IT Support Engineer(L1) - Genpact
Posted 4 days ago
Job Viewed
Job Description
Key Responsibilities:
1. Incident & SR Management through CRM tool. (Service Now)
2. End User Experience Management. (Interact, meet, and greet professionally along with speedy resolution to their issues and requirements)
3. End Point Readiness. (Imaging, Media Sanitization (Kill Disk, Blanco etc.), Reimaging, QC, Labelling)
4. IMAC Support. (Laptops, CBs, MacBook’s, Desktops, and related peripherals, Print and Scan devices)
5. End Point Support. (Remote and Deskside) (First Level H/W & OS & Application Support). (Laptops, CBs, MacBook’s, Desktops, and related peripherals, Print and Scan devices; Windows & Mac OS ; Standard Applications)
6. End Point Redeployment. (Part Replacement, Unit Replacement, Media Sanitization, QC and reimaging if needed)
7. Vendor Partner Liasoning. (Warranty Coordination & Escalation with OEMs or partners)
8. Scheduled Activities. (Training Rooms checks, VC Rooms Checks, DC Hygiene Activities, others)
9. Metrics and SLA's Awareness.
Qualification & Certifications
Graduate OR 3 Years Diploma in Electronics & Communication or Computer Engg.
1-2 years of experience.
Understanding of ITIL Best Practices.
Good domain knowledge and technical orientation.
Soft Skills:
Customer Service and Problem-Solving attitude.
Good communications skills in English and local Language.
Should be able to deliver on tight timelines.
IT Support Engineer(L1) - Genpact
Posted today
Job Viewed
Job Description
Key Responsibilities:
1. Incident & SR Management through CRM tool. (Service Now)
2. End User Experience Management. (Interact, meet, and greet professionally along with speedy resolution to their issues and requirements)
3. End Point Readiness. (Imaging, Media Sanitization (Kill Disk, Blanco etc.), Reimaging, QC, Labelling)
4. IMAC Support. (Laptops, CBs, MacBook’s, Desktops, and related peripherals, Print and Scan devices)
5. End Point Support. (Remote and Deskside) (First Level H/W & OS & Application Support). (Laptops, CBs, MacBook’s, Desktops, and related peripherals, Print and Scan devices; Windows & Mac OS ; Standard Applications)
6. End Point Redeployment. (Part Replacement, Unit Replacement, Media Sanitization, QC and reimaging if needed)
7. Vendor Partner Liasoning. (Warranty Coordination & Escalation with OEMs or partners)
8. Scheduled Activities. (Training Rooms checks, VC Rooms Checks, DC Hygiene Activities, others)
9. Metrics and SLA's Awareness.
Qualification & Certifications
Graduate OR 3 Years Diploma in Electronics & Communication or Computer Engg.
1-2 years of experience.
Understanding of ITIL Best Practices.
Good domain knowledge and technical orientation.
Soft Skills:
Customer Service and Problem-Solving attitude.
Good communications skills in English and local Language.
Should be able to deliver on tight timelines.
IT Support Engineer(L1) - Genpact
Posted 4 days ago
Job Viewed
Job Description
1. Incident & SR Management through CRM tool. (Service Now)
2. End User Experience Management. (Interact, meet, and greet professionally along with speedy resolution to their issues and requirements)
3. End Point Readiness. (Imaging, Media Sanitization (Kill Disk, Blanco etc.), Reimaging, QC, Labelling)
4. IMAC Support. (Laptops, CBs, MacBook’s, Desktops, and related peripherals, Print and Scan devices)
5. End Point Support. (Remote and Deskside) (First Level H/W & OS & Application Support). (Laptops, CBs, MacBook’s, Desktops, and related peripherals, Print and Scan devices; Windows & Mac OS ; Standard Applications)
6. End Point Redeployment. (Part Replacement, Unit Replacement, Media Sanitization, QC and reimaging if needed)
7. Vendor Partner Liasoning. (Warranty Coordination & Escalation with OEMs or partners)
8. Scheduled Activities. (Training Rooms checks, VC Rooms Checks, DC Hygiene Activities, others)
9. Metrics and SLA's Awareness.
Qualification & Certifications
Graduate OR 3 Years Diploma in Electronics & Communication or Computer Engg.
