Explore numerous customer service job opportunities in 1786 Customer Service jobs in Bengaluru
Customer Service Representative
Posted 10 days ago
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Job Description
Customer Service Representative
Job Description
The Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services.
**Essential Functions/Core Responsibilities**
- Ensure service delivered to our customers meets contractual Key Performance Indicator ('KPIs')
- Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer
- Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
- Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
- Maintain basic knowledge of client products and/or services
- Prepare complete and accurate work including appropriately notating accounts as required
- Participate in activities designed to improve customer satisfaction and business performance
- Offer additional products and/or services
- Track, document and retrieve information in call tracking database
- Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff
In case you are selected for a Content Moderator role, please note that:
1. The nature of the job will include accessing explicit content that includes text, picture, video etc.
2. It will involve content creation; moderation & review of content uploaded on the platform. The reported content will need to be reviewed to find out any kind of abuse including & not limited to Violence, Extremism, Pornography, & Ultra Graphic along with a wide variety of content supporting or opposing religious, sexual, social thought process or behaviors.
3. It includes reviewing content that may be sensitive in nature and need to focus whether reviewed content is in violation of our client's terms of service
**Candidate Profile**
- Graduate / Undergraduate in any discipline (may vary basis the job requirement)
- 0 to 3 years of relevant experience
- Courteous with strong customer service orientation
- Strong computer navigation skills and PC Knowledge
- Ability to effectively communicate, both written and verbally
- Dependable with strong attention to detail
- Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly
- Tolerance for repetitive work in a fast-paced, high production work environment
- Ability to work as a team member, as well as independently
- Demonstrate patience in all customer contact situations, including maintaining a pleasant and professional tone and manner
- Ability to rotate shifts, as needed
- Based on location and/or program, additional experience/skills may be required
*Job requirements may vary by country and will not contravene any local laws
**Career Framework Role**
Has program required basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledge. Works with close supervision and clearly defined procedures. Starting to demonstrate familiarity with client terminology, operating standards and procedures. Starter without sustained metric performance levels.
**- Ability to effectively communicate, both written and verbally**
- Listen attentively to customer needs and concerns; demonstrate empathy
- Clarify customer requirements; probe for and confirm understanding of requirements or problem
- Confirm customer understanding of the solution and provide additional customer education as needed
- Ability to learn including strong problem-solving skills
- Demonstrate strong probing and problem-solving skills
- Should be able to handle complex queries
- Should be able to resolve customer queries independently
**Disclaimer**
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.
Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.
NOTICE: Recruitment Fraud Alert
**Concentrix hires people solely based on merit. We do not request or accept payments or security deposits from candidates during our hiring process. We also don't solicit payment to verify a candidate's banking information upon employment. If you or anyone else receives unexpected communication about a job offer or interview that involves money, please be vigilant and identify it as a potential scam.**
**Learn more:** ** Bangalore - Manyata Blk D4, 6th Flr
Language Requirements:
Time Type:
Full time
**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (
Customer Service Representative
Posted 10 days ago
Job Viewed
Job Description
Customer Service Representative
**Job Description:**
**What You will Be Doing**
**Job Objective:**
To manage customer service for defined customers within the region, according to agreed service levels and defined business processes.
+ All tasks to be carried out in a quality manner, consistent with the Company vision and values.
+ Act as communication coordinator from the Service Centre towards assigned customers.
+ Manage both EDI and manual customer order entry.
+ Manage customer backlog: confirmation, reschedule, cancellation, reconciliation and resolve discrepancies with outgoing deliveries. Including communication with the customer.
+ Communicate with Asset and Supply Chain Planner and with the customers daily regarding the supply situation.
+ Manage compliance with export rules for controlled products, including preparation of export licenses.
+ Be accountable for delivery to the customers and resolution of shipping and price discrepancies.
+ Manage customer returns / RMA and invoice discrepancies.
+ Communicate with the customers regarding order confirmation, shipping and tracking information.
