Explore numerous customer service job opportunities in 1632 Customer Service jobs in Bengaluru
Customer Service Representative
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Designation - Customer Support
Work location - Vasanth Nagar, Bangalore
Exp 6 months to 4 yrs
Candidates should be from the BPO/ Customer Support / Inside Sales / BDE's / or any Client Focusing Area can Apply for this role
Langagues - English and Hindi is a Must
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Job Type: Full-time
Pay: ₹21, ₹25,000.00 per month
Work Location: In person
Customer Service Representative
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Hiring for international voice process
min 1 yr of international exp. required
US/UK shifts
excellent communication skills
5 days working
both sides cab
Voice: 50 ctc (6 lpa)
UAN Check is mandatory
call
Required Candidate profile
need excellent communication skills
immediate joiners only
must have BPO experience
Customer Service Representative
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I Interested candidates can walk in directly with Updated Resume and Valid ID Proof
Location:
Madura Coats Private Ltd, Unit No. 3&4, Floor 3, Navigator Building,
International Tech Park Bangalore, Whitefield Road, Bangalore
Role: Customer Service Representative
Experience: 1-4 years
Qualification: B.com / BBA / BA /MBA
Preferred Language: English, Hindi, Kannada, Tamil
Responsibilities
Order Management (Improving the Customer experience)
- Supervises and manages the customer service department and serves as liaison between the customer, PL, Logistic and WH to fulfil orders and ensure customer satisfaction with products and service.
- Responsible for constantly providing high levels of service to customers
- Ensuring FTS, priority list and tailing orders are checked and attended every day
- Supervising the Order management for the Key customers.
- OTIF Reduction of OTIF failure due to delivery blocks and order amendment to 5%
- Monitoring the correct process of amendment is followed where there is genuine request from the customer.
- No manual intervention to the orders should be made for any changes in order due to Coats internal reasons. (MDM, Qty check done)
- Supervising the hygiene trackers
Escalation handling:
- Handling escalations from customers on any delay or order co-ordination.
- Assistance to resolve service problems by acting as a bridge between customer and management to clarify customer`s complaint, determine the cause of the problem and solve the problem
Monitoring the complaint tracker and ensuring end to end closure
- Providing insights to the internal teams to improve our internal services to improve overall customer satisfaction
- Supervising and ensuring the complaints are getting resolved and take feedback from customer.
Team management - Shrinkage, attrition, work reallocation, training, coaching, mentoring agents & performance management
- Training and development of team members for consistency with the expectation of exceeding customers expectations every time.
- Formalizes processes and procedures to ensure total customer satisfaction is met.
- Works proactively to promote teamwork.
- Manages jobs efficiently from start to finish including administrative duties.
- Maintain and conduct cadence with Sales team on order related updates.
- Be the communication point to internal teams on any process and procedures.
Customer Service Representative
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**"Multiple Call Center Roles Available One Application, Many Options**
- Apply with JobShop and get connected to top BPO companies across Bangalore. Great pay, fast hiring, and career growth await
Please Call HR Sara
JOB DESCRIPTION
CUSTOMER SUPPORT JD
Location: Manyata Tech Park / Bhartiya City / Whitefield / Brookfield / BTM / Bommanahalli
Role: International Customer Support Voice Process
Shifts: Night Shifts (US/UK) | 2 Days Off | Work from Office
Salary: 4 LPA to 6 LPA
Responsibilities:
- Handle inbound/outbound calls from international customers.
- Provide resolutions for product or service-related queries.
- Maintain customer satisfaction through professional support.
- Document every interaction in CRM tools with accuracy.
Who Can Apply:
- Freshers with good English communication.
- Graduates / Undergraduates (with or without experience).
- Willing to work in rotational shifts & weekends.
Please Call HR Sara
Customer Service Representative
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About Diversified
Diversified is a global leader in audio visual and media innovation, recognized for designing and building the world's most experiential environments. Our award-winning team specializes in delivering solutions for the most complex, large-scale and immersive installations. Serving a global clientele that includes major media organizations and retailers, sports and live performance venues, corporate enterprises, and government agencies, Diversified partners with clients to create spaces that bring people together and keep them coming back.
