1095 Sales Director jobs in Mumbai

Job Description:

Dynamic and experienced Senior Customer Support will have excellent communication skills, strong attention to detail, and a passion for ensuring exceptional customer experiences by coordinating with all the external and internal stakeholders. As a Senior Customer Support Staff member will serve as a mentor within the customer support team, providing guidance and assistance to junior staff members while also handling escalated customer inquiries and issues. Moreover, the candidate should also be adept at presenting analysis to customers periodically, enhancing our commitment to delivering top-tier service.

Key Responsibilities

• Develop & maintain good relationships for developing loyal / potential customers.
• Analyze existing customer success processes and workflows and proactively identify and

implement solutions to bottlenecks and inefficiencies in the existing process.

• Proactively conduct a regular account review with all the assigned customers and understand all requirements and ensure to meet to their satisfactory level and meet the targets assigned.
• To collect periodic customer feedback assessments from all assigned customers to gauge

satisfaction levels and effectively understand their needs.

• Implement and manage all parts of the client experience Entry, service, liaison, exit and transition within the area of responsibility.
• Coordinate with Process Team, IT, Dispatch, Operations and KAS for all customer experience related matters.
• Serve as the SPOC for all assigned customers, leading end-to-end new requirement gathering for job onboarding and execution across projects.
• Preparing monthly Billing MIS within 02nd of every month and take approval from customer

immediately and share with billing team for invoice generation.

• Preparing the invoice for the completed job on time and ensuring dispatch of the invoice &

receipt of the same by the Customer.

Experience Level (If applicable)

Minimum of 5-7 experience in BPO, Customer interaction, Marketing Support, Sales& marketing

Job Description:

Dynamic and experienced Senior Customer Support will have excellent communication skills, strong attention to detail, and a passion for ensuring exceptional customer experiences by coordinating with all the external and internal stakeholders. As a Senior Customer Support Staff member will serve as a mentor within the customer support team, providing guidance and assistance to junior staff members while also handling escalated customer inquiries and issues. Moreover, the candidate should also be adept at presenting analysis to customers periodically, enhancing our commitment to delivering top-tier service.

Key Responsibilities

• Develop & maintain good relationships for developing loyal / potential customers.
• Analyze existing customer success processes and workflows and proactively identify and

implement solutions to bottlenecks and inefficiencies in the existing process.

• Proactively conduct a regular account review with all the assigned customers and understand all requirements and ensure to meet to their satisfactory level and meet the targets assigned.
• To collect periodic customer feedback assessments from all assigned customers to gauge

satisfaction levels and effectively understand their needs.

• Implement and manage all parts of the client experience Entry, service, liaison, exit and transition within the area of responsibility.
• Coordinate with Process Team, IT, Dispatch, Operations and KAS for all customer experience related matters.
• Serve as the SPOC for all assigned customers, leading end-to-end new requirement gathering for job onboarding and execution across projects.
• Preparing monthly Billing MIS within 02nd of every month and take approval from customer

immediately and share with billing team for invoice generation.

• Preparing the invoice for the completed job on time and ensuring dispatch of the invoice &

receipt of the same by the Customer.

Experience Level (If applicable)

Minimum of 5-7 experience in BPO, Customer interaction, Marketing Support, Sales& marketing

Role Overview:

The ideal candidate will be a strategic thinker and a proactive relationship builder, responsible for delivering excellence in client servicing, driving revenue through upselling and cross-selling, and owning the P&L for assigned key accounts.

Key Responsibilities:

Client Relationship Management

• Act as the single point of contact for large enterprise clients, ensuring exceptional client satisfaction and relationship depth.
• Regularly engage in face-to-face meetings with CXO-level executives to understand client business needs and strategic goals.
• Build long-term, trusted partnerships and drive client retention and loyalty.

Revenue Generation & P&L Ownership

• Drive revenue growth through strategic upselling and cross-selling of products and services.
• Own and manage the P&L for each assigned client, ensuring profitable engagement and client satisfaction.
• Identify new business opportunities within existing accounts and develop strategies to maximize wallet share.

Account Strategy & Execution

• Create and execute account plans focused on client growth, engagement, and service delivery.
• Collaborate with internal stakeholders (product, marketing, finance, operations, and tech) to ensure timely and effective service delivery.
• Monitor client KPIs, satisfaction scores, and usage patterns to proactively address concerns and create value-driven solutions.

Internal & External Stakeholder Management

• Work closely with cross-functional teams to deliver on client expectations, project timelines, and innovation requests.
• Lead internal business reviews and external quarterly/annual review meetings with clients.
• Address escalations with prompt resolution and ensure high client satisfaction scores.