+ Create and send out defined reports to the customers on a regular basis.
+ Occasionally participate in meetings with customers as required.
+ Manage customer forecast communication both internally and externally.
+ Analyze, escalate and take appropriate action on Shortages.
+ Create new customer price agreements.
**Focus Areas**
+ Quality of customer order
+ Customer on-time delivery
+ Quality of customer returns
+ Process time for customer order
+ Process time for order and shipping discrepancies
**What We Are Looking For**
+ Any graduation with a minimum of 3 years of relevant experience in Electronic Component Industry
+ Customer oriented with customer service background.
+ Process driven and very strong in problem solving.
+ High level of ownership and accountability for assigned tasks.
+ Great team player.
+ Good communication skills suitable for both internal and external communities.
+ Can effectively cope with change and be comfortable with ambiguity.
+ Ability to respond rapidly and professionally to the demand of a high-pressure commercial environment.
+ Willing to work in a challenging and multicultural environment.
+ English mandatory both verbal and written.
**What's In It For You**
At Arrow Converge, we recognize that financial rewards and great benefits are important aspects of an ideal job. That's why we offer competitive financial compensation, including various compensation plans, and a solid benefits package.
+ Professional and personal development.
+ Daily cooperation with customers and suppliers from EMEA/Americas/Asia regions.
+ Friendly work atmosphere and fair work-life balance
+ Medical Insurance
+ Life Insurance
+ Paid Time Off
+ 5-Day Work Week
+ Growth Opportunities
+ On-site Café with Catering Option for Busy Lifestyles
**About Arrow**
**Arrow Electronics, Inc. (NYSE: ARW),** Arrow Electronics, Inc. (NYSE: ARW), an award-winning Fortune 154 and one of Fortune Magazine's Most Admired Companies. Arrow guides innovation forward for over 220,000 leading technology manufacturers and service providers. With 2024 sales of USD $27.9 billion, Arrow develops technology solutions that improve business and daily life. Our broad portfolio, that spans the entire technology landscape, helps customers create, make and manage forward-thinking products that make the benefits of technology accessible to as many people as possible. Learn more at .
Our strategic direction of guiding innovation forward is expressed as Five Years Out, a way of thinking about the tangible future to bridge the gap between what's possible and the practical technologies to make it happen. Learn more at .
For more job opportunities, please visit .
**Location:**
IN-KA-Bangalore, India (Trifecta Adatto) Converge
**Time Type:**
Full time
**Job Category:**
Business Support
Arrow Electronics, Inc.'s policy is to provide equal employment opportunities to all qualified employees and applicants without regard to race, color, religion, age, sex, marital status, gender identity or expression, sexual orientation, national origin, disability, citizenship, veran status, genetic information, or any other characteristics protected by applicable state, federal or local laws. Our policy of equal employment opportunity and affirmative action applies to all employment decisions personnel policies and practices, or programs.
Customer Service Representative
Posted 1 day ago
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Job Description
The Role
One of the core values at Refyne is driving customer excellence. We believe that to succeed long-term, it’s critical to develop a mind-set focused on providing superior customer experience We are looking for an enthusiastic and dedicated customer experience specialist to enhance our customer experiences. You will be tracking all points of customer engagement, addressing customer queries, and identifying ways to improve our customer services.
What you’ll do
● Handle inbound and outbound calls
● Identify customers’ needs, clarify information, research the issue at hand and provide solutions
● Work in coordination with the internal support teams to ensure quick resolutions
● Document any feedback received from the customers for review by the product team at a later stage
● Label the queries we receive from customers under different tags to understand what drives support traffic
● Identify and resolve pain points for end-users in coordination with the rest of the Customer Experience team
● Track relevant support metrics and prepare reports for the purpose of quality assessment file
What we’re looking for
● 1 to 3 years work experience in customer experience
● Proficient in English and Hindi
● Great organizational and time management abilities
● Superb communication, collaboration, and problem-solving skills
Customer Service Representative
Posted 1 day ago
Job Viewed
Job Description
MSI Services Pvt. Ltd is currently hiring suitable candidates for the role - "Associate" within our business operations in Bangalore, India. We prefer immediate joiners or short notice joiners.
