Explore customer service job opportunities in 201 Customer Service jobs in Surat
Customer Service Representative
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About the job
Coats is a world leader in thread manufacturing and structural components for apparel and footwear, as well as an innovative pioneer in performance materials. These critical solutions are used to create a wide range of products, including ones that provide safety and protection for people, data and the environment.
Trusted by the world's leading companies to deliver crucial, innovative, and sustainable solutions, we provide value-adding products including apparel, footwear and specialty threads.
With a proud heritage dating back more than 250 years and a spirit of evolution to constantly stay ahead of changing market needs, we have operations across 50 countries with a workforce of over 17,000, serving our customers worldwide.
Following the acquisition of Texon and Rhenoflex, new Coats Footwear now has a complete range of footwear components to meet your needs, from heel counters to toe puffs and everything in-between. Through our technologically diverse product portfolio, we can cater to both current and future trends, setting new standards in the process, turning customer ideas into a reality and accelerating sustainability.
Headquartered in the UK, Coats* connects talent, textiles, and technology to make a better and more sustainable world.
For more info, visit our website:
Role Purpose:
- The purpose of this role is to provide one stop/single point of contact for customers across the country/cluster while proactively servicing, building strong customer relationship and supporting as well as promoting digital solutions/channels and marketing campaigns to improve overall service, customer experience and satisfaction and grow sales
- This role is also responsible for supporting customers by managing their orders, queries, concerns and complaints in an efficient, accurate and empathetic manner in line with our established policies, process, best practices and technology.
- Promoting, up-selling and cross-selling of Coats products and services is also a key responsibility of this role.
Principal Accountabilities and Key Activities:
First Line Support
- Provide first line support to customers on their day-to-day general enquiries on products and service
- Proactively explore customer needs and pain points through daily interactions and coordinate with the Commercial team to maximise sales leads and opportunities through internal collaboration tools
- Maximise "Sell What We Have" and manage customer enquiries on stock availability check and requests for urgent delivery by offering alternative items available in stock to customers
Bulk Order Management
- Administer customer orders by coordinating with internal functional teams to strive for meeting customer requests accurately and promptly in compliance to internal policies and best practices.
- Enter orders into SAP and communicate ETD with customers (for customers who do not use eCommerce platform)
- Manage to revise or cancel orders as per customer’s requests and corresponding company policies and good practices
- Monitor and track orders to ensure they are processed successfully internally to meet customer delivery requirement.
- Communicate proactively, accurately and timely to customers when orders are not processed successfully or fail to deliver as per customer’s requests due to customer issues or internal reasons.
- Coordinate with internal functional teams (Commercial, Sales Support, Planning, Supply Chain, Warehouse etc…) and external parties (forwarders, courier companies, customs etc…) for delivery arrangement including proforma invoice, shipping instruction and corresponding documents.
- Manage and process customer consignment stock (if applicable).