1-2 years of experience.
Understanding of ITIL Best Practices.
Good domain knowledge and technical orientation.
Soft Skills:
Customer Service and Problem-Solving attitude.
Good communications skills in English and local Language.
Should be able to deliver on tight timelines.
IT Support Engineer(L1) - Genpact
Posted today
Job Viewed
Job Description
Key Responsibilities:
1. Incident & SR Management through CRM tool. (Service Now)
2. End User Experience Management. (Interact, meet, and greet professionally along with speedy resolution to their issues and requirements)
3. End Point Readiness. (Imaging, Media Sanitization (Kill Disk, Blanco etc.), Reimaging, QC, Labelling)
4. IMAC Support. (Laptops, CBs, MacBook's, Desktops, and related peripherals, Print and Scan devices)
5. End Point Support. (Remote and Deskside) (First Level H/W & OS & Application Support). (Laptops, CBs, MacBook's, Desktops, and related peripherals, Print and Scan devices; Windows & Mac OS ; Standard Applications)
6. End Point Redeployment. (Part Replacement, Unit Replacement, Media Sanitization, QC and reimaging if needed)
7. Vendor Partner Liasoning. (Warranty Coordination & Escalation with OEMs or partners)
8. Scheduled Activities. (Training Rooms checks, VC Rooms Checks, DC Hygiene Activities, others)
9. Metrics and SLA&aposs Awareness.
Qualification & Certifications
Graduate OR 3 Years Diploma in Electronics & Communication or Computer Engg.
1-2 years of experience.
Understanding of ITIL Best Practices.
Good domain knowledge and technical orientation.
Soft Skills:
Customer Service and Problem-Solving attitude.
Good communications skills in English and local Language.
Should be able to deliver on tight timelines.
Skills Required
Desktops, Sanitization, Windows, Service Now, Laptops, Mac Os
Sr Business Process Analyst

Posted 3 days ago
Job Viewed
Job Description
With 80,000 customers across 150 countries, UKG is the largest U.S.-based private software company in the world. And we're only getting started. Ready to bring your bold ideas and collaborative mindset to an organization that still has so much more to build and achieve? Read on.
At UKG, you get more than just a job. You get to work with purpose. Our team of U Krewers are on a mission to inspire every organization to become a great place to work through our award-winning HR technology built for all.
Here, we know that you're more than your work. That's why our benefits help you thrive personally and professionally, from wellness programs and tuition reimbursement to U Choose - a customizable expense reimbursement program that can be used for more than 200+ needs that best suit you and your family, from student loan repayment, to childcare, to pet insurance. Our inclusive culture, active and engaged employee resource groups, and caring leaders value every voice and support you in doing the best work of your career. If you're passionate about our purpose - people -then we can't wait to support whatever gives you purpose. We're united by purpose, inspired by you.
Job Summary:
UKG is seeking an experienced Business Process Analyst II to join our UKG Strategic Services Team. They will be dedicated to helping organizations improve their services' processes, enhance employee experiences, and drive business growth. This Business Process Analyst role will be responsible for participating in and implementing cross-functional initiatives to improve efficiency, workflows, and user experience. The successful candidate will possess strong analytical skills, excellent problem-solving abilities, and a deep understanding of HCM processes.
Duties and Responsibilities:
- Identify opportunities for improvement and develop strategic initiatives to enhance the efficiency and effectiveness of business processes.
- Collaborate cross-functionally with UKG stakeholders and other business units to integrate continuous improvement and research into daily operations, aligning with our broader vision and strategy.
- Develop a deep understanding of UKG's business objectives and apply your expertise to support and advance these goals.
- Apply design thinking principles to craft innovative solutions that enhance customer, partner, and employee experiences across services.
- Build comprehensive knowledge of UKG's business landscape, team roles, and industry best practices to inform decision-making and drive improvement.
- Engage stakeholders in shaping future outcomes, communicating complex information in clear, accessible terms.