This role offers a structured career path with opportunities to progress into senior positions, leadership roles, or cross-functional projects. We are an equal opportunity employer with growth based on meritocracy.
Summary:
The Sales Support team in India is tasked with overseeing and improving both sales and customer support functions. This encompasses addressing customer queries through phone calls, chat, and emails as part of the customer support responsibilities.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Answering inbound calls for B2B customers.
- Dialing outbound calls for lead generation or sales support.
- Handling chat queries and providing email support.
- Keeping up to date with product knowledge and industry trends.
- Resolving customer complaints and ensuring customer satisfaction.
- Perform additional duties as required and/or requested.
Desired Candidate Profile:
- Minimum of 1 – 4 years of experience in INTERNATIONAL VOICE PROCESS .
- The candidate should have relationship management skills since the job will involve liasoning with customers and US stakeholders.
- The Candidate should have the ability to multi-task, prioritize and ability to learn more and be flexible.
- The candidate must have excellent interpersonal and communication (verbal & written) skills with all levels of employees and management.
- The candidate should have excellent PC skills and should be well versed with Microsoft Products like Excel, Word and Access (optional).
- Strong attention to details and good follow-up skills.
- Ability to work effectively with other organizations and individuals at all levels with minimal supervision and assumes accountability for issues until final resolution.
- Flexible to night shifts is mandatory.
- The candidate should have fluency in speaking French.
This role offers a structured career path with opportunities to progress into senior positions, leadership roles, or cross-functional projects we are equal opportunity employer with growth based on meritocracy.
We shall prioritize candidates based out of Bangalore and available to join with short notice / sooner.
Customer Service Representative
Posted 1 day ago
Job Viewed
Job Description
Job Responsibilities / Authorities
- Receive inbound Calls/Emails/Chats and ensure that cases and interactions are logged correctly in the required tool
• Provide recruitment support to candidates (fresh applicants, rehire) as per defined processes
• Walk customers/ Provide navigational support on self service portal
• Ensure security verifications are carried out per company policies and procedures and is lines with the GDPR guidelines
Knowledge & Skill Requirement
- Ability to demonstrate an efficient use of customer service technologies to complete a customer transaction using Ticket Tracking System (Service Now preferred), ERP systems, Microsoft Office Suite, and Internet Explorer
- Prior international BPO work experience preferred
Working Hours:
• Shift will be in any of United States of America time zones
• Open to work in rotating work week (Mon-Fri, Tue-Sat, Wed-Sun)
Interested Candidate Kindly Contact:
HR Sahil
Contact No
Customer Service Representative
Posted 1 day ago
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Job Description
We are Hiring for one of our leading client from multiple locations.
Position: Customer support executive
Qualification: Graduation / Undergraduates
Work from office – Mumbai, Thane, Bangalore, Gurugram, Noida, Pune
Job Description
0 - 2 years of experience in Customer queries and provide supports with good communication skills
Package: 16K To 32K + Incentives + Allowances
Shift Mode:- Day/ Night / Rotational shift - Worm from office
Required:
Fluency in English communication
Languages: - English
Immediate joining
Interview mode: (Virtual / Walk-In)
Interested candidates can let me know or share your updated resume to HR Anand or
(share resume via WhatsApp or Email ) Refer your friend's / Colleagues
Thanks & Regards
Anand. S
Customer Service Representative
Posted today
Job Viewed
Job Description
SciPlay is a leading developer and publisher of digital games on mobile and web platforms, providing highly entertaining free-to-play games that millions of people play every day for their authenticity, engagement and fun.