What To Expect
At Diversified, we're on a mission to create a world without boundaries, where technology enables all people to connect and experience the moments that matter, wherever they choose to be. With clients spanning the globe and an exciting pipeline of projects across industries, Diversified offers more than just a job. We offer a career path with the flexibility to grow personally and professionally, wherever your ambitions take you.
As a Diversified associate, you'll dive headfirst into big, complex, and rewarding projects that push the boundaries of what's possible. Plus, you'll enjoy a flexible work environment, competitive compensation and benefits, and a culture that celebrates diversity and inclusion.
IF YOU CAN DREAM IT, YOU CAN DO IT AT DIVERSIFIED.
Job Summary
The NOC Agent - CSR is the initial point of contact for clients to report issues to the NOC. Issues are taken in via phone, email, chat, Customer Portal, or through our proactive monitoring systems & responsible for working within our ticketing system to document all interactions with the client.
Primary Duties And Responsibilities
- Receive and track service requests from clients via phone, email, chat, Customer Portal, or automated ticket alerts.
- Create tickets for new service requests.
- Complete Technician Check-Ins for service tickets, including perform scope of work check, validate the technician has necessary tools and equipment and update the ticketing system.
- Make outbound calls for proactive monitoring of tickets.
- Work with team members as needed to ensure proper ticket entitlement/coverage.
- Adhere to all departmental and company-wide guidelines, practices, policies and procedures.
- Log and track issues using incident/problem management database (ConnectWise) with accurate, up to date information.
- Provide updates to clients on any changes to their service ticket.
- Communicate with prospective clients and refer them to Sales as needed.
- Determine when an issue requires escalation to a higher-level support member or management.
Complexity
Handle multiple issues and prioritize which issue resolution demands priority while balancing quality and service delivery to clients.
Physical Working Environment
Expected to be present in the office for five days a week, adhering to rotating shifts according to business needs, utilizing computers, monitors, and communication tools.
Education/Certifications
Job Qualifications:
- High School Diploma or Graduation
Required Knowledge, Experience And Skills
- Ability to read and interpret documents such as SOP's, operating instructions, and procedure manuals.
- Excellent communication skills, both verbal and written.
- Ability to empathize with clients' issues and provide clear, concise instructions.
- Patience and professionalism in handling customer inquiries and concerns.
- Experience in a customer-facing role preferred.
- Ability to solve problems and deal with variables in situations where limited standardization exists.
- Capability to work effectively in a team environment, collaborating with colleagues to ensure proper ticket coverage and resolution.
- Strong organizational skills to prioritize tasks and manage multiple service tickets simultaneously.
- Attention to detail in logging accurate and up-to-date information in incident/problem management databases.
- Open for feedback and direction
- Commitment to following departmental and company-wide guidelines, practices, policies, and procedures.
- Understanding of the importance of maintaining compliance with industry standards and regulations.
- Ability to work efficiently and prioritize tasks to ensure timely resolution of service requests.
- Capacity to adapt to changing priorities and manage workload effectively.
- Strong interpersonal skills to build rapport with clients and colleagues.
- Ability to remain calm and composed in high-pressure situations.
- Demonstrates accountability, reliability & sense of ownership.
What We Offer
Along with competitive compensation, you will be eligible for the following benefits:
- Multiple medical plan for self and family
- Company paid Basic Life, AD&D, Short-Term and Long-Term Disability Insurance, and Employee Assistance Plan (EAP)
- Paid Time Off and Paid Holidays
- Commuter & Shift Benefits (US / APAC shifts)
To learn more about becoming part of the Diversified team, visit us at or email us at
Diversified is an equal opportunity employer committed to fostering an inclusive and diverse workplace. All aspects of employment will be based on job requirements, individual qualifications, merit, performance, and business need.
We do not discriminate based on race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected characteristic under applicable law.
We believe in fair and equitable hiring practices and strive to create an environment where all individuals feel valued and empowered.
Customer Service Representative
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Job Responsibilities / Authorities
- Receive inbound Calls/Emails/Chats and ensure that cases and interactions are logged correctly in the required tool .
- Provide recruitment support to candidates (fresh applicants, rehire) as per defined processes .