- Document and maintain business processes, including process maps, workflows, and standard operating procedures (SOPs), ensuring clarity and consistency.
- Leverage technology to implement cross-functional process improvements, gaining exposure to a variety of tools, functions, and teams across the organization.
- Participate in key initiatives aimed at optimizing operations and enhancing data utilization.
- Collaborate on defining and tracking KPIs to measure the impact of process improvements and inform strategic decisions.
- Monitor performance against process standards, support rollout efforts, and make adjustments as needed to ensure continuous improvement.
- Project Management: Demonstrated ability to lead cross-functional initiatives, manage project timelines, scope, and deliverables, and drive execution from planning through completion using structured methodologies.
- Skilled in negotiating priorities, resources, and outcomes with stakeholders at all levels, while resolving conflicts and aligning teams toward shared goals.
- Effectively present complex information, project updates, and strategic recommendations to stakeholders, including senior leadership, ensuring clarity, alignment, and informed decision-making.
Qualifications:
Required Qualifications:
- 1-2+ years of experience in process improvement and mapping, business / functional requirements analysis - Able to learn the big picture, speculate and conceptualize outcomes and identify trends
- Ability to handle heavy workload, manage multiple projects, facilitate the activities of dynamic workgroups, and multi-task in a fast paced environment under tight deadlines
- Enthusiasm for and ability to create software applications that meet customer needs
- Strong Problem Solving Skills - Ability to analyze and critically evaluate gathered information to anticipate issues, raise risk, and make priority decisions.
- Ability to decompose high-level concepts into details and distinguish solution ideas from process, use cases, and requirements, translating to document each scenario
- Must have working knowledge of MS Visio or Lucid Chart, MS Excel, MS Word, and MS Project
- High degree of project planning, organizational and time management skills, with attention to detail
- Self-motivated and willing to "do what it takes" to get the job done
Preferred Qualifications:
- Experience in gathering requirements, documentation and communication
- Experience in HRMS/Payroll industry and/or UKG Pro products
- Experience using Lean Six Sigma or 'Agile' methodologies
Interpersonal Skills:
- High degree of self-motivation to learn new methodologies/technologies that will enhance job performance
- Detail oriented
- Be able to work with different personalities and bring them together towards a common goal
- Work in multi-cultural environments therefore, sensitivity and understanding of different work approaches is important
- Being able to interact with others, communicate well and ask questions
- Work effectively as a member of a team and independently
- Team Player
Education/Certification/License:
- Lean/Six Sigma Certification
- Business Analysis Certification (CBAP - Certified Business Analysis Professional)
- Bachelor's Degree in Information Systems, Business Administration or related discipline highly preferred.
Where we're going
UKG is on the cusp of something truly special. Worldwide, we already hold the #1 market share position for workforce management and the #2 position for human capital management. Tens of millions of frontline workers start and end their days with our software, with billions of shifts managed annually through UKG solutions today. Yet it's our AI-powered product portfolio designed to support customers of all sizes, industries, and geographies that will propel us into an even brighter tomorrow!
UKG is proud to be an equal opportunity employer and is committed to promoting diversity and inclusion in the workplace, including the recruitment process.
Disability Accommodation in the Application and Interview Process
For individuals with disabilities that need additional assistance at any point in the application and interview process, please email
NOTICE ON HIRING SCAMS
UKG will never ask you for a copy of your driver's license, social security card, or passport during a job interview. For new hires, we do not ask for payment for equipment purchase, cost for training, or to receive onboarding documents. UKG does not make job offers outside of our formal hiring process. To help protect yourself against potential hiring scams, learn more about our formal hiring process, outlined here ( .
ABOUT OUR JOB DESCRIPTIONS
All job descriptions are written to accurately reflect the open job and include general work responsibilities. They do not present a comprehensive, detailed inventory of all duties, responsibilities, and qualifications required for the job. Management reserves the right to revise the job or require that other or different tasks be performed if or when circumstances change.
