3,251 Technical Support jobs in India

An individual would be responsible to monitor the network of a client remotely through network management systems (NMS tools). The concerned person has to keep a check on the performance of the network and notify alerts to the technical team. The support is to be provided through emails to the networking team of the client.Job Responsibilities:

The candidate need to possess a very logical thinking in order to handle the technical issues

Should have active thinking capabilities to alert the team on emergency issues without any delay.

Writing and reading skills to send alerts to the technical team

Coordinating and team skills are required between the engineers of the same level in order to issues.

Job description

Responsibilities:
List the responsibilities, these should be the roles KPIs that we would measure
on
Essential functions and duties:
1. Takes ownership of technical issues and works towards getting them
resolved to closure with a minimum TAT.
2. Works with existing team members to successfully triage tech support
tickets
3. Provides responsive and exceptional support to customers
4. Resolves escalated customer complaints without the need for team lead
intervention
5. Documents troubleshooting and problem resolution steps
6. Participates in providing training to customers if required
7. Gathers performance metrics
8. Performs other related duties and responsibilities as assigned
Requirements:
For the Type role activities we have identified the required skills, this list must
cover all of them along with educational and other qualifications
1. Bachelor's degree in engineering preferably CS/IT required
2. Experience/ Keen interest with relational Database systems such as Jira
and MySQL preferred
3. Excellent communication skills in English
4. Customer centric and a proactive mindset
5. An inquisitive and analytical mind & troubleshooting skill
6. A hunger to acquire technical knowledge
7. Must have strong collaborative skills coupled with the ability to question
8. Must have an understanding of standard business practices
9. Must have good writing skills (for documenting the process)
10.Must have strong communication and presentation skills

interested candidates can contact on 
/

Appy Before 27-06-2025

Position: Technical support
Location:  Pune
Experience: 1 year
CTC  Details: It would be disclosed after the HR round as depends on the performance.

Requirements:
Qualification: Any Graduate
Certification:  Microsoft Azure/Cisco/AWS/red hat/Cybersecurity/MCSA
Department: Technical Department
Employment Type: Full Time, Permanent
Shift: Night Shift
Gender: Male Only

Responsibilities:

Network Support:
1. Monitor network performance to ensure optimal uptime and availability.
2. Troubleshoot and resolve network issues, including LAN, WAN, and WLAN problems.
3. Manage and configure network devices such as routers, switches, firewalls, and load
balancers.
4. Perform network maintenance and system upgrades including service packs, patches,
hot fixes, and security configurations.
5. Assist in the design and implementation of network solutions and improvements.
Server Support:
1. Monitor server performance and ensure system availability and reliability.
2. Manage and support physical and virtual server environments (e.g., VMware, Hyper-V).
3. Perform regular backup operations and implement appropriate processes for data
protection, disaster recovery, and failover procedures.
4. Install, configure, and maintain operating systems, software, and hardware.
5. Troubleshoot server issues related to hardware, software, and network configurations.
6. Collaborate with L1 support and other IT teams to resolve complex issues.
Security and Compliance:
1. Implement and maintain security protocols to protect network and server infrastructure.
Ensure compliance with organizational policies and regulatory requirements.
2. Conduct regular security audits and vulnerability assessments.
3. Respond to security incidents and provide resolutions.
Documentation and Reporting:
1. Maintain accurate documentation of network and server configurations, processes, and
procedures.
2. Generate regular reports on system performance, issues, and resolutions.
3. Provide training and support to L1 support staff and end-users as needed.

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Fields with (*) are compulsory.

Company Name: Aerem

Role: Technical Support

Experience: 2 – 4 years

Location: Mumbai

Type:Full-time (Permanent)

Mode: Work from Office

About Aerem :

Aerem is a pioneering Cleantech platform that bridges finance and technology to accelerate the adoption of rooftop solar energy in India. Backed by top-tier investors, Aerem combines a digital lending platform and IoT-enabled asset management tools to support EPCs, vendors, and end customers in the clean energy transition.