- Walk customers/ Provide navigational support on self-service portal
• Ensure security verifications are carried out per company policies and procedures and is lines with the GDPR guidelines - Place outbound calls to customers when required in line with Client / Company guidelines
- Work productively whilst maintaining exceptional call/data quality standards in line with targets
- Contribute to the team through open and regular communication with peers / supervisors
- Adhere to all company or departmental policies and procedures (personnel and operational)
- Keep the process repositories like DTPs, Knowledgebase, SharePoint updated with the current process
- Maintain regular and punctual attendance in line with company policies and procedures
- Minimize customer complaints and escalations by providing exceptional service and call control
Mode of Work - WFO
Shift Timing Shift will be in any of US time zones. Candidates should be open to work in rotating work week (Mon-Fri, Tue-Sat, Wed-Sun)
Transportation : 2 ways cab facility
Interested candidates kindly share your updated resume to /
Customer Service Representative
Posted today
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At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.
**The Role**
Have you been wanting to get into IT but don't have tech experience, this could be your gateway. Do you love how it feels to help someone solve a problem? Want a chance to see lots of career options up close before you choose your path forward? Then there's a good chance you'll love being a Customer Service Representative at Kyndryl.
Being great in this job is less about your resume and more about your personality. We are looking for friendly, helpful, and empathetic people who have an interest in technology but not necessarily tech experience. As a Customer Service Representative, you'll be the face and voice of Kyndryl, helping customers solve their problems every day.
A Customer Service Representative combines the know-how of tech support with problem solving and customer service, so bring your people skills and we'll teach you the rest. It's a fun and fast-paced role where you'll start learning and contributing right away. The first month, you learn the ropes and get set up with one client on production. Soon, you'll be multi-tasking and providing interactive solutions (chat, email, MS Teams) while treating our customers to concierge-level care.
You will also work with back-office teams to handle escalations. This is your chance to work alongside senior co-workers who will share their knowledge. As you interact with many different people on a variety of problems, you'll grow your experience, skill, and grasp of what other job roles do. In addition, there are plentiful opportunities to find and work with mentors.
You can become an expert with Microsoft 365, especially Excel, and get trained on a variety of different platforms. And you can earn certifications including Google Cloud, Azure, Microsoft, etc. In fact, the learning opportunities are what most people like best about this role. It's fun, challenging, and fast-paced - you definitely won't be bored!
Your future at Kyndryl
This is a true "start here, go anywhere" opportunity. As you get a close-up look at a wide variety of Kyndryl job roles, you can choose your career path. Many have moved up to the 2nd or 3rd level escalation team. Others go on to further education/certifications and more senior or technical roles.
**Who You Are**
You're good at what you do and possess the required experience to prove it. However, equally as important - you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused - someone who prioritizes customer success in their work. And finally, you're open and borderless - naturally inclusive in how you work with others.
**Required Skills and Experience:**
+ 1 - 2+ years of work experience in Service Desk role (Phone, Chat & Tickets).
+ Should be ok to work in voice process - 24*7
+ Willing to work in Hybrid Model (2-3 days in a week)
+ Advanced English Level
+ Knowledge of Windows, Mac, or Linux operating systems
+ Support help desk knowledge
+ Troubleshooting and problem-solving skills
+ Customer support knowledge
+ Active listener with flexibility to modify approach and adapt to customer needs
**Preferred Skills and Experience:**
+ Experience working with Windows, Mac, or Linux operating systems
+ Troubleshooting and problem-solving expertise
+ Support help desk experience
+ Customer support experience
+ Experience modifying approaches and adapting to customer needs
+ ITIL certified
+ High level communicator with good written and verbal skills
**Being You**
Diversity is a whole lot more than what we look like or where we come from, it's how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we're not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you - and everyone next to you - the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That's the Kyndryl Way.
**What You Can Expect**
With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter - wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed.
**Get Referred!**
If you know someone that works at Kyndryl, when asked 'How Did You Hear About Us' during the application process, select 'Employee Referral' and enter your contact's Kyndryl email address.
Kyndryl is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. Kyndryl is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
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Customer Service Representative
Posted 3 days ago
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Customer Service Representative
Job Description
The Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services.