It is the policy of Ultimate Software to promote and assure equal employment opportunity for all current and prospective Peeps without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status entitled to protection under federal, state, or local anti-discrimination laws. This policy governs all matters related to recruitment, advertising, and initial selection of employment. It shall also apply to all other aspects of employment, including, but not limited to, compensation, promotion, demotion, transfer, lay-offs, terminations, leave of absence, and training opportunities.
SAP Business Process Automation
Posted today
Job Viewed
Job Description
Experience : 5+ Years
Notice Period : 0-15 Days
Location - PAN India
We are seeking a
motivated and experienced SAP Business Process Automation (BPA) Consultant
to join our team and drive process digitalization and intelligent automation initiatives across the organization. The ideal candidate will bring strong expertise in SAP BPA solutions on SAP BTP, with a proven ability to design, develop, and optimize business processes for efficiency and compliance.
Key Responsibilities
Design, develop, and implement
business process automation
solutions using
SAP Build Process Automation (BPA)
on
SAP BTP .
Work with business stakeholders to
capture requirements , model workflows, and automate
end-to-end processes .
Integrate automated workflows with
SAP S/4HANA, SAP Cloud solutions, and third-party systems .
Configure
process variants, rules, and decision logic (BRF+)
to streamline business operations.
Monitor, troubleshoot, and optimize BPA workflows to ensure
scalability, reliability, and performance .
Collaborate with functional consultants and technical developers for
seamless adoption
of automated solutions.
Provide guidance on best practices, documentation, and training for BPA solutions.
Required Skills & Experience
5+ years
of SAP consulting experience, including
2+ years in SAP BPA / SAP Workflow / BTP automation tools .
Hands-on expertise in:
SAP Build Process Automation ,
SAP Workflow Management ,
SAP Intelligent RPA (IRPA)
Workflow definitions & approvals ,
Business Rules Framework (BRF+) ,
Fiori task integration
Integration with S/4HANA modules
(FI/CO, MM, SD, etc.)
OData / REST API integration
Knowledge of
SAP BTP services
(Integration Suite, CAP/RAP extensions, Identity Authentication) is a plus.
Experience with
process mining tools
(SAP Signavio, Celonis) preferred.
Exposure to automation in
regulated industries
(Pharma, Life Sciences) desirable.
Strong
communication and stakeholder management skills .
Analytical, proactive, and adaptable to fast-paced environments.
Collaborative mindset with proven
cross-functional teamwork
abilities.
Core Competencies
SAP BPA (Build Process Automation)
SAP Intelligent RPA / IRPA
Workflow Management & BRF+
Integration with SAP S/4HANA & APIs (OData, REST)
Process Mining (Signavio, Celonis)
SAP BTP Services (Integration Suite, CAP/RAP)
Communication & Collaboration
Problem-Solving & Agility
Business process, QA - Atos
Posted today
Job Viewed
Job Description
3. 7 – 10 years of experience as a Business Analyst for Financial Services organizations. Looking for an experienced Business Analyst who can drive large-scale transformation programs for automation/ Tech/ AI led transformation in client business processes, undergoing deep-dive analysis to identify the challenges & opportunities for transformation, requirements gathering and building business case with the future state & CBA.
4. A should have knowledge on Automation, Generative AI Solutions
5. The major activities include:
• Partner with Client Business teams to flush out volumetric; telemetric; and process-based analysis to identify the major challenges & problem statement
• Based on the problem statement, propose/ recommend different solutions to solve client business problems
• Identify scope for automation/ Tech/ AI led transformation in client business processes.
• Collaborate with Technology teams to identify opportunities to introduce automation, data transformation, AI/ ML for solving business problems
• Work with Technology teams to develop the overall future state of the process
• Estimate the overall cost & benefits to develop the CBA for the business case
• Drive program for transformation from scoping & analysis to building the future state and business case independently
• Develop Technology/ Though Leadership PoV to improve organizational maturity.
3. 7 – 10 years of experience as a Business Analyst for Financial Services organizations. Looking for an experienced Business Analyst who can drive large-scale transformation programs for automation/ Tech/ AI led transformation in client business processes, undergoing deep-dive analysis to identify the challenges & opportunities for transformation, requirements gathering and building business case with the future state & CBA.