Responsibilities:

Responsible for the day-to-day maintenance of the application systems in operation, including tasks related to identifying and troubleshooting application issues and issues resolution or escalation.

Responsibilities also include root cause analysis, management communication and client relationship management in partnership with Infrastructure Service Support team members.

Ensures all technical changes are made in accordance with life cycle methodology and risk guidelines.

Responsible for coaching and mentoring less experienced team members and or acting as a subject matter expert.

Skills:

2 - 4 years of experience in supporting E-commerce or Fintech products/applications which uses the MERN stack.

In depth functional knowledge of applications supported and interdependencies.

Should have production or technical software supportexperience. (Fintech Company Experience preferred)

Should have experience in basic scripting and coding using JavaScript, JavaScript Browser Inspect

Good communication and interaction skills needed

Educational Qualification:

Bachelor’s degree in Computer Science or related fields (B.Sc. in CS or IT, B.E/B.Tech, MCA)

. Skillset Required: Cco, Energy, E-commerce, Mba, Education, Software Support, Java, Relationship Management, Scala, Javascript, Mentoring, Client Relationship Management, Cleantech, Fintech, Technical Support

Job Title: Technical Support - Dental EquipmentLocation: Pan India (Travel Required)Salary: Up to ₹35,000 Net per monthExperience: Minimum 2 - 5 years of experienceQualification: Graduate Job Responsibilities :Perform the installation of dental chairs and related equipment at various dental clinics and hospitals.Handle the regular maintenance and servicing of dental chairs to ensure optimal functioning.Conduct routine checks and troubleshoot any issues related to dental chairs.Provide service and repair for dental products such as dental engines, physio units, dental implant handpieces, implant motors, etc.Diagnose problems and implement effective repair solutions.Utilize expertise in Dental Cone Beam Computed Tomography (CBCT) to provide technical support and troubleshoot related issues.Be ready and available to travel across India for on-site installations, repairs, and service requests as per client needs.Be prepared to work on holidays or outside regular working hours as required by client demands.RequirementsStrong technical knowledge in dental equipment installation, repair, and maintenance.Proficiency in handling and repairing a wide range of dental products including dental engines, physio units, dental implant hand pieces, and motors.Expertise in Dental CBCT (X-ray) systems and ability to troubleshoot issues.Ability to work independently and manage multiple tasks in a fast-paced environment.Excellent problem-solving skills and attention to detail.Strong communication skills to interact with clients effectively and provide technical support. Additional Requirements :Willingness to travel Pan India as required.Flexibility to work on holidays and outside of regular business hours. Other Benefits :Provided for travel-related expenses.Coverage for business-related phone expenses.Provident Fund and Medical Insurance coverage included.