**Essential Functions/Core Responsibilities**
- Ensure service delivered to our customers meets contractual Key Performance Indicator ('KPIs')
- Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer
- Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
- Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
- Maintain basic knowledge of client products and/or services
- Prepare complete and accurate work including appropriately notating accounts as required
- Participate in activities designed to improve customer satisfaction and business performance
- Offer additional products and/or services
- Track, document and retrieve information in call tracking database
- Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff
In case you are selected for a Content Moderator role, please note that:
1. The nature of the job will include accessing explicit content that includes text, picture, video etc.
2. It will involve content creation; moderation & review of content uploaded on the platform. The reported content will need to be reviewed to find out any kind of abuse including & not limited to Violence, Extremism, Pornography, & Ultra Graphic along with a wide variety of content supporting or opposing religious, sexual, social thought process or behaviors.
3. It includes reviewing content that may be sensitive in nature and need to focus whether reviewed content is in violation of our client's terms of service
**Candidate Profile**
- Graduate / Undergraduate in any discipline (may vary basis the job requirement)
- 0 to 3 years of relevant experience
- Courteous with strong customer service orientation
- Strong computer navigation skills and PC Knowledge
- Ability to effectively communicate, both written and verbally
- Dependable with strong attention to detail
- Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly
- Tolerance for repetitive work in a fast-paced, high production work environment
- Ability to work as a team member, as well as independently
- Demonstrate patience in all customer contact situations, including maintaining a pleasant and professional tone and manner
- Ability to rotate shifts, as needed
- Based on location and/or program, additional experience/skills may be required
*Job requirements may vary by country and will not contravene any local laws
**Career Framework Role**
Has program required basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledge. Works with close supervision and clearly defined procedures. Starting to demonstrate familiarity with client terminology, operating standards and procedures. Starter without sustained metric performance levels.
**- Ability to effectively communicate, both written and verbally**
- Listen attentively to customer needs and concerns; demonstrate empathy
- Clarify customer requirements; probe for and confirm understanding of requirements or problem
- Confirm customer understanding of the solution and provide additional customer education as needed
- Ability to learn including strong problem-solving skills
- Demonstrate strong probing and problem-solving skills
- Should be able to handle complex queries
- Should be able to resolve customer queries independently
**Disclaimer**
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.
Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.
NOTICE: Recruitment Fraud Alert
**Concentrix hires people solely based on merit. We do not request or accept payments or security deposits from candidates during our hiring process. We also don't solicit payment to verify a candidate's banking information upon employment. If you or anyone else receives unexpected communication about a job offer or interview that involves money, please be vigilant and identify it as a potential scam.**
**Learn more:** ** Bangalore - Manyata Blk D4, 6th Flr
Language Requirements:
Time Type:
Full time
**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (
Customer Service Representative
Posted 3 days ago
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Customer Service Representative
**Job Description:**
**What You will Be Doing**
**Job Objective:**
To manage customer service for defined customers within the region, according to agreed service levels and defined business processes.
+ All tasks to be carried out in a quality manner, consistent with the Company vision and values.
+ Act as communication coordinator from the Service Centre towards assigned customers.
+ Manage both EDI and manual customer order entry.
+ Manage customer backlog: confirmation, reschedule, cancellation, reconciliation and resolve discrepancies with outgoing deliveries. Including communication with the customer.
+ Communicate with Asset and Supply Chain Planner and with the customers daily regarding the supply situation.
+ Manage compliance with export rules for controlled products, including preparation of export licenses.
+ Be accountable for delivery to the customers and resolution of shipping and price discrepancies.
+ Manage customer returns / RMA and invoice discrepancies.
+ Communicate with the customers regarding order confirmation, shipping and tracking information.
+ Create and send out defined reports to the customers on a regular basis.
+ Occasionally participate in meetings with customers as required.
+ Manage customer forecast communication both internally and externally.
+ Analyze, escalate and take appropriate action on Shortages.
+ Create new customer price agreements.
**Focus Areas**
+ Quality of customer order
+ Customer on-time delivery
+ Quality of customer returns
+ Process time for customer order
+ Process time for order and shipping discrepancies
**What We Are Looking For**
+ Any graduation with a minimum of 3 years of relevant experience in Electronic Component Industry
+ Customer oriented with customer service background.