Sample Request Management
- Enter sample/DTM request into online sampling platform and communicate ETD with customers (for customers who do not use online sampling platform)
- Coordinate with functional teams (Commercial, Sales Support, Lab, Planning, Supply Chain, Warehouse etc…) to ensure customer sample requests are executed and delivered as sampling service lead time
Customer Complaint Management
- Be the process owner of customer complaint management to ensure complaints are received, registered, communicated, escalated (when needed), resolved and closed in efficient, empathetic and accurate manner
- Be sensitive to subtle indications of changes or dissatisfaction with the account and report to immediate supervisor
- Coordinate and collaborate with internal functional teams (Commercial, Finance, Supply Chain etc…) in responding and resolution of complaints in speed
- Manage returns, issue of credit/debit notes and invoicing adjustment as to close customer complaints in compliance to internal policies and best practices
Promote and support customer self-service of Coats digital tools
- Support customer digital adoption by selling the benefits and providing training to customers of the established digital tools
- Manage customer enquiries of the use of digital tools and troubleshoot customer issues, escalate and follow up with respective functional teams to sustain / enhance the use digital tools by customers
- Identify and escalate to the immediate supervisor any opportunity for process improvement
Promotion, up-selling and cross-selling of Coats products and services
- Actively promote products and services to customers to increase sales
- Identify potential opportunities for further share growth with existing customers
- Assist customers to select right thread for their application
- Following up on prospects and potential that have been previously identified
Education, Qualification and Experience:
Essential:
1. Freshers and Previous experience in customer service is preferred
2. Be customer-focused and target-oriented
3. Good communication, collaboration, interpersonal and influential skills
4. A proactive and ‘can do’/problem solving approach
5. Capable of working in a competitive, demanding and time-critical environment
6. Proven ability to follow up thoroughly and in detail
7. Ability to handle customers with empathy and confidence and understand customer needs & pain points
8. Strong growth mindset to learn new knowledge and skills to strive to be a world-class customer service team
At Coats Group, we are committed to innovation, excellence, and fostering a diverse and collaborative environment where every team member can thrive. If you are passionate about making an impact in the textile industry and eager to join a global leader with a rich heritage and a forward-thinking approach, we invite you to take the next step in your career with us.
Apply now to be part of our dynamic team and help shape the future of textiles.
Customer Service Representative
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Company Name: Santacruz Telemarketing Pvt. Ltd.
Position Title: Voice Process Associate
Experience: 2 to 4 years
Shift Timing: Night Shift (US Shift Hours)
Location: Ahmedabad
Job Summary:
We are seeking experienced and energetic Voice Process Associates to support our US-based clients. The ideal candidate should have excellent English communication skills, experience in international voice processes, and the ability to handle high-pressure customer interactions with professionalism.
Key Responsibilities:
- Handle inbound and outbound customer calls from US clients.
- Resolve queries related to products, services, billing, or technical issues.
- Maintain accurate records of customer interactions and follow-up actions.
- Ensure high levels of customer satisfaction through prompt and efficient service.
- Adhere to process workflows, scripts, and quality standards.
Required Skills & Qualifications:
- Graduate in any stream.
- 2–4 years of experience in US voice process/customer support.
- Excellent verbal communication skills in English (mandatory).
- Familiarity with CRM tools and call center software.
- Ability to work night shifts and meet performance metrics.
Preferred Attributes:
- US accent experience supporting North American clients.
- Problem-solving attitude with the ability to think on your feet.
Benefits:
- Competitive salary and performance incentives
- Career advancement opportunities
- One-Year retention bonus
- Allowances
Customer Service Representative
Posted today
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Job Description
About the Company
The ideal candidate loves talking to people and proactively solving issues. You will be responsible for converting customers into passionate evangelists.
About the Role
The role involves engaging with customers and ensuring their needs are met effectively.
Responsibilities
- Communicate with customers via phone, email and chat
- Provide knowledgeable answers to questions about product, pricing and availability
- Work with internal departments to meet customer's needs
- Data entry in various platforms
Qualifications
- Excellent phone etiquette and excellent verbal, written, and interpersonal skills
- Ability to multi-task, organize, and prioritize work
- Need to resolve technical queries related to Samsung home appliances
- Qualification: Btech, BCA, Bsc Computer Science, Diploma in Engineering
- Gujarati, English and Hindi language is required
Required Skills
- Excellent communication skills
- Technical troubleshooting abilities
Preferred Skills
- Experience in customer service
Pay range and compensation package
CTC-21 K
It is a Work from home job and fresher can also apply.
System Requirements
- i5 or above
- Windows 11 or above
- Wifi speed- 20 Mbps or above
- UPS or inverter required
- 8GB RAM or above
For more Information, please call Hr Alisha
Equal Opportunity Statement
We are committed to diversity and inclusivity in our hiring practices.
Customer Service Representative
Posted today
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Job Title: Customer Service Representative (US Clients)
Location: Remote, INDIA
Timings: 6:30 pm to 3:30 am IST (US Shift)
Job Overview
We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. In this role, you will be the first point of contact for our US-based clients, providing exceptional support and ensuring a positive customer experience. You will handle inquiries, resolve issues, and maintain strong client relationships through professionalism, empathy, and clear communication.
