11,448 Service Desk jobs in India

• First point of contact for all end user reported issues or requests

• ypically provides technical support for Internal and External customers

• R sponsible for providing the first-line of telephone technical support of hardware, Operating Systems, sub-systems and/or applications for customers and/or employees

• A plies basic diagnostic techniques to identify problems, investigate causes and recommend solutions to correct common failures

• T kes end to end Ownership of End User Issues till resolution and follow up as mandated by the process requirements

• E calates complex problems to the Remote Support Engineering staff or Field Engineering

• M intains call quality and response times as per the agreed SLA's. Maintains records of calls and ensure all cases are updated in the system

• S pport multiple clients through customer service professionalism and insight

• Provide telephone, email, chat, and remote desktop assistance for customers with questions and assistance on desktop operating systems and applications, including network connection troubleshooting and assistance to both internal office staff and the teleworking workforce.
• Receive and troubleshoot: issues escalated by Help Desk Analysts; issues received through self-service; issues received via call center queues
• Provide timely hardware, software, voice, and network help desk support to all agency personnel through all means available. (includes assisting new users with logging in and setting up desktop applications, configuring workstations, troubleshooting standard software)
• troubleshoot all technical and non-technical issues presented by customers using all tools and resources available

Job Description:
Title : Senior Technical Process Executive/Technical Process Specialist ( Semi Voice )

Experience : 1 - 4 Years

Max Grid : 4 - 6 LPA

Job Location : Mumbai and GIFT City

Mumbai : Bandra East, Mumbai

GIFT City : Gandhinagar, Gujarat

Shift : 18*7 EST

Notice Period : Immediate - 30 Days

Roles and Responsibilities:

- Resolving L1 Service Desk Issues ( Phone and Chat )
- Account ( Lock/Unlock ), Password, Network/Connectivity/VPN, Outlook related
- Tools and Technology :Ticketing Solution : Remedy

Technology Solution : Avaya
Chat Platform : Amelia

**Job Types**: Full-time, Regular / Permanent

**Salary**: ₹500,000.00 per year

**Benefits**:

- Health insurance
- Paid sick time
- Provident Fund

Shift:

- Evening shift
- Flexible shift

Ability to commute/relocate:

- Ahmedabad, Gujarat: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (preferred)

**Experience**:

- Technical support (preferred)
- total work (preferred)

Country/Region: IN
- Requisition ID: 29135
- Work Model:

- Position Type:

- Salary Range:

- Location: INDIA - PUNE - BIRLASOFT OFFICE - HINJAWADI

**Title**:Service Desk**:

- Description:

**Area(s) of responsibility**:
**Service Desk Specialist**

**5-8 Years**

**24/7 Operations
- Rotational Shift & week Offs**
- 24/7 Support Model (L2- Remotely End user Support for US and Canada users.)
- Responding to client support requests and contacting User to find out the nature of the problem.
- Resolving user issues related to basic desktop issues related to deployed software images, software packages, delivered patches, security updates and necessary tools for user desktop/laptops.
- Troubleshooting desktop/laptop hardware and software issues, that can be worked upon remotely.
- Outlook, browser, Printer/scanner installation, configuration and troubleshooting on client system.
- Strong experience & Knowledge of ITIL Process.
- Strong experience & Knowledge of MIM.

**Additional**
- Installed, modified, and made minor repairs to computer hardware and software systems.
- Understood VPN configuration and mobile device security protocols to ensure data protection.
- Consulted with users to determine steps and procedures taken to identify and resolve the problem.
- Managed user accounts, groups, and permissions within Active Directory to ensure secure access and efficient operations.
- Performed on-site IT support tasks like hardware repairs, equipment installation, and cabling Applied knowledge of computer software, hardware, and procedures to solve problems.