+ Process driven and very strong in problem solving.
+ High level of ownership and accountability for assigned tasks.
+ Great team player.
+ Good communication skills suitable for both internal and external communities.
+ Can effectively cope with change and be comfortable with ambiguity.
+ Ability to respond rapidly and professionally to the demand of a high-pressure commercial environment.
+ Willing to work in a challenging and multicultural environment.
+ English mandatory both verbal and written.
**What's In It For You**
At Arrow Converge, we recognize that financial rewards and great benefits are important aspects of an ideal job. That's why we offer competitive financial compensation, including various compensation plans, and a solid benefits package.
+ Professional and personal development.
+ Daily cooperation with customers and suppliers from EMEA/Americas/Asia regions.
+ Friendly work atmosphere and fair work-life balance
+ Medical Insurance
+ Life Insurance
+ Paid Time Off
+ 5-Day Work Week
+ Growth Opportunities
+ On-site Café with Catering Option for Busy Lifestyles
**About Arrow**
**Arrow Electronics, Inc. (NYSE: ARW),** Arrow Electronics, Inc. (NYSE: ARW), an award-winning Fortune 154 and one of Fortune Magazine's Most Admired Companies. Arrow guides innovation forward for over 220,000 leading technology manufacturers and service providers. With 2024 sales of USD $27.9 billion, Arrow develops technology solutions that improve business and daily life. Our broad portfolio, that spans the entire technology landscape, helps customers create, make and manage forward-thinking products that make the benefits of technology accessible to as many people as possible. Learn more at .
Our strategic direction of guiding innovation forward is expressed as Five Years Out, a way of thinking about the tangible future to bridge the gap between what's possible and the practical technologies to make it happen. Learn more at .
For more job opportunities, please visit .
**Location:**
IN-KA-Bangalore, India (Trifecta Adatto) Converge
**Time Type:**
Full time
**Job Category:**
Business Support
Arrow Electronics, Inc.'s policy is to provide equal employment opportunities to all qualified employees and applicants without regard to race, color, religion, age, sex, marital status, gender identity or expression, sexual orientation, national origin, disability, citizenship, veran status, genetic information, or any other characteristics protected by applicable state, federal or local laws. Our policy of equal employment opportunity and affirmative action applies to all employment decisions personnel policies and practices, or programs.
Customer Service Representative
Posted today
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MSI Services Pvt. Ltd is currently hiring suitable candidates for the role - "Associate" within our business operations in Bangalore, India. We prefer immediate joiners or short notice joiners.
This role offers a structured career path with opportunities to progress into senior positions, leadership roles, or cross-functional projects. We are an equal opportunity employer with growth based on meritocracy.
Summary:
The Sales Support team in India is tasked with overseeing and improving both sales and customer support functions. This encompasses addressing customer queries through phone calls, chat, and emails as part of the customer support responsibilities.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Answering inbound calls for B2B customers.
- Dialing outbound calls for lead generation or sales support.
- Handling chat queries and providing email support.
- Keeping up to date with product knowledge and industry trends.
- Resolving customer complaints and ensuring customer satisfaction.
- Perform additional duties as required and/or requested.
Desired Candidate Profile:
- Minimum of 1 – 4 years of experience in INTERNATIONAL VOICE PROCESS .
- The candidate should have relationship management skills since the job will involve liasoning with customers and US stakeholders.
- The Candidate should have the ability to multi-task, prioritize and ability to learn more and be flexible.
- The candidate must have excellent interpersonal and communication (verbal & written) skills with all levels of employees and management.
- The candidate should have excellent PC skills and should be well versed with Microsoft Products like Excel, Word and Access (optional).
- Strong attention to details and good follow-up skills.
- Ability to work effectively with other organizations and individuals at all levels with minimal supervision and assumes accountability for issues until final resolution.
- Flexible to night shifts is mandatory.
- The candidate should have fluency in speaking French.
This role offers a structured career path with opportunities to progress into senior positions, leadership roles, or cross-functional projects we are equal opportunity employer with growth based on meritocracy.
We shall prioritize candidates based out of Bangalore and available to join with short notice / sooner.