24 Customer Service jobs in Kanpur

Greetings from Live Connections!

We're Hiring: Customer Service Representatives – Work from Home (Pan India)

Join one of India’s leading E-Commerce brands and be part of a dynamic, customer-focused team!

Position: Customer Service Representative

️ Joining Date: Immediate

Work Model: 100% Remote (Work from Home)

Employment Type: 3-months contract

Who Can Apply?

We're looking for motivated individuals who are eager to make a difference and grow their careers in customer service.

️ Educational Qualification: Undergraduate students / Graduates (any stream)

️ Experience: Freshers OR candidates with 6–12 months of customer service experience

️ Languages: Must be fluent in English & Hindi (spoken and written)

️ Soft Skills: Excellent communication, empathy, problem-solving attitude, and professionalism

Technical Requirements (Must-Have):

To ensure a smooth remote work experience, you must have the following:

• Laptop/Desktop with Intel i5 7th Gen or above

• Minimum 8GB RAM

• Webcam (functional and clear video quality)

• Stable broadband connection : 20 Mbps+ speed

• UPS/Power Backup to avoid disruptions

• ISB-compatible headset for clear communication

What You'll Do:

• Provide excellent customer support via voice/chat/email
• Address queries related to orders, refunds, deliveries, etc.
• Maintain a positive, solution-oriented attitude
• Follow client protocols and quality standards

Ready to apply or want to know more?

Drop your resume to /79955 75019

Role Description

Customer Service Representative Voice Process

Inbound / Outbound Customer Service

Qualifications

• Customer Service Representatives
• Customer Support
• Customer Satisfaction
• Customer Service
• 24x7 rotational Shifts
• 9 hours of login every day.
• Graduate Fresher / Experienced
• 6 Days Working
• Excellent English + Hindi (B28 high)
• Candidate should have their own system as follows
• Windows 10
• 8GB RAM or above
• i5 processor or above, 7th Gen & above
• Broadband connection with minimum speed of 20 MBPS
• Typing/ Speed Accuracy: 25wpm/ 85%

Rounds of Interview:

• HR
• OPS ROUND
• SYSTEM CHECK

Salary

• 18,400 CTC for Fresher
• 24500 CTC For Experience

NOTE -All Round will be on Google meet.

Thanks & Regards,

HR Team.

Job Description

Triple

Triple is leading the way in remote work solutions, helping small and medium-sized businesses in North America build highly efficient remote teams for Administration, Customer Service, Accounting, Operations, and back-office roles. Our focus has always been on our Clients, People, and Planet, ensuring our operations contribute positively across these key areas. Distinguished by its rigorous standards, Triple excels in:

• Selectively recruiting the top 1% of industry professionals
• Delivering in-depth training to ensure peak performance
• Offering superior account management for seamless operations

Embrace unparalleled professionalism and efficiency with Triple, where we redefine the essence of remote hiring.

Summary

This is a full-time remote role for a Senior Customer Support. The Representative will be responsible for providing excellent customer service to customers through calls, handling inquiries, resolving issues, and ensuring customer satisfaction. The Representative will also be accountable for maintaining accurate customer records in the CRM system, achieving customer service targets and goals, and communicating customer feedback to the management team.

Responsibilities

• Customer Interaction: Communicate with customers via phone, email, and chat, demonstrating empathy, active listening, and professionalism at all times.
• Issue Resolution: Identify customer concerns and find effective solutions, aiming for first-contact resolution whenever possible, while adhering to company policies and guidelines.
• Product Knowledge: Maintain a deep understanding of the products or services to answer customer queries and provide appropriate recommendations accurately.
• Documentation: Accurately record customer interactions, transactions, and issues in the CRM system, ensuring a comprehensive record of customer interactions.
• Problem-Solving: Analyze complex situations, think critically, and take proactive steps to resolve issues, collaborating with other departments when necessary.
• Compliance: Adhere to company policies, industry regulations, and ethical standards, ensuring customer data privacy and security.
• Continuous Improvement: Participate in ongoing training and development programs to enhance your skills and knowledge, contributing to improving customer service processes.
• Feedback Handling: Gather customer feedback and report recurring issues or suggestions to the appropriate teams for process improvement.
• Team Collaboration: Collaborate with fellow team members to share insights, knowledge, and best practices, fostering a supportive work environment.

Qualifications

• Customer Support, Customer Satisfaction, and Customer Experience skills
• Excellent problem-solving and analytical skills
• Ability to multitask and prioritize workload in a fast-paced environment
• Experience with CRM systems and contact center technologies
• Excellent verbal and written communication skills
• Ability to work independently and remotely
• A bachelor's degree or higher in a related field is preferred
• Experience in a customer service or contact center environment is preferred

Schedule (US Shifts Only)

Eastern Time - 6:30 p.m. - 3:30 a.m. IST, Rotational Shifts

Pacific Time - 9:30 p.m. - 6:30 a.m. IST, Rotational Shifts

Logistical Requirements

Quiet and brightly illuminated work environment

Laptop with a Minimum of 8GB RAM, an i5 8th gen processor

720P Webcam and Headset

A reliable ISP with a minimum speed of 100 Mbps

Smartphone