**+ Sound Knowledge of AD, O365, MS-Office, Software hardware Installation, basic Network Support.**

**Strong technical Background with Excellent Communication Skills.

**Req ID:**
NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.
We are currently seeking a Service Desk - Technical Support to join our team in Bangalore, Karnātaka (IN-KA), India (IN).
India - Work from Office
Competitive Salary & Benefits Role Overview
The Service Desk Senior Associate advises and assists users over the phone/chat/email in solving problems related to hardware, software, networks, and peripherals using available technology and internal processes & procedures. Screens, diagnoses, research, and resolves user issues. Documents service requests and dispatches orders to support groups for problem resolution. Advises users on the interpretation of Information Technology (IT) policies, capabilities, limitations, etc. Provides quick response to ensure maximum uptime of all users.
Role Responsibilities :
Manages customer interactions & records reported issues in the ITSM
Identifies issues, apply fixes and investigate root causes using internal instructions.
Provides technical guidance in activities associated with identifying, prioritizing, and resolving problems by telephone ,e-mail and chat
Screens, refers and diagnoses internal inquiries and work requests relating to PC maintenance
Participates in a supportive role by acting as a liaison between customers and departments within the organization, to ensure that all on-line system problems are resolved in an accurate and timely manner
Key Skills
Ideally University education, preferably technical degree, or Microsoft certifications
Awareness of Microsoft Operating Systems local and Hybrid (Office and Remote) administration and Microsoft Office family applications
Willing to work from office 5 days in a week.
Ability to analyze and solve problems by investigating potential solutions using troubleshooting skills
Excellent communication and customer service skills
Fluency in English language
Flexibility to work in rotational shifts (24/7).
**About NTT DATA**
NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.com ( possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client's needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, .
**_NTT DATA endeavors to make_** **_ **_accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at_** **_ **_._** **_This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here ( . If you'd like more information on your EEO rights under the law, please click here ( . For Pay Transparency information, please click here ( ._**

**Req ID:**
NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.
We are currently seeking a Service Desk - Technical Support to join our team in Bangalore, Karnātaka (IN-KA), India (IN).
India - Work from Office
Competitive Salary & Benefits Role Overview
The Service Desk Senior Associate advises and assists users over the phone/chat/email in solving problems related to hardware, software, networks, and peripherals using available technology and internal processes & procedures. Screens, diagnoses, research, and resolves user issues. Documents service requests and dispatches orders to support groups for problem resolution. Advises users on the interpretation of Information Technology (IT) policies, capabilities, limitations, etc. Provides quick response to ensure maximum uptime of all users.
Role Responsibilities :
Manages customer interactions & records reported issues in the ITSM
Identifies issues, apply fixes and investigate root causes using internal instructions.
Provides technical guidance in activities associated with identifying, prioritizing, and resolving problems by telephone ,e-mail and chat
Screens, refers and diagnoses internal inquiries and work requests relating to PC maintenance
Participates in a supportive role by acting as a liaison between customers and departments within the organization, to ensure that all on-line system problems are resolved in an accurate and timely manner
Key Skills
Ideally University education, preferably technical degree, or Microsoft certifications
Awareness of Microsoft Operating Systems local and Hybrid (Office and Remote) administration and Microsoft Office family applications
Willing to work from office 5 days in a week.
Ability to analyze and solve problems by investigating potential solutions using troubleshooting skills
Excellent communication and customer service skills
Fluency in English language
Flexibility to work in rotational shifts (24/7).
**About NTT DATA**
NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.com ( possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client's needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, .
**_NTT DATA endeavors to make_** **_ **_accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at_** **_ **_._** **_This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here ( . If you'd like more information on your EEO rights under the law, please click here ( . For Pay Transparency information, please click here ( ._**

JOB DESCRIPTION

Req ID:    

We are currently seeking a Service Desk - Technical Support to join our team in Bangalore, Karnātaka (IN-KA), India (IN).

India – Work from Office

Competitive Salary & Benefits Role Overview

The Service Desk Senior Associate advises and assists users over the phone/chat/email in solving problems related to hardware, software, networks, and peripherals using available technology and internal processes & procedures. Screens, diagnoses, research, and resolves user issues. Documents service requests and dispatches orders to support groups for problem resolution. Advises users on the interpretation of Information Technology (IT) policies, capabilities, limitations, etc. Provides quick response to ensure maximum uptime of all users.

Role Responsibilities :

Manages customer interactions & records reported issues in the ITSM

Identifies issues, apply fixes and investigate root causes using internal instructions.