**Introduction**
A career in IBM Software means you'll be part of a team that transforms our customer's challenges into solutions.
Seeking new possibilities and always staying curious, we are a team dedicated to creating the world's leading AI-powered, cloud-native software solutions for our customers. Our renowned legacy creates endless global opportunities for our IBMers, so the door is always open for those who want to grow their career.
IBM's product and technology landscape includes Research, Software, and Infrastructure. Entering this domain positions you at the heart of IBM, where growth and innovation thrive.
**Your role and responsibilities**
As a Technical support Engineer, hybrid cloud, You will utilize your passion for helping others to ensure that our Users and Enterprises are successful in their use of DataStax products and solutions. This is a continuous learning and teaching role where you will develop and share your knowledge of troubleshooting, configuration, and exciting new technologies inclusive of and complementary to Apache Cassandra, DataStax Enterprise, and Astra.
What You'll Do:
? Research, reproduce, troubleshoot, and solve highly challenging technical issues for our enterprise customers on various product offerings, including NoSQL DBs, SaaS and GenAI.
? Provide thoughtful direction and support for technical inquiries, ensuring customer issues are resolved as expediently as possible.
? Diagnose and reproduce customer-reported issues and accurately log them in JIRA.
? Participate in an on-call rotation for after-hours, holiday, and weekend support coverage.
? Document known solutions to the internal and external knowledge base
* Collaborate and contribute to the development and improvement of Support Team infrastructure tools and processes.
**Required technical and professional expertise**
? Over 4+ years of proven experience supporting large enterprise customers in customer-facing roles such as support engineer, application developer, database administrator, or Site Reliability Engineer (SRE).
? Strong understanding of Java, Python, and/or Go, including the ability to read error codes, debug, and troubleshoot issues by diving into application code.
? Expert-level Linux skills, encompassing command-line navigation, diagnostic tools, and the ability to identify and resolve hardware or Linux environment bottlenecks, along with best practices for optimization.
? Deep networking skills, including the ability to effectively troubleshoot network issues and proficiency with relevant diagnostic tools.
? Exceptional verbal and written communication skills.
? Collaborative and self-motivated, with the ability to multi-task effectively and thrive during high-pressure situations.
? Experience with Support Ticketing Systems.
? Experience supporting Kubernetes-based distributed applications, or an understanding of Kubernetes fundamentals
? Experience with Java Virtual Machine (JVM) tuning , knowing its lifecycle and troubleshooting.
? Proficiency with cloud monitoring tools AWS/GCP or Azure, including setting up networking and Access Control Lists (ACLs).
? Experience in designing and optimizing highly available systems, including knowledge of how resource distribution across logical nodes and infrastructure components-both on-premise and in cloud environments-impacts service resilience and uptime.
**Preferred technical and professional experience**
? Basic understanding of Kubernetes and its core components as they relate to managing containerized applications, including familiarity with reviewing logs for troubleshooting, monitoring service health, and understanding basic networking concepts within Kubernetes clusters. Exposure to supporting distributed database systems in such environments is a plus.
? Experience with Apache Cassandra or DataStax Enterprise.
? Experience with and knowledge of monitoring technologies such as Prometheus and Grafana.
? Experience supporting Apache Pulsar, Apache Kafka, or similar messaging/streaming technologies.
IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

**Introduction**
A career in IBM Software means you'll be part of a team that transforms our customer's challenges into solutions.
Seeking new possibilities and always staying curious, we are a team dedicated to creating the world's leading AI-powered, cloud-native software solutions for our customers. Our renowned legacy creates endless global opportunities for our IBMers, so the door is always open for those who want to grow their career.
IBM's product and technology landscape includes Research, Software, and Infrastructure. Entering this domain positions you at the heart of IBM, where growth and innovation thrive.
**Your role and responsibilities**
As a Technical support Engineer, hybrid cloud, You will utilize your passion for helping others to ensure that our Users and Enterprises are successful in their use of DataStax products and solutions. This is a continuous learning and teaching role where you will develop and share your knowledge of troubleshooting, configuration, and exciting new technologies inclusive of and complementary to Apache Cassandra, DataStax Enterprise, and Astra.
What You'll Do:
? Research, reproduce, troubleshoot, and solve highly challenging technical issues for our enterprise customers on various product offerings, including NoSQL DBs, SaaS and GenAI.
? Provide thoughtful direction and support for technical inquiries, ensuring customer issues are resolved as expediently as possible.
? Diagnose and reproduce customer-reported issues and accurately log them in JIRA.
? Participate in an on-call rotation for after-hours, holiday, and weekend support coverage.
? Document known solutions to the internal and external knowledge base
* Collaborate and contribute to the development and improvement of Support Team infrastructure tools and processes.
**Required technical and professional expertise**
? Over 4+ years of proven experience supporting large enterprise customers in customer-facing roles such as support engineer, application developer, database administrator, or Site Reliability Engineer (SRE).
? Strong understanding of Java, Python, and/or Go, including the ability to read error codes, debug, and troubleshoot issues by diving into application code.
? Expert-level Linux skills, encompassing command-line navigation, diagnostic tools, and the ability to identify and resolve hardware or Linux environment bottlenecks, along with best practices for optimization.
? Deep networking skills, including the ability to effectively troubleshoot network issues and proficiency with relevant diagnostic tools.
? Exceptional verbal and written communication skills.
? Collaborative and self-motivated, with the ability to multi-task effectively and thrive during high-pressure situations.
? Experience with Support Ticketing Systems.
? Experience supporting Kubernetes-based distributed applications, or an understanding of Kubernetes fundamentals
? Experience with Java Virtual Machine (JVM) tuning , knowing its lifecycle and troubleshooting.
? Proficiency with cloud monitoring tools AWS/GCP or Azure, including setting up networking and Access Control Lists (ACLs).
? Experience in designing and optimizing highly available systems, including knowledge of how resource distribution across logical nodes and infrastructure components-both on-premise and in cloud environments-impacts service resilience and uptime.
**Preferred technical and professional experience**
? Basic understanding of Kubernetes and its core components as they relate to managing containerized applications, including familiarity with reviewing logs for troubleshooting, monitoring service health, and understanding basic networking concepts within Kubernetes clusters. Exposure to supporting distributed database systems in such environments is a plus.
? Experience with Apache Cassandra or DataStax Enterprise.
? Experience with and knowledge of monitoring technologies such as Prometheus and Grafana.
? Experience supporting Apache Pulsar, Apache Kafka, or similar messaging/streaming technologies.
IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