Key Responsibilities
- Serve as the primary contact for US clients via phone, email, and chat.
- Respond promptly to inquiries and provide accurate information about products, services, and policies.
- Resolve customer complaints efficiently while ensuring a positive customer experience.
- Maintain detailed records of client interactions, transactions, and feedback.
- Escalate complex issues to the appropriate department while ensuring timely resolution.
- Build and maintain strong relationships with clients by understanding their needs.
- Meet performance metrics related to response time, customer satisfaction, and issue resolution.
- Stay updated with company products, services, and industry knowledge to assist clients effectively.
Qualifications
- Bachelor’s degree or equivalent experience preferred.
- 1–3 years of experience in customer service (experience with US clients preferred).
- Excellent verbal and written communication skills in English.
- Strong problem-solving abilities and attention to detail.
- Proficiency with CRM systems, ticketing tools, and MS Office/Google Workspace.
- Ability to work in a fast-paced environment and manage multiple tasks.
- Flexibility to work in US time zones.
Preferred Skills
- Prior experience in BPO, IT, SaaS, or US-based client support roles.
- Knowledge of customer success practices and client retention strategies.
Customer Service Representative
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Role & responsibilities
- International chat/Voice process
- Excellent English communication is a must (spoken & written)
- Rotational shifts & 2 days rotational week off
- Work Location - Pune
- Freshers & graduates can apply
Note :- Interested candidates kindly, share me your cv on number
Customer service representative
Posted today
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Job Description
Customer Service Representative
Posted 14 days ago
Job Viewed
Job Description
About the Company
The ideal candidate loves talking to people and proactively solving issues. You will be responsible for converting customers into passionate evangelists.
About the Role
The role involves engaging with customers and ensuring their needs are met effectively.
Responsibilities
- Communicate with customers via phone, email and chat
- Provide knowledgeable answers to questions about product, pricing and availability
- Work with internal departments to meet customer's needs
- Data entry in various platforms
Qualifications
- Excellent phone etiquette and excellent verbal, written, and interpersonal skills
- Ability to multi-task, organize, and prioritize work
- Need to resolve technical queries related to Samsung home appliances
- Qualification: Btech, BCA, Bsc Computer Science, Diploma in Engineering
- Gujarati, English and Hindi language is required
Required Skills
- Excellent communication skills
- Technical troubleshooting abilities
Preferred Skills
- Experience in customer service
Pay range and compensation package
CTC-21 K
It is a Work from home job and fresher can also apply.
System Requirements
- i5 or above
- Windows 11 or above
- Wifi speed- 20 Mbps or above
- UPS or inverter required
- 8GB RAM or above
For more Information, please call Hr Alisha
Equal Opportunity Statement
We are committed to diversity and inclusivity in our hiring practices.
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Customer Service Representative
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We are looking for an experienced and reliable **Female **Customer Service Representative (CSR) who is enthusiastic and passionate about connecting with and handling customers - an individual who loves communicating with customers and solving their concerns. We are looking for someone who takes pride in delivering optimum customer satisfaction at all times. You may receive inbound call requests or make outbound calls, fulfill orders, solve problems, transmit messages, and share important details with the concerned department.
- **Designation: Customer Service Representative**_
- **Work Mode: Full Time**_
- **Duties/Responsibilities**:_
- Handle customer's inquiries promptly and accurately.
- Serve customers by providing product and service information and resolving product and service problems.
- Maintain customer records by updating account information.
- Resolve product or service problems by clarifying the customer’s complaint, determining the cause of the problem, selecting, and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution.
- Prepare feedback reports about products or services by collecting and analyzing customer information.
- Contribute to team effort and product/service growth by accomplishing related results acquired because of feedback.
- Compile proper information to record/resolve the customer’s query, or complaint or provide auxiliary service.
