What Jobs are available for Patient Care in Mumbai?
Showing 5 Patient Care jobs in Mumbai
Patient Care Exec @Home Care(Aviation/Hospitality)
Mumbai, Maharashtra
Sir H.N. Reliance Foundation Hospital & Research Centre
Posted 24 days ago
Job Viewed
Job Description
Job Title: Patient Care Executive Home Care Department, preferable from Aviation or hospitality sector
Department: Hospital @Home / Home Care
Location: Charni Road, Mumbai
Reporting To: Manager Hospital @Home Services
Shift Timings: Rotational Shifts (Last shift ends at 10:00 PM)
Employment Type: Full-Time
Job Summary:
The Patient Care Executive will be responsible for executing and delivering a seamless patient experience for the Hospital @Home services. The role requires end-to-end coordination with patients, clinicians, and internal departments to ensure timely scheduling, communication, and service fulfillment. The incumbent will play a key role in representing the hospitals brand and ensuring adherence to service excellence standards.
Qualifications & Experience:
- Full-time Graduate in any discipline (Healthcare, Hospitality, or Aviation preferred)
- Minimum 1 year of relevant experience in a customer-facing role, preferably from the hospitality or aviation sector
- Excellent verbal and written communication skills
- Proficient in MS Office and basic hospital management systems
- Willingness to work in rotational shifts including late evenings
Key Responsibilities:
1. Patient Experience & Service Coordination:
- Execute the Patient Experience Service Delivery Model to ensure high-quality service across all touchpoints
- Counsel patients and their families regarding service offerings , inclusions, exclusions, and answer all queries effectively
- Represent the hospital brand and uphold its mission, vision, and values in every interaction
2. Scheduling & Communication:
- Manage and monitor the scheduling of Hospital @Home appointments ensuring accuracy and timeliness
- Ensure prompt communication of any appointment changes, cancellations, or delays via SMS, email, or calls with documented reasons
- Provide accurate information and proper redirection to patients during service inquiries
3. Turnaround Time (TAT) & Escalation Management:
- Monitor and ensure adherence to defined TATs for registration, billing, query resolution, and other KPIs
- Maintain and update departmental dashboards and proactively flag delays or process deviations to the Manager
- Escalate unresolved or complex issues appropriately while ensuring patient satisfaction
4. Billing & Documentation:
- Verify bills and payment collection at the point of service; highlight discrepancies and share daily reports of incomplete transactions
- Ensure scanning and uploading of all relevant documents in the EMR/billing system for compliance and audit trail
- Maintain clear, complete, and accurate service records
5. Quality, Grooming & Protocol Adherence:
- Ensure grooming, telephonic communication, and etiquette standards are followed as per hospital policy
- Uphold protocols for handling patients and attendants/visitors with courtesy and professionalism
- Continuously strive to meet and exceed Net Promoter Score (NPS) and patient satisfaction benchmarks
6. Shift Operations & Coverage:
- Work across all three shifts to ensure 24/7 coverage and continuity of services for Hospital @Home clients
- Maintain seamless handovers and communication between shifts to support uninterrupted care delivery
Key Competencies:
- Service Orientation & Empathy
- Communication & Interpersonal Skills
- Attention to Detail & Time Management
- Problem-Solving and Escalation Handling
- Digital Literacy & Documentation Accuracy
- Professionalism and Brand Representation
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0
Clinical Services Director, Community Healthcare
400001 Mumbai, Maharashtra
₹2800000 Annually
WhatJobs Direct
Posted 2 days ago
Job Viewed
Job Description
Our client, a leading provider of community-based healthcare services, is seeking an experienced and visionary Clinical Services Director to lead their operations in Mumbai, Maharashtra, IN . This senior leadership position requires a comprehensive understanding of healthcare delivery models, patient care standards, regulatory compliance, and team management within a social care context. The Director will be responsible for ensuring the highest quality of clinical services, fostering operational excellence, and driving strategic growth initiatives.
Responsibilities:
Responsibilities:
- Oversee the strategic planning, development, and execution of all clinical services within the organization, ensuring alignment with mission and objectives.
- Lead, mentor, and manage a multidisciplinary team of healthcare professionals, including doctors, nurses, therapists, and support staff.
- Ensure the delivery of high-quality, patient-centered care, adhering to best practices and clinical protocols.
- Develop and implement policies and procedures to ensure compliance with all relevant healthcare regulations, accreditations, and quality standards.
- Manage operational budgets, resource allocation, and financial performance for clinical services, identifying opportunities for efficiency and cost-effectiveness.
- Drive quality improvement initiatives, patient safety programs, and outcome measurement strategies.
- Foster strong relationships with patients, families, community partners, and regulatory bodies.