Provides technical guidance in activities associated with identifying, prioritizing, and resolving problems by telephone ,e-mail and chat

Screens, refers and diagnoses internal inquiries and work requests relating to PC maintenance

Participates in a supportive role by acting as a liaison between customers and departments within the organization, to ensure that all on-line system problems are resolved in an accurate and timely manner

Key Skills

Ideally University education, preferably technical degree, or Microsoft certifications

Awareness of Microsoft Operating Systems local and Hybrid (Office and Remote) administration and Microsoft Office family applications

Willing to work from office 5 days in a week.

Ability to analyze and solve problems by investigating potential solutions using troubleshooting skills

Excellent communication and customer service skills

Fluency in English language

Flexibility to work in rotational shifts (24/7).

About NTT DATA

NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at 

Job Title:
Service Desk Manager
Job Description
Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations.
**Role and Key Responsibilities:**
+ Service Desk Operations:
+ Oversee and manage daily operations of the service desk, ensuring efficient handling of all support requests.
+ Monitor key performance indicators (KPIs) to ensure timely resolution of incidents and service requests.
+ Ensure proper escalation procedures are followed for critical issues. Manage service desk ticketing systems and workflows for improved efficiency.
+ Team Management:
+ Lead and mentor a team of service desk professionals, providing guidance, coaching, and performance evaluations.
+ Set clear goals and performance standards for team members, encouraging continuous improvement.
+ Ensure the team is adequately trained in technical skills, service desk tools, and customer service techniques.
+ Coordinate staff schedules to provide adequate coverage during business hours.
+ Customer Satisfaction:
+ Adopt a customer-centric culture within the service desk team, ensuring a high level of customer satisfaction.
+ Analyse customer feedback and service reports to identify areas for improvement.
+ Act as an escalation point for complex or unresolved issues, maintaining a professional relationship with key stakeholders.
+ Process Improvement:
+ Review and improve service desk processes to align with ITIL or other service management frameworks.
+ Develop and maintain documentation for service desk procedures, ensuring they are regularly updated.
+ Collaborate with IT and business teams to develop service level agreements (SLAs) and ensure compliance.
+ Implement and manage tools for monitoring service desk performance and identifying trends in issue resolution.
+ Reporting and Analysis:
+ Prepare and present regular reports on service desk performance, trends, and areas for improvement.
+ Provide recommendations for optimizing service delivery and operational efficiency based on data analysis.
+ Track and analyse support tickets to identify recurring issues and implement preventative solutions.
**Key skills & knowledge:**
+ Bachelor's degree in information technology, Computer Science, or a related field (or equivalent experience).
+ 7+ years of experience in a service desk or IT support role, with at least 3+ years in a supervisory or managerial position.
+ Proven experience managing a customer-facing service desk or IT support team.
+ Strong understanding of IT service management (ITSM) frameworks such as ITIL.
+ Excellent problem-solving and decision-making abilities.
+ Strong leadership, communication, and team management skills.
+ Familiarity with service desk tools and ticketing systems (e.g., ServiceNow, Jira, Zendesk).
+ Ability to work in a fast-paced environment and manage multiple priorities.
+ Stay up-to-date with emerging technologies and industry trends to continuously improve service desk functions.
Preferred Qualifications:
+ ITIL Foundation and other relevant certifications.
+ Proficient in utilizing ticketing tools such as Service Now for efficient incident management, service request handling, and workflow optimization
+ Experience with cloud-based solutions, enterprise software, and network management.
+ Strong knowledge of the MS Office Suite and expertise in creating reports following best practices for effective presentation.
+ Experience in change management and continuous improvement initiatives.
Key Competencies:
+ Leadership and team management
+ Customer-focused mindset
+ Strong technical knowledge
+ Analytical and reporting skills
+ Communication and interpersonal skills
+ Process improvement and change management
**Educational Qualification** : Graduate
**Disclaimer:-**
'Neither Concentrix nor any authorized 3rd party who assist with our recruitment process, ever ask candidates for 'recruitment', 'processing' or any other kind of fees in exchange for offer letters from Concentrix. Offer letters and other recruiting correspondence from Concentrix are printed on Concentrix letter head with authentic signatures of appropriate Concentrix authorities.'
Location:
India Pune, Maharashtra
Language Requirements:
Time Type:
Full time
**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (

**Who We Are**
At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.
**The Role**
As a System Administrator at Kyndryl, you'll solve complex problems and identify potential future issues across the spectrum of platforms and services. You'll be at the forefront of new technology and modernization, working with some of our biggest clients - which means some of the biggest in the world.
There's never a typical day as a System Administrator at Kyndryl, because no two projects are alike. You'll be managing systems data for clients and providing day-to-day solutions and security compliance. You'll oversee a queue of assignments and work directly with technicians, prioritizing tickets to deliver the best solutions to our clients.
One of the benefits of Kyndryl is that we work with clients in a variety of industries, from banking to retail. Whether you want to broaden your knowledge base or narrow your scope and specialize in a specific sector, you can find your opportunity here. You'll also get the chance to share your expertise by recommending modernization options, identifying new business opportunities, and cultivating relationships with other teams and stakeholders. Does the work get challenging at times? Yes! But you'll collaborate with a diverse group of talented people and gain invaluable management and organizational skills, which will come in handy as you move forward in your career.
Your future at Kyndryl
Every position at Kyndryl offers a way forward to grow your career, from Junior System Administrator to Architect. We have opportunities for Cloud Hyperscalers that you won't find anywhere else, including hands-on experience, learning opportunities, and the chance to certify in all four major platforms. One of the benefits of Kyndryl is that we work with clients in a variety of industries, from banking to retail. Whether you want to broaden your knowledge base or narrow your scope and specialize in a specific sector, you can find your opportunity here.
**Who You Are**
You're good at what you do and possess the required experience to prove it. However, equally as important - you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused - someone who prioritizes customer success in their work. And finally, you're open and borderless - naturally inclusive in how you work with others.
Required Technical and Professional Expertise:
+ Having 3-5 Years of experience in MAC Support
+ Log all MAC-related issues and requests via Email, Calls, Web on SNOW ITSM Portal.
+ Categorize and prioritize tickets appropriately.
+ Assign tickets to correct assignment groups and perform First Time Resolution (FTR).
+ Timely follow-ups on pending tickets in the ITSM tool bucket.
+ Update tickets with resolution remarks and proper categorization.
+ User Onboarding & Inventory:
+ Execute JAMF MAC enrollment process for end-to-end onboarding of users on MacBook.
+ Publish MAC inventory dashboard monthly.
+ Customer Service & Escalation:
+ Demonstrate effective customer service handling skills in fluent English.
+ Follow escalation matrix for resolving pending/ageing/urgent incidents and service requests.
+ Coordinate and collaborate with backend teams to resolve issues.
+ Technical Troubleshooting:
+ Troubleshoot incidents involving
+ Laptop hardware
Preferred Technical and Professional Expertise:
+ Applications (Microsoft Office, ERP, Ceridian, CUSTOMER Pay, etc.)
+ VPN and ZTNA (Netskope)
+ Printers
+ Resolve business-related application and site-specific issues in coordination with TSDs and Site Leads.
Compliance & Documentation:
+ Adhere to agreed SLAs including ticket resolution and call quality scores.
+ Meet all compliance parameters and maintain thresholds.
+ Create and manage SOPs and Knowledge Base articles; ensure publication on KM portal (SNOW).
Reporting & Communication:
+ Conduct monthly and weekly insightful analysis and publish dashboards to stakeholders.
+ Ensure timely response to emails and proper closure with user satisfaction.
+ Responsible for all ongoing activities across respective geo locations.
**Being You**
Diversity is a whole lot more than what we look like or where we come from, it's how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we're not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you - and everyone next to you - the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That's the Kyndryl Way.
**What You Can Expect**
With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter - wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed.
**Get Referred!**
If you know someone that works at Kyndryl, when asked 'How Did You Hear About Us' during the application process, select 'Employee Referral' and enter your contact's Kyndryl email address.
Kyndryl is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. Kyndryl is also committed to compliance with all fair employment practices regarding citizenship and immigration status.