**Introduction**
A career in IBM Software means you'll be part of a team that transforms our customer's challenges into solutions.
Seeking new possibilities and always staying curious, we are a team dedicated to creating the world's leading AI-powered, cloud-native software solutions for our customers. Our renowned legacy creates endless global opportunities for our IBMers, so the door is always open for those who want to grow their career.
IBM's product and technology landscape includes Research, Software, and Infrastructure. Entering this domain positions you at the heart of IBM, where growth and innovation thrive.
**Your role and responsibilities**
As a Technical support Engineer, hybrid cloud, You will utilize your passion for helping others to ensure that our Users and Enterprises are successful in their use of DataStax products and solutions. This is a continuous learning and teaching role where you will develop and share your knowledge of troubleshooting, configuration, and exciting new technologies inclusive of and complementary to Apache Cassandra, DataStax Enterprise, and Astra.
What You'll Do:
? Research, reproduce, troubleshoot, and solve highly challenging technical issues for our enterprise customers on various product offerings, including NoSQL DBs, SaaS and GenAI.
? Provide thoughtful direction and support for technical inquiries, ensuring customer issues are resolved as expediently as possible.
? Diagnose and reproduce customer-reported issues and accurately log them in JIRA.
? Participate in an on-call rotation for after-hours, holiday, and weekend support coverage.
? Document known solutions to the internal and external knowledge base
* Collaborate and contribute to the development and improvement of Support Team infrastructure tools and processes.
**Required technical and professional expertise**
? Over 4+ years of proven experience supporting large enterprise customers in customer-facing roles such as support engineer, application developer, database administrator, or Site Reliability Engineer (SRE).
? Strong understanding of Java, Python, and/or Go, including the ability to read error codes, debug, and troubleshoot issues by diving into application code.
? Expert-level Linux skills, encompassing command-line navigation, diagnostic tools, and the ability to identify and resolve hardware or Linux environment bottlenecks, along with best practices for optimization.
? Deep networking skills, including the ability to effectively troubleshoot network issues and proficiency with relevant diagnostic tools.
? Exceptional verbal and written communication skills.
? Collaborative and self-motivated, with the ability to multi-task effectively and thrive during high-pressure situations.
? Experience with Support Ticketing Systems.
? Experience supporting Kubernetes-based distributed applications, or an understanding of Kubernetes fundamentals
? Experience with Java Virtual Machine (JVM) tuning , knowing its lifecycle and troubleshooting.
? Proficiency with cloud monitoring tools AWS/GCP or Azure, including setting up networking and Access Control Lists (ACLs).
? Experience in designing and optimizing highly available systems, including knowledge of how resource distribution across logical nodes and infrastructure components-both on-premise and in cloud environments-impacts service resilience and uptime.
**Preferred technical and professional experience**
? Basic understanding of Kubernetes and its core components as they relate to managing containerized applications, including familiarity with reviewing logs for troubleshooting, monitoring service health, and understanding basic networking concepts within Kubernetes clusters. Exposure to supporting distributed database systems in such environments is a plus.
? Experience with Apache Cassandra or DataStax Enterprise.
? Experience with and knowledge of monitoring technologies such as Prometheus and Grafana.
? Experience supporting Apache Pulsar, Apache Kafka, or similar messaging/streaming technologies.
IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