4. BA should have knowledge on Automation, Generative AI Solutions
5. The major activities include:
• Partner with Client Business teams to flush out volumetric; telemetric; and process-based analysis to identify the major challenges & problem statement
• Based on the problem statement, propose/ recommend different solutions to solve client business problems
• Identify scope for automation/ Tech/ AI led transformation in client business processes.
• Collaborate with Technology teams to identify opportunities to introduce automation, data transformation, AI/ ML for solving business problems
• Work with Technology teams to develop the overall future state of the process
• Estimate the overall cost & benefits to develop the CBA for the business case
• Drive program for transformation from scoping & analysis to building the future state and business case independently
• Develop Technology/ Though Leadership PoV to improve organizational maturity.
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About the latest Genpact Jobs in Noida !
SAP Business Process Automation
Posted today
Job Viewed
Job Description
Job Title: SAP Business Process Automation (BPA) Consultant
Experience : 5+ Years
Notice Period : 0-15 Days
Location - PAN India
We are seeking a motivated and experienced SAP Business Process Automation (BPA) Consultant to join our team and drive process digitalization and intelligent automation initiatives across the organization. The ideal candidate will bring strong expertise in SAP BPA solutions on SAP BTP, with a proven ability to design, develop, and optimize business processes for efficiency and compliance.
Key Responsibilities
- Design, develop, and implement business process automation solutions using SAP Build Process Automation (BPA) on SAP BTP .
- Work with business stakeholders to capture requirements , model workflows, and automate end-to-end processes .
- Integrate automated workflows with SAP S/4HANA, SAP Cloud solutions, and third-party systems .
- Configure process variants, rules, and decision logic (BRF+) to streamline business operations.
- Monitor, troubleshoot, and optimize BPA workflows to ensure scalability, reliability, and performance .
- Collaborate with functional consultants and technical developers for seamless adoption of automated solutions.
- Provide guidance on best practices, documentation, and training for BPA solutions.
Required Skills & Experience
- 5+ years of SAP consulting experience, including 2+ years in SAP BPA / SAP Workflow / BTP automation tools .
- Hands-on expertise in:
- SAP Build Process Automation , SAP Workflow Management , SAP Intelligent RPA (IRPA)
- Workflow definitions & approvals , Business Rules Framework (BRF+) , Fiori task integration
- Integration with S/4HANA modules (FI/CO, MM, SD, etc.)
- OData / REST API integration
- Knowledge of SAP BTP services (Integration Suite, CAP/RAP extensions, Identity Authentication) is a plus.
- Experience with process mining tools (SAP Signavio, Celonis) preferred.
- Exposure to automation in regulated industries (Pharma, Life Sciences) desirable.
- Strong communication and stakeholder management skills .
- Analytical, proactive, and adaptable to fast-paced environments.
- Collaborative mindset with proven cross-functional teamwork abilities.
Core Competencies
- SAP BPA (Build Process Automation)
- SAP Intelligent RPA / IRPA
- Workflow Management & BRF+
- Integration with SAP S/4HANA & APIs (OData, REST)
- Process Mining (Signavio, Celonis)
- SAP BTP Services (Integration Suite, CAP/RAP)
- Communication & Collaboration
- Problem-Solving & Agility
SAP Business Process Automation
Posted today
Job Viewed
Job Description
Job Title: SAP Business Process Automation (BPA) Consultant
Experience : 5+ Years
Notice Period : 0-15 Days
Location - PAN India
We are seeking a motivated and experienced SAP Business Process Automation (BPA) Consultant to join our team and drive process digitalization and intelligent automation initiatives across the organization. The ideal candidate will bring strong expertise in SAP BPA solutions on SAP BTP, with a proven ability to design, develop, and optimize business processes for efficiency and compliance.
Key Responsibilities
- Design, develop, and implement business process automation solutions using SAP Build Process Automation (BPA) on SAP BTP .
- Work with business stakeholders to capture requirements , model workflows, and automate end-to-end processes .
- Integrate automated workflows with SAP S/4HANA, SAP Cloud solutions, and third-party systems .
