimum 3 year of working knowledge and hands on experience in the following technology areas: Application Packaging, Intune, Autopilot, Windows Update for Business etc.
  • Intermediate level expertise on Windows 10/11 and configuring Microsoft applications & browsers.
  • Troubleshooting Windows application/ OS issues

Preferred Skills:

  • Expertise on compliance policies related to windows desktop environments.
  • Basic understanding of security concepts (SSL, PKI, IPsec, VPNs, Firewalls, DMZ, Proxy, and cyber-attacks) is required.
  • Automation skills - PowerShell, Python along with other programming languages are a plus.
  • Experience in managing MAC devices using Intune

Qualification :

  • Bachelor's degree in computer science or equivalent area of study.
  • ITIL or any other Industry certifications in relevant areas is a plus.

Responsibilities

  • Support daily operations for Windows environments, including hardware, software, Autopilot, Intune, M365, and mobility, while creating relevant operating documentation.
  • Adhere to ITIL processes for incident, change, and problem management.
  • Collaborate with the Security team to ensure compliance with security policies and standards.
  • Analyze metrics, logs, and system alarms for troubleshooting and preventative maintenance, while facilitating major incident restoration calls.
  • Ability to summarize complex technical and business issues to the appropriate audience (technical & non-technical)
  • Independently manage multiple projects and ensure availability outside standard working hours for collaboration with offshore partners.

About the team

The Digital Workplace Services Operations Team works at the highest systems level to provide expert advice and counsel to users, management and IT project teams for systems of the most complex nature (typically crossing function/location lines).

Moody's is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender expression, gender identity or any other characteristic protected by law.

Candidates for Moody's Corporation may be asked to disclose securities holdings pursuant to Moody's Policy for Securities Trading and the requirements of the position. Employment is contingent upon compliance with the Policy, including remediation of positions in those holdings as necessary.

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Systems Engineer

Bengaluru, Karnataka ₹500000 - ₹1500000 Y Calix

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Job Description

Looking to join an exciting organization up-ending the Access Network Industry? Ready to be part of a team that is proud to help our customers grow their businesses, and solve problems to make end-user experiences smooth and seamless? At Calix we build solutions that connect the world. Our mission at Calix is to enable our customers, to simplify their business, excite their subscribers, and grow their value.

Calix is leading the industry in providing platforms and systems that enable Service Providers to provide value and experiences to their subscribers – focusing on making our customers WIN.

Our Customer Support team is growing, and we are looking for networking professionals who enjoy problem solving and working with people, who will focus on our Intelligent Access Edge portfolio.

Responsibilities:

  • This position will predominately provide technical support via the telephone, web or at the customer site with specific data centric objectives based off product responsibilities.
  • The candidate must be able to take ownership in driving and solving customer technical product issues with urgency and effectively operate independently and collaborate with team members as the situation requires.
  • Complete training deliverables on a quarterly basis to ensure you are up to speed on the latest feature and technology enhancements.
  • Use data and insight to explain a situation, make informed decisions and provide recommendations for improvement.
  • Focusing on our Intelligent Access Edge portfolio, this position will be working with our Layer2/Layer 3 access networks and customer premise equipment.

Qualifications:

  • 5+ years of technical support and/or escalation support experience, with background in networking and telecommunication.
  • BS/MS EE, CS, or equivalent
  • Strong initiative, troubleshooting, and problem-solving skills are a must for success in this role
  • Strong cultural fit, valuing teamwork and shared success while constantly striving to better yourself for the collective impact to the team and our customers
  • Ability to deliver technical information (both orally and in writing) in a clear, concise manner, as well as communicate effectively to other internal stakeholders cross functionally in efforts to provide solutions for our customers.
  • Thrive in a fast-paced environment while managing multiple customer issues/projects simultaneously, providing timely yet thorough responses
  • Strong technical account management, customer service and project management skills
  • This role requires an engineer who is relentlessly customer-centric, a strong problem-solver, and a strong collaborator.
  • CCNA/CCNP/JNCIP/RHCSA or equivalent desired
  • Experience with L3 routing protocols (OSPF/ BGP), TCP/IP, L2 switching, VLANs, QoS/DSCP, VoIP (SIP/MGCP)
  • Knowledge of 802.11, SDN/SDA, MPLS, MEF, GPON, NG-PON2, DHCP, AAA, Firewalls, Netflow, OSS/EMS, SNMP, IGMP & IPTV, Scripting, and/or Linux

Work Location:

  • Bangalore, India
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