Reporting & Insights

• Provide detailed reporting on client performance, revenue growth, and key metrics to senior leadership.
• Deliver insights based on data analytics and client feedback to shape future engagement strategies.

Key Skills & Experience:

• Proven track record in enterprise client servicing, key account management, or customer success.
• Strong experience in CXO-level engagement and handling face-to-face meetings confidently.
• Strategic thinker with strong commercial acumen and experience in P&L management.
• Ability to drive upsell/cross-sell revenue in complex enterprise environments.
• Excellent communication, negotiation, and stakeholder management skills.
• Highly organized with strong project and relationship management capabilities.
• Experience in working with cross-functional internal teams (product, tech, finance, legal).
• Domain knowledge in fintech/Payment, SaaS, gifting, loyalty, or enterprise services (preferred).

Qualifications:

• MBA or equivalent post-graduate degree in Business, Marketing, or related field.
• Bachelor’s degree in business, management, or related discipline.

About - Vouchagram India Private Limited (brand name - GyFTR)

Vouchagram is a fintech solutions provider in the digital rewards and branded currencies space. Across its 13-year run, VG has redefined loyalty rewards across consumer, channel, retail, petrol, banking, and BFSI space.

We are one of the largest networks of rewards with 250 + partner brand associations, 300 + clients, and servicing the top 14 banks in the country, driving rewards disbursements worth INRF 4000 Crores annually. A Digital Voucher gets sent from VG’s proprietary technology every 2 seconds! With our edge in white-label rewards solutions and APIs, we aspire to change the way alternate digital currencies like e-vouchers and loyalty points etc, are consumed by our customers. VG ecosystem connects the brand partners, clients, customers, and VG concierge services in real-time to provide instant reward deliveries following our mantra that reward delayed as an experience is reward denied. As a young organisation, we still thrive in a start-up culture where work and after-work life are equally valued and enjoyed. Our employee surveys rate us as one of the most jovial and fun places to work, which motivates employees to look forward to coming to work and delivering their best!

Role Overview:

The ideal candidate will be a strategic thinker and a proactive relationship builder, responsible for delivering excellence in client servicing, driving revenue through upselling and cross-selling, and owning the P&L for assigned key accounts.

Key Responsibilities:

Client Relationship Management

• Act as the single point of contact for large enterprise clients, ensuring exceptional client satisfaction and relationship depth.
• Regularly engage in face-to-face meetings with CXO-level executives to understand client business needs and strategic goals.
• Build long-term, trusted partnerships and drive client retention and loyalty.

Revenue Generation & P&L Ownership

• Drive revenue growth through strategic upselling and cross-selling of products and services.
• Own and manage the P&L for each assigned client, ensuring profitable engagement and client satisfaction.
• Identify new business opportunities within existing accounts and develop strategies to maximize wallet share.

Account Strategy & Execution

• Create and execute account plans focused on client growth, engagement, and service delivery.
• Collaborate with internal stakeholders (product, marketing, finance, operations, and tech) to ensure timely and effective service delivery.
• Monitor client KPIs, satisfaction scores, and usage patterns to proactively address concerns and create value-driven solutions.

Internal & External Stakeholder Management

• Work closely with cross-functional teams to deliver on client expectations, project timelines, and innovation requests.
• Lead internal business reviews and external quarterly/annual review meetings with clients.
• Address escalations with prompt resolution and ensure high client satisfaction scores.

Reporting & Insights

• Provide detailed reporting on client performance, revenue growth, and key metrics to senior leadership.
• Deliver insights based on data analytics and client feedback to shape future engagement strategies.

Key Skills & Experience:

• Proven track record in enterprise client servicing, key account management, or customer success.
• Strong experience in CXO-level engagement and handling face-to-face meetings confidently.
• Strategic thinker with strong commercial acumen and experience in P&L management.
• Ability to drive upsell/cross-sell revenue in complex enterprise environments.
• Excellent communication, negotiation, and stakeholder management skills.
• Highly organized with strong project and relationship management capabilities.
• Experience in working with cross-functional internal teams (product, tech, finance, legal).
• Domain knowledge in fintech/Payment, SaaS, gifting, loyalty, or enterprise services (preferred).

Qualifications:

• MBA or equivalent post-graduate degree in Business, Marketing, or related field.
• Bachelor’s degree in business, management, or related discipline.

About - Vouchagram India Private Limited (brand name - GyFTR)

Vouchagram is a fintech solutions provider in the digital rewards and branded currencies space. Across its 13-year run, VG has redefined loyalty rewards across consumer, channel, retail, petrol, banking, and BFSI space.