SciPlay currently offers nine core games, including social casino games Jackpot Party Casino, Gold Fish Casino Slots, Hot Shot Casino and Quick Hit Slots, and casual games MONOPOLY Slots, Bingo Showdown, 88 Fortunes Slots, Backgammon Live and Solitaire Pet Adventure with offices all over the world
Position Summary
- Strong verbal and written communication skills.
- Has knowledge of concepts, practices, and procedures about technical and customer support and troubleshooting software and operating systems.
- Resolving conflicts and interpersonal skills
- Quality focus
- Working knowledge of Microsoft office products
- Product & market knowledge, a willingness to expand one's knowledge by learning game-specific issues and potential fixes for an extensive library of existing products.
- The ability to explain complex technical terms in the simplest form to assist customers with questions/troubleshooting in areas in which they may not be familiar.
- Basic web and server coding preferred but not required
- Casino/slot gaming experience and expertise
- Strong problem solving skills
- Gaming experience - Good to have. Prioritize gaming field experienced candidates while shortlisting.
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Customer Service Representative
Posted today
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Job Description
Job Summary:
We are seeking a friendly, detail-oriented, and professional Customer Service Representative (CSR) to join our team. The CSR will serve as the first point of contact for customers, handling inquiries, resolving complaints, and ensuring a positive customer experience across all touchpoints (phone, email, chat, or in-person).
Key Responsibilities:
- Respond promptly and professionally to customer inquiries via phone, email, live chat, or social media.
- Resolve product or service problems by clarifying issues, determining the cause, selecting the best solution, and following up to ensure resolution.
- Maintain accurate records of customer interactions, transactions, comments, and complaints.
- Provide product/service information and support to customers.
- Escalate unresolved issues to the appropriate internal teams.
- Follow communication procedures, guidelines, and policies.
- Contribute to team efforts by accomplishing related tasks as needed
Job Types: Full-time, Permanent
Pay: ₹15, ₹20,000.00 per month
Work Location: In person
Customer Service Representative
Posted 1 day ago
Job Viewed
Job Description
SciPlay
is a leading developer and publisher of digital games on mobile and web platforms, providing highly entertaining free-to-play games that millions of people play every day for their authenticity, engagement and fun.
SciPlay currently offers nine core games, including social casino games Jackpot Party Casino, Gold Fish Casino Slots, Hot Shot Casino and Quick Hit Slots, and casual games MONOPOLY Slots, Bingo Showdown, 88 Fortunes Slots, Backgammon Live and Solitaire Pet Adventure with offices all over the world
Position Summary
- Strong verbal and written communication skills.
- Has knowledge of concepts, practices, and procedures about technical and customer support and troubleshooting software and operating systems.
- Resolving conflicts and interpersonal skills
- Quality focus
- Working knowledge of Microsoft office products
- Product & market knowledge, a willingness to expand one's knowledge by learning game-specific issues and potential fixes for an extensive library of existing products.
- The ability to explain complex technical terms in the simplest form to assist customers with questions/troubleshooting in areas in which they may not be familiar.
- Basic web and server coding preferred but not required
- Casino/slot gaming experience and expertise
- Strong problem solving skills
- Gaming experience - Good to have. Prioritize gaming field experienced candidates while shortlisting.
Customer Service Representative
Posted today
Job Viewed
Job Description
Salary:18,000-20,000
Location: Shivaji Nagar Bangalore
Role Description
This is a full-time on-site role for a Customer Service Representative located in Bangalore. The Customer Service Representative will be responsible for providing exceptional customer service and support, ensuring customer satisfaction and enhancing the customer experience. Day-to-day tasks include responding to customer inquiries, resolving issues, managing customer accounts, and maintaining accurate records of customer interactions.
Qualifications
- Skills in Customer Service, Customer Support, and Customer Experience
- Proficiency in ensuring Customer Satisfaction
- Excellent written and verbal communication skills
- Strong problem-solving abilities and attention to detail
- Ability to work effectively in a fast-paced environment
- High school diploma or equivalent; Bachelor's degree is a plus