**Introduction**
A career in IBM Software means you'll be part of a team that transforms our customer's challenges into solutions.
Seeking new possibilities and always staying curious, we are a team dedicated to creating the world's leading AI-powered, cloud-native software solutions for our customers. Our renowned legacy creates endless global opportunities for our IBMers, so the door is always open for those who want to grow their career.
IBM's product and technology landscape includes Research, Software, and Infrastructure. Entering this domain positions you at the heart of IBM, where growth and innovation thrive.
**Your role and responsibilities**
As a Technical support Engineer, hybrid cloud, You will utilize your passion for helping others to ensure that our Users and Enterprises are successful in their use of DataStax products and solutions. This is a continuous learning and teaching role where you will develop and share your knowledge of troubleshooting, configuration, and exciting new technologies inclusive of and complementary to Apache Cassandra, DataStax Enterprise, and Astra.
What You'll Do:
? Research, reproduce, troubleshoot, and solve highly challenging technical issues for our enterprise customers on various product offerings, including NoSQL DBs, SaaS and GenAI.
? Provide thoughtful direction and support for technical inquiries, ensuring customer issues are resolved as expediently as possible.
? Diagnose and reproduce customer-reported issues and accurately log them in JIRA.
? Participate in an on-call rotation for after-hours, holiday, and weekend support coverage.
? Document known solutions to the internal and external knowledge base
* Collaborate and contribute to the development and improvement of Support Team infrastructure tools and processes.
**Required technical and professional expertise**
? Over 4+ years of proven experience supporting large enterprise customers in customer-facing roles such as support engineer, application developer, database administrator, or Site Reliability Engineer (SRE).
? Strong understanding of Java, Python, and/or Go, including the ability to read error codes, debug, and troubleshoot issues by diving into application code.
? Expert-level Linux skills, encompassing command-line navigation, diagnostic tools, and the ability to identify and resolve hardware or Linux environment bottlenecks, along with best practices for optimization.
? Deep networking skills, including the ability to effectively troubleshoot network issues and proficiency with relevant diagnostic tools.
? Exceptional verbal and written communication skills.
? Collaborative and self-motivated, with the ability to multi-task effectively and thrive during high-pressure situations.
? Experience with Support Ticketing Systems.
? Experience supporting Kubernetes-based distributed applications, or an understanding of Kubernetes fundamentals
? Experience with Java Virtual Machine (JVM) tuning , knowing its lifecycle and troubleshooting.
? Proficiency with cloud monitoring tools AWS/GCP or Azure, including setting up networking and Access Control Lists (ACLs).
? Experience in designing and optimizing highly available systems, including knowledge of how resource distribution across logical nodes and infrastructure components-both on-premise and in cloud environments-impacts service resilience and uptime.
**Preferred technical and professional experience**
? Basic understanding of Kubernetes and its core components as they relate to managing containerized applications, including familiarity with reviewing logs for troubleshooting, monitoring service health, and understanding basic networking concepts within Kubernetes clusters. Exposure to supporting distributed database systems in such environments is a plus.
? Experience with Apache Cassandra or DataStax Enterprise.
? Experience with and knowledge of monitoring technologies such as Prometheus and Grafana.
? Experience supporting Apache Pulsar, Apache Kafka, or similar messaging/streaming technologies.
IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.