We are one of the largest networks of rewards with 250 + partner brand associations, 300 + clients, and servicing the top 14 banks in the country, driving rewards disbursements worth INRF 4000 Crores annually. A Digital Voucher gets sent from VG’s proprietary technology every 2 seconds! With our edge in white-label rewards solutions and APIs, we aspire to change the way alternate digital currencies like e-vouchers and loyalty points etc, are consumed by our customers. VG ecosystem connects the brand partners, clients, customers, and VG concierge services in real-time to provide instant reward deliveries following our mantra that reward delayed as an experience is reward denied. As a young organisation, we still thrive in a start-up culture where work and after-work life are equally valued and enjoyed. Our employee surveys rate us as one of the most jovial and fun places to work, which motivates employees to look forward to coming to work and delivering their best!

Job Description:

Dynamic and experienced Senior Customer Support will have excellent communication skills, strong attention to detail, and a passion for ensuring exceptional customer experiences by coordinating with all the external and internal stakeholders. As a Senior Customer Support Staff member will serve as a mentor within the customer support team, providing guidance and assistance to junior staff members while also handling escalated customer inquiries and issues. Moreover, the candidate should also be adept at presenting analysis to customers periodically, enhancing our commitment to delivering top-tier service.

Key Responsibilities

• Develop & maintain good relationships for developing loyal / potential customers.
• Analyze existing customer success processes and workflows and proactively identify and

implement solutions to bottlenecks and inefficiencies in the existing process.

• Proactively conduct a regular account review with all the assigned customers and understand all requirements and ensure to meet to their satisfactory level and meet the targets assigned.
• To collect periodic customer feedback assessments from all assigned customers to gauge

satisfaction levels and effectively understand their needs.

• Implement and manage all parts of the client experience Entry, service, liaison, exit and transition within the area of responsibility.
• Coordinate with Process Team, IT, Dispatch, Operations and KAS for all customer experience related matters.
• Serve as the SPOC for all assigned customers, leading end-to-end new requirement gathering for job onboarding and execution across projects.
• Preparing monthly Billing MIS within 02nd of every month and take approval from customer

immediately and share with billing team for invoice generation.

• Preparing the invoice for the completed job on time and ensuring dispatch of the invoice &

receipt of the same by the Customer.

Experience Level (If applicable)

Minimum of 5-7 experience in BPO, Customer interaction, Marketing Support, Sales& marketing

Job Description:

Dynamic and experienced Senior Customer Support will have excellent communication skills, strong attention to detail, and a passion for ensuring exceptional customer experiences by coordinating with all the external and internal stakeholders. As a Senior Customer Support Staff member will serve as a mentor within the customer support team, providing guidance and assistance to junior staff members while also handling escalated customer inquiries and issues. Moreover, the candidate should also be adept at presenting analysis to customers periodically, enhancing our commitment to delivering top-tier service.

Key Responsibilities

• Develop & maintain good relationships for developing loyal / potential customers.
• Analyze existing customer success processes and workflows and proactively identify and

implement solutions to bottlenecks and inefficiencies in the existing process.

• Proactively conduct a regular account review with all the assigned customers and understand all requirements and ensure to meet to their satisfactory level and meet the targets assigned.
• To collect periodic customer feedback assessments from all assigned customers to gauge

satisfaction levels and effectively understand their needs.

• Implement and manage all parts of the client experience Entry, service, liaison, exit and transition within the area of responsibility.
• Coordinate with Process Team, IT, Dispatch, Operations and KAS for all customer experience related matters.
• Serve as the SPOC for all assigned customers, leading end-to-end new requirement gathering for job onboarding and execution across projects.
• Preparing monthly Billing MIS within 02nd of every month and take approval from customer

immediately and share with billing team for invoice generation.

• Preparing the invoice for the completed job on time and ensuring dispatch of the invoice &

receipt of the same by the Customer.

Experience Level (If applicable)

Minimum of 5-7 experience in BPO, Customer interaction, Marketing Support, Sales& marketing

About Our Client

The company is leading legacy fragrance manufacturer. They specialize in fragrance, flavors, and ingredients, and are expanding rapidly, especially in the Middle East. They are fully dedicated to inclusion because when people feel engaged and emp owered, their creativity and innovation drives unprecedented progress.

Job Description

The Successful Applicant

3-5 ys of experience in account management, sales, or business development handling chemicals related Dhoop, Agarbatti, Camphor, Incense, Bakhour ingredients