- Represent the organization in professional forums and engage in advocacy for community healthcare services.
- Oversee the recruitment, training, and professional development of clinical staff, ensuring a skilled and motivated workforce.
- Manage departmental performance through effective monitoring of key performance indicators (KPIs) and implementation of corrective actions.
- Master's degree in Healthcare Administration, Public Health, Nursing, or a related clinical field. A relevant doctoral degree is a plus.
- Minimum of 10 years of progressive leadership experience in clinical services management, preferably within community health, social care, or a related non-profit healthcare setting.
- Extensive knowledge of healthcare delivery systems, patient care models, and clinical best practices.
- Proven experience in managing budgets, operational efficiency, and quality improvement initiatives.
- Strong understanding of healthcare regulations, licensing, and accreditation standards.
- Exceptional leadership, communication, and interpersonal skills, with the ability to inspire and motivate diverse teams.
- Demonstrated ability in strategic planning, program development, and organizational management.
- Experience in stakeholder engagement and community relations.
- Proficiency in healthcare management software and data analysis.
- Passion for improving community health outcomes and serving vulnerable populations.
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1
Clinical Lead - Elderly Care Services
400602 Thane, Maharashtra
₹60000 Monthly
WhatJobs Direct
Posted 2 days ago
Job Viewed
Job Description
Our client is seeking a compassionate and experienced Clinical Lead to oversee and enhance our community-based elderly care services. This hybrid role requires a balance of strategic leadership and hands-on patient interaction, with opportunities to work remotely on administrative tasks and plan patient care, alongside necessary on-site clinical duties and team management. The ideal candidate will have a strong background in nursing or a related healthcare field, with a passion for providing high-quality, person-centered care to seniors. You will be responsible for leading a team of healthcare professionals, developing care plans, ensuring regulatory compliance, and fostering a supportive environment for both clients and staff. Excellent leadership, communication, and clinical assessment skills are essential.
Key Responsibilities:
Qualifications:
This is a vital role within our organization, supporting our mission to provide exceptional care in the Thane, Maharashtra, IN area.
Key Responsibilities:
- Lead and mentor a team of nurses, caregivers, and allied health professionals.
- Develop, implement, and evaluate comprehensive care plans for elderly clients.
- Conduct clinical assessments and health status reviews.
- Ensure adherence to all relevant healthcare regulations, standards, and best practices.
- Manage staff schedules, performance, and professional development.
- Oversee medication management and administration protocols.
- Liaise with families, physicians, and other healthcare providers to ensure coordinated care.
- Develop and deliver training programs for staff on best practices in elderly care.
- Monitor and manage client outcomes, implementing improvements as needed.
- Handle administrative duties, including record-keeping, reporting, and budget oversight, with flexibility for remote work.
- Act as a key point of contact for client and family concerns.
Qualifications:
- Registered Nurse (RN) qualification or a degree in a relevant healthcare discipline (e.g., Gerontology, Public Health).
- Minimum of 5 years of experience in clinical practice, with a significant focus on elderly or geriatric care.
- Proven leadership or supervisory experience in a healthcare setting.
- In-depth knowledge of geriatric health conditions, chronic disease management, and palliative care.
- Strong understanding of healthcare regulations and quality standards.
- Excellent clinical assessment, critical thinking, and problem-solving skills.
- Exceptional interpersonal, communication, and conflict resolution abilities.
- Ability to manage time effectively and prioritize tasks in a hybrid work environment.
- Proficiency in electronic health record (EHR) systems and other relevant software.
- Empathy, patience, and a genuine commitment to improving the lives of seniors.
This is a vital role within our organization, supporting our mission to provide exceptional care in the Thane, Maharashtra, IN area.
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2
Clinical Social Worker - Elderly Care
400601 Thane, Maharashtra
₹50000 Annually
WhatJobs Direct
Posted 2 days ago
Job Viewed
Job Description
Our client is seeking a compassionate and dedicated Clinical Social Worker to provide vital support services to the elderly community in Thane, Maharashtra, IN . This role is crucial in enhancing the quality of life for seniors, addressing their emotional, social, and practical needs. You will be instrumental in conducting comprehensive psychosocial assessments to identify individual challenges and develop tailored care plans. This involves providing individual and group counseling to address issues such as loneliness, grief, anxiety, and adjustment to aging. Collaboration with families is a key aspect, offering guidance, support, and resources to help them navigate caregiving responsibilities and family dynamics.