- Configure process variants, rules, and decision logic (BRF+) to streamline business operations.
- Monitor, troubleshoot, and optimize BPA workflows to ensure scalability, reliability, and performance .
- Collaborate with functional consultants and technical developers for seamless adoption of automated solutions.
- Provide guidance on best practices, documentation, and training for BPA solutions.
Required Skills & Experience
- 5+ years of SAP consulting experience, including 2+ years in SAP BPA / SAP Workflow / BTP automation tools .
- Hands-on expertise in:
- SAP Build Process Automation , SAP Workflow Management , SAP Intelligent RPA (IRPA)
- Workflow definitions & approvals , Business Rules Framework (BRF+) , Fiori task integration
- Integration with S/4HANA modules (FI/CO, MM, SD, etc.)
- OData / REST API integration
- Knowledge of SAP BTP services (Integration Suite, CAP/RAP extensions, Identity Authentication) is a plus.
- Experience with process mining tools (SAP Signavio, Celonis) preferred.
- Exposure to automation in regulated industries (Pharma, Life Sciences) desirable.
- Strong communication and stakeholder management skills .
- Analytical, proactive, and adaptable to fast-paced environments.
- Collaborative mindset with proven cross-functional teamwork abilities.
Core Competencies
- SAP BPA (Build Process Automation)
- SAP Intelligent RPA / IRPA
- Workflow Management & BRF+
- Integration with SAP S/4HANA & APIs (OData, REST)
- Process Mining (Signavio, Celonis)
- SAP BTP Services (Integration Suite, CAP/RAP)
- Communication & Collaboration
- Problem-Solving & Agility
SAP Business Process Automation
Posted today
Job Viewed
Job Description
Job Title: SAP Business Process Automation (BPA) Consultant
Experience : 5+ Years
Notice Period : 0-15 Days
Location - PAN India
We are seeking a motivated and experienced SAP Business Process Automation (BPA) Consultant to join our team and drive process digitalization and intelligent automation initiatives across the organization. The ideal candidate will bring strong expertise in SAP BPA solutions on SAP BTP, with a proven ability to design, develop, and optimize business processes for efficiency and compliance.
Key Responsibilities
- Design, develop, and implement business process automation solutions using SAP Build Process Automation (BPA) on SAP BTP .
- Work with business stakeholders to capture requirements , model workflows, and automate end-to-end processes .
- Integrate automated workflows with SAP S/4HANA, SAP Cloud solutions, and third-party systems .
- Configure process variants, rules, and decision logic (BRF+) to streamline business operations.
- Monitor, troubleshoot, and optimize BPA workflows to ensure scalability, reliability, and performance .
- Collaborate with functional consultants and technical developers for seamless adoption of automated solutions.
- Provide guidance on best practices, documentation, and training for BPA solutions.
Required Skills & Experience
- 5+ years of SAP consulting experience, including 2+ years in SAP BPA / SAP Workflow / BTP automation tools .
- Hands-on expertise in:
- SAP Build Process Automation , SAP Workflow Management , SAP Intelligent RPA (IRPA)
- Workflow definitions & approvals , Business Rules Framework (BRF+) , Fiori task integration
- Integration with S/4HANA modules (FI/CO, MM, SD, etc.)
- OData / REST API integration
- Knowledge of SAP BTP services (Integration Suite, CAP/RAP extensions, Identity Authentication) is a plus.
- Experience with process mining tools (SAP Signavio, Celonis) preferred.
- Exposure to automation in regulated industries (Pharma, Life Sciences) desirable.
- Strong communication and stakeholder management skills .
- Analytical, proactive, and adaptable to fast-paced environments.
- Collaborative mindset with proven cross-functional teamwork abilities.
Core Competencies
- SAP BPA (Build Process Automation)
- SAP Intelligent RPA / IRPA
- Workflow Management & BRF+
- Integration with SAP S/4HANA & APIs (OData, REST)
- Process Mining (Signavio, Celonis)
- SAP BTP Services (Integration Suite, CAP/RAP)
- Communication & Collaboration
- Problem-Solving & Agility