- Address problems and requests by transmitting information to the appropriate entity on the middle-level management.
- Write service orders, ensuring all paperwork is legibly and accurately completed, with all customer requests or points of concern documented.
- Anticipate escalation and take over calls when needed.
- Client management and coordination for day-to-day operations.
- Call monitoring and providing actionable insights to improve performance.
- Perform other related duties as assigned.
**What we require (Desired Skills and abilities) Skills**:
- Comfortable to work in night shifts (US time zone)
- Strong verbal and written communicator.
- Good negotiation and problem-solving skills.
- Should have good communication skills.
- Managing Sales.
**Job Types**: Full-time, Permanent
**Salary**: ₹15,000.00 - ₹40,000.00 per month
**Benefits**:
- Flexible schedule
Schedule:
- Monday to Friday
- Night shift
- US shift
Supplemental pay types:
- Yearly bonus
**Education**:
- Bachelor's (preferred)
**Experience**:
- Customer service: 1 year (preferred)
**Language**:
- English (preferred)
Ability to Commute:
- Katargam, Surat, Gujarat (required)
Ability to Relocate:
- Katargam, Surat, Gujarat: Relocate before starting work (required)
Work Location: In person
**Speak with the employer**
Customer Service Representative
Posted today
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Job Description
Position Summary:
KRA:
- **Greet customers as they enter the gaming zone and assist them in finding the games they are interested in**:
- **Provide excellent customer service by answering customer inquiries, resolving complaints, and maintaining a friendly demeanour**:
- **Demonstrate gaming skills to customers and explain gaming rules and techniques**:
- **Ensure the safety of customers in the gaming zone by adhering to all safety regulations and monitoring the activities of customers**:
- **Suggestive selling to customers and achieve sales targets**:
- **Maintain the cleanliness and upkeep of the gaming zone**:
- **Train and guide new employees on customer service, complaint handling, and gaming skills**:
- **Keep up-to-date with gaming trends and developments in the gaming industry**:
- **Complete other tasks assigned by the management team**
REQUIREMENT:
- **Minimum 12th pass**:
- **Basic sales skills**:
- **Excellent communication skills in Hindi and the local language**:
- **Ability to read in English**:
- **High energy and positive attitude**:
- **Comfortable with handling complaints and providing excellent customer service**
**Job Types**: Full-time, Permanent, Fresher
Pay: ₹14,000.00 - ₹22,000.00 per month
**Benefits**:
- Paid time off
- Provident Fund
Schedule:
- Rotational shift
**Language**:
- Hindi (required)
Work Location: In person
Expected Start Date: 01/02/2025
Senior Customer Service Representative
Posted 4 days ago
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Job Description
Key Responsibilities:
- Handle a high volume of inbound customer inquiries via phone, email, and chat in a professional and timely manner.
- Provide accurate and comprehensive information about products, services, and policies.
- Troubleshoot and resolve customer issues, complaints, and requests with empathy and efficiency.
- Escalate complex issues to appropriate departments or senior staff when necessary.
- Maintain detailed records of customer interactions and transactions using the CRM system.
- Identify and assess customers' needs to achieve satisfaction.
- Go the extra mile to engage customers and build rapport.
- Assist with processing orders, returns, and exchanges.
- Provide feedback to management on customer service trends and product issues.
- Contribute to team goals by achieving individual performance metrics.
Qualifications:
- High school diploma or equivalent; Associate's or Bachelor's degree is a plus.
- Minimum of 3 years of experience in customer service, preferably in a call center or retail environment.
- Excellent verbal and written communication skills.
- Strong active listening and problem-solving abilities.
- Proficiency with CRM software and ticketing systems.
- Ability to multitask and manage time effectively in a fast-paced environment.
- Patience and empathy when dealing with customer concerns.
- Adaptability to new processes and technologies.
- A team-oriented mindset and a positive attitude.
- Previous experience in customer support for e-commerce platforms is advantageous.