This position requires a proactive approach to crisis intervention and the ability to respond effectively to emergent situations. You will also be responsible for connecting clients and their families with appropriate community resources, including healthcare services, financial assistance programs, and recreational activities. Maintaining accurate and confidential client records, documenting all interventions, and progress notes in accordance with professional standards and agency policies is essential. Advocacy for client rights and needs, both within the facility and in the broader community, will be a significant part of your role. You will work closely with a multidisciplinary team, including healthcare professionals, to ensure a holistic approach to care. The ability to organize and facilitate support groups for seniors and their caregivers is also desired. This role demands empathy, resilience, and a strong commitment to empowering older adults. We are looking for an individual who can build trust and provide a safe, supportive environment for our clients. Continuous professional development and staying updated on best practices in geriatric social work are expected.
Responsibilities:
This position requires a proactive approach to crisis intervention and the ability to respond effectively to emergent situations. You will also be responsible for connecting clients and their families with appropriate community resources, including healthcare services, financial assistance programs, and recreational activities. Maintaining accurate and confidential client records, documenting all interventions, and progress notes in accordance with professional standards and agency policies is essential. Advocacy for client rights and needs, both within the facility and in the broader community, will be a significant part of your role. You will work closely with a multidisciplinary team, including healthcare professionals, to ensure a holistic approach to care. The ability to organize and facilitate support groups for seniors and their caregivers is also desired. This role demands empathy, resilience, and a strong commitment to empowering older adults. We are looking for an individual who can build trust and provide a safe, supportive environment for our clients. Continuous professional development and staying updated on best practices in geriatric social work are expected.
Responsibilities:
- Conducting psychosocial assessments and developing care plans.
- Providing individual and group counseling services.
- Offering support and guidance to families and caregivers.
- Facilitating access to community resources and services.
- Engaging in crisis intervention and risk assessment.
- Advocating for the rights and needs of elderly clients.
- Collaborating with interdisciplinary healthcare teams.
- Maintaining accurate client records and documentation.
- Organizing and leading support groups.
- Promoting client independence and well-being.
- Master's degree in Social Work (MSW) from an accredited institution.
- Professional license or registration as required by the state.
- Minimum of 3 years of experience working with the elderly population.
- Proven experience in counseling and case management.
- Knowledge of geriatric care and related issues.
- Excellent communication, interpersonal, and active listening skills.
- Proficiency in crisis intervention techniques.
- Ability to work effectively in a team environment.
- Strong understanding of community resources for seniors.
- Commitment to ethical practice and client confidentiality.
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3
Senior Environmental Services Supervisor - Healthcare Facilities
400601 Thane, Maharashtra
₹750000 Annually
WhatJobs Direct
Posted 2 days ago
Job Viewed
Job Description
Our client, a leading healthcare provider, is seeking a highly experienced and meticulous Senior Environmental Services Supervisor to oversee sanitation and cleanliness standards at their facilities in Thane, Maharashtra, IN . This role is crucial for maintaining a safe, hygienic, and infection-free environment for patients, staff, and visitors. The Supervisor will be responsible for managing a team of environmental services technicians, developing and implementing cleaning protocols, ensuring compliance with healthcare-specific sanitation standards (e.g., JCI, NABH), and managing supplies and equipment. The ideal candidate will have a strong understanding of infection control principles, excellent team leadership skills, and a commitment to upholding the highest standards of cleanliness.
Responsibilities:
Responsibilities:
- Supervise and lead the daily activities of the environmental services team to ensure efficient and effective cleaning and sanitation.
- Develop, implement, and enforce cleaning procedures and schedules in accordance with healthcare best practices and regulatory requirements.
- Conduct regular inspections of all areas to ensure high standards of cleanliness and hygiene are met.
- Train and mentor environmental services staff on proper cleaning techniques, safety procedures, and infection control protocols.
- Manage inventory of cleaning supplies, equipment, and chemicals, ensuring adequate stock levels and proper storage.
- Respond promptly to cleaning and sanitation emergencies.
- Collaborate with other hospital departments to address specific cleaning needs and ensure patient safety.
- Maintain records related to staff performance, training, supply usage, and incident reports.
- Ensure compliance with waste management protocols and hazardous material handling procedures.
- Implement and promote a culture of safety and continuous improvement within the environmental services department.
- Assist in the development and management of the departmental budget.
- High school diploma or equivalent; Associate's or Bachelor's degree in a related field is a plus.
- Minimum of 5 years of experience in environmental services, with at least 2 years in a supervisory role within a healthcare setting.
- Thorough knowledge of cleaning methods, materials, and equipment used in healthcare facilities.
- Strong understanding of infection control principles and regulatory requirements for healthcare sanitation.
- Proven leadership and team management skills, with the ability to motivate and guide staff.
- Excellent organizational and time management skills.
- Strong communication and interpersonal skills.
- Ability to work flexible hours, including weekends and holidays, as needed.
- Proficiency in basic computer skills for record-keeping and communication.
- Certification in infection control or environmental services management